Page 3 - Preface 1; Preface; How to read this manual
Preface 1 Preface Thank you for purchasing TOSHIBA Multifunctional Digital Systems. This manual describes how to troubleshoot the problems that could occur while you are using the equipment. Keep this manual within easy reach, and use it to configure an environment that makes the best use of the e-S...
Page 5 - CONTENTS 3; CONTENTS
CONTENTS 3 CONTENTS Preface....................................................................................................................................... 1 Chapter 1 TROUBLESHOOTING FOR THE HARDWARE Messages Displayed on the Touch Panel .........................................................
Page 6 - CONTENTS
4 CONTENTS Cannot remember the document password for a Private Print job ...................................... 79 Printer Driver Problems ......................................................................................................... 80 Cannot print (port setting problems) ..................
Page 7 - CONTENTS 5; Chapter 7
CONTENTS 5 Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Hardware Status Icons on TopAccess [Device] Tab ......................................................... 104 Error Messages ................................................................................................................
Page 8 - CONTENTS
Page 9 - TROUBLESHOOTING FOR THE HARDWARE
1. TROUBLESHOOTING FOR THE HARDWARE This chapter describes how to troubleshoot problems with paper, toner and other finishing processes.This chapter also describes how to supply the paper, toner and staples. Messages Displayed on the Touch Panel .........................................................
Page 10 - Messages Displayed on the Touch Panel
1 TROUBLESHOOTING FOR THE HARDWARE 8 Messages Displayed on the Touch Panel Messages Displayed on the Touch Panel When a message appears on the touch panel, see the table below to solve the problem. Message Problem Description Corrective Action Close *** cover. The cover indicated by *** is open. Che...
Page 11 - Messages Displayed on the Touch Panel 9
1 TROUBLESHOOTING FOR THE HARDWARE Messages Displayed on the Touch Panel 9 Examine stapler in the Saddle Stitch unit Staple jam has occurred in the stapler of the saddle stitch unit. Remove the jammed staples. P.50 “Staple jam in the saddle stitch unit” Check staple cartridge in the Saddle Stitch un...
Page 12 - 0 Messages Displayed on the Touch Panel; Error Codes
1 TROUBLESHOOTING FOR THE HARDWARE 10 Messages Displayed on the Touch Panel Error Codes The error codes indicating the status of the equipment may appear on the touch panel. You can find the listings of these error codes in Chapter 7. P.110 “Error Codes” The number of originals exceeds the limits.Th...
Page 13 - Clearing a Paper Jam 11; Clearing a Paper Jam; Locating a paper jam
1 TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 11 Clearing a Paper Jam Locating a paper jam The equipment stops copying when the original or copy paper is jammed. Paper jams are notified on the touch panel as follows: The paper jam symbol helps you locate the paper jam. 1. Reversing Autom...
Page 14 - 2 Clearing a Paper Jam; Clearing a paper jam; Clear the paper jam; After clearing the jam, close all the opened covers.; Tips on removing the jammed paper; Remove the jammed paper carefully so as not to tear it.
1 TROUBLESHOOTING FOR THE HARDWARE 12 Clearing a Paper Jam Clearing a paper jam 1 Clear the paper jam Clear the paper jam following the guidance shown on the touch panel. Press or to scroll the pages. 2 After clearing the jam, close all the opened covers. The equipment starts the warm-up. Follow t...
Page 15 - Clearing a Paper Jam 13; If paper jams occur frequently; Open the Reversing Automatic Document Feeder.
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 13 1 TROUBLESHOOTING FOR THE HARDWARE If paper jams occur frequently The following are the common causes of paper jams. If the problem persists, check for the following situations. y An unsuitable original is placed on the Reversing Automatic...
Page 16 - 4 Clearing a Paper Jam; Lower the original feeder tray.
1 TROUBLESHOOTING FOR THE HARDWARE 14 Clearing a Paper Jam 6 Lower the original feeder tray. Paper jam in the Reversing Automatic Document Feeder (optional) (Upper) 5 Raise the original feeder tray, and remove the original under the tray. 7 Close the upper cover. 1 2 1 Raise the lever and open the...
Page 17 - Clearing a Paper Jam 15; Close the transport guide.
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 15 1 TROUBLESHOOTING FOR THE HARDWARE 6 Close the transport guide. 3 Turn the dial to remove the original. 4 Open the transport guide. 5 Raise the guide plate under the transport guide, and remove the original under the guide plate. 7 Close the...
Page 18 - 6 Clearing a Paper Jam; Paper jam in the drawer feeding portion; Close the cover of the drawer feeding portion.; Paper jam in the Large Capacity Feeder (optional); Open the cover of the drawer feeding portion.
1 TROUBLESHOOTING FOR THE HARDWARE 16 Clearing a Paper Jam Paper jam in the drawer feeding portion 3 Close the cover of the drawer feeding portion. Paper jam in the Large Capacity Feeder (optional) 1 Open the cover of the drawer feeding portion. 2 Remove the jammed paper. If the paper is jammed ...
Page 19 - Clearing a Paper Jam 17; Close the paper feed cover.; Paper jam in the Paper Feed Pedestal (optional); Close the paper feeder cover.; Paper jam in the bypass tray; Remove the jammed paper.
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 17 1 TROUBLESHOOTING FOR THE HARDWARE 3 Close the paper feed cover. Paper jam in the Paper Feed Pedestal (optional) 3 Close the paper feeder cover. Paper jam in the bypass tray 2 Remove the jammed paper. 1 Open the paper feeder cover of the...
Page 20 - 8 Clearing a Paper Jam; Paper jam in the automatic duplexing unit; Pull out the jammed paper in the bypass tray.
1 TROUBLESHOOTING FOR THE HARDWARE 18 Clearing a Paper Jam Paper jam in the automatic duplexing unit Be careful not to let your fingers be caught between the equipment and the duplexing unit or automatic duplexing unit. This could injure you. 2 Pull out the jammed paper in the bypass tray. 3 Place...
Page 21 - Clearing a Paper Jam 19; Paper jam on the paper transport path; Close the automatic duplexing unit.
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 19 1 TROUBLESHOOTING FOR THE HARDWARE 4 Lower the transfer unit carefully and then close the automatic duplexing unit. Paper jam on the paper transport path Be careful not to let your fingers be caught between the equipment and the duplexing ...
Page 22 - 0 Clearing a Paper Jam; Paper jam in the fuser unit; Do not touch the fuser unit or the metal portion around it.; Open the automatic duplexing unit.
1 TROUBLESHOOTING FOR THE HARDWARE 20 Clearing a Paper Jam Paper jam in the fuser unit y Be careful not to let your fingers be caught between the equipment and the duplexing unit or automatic duplexing unit. This could injure you. y Do not touch the fuser unit or the metal portion around it. Since...
Page 23 - Clearing a Paper Jam 21; Remove paper that sticks out from the exit tray side.
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 21 1 TROUBLESHOOTING FOR THE HARDWARE Pulling it down 5 Remove paper that sticks out from the exit tray side. 6 When a finisher (optional) is installed, open the Bridge Kit (optional) cover. 7 Remove the jammed paper. 8 When a finisher is insta...
Page 24 - 2 Clearing a Paper Jam; Paper jam in the Job Separator and the Offset Tray (both optional); Close the transport guide holding the green knob.
1 TROUBLESHOOTING FOR THE HARDWARE 22 Clearing a Paper Jam 10 Close the automatic duplexing unit. Paper jam in the Job Separator and the Offset Tray (both optional) The procedure below is only for e-STUDIO205L/255/305 with the Job Separator or the Offset Tray installed and not valid for e-STUDIO35...
Page 25 - Clearing a Paper Jam 23; Paper Jam in the upper receiving tray
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 23 1 TROUBLESHOOTING FOR THE HARDWARE 4 Close the Job Separator cover or the Offset Tray cover. 5 Close the automatic duplexing unit. Paper jam in the Bridge Kit (optional) 3 Close the Bridge Kit cover. Paper jam in the Finisher MJ-1101 and...
Page 26 - 4 Clearing a Paper Jam; When the Hole Punch Unit MJ-6101 is installed
1 TROUBLESHOOTING FOR THE HARDWARE 24 Clearing a Paper Jam When the Hole Punch Unit MJ-6101 is installed 2 Remove the jammed paper. 3 Open the Bridge Kit cover. When the Hole Punch Unit MJ-6101 is installed, proceed to step 5. 4 Remove the jammed paper. Proceed to step 8. 5 Open the Hole Punch Unit ...
Page 27 - Clearing a Paper Jam 25; Close the Bridge Kit cover.; Jam in the lower receiving tray.; Remove the jammed paper by turning the knob.
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 25 1 TROUBLESHOOTING FOR THE HARDWARE 8 Close the Bridge Kit cover. Jam in the lower receiving tray. 6 Remove the jammed paper by turning the knob. 7 Close the Hole Punch Unit cover. 9 Close the upper receiving tray of the finisher. Place your ...
Page 28 - 6 Clearing a Paper Jam
1 TROUBLESHOOTING FOR THE HARDWARE 26 Clearing a Paper Jam 2 Remove the jammed paper. 3 Lower the shutter of the paper exit portion to open it. 4 Remove the jammed paper. 5 Open the Bridge Kit cover. When the Hole Punch Unit MJ-6101 is installed, proceed to step 7. 6 Remove the jammed paper. Proceed...
Page 29 - Clearing a Paper Jam 27
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 27 1 TROUBLESHOOTING FOR THE HARDWARE When the Hole Punch Unit MJ-6101 is installed 10 Close the Bridge Kit cover. 7 Open the Hole Punch Unit cover. 8 Remove the jammed paper by turning the knob. 9 Close the Hole Punch Unit cover. 11 Close the ...
Page 30 - 8 Clearing a Paper Jam; When the Hole Punch Unit MJ-6004 is installed; Open the Hole Punch Unit cover.
1 TROUBLESHOOTING FOR THE HARDWARE 28 Clearing a Paper Jam Paper jam in the Saddle Stitch Finisher MJ-1024 and the Hole Punch Unit MJ-6004 (both optional) When the Hole Punch Unit MJ-6004 is installed 1 Hold up the guide of the paper exit portion and remove the jammed paper. When the Hole Punch Un...
Page 31 - Clearing a Paper Jam 29; Close the upper cover of the finisher.
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 29 1 TROUBLESHOOTING FOR THE HARDWARE 5 Return the Hole Punch Unit to its original position, and close the front cover. 8 Close the upper cover of the finisher. 6 Raise the lever, and open the upper cover of the finisher until it is locked. 7 R...
Page 32 - 0 Clearing a Paper Jam; Open the front cover of the finisher.
1 TROUBLESHOOTING FOR THE HARDWARE 30 Clearing a Paper Jam Paper jam in the saddle stitch unit of the Saddle Stitch Finisher MJ-1024 (optional) 1 Open the front cover of the finisher. 2 Slide the green handle toward the right, and remove the jammed paper. 3 Move the green handle to the right-hand ...
Page 33 - Clearing a Paper Jam 31; Turn the left knob clockwise while pressing it.
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 31 1 TROUBLESHOOTING FOR THE HARDWARE 10 Close the paper exit cover of the saddle stitch unit and the front cover of the finisher. 6 Turn the left knob clockwise while pressing it. 7 Remove the jammed paper from the exit portion of the saddle s...
Page 34 - 2 Clearing a Paper Jam
1 TROUBLESHOOTING FOR THE HARDWARE 32 Clearing a Paper Jam Paper jam in the Saddle Stitch Finisher MJ-1025 (optional) 4 Close the upper cover of the finisher. 1 Remove the jammed paper from the paper exit portion. 2 Open the upper cover of the finisher. 3 Remove the paper jammed inside of the fini...
Page 35 - Clearing a Paper Jam 33; Separate the finisher from the equipment.
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 33 1 TROUBLESHOOTING FOR THE HARDWARE Paper jam in the Hole Punch Unit of the Saddle Stitch Finisher MJ-1025 (optional) Be careful not to let your fingers be caught between the equipment and the finisher (optional) . This could injure you. 1 ...
Page 36 - 4 Clearing a Paper Jam; Close the front cover of the finisher.
1 TROUBLESHOOTING FOR THE HARDWARE 34 Clearing a Paper Jam Paper jam in the stapler unit of the Saddle Stitch Finisher MJ-1025 (optional) 3 Close the front cover of the finisher. 1 Open the front cover of the finisher. 2 Turn the green knob at the center clockwise until the inside of the window ab...
Page 37 - Clearing a Paper Jam 35
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 35 1 TROUBLESHOOTING FOR THE HARDWARE Paper jam in the saddle stitch unit of the Saddle Stitch Finisher MJ-1025 (optional) Be careful not to let your fingers be caught between the equipment and the finisher (optional) . This could injure you....
Page 38 - 6 Clearing a Paper Jam; Close the jam access cover and the front cover of the finisher.
1 TROUBLESHOOTING FOR THE HARDWARE 36 Clearing a Paper Jam 6 Close the jam access cover and the front cover of the finisher. 5 Turn the green knob on the lower right side clockwise and then remove the paper jammed at the exit section of the saddle stitch unit. 7 Connect the finisher to the equipment...
Page 39 - Clearing a Paper Jam 37
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 37 1 TROUBLESHOOTING FOR THE HARDWARE Paper jam in the Hanging Finisher MJ-1031 (optional) Be careful not to let your fingers be caught between the equipment and the finisher (optional) . This could injure you. 4 Close the Bridge Kit cover. 1...
Page 40 - 8 Clearing a Paper Jam; Clearing paper jams caused by a wrong paper size setting; Jam when making copies or prints (using a drawer); Connect the finisher to the equipment.
1 TROUBLESHOOTING FOR THE HARDWARE 38 Clearing a Paper Jam Clearing paper jams caused by a wrong paper size setting Paper jams occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size registered for the corresponding drawer or the bypass tray in the ...
Page 41 - Clearing a Paper Jam 39
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 39 1 TROUBLESHOOTING FOR THE HARDWARE 2 Remove the jammed paper. 5 Press the [USER] tab to enter the [USER] menu and press [DRAWER]. 6 Press the drawer button indicated in the message. 3 Press the [POWER] button on the control panel. The equipm...
Page 42 - 0 Clearing a Paper Jam; Press the paper size button for the paper that is set in the drawer.; Jam when making copies or prints (using the bypass tray)
1 TROUBLESHOOTING FOR THE HARDWARE 40 Clearing a Paper Jam 7 Press the paper size button for the paper that is set in the drawer. 8 Press the [USER FUNCTIONS] button to return to the basic menu and try copying or printing again. Jam when making copies or prints (using the bypass tray) 2 Remove the...
Page 43 - Clearing a Paper Jam 41; Jam when printing from the FAX; Close the drawer and turn on the main power switch.
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Jam 41 1 TROUBLESHOOTING FOR THE HARDWARE Jam when printing from the FAX 2 Remove the jammed paper. 5 Check the paper size registered to the drawer indicated in the message by means of the drawer button on the touch panel. 1 Turn off the main pow...
Page 44 - 2 Clearing a Paper Jam
1 TROUBLESHOOTING FOR THE HARDWARE 42 Clearing a Paper Jam 6 Place the paper in the drawer indicated in the message. Be sure to place the same-sized paper as the size you checked in step 5. Printing resumes.If you change the paper size again after printing has been completed, make sure that the size...
Page 45 - Clearing a Staple Jam 43; Clearing a Staple Jam; Staple jam in a finisher; Do not touch the stapling area.; Remove the jammed staples.
1 TROUBLESHOOTING FOR THE HARDWARE Clearing a Staple Jam 43 Clearing a Staple Jam When a staple jam has occurred in the stapler of the finisher or saddle stitch unit, clear the jam following the procedure below. P.43 “Staple jam in a finisher” P.50 “Staple jam in the saddle stitch unit” Staple jam...
Page 46 - 4 Clearing a Staple Jam; Saddle Stitch Finisher MJ-1024; Fit the staple cartridge into the stapler.
1 TROUBLESHOOTING FOR THE HARDWARE 44 Clearing a Staple Jam 7 Close the front cover of the finisher. Saddle Stitch Finisher MJ-1024 5 Holding the knob, raise the guide, and return it to its original position. 6 Fit the staple cartridge into the stapler. When fitting the staple cartridge, hold the ...
Page 47 - Clearing a Staple Jam 45
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Staple Jam 45 1 TROUBLESHOOTING FOR THE HARDWARE 7 Close the front cover of the finisher. 3 Lower the guide while holding the knob. A: Stapling area Do not touch the stapling area. The actual needle point could cause you personal injury. 4 Remove the jam...
Page 48 - 6 Clearing a Staple Jam; Saddle Stitch Finisher MJ-1025
1 TROUBLESHOOTING FOR THE HARDWARE 46 Clearing a Staple Jam Saddle Stitch Finisher MJ-1025 1 Open the front cover of the finisher. 2 Pull out the stapler unit holding the green handle. 3 Turn the top green knob clockwise until the triangle mark and the rectangular mark are aligned as shown in the ...
Page 49 - Clearing a Staple Jam 47; Return the stapler unit to the finisher.
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Staple Jam 47 1 TROUBLESHOOTING FOR THE HARDWARE 10 Close the front cover of the finisher. 6 Remove the jammed staples. 7 Holding the knob, lower the guide, and return it to its original position. 8 Fit the staple cartridge on the stapler. Insert the car...
Page 50 - 8 Clearing a Staple Jam
1 TROUBLESHOOTING FOR THE HARDWARE 48 Clearing a Staple Jam Hanging Finisher MJ-1031 Be careful not to let your fingers be caught between the equipment and the finisher (optional). This could injure you. 1 Separate the finisher from the equipment. Press the lever to unlock the finisher and slowly ...
Page 51 - Clearing a Staple Jam 49
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Staple Jam 49 1 TROUBLESHOOTING FOR THE HARDWARE 5 Remove the jammed staples. 6 Holding the knob, raise the guide, and return it to its original position. 7 Fit the staple cartridge on the stapler. Insert the cartridge until it is caught by the latch and...
Page 52 - 0 Clearing a Staple Jam; Staple jam in the saddle stitch unit
1 TROUBLESHOOTING FOR THE HARDWARE 50 Clearing a Staple Jam Staple jam in the saddle stitch unit When staples are jammed in the saddle stitch unit of the Saddle Stitch Finisher MJ-1024, follow the procedure below to clear the jam. 1 Open the front cover of the finisher. 2 Slowly pull out the saddl...
Page 53 - Clearing a Staple Jam 51; Make sure of the following two requirements before test stapling:; Do not touch the stapling area; Fit the staple cartridges.; Carefully insert the saddle stitch unit into the finisher.
1.TROUBLESHOOTING FOR THE HARDWARE Clearing a Staple Jam 51 1 TROUBLESHOOTING FOR THE HARDWARE 11 Make sure of the following two requirements before test stapling: y The finisher is securely attached to the equipment. y A3, B4, A4-R, LD, or LT-R paper is set in the drawer. 6 Remove the jammed staple...
Page 54 - 2 Clearing a Staple Jam
1 TROUBLESHOOTING FOR THE HARDWARE 52 Clearing a Staple Jam 12 Close the front cover of the finisher. Test stapling starts automatically. Test stapling is necessary to prevent void stapling. Note that the test stapling starts automatically when the two requirements in step 11 are met with the front ...
Page 55 - Replacing a Toner Cartridge 53; Replacing a Toner Cartridge
1 TROUBLESHOOTING FOR THE HARDWARE Replacing a Toner Cartridge 53 Replacing a Toner Cartridge When the toner cartridge runs out, the message “Install New toner cartridge” appears. Replace the toner cartridge following the procedure below when you see this message. To assure optimal printing performa...
Page 56 - 4 Replacing a Toner Cartridge; Recommended toner cartridges; Cartridge detecting function:; Open the front cover.
1 TROUBLESHOOTING FOR THE HARDWARE 54 Replacing a Toner Cartridge Never attempt to incinerate toner cartridges. Dispose of used toner cartridges in accordance with local regulations. Some toner remains in the toner cartridge while the message “Toner near Empty” is displayed. Although you can replace...
Page 57 - Replacing a Toner Cartridge 55; Pull out the toner cartridge.; Never attempt to incinerate toner cartridges.; Pull out the seal in the direction of the arrow.
1.TROUBLESHOOTING FOR THE HARDWARE Replacing a Toner Cartridge 55 1 TROUBLESHOOTING FOR THE HARDWARE 3 Pull out the toner cartridge. Never attempt to incinerate toner cartridges. Dispose of used toner cartridges in accordance with local regulations. 4 Shake the new toner cartridge strongly with the ...
Page 58 - 6 Replacing a Toner Cartridge; Close the front cover.
1 TROUBLESHOOTING FOR THE HARDWARE 56 Replacing a Toner Cartridge 9 Close the front cover. 8 Clean the charger. Hold the cleaning knob of the charger and pull it out toward you carefully until it comes to a stop. Then reinsert it in its original position carefully. Repeat this procedure two or three...
Page 59 - Replacing a Toner Cartridge 57; Replacing a “Near Empty” toner cartridge
1.TROUBLESHOOTING FOR THE HARDWARE Replacing a Toner Cartridge 57 1 TROUBLESHOOTING FOR THE HARDWARE Replacing a “Near Empty” toner cartridge The message “Toner near Empty” appears on the touch panel when there is not much toner left in a toner cartridge. Some toner remains in the toner cartridge ...
Page 60 - 8 Replacing a Toner Cartridge; Replace the toner cartridge.
1 TROUBLESHOOTING FOR THE HARDWARE 58 Replacing a Toner Cartridge 3 Press [REPLACE TONER CARTRIDGE]. 4 To replace a toner cartridge, press [YES]. To cancel, press [NO]. 5 Replace the toner cartridge. See P.53 “Replacing a Toner Cartridge” for the correct procedure. 6 Press [FINISH]. 7 Press the [USE...
Page 61 - Refilling With Staples 59; Refilling With Staples; Refilling finisher staples
1 TROUBLESHOOTING FOR THE HARDWARE Refilling With Staples 59 Refilling With Staples Refill with staples according to the following procedures when the staples in the stapler of the finisher and saddle stitch unit run out. P.59 “Refilling finisher staples” P.66 “Refilling saddle stitch unit staples” ...
Page 62 - 0 Refilling With Staples
1 TROUBLESHOOTING FOR THE HARDWARE 60 Refilling With Staples 6 Close the front cover of the finisher. If the message “Check staple cartridge” remains, repeat the procedure above from steps 1 to 6. Saddle Stitch Finisher MJ-1024 5 Fit the staple cartridge into the stapler. When fitting the staple c...
Page 63 - Refilling With Staples 61
1.TROUBLESHOOTING FOR THE HARDWARE Refilling With Staples 61 1 TROUBLESHOOTING FOR THE HARDWARE 8 Close the front cover of the finisher. If the message “Check staple cartridge” remains, repeat the procedure above from steps 1 to 8. 4 After the transparent cover is lifted, take out the empty staple c...
Page 64 - 2 Refilling With Staples
1 TROUBLESHOOTING FOR THE HARDWARE 62 Refilling With Staples Saddle Stitch Finisher MJ-1025 1 Open the front cover of the finisher. 2 Pull out the stapler unit holding the green handle. 3 Turn the top green knob clockwise until the triangle mark and the square mark are aligned as shown in the figu...
Page 65 - Refilling With Staples 63; Fit the new staple case into the staple cartridge.; Fit the staple cartridge on the stapler.
1.TROUBLESHOOTING FOR THE HARDWARE Refilling With Staples 63 1 TROUBLESHOOTING FOR THE HARDWARE 6 After the transparent cover is lifted, remove the empty staple case. 7 Fit the new staple case into the staple cartridge. Push the staple case into the cartridge until it clicks. In this step, do not re...
Page 66 - 4 Refilling With Staples
1 TROUBLESHOOTING FOR THE HARDWARE 64 Refilling With Staples 11 Close the front cover of the finisher. If the message “Check staple cartridge” remains, repeat the procedure above from steps 1 to 11. Hanging Finisher MJ-1031 Be careful not to let your fingers be caught between the equipment and the...
Page 67 - Refilling With Staples 65; Press the buttons on both sides of the cartridge.
1.TROUBLESHOOTING FOR THE HARDWARE Refilling With Staples 65 1 TROUBLESHOOTING FOR THE HARDWARE 4 Press the buttons on both sides of the cartridge. The transparent cover of the cartridge is lifted. 5 After the transparent cover is lifted, remove the empty staple case. 6 Fit the new staple case into ...
Page 68 - 6 Refilling With Staples; Refilling saddle stitch unit staples; Close the staple cartridge unit cover.
1 TROUBLESHOOTING FOR THE HARDWARE 66 Refilling With Staples If the message “Check staple cartridge” remains, repeat the procedure above from steps 1 to 10. Refilling saddle stitch unit staples When the staples of the stapler in the Saddle Stitch Finisher MJ-1024 have run out, refill staples follo...
Page 69 - Refilling With Staples 67; Remove the empty staple cartridges.; Fit the new cartridges.
1.TROUBLESHOOTING FOR THE HARDWARE Refilling With Staples 67 1 TROUBLESHOOTING FOR THE HARDWARE 3 Unlock the stapler of the saddle stitch unit by pulling its handle toward you. Keep pulling the handle, and turn the stapler clockwise by about 60 degrees. The stapler is locked and cannot be turned any...
Page 70 - 8 Refilling With Staples
1 TROUBLESHOOTING FOR THE HARDWARE 68 Refilling With Staples 8 Make sure that the following two requirements are met before test stapling: y The finisher is securely attached on the equipment. y A3, B4, A4-R, LD, or LT-R paper is loaded in the drawer When the message “Check staple cartridge in the S...
Page 71 - Cleaning the Charger 69; Cleaning the Charger
1 TROUBLESHOOTING FOR THE HARDWARE Cleaning the Charger 69 Cleaning the Charger If the inside of the charger is dirty, staining may appear on the copied image. Clean the charger following the procedure below. 3 Close the front cover. 1 Open the front cover. 2 Clean the charger. Hold the cleaning kno...
Page 72 - 0 Cleaning the Hole Punch Dust Bin; Cleaning the Hole Punch Dust Bin
1 TROUBLESHOOTING FOR THE HARDWARE 70 Cleaning the Hole Punch Dust Bin Cleaning the Hole Punch Dust Bin When the hole punch dust bin becomes full, dispose of the paper punchings following the procedure below. Hole Punch Unit MJ-6101 / MJ-6004 3 Dispose of the paper punchings. 4 Push back in the ho...
Page 73 - Cleaning the Hole Punch Dust Bin 71; Dispose of the paper punchings.
1.TROUBLESHOOTING FOR THE HARDWARE Cleaning the Hole Punch Dust Bin 71 1 TROUBLESHOOTING FOR THE HARDWARE 3 Dispose of the paper punchings. 4 Push back in the hole punch dust bin. 5 Connect the finisher to the equipment. Move the finisher slowly toward the equipment, placing both of your hands on th...
Page 74 - 2 Removal and Installation of the Exit Support Tray; Removal and Installation of the Exit Support Tray; Removing the exit support tray; Install the exit support tray.
1 TROUBLESHOOTING FOR THE HARDWARE 72 Removal and Installation of the Exit Support Tray Removal and Installation of the Exit Support Tray If a large number of sheets is printed at a time, some printed sheets may be pushed out of the exit tray. Remove the exit support tray on the exit tray of the equ...
Page 75 - TROUBLESHOOTING FOR COPYING
2. TROUBLESHOOTING FOR COPYING This chapter describes how to troubleshoot the problems on copying and copy output. Copying Problems.................................................................................................................. 74
Page 76 - 4 Copying Problems; Copying Problems
2 TROUBLESHOOTING FOR COPYING 74 Copying Problems Copying Problems See the table below when you have a problem in operating copy function or have an unexpected copy output. Problem Description Cause Corrective Action Functions cannot be set. Another function that is unavailable for the combination h...
Page 77 - Copying Problems 75
2.TROUBLESHOOTING FOR COPYING Copying Problems 75 2 TROUBLESHOOTING FOR COPYING Copied image has unevenness in the horizontal direction. The charger is stained. Clean the charger. P.69 “Cleaning the Charger” Copied image has black streaks in the horizontal direction. The scanning area or guides are ...
Page 79 - TROUBLESHOOTING FOR PRINTING
3. TROUBLESHOOTING FOR PRINTING This chapter describes how to troubleshoot the problems on printing. Print Job Problems ................................................................................................................ 78 Clearing print job errors .........................................
Page 80 - 8 Print Job Problems; Print Job Problems; Clearing print job errors; To print by placing paper on the bypass tray
3 TROUBLESHOOTING FOR PRINTING 78 Print Job Problems Print Job Problems This section describes how to clear the print jobs errors. Clearing print job errors Problem Description A print job error occurs and [JOB STATUS] blinks when the paper specified by the computer is not set in the drawers of th...
Page 81 - Print Job Problems 79; Cannot remember the document password for a Private Print job; Corrective Action
3.TROUBLESHOOTING FOR PRINTING Print Job Problems 79 3 TROUBLESHOOTING FOR PRINTING Cannot remember the document password for a Private Print job Problem Description I cannot remember the document password for my Private Print job. Corrective Action The document password for a Private Print job is...
Page 82 - 0 Printer Driver Problems; Printer Driver Problems; Cannot print (SNMP Community Name problems); Command line options not processed
3 TROUBLESHOOTING FOR PRINTING 80 Printer Driver Problems Printer Driver Problems This section describes the troubleshooting for the printer drivers. For the error messages that appear during the installation of the printer drivers, refer to the Software Installation Guide . Cannot print (port set...
Page 83 - Printer Driver Problems 81; Retrieval of printer configuration failed
3.TROUBLESHOOTING FOR PRINTING Printer Driver Problems 81 3 TROUBLESHOOTING FOR PRINTING Retrieval of printer configuration failed Problem Description When accessing the printer properties, the message “Retrieval of printer configuration failed” is displayed. Corrective Action The printer driver c...
Page 84 - 2 Network Connection Problems; Network Connection Problems; Cannot print with the equipment (network connection problems); Cannot print with SMB print
3 TROUBLESHOOTING FOR PRINTING 82 Network Connection Problems Network Connection Problems This section describes the troubleshooting for printing in the network connection environment. See also the checklists by types of printing and operating systems on P.96 “Printing Problems (Network Related)” ...
Page 85 - Client Problems 83; Client Problems; Checking the client status
3 TROUBLESHOOTING FOR PRINTING Client Problems 83 Client Problems This section describes how to identify and correct the problems caused by the clients* connected to the equipment. * One of the common examples of clients is a computer that sends a print job to the equipment and make it perform print...
Page 86 - 4 Hardware Problems; Hardware Problems; Startup page not printed; Print jobs not output
3 TROUBLESHOOTING FOR PRINTING 84 Hardware Problems Hardware Problems This section describes troubles caused by the hardware device (the equipment). If an icon or a message indicating an error is not displayed, or the problems on printer drivers or the network connection cannot be specified, a hardw...
Page 87 - TROUBLESHOOTING FOR SCANNING
4. TROUBLESHOOTING FOR SCANNING This chapter describes how to troubleshoot the problems of scanning. Scanning Problems ................................................................................................................ 86 Cannot E-mail my scans .............................................
Page 88 - 6 Scanning Problems; Scanning Problems; Cannot E-mail my scans; Cannot find the data saved in the shared folder
4 TROUBLESHOOTING FOR SCANNING 86 Scanning Problems Scanning Problems This section describes troubleshooting for using scan data. Cannot E-mail my scans Problem Description I have scanned a document and sent the copy as an e-mail attachment, but the e-mail does not reach the specified e-mail addre...
Page 89 - TROUBLESHOOTING FOR e-Filing
5. TROUBLESHOOTING FOR e-Filing This chapter describes how to troubleshoot the problems on e-Filing. e-Filing Web Utility Problems................................................................................................ 88 e-Filing Web Utility terminates the session..............................
Page 90 - 8 e-Filing Web Utility Problems; e-Filing Web Utility Problems; e-Filing Web Utility terminates the session
5 TROUBLESHOOTING FOR e-Filing 88 e-Filing Web Utility Problems e-Filing Web Utility Problems This section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the error messages and the corrective actions for each message. e-Filing Web Utility terminates th...
Page 91 - e-Filing Web Utility Problems 89; Error messages
5.TROUBLESHOOTING FOR e-Filing e-Filing Web Utility Problems 89 5 TROUBLESHOOTING FOR e-Filing Error messages See the table below to troubleshoot the problem if a message appears. Message Corrective Action Internal error occurred. Please restart e-Filing. Turn OFF and then ON the power of the equi...
Page 92 - 0 e-Filing Web Utility Problems
5 TROUBLESHOOTING FOR e-Filing 90 e-Filing Web Utility Problems The document is being used. Please try again later. The selected document is being used by another user. Try again after the other user has finished using the document. File format doesn’t correspond. Please contact Administrator. Conta...
Page 94 - 2 Locating the Equipment in the Network; Locating the Equipment in the Network; Cannot locate the equipment in the network
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS 92 Locating the Equipment in the Network Locating the Equipment in the Network Cannot locate the equipment in the network Problem Description I cannot locate the equipment in the network. Corrective Action Improper settings may cause the problems in locati...
Page 95 - Locating the Equipment in the Network 93; Cannot locate the equipment with Local Discovery
6.TROUBLESHOOTING FOR NETWORK CONNECTIONS Locating the Equipment in the Network 93 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Cannot locate the equipment with Local Discovery Problem Description Local Discovery cannot detect the equipment. Corrective Action The equipment is normally located automat...
Page 96 - 4 Locating the Equipment in the Network; Equipment does not respond to ping command
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS 94 Locating the Equipment in the Network Equipment does not respond to ping command Problem Description The equipment does not respond to a ping command. Corrective Action Check the network settings following the checklist below. No. Check... Yes No Correc...
Page 97 - LDAP Search and Authentication Problems 95; LDAP Search and Authentication Problems; LDAP authentication takes a long time
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS LDAP Search and Authentication Problems 95 LDAP Search and Authentication Problems Network shutdown occurs or touch panel disabled after LDAP search Problem Description After performing the LDAP search, the network shutdown occurs or the touch panel is dis...
Page 98 - 6 Printing Problems (Network Related); Raw TCP or LPR print in a Windows operating system environment
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS 96 Printing Problems (Network Related) Printing Problems (Network Related) Among the several ways to use the equipment in the network, the simplest one is to set the equipment in the TCP/IP environment using a DHCP server to assign IP addresses dynamically t...
Page 99 - Printing Problems (Network Related) 97; IPP print in a Windows operating system environment
6.TROUBLESHOOTING FOR NETWORK CONNECTIONS Printing Problems (Network Related) 97 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS IPP print in a Windows operating system environment Novell print in a NetWare environment No. Check... Yes No Corrective Action 1 Are the IP address properties correctly set...
Page 100 - 8 Printing Problems (Network Related); Macintosh environment
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS 98 Printing Problems (Network Related) Macintosh environment UNIX/Linux environment No. Check... Yes No Corrective Action 1 Is AppleTalk enabled on the equipment? Next Step Ø Ö Enable AppleTalk. 2 Are the IP address properties correctly set? Next Step Ø ...
Page 101 - N/W-Fax Driver Installation Error Messages; Setup needs to copy Windows NT files; Client software CD now required
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Network Fax (N/W-Fax) Driver Problems 99 Network Fax (N/W-Fax) Driver Problems This section describes the troubleshooting for the Network Fax (N/W-Fax) driver. N/W-Fax Driver Installation Error Messages For information on the installation of the N/W-Fax dr...
Page 102 - Location does not contain information about your hardware
6 TROUBLESHOOTING FOR NETWORK CONNECTIONS 100 Network Fax (N/W-Fax) Driver Problems Location does not contain information about your hardware Problem description The path to the *.inf file selected during driver installation is too far away. In other words, there are too many characters in the dir...
Page 103 - Fax transmission cannot be performed with a cover sheet; Problem description
6.TROUBLESHOOTING FOR NETWORK CONNECTIONS Network Fax (N/W-Fax) Driver Problems 101 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Fax transmission cannot be performed with a cover sheet Problem description In a N/W-Fax driver which is set to the IPP port, no cover sheet is output and an XL error occur...
Page 106 - 04 Hardware Status Icons on TopAccess [Device] Tab; Hardware Status Icons on TopAccess [Device] Tab; Printer Error 1
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 104 Hardware Status Icons on TopAccess [Device] Tab Hardware Status Icons on TopAccess [Device] Tab When the equipment requires maintenance or when an error occurs with the equipment, the icons indicating the status information appear near the graphic i...
Page 107 - Hardware Status Icons on TopAccess [Device] Tab 105; Paper Empty; Paper Jam; Staples Empty; Call for Service
7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Hardware Status Icons on TopAccess [Device] Tab 105 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Paper Empty This icon indicates no paper is left in a drawer.Refer to the Copying Guide . Paper Jam This icon indicates a paper jam occurred. It also indi...
Page 108 - 06 Error Messages; Error Messages
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 106 Error Messages Error Messages When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action. TopAccess Message Corrective Action Front Cover Open - Please Close Cover. Close the front cover. Paper Feeding Cov...
Page 109 - Error Messages 107
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Messages 107 Expired scan documents deleted from share folder. Expired documents are deleted automatically from the “SCAN” folder in the “SHARE_FILE” folder. Expired Sent Fax documents deleted from share folder. Expired documents are deleted autom...
Page 110 - 08 Error Messages
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 108 Error Messages Active Directory Domain - Verification of the Ticket has failed Verify the user name and password and try again. If the problem persists please contact the administrator. Active Directory Domain-The Domain specified could not be found...
Page 111 - Error Messages 109
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Messages 109 Encapsulation mode mismatch Check the IPsec mode (Transport/Tunnel) in MFP and peer. Peer IP Address mismatch Remote Traffic selector mismatch. Check the destination address/port in IPsec filter. Local IP Address mismatch Local traffi...
Page 112 - Error codes on print jobs
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 110 Error Codes Error Codes TopAccess has the pages for the job lists; print, transmission, reception, and scan jobs. The following error codes are shown on these pages in the [Logs] tab (successful jobs have no codes). These codes help you specify the ...
Page 114 - Error codes on transmission and reception
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 112 Error Codes Error codes on transmission and reception Error Code Problem Description Corrective Action 0011 Paper jam Clear the jammed printing paper. 0012 Original jam Clear the jammed original. 0013 Door open Firmly close the open door. 0020 Pow...
Page 117 - Error codes on scan jobs
7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Codes 115 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error codes on scan jobs The error indications on scan jobs are done as follows: y On TopAccess log list, messages indicating the status are displayed. y On the touch panel of the equipmen...
Page 122 - 20 When You Think Something Is Wrong With the Equipment; When You Think Something Is Wrong With the Equipment; General operations
8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT 120 When You Think Something Is Wrong With the Equipment When You Think Something Is Wrong With the Equipment If you think there is something wrong with the equipment, check the following items. y To see the functions of the equipment such as copy or prin...
Page 123 - When You Think Something Is Wrong With the Equipment 121; Originals and paper
8.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With the Equipment 121 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Originals and paper Problem Description Cause Corrective Action The original is jammed. The original is unavailable on the equipment. Check whether the...
Page 124 - 22 Regular Maintenance; Regular Maintenance
8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT 122 Regular Maintenance Regular Maintenance We recommend that you clean the following portions weekly so that the originals can always be scanned in unsoiled conditions. y Be careful not to scratch the portions when cleaning them. y When cleaning the surf...
Page 125 - INDEX
INDEX 123 INDEX A AppleTalk print ..........................................................82 C Cleaning charger ..................................................................69 hole punch dust bin .................................................70 regular maintenance ............................
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