Page 2 - WebSTAR Model DPX213; Overview; Introduction; This guide contains the following topics.; Topic See; For Information
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 1 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User’s Guide Overview Introduction Welcome to the world of high-speed Internet and high quality digital telephone service. Your new WebSTAR Model DPX213 (DPX213) Voice over Internet...
Page 3 - Section A; This section contains the following topic.; IMPORTANT RULES FOR SAFE OPERATION
2 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A Section A IMPORTANT RULES FOR SAFE OPERATION Overview Introduction This section provides important safety instructions that you must read and follow. In this Section This section contains the following topic. Topic See Page IM...
Page 4 - Note to Installer; AVIS; Read and Retain These Instructions; warning and caution symbols that are affixed to this equipment.; Cleaning the Equipment; WARNING: Avoid personal injury and damage to this equipment. An
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 3 IMPORTANT RULES FOR SAFE OPERATION Note to Installer CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN AVIS Note to CATV System Installer This reminder is provided to call the CATVsystem installer’s attention to Article 820-40of the ...
Page 5 - IMPORTANT RULES FOR SAFE OPERATION,; Continued; Do not place this equipment in any of the locations that follow:
4 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A IMPORTANT RULES FOR SAFE OPERATION, Continued Accessories Do not use accessories with this equipment unless recommended by your cable service provider. Ventilation This equipment has openings for ventilation that protect it fr...
Page 6 - Power Cord Protection
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 5 IMPORTANT RULES FOR SAFE OPERATION, Continued Power Cord Protection Arrange all power cords so that people cannot walk on the cords, place objects on the cords, or place objects against the cords, which can damage the cords. P...
Page 7 - Section B; This section contains the following topics.; Check Your Equipment
6 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A Section B Before You Begin Overview Introduction When you receive your WebSTAR Cable Modem, you should check the cable modem equipment and accessories to verify that each item is in the carton and that each item is undamaged. ...
Page 8 - Equipment Checklist; One WebSTAR Cable Modem
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 7 Check Your Equipment Equipment Checklist Before you install your cable modem, check the items in the carton. The carton contains the following items: • One WebSTAR Cable Modem • One Ethernet cable (CAT5/RJ-45) • One USB cable ...
Page 9 - Section C; WebSTAR Cable Modem Front Panel
8 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A Section C Front and Back Panel Components Overview Introduction This section provides descriptions of the DPX213 front and back panel components and the front panel LED status indicator functions. In this Section This section ...
Page 10 - Front Panel Components; LINE 1 – Telephone line 1 status indicator
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 9 WebSTAR Cable Modem Front Panel Front Panel Components The following illustration describes the LED status indicators on the front panel of the cable modem. 123456 T10266 1 POWER - Indicates that power is being applied to the ...
Page 11 - WebSTAR Cable Modem Back Panel; Back Panel Components; CAUTION: This button is for
10 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A WebSTAR Cable Modem Back Panel Back Panel Components The follow illustration describes the back panel components of the cable modem. CABLE USB ETHERNET RESET 12 VDC LINE 1 LINE 2 1 23 4 5 6 7 T10267 1 POWER - Connects the cab...
Page 12 - Front Panel LED Status Indicator Functions; Initial Power Up, Calibration, and Registration; Normal Operations
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 11 Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indic...
Page 13 - Front Panel LED Status Indicator Functions,; Special Conditions
12 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A Front Panel LED Status Indicator Functions, Continued Special Conditions The following chart describes the appearance of the cable modem front panel LED status indicators during special conditions to show when cable modem acc...
Page 14 - Section D
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 13 Section D Internet Service Installation Overview Introduction This section provides information and procedures to assist you in placing, installing, configuring, operating, and troubleshooting your DPX213 Cable Modem for high...
Page 15 - Before You Begin; Contacting Your Local Cable Service Provider; The serial number of the modem; Selecting a Location for Your Modem; Airflow around the cable modem should not be restricted.
14 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A Before You Begin Contacting Your Local Cable Service Provider You need to set up an Internet access account with your local cable service provider in order to use your cable modem. When you contact your cable service provider...
Page 16 - System Requirements; Minimum System Requirements for PCs; A PC with a Pentium MMX 133 processor or greater; Minimum System Requirements for Macintosh; A master USB port installed on your PC
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 15 System Requirements Introduction This section provides hardware and software requirements for connecting your cable modem to a PC for high-speed Internet service. Minimum System Requirements for PCs • A PC with a Pentium MMX ...
Page 17 - Install the Cable Modem; Installation Diagram; provider for further assistance.
16 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A Install the Cable Modem Installation Diagram The following diagram illustrates one of the various connection options that are available to you. CABLE USB ETHERNET RESET 12 VDC LINE 1 LINE 2 Power Supply Cable-Ready TV, VCR, o...
Page 18 - Install the Cable Modem,; Installing the Modem; WARNING: To avoid personal injury or damage to your equipment,
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 17 Install the Cable Modem, Continued Installing the Modem The following installation procedure ensures proper cable modem setup and configuration. WARNING: To avoid personal injury or damage to your equipment, follow these step...
Page 19 - Result: The Control Panel window opens.
18 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A Configure TCP/IP Introduction This section contains instructions for configuring the WebSTAR Cable Modem to run in Windows or Macintosh environments. In addition, TCP/IP protocol in a Windows environment is different for the ...
Page 20 - the; DNS Configuration tab, and then select Disable DNS.; The computer restarts.; Start, and then click Run to open the Run window.
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 19 Configure TCP/IP, Continued 11. Click the DNS Configuration tab, and then select Disable DNS. 12. Click OK. Result: The Copying Files window opens. 13. When the system finishes copying the files, click OK. 14. Close all netwo...
Page 21 - Result: The Local Area Connection Status window opens.; Windows XP; Start, select Connect to, and choose Show all connections. The; Network Connections window opens.; LAN or High-Speed Internet section, double-click the Local Area
20 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A Configure TCP/IP, Continued Windows 2000 Follow these steps to install and configure the TCP/IP protocol for Windows 2000 environments. 1. Click Start, select Settings, and choose Network and Dial-up Connections. Result: The ...
Page 22 - Macintosh; Advanced in the User Mode window, and then click OK.; Is there a Hardware Address listed in this window?; If no, you must power down your Macintosh.
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 21 Configure TCP/IP, Continued Macintosh Follow these steps to verify that the TCP/IP communications protocol and an Ethernet device are installed on your Macintosh computer. 1. Click the Apple icon in the upper left corner of t...
Page 23 - Install USB Drivers; USB Cable Modem Driver Installation Disk into the CD-ROM; The Copying Files window opens.
22 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A Install USB Drivers Introduction This section contains instructions for installing the WebSTAR cable modem USB drivers if your PC is equipped with a USB interface and a Windows 98/98SE/ME/2000/XP operating system. The USB dri...
Page 26 - Frequently Asked Questions; Q. What if I don’t subscribe to cable TV?
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 25 Frequently Asked Questions Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Con...
Page 27 - Troubleshooting; Common Troubleshooting Suggestions; The modem does not register an Ethernet connection.
26 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A Troubleshooting Common Troubleshooting Suggestions The modem does not register an Ethernet connection. Even new computers do not always have Ethernet capabilities. Be sure to verify that your computer has a 10/100BaseT Ethern...
Page 28 - Check and Correct
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 27 Troubleshooting, Continued Check and Correct If your cable modem does not operate as expected, the following tips may help. If you need further assistance, contact your cable service provider. • Verify that the plug to your c...
Page 29 - Section E
28 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A Section E Telephone Service Installation Overview Introduction This section provides procedures to assist you in placing, installing, configuring, operating, and troubleshooting your DPX213 Cable Modem for telephone service. ...
Page 32 - Telephone Requirements; Important: Pulse dialing is not supported.; Telephone Wiring Requirements
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 31 Telephone Requirements Introduction This section provides hardware and software requirements for utilizing your cable modem for telephone service. Number of Telephone Devices The RJ-11 telephone-style connectors on the cable ...
Page 33 - Install the Cable Modem to Provide Telephone Service; network. A fee may be charged for this service.
32 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A Install the Cable Modem to Provide Telephone Service Introduction The cable modem can be used to provide telephone service for one or two telephone lines. This section describes how to connect a single telephone, fax machine,...
Page 34 - Install the Cable Modem to Provide Telephone Service,
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 33 Install the Cable Modem to Provide Telephone Service, Continued Installation Diagram The following diagram illustrates one of the various connection options that are available to you. CABLE USB ETHERNET RESET 12 VDC LINE 1 LI...
Page 35 - Installing the Cable Modem; Follow these steps for proper cable modem installation.
34 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A Install the Cable Modem to Provide Telephone Service, Continued Installing the Cable Modem Follow these steps for proper cable modem installation. 1. Connect a telephone, fax machine, or analog modem to each of the appropriat...
Page 36 - cable modem to make and receive phone calls?
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 35 Frequently Asked Questions Introduction This section provides answers to frequently asked questions regarding cable modem telephone service. Frequently Asked Questions Q. What if I don't subscribe to telephone service from my...
Page 37 - The modem does not register a cable connection.
36 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A Troubleshooting Common Troubleshooting Suggestions The modem does not register a cable connection. • The modem works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your cable modem will not fun...
Page 38 - Notices; Trademarks
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 37 Notices Trademarks Scientific-Atlanta and the Scientific-Atlanta ARCs logo are registered trademarks of Scientific-Atlanta, Inc. WebSTAR and “Bringing the Interactive Experience Home” are trademarks of Scientific-Atlanta, Inc...
Page 39 - FCC Compliance; United States FCC Compliance; Increase the separation between the equipment and receiver; FCC Declaration of Conformity; WebSTAR Cable Modem; Canada EMI Regulation
38 WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 4001231 Rev A FCC Compliance United States FCC Compliance This equipment has been tested and found to comply with the applicable limits of Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful int...
Page 40 - If You Need Technical Assistance
4001231 Rev A WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide 39 For Information If You Need Technical Assistance If you need technical assistance, contact your cable service provider. © 2002 Scientific-Atlanta, Inc. All rights reserved.
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