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Page 3 - SpeedTouchTM; Installation and Setup Guide

SpeedTouch™ 580 Installation and Setup Guide R4.3.1

Page 4 - Document Information

Copyright Copyright ©1999-2005 THOMSON. All rights reserved. Passing on, and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change wit...

Page 5 - Contents

Contents E-DOC-CTC-20050429-0061 v1.0 i Contents About this Installation and Setup Guide ................... 1 1 Introducing the SpeedTouch™ .................................... 3 2 Basic Installation ........................................................... 5 2.1 Installing your SpeedTouch™.........

Page 7 - About this Installation and Setup Guide; Used symbols

About this Installation and Setup Guide E-DOC-CTC-20050429-0061 v1.0 1 About this Installation and Setup Guide Used symbols Terminology Generally, the SpeedTouch™580(i) will be referred to as SpeedTouch™ in this Installation and Setup Guide. Documentation and software updates THOMSON continuously de...

Page 9 - Chapter 1; Introducing the SpeedTouchTM; Introduction

Chapter 1 Introducing the SpeedTouch™ E-DOC-CTC-20050429-0061 v1.0 3 1 Introducing the SpeedTouch™ Introduction In a minute you will be able to access the Internet using your SpeedTouch™580(i) Residential ADSL Gateway.This Installation and Setup Guide will show you how to set up your SpeedTouch™ and...

Page 10 - SpeedTouchTM Setup

Chapter 1 Introducing the SpeedTouch™ E-DOC-CTC-20050429-0061 v1.0 4 SpeedTouch™ Setup CD Your SpeedTouch™ is delivered with a Setup CD.If you insert the CD on a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD.See “2.3 The ...

Page 11 - Chapter 2; Basic Installation; Before you begin

Chapter 2 Basic Installation E-DOC-CTC-20050429-0061 v1.0 5 2 Basic Installation Before you begin Make sure to read the safety instructions and regulatory notices first. The safety instructions can be found on the Setup CD and/or may also be provided as printed booklet. ADSL service The ADSL service...

Page 12 - Installing your SpeedTouchTM; SpeedTouchTM housing

Chapter 2 Basic Installation E-DOC-CTC-20050429-0061 v1.0 6 2.1 Installing your SpeedTouch™ SpeedTouch™ housing The SpeedTouch™ can be mounted on a wall, setup upright or simply be placed as a desktop. Wall mount To mount the SpeedTouch™ on a wall or other vertical surface: 1 Drill two holes in the ...

Page 13 - Connecting the Hardware; Wiring

Chapter 2 Basic Installation E-DOC-CTC-20050429-0061 v1.0 7 2.2 Connecting the Hardware Wiring The figure below shows all possible types of connection to the SpeedTouch™. Proceed as follows: 1 Plug in the coaxial jack from the electric power supply adapter into the SpeedTouch™’15VAC’ port and the ot...

Page 14 - Powering the

Chapter 2 Basic Installation E-DOC-CTC-20050429-0061 v1.0 8 Powering the SpeedTouch™ To power on the SpeedTouch™, press the power button on the SpeedTouch™ rear panel.During the start-up procedure, the power LED on the front panel is lit red for some seconds. As soon as the power LED is solidly lit ...

Page 15 - The SpeedTouchTM Setup CD

Chapter 2 Basic Installation E-DOC-CTC-20050429-0061 v1.0 9 2.3 The SpeedTouch™ Setup CD Introduction Your SpeedTouch™ is delivered with a Setup CD.If you insert the CD on a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD. ...

Page 16 - SpeedTouchTM CD menu

Chapter 2 Basic Installation E-DOC-CTC-20050429-0061 v1.0 10 SpeedTouch™ CD menu The SpeedTouch™ CD menu will pop up automatically each time you insert the CD: Select: Setup my SpeedTouch to start the SpeedTouch™ Home Install Wizard allowing you to prepare your SpeedTouch™ and network for Internet c...

Page 17 - Chapter 3; Internet Access in No Time

Chapter 3 Internet Access in No Time E-DOC-CTC-20050429-0061 v1.0 11 3 Internet Access in No Time What you need from your ISP Following configuration parameters are provided by your ISP: Your ISP’s connection service model (for example PPPoE) VPI/VCI (for example 8/35) Your user name and password to...

Page 18 - SpeedTouchTM Home Install Wizard; Internet connection

Chapter 3 Internet Access in No Time E-DOC-CTC-20050429-0061 v1.0 12 3.1 SpeedTouch™ Home Install Wizard Internet connection setup With the help of the SpeedTouch™ Home Install Wizard you will be on the Internet in a flash. First, the wizard will try to detect your SpeedTouch™. After connecting your...

Page 19 - Connecting your

Chapter 3 Internet Access in No Time E-DOC-CTC-20050429-0061 v1.0 13 Connecting your computer The SpeedTouch™ Home Install Wizard will check your system and will invite you to connect the SpeedTouch™ to your computer. The next step will depend on the connection type you will use. In case of: Wireles...

Page 20 - Configuring the

Chapter 3 Internet Access in No Time E-DOC-CTC-20050429-0061 v1.0 14 Configuring the SpeedTouch™ (and your computer) Once the hardware is installed successfully and you are connected to the SpeedTouch™, the wizard will continue with the configuration of your SpeedTouch™.Proceed as follows: 1 If prom...

Page 21 - Access Control; Medium

Chapter 3 Internet Access in No Time E-DOC-CTC-20050429-0061 v1.0 15 Access Control To protect your SpeedTouch™ from unauthorised access, you must provide a user name and password. Each time a user wants to access a SpeedTouch™ management interface, the user will be prompted to provide this user nam...

Page 22 - Terminating the Home; IP settings

Chapter 3 Internet Access in No Time E-DOC-CTC-20050429-0061 v1.0 16 Terminating the Home Install Wizard 1 The SpeedTouch™ Home Install Wizard will configure the SpeedTouch™ and your computer according to the service profile. You can follow the configuration progress in following window: 2 Finally, ...

Page 23 - Wireless client

Chapter 3 Internet Access in No Time E-DOC-CTC-20050429-0061 v1.0 17 3.1.1 Wireless Setup Wireless client adapters For a wireless connection to your Wi-Fi certified SpeedTouch™, you will need a wireless 802.11 b/g compatible client adapter.As wireless client adapter, you can use a provided SpeedTouc...

Page 24 - USB connection

Chapter 3 Internet Access in No Time E-DOC-CTC-20050429-0061 v1.0 18 3.1.2 Installing USB drivers USB connection You may want to connect your computer to the SpeedTouch™ using the USB port. To be able to do so, you must install the corresponding USB driver. Supported operating systems USB connection...

Page 25 - Verifying USB

Chapter 3 Internet Access in No Time E-DOC-CTC-20050429-0061 v1.0 19 4 The Windows Found New Hardware Wizard appears: This wizard will guide you through the installation procedure of the USB drivers. Click Next to continue. 5 Select Instal the software automatically (Recommended) , and click Next . ...

Page 26 - Next

Chapter 3 Internet Access in No Time E-DOC-CTC-20050429-0061 v1.0 20 3.1.3 Connecting Multiple Computers Multi-user When multiple computers are used with a single SpeedTouch™, you can run the Home Install Wizard on each computer to ensure correct TCP/IP settings on the computers to connect to the Sp...

Page 27 - Easy Setup; HTTP intercept

Chapter 3 Internet Access in No Time E-DOC-CTC-20050429-0061 v1.0 21 3.2 Web-Based Easy Setup Easy Setup With help of the Easy Setup, your Internet connection is set up in a few clicks. The Easy Setup is operating system independent. Preconditions Make sure that: Your SpeedTouch™ is correctly set up...

Page 28 - Launching the Easy

Chapter 3 Internet Access in No Time E-DOC-CTC-20050429-0061 v1.0 22 Launching the Easy Setup wizard It is always possible to launch the Easy Setup wizard from within the embedded web pages. Proceed as follows: 1 Browse to the SpeedTouch™ pages on http://speedtouch.lan or on its IP address, its defa...

Page 29 - Testing your Internet Connection; Connectivity check

Chapter 3 Internet Access in No Time E-DOC-CTC-20050429-0061 v1.0 23 3.3 Testing your Internet Connection Connectivity check After setting up the Internet connection, there is a simple way to check whether your configuration is fine. 1 Go to the SpeedTouch™ home page (http://speedtouch.lan or 192.16...

Page 31 - Chapter 4; Web-Based User Interface; Embedded pages

Chapter 4 Web-Based User Interface E-DOC-CTC-20050429-0061 v1.0 25 4 Web-Based User Interface Embedded pages The SpeedTouch™ comes with embedded web pages, providing an interface to the software installed on the device. It allows easy setup and management of the SpeedTouch™ via your web browser from...

Page 32 - Site Map; Toolbox

Chapter 4 Web-Based User Interface E-DOC-CTC-20050429-0061 v1.0 26 Site Map The following Site Map gives you an overview of the main pages: Toolbox Firewall Home Network SpeedTouch Broadband Connection Information Configuration Event Logs Update DSL Connection Internet Services Remote Assistance Par...

Page 33 - Chapter 5; Internet Connection Troubleshooting; What to check

Chapter 5 Internet Connection Troubleshooting E-DOC-CTC-20050429-0061 v1.0 27 5 Internet Connection Troubleshooting What to check The first things to check if you cannot access the Internet, are: Power Hardware connections LEDs If the suggestions in this chapter do not resolve the Internet connectio...

Page 34 - Checking the Hardware; Check the wiring

Chapter 5 Internet Connection Troubleshooting E-DOC-CTC-20050429-0061 v1.0 28 5.1 Checking the Hardware Check the wiring Plug in properly all cables you need. Ensure that the cables between your SpeedTouch™, computers and telephone socket are plugged in firmly. Loose connections can affect your Inte...

Page 35 - Checking the LEDs

Chapter 5 Internet Connection Troubleshooting E-DOC-CTC-20050429-0061 v1.0 29 5.2 LED Diagnostics Checking the LEDs After establishing Internet connectivity, at least following LEDs should solidly light green: Power, DSL, Internet. LED status Possible solutions No LEDs are lit or flashing Make sure ...

Page 36 - Home Network > Interfaces

Chapter 5 Internet Connection Troubleshooting E-DOC-CTC-20050429-0061 v1.0 30 A comprehensive LED overview can be found in the SpeedTouch™ User’s Guide. WLAN LED is flashing or not lit The WLAN LED flashes if there is wireless LAN activity and can have different colours: Green : The SpeedTouch™ wire...

Page 37 - Test result

Chapter 5 Internet Connection Troubleshooting E-DOC-CTC-20050429-0061 v1.0 31 5.3 Web Diagnostics Connectivity check How to do a simple connectivity check on the web pages, is described in “3.3 Testing your Internet Connection” on page 23 . If the test is successful, you will get a list of green che...

Page 38 - SpeedTouchTM Setup CD Troubleshooting; The SpeedTouchTM CD

Chapter 5 Internet Connection Troubleshooting E-DOC-CTC-20050429-0061 v1.0 32 5.4 SpeedTouch™ Setup CD Troubleshooting The SpeedTouch™ CD does not start automatically In MS Windows: 1 In the Windows task bar, click the Start button. 2 Select Run... 3 In the Open field, enter the following path: D:\S...

Page 39 - Dock > System References; The SpeedTouchTM is

Chapter 5 Internet Connection Troubleshooting E-DOC-CTC-20050429-0061 v1.0 33 In Mac OS X: 1 Go to Dock > System References . 2 Click Network . 3 On the TCP/IP tab, your IP address is displayed. No dedicated firewall device or router is placed between your computer and the SpeedTouch™. No persona...

Page 40 - Active content in

Chapter 5 Internet Connection Troubleshooting E-DOC-CTC-20050429-0061 v1.0 34 Active content in Internet Explorer When opening documentation pages from the Setup CD a warning might be displayed; this is for instance the case if the pages are opened in Internet Explorer and you are using MS Windows X...

Page 41 - Wireless Setup Troubleshooting; Restoring Windows

Chapter 5 Internet Connection Troubleshooting E-DOC-CTC-20050429-0061 v1.0 35 5.5 Wireless Setup Troubleshooting Restoring Windows Zero Configuration When installing a SpeedTouch™110g/120g/121g, the SpeedTouch™ Client Manager will be installed. The SpeedTouch™ Client Manager is an alternative to the...

Page 42 - Easy Setup Troubleshooting; Prerequisites

Chapter 5 Internet Connection Troubleshooting E-DOC-CTC-20050429-0061 v1.0 36 5.6 Easy Setup Troubleshooting Prerequisites Before to run the Easy Setup on the embedded SpeedTouch™ pages, check following: The necessary connections are made. The SpeedTouch™ is powered on. Your host computer is configu...