BT 1020 - Manual

Navigating the menus Your BT Hub Phone 1020 handset has a menu system toguide you through the handset and setting options. Refer tothe menu map on the next page for the available options. When the handset is displaying the idle screen: 1. In standby press Menu to open the main menu. 2. Use and to sc...

Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Making calls with BT Broadband Talk 14 As part of your BT Total Broadband subscription, you get access toBT Broadband Talk which gives you free UK evening and weekendcalls (up to one hour) over your broadband connection. BT Broadband Talk is ...

Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 There is an option within the Hub manager to set incoming landline calls (from your standard phone number) to ring on your Hub Phone.Go to http://bthomehub.home and change your settings on the telephones page. Making calls with BT Broadband T...

To see BT Broadband Talk call charges: visit www.bt.com/broadbandtalk and go to the ‘what it costs’ section. You can make outgoing calls using your standard phone linenumber by dialling 5 and then the number you want to call.After dialling 5 you must wait for a different dial tone to theone you norm...

If you also have a videophone or BT Soft Phone associatedwith your BT Broadband Talk number you can also use them tomake simultaneous calls up to a total of 4 calls across all yourBT Broadband Talk phones. In situations where there are already 2 calls in progress on BT Hub phone handsets, a warning:...

20 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Making calls with BT Broadband Talk Making and receiving multiple calls e n o h p e l e t d r a d n a t S t e k c o s ll a w e n il e l b a c d n a b d a o r B r e tl if o r c i M Corded or DECT phone plugged into phone line Corded or DE...

22 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Frequently asked questions: What happens to service in the event of power orbroadband failure? Your service may cease to function if there is a power cut orbroadband connection failure. Access to Emergency servicesis provided but calls i...

23 Emergency Location Information is captured and passed tothe Emergency Services for use in the case of an emergencycall being made via the service. The location informationcaptured is limited to the address of the BT telephone line. Important: if there’s a power failure, your BT Hub Phoneand/or DE...

Switching the handset power on/off Press and hold . Press and hold to switch the handset back on again. Make an external call 1. Press listen for the dial tone then dial the number. Preparatory dialling (pre-dial) To see the number on the display before dialling use pre-dial.Pre-dial numbers can be ...

26 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Receiving calls 1. Press to answer the call or, if the handset is on the charging cradle, simply lift it and speak. Call timer Your handset automatically times the duration of all calls,showing the time on the display from 10 seconds aft...

27 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 To switch to handsfree during a call 1. At any time during the call, to toggle between handsfreemode and handset mode, press . Earpiece volume 1. During a call, press to increase or to decrease the earpiece volume. The display shows the vo...

28 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Secrecy During a call, you can mute the microphone so that you cantalk to someone nearby without your caller hearing you. 1. During your call, press Secrecy . SECRECY is displayed and your caller cannot hear you. 2. To resume your call, ...

29 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 To switch key lock on: 1. Press and hold . KEYPAD LOCKED and the icon is displayed. To switch key lock off: 1. Press Unlock . PRESS # TO UNLOCK KEYS is displayed. 2. Press to unlock the handset. Redial Your handset automatically saves the ...

Store a phonebook entry You can use the phonebook to store up to 150 entries.For each entry you can store a name together with home,work and mobile numbers. Stored numbers can be up to 20digits and stored names up to 12 characters long. Phonebook entries are stored alphabetically. To access the phon...

34 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H 4. Once you have entered the name you are taken to the homenumber screen. Either enter a number or press Save to move to the next number screen. You can store home, work andmobile for each contact. Character map Button Lower Case Upper C...

35 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Pressing will scroll forward alphabetically through the phonebook entries.Pressing will scroll backwards alphabetically through the phonebook entries. Dial a phonebook entry From standby: 1. Press Names to access the phonebook. 2. Press OK...

39 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 If you decide not to delete all phonebook entries, press No to cancel. 4. Press OK , DELETE <ENTRY>? is displayed. 5. Press Yes to confirm. DELETED is displayed. 6. Press to return to standby. Delete all phonebook entries 1. Press Me...

Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Caller information not available Occasionally the telephone number of the caller is not available and cannot therefore be displayed.In this case, your BT Hub Phone 1020 will show one of the following explanatory messages: WITHHELD UNAVAILAB...

44 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Call Waiting You will hear a beep every 5 seconds if an incoming callarrives while you are already on the phone. This beep is notaudible to the person you are speaking to. The second caller’snumber (or name if a phonebook match is found)...

45 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 By using the BT globe menu your BT Hub Phone 1020 givesyou easy access to a range of BT features. These are: • 1571 – Voicemail for BT Broadband Talk • Helpdesk – BT Hub Helpdesk assistance • BT 118 500 * – BT Directory assistance • Withho...

46 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H You can choose a range of settings to suit your personal preferences. Adjust the earpiece volume There are 5 volume levels to choose from. 1. Press Menu to access the menu. 2. Press or to scroll and display HANDSET SETTINGS and press OK ...

To exit and return to the idle display at any time, press Back repeatedly. When you reset to default this doesn't include calls list or phone book contents. If you change your system PIN on one handset it will change the system PIN on all Hub phones registered to the Hub. This is because the Hub con...

Time settings 56 Setting the time You can set the time in your Hub, so that all handsets showthe right time: 1. Go to a computer that is connected to your Hub (wired orwireless) and open the Hub Manager: click the icon on yourdesktop or browse to http://bthomehub.home 2. Read the Hub firmware versio...

Enter the login information: username admin;password adminClick CONFIGURATION Click CONFIGURE in the horizontal menu on the right Tick the auto-configuration box.Under TIME SERVER 1 , type ntp.homehub.btopenworld.com Click APPLY . 5. Your Hub is now set to the correct time. Alarm You can use your BT...

To silence the alarm When the alarm time is reached, the alarm will sound and ALARM will be displayed. The alarm will ring for 1 minute unless stopped. 1. When the alarm sounds, press . The handset returns to standby. Time settings 59 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 8423 Hu...

Using additional handsets 60 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H You can register up to five BT Hub phone 1020 handsets toyour BT home hub. You can use up to two BT Hub phones at any one time tomake calls. See page 17-21 for more information about usingthe handsets with BT Br...

4. Press the wireless association button. After 3 seconds thephone LED starts to flash. 5. Press OK on the handset. 6. The display shows REGISTERING HANDSET. PLEASE WAIT . You should then get confirmation that the handset isregistered. The handset will automatically be allocated the next availableha...

Using additional handsets 62 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Internal calls Making internal calls You can make internal calls between two BT Hub phone handsetsthat are registered to your hub. This can only occur if there are noother calls in progress on additional handset...

Software upgrades Automatic software upgrade Your BT Home Hub checks regularly for handset softwareupgrades. If there is a new version of software available it will senda message to any registered handsets needing to be upgraded. If you have handsets located around the home you will needto place the...

66 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 H Manual software upgrade If new software is available and you selected to upgrade later,you can manually upgrade the software at any time using thehandset menu. 1. Press Menu to access the menu. 2. Press or to scroll and display HANDSET a...

67 67 Software upgrades Rescue mode If the upgrade was unsuccessful, or if the handset was liftedfrom the charger during the upgrade for more than 90seconds, the user can initiate a new upgrade of the handsetsoftware from the hub manager. To use the rescue mode on the Hub Manager: 1. Make sure your ...

Many common problems are caused by incorrect connections. Please reboot your hub by turning iton and off (from the mains) and check that your BT Hub Phone 1020 has been correctly set upbefore ringing the Helpline. You can also restart the Hub by logging into the advanced settings andselecting the op...

Safety IMPORTANT This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services. General • Only use the power supply included with the product. Using an unauthorised power supply will invalidate your ...

Cleaning Simply clean the handset and hub with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock. Environmental • Do not expose to direct sunlight. • The product may heat up when the batt...

Guarantee Your BT Hub Phone 1020 digital cordless telephone is guaranteed for a period of 12 months from the date of purchase.Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the BT Hub Phone 1020, or any comp...

For your records Date of purchase: Place of purchase: Serial number: For guarantee purposes proof of purchase is required so please keep your receipt. Enter your base PIN here: [ / / / ] (See page 54 for more information) Technical information Only use the approved base mains power supply, either it...

Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of ...