Page 3 - Preface 1; Preface; How to read this manual
Preface 1 Preface Thank you for purchasing TOSHIBA Multifunctional Digital Systems. This manual describes how to troubleshoot the problems that could occur while you are using the equipment. Keep this manual within easy reach, and use it to configure an environment that makes the best use of the e-S...
Page 5 - CONTENTS 3; CONTENTS
CONTENTS 3 CONTENTS Preface....................................................................................................................................... 1 Chapter 1 TROUBLESHOOTING FOR THE HARDWARE Messages Displayed on the Touch Panel .........................................................
Page 6 - CONTENTS
4 CONTENTS Print jobs not output ............................................................................................................ 61 Chapter 4 TROUBLESHOOTING FOR SCANNING Scanning Problems .....................................................................................................
Page 7 - CONTENTS 5
CONTENTS 5 Regular Maintenance ............................................................................................................. 98 INDEX .........................................................................................................................................................
Page 8 - CONTENTS
Page 10 - Messages Displayed on the Touch Panel
1 TROUBLESHOOTING FOR THE HARDWARE 8 Messages Displayed on the Touch Panel Messages Displayed on the Touch Panel When a message appears on the touch panel, see the table below to solve the problem. Message Problem Description Corrective Action Misfeed in *** Paper jam has occurred inside the equipme...
Page 11 - Messages Displayed on the Touch Panel 9
1 TROUBLESHOOTING FOR THE HARDWARE Messages Displayed on the Touch Panel 9 Saving energy Press START button The equipment has entered into the energy saving mode since it has not been used for a certain time. Press any of the [START], [COPY], [e-FILING], [SCAN], [PRINT], [FAX] and [ENERGY SAVER] but...
Page 12 - 0 Messages Displayed on the Touch Panel; Error Codes
1 TROUBLESHOOTING FOR THE HARDWARE 10 Messages Displayed on the Touch Panel Error Codes The error codes indicating the status of the equipment may appear on the touch panel. You can find the listings of these error codes in Chapter 7. P.86 “Error Codes”
Page 13 - Clearing a Paper Jam 11; Clearing a Paper Jam; Locating a paper jam
1 TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 11 Clearing a Paper Jam Locating a paper jam The equipment stops copying when the original or copy paper is jammed. Paper jams are notified on the touch panel as follows: The paper jam symbol helps you locate the paper jam. 1. Finisher and Ho...
Page 14 - 2 Clearing a Paper Jam; Clearing a paper jam; Clear the paper jam; After clearing the jam, close all the opened covers.; Tips on removing the jammed paper; Remove the jammed paper carefully so as not to tear it.
1 TROUBLESHOOTING FOR THE HARDWARE 12 Clearing a Paper Jam Clearing a paper jam Remove paper jammed inside the equipment after you have cleared all other jams. If you fail to clear all other jams first, the jammed paper may be torn and left inside the equipment. 1 Clear the paper jam Clear the pap...
Page 15 - Clearing a Paper Jam 13; If paper jams occur frequently; Paper jam in the Reversing Automatic Document Feeder (Lower); Do not touch the transfer belt.; Open the Reversing Automatic Document Feeder.
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 13 1 TROUBLESHOOTING FOR THE HARDWARE If paper jams occur frequently The following are the common causes of paper jams. If the problem persists, check for the following situations. y An unsuitable original is placed on the Reversing Automatic...
Page 16 - 4 Clearing a Paper Jam; Paper jam in the Reversing Automatic Document Feeder (Upper); Close the Reversing Automatic Document Feeder.
1 TROUBLESHOOTING FOR THE HARDWARE 14 Clearing a Paper Jam Paper jam in the Reversing Automatic Document Feeder (Upper) 4 Close the Reversing Automatic Document Feeder. 1 Raise the lever and open the upper cover. 2 Remove the original. 3 Turn the dial to remove the original. 4 Open the transport g...
Page 17 - Clearing a Paper Jam 15; Close the transport guide.; Paper jam in the bypass tray; Close the upper cover.
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 15 1 TROUBLESHOOTING FOR THE HARDWARE 5 Close the transport guide. 7 Lower the original feeder tray. Paper jam in the bypass tray 6 Raise the original feeder tray, and remove the original under the guide plate. 8 Close the upper cover. 1 2 1 ...
Page 18 - 6 Clearing a Paper Jam; Paper jam in the External Large Capacity Feeder (optional); Remove the jammed paper by turning the green dial.
1 TROUBLESHOOTING FOR THE HARDWARE 16 Clearing a Paper Jam Paper jam in the External Large Capacity Feeder (optional) Be careful not to let your fingers be caught between the equipment and the External Large Capacity Feeder . 1 Separate the External Large Capacity Feeder (optional) from the equipm...
Page 19 - Clearing a Paper Jam 17; Close the Hole Punch Unit cover.
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 17 1 TROUBLESHOOTING FOR THE HARDWARE Paper jam in the Finisher, Hole Punch Unit and Inserter (all optional) 4 Close the Hole Punch Unit cover. 5 Close the feeder tray and connect the External Large Capacity Feeder to the equipment. Slowly mo...
Page 20 - 8 Clearing a Paper Jam; Close the jam access cover of the Inserter.
1 TROUBLESHOOTING FOR THE HARDWARE 18 Clearing a Paper Jam 8 Close the jam access cover of the Inserter. 11 Close the lower cover. 6 When the Inserter is installed, pull out the lever to open its jam access cover. 7 Remove the jammed paper. 9 Open the lower cover of the Inserter. 10 Remove the jamme...
Page 21 - Clearing a Paper Jam 19; Open the upper cover of the finisher.
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 19 1 TROUBLESHOOTING FOR THE HARDWARE 17 Close the guide. 13 Open the upper cover of the finisher. 14 Pull the knob 1 to open the buffer roller cover, and then remove the jammed paper. 15 Pull the knob up in the rear side of the finisher to ope...
Page 22 - 0 Clearing a Paper Jam; Close the upper cover of the finisher.
1 TROUBLESHOOTING FOR THE HARDWARE 20 Clearing a Paper Jam 21 Close the upper cover of the finisher. 22 Return the paper feed tray of the Inserter to its original position. 19 Remove the jammed paper. 20 Remove paper that sticks out from the paper exit side of the finisher. 23 When the Saddle Stitch...
Page 23 - Clearing a Paper Jam 21; Close the guide plate.
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 21 1 TROUBLESHOOTING FOR THE HARDWARE 26 Close the guide plate. 27 When the Saddle Stitch Finisher and the Inserter are installed together, close the lower cover of the Inserter. 28 When the Saddle Stitch Finisher is installed, open the lower c...
Page 24 - 2 Clearing a Paper Jam; Paper jam inside of the equipment; Remove the jammed paper.; Open the paper feed cover.
1 TROUBLESHOOTING FOR THE HARDWARE 22 Clearing a Paper Jam 33 Close the paper exit cover of the saddle stitch unit and the lower cover of the Saddle Stitch Finisher. Paper jam inside of the equipment Be careful not to let your fingers be caught between the equipment and the External Large Capacity...
Page 25 - Clearing a Paper Jam 23; Close the drawer and the paper feed cover.
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 23 1 TROUBLESHOOTING FOR THE HARDWARE 5 Close the drawer and the paper feed cover. 8 Close the bypass cover. 3 Remove the jammed paper from the drawer. 4 Open the paper source drawer and remove the jammed paper. 6 Open the bypass cover. 7 Remov...
Page 26 - 4 Clearing a Paper Jam; Remove the jammed paper on the exit cover side.; Open the front cover of the equipment.
1 TROUBLESHOOTING FOR THE HARDWARE 24 Clearing a Paper Jam 10 When the finisher is installed, separate it from the equipment. Separate the finisher from the equipment while pressing the lock lever. Place your hand on portion A in the figure and then move the finisher carefully. 11 Open the exit cove...
Page 27 - Clearing a Paper Jam 25; Close the exit cover.; Open the fuser unit cover.
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 25 1 TROUBLESHOOTING FOR THE HARDWARE 16 Close the exit cover. 15 Turn the green knob of the fuser unit counterclockwise to remove the jammed paper. 17 When the finisher is installed, connect it with the equipment. Connect the finisher with the...
Page 28 - 6 Clearing a Paper Jam; Close the fuser unit cover slowly.; Clearing paper jams caused by a wrong paper size setting; Open the duplexer guide.
1 TROUBLESHOOTING FOR THE HARDWARE 26 Clearing a Paper Jam 21 Close the fuser unit cover slowly. 24 Close the duplexer guide. 26 Close the front cover of the equipment. Clearing paper jams caused by a wrong paper size setting Paper jams occur when there is a mismatch between the size of the paper ...
Page 29 - Clearing a Paper Jam 27; Jam when making copies or prints (using a drawer)
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 27 1 TROUBLESHOOTING FOR THE HARDWARE In this case, just clearing the jammed paper does not prevent another paper jam. Be sure to follow the procedure below. During the operation, the guidance for clearing the paper jam on the touch panel is no...
Page 30 - 8 Clearing a Paper Jam; Press the drawer button indicated in the message.
1 TROUBLESHOOTING FOR THE HARDWARE 28 Clearing a Paper Jam 5 Press the [USER] tab to enter the [USER] menu and press [DRAWER]. 6 Press the drawer button indicated in the message. 7 Press the paper size button for the paper that is set in the drawer. 8 Press the [USER FUNCTIONS] button to return to t...
Page 31 - Clearing a Paper Jam 29; Jam when making copies or prints (using the bypass tray); Jam when printing from the FAX
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 29 1 TROUBLESHOOTING FOR THE HARDWARE Jam when making copies or prints (using the bypass tray) 2 Remove the jammed paper. 4 Place the paper on the bypass tray and set the paper size. 5 Try copying or printing again. Jam when printing from t...
Page 32 - 0 Clearing a Paper Jam; Close the drawer and turn on the main power switch.
1 TROUBLESHOOTING FOR THE HARDWARE 30 Clearing a Paper Jam 5 Check the paper size registered to the drawer indicated in the message by means of the drawer button on the touch panel. 6 Place the paper in the drawer indicated in the message. Be sure to place the same-sized paper as the size you checke...
Page 33 - Clearing a Staple Jam 31; Clearing a Staple Jam; Staple jam in the Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028; Open the front cover of the finisher.; Remove any jammed staples with something sharp.
1 TROUBLESHOOTING FOR THE HARDWARE Clearing a Staple Jam 31 Clearing a Staple Jam When a staple jam has occurred in the stapler of the finisher or saddle stitch unit, clear the jam following the procedure below. P.31 “Staple jam in the Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028” P.32 “Staple ...
Page 34 - 2 Clearing a Staple Jam; Close the front cover of the finisher.; Staple jam in the Saddle Stitch Finisher MJ-1029; Fit the staple cartridge into the stapler.
1 TROUBLESHOOTING FOR THE HARDWARE 32 Clearing a Staple Jam 7 Close the front cover of the finisher. Staple jam in the Saddle Stitch Finisher MJ-1029 5 Holding the knob, raise the guide, and return it to its original position. 6 Fit the staple cartridge into the stapler. Insert the cartridge until...
Page 35 - Clearing a Staple Jam 33
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Staple Jam 33 1 TROUBLESHOOTING FOR THE HARDWARE 7 Close the front cover of the finisher. 3 Lower the guide while holding the knob. Do not touch the stapling area (A in the figure). The actual needle point could cause you personal injury. 4 Remove any ja...
Page 36 - 4 Clearing a Staple Jam; Staple jam in the saddle stitch unit; Open the lower cover of the Saddle Stitch Finisher.
1 TROUBLESHOOTING FOR THE HARDWARE 34 Clearing a Staple Jam Staple jam in the saddle stitch unit 1 Open the lower cover of the Saddle Stitch Finisher. 2 Slowly pull out the saddle stitch unit. 3 Pull the stapler handle on the saddle stitch unit toward you to unlock it. Then turn the stapler clockw...
Page 37 - Clearing a Staple Jam 35; Make sure of the following two requirements before test stapling:; Remove the jammed staples.; Fit the staple cartridges.; Carefully insert the saddle stitch unit into the finisher.
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Staple Jam 35 1 TROUBLESHOOTING FOR THE HARDWARE 11 Make sure of the following two requirements before test stapling: y The Saddle Stitch Finisher is securely attached to the equipment. y A3, B4, A4-R, LD, or LT-R paper is set in the drawer. 6 Remove the...
Page 38 - 6 Clearing a Staple Jam; Close the lower cover of the Saddle Stitch Finisher.
1 TROUBLESHOOTING FOR THE HARDWARE 36 Clearing a Staple Jam 12 Close the lower cover of the Saddle Stitch Finisher. Test stapling starts automatically. Test stapling is necessary to prevent void stapling. Note that the test stapling starts automatically when the two requirements in step 11 are met w...
Page 39 - Replacing a Toner Cartridge 37; Replacing a Toner Cartridge; Never attempt to incinerate toner cartridges.
1 TROUBLESHOOTING FOR THE HARDWARE Replacing a Toner Cartridge 37 Replacing a Toner Cartridge When the toner cartridge runs out, the message “Open the toner cover Install new toner cartridge” appears. Replace the toner cartridge following the procedure below when you see this message. To assure an o...
Page 40 - 8 Replacing a Toner Cartridge; Open the toner cover.
1 TROUBLESHOOTING FOR THE HARDWARE 38 Replacing a Toner Cartridge y You can replace a toner cartridge while the print function is in operation when “Open the toner cover Install new toner cartridge” is displayed. y Some toner remains in the toner cartridge while the message “Toner near Empty” is dis...
Page 41 - Replacing a Toner Cartridge 39; Close the toner cover.
1.TROUBLESHOOTING FOR THE HARDWARE Replacing a Toner Cartridge 39 1 TROUBLESHOOTING FOR THE HARDWARE 8 Close the toner cover. Toner supplying operation automatically starts. 5 Holding the new toner cartridge horizontally, pull out the seal in the direction of the arrow. 6 Install a new toner cartrid...
Page 42 - 0 Replacing a Toner Cartridge; Replacing a “Near Empty” toner cartridge
1 TROUBLESHOOTING FOR THE HARDWARE 40 Replacing a Toner Cartridge Replacing a “Near Empty” toner cartridge The message “Toner near Empty” appears on the touch panel when there is not much toner left in a toner cartridge. Some toner is still left in the toner cartridge while the message “Toner near...
Page 43 - Replacing a Toner Cartridge 41; Replace the toner cartridge.
1.TROUBLESHOOTING FOR THE HARDWARE Replacing a Toner Cartridge 41 1 TROUBLESHOOTING FOR THE HARDWARE 3 Press [REPLACE TONER CARTRIDGE]. 4 To replace a toner cartridge, press [YES]. To cancel, press [NO]. 5 Replace the toner cartridge. See P.37 “Replacing a Toner Cartridge” for the correct procedure....
Page 44 - 2 Refilling With Staples; Refilling With Staples
1 TROUBLESHOOTING FOR THE HARDWARE 42 Refilling With Staples Refilling With Staples Refill with staples according to the following procedures when the staples in the stapler of the finisher and saddle stitch unit run out. P.42 “Refilling Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028 staples” P.4...
Page 45 - Refilling With Staples 43; Refilling Saddle Stitch Finisher MJ-1029 staples; Pull out the seal bundling the staples straight.
1.TROUBLESHOOTING FOR THE HARDWARE Refilling With Staples 43 1 TROUBLESHOOTING FOR THE HARDWARE 7 Close the front cover of the finisher. If the message “Check staple cartridge” remains, repeat the procedure above from steps 1 to 7. Refilling Saddle Stitch Finisher MJ-1029 staples The Saddle Stitch...
Page 46 - 4 Refilling With Staples; Pull out the empty staple case.
1 TROUBLESHOOTING FOR THE HARDWARE 44 Refilling With Staples 3 Press the buttons on both sides of the staple cartridge to open the cover. 4 Pull out the empty staple case. 5 Fit the new staple case into the staple cartridge. Push the staple case into the cartridge until it clicks. In this step, do n...
Page 47 - Refilling With Staples 45; Refilling saddle stitch unit staples; Open the lower cover of the finisher.
1.TROUBLESHOOTING FOR THE HARDWARE Refilling With Staples 45 1 TROUBLESHOOTING FOR THE HARDWARE 8 Close the front cover of the finisher. If the message “Check staple cartridge” remains, repeat the procedure above from steps 1 to 8. Refilling saddle stitch unit staples When the staples of the saddl...
Page 48 - 6 Refilling With Staples
1 TROUBLESHOOTING FOR THE HARDWARE 46 Refilling With Staples 8 Make sure that the following two requirements are met before test stapling: y The Saddle Stitch Finisher is securely attached on the equipment. y A3, B4, A4-R, LD, or LT-R paper is loaded in the drawer. When the message “Check staple car...
Page 49 - Cleaning the Hole Punch Dust Bin 47; Cleaning the Hole Punch Dust Bin; Dispose of the paper punchings.
1 TROUBLESHOOTING FOR THE HARDWARE Cleaning the Hole Punch Dust Bin 47 Cleaning the Hole Punch Dust Bin When the hole punch dust bin becomes full, dispose of the paper punchings following the procedure below. 3 Dispose of the paper punchings. 4 Push back in the hole punch dust bin. 5 Close the Hole ...
Page 51 - TROUBLESHOOTING FOR COPYING
2. TROUBLESHOOTING FOR COPYING This chapter describes how to troubleshoot the problems on copying and copy output. Copying Problems.................................................................................................................. 50
Page 52 - 0 Copying Problems; Copying Problems
2 TROUBLESHOOTING FOR COPYING 50 Copying Problems Copying Problems See the table below when you have a problem in operating copy function or have an unexpected copy output. Problem Description Cause Corrective Action Functions cannot be set. Another function that is unavailable for the combination h...
Page 53 - Copying Problems 51
2.TROUBLESHOOTING FOR COPYING Copying Problems 51 2 TROUBLESHOOTING FOR COPYING Copied image has black streaks in the horizontal direction. The scanning area or guides are stained. Clean them. P.98 “Regular Maintenance” Problem Description Cause Corrective Action
Page 55 - TROUBLESHOOTING FOR PRINTING
3. TROUBLESHOOTING FOR PRINTING This chapter describes how to troubleshoot the problems on printing. Print Job Problems ................................................................................................................ 54 Clearing print job errors .........................................
Page 56 - 4 Print Job Problems; Print Job Problems; Clearing print job errors; To print by placing paper on the bypass tray
3 TROUBLESHOOTING FOR PRINTING 54 Print Job Problems Print Job Problems This section describes how to clear the print jobs errors. Clearing print job errors Problem Description A print job error occurs and [JOB STATUS] blinks when the paper specified by the computer is not set in the drawers of th...
Page 57 - Print Job Problems 55; To print by setting suitable-size paper in the drawer; Place the paper in the drawer.
3.TROUBLESHOOTING FOR PRINTING Print Job Problems 55 3 TROUBLESHOOTING FOR PRINTING To print by setting suitable-size paper in the drawer 1 Press the [JOB STATUS] which is blinking. 2 Press the drawer button whose paper size setting you intend to change. You can also select the drawer with or . 3 Pl...
Page 58 - 6 Print Job Problems; Cannot remember the document password for a Private Print job; Corrective Action
3 TROUBLESHOOTING FOR PRINTING 56 Print Job Problems Cannot remember the document password for a Private Print job Problem Description I cannot remember the document password for my Private Print job. Corrective Action The document password for a Private Print job is never shown, once the job has ...
Page 59 - Printer Driver Problems 57; Printer Driver Problems; Command line options not processed
3 TROUBLESHOOTING FOR PRINTING Printer Driver Problems 57 Printer Driver Problems This section describes the troubleshooting for the printer drivers. For the error messages that appear during the installation of the printer drivers, refer to the Software Installation Guide . Cannot print (port set...
Page 60 - 8 Printer Driver Problems; Cannot print a job as expected using PS3 printer driver
3 TROUBLESHOOTING FOR PRINTING 58 Printer Driver Problems Cannot print a job as expected using PS3 printer driver Problem Description When printing with the PS3 printer driver from the application that creates the PostScript code for printing such as Adobe Acrobat, the following print options may ...
Page 61 - Network Connection Problems 59; Network Connection Problems; Cannot print with the equipment (network connection problems); Cannot print with SMB print
3 TROUBLESHOOTING FOR PRINTING Network Connection Problems 59 Network Connection Problems This section describes the troubleshooting for printing in the network connection environment. See also the checklists by types of printing and operating systems on P.74 “Printing Problems (Network Related)” ...
Page 62 - 0 Client Problems; Client Problems; Checking the client status
3 TROUBLESHOOTING FOR PRINTING 60 Client Problems Client Problems This section describes how to identify and correct the problems caused by the clients* connected to the equipment. * One of the common examples of clients is a computer that sends a print job to the equipment and make it perform print...
Page 63 - Hardware Problems 61; Hardware Problems; Startup page not printed; Print jobs not output
3 TROUBLESHOOTING FOR PRINTING Hardware Problems 61 Hardware Problems This section describes troubles caused by the hardware device (the equipment). If an icon or a message indicating an error is not displayed, or the problems on printer drivers or the network connection cannot be specified, a hardw...
Page 65 - TROUBLESHOOTING FOR SCANNING
4. TROUBLESHOOTING FOR SCANNING This chapter describes how to troubleshoot the problems of scanning. Scanning Problems ................................................................................................................ 64 Cannot E-mail my scans .............................................
Page 66 - 4 Scanning Problems; Scanning Problems; Cannot E-mail my scans; Cannot find the data saved in the shared folder
4 TROUBLESHOOTING FOR SCANNING 64 Scanning Problems Scanning Problems This section describes troubleshooting for using scan data. Cannot E-mail my scans Problem Description I have scanned a document and sent the copy as an e-mail attachment, but the e-mail does not reach the specified e-mail addre...
Page 67 - TROUBLESHOOTING FOR e-Filing
5. TROUBLESHOOTING FOR e-Filing This chapter describes how to troubleshoot the problems on e-Filing. e-Filing Web Utility Problems................................................................................................ 66 e-Filing Web Utility terminates the session..............................
Page 68 - 6 e-Filing Web Utility Problems; e-Filing Web Utility Problems; e-Filing Web Utility terminates the session
5 TROUBLESHOOTING FOR e-Filing 66 e-Filing Web Utility Problems e-Filing Web Utility Problems This section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the error messages and the corrective actions for each message. e-Filing Web Utility terminates th...
Page 69 - e-Filing Web Utility Problems 67; Error messages
5.TROUBLESHOOTING FOR e-Filing e-Filing Web Utility Problems 67 5 TROUBLESHOOTING FOR e-Filing Error messages See the table below to troubleshoot the problem if a message appears. Message Corrective Action Internal error occurred. Please restart e-Filing. Turn OFF and then ON the power of the equi...
Page 70 - 8 e-Filing Web Utility Problems
5 TROUBLESHOOTING FOR e-Filing 68 e-Filing Web Utility Problems The document is being used. Please try again later. The selected document is being used by another user. Try again after the other user has finished using the document. File format doesn’t correspond. Please contact Administrator. Conta...
Page 72 - 0 Locating the Equipment in the Network; Locating the Equipment in the Network; Cannot locate the equipment in the network
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS 70 Locating the Equipment in the Network Locating the Equipment in the Network Cannot locate the equipment in the network Problem Description I cannot locate the equipment in the network. Corrective Action Improper settings may cause the problems in locati...
Page 73 - Locating the Equipment in the Network 71; Cannot locate the equipment with Local Discovery
6.TROUBLESHOOTING FOR NETWORK CONNECTIONS Locating the Equipment in the Network 71 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Cannot locate the equipment with Local Discovery Problem Description Local Discovery cannot detect the equipment. Corrective Action The equipment is normally located automat...
Page 74 - 2 Locating the Equipment in the Network; Equipment does not respond to ping command
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS 72 Locating the Equipment in the Network Equipment does not respond to ping command Problem Description The equipment does not respond to a ping command. Corrective Action Check the network settings following the checklist below. No. Check... Yes No Correc...
Page 75 - LDAP Search and Authentication Problems 73; LDAP Search and Authentication Problems; LDAP authentication takes a long time
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS LDAP Search and Authentication Problems 73 LDAP Search and Authentication Problems Network shutdown occurs or touch panel disabled after LDAP search Problem Description After performing the LDAP search, the network shutdown occurs or the touch panel is dis...
Page 76 - 4 Printing Problems (Network Related); Raw TCP or LPR print in a Windows operating system environment
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS 74 Printing Problems (Network Related) Printing Problems (Network Related) Among the several ways to use the equipment in the network, the simplest one is to set the equipment in the TCP/IP environment using a DHCP server to assign IP address dynamically to ...
Page 77 - Printing Problems (Network Related) 75; IPP print in a Windows operating system environment
6.TROUBLESHOOTING FOR NETWORK CONNECTIONS Printing Problems (Network Related) 75 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS IPP print in a Windows operating system environment Novell print in a NetWare environment No. Check... Yes No Corrective Action 1 Are the IP address properties correctly set...
Page 78 - 6 Printing Problems (Network Related); Macintosh environment
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS 76 Printing Problems (Network Related) Macintosh environment UNIX/Linux environment No. Check... Yes No Corrective Action 1 Is AppleTalk enabled on the equipment? Next Step Ø Ö Enable AppleTalk. 2 Are the IP address properties correctly set? Next Step Ø ...
Page 79 - N/W-Fax Driver Installation Error Messages; Setup needs to copy Windows NT files; Client software CD now required
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Network Fax (N/W-Fax) Driver Problems 77 Network Fax (N/W-Fax) Driver Problems This section describes the troubleshooting for the Network Fax (N/W-Fax) driver. N/W-Fax Driver Installation Error Messages For information on the installation of the N/W-Fax dr...
Page 80 - This port is currently in use
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS 78 Network Fax (N/W-Fax) Driver Problems This port is currently in use Problem description The driver was either opened, printing a job, or in use by another printer or application, when you attempted to delete it. Corrective action Make sure all print job...
Page 82 - 0 Hardware Status Icons on TopAccess [Device] Tab; Hardware Status Icons on TopAccess [Device] Tab; Printer Error 1
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 80 Hardware Status Icons on TopAccess [Device] Tab Hardware Status Icons on TopAccess [Device] Tab When the equipment requires maintenance or when an error occurs with the equipment, the icons indicating the status information appear near the graphic im...
Page 83 - Hardware Status Icons on TopAccess [Device] Tab 81; Paper Empty; Paper Jam; Staples Empty; Call for Service
7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Hardware Status Icons on TopAccess [Device] Tab 81 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Paper Empty This icon indicates no paper is left in a drawer.Refer to the Copying Guide . Paper Jam This icon indicates a paper jam occurred. It also indic...
Page 84 - 2 Error Messages; Error Messages
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 82 Error Messages Error Messages When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action. TopAccess Message Corrective Action Front Cover Open - Please Close Cover. Close the front cover. Paper Feeding Cove...
Page 85 - Error Messages 83
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Messages 83 Expired scan documents deleted from share folder. Expired documents are deleted automatically from the “SCAN” folder in the “SHARE_FILE” folder. Expired Sent Fax documents deleted from share folder. Expired documents are deleted automa...
Page 86 - 4 Error Messages
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 84 Error Messages Active Directory Domain - Verification of the Ticket has failed Verify the user name and password and try again. If the problem persists please contact the administrator. Active Directory Domain-The Domain specified could not be found ...
Page 87 - Error Messages 85
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Messages 85 Encapsulation mode mismatch Check the IPsec mode (Transport/Tunnel) in MFP and peer. Peer IP Address mismatch Remote Traffic selector mismatch. Check the destination address/port in IPsec filter. Local IP Address mismatch Local traffic...
Page 88 - 6 Error Codes; Error codes on print jobs
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 86 Error Codes Error Codes TopAccess has the pages for the job lists; print, transmission, reception, and scan jobs. The following error codes are shown on these pages in the [Logs] tab (successful jobs have no codes). These codes help you specify the c...
Page 89 - Error Codes 87
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Codes 87 A2A1 Limit over error (Color) The number of prints has exceeded the one specified for the user code, or users (guests) are not authorized to perform color printing. Clear the limit counter, or authorize users so that they can perform colo...
Page 90 - 8 Error Codes; Error codes on transmission and reception
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 88 Error Codes Error codes on transmission and reception Error Code Problem Description Corrective Action 0011 Paper jam Clear the jammed printing paper. 0012 Original jam Clear the jammed original. 0013 Door open Firmly close the open door. 0020 Powe...
Page 91 - Error Codes 89
7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Codes 89 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 1C69 SMTP server connection error Ask your administrator to set the login name or password of the SMTP server and perform the job again. Check whether the SMTP server is operating properly. 1...
Page 92 - 0 Error Codes
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 90 Error Codes 3C60-3C62 Offramp security error Confirm that the specified fax numbers are registered in the address book of the equipment. If not, register the fax numbers in the address book and ask the sender to resend the Email with the correct fax ...
Page 93 - Error Codes 91; Error codes on scan jobs
7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Codes 91 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error codes on scan jobs The error indications on scan jobs are done as follows: y On TopAccess log list, messages indicating the status are displayed. y On the touch panel of the equipment...
Page 94 - 2 Error Codes
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 92 Error Codes 2C71 SMTP authentication error Confirm that the login name and password are correct. If SSL is enabled, make sure that the SSL port number is correctly set. 2C72 POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 set...
Page 95 - Error Codes 93
7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Codes 93 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 2D62 Failed to connect to network destination. Check destination path. Make sure that the network folder is shared in your network and retry the scan. If the error still occurs, ask your admi...
Page 96 - 4 Error Codes
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 94 Error Codes 2B90 Insufficient Memory. Turn the power OFF and then back ON. Retry the scan. If the error still occurs, contact your service representative. 2BA0 Invalid Box password specified. Make sure that the password is correct and retry the scan,...
Page 98 - 6 When You Think Something Is Wrong With the Equipment; When You Think Something Is Wrong With the Equipment; General operations
8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT 96 When You Think Something Is Wrong With the Equipment When You Think Something Is Wrong With the Equipment If you think there is something wrong with the equipment, check the following items. y To see the functions of the equipment such as copy or print...
Page 99 - When You Think Something Is Wrong With the Equipment 97; Originals and paper
8.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With the Equipment 97 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Originals and paper Problem Description Cause Corrective Action The original is jammed. The original is unavailable on the equipment. Check whether the ...
Page 100 - 8 Regular Maintenance; Regular Maintenance
8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT 98 Regular Maintenance Regular Maintenance We recommend that you clean the following portions weekly so that the originals can always be scanned in unsoiled conditions. y Be careful not to scratch the portions when cleaning them. y Do not use such solvent...
Page 101 - INDEX
INDEX 99 INDEX A AppleTalk print ..........................................................59 C Cleaning hole punch dust bin .................................................47 regular maintenance ...............................................98 Clients ................................................
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