Scientific Atlanta EPR2320 - Manuals

Important Rules for Safe Operation 5 Power Cord Protection Arrange all power cords so that people cannot walk on the cords, place objects on the cords, or place objects against the cords, which can damage the cords. Pay particular attention to cords that are at plugs, at electrical outlets, and at t...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 6 What’s In the Carton? When you receive your gateway cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One Mode...

Front Panel Description 7 Front Panel Description The front panel of your cable modem provides status lights that indicate how well and at what state your cable modem is operating. After the cable modem is successfully registered on the network, the POWER and CABLE status indicators illuminate conti...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 8 Back Panel Description The following illustration describes the back panel components of the DPR2320 and the EPR2320. T10947 2 1 4 5 6 POWER ANTENNA 12 VDC RESET ETHERNET CABLE USB 3 1 ANTENNA — Provides a communication connection for t...

Where is the Best Location for My Gateway Cable Modem? 9 Where is the Best Location for My Gateway Cable Modem? The ideal location for your gateway cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your cable service prov...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 10 How Do I Set Up My High-Speed Internet Access Account? Before you can use your gateway cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an a...

How Do I Connect My Devices to Use the Internet? 11 How Do I Connect My Devices to Use the Internet? You can use your gateway cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices i...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 12 To install the gateway cable modem 1. Power down your PC and unplug it from the power source. 2. Connect your PC to either the ETHERNET port or the USB port using the appropriate data cable. Do not connect your PC to both the Ethernet ...

How Do I Configure TCP/IP Protocol? 13 How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This secti...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 14 To configure Windows 2000 systems 1. Click Start , select Settings , and choose Network and Dial-up Connections . 2. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. 3. Click Properties in the ...

How Do I Configure TCP/IP Protocol? 15 To configure Macintosh systems 1. Click the Apple icon in the upper left corner of the Finder. Scroll down to Control Panels , and then click TCP/IP . 2. Click Edit on the Finder (gray bar) at the top of the screen. Scroll down to the bottom of the menu, and th...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 16 How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains instructions for installing the gateway c...

How Do I Install USB Drivers? 17 To install Windows 2000 drivers 1. Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. 2. Wait until the Power and Cable indicators on the cable modem illuminate solid green. 3. Click Next in the Found New Hardware Wizard window. 4. ...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 18 How Do I Troubleshoot My Internet Service Installation? I cannot connect to the Internet • Verify that the plug to your gateway cable modem AC adapter is properly inserted into an electrical outlet. • Verify that your gateway cable mod...

How Do I Troubleshoot My Internet Service Installation? 19 I need to renew the IP address on my PC If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating s...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 20 What are the Requirements for Ethernet Network Devices? How Many Ethernet Network Devices Can I Connect? The gateway cable modem can support several Ethernet network devices using either the Ethernet port on the back panel of the unit,...

How Do I Select and Place Ethernet Network Devices? 21 How Do I Select and Place Ethernet Network Devices? You can use a large variety of Ethernet network devices with your gateway cable modem. These include NIC cards, hubs, bridges, etc. Contact your cable service provider or consult the documentat...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 22 How Do I Connect Ethernet Network Devices? Connecting Ethernet Devices You must connect your Ethernet devices for use with the gateway cable modem. Professional installation may be available. Contact your local cable service provider f...

How Do I Connect Ethernet Network Devices? 23 To connect Ethernet devices Read the warnings and caution on this page. Then, follow the subsequent installation procedures to ensure proper gateway cable modem operation when connecting Ethernet network devices. 1. Select locations for Ethernet network ...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 24 What are the Requirements for USB Network Devices? How Many USB Devices Can I Connect? Contact your cable service provider for more information on the maximum number of USB network devices to connect to the gateway cable modem in order...

How Do I Select and Place USB Network Devices? 25 How Do I Select and Place USB Network Devices? You can use a large variety of USB network devices with your gateway cable modem. These include desktop computers, laptop computers, devices with USB ports, USB adapters. Contact your cable service provi...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 26 How Do I Connect USB Network Devices? Connecting USB Devices You must connect your USB devices for use with your gateway cable modem. Professional installation may be available. Contact your local cable service provider for further ass...

How Do I Connect USB Network Devices? 27 To connect USB devices Read the warnings and caution on this page. Then, follow the subsequent installation procedures to ensure proper gateway cable modem operation when connecting USB network devices. Verify that you have installed the USB drivers on your P...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 28 What are the Requirements for Wireless Network Devices? How Many Wireless Devices Can I Connect? The gateway cable modem serves as a wireless access point (WAP). The WAP on the gateway cable modem provides wireless network service to m...

How Do I Select and Place Wireless Network Devices? 29 How Do I Select and Place Wireless Network Devices? You can use a large variety of wireless network devices with your gateway cable modem. These include computers, PDAs, etc. On the wireless network, all devices impact the characteristics of the...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 30 How Do I Install Wireless Network Devices? Installing Wireless Network Devices You must install wireless network devices for use with your gateway cable modem. Professional installation may be available. Contact your local cable servic...

How Do I Install Wireless Network Devices? 31 To install wireless network devices Read the warnings and caution on this page. Then, follow the subsequent installation procedures to ensure proper gateway cable modem operation when using wireless network devices. Follow these steps to install the gate...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 32 How Do I Configure the Gateway Cable Modems? To configure your gateway cable modem, you must access the WebWizard configuration pages. This section provides detailed instructions and procedures for configuring your gateway cable modem ...

How Do I Configure the Gateway Cable Modems? 33 About Your Modem Page Description The following table provides a description of each field within the About Your Modem page. Field Name Description Name The name of the gateway cable modem Cable Modem Serial Number A unique sequential series of alphanu...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 34 Setting Configuration Options Click Setup on the arc logo located in the upper portion of the About Your Modem screen to access the Setup page. Use the Setup page to access the various gateway cable modem configuration options. Detaile...

How Do I Configure the Gateway Cable Modems? 35 Setup Page Section Headings The Setup page is divided into the following section headings: • Basic Settings • Advanced Settings • Firewall • Wireless In the Setup page, click the selections listed within these sections to access the WebWizard page for ...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 36 Field Name Description Port Forwarding Use this page to configure port forwarding for local IP addresses. Port forwarding allows you to run a server on the local area network (LAN) by specifying the mapping of TCP/UPD ports to local PC...

How Do I Configure the Gateway Cable Modems? 37 Wireless The following table provides a description of the pages available from within the Wireless section of the Setup page. Field Name Description Basic Use this page to configure your wireless access point (WAP) parameters, including service set id...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 38 Setup Basic Settings – Password Settings Page Example The following illustration is an example of the Basic Settings – Password Settings page. Setting Up Your Password To set up your password, type your password in the Password field, ...

How Do I Configure the Gateway Cable Modems? 39 Configuring the Default Settings You can use the default settings, or, if your system requires different settings to operate correctly, you can change the default settings using the Setup Basic Settings – Network Configuration page. If you are not fami...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 40 Setup Basic Settings – Network Configuration Page Description The following table provides a description of the fields within the Setup Basic Settings – Network Configuration page. Field Name Description LAN IP Address The base IP addr...

How Do I Configure the Gateway Cable Modems? 41 Function Keys The following function keys appear on the Setup Basic Settings – Network Configuration page. Key Description Renew WAN IP Address Lease Forces a release and renewal of your WAN IP address Apply Saves the values you enter into the fields w...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 42 Setup Basic Settings – IP Management Page Description The following tables provide a description of the fields within the Setup Basic Settings – IP Management page. Field Name Description DHCP Server Allows you to enable or disable the...

How Do I Configure the Gateway Cable Modems? 43 Reserving IP Addresses Use the Setup Basic Settings – Fixed CPE IP Assignment page to reserve IP addresses to be issued by the DHCP server in the gateway to specific devices on the LAN. This feature allows you to assign a fixed IP address to any device...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 44 Setup Basic Settings – Fixed CPE IP Assignment Page Description The following tables provide a description of the fields within the Setup Basic Settings – Fixed CPE IP Assignment page. Field Name Description MAC Address The MAC address...

How Do I Configure the Gateway Cable Modems? 45 Enabling and Disabling Advanced Features Use the Setup Advanced Settings – Options page to enable or disable advanced features on your network. When the wireless interface is disabled, the transmitter is turned off. If you are not familiar with the adv...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 46 Setup Advanced Settings – Options Page Description The following table provides a description of the fields within the Setup Advanced Settings – Options page. If you make changes in the Setup Advanced Settings – Options page, click App...

How Do I Configure the Gateway Cable Modems? 47 Configuring IP Address Filters Use the Setup Advanced Settings – IP Filtering page to configure IP address filters. These filters block a range of IP addresses from accessing the Internet. If you are not familiar with the advanced settings detailed in ...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 48 Configuring MAC Address Filters Use the Setup Advanced Settings – MAC Filtering page to configure MAC address filters. These filters allow you to deny or block access to the Internet by the individual MAC addresses listed in the table....

How Do I Configure the Gateway Cable Modems? 49 Setup Advanced Settings – MAC Filtering Page Description Use this page to enter the MAC address or MAC addresses of devices whose Internet access you want to control. Click Apply to apply and save your new MAC address filter settings. Setting Up MAC Ad...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 50 Configuring and Enabling TCP and UDP Port Filters Use the Setup Advanced Settings – Port Filtering page to configure and enable TCP and UDP port filters. These filters prevent a range of TCP/UDP ports from accessing the Internet. You c...

How Do I Configure the Gateway Cable Modems? 51 Configuring Port Forwarding for Local IP Addresses Use the Setup Advanced Settings – Port Forwarding page to configure port forwarding for local IP addresses. Port forwarding allows you to run a server on the LAN by specifying the mapping of TCP/UDP po...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 52 Setup Advanced Settings – Port Forwarding Page Description The following example illustrates how to use the port forwarding feature to configure the Microsoft X-Box Online Live for Internet gaming. For most widely used applications (in...

How Do I Configure the Gateway Cable Modems? 53 Configuring TCP/UDP Port Triggers Use the Setup Advanced Settings – Port Triggers page to configure TCP/UDP port triggers. Port triggering is similar to port forwarding but is dynamic. In other words, the system does not hold the ports open indefinitel...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 54 Setup Advanced Settings – Port Triggers Page Description Use this page to enter and enable the port forwarding trigger and target range start and end ports along with protocol information in the appropriate fields. The following exampl...

How Do I Configure the Gateway Cable Modems? 55 Configuring the DMZ Host Use the Setup Advanced Settings – DMZ Host page to configure an IP address that is visible to the WAN. DMZ hosting is commonly referred to as “exposed host,” and allows you to specify the “default” recipient of WAN traffic that...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 56 Configuring Web Page Filtering, Parental Control, and Firewall Protection Use the Setup Firewall – Web Filters page to configure Web page filtering and firewall protection. This page allows you either block or allow Internet access bas...

How Do I Configure the Gateway Cable Modems? 57 Setup Firewall – Web Filters Page Description This section describes the section headings and fields descriptions of the Setup Firewall – Web Filters page. Section Headings The Setup Firewall – Web Filters page is divided into the following section hea...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 58 Keyword and Domain Blocking Keyword and Domain blocking allows you to restrict access to Internet sites by blocking access to those sites based on a word or a text string contained in the URLs used to access those Internet sites. Domai...

How Do I Configure the Gateway Cable Modems? 59 Configuring Firewall Time of Day Access Filters Use the Setup Firewall – Time of Day Access Filter page to block all traffic to and from specific computers based on the day of week and the time of day. If you are not familiar with the advanced settings...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 60 Configuring Firewall Event Logging and E-mail Alerts Use the Setup Firewall – Event Logging page to access the firewall event log and allows you to enter your e-mail address in order for you to receive e-mail alerts related to firewall...

How Do I Configure the Gateway Cable Modems? 61 Setup Firewall – Event Logging Page Description The Setup Firewall – Event Logging page shows events captured by the firewall. The log displays the following items: • Description of the event • Number of events that have occurred • Last occurrence of a...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 62 Configuring Your Wireless Access Point Parameters Use the Setup Wireless – Basic page to configure your wireless access point (WAP) parameters, included SSID and channel number. If you are not familiar with the advanced settings detail...

How Do I Configure the Gateway Cable Modems? 63 Setup Wireless – Basic Page Description This section describes the section headings and fields descriptions of the Setup Wireless – Basic page. If you make changes in the Setup Wireless – Basic page, click Apply to apply and save your wireless basic se...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 64 Configuring Your Wireless Network Privacy and Encryption Parameters Use the Setup Wireless – Privacy page to configure your WAP wired equivalent privacy (WEP) encryption keys and authentication. If you are not familiar with the advance...

How Do I Configure the Gateway Cable Modems? 65 Setup Wireless – Privacy Page Description This section describes the section headings and fields descriptions of the Setup Wireless – Privacy page. If you make changes in the Setup Wireless – Privacy page, click Apply to apply and save your wireless pr...

How Do I Configure the Gateway Cable Modems? 67 Configuring Wireless Access Point Access Control Use the Setup Wireless – Access Control page to configure your configure your wireless access point access control. If you are not familiar with the advanced settings detailed in this section, contact yo...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 68 Setup Wireless – Access Control Page Description This section describes the section headings and field descriptions of the Setup Wireless – Access Control page. Field Name Description Authentication When encryption is enabled, this sel...

How Do I Configure the Gateway Cable Modems? 69 Function Keys The following function keys appear on the Setup Firewall – Event Logging page. Key Description Apply Applies and saves the values you enter into the fields without closing the screen Clear Clears the Access List Remove Removes entries fro...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 70 Setup Wireless – Advanced Page Example The following illustration is an example of the Setup Wireless – Advanced page. We recommend that you do not change the default wireless settings that are shown in the preceding illustration unles...

How Do I Configure the Gateway Cable Modems? 71 Setup Wireless – Advanced Page Description This section describes the section headings and fields descriptions of the Setup Wireless – Advanced page. If you make changes in the Setup Wireless – Advanced page, click Apply to apply and save your wireless...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 72 Having Difficulty? Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local ca...

Having Difficulty? 73 Common Troubleshooting Issues I don’t understand the front panel status indicators. See Front Panel Status Indicator Functions , later in this guide for more detailed information on the front panel status indicator operation and function. The modem does not register an Ethernet...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 74 Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your cable service provider. • Verify that the plug to your cable mo...

How Do I Renew the IP Address on My PC? 75 How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Renewing the IP Address on Your PC Follow the appropriate instructions in this section f...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 76 Front Panel Status Indicator Functions Initial Power Up, Calibration, and Registration The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel status indicators during power...

Front Panel Status Indicator Functions 77 Special Conditions The following chart describes the appearance of the cable modem front panel status indicators during special conditions to show that you have been denied network access. T10713 Front Panel LED Status Indicators During Special Conditions Fr...

WebSTAR DPR2320 and EPR2320 Gateway Cable Modems User’s Guide 78 Notices Trademarks Scientific-Atlanta and the Scientific-Atlanta logo are registered trademarks of Scientific-Atlanta, Inc. WebSTAR, DPR2320, EPR2320, and “Bringing the Interactive Experience Home” are trademarks of Scientific-Atlanta,...

FCC Compliance 79 FCC Compliance United States FCC Compliance This equipment has been tested and found to comply with the applicable limits of Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment g...

For Information If You Have Questions If you have technical questions, contact your local cable service provider. Bringing the Interactive Experience Home Scientific-Atlanta, Inc. 5030 Sugarloaf Parkway, Box 565447 Lawrenceville, GA 30042 770.236.5000 www.scientificatlanta.com Product and service av...