Page 3 - Notice
i Notice This Inter-Tel ® user guide is released by Inter-Tel, Inc. as a guide for end-users. It provides infor- mation necessary to use the Model 8664/8665/8668 endpoints. The contents of this user guide,which reflect current Inter-Tel standards, are subject to revision or change without notice. So...
Page 4 - ii; RODUCT
ii P RODUCT D ISPOSAL I NSTRUCTIONS This symbol indicates that the product is classified as electrical orelectronic equipment and should not be disposed of with other com-mercial or household waste at the end of its working life. For appropri-ate disposal and recycling instructions, contact your loc...
Page 5 - iii; Regulatory Information; MPORTANT
iii Regulatory Information I MPORTANT I NFORMATION The following information is provided by SpectraLink ® , the manufacturer of the Model 8664, 8665, and 8668 wireless IP endpoints. Detailed information about howto use the Model 8664, 8665, and 8668 wireless IP endpoints are described through-out th...
Page 6 - iv; NOTE CONCERNING THE WIRELESS TELEPHONES; Reorient or relocate the receiving antenna.
iv NOTE CONCERNING THE WIRELESS TELEPHONES This device complies with part 15 of the FCC Rules. Operation is subject to the fol-lowing two conditions: (1) This device may not cause harmful interference, and (2)this device must accept any interference received, including interference that maycause und...
Page 7 - OPERATIONAL WARNINGS; For Vehicles Equipped with an Air Bag:; Do not place a portable radio product in; Potentially Explosive Atmospheres:; Turn off your radio product, prior to entering; Cleaning and Drying Considerations:; Using a leather carry case may help protect
v OPERATIONAL WARNINGS For Vehicles Equipped with an Air Bag: Do not place a portable radio product in the area over the air bag or in the air bag deployment area. An air bag inflates withgreat force. If a portable radio is placed in the air bag deployment area and the air baginflates, the radio pro...
Page 8 - Facilities; Not carry the radio product in a breast pocket.; Other Medical Devices:; If you use any other personal medical device, consult the; Use While Driving; Give full attention to driving and to the road.
vi ELECTRO MAGNETIC INTERFERENCE/ COMPATIBILITY NOTE: Nearly every electronic device is susceptible to electromagnetic interference (EMI) if inadequately shielded, designed or otherwise configured for electromagneticcompatibility. Facilities To avoid electromagnetic interference and/or compatibility...
Page 9 - vii; INTERNATIONAL CERTIFICATIONS; IDA
vii INTERNATIONAL CERTIFICATIONS Country Mark and/or number Australia Canada 2128-K1374 European Union Norway Switzerland Switzerland Hong Kong Japan Mexico New Zealand Z233 Singapore IDA
Page 10 - viii
viii Taiwan United States IEC 60950 United States Part 15, part 68 Country Mark and/or number
Page 11 - ix; SPECIFIC ABSORBTION RATE (SAR) INFORMATION; DHWC - Safety Code 6 Department of Health and Welfare Canada
ix SPECIFIC ABSORBTION RATE (SAR) INFORMATION Your wireless handheld portable telephone is a low power radio transmitter andreceiver. When it is ON, it receives and also sends out radio frequency (RF) signals.In August 1996, the Federal Communications Commissions (FCC) adopted RF expo-sure guideline...
Page 13 - xi; CONTENTS; Table of Contents
xi ©Inter-Tel, Inc. March 2006 printed in US CONTENTS PAGE Table of Contents FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
Page 14 - xii
xii CONTENTS PAGE MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Setting Endpoint P...
Page 15 - FINDING Y; Finding Your Way; SECTION CONTENTS
1 Inter-Tel ® Model 8664/8665/8668 User Guide FINDING Y O UR W A Y Finding Your Way SECTION CONTENTS PAGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2A...
Page 16 - ELCOME; About This Guide; BOUT
2 Inter-Tel ® Model 8664/8665/8668 User Guide FINDING Y O U R W A Y W ELCOME Your new Model 8664/8665/8668 endpoint provides access to several features, eachof which is described in this guide. The About This Guide section below lists the dif- ferent sections in this user guide and describes the typ...
Page 17 - Battery Pack and Charger:; General Care
3 Inter-Tel ® Model 8664/8665/8668 User Guide FINDING Y O UR W A Y A BOUT Y OUR E NDPOINT Your Model 8664/8665/8668 endpoint is equipped with several features that allowyou to perform various functions. These features include: • Liquid Crystal Display (LCD): Shows call, system, and feature informati...
Page 21 - Status Indicators; No Service; Melody
7 Inter-Tel ® Model 8664/8665/8668 User Guide FINDING Y O UR W A Y Status Indicators To indicate various states, your endpoint uses icons and sounds. The table below liststhe endpoint’s status indicators and explains what each indicator means. INDICATOR STATUS No Service If the endpoint cannot recei...
Page 22 - Feature Buttons; Up and Down Volume and Select Buttons:; Releases the battery pack from the endpoint (see
8 Inter-Tel ® Model 8664/8665/8668 User Guide FINDING Y O U R W A Y Feature Buttons The feature buttons on your endpoint provide access to endpoint features and options.The table below lists the various feature buttons on the endpoint and provides a briefdescription of what you can do with them. In ...
Page 23 - Display and Menu Button; or; HOLD; press; IC TO JANE JONES
9 Inter-Tel ® Model 8664/8665/8668 User Guide FINDING Y O UR W A Y Display and Menu Button In addition to the various feature buttons, your endpoint contains a display that showsinformation about status, modes, call information, and available features. When theendpoint is in the active mode, pressin...
Page 24 - Function Button and Softkeys; Your endpoint has a; Function; ) button that provides access to frequently used; Feat
10 Inter-Tel ® Model 8664/8665/8668 User Guide FINDING Y O U R W A Y Function Button and Softkeys Your endpoint has a ( Function ) button that provides access to frequently used features. To access the function features, the endpoint must be in active mode (see page 12 ). Pressing repeatedly scrolls...
Page 25 - Line Button; The; Line; ) provides access to four; CALL; Headset Jack
11 Inter-Tel ® Model 8664/8665/8668 User Guide FINDING Y O UR W A Y Line Button The Line button ( ) provides access to four CALL lines ( 1-4 ) and one IC line ( 5 ). While the line display is showing, all button presses relate to the line options only.After you select a line, the line number flashes...
Page 26 - (two presses are required from the four-line; CAUTION
12 Inter-Tel ® Model 8664/8665/8668 User Guide FINDING Y O U R W A Y A BOUT O PERATING M ODES The default mode for the Model 8664, 8665, and 8668 endpoints is the idle mode,which is also the power-saving mode. If the display shows just the extension number,the endpoint is in idle mode. While the end...
Page 27 - Low Battery; message; Hold; Start Call; To remove and replace the battery pack on the Model 8664 and 8668:
13 Inter-Tel ® Model 8664/8665/8668 User Guide FINDING Y O UR W A Y A BOUT B ATTERY P ACKS AND C HARGERS The Model 8664, 8665, and 8668 endpoints require a charged battery pack to operate.The Nickel Metal Hydride (NiMH) rechargeable battery pack will need to be chargedperiodically. A charged battery...
Page 29 - Desktop Charger; Overview; button on the endpoint
15 Inter-Tel ® Model 8664/8665/8668 User Guide FINDING Y O UR W A Y Desktop Charger Overview The desktop charger is a one-slot charger that comes in two models. Model 8664 isdesigned to charge the 8664 endpoint or the 8668 endpoint. Model 8665 is designedto charge the 8665 endpoint. The models are n...
Page 30 - Charge Indicator; Charging...; Dual Charger
16 Inter-Tel ® Model 8664/8665/8668 User Guide FINDING Y O U R W A Y To use the desktop charger to charge the battery pack: 1. EITHER, Press (once or twice depending on the current display) to place the endpoint in idle mode. OR, Press and hold to power off the endpoint. 2. Place the endpoint into t...
Page 31 - key before placing it into the; Indicator Light; will display and no calls will be received.; When the endpoint is fully charged,; Charge Complete; will display. If the endpoint
17 Inter-Tel ® Model 8664/8665/8668 User Guide FINDING Y O UR W A Y Set up the dual charger by first obtaining the appropriate Inter-Tel power supply forthe country or region. Place the dual charger on a flat, horizontal surface and plug thepower supply into the dual charger and into an appropriate ...
Page 32 - Quad Charger
18 Inter-Tel ® Model 8664/8665/8668 User Guide FINDING Y O U R W A Y Quad Charger Overview The quad charger is designed to simultaneously charge four Nickel Metal Hydride(NiMH) battery packs. It comes in two models. Model 8665 is designed to charge theBPX100 battery pack for the 8665 endpoint. Model...
Page 33 - Important Notes about Chargers and Battery Packs; It is normal for the battery pack to become warm when charging.
19 Inter-Tel ® Model 8664/8665/8668 User Guide FINDING Y O UR W A Y Important Notes about Chargers and Battery Packs • Chargers operate in a 50° to 85° F (10° to 30° C) environment. Do not exposethem to freezing temperatures or direct sunlight. • Do not place anything in the charger other than the e...
Page 34 - If E-Mail Reader is enabled for your mailbox, you have; Standard Voice Mailbox:; This type of mailbox allows you to send and receive
20 Inter-Tel ® Model 8664/8665/8668 User Guide FINDING Y O U R W A Y A BOUT V OICE M AIL Voice mail is an application that is part of the Inter-Tel voice processing system.Using voice mail, you and other callers can send and receive recorded messages fromany supported endpoint on the system. To use ...
Page 35 - Getting Started
21 Inter-Tel ® Model 8664/8665/8668 User Guide FINDING Y O UR W A Y The instructions for many voice mail tasks are identical for standard voice mailboxand advanced mailbox users. The instructions for the following common mailboxtasks are included in the Getting Started and Moving On sections of this...
Page 36 - Enterprise Messaging; ASR can be enabled for the entire sys-
22 Inter-Tel ® Model 8664/8665/8668 User Guide FINDING Y O U R W A Y Enterprise Messaging Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-stan-dard protocols for communication and messaging. EM unifies communication andmessaging by providing access to voice mail, fax, ...
Page 37 - to indicate to the system that you have finished entering
23 Inter-Tel ® Model 8664/8665/8668 User Guide FINDING Y O UR W A Y Automatic Speech Recognition (ASR) Automatic Speech Recognition (ASR) is a feature available for systems using EM.Because ASR is a very flexible feature, it can be enabled or disabled on several differ-ent levels. When ASR is enable...
Page 38 - before
24 Inter-Tel ® Model 8664/8665/8668 User Guide FINDING Y O U R W A Y W HAT Y OU S EE AND H EAR As you can see, your Model 8664/8665/8668 and telephone system come equippedwith many features. To help you understand what everything means, it is recom-mended that you read the following information befo...
Page 40 - To unlock the keypad:; Unlk; To activate autolock:
26 Inter-Tel ® Model 8664/8665/8668 User Guide GETTING ST ARTED I NTRODUCTION Now that you know what your Model 8664/8665/8668 endpoint can do, it’s time tostart using it. In this section, you’ll learn how to make and receive calls, transfer calls,retrieve voice mail messages, and much more. T URNIN...
Page 41 - ETTING; note that the display; Initializing Your Mailbox; To initialize your mailbox:; If you want a password,
27 Inter-Tel ® Model 8664/8665/8668 User Guide GETT ING ST ART E D S ETTING U P V OICE M AIL To begin using your mailbox you will need to complete a few basic set-up proceduresto initialize your mailbox, customize your personal greetings, and record your voicemail directory name.All of the options u...
Page 42 - Recording Your Personal Greetings; System Greeting
28 Inter-Tel ® Model 8664/8665/8668 User Guide GETTING ST ARTED 6. Say “Accept” or press to accept the entry or say “Erase” or press to erase and re-enter your password. The system prompts you to record your direc-tory name. 7. After the tone, record your first and last name. 8. When prompted, do on...
Page 43 - If you selected the system greeting option,; Recording Your Voice Mail Directory Name; To record your directory name:
29 Inter-Tel ® Model 8664/8665/8668 User Guide GETT ING ST ART E D To record/change your personal greeting: 1. Access your mailbox as described on page 44 . 2. Say “Personal” or press to select the Personal Options Menu. 3. Say “Greeting” or press to record or change your personal greeting. 4. Do on...
Page 44 - AKING; Intercom Calls; Placing Intercom Calls; Msg
30 Inter-Tel ® Model 8664/8665/8668 User Guide GETTING ST ARTED M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic purpose of any endpoint. With your endpoint,you can make/receive intercom and outside calls as well as make emergency calls. Intercom Calls Your extension number allo...
Page 46 - Receiving Intercom Calls; IC CALL TO DND; Outside Calls; Placing Outside Calls; Call line
32 Inter-Tel ® Model 8664/8665/8668 User Guide GETTING ST ARTED Receiving Intercom Calls When you receive an incoming intercom call, you can either answer the call or redi-rect it. To answer an intercom call: Press . Instead of answering a ringing call, you can press and redirect it with one of the ...
Page 47 - Receiving Outside Calls; SEND TO DEST; Emergency Calls; Call Waiting; ANSWER
33 Inter-Tel ® Model 8664/8665/8668 User Guide GETT ING ST ART E D Receiving Outside Calls To receive an outside call: Press . Instead of answering a ringing call, you can press and redirect it with one of the following options: • SEND TO V-MAIL : Sends the call directly to your voice mailbox. You w...
Page 48 - LACING; EITHER
34 Inter-Tel ® Model 8664/8665/8668 User Guide GETTING ST ARTED P LACING C ALLS O N H OLD You can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one endpoint. It can then be directly picked up at that endpoint or it can be picked up at anot...
Page 50 - RANSFERRING; To Another Extension; If the number is busy, there is no answer, or the transfer is refused,; To Voice Mail; If the number is busy, there is no answer, or the transfer is refused:
36 Inter-Tel ® Model 8664/8665/8668 User Guide GETTING ST ARTED T RANSFERRING C ALLS Although transferring calls is considered a basic function of an endpoint, your Model8664/8665/8668 endpoint has many advanced options for this feature. With your end-point, you can transfer a call to another extens...
Page 51 - SING; To answer a call ringing or holding at another endpoint:; While in idle mode, press
37 Inter-Tel ® Model 8664/8665/8668 User Guide GETT ING ST ART E D U SING R EVERSE T RANSFER The Reverse Transfer (Call Pick Up) feature allows you to answer a call that is ring-ing or holding at another endpoint. For example, if the attendant transfers a call to youbut you have stepped away from yo...
Page 52 - ORWARDING; Manual Call Forwarding; To forward to an extension number:
38 Inter-Tel ® Model 8664/8665/8668 User Guide GETTING ST ARTED F ORWARDING C ALLS With the Forwarding feature, you can have calls follow you (e.g., forwarded to a cellphone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to se...
Page 53 - Automatic System Forwarding; To enable or disable System Forwarding:; Redirect Calls; To redirect a call to an extension number:; To redirect a call to an outside telephone number:
39 Inter-Tel ® Model 8664/8665/8668 User Guide GETT ING ST ART E D Automatic System Forwarding Automatic System Forwarding allows your system administrator to route calls basedon the type of call and the status of your telephone. Although you cannot program thepath of a system forward, you can enabl...
Page 54 - EDIALING; To use the Last Number Dialed feature:
40 Inter-Tel ® Model 8664/8665/8668 User Guide GETTING ST ARTED R EDIALING A N UMBER The Redial feature allows you to quickly redial the last outside number you dialed.Although most endpoints redial the last number dialed , your system administrator can program your endpoint to redial the last numbe...
Page 55 - Outside Party’s Name/Number; To show the outside party’s name:; To use the mute feature:
41 Inter-Tel ® Model 8664/8665/8668 User Guide GETT ING ST ART E D D ISPLAYING I NFORMATION ON Y OUR E NDPOINT In addition to the four lines on the display that are dedicated to the menu, your end-point has two lines of display where you can view information, such as the date andtime or the outside ...
Page 56 - Have the called party return your call.; Leaving Messages; To leave a station message while on an intercom call:
42 Inter-Tel ® Model 8664/8665/8668 User Guide GETTING ST ARTED U SING THE M ESSAGE F EATURE In today’s busy world, it’s almost guaranteed that you will call someone that is onanother call, does not answer, or is in DND. But, with the Message feature, you canlet the other person know you called. Whe...
Page 57 - Retrieving Messages; To retrieve a message:
43 Inter-Tel ® Model 8664/8665/8668 User Guide GETT ING ST ART E D Retrieving Messages To indicate that a message is waiting, the message icon ( ) is displayed along with the number of messages you currently have waiting. To retrieve a message: 1. While in idle mode, press to bring up the two-line d...
Page 58 - CCESSING; Mailbox almost full or full:
44 Inter-Tel ® Model 8664/8665/8668 User Guide GETTING ST ARTED A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you must access your mailbox toretrieve it. NOTE: If your telephone system uses Enterprise Messaging (EM), your mailbox may have the Automatic Speech Recognition (...
Page 59 - ISABLING; ASR; To temporarily disable ASR:; Access your mailbox as described on
45 Inter-Tel ® Model 8664/8665/8668 User Guide GETT ING ST ART E D D ISABLING AND E NABLING ASR If your telephone system uses Enterprise Messaging (EM), your mailbox may havethe Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled foryour mailbox, you have the option of issuing a ...
Page 60 - Listening to Messages; To listen to messages:; If E-Mail Reader is enabled for your mailbox
46 Inter-Tel ® Model 8664/8665/8668 User Guide GETTING ST ARTED A CCESSING V OICE M AIL M ESSAGES When you access your mailbox, you can listen to new and saved voice mail messages.After listening to your voice mail messages you can access the associated options. NOTE: If your telephone system uses E...
Page 62 - Recovering Deleted Voice Mail Messages; To recover deleted voice mail messages:
48 Inter-Tel ® Model 8664/8665/8668 User Guide GETTING ST ARTED Recovering Deleted Voice Mail Messages If you accidently delete a voice mail message, you can retrieve it within a specifictime frame (programmed by your system administrator). Any retrieved messages arethen restored to your saved-messa...
Page 63 - Recording and Sending Voice Mail Messages; To record and send voice mail messages:; after
49 Inter-Tel ® Model 8664/8665/8668 User Guide GETT ING ST ART E D Recording and Sending Voice Mail Messages You can record and send voice mail messages by accessing the record option on themain menu. NOTE: If E-Mail Reader is enabled for your mailbox, a reply to an e-mail message (see page 97 ) is ...
Page 65 - Canceling Unheard Voice Mail Messages; To cancel unheard voice mail messages:
51 Inter-Tel ® Model 8664/8665/8668 User Guide GETT ING ST ART E D Canceling Unheard Voice Mail Messages You can cancel unretrieved messages that you have sent to individuals, but not mes-sages that you sent to group lists. To cancel unheard voice mail messages: 1. Access your mailbox as described o...
Page 67 - Remain in numeric mode:; icon is displayed, the endpoint is in alphanumeric mode.
53 Inter-Tel ® Model 8664/8665/8668 User Guide GETT ING ST ART E D 3. Dial the two-digit number corresponding to the message you want to use. 4. If desired, customize the second display line by dialing the desired numbers or letters as described below: • Remain in numeric mode: Press the dialpad but...
Page 68 - To request a reminder message:; To cancel all reminder message requests before they signal you:; To clear a received reminder message:
54 Inter-Tel ® Model 8664/8665/8668 User Guide GETTING ST ARTED U SING R EMINDER M ESSAGES Never be late for a meeting again! With Reminder Messages, you can program yourendpoint, up to 24 hours in advance, to alert you at a specified time. At the pro-grammed time, the reminder message signals you w...
Page 69 - Moving On
55 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING O N Moving On SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Ring Options. . . . . . . ....
Page 70 - MOVING ON; NTRODUCTION; to display user options. To navigate
56 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING ON I NTRODUCTION Now that you’ve mastered the basics, it’s time to move on to the advanced features. Inthis section, you’ll learn how to set preferences for your endpoint, program buttons,use directories, access your voice mailbox remotely, and p...
Page 71 - Ring Options; Telephone Ring; Ring Cadence; Vibrate Cadence; Auxiliary Ring 1/Auxiliary Ring 2
57 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING O N Ring Options Telephone Ring Ring Cadence The cadence is the rhythm of the ring. It may be set to a pre-programmed ringcadence or it may be set to obtain its cadence from the PBX. The PBX option isdesigned to utilize any distinctive rings sent...
Page 72 - Phone Options
58 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING ON Phone Options Noise Mode Provides options that describe the noise level in your environment. Selecting the cor-rect option will adjust the endpoint to account for background noise. Select Normal for most office environments; High for moderate ...
Page 73 - Extension; Admin; menu. If allowed, the user may enable or disable locally, and; Channel; Audio Volume/Tone Volume
59 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING O N Extension Displays the extension currently assigned to the endpoint. This number is for displaypurposes only; it cannot be changed. Push-To-Talk (Model 8665 only) The Model 8665 incorporates push-to-talk functionality. PTT may be allowed or d...
Page 74 - Changing Your Mailbox Password; To change your mailbox password:
60 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING ON S ETTING M AILBOX P REFERENCES Your mailbox contains personal options to allow you to customize voice mail func-tions. However, before you change your voice mail options, you must first initializeyour mailbox (see page 27 ). NOTE: If your tele...
Page 75 - Changing the Voice Mail Message Envelope; To change your voice mail message envelope:
61 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING O N Changing the Voice Mail Message Envelope When you receive a voice mail message, the voice mail system plays an “envelope”that can include the time and date the message was left, the source of the message,and/or the message length. By default,...
Page 76 - Changing the Call Screening Transfer Method
62 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING ON Changing the Call Screening Transfer Method NOTE: The Call Screening feature is available only if it is enabled for your mailbox. Contact your voice mail administrator to see if this feature is enabled for your mailbox. Depending on the transf...
Page 77 - Programming a Fax Destination; To change your fax destination number:; Changing the Message Search Order; To change the message search order:
63 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING O N Programming a Fax Destination With the Inter-Tel voice processing system, when you specify a fax destination num-ber for your mailbox, callers can access your mailbox to send a fax to your faxmachine. To change your fax destination number: 1....
Page 78 - Programming Remote Messaging; To set up remote messaging for voice mail messages (if enabled):
64 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING ON Programming Remote Messaging NOTE: The Remote Messaging feature is available only if it is enabled for your mail- box. Contact your voice mail administrator to see if this feature is enabled for your mail-box. ALSO: The remote messaging featur...
Page 80 - Up; button on the left; To return your endpoint to default:
66 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING ON C HANGING V OLUME L EVELS You can change the speaker volume level of the endpoints with the volume buttonslocated on the side of the endpoint (see page 4 and page 5 for photos). NOTE: The ring volume is also adjustable for the Model 8665 endpo...
Page 81 - Station Speed Dial; Store the number in a speed-dial location.; Programming Station Speed-Dial Numbers
67 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING O N S PEED D IALING Speed dialing allows you (and your system administrator) to store frequently dialednumbers for easy dialing. Each number is stored on your endpoint (Station SpeedDial) or in the telephone system (System Speed Dial) and is iden...
Page 83 - Creating Station Speed-Dial Buttons; To view how your Station Speed-Dial buttons are programmed:; Dialing Station Speed-Dial Numbers; To dial a Station Speed-Dial number using a location number:; To dial a Station Speed-Dial number using a speed-dial button:
69 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING O N Creating Station Speed-Dial Buttons If your telephone system supports it, you can program the programmable softkeys( Pgm1- 5 ) as speed-dial buttons by selecting a speed-dial number to associate with the button. NOTE: Before you program a spe...
Page 84 - System Speed Dial; To view and dial System Speed-Dial numbers:
70 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING ON System Speed Dial Your system administrator can store several speed dial numbers in the system speeddial locations. Depending on the size of your system, you can access up to 1000 or upto 5000 system speed dial locations, if they have been pro...
Page 86 - AGING; Making Pages
72 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING ON P AGING The Paging feature allows you to make an announcement through endpoint speakersor external speakers (if your system is equipped with external paging equipment). Toprevent announcements from transmitting through every endpoint in the sy...
Page 87 - To generate a hookflash while using a line:; To view how your programmable softkeys are programmed:; To program a softkey as a feature button:
73 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING O N P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service companies may require a timed hookflash (a quick hang upand release). To generate a hookflash while using a line: 1. EITHER , Press - . OR , Press until the Feat softkey is...
Page 89 - To enter an optional account code while on a call:; To set an account code for all calls placed from your endpoint:
75 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING O N U SING A CCOUNT C ODES If your telephone system is programmed to use the Station Message Detail Recording(SMDR) feature, you might be required to enter account codes when you place a call.These codes add information to telephone record report...
Page 90 - CREENING
76 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING ON S CREENING C ALLS If desired, you can screen calls that are transferred from voice mail. This allows youto accept and/or refuse specific calls. Depending on the call screening transfer methodyou select (see page 62 ), calls from voice mail may...
Page 91 - Search for and connect to contacts or access features.; Voice Mail directory:; Search for voice mail contacts and leave voice mail mes-; Telephone Directory; Find (and dial) outside numbers listed in the company directory.
77 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING O N U SING D IRECTORIES With directories, you can use the dialpad to find names and numbers. You can thenuse the directory information to make calls, access features, or leave voice mail mes-sages. There are two types of system directories: • Tel...
Page 93 - Basic Search; To search the Telephone directory using Basic Search:; Remain in alphanumeric mode:
79 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING O N Basic Search Use Basic Search to search the Telephone directory for a contact name or feature. NOTE: When using Basic Search or the Voice Mail directory, press the Msg softkey to switch back and forth between numeric and alphanumeric mode. Wh...
Page 94 - Voice Mail Directory; To use the dialpad buttons to spell a name:; When prompted, press the appropriate
80 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING ON Voice Mail Directory With the Voice Mail directory, subscribers and non-subscribers can use ASR (ifenabled) or dialpad buttons to search for names in the directory. Subscriber names areautomatically added to the directory when their mailbox is...
Page 95 - To perform a directory search:; If 10 or fewer matches are located
81 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING O N To perform a directory search: 1. Dial the voice mail number. 2. Say “Directory” or press . 3. Say the last name of the person you are searching for or press the appropriatedialpad buttons to spell the name (see page 80 ). If 10 or fewer matc...
Page 96 - ROGRAMMING; Remote Access Password; To change the password from your endpoint:; Remote Feature
82 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING ON P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk and forgot to put your endpoint in DND, don’t worry.With the Remote Feature Access, you can place your endpoint in DND or forwardcalls from any other endpoint on the system. ...
Page 97 - Remote Feature Access; To access your endpoint from another endpoint:; OR; To change the station password using Remote Programming:
83 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING O N Remote Feature Access To access your endpoint from another endpoint: 1. EITHER, Call your Direct Inward System Access number (provided by your system administrator). If required, enter your password. OR , Use any endpoint on the system. 2. Di...
Page 98 - EQUESTING; To use the Agent Help feature while on a call:; To respond to an Agent Help request:; Mute
84 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING ON R EQUESTING A GENT H ELP NOTE: This feature is not supported on peer-to-peer (P2P) calls. Ask your system administrator if your endpoint is configured to use P2P audio. Your telephone system may be programmed to support the Agent Help feature,...
Page 99 - Hunt Group Calls Enabled/Disabled; To divert or accept hunt group calls:; ACD Hunt Groups; Distributing Calls; If the hunt group is programmed to use ACD Agent IDs, each agent; is not; programmed to use Agent IDs, it will have a
85 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING O N W ORKING IN H UNT G ROUPS Your system may be programmed with “hunt groups.” Hunt groups are groups of end-points that share a common extension number in addition to having individual exten-sion numbers. This allows someone to call anyone in t...
Page 100 - Logging In and Out of ACD Hunt Groups; Logout feature code:; To log into one or more ACD hunt groups using Agent IDs:; If you were already logged in,
86 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING ON Logging In and Out of ACD Hunt Groups Agents can log in to and out of the ACD hunt group at any time. While logged in, theagent receives calls through the ACD hunt group. When the agent is logged out, callsto that ACD hunt group bypass the age...
Page 101 - To log out of one or more ACD hunt group:; If you were logged in to only one hunt group,; Ending an ACD Hunt Group Call; To terminate the ACD Agent wrap-up period before the timer expires:
87 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING O N When you log in to a group, you may be automatically connected to a call after youhear a short ring burst. If the ACD Agent ID Automatic Connect option is enabled foryour hunt group and you are using a headset, you will be automatically conne...
Page 102 - To initiate a PTT broadcast:; Press and hold the; button and wait briefly to activate the channel before; Talk; button is released, the endpoint then enters the waiting state; To receive a PTT call:
88 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING ON U SING THE P USH - TO -T ALK F EATURE NOTE: This feature is not available on the Model 8664 or 8668 endpoint. The Push-to-Talk (PTT) feature allows Model 8665 users to broadcast and receivevoice messages among the PTT group by broadcasting the...
Page 103 - To terminate an incoming PTT broadcast:; Terminate
89 Inter-Tel ® Model 8664/8665/8668 User Guide MOVING O N To make or answer a telephone call when you are in a PTT broadcast session: Press . The PTT broadcast is pre-empted by the telephone call. To return to an in-progress PTT broadcast session: Press . The PTT broadcast session becomes active aga...
Page 107 - AIL
93 Inter-Tel ® Model 8664/8665/8668 User Guide USING E-MA IL REA D ER E-M AIL R EADER F EATURES When E-Mail Reader has been enabled for your mailbox, you have the advancedmailbox. The advanced mailbox unifies your local voice mail messages and yourremote fax and e-mail messages in one convenient loc...
Page 108 - To access voice mail messages:
94 Inter-Tel ® Model 8664/8665/8668 User Guide U S ING E-MAIL RE ADER U SING Y OUR A DVANCED M AILBOX After you set up your mailbox (see page 27 ), you can use personal or system greetings to let callers know if you are out of town, on a call, etc. You can send messages toindividuals and to a group ...
Page 109 - Set up your mailbox (see
95 Inter-Tel ® Model 8664/8665/8668 User Guide USING E-MA IL REA D ER S ETTING U P Y OUR E-M AIL P ASSWORD When E-Mail Reader is enabled for your mailbox, the EM system prompts you toenter your e-mail password after you or your voice mail administrator does one of thefollowing: • Set up your mailbox...
Page 113 - fax; If E-Mail Reader Count is
99 Inter-Tel ® Model 8664/8665/8668 User Guide USING E-MA IL REA D ER – Say “Yes” or press to verify the number. The system announces that the fax is scheduled for delivery. – Say “No” or press to start over. NOTE: You cannot forward an e-mail message to a mailbox or group list. When you forward an ...
Page 114 - To access fax messages and the associated options:
100 Inter-Tel ® Model 8664/8665/8668 User Guide U S ING E-MAIL RE ADER A CCESSING F AX M ESSAGES NOTE: By default, the message lamp lights when you receive a new voice mail mes- sage. Although the lamp can be programmed for other functions, it cannot be pro-grammed to indicate that you have received...
Page 115 - ECOVERING; To recover deleted messages:
101 Inter-Tel ® Model 8664/8665/8668 User Guide USING E-MA IL REA D ER R ECOVERING D ELETED M ESSAGES Recovering deleted messages varies based on media type. If you delete a voice mailmessage, you can retrieve it within a specific time frame (up to 24 hours, programmedby your voice mail administrato...
Page 116 - HANGING; voice messages
102 Inter-Tel ® Model 8664/8665/8668 User Guide U S ING E-MAIL RE ADER C HANGING M ESSAGE E NVELOPES When you receive a voice, fax, or e-mail message, a message “envelope” is played.The envelope can include the time and date the message was left, the source of themessage, and additional information ...
Page 117 - OICE
103 Inter-Tel ® Model 8664/8665/8668 User Guide USING E-MA IL REA D ER V OICE M AIL F LOWCHART (A DVANCED M AILBOX ) Note: Options vary by mediatype. While the message is playing: “Back Up” “Pause” Move “Forward” “Lower” (volume) Play the “Envelope” “Higher” (volume) “Save” the Message “Delete” the ...
Page 119 - Learning More
105 Inter-Tel ® Model 8664/8665/8668 User Guide LEAR NIN G MORE Learning More SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106What the Administrators Can Do for You . . . . . . . . . . . . . . . . 106Frequently Asked Questions (FA...
Page 120 - IP Devices Installation Manual
106 Inter-Tel ® Model 8664/8665/8668 User Guide LEA RNIN G MORE I NTRODUCTION If you want to know more about your endpoint and voice mail system, this is the sec-tion for you. With additional information and FAQs, you should be able to findanswers to most of your questions. NOTE: Because the telepho...
Page 121 - REQUENTLY; is all you need to do. If these
107 Inter-Tel ® Model 8664/8665/8668 User Guide LEAR NIN G MORE F REQUENTLY A SKED Q UESTIONS (FAQ S ) This section includes some of the most frequently asked questions. If you have prob-lems with your endpoint or mailbox, refer to this section before you contact your sys-tem, voice mail, or network...
Page 122 - Why can’t I use ASR to enter my e-mail password?
108 Inter-Tel ® Model 8664/8665/8668 User Guide LEA RNIN G MORE Q8. Why don’t the local telephone company star codes (i.e.*82, *69, etc.) work when I usethe Outgoing Call access code to call an outside number? A8. Rather than use the Outgoing Call access code to obtain an outside line, you must dial...
Page 123 - Why can’t I use one of the features described in this guide?
109 Inter-Tel ® Model 8664/8665/8668 User Guide LEAR NIN G MORE Q15. Why can’t I use one of the features described in this guide? A15. There are a few reasons why you might not be able to access the feature. Some possi-ble reasons include: • Your system software version may not support the feature. ...
Page 124 - EFAULT
110 Inter-Tel ® Model 8664/8665/8668 User Guide LEA RNIN G MORE D EFAULT F EATURE C ODES Use the blank spaces below to enter custom feature codes, if necessary. O UTSIDE L INE A CCESS C ODES *These defaults may differ depending on the software version. E XTENSION N UMBERS ACCESS CODE NAME ACCESS COD...
Page 127 - NOTES
113 Inter-Tel ® Model 8664/8665/8668 User Guide LEAR NIN G MORE NOTES
Page 129 - Index
115 Inter-Tel ® Model 8664/8665/8668 User Guide Index A Abbreviations 9About Battery Packs 13About Chargers 13About This Guide 2About Voice Mail 22About Your Endpoint 3Accessing e-mail messages 97fax messages 100 Accessing Your Endpoint 83Account Codes 75ACD Agent Wrap-Up Period 87ACD Hunt Groups 85...
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