RCA 25450 - Manuals

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Important Installation Information Safety Precautions • Never install telephone wiring during a lightning storm.• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.• Never touch non-insulated telephone wires or terminals, unless the telephone l...

Connections and Setup Telephone Jack Requirements To use this phone, the user will need either two RJ14 (two line) or four RJ11 (one line) modular jacks in order to supply this unit with 4 phone lines. The modular jacks which may look like the one shown here. If you don’t have a modular jack, call y...

Connections and Setup Parts Checklist (Base Unit) Make sure your package includes the following items: Base Battery Compartment Cover Handset Cord Handset Battery Pack Line Cords (4) Charger/AC Adapter 11

Connections and Setup Phone Installation (Base Unit) Base Unit Location Place your phone on a level surface, such as a tabletop or desk, near an electrical outlet and telephone wall jack. For the best performance, place the base unit at least 3 feet away from other electronic devices such as a compu...

Connections and Setup Installing the AC Adaptor Plug the transformer end of the Base Unit AC adaptor (7.5VDC) into a standard AC electrical power outlet, plug the other end into the “Power 7.5VDC ” jack on the back of the Base Unit. Connecting the Telephone Line Cords Two 2-line Wall Jacks (Type RJ-...

Cordless Handset Installation Installing the Charging Cradle and AC Adaptor Plug the transformer end of the AC Adaptor into a standard AC electric power out- let, plug the other end into the “Power 5.5VDC In” jack on the back of the Charging Cradle. Installing the Cordless Handset Battery 1. Locate ...

Connections and Setup Installing the Charging Cradle Wall Mount Choose a mounting location at least 10-1/2” clearance above the top screw hole.1. Cut out the Charging Cradle Wall Mount Template. See page 121. 2. Hold the template against the wall and mark the mounting screw positions.3. Drill holes ...

Base Unit Features LCD Display The Display shows several functions and menu items of the phone system. The first line of the display can show the Auto Attendant and Voice mail ON/OFF indicators and backup battery status, or Caller ID, date and time, or messages.The second and third lines can show Ca...

Features Redial Button Allows you to dial the last ten (10) numbers called. You can use the Navigation But- ton up/down arrows to scroll through the last 10 numbers dialed. Line Buttons (4) Four line buttons are available. Dual-colored lights in each Line button indicate: • Line is idle (light off)•...

Features Speaker Button Allows you to talk to a caller hands free using the Speakerphone. The Speakerphone remains in use unless you pick up the Handset or press the Headset button. Headset Button Allows you to talk to a caller using a headset. The headset jack supports a standard 2.5 mm plug. The H...

Features Exit Button Returns to the Standby Mode on the Display. Any unsaved changes will be discarded. Memory Buttons There are 16 buttons on the right panel that can have dual functions. They can be used for one-touch paging to a Cordless Handset, or as Speed Dial buttons for external phone number...

Features Voice Mail Button Call Transferring Allows you to move a call from one extension to another. Hold Message Accessed through the Menu soft button, the Hold Message function allows the user to record, play, or delete a message for callers placed on hold. Conference Calling The conference call ...

Features Call Waiting Contact your local phone company to subscribe to this feature. This feature allows you to see on the Display who is calling when you hear a call waiting confirmation tone. NOTE: The call waiting tone is audible only to the extension that is on the line. No other extension will ...

Features End/Power Button Press to end a call. Press for 3 seconds to turn the handset power ON or OFF. Talk Button Press to place a phone call, answer an incoming phone call, or make an intercom call through the receiver or headset. The receiver or headset remains in use unless the Speaker button i...

Features Voice Mail Button Allows you to access the Voice Mail system to play new or old messages or to change your voice mail options. Voice Mail Indicator Light Flashes when there are unheard voice mail messages. Intercom Button Press to place an intercom call to an extension (Cordless Handset ID ...

Caller ID Contact your local phone company to subscribe to this feature. The phone system receives and displays Caller ID information transmitted by your local phone company. This information may include the phone number, date and time. The unit can store up to 50 calls. Call Waiting Contact your lo...

Using Your RCA 25450 Phone System Your RCA 25450 Phone System comes ready to use. This section details the basic operation of the Base Unit and Cordless Handset, including instructions on making, receiving and ending a call, call waiting, switching between audio modes, putting a call on hold, muting...

Manual Line Selection Dial (Base Unit) The manual line-selection function allows you to choose a phone line to make a call.1. Press a Line button (1-4). NOTE: To cancel at any time, press the Speaker button or return the Handset to the Cradle. 2. If the phone line selected is not connected or is in ...

NOTE: You can toggle between the Headset, Speakerphone and Handset/Receiver by pressing the corresponding buttons or lifting the Handset/Receiver. 4. If the dialing prefix function is enabled via phone setting menu, the dialing prefix will be inserted before the phone number entered. 5. Before the a...

To Save a Number from the Redial Log to Directory (Base Unit) 1. Press the Redial button.2. Press 5 or 6 on the Navigation button to scroll to the number to be saved. 3. Press soft button. 4. Enter a name, and then save the number. Please refer to Directory section for detailed operation. Making a C...

8. If the connection is re-established, it will enter talk mode. Otherwise, the display will show “Connection lost” for 5 seconds and go back to standby screen. Pre-Dialing (Cordless Handset) The Pre-Dialing function allows you to enter the number before accessing a phone line.1. To pre-dial a numbe...

4. Before the auto or manual line-selection dial is made, an incoming call takes priority and will cancel the redial. To Delete a Number from the Redial Log (Cordless Handset) 1. Press the soft button. 2. Press 5 or 6 on the Navigation button to scroll to the number to be deleted. 3. Press soft butt...

Receiving a Call (Cordless Handset) 1. The Cordless Handset will ring and/or vibrate when a call is received. The display will show “Incoming call from line (1-4)” , then Caller ID information if available. “Private” or “Unknown” may show on the display if the caller’s information has been blocked b...

Ending a Call (Cordless Handset) To end a receiver call, a headset call or a speakerphone call, press the End button or place the Cordless Handset in charging cradle. Switching Between Audio Modes During a call, you can switch among the following audio modes: handset call (Base Unit only), receiver ...

When a call is on hold, the extension that put the call on hold will remind the user with 3 short beeps every 30 seconds. The caller will hear a pre-recorded hold mes- sage every 15 seconds (Please refer to “Hold Message” for details).A call on hold can only be taken off hold by the extension that o...

Base Unit 1. To mute the call, press the Mute button. Mute is effective only for the current call. 2. To unmute the call, press the Mute button again. Cordless Handset 1. To mute the call, press the soft button. Mute is effective only for the current call. 2. To unmute the call, press the soft butto...

5. Press the soft button. 6. Press 5 or 6 on the Navigation button to locate the “Enable” option. 7. Press the soft button. 8. Enter or edit a phone number using the keypad (0–9, *, #). Use the soft button to erase the last digit entered. 9. Press the soft button. A confirmation tone will sound. The...

Base Unit 1. To make an announced call transfer, press the soft button. NOTE: To cancel call transfer at any time, press the soft button. 2. Enter a valid two-digit extension, or extension group using the keypad (0–9, *, #), or press a Memory (1 – 16) button for one-touch paging. It will page the se...

Unannounced Call Transfer Unannounced call transfer allows the user to transfer the call without talking to the person who will receive the transfer. If an unannounced call transfer is not answered, the call will be handled by Auto Attendant if it is turned on. The call will go to Voice Mail if Voic...

Intercom Calls Intercom calls allow extensions to communicate with each other internally. They can be made to a single extension, group, or the Base Unit can page all extensions.There are two types of intercom calls between Cordless Handsets: one is normal intercom which can be made without the pres...

Cordless Handset 1. Press the Intercom button followed by a two-digit Cordless Handset ID (01-16) or an Extension Group ID (91–94); 2. If it is a Base Unit assisted intercom call and system resources are busy, the dis- play will show “System busy”. Otherwise, the handset receiver or headset will be ...

2. Press the soft button to turn off the ringer or vibrator if you wish to ignore the call. NOTE: The function is valid only for the current call. 3. Press the Talk or Speaker button to answer the intercom call shown in the display. End an Intercom Call Base Unit To end a handset call, put the hands...

Base Unit (Making an Outbound Intercom Call) During an incoming or intercom call ring, the user can ignore the call and make an outbound intercom call.1. Press the soft button. 2. Press 5 or 6 on the Navigation button until “Intercom” appears on the display. 3. Press the soft button. The display wil...

Cordless Handset (Making an Outbound Intercom Call) During an incoming or intercom call ring, the user can ignore the call and make an outbound intercom call.1. Press the soft button. 2. Press 5 or 6 on the Navigation button until “Intercom” appears on the display. 3. Press the soft button. The disp...

Voice Mail (VM) The Base Unit and every Cordless Handset connected to the system has its own voice mailbox. Each Cordless Handset has a mailbox number that is the same as it’s ID/ex- tension number. The Base Unit has the mailbox number “00”. The system can hold up to 100 minutes of messages with eac...

11. Press the soft button. 12. The system will return to the Configure VM option screen. Reset Extension Password (Base Unit) This feature allows the user to reset any extension password to it’s default “0000” password using the Base Unit. This feature is useful if an extension password has become u...

Clear all VM box messages (Base Unit) 1. Press the Voice Mail button. 2. To clear all messages from voice mailbox, press 5 or 6 on the Navigation but- ton to scroll through the options until “Clear VM box” appears on the display. 3. Press the soft button. 4. Enter admin password using keypad.5. The ...

5. Enter the two-digit VM box number followed by your four-digit extension pass- word when prompted. If voice mail is in use, the display will show “System busy” and return to the voice mail menu after 5 seconds. 6. If the password is correct, the display will show the voice mailbox number, num- ber...

Voice Mail Box Management Options (Cordless Handset) VM box management allows the user to manage their extension password and cus- tomize their mailbox greeting. Change Extension Password (Cordless Handset) 1. Press the Voice Mail button. 2. Enter your two-digit handset ID followed by your four-digi...

4. Press the soft button. 5. To play recorded mailbox greeting, press 5 or 6 on the Navigation button to scroll through the options until “Play greeting” appears on the display. 6. Press the soft button. 7. The handset will play the greeting. To stop playing the greeting, press the soft button. 8. T...

3. Press 5 or 6 on the Navigation button to scroll through the options until “VM box option” appears on the display. 4. Press the soft button. 5. To delete mailbox greeting, press 5 or 6 on the Navigation button to scroll through the options until “Delete greeting” appears on the display. 6. Press t...

5. After choosing to change the mailbox options (option three) the voice prompt will say, “Press two to listen to your personal greeting, press three to record a new personal greeting, press four to delete your personal greeting, or press the pound key to return to the previous menu.” Press “2” to p...

the display will show “Invalid password” and return to the voice mail menu after 5 seconds. 7. “Play new” appears near the bottom on the display. If there are new messages, press the soft button. 8. The first new message will play. To replay the message once from the beginning, press 3 on the Naviga...

21. Press 5 or 6 on the Navigation button to scroll through the options until “Transfer” appears on the display. 22. Press the soft button. 23. Enter the two-digit extension at the display prompt or press the soft button to return to the new message option screen. 24. If the extension number is vali...

8. Press the soft button. 9. The first old message will play. To replay the message from the beginning, press 3 on the Navigation button. 10. Press 4 on the Navigation button to move to the next old message. If there are no more old messages, the display will stay on the last old message until it ti...

23. Enter the two-digit extension at the display prompt or press the soft button to return to the old message option screen. 24. If the extension number is valid, the message will be transferred and the display will return to the old message option screen. 25. After moving through all the messages, ...

8. The first new message will play. Press 4 on the Navigation button to move to the next new message. If there are no more new messages, the display will remain on the last new message until it times out and returns to Standby Mode. 9. To replay the message from the beginning, press 3 on the Navigat...

25. After moving through all messages, the display will show “00 new” (messages). Played, deleted, or transferred messages will not display. Press the soft button to return to the “Play new” display. Play Old Messages (Cordless Handset) 1. Press the Voice Mail button. The display will show “Connecti...

12. Press the soft button to delete the message. NOTE: Messages will be stored until deleted. 13. To view the caller ID information , press the soft button 14. Press 5 or 6 on the Navigation button to scroll through the options until “View CID” appears on the display. 15. Press the soft button. 16. ...

If the extension is valid, the voice prompt will say “Message transferred” The message will be transferred to the extension and then return to the message menu. If the extension is invalid, the prompt will say “The extension you’ve entered is invalid,” and then will repeat the choices again. 11. Aft...

NOTE: To erase a letter on the display, press 3 or 4 on the Navigation button to move the cursor to the immediate right of the letter then press the soft button. 5. To save the name, press the soft button. 6. Enter the number when prompted by the display using the keypad.7. To save the number, press...

NOTE: To enter a letter using the keypad, press the corresponding keypad number one or more times according to the order of the character on the button. 3. To edit an entry, press the soft button . 4. Press 5 or 6 on the Navigation button to scroll through the options until “Edit” appears on the dis...

7. Press the soft button to return to the directory option screen. Clear All 1. To enter the directory, press 3 on the Navigation button. 2. To clear the entire directory, press the soft button while viewing the directory. 3. Press 5 or 6 on the Navigation button to locate the “Clear all” option, an...

2. If the caller enters a valid extension, the call will ring the extension. If the call is not answered after 30 seconds, the auto attendant prompts the caller with a custom out-going message, or “The extension you’ve entered is busy or not available, please try another extension, or to leave a mes...

6. Press the soft button. 7. The display will show “Line (1–4) AA is off” if auto attendant has been turned off on the phone line. If auto attendant is on, the display will show “Line (1–4) AA is on”. Record Outgoing Message (OGM) The Record Outgoing Message (OGM) allows you record up to 5 greeting ...

6. Press the soft button. 7. Select a phone line (1-4) by pressing 5 or 6 on the Navigation button 8. Press the soft button. 9. Press 5 or 6 on the Navigation button and select “OGM 1-5” or the default OGM. 10. Press the soft button. The selected OGM will play. 11. The display will show “Save select...

4. Press 5 or 6 on the Navigation button to scroll through the options until “Hold message” appears on the display. 5. Press the soft button. 6. Press 5 or 6 on the Navigation button to scroll through the options until “Record message” appears on the display. 7. Press the soft button. 8. After a lon...

7. Press the soft button. 8. While the message is playing, the display will show “Playing hold message...” 9. Press the soft button when finished listening to the message. Delete a Hold Message The hold message can be deleted using the delete message function.1. Press the soft button. 2. Press 5 or ...

2. Press a Speed Dial (Memory) button. Saving Phone Numbers to Speed Dial (Memory) buttons 1. On the Navigation button, press 3 (DIR) to access the Directory, or 4 (CID ) to access the Caller ID log to locate a displayed telephone phone number to save. 2. Press 5 or 6 on the Navigation button to scr...

3. Enter the two-digit Cordless Handset ID or press one of the 16 one-touch Memory buttons to page a Cordless Handset. 4. After the Cordless Handset answers, press the soft button. 5. The display will show “Select line to conference” and list all lines on hold. Press 5 or 6 on the Navigation button ...

Add Phone Line From Base Unit 1. Press the Hold button to place the current call on hold. 2. To add a phone line, lift the handset, press the Speaker button, or select an available Line (1-4) button and enter a phone number, or press 3 or 4 on the Navigation button to dial from Directory or Call Log...

7. Press the soft button to start three-way conference. NOTE: Any one of the two non-initiating parties can drop out of the three-way conference, leaving the remaining two parties still in conversation. Second Incoming Call If a second call is received while a call is in progress, a long beep will s...

Using Cordless handset for Second Incoming Call 1. Press the soft button. 2. “Hold” appears on the Display. 3. Press the soft button. 4. Or, to end the current call, press the End button. 5. To accept the second call, press the Talk button. Extension Group Setting (Cordless Handset) The Extension Gr...

6. The display will show a list of group(s) to which the Cordless Handset subscribes. The default list is empty. 7. Press the soft button to enter the submenu with “Subscribe” and “Unsubscribe” options. 8. To add a group, press 5 or 6 on the Navigation button and select “Subscribe” . 9. Press the so...

When viewing a call record, the number can be dialed, stored to the directory, added to speed dial (Base Unit), or deleted. View Call Log To view the call log, press 4 on the Navigation button to enter the Call Log. Press 5 or 6 on the Navigation button to scroll through the numbers and names when a...

Save displayed Caller ID Information into the Directory 1. To save displayed Caller ID information into the directory, press the soft button. 2. Press 5 or 6 on the Navigation button to move to the “Save” option. 3. Press the soft button. 4. The display switches to directory editing screen, where th...

Settings and Adjustment Menu System NOTE: You must exit the Menu System before you can make a call. Many of the RCA 25450 Phone System functions (including sound, phone settings, registration, system settings and line dedicate) can be customized to meet individual user requirements. To allow for a q...

Base Unit Setup Flash Time Flash time is the amount of time the phone needs to switch between lines. The flash time function allows the user to adjust the length of time (100 ms–1000 ms select- able, with 600 ms as the default). The flash time requirements may vary by country and service provider.1....

5. Press the soft button. 6. Enter the old four-digit password when prompted. To return to the system set- ting menu, press the soft button. NOTE: The default password is “7221” . Use this password when resetting the voice mail passwords or erasing all voice mail. If the administrator password has b...

4. Press 5 or 6 on the Navigation button to scroll through the options “Line (1–4)” to choose a line to dedicate. 5. Press the soft button. Press the soft button to return to the previous menu. If auto attendant has not been disabled the display will show “Line can only be dedicated to an extension ...

Receiver, Speakerphone, or Headset Voice Volume (Base Unit) Adjust the voice volume of the person you are listening to on the line by pressing 5 or 6 on the Navigation button. There are 6 levels of volume. The selected vol- ume will remain in effect for future phone calls until changed.1. To increas...

6. To increase the ring volume, press 5 on the Navigation button. 7. To decrease the ring volume, press 6 on the Navigation button. 8. The display will show the volume level ( “High, Medium (Default), Low, Off” ) and the phone will play the ring tone at each volume level as the options are scrolled ...

1. Press the soft button. 2. “Sound” appears on the display. 3. Press the soft button. 4. Press 5 or 6 on the Navigation button to scroll through the options until “Key volume” appears on the display. 5. Press the soft button. 6. To increase the button volume, press 5 on the Navigation button. 7. To...

7. The display will show the key tone (1–4) and the phone will play the key tone as the options are scrolled through. 8. To accept the key tone setting shown on the display, press the soft button. Cordless Handset Setup Register Cordless Handset (Base Unit and Cordless Handset) Cordless handsets mus...

7. On the Cordless Handset, press the soft button. 8. Press 5 or 6 on the Navigation button to scroll through the options until “Registration” appears on the display. 9. Press the soft button. 10. “Register HS” appears on the display. 11. Press the soft button. 12. The Cordless Handset will link to ...

7. On the Cordless Handset , press the soft button. 8. Press 5 or 6 on the Navigation button to scroll through the options until “Registration” appears on the display. 9. Press the soft button. 10. Press 5 or 6 on the Navigation button to scroll through the options until “Deregister HS” appears on t...

8. Press the soft button. 9. If a valid ID was entered, a confirmation tone will sound and the ID will be avail- able for reuse. 10. If an invalid ID was entered, the display will show “Invalid ID” and return to the “Registration” submenu. Next Cordless Handset ID (Base Unit) The Next HS ID function...

10. The ID entered in step 6 will be assigned to the next Cordless Handset requesting registration. Sound (Cordless Handset) The phone’s volumes and tones can be adjusted to the user’s preferences including: Cordless Handset Receiver, Speakerphone, and Headset volumes. Receiver, Speakerphone, or Hea...

5. Press the soft button. 6. To change the key tone, press 5 or 6 on the Navigation button. 7. The display will show the key tone (1–4) and the phone will play the key tone as the options are scrolled through. 8. To accept the key tone setting, press the soft button. Phone Settings Dialing Prefix Wh...

9. Press the soft button. Turn Off Dialing Prefix 1. Press the soft button. 2. Press 5 or 6 on the Navigation button to scroll through the options until “Phone setting” appears on the display. 3. Press the soft button. 4. “Dialing prefix” appears on Navigation display. 5. Press the soft button. 6. T...

6. “Local” appears on the display. 7. Press the soft button. 8. Enter the local area code using the keypad. 9. Press the soft button. Edit Regional Area Code (RAC) Setting Regional Area Codes helps the system determine the number format to display when a Caller ID record is received. Caller ID recor...

10. The regional area code can be entered or edited using the keypad. Press the soft button to save the regional area codes. 11. To delete, press the soft button. Contrast (Base Unit) The contrast of the display can be modified using the Contrast function. There are 5 contrast levels available.1. Pr...

7. Press 5 or 6 on the Navigation button to scroll through the options until “Off” appears on the display. 8. Press the soft button to turn off the ringer. The ringer will remain off until it is turned on again from the menu. 9. For temporary silencing the ringer when an incoming call arrives, press...

Settings and Adjustment Manual Line Selection Setting 1. Press the soft button on the Cordless Handset. 2. Press 5 or 6 on the Navigation button to scroll through the options until “Phone setting” appears on the display. 3. Press the soft button. 4. Press 5 or 6 on the Navigation button to scroll th...

Settings and Adjustment Reset System (Base Unit) The system can be reset to factory defaults using a pointed object to press the reset button inside the Reset hole on the back of the Base Unit. The following settings/parameters will be changed after a reset: • System Security ID—a new one will be ra...

Settings and Adjustment Headset jack Headset and Belt Clip Operation Connecting an Optional Headset to the Cordless Handset 1. Connect the headset (optional) to the HEADSET jack as shown. The handset receiver and microphone are disabled when the headset is connected. 2. Adjust the headset to rest co...

Settings and Adjustment Replacing the Batteries Cordless Handset Battery 1. Make sure the telephone is OFF (not in Talk mode) before you replace the battery. 2. Remove the back cover.3. Disconnect the cord attached to the battery pack from the jack inside the battery compartment and remove the batte...

Base Unit Battery NOTE: Only use the same type of Nickel Metal Hydride (Ni-MH ) battery that was originally supplied . 1. Make sure the telephone is OFF before you replace battery. 2. Remove the battery compartment cover.3. Disconnect the cord attached to the battery pack from the jack inside the ba...

Other Information Other Information Display Messages The following indicators show the status of a message or of the unit. BLOCKED CALL The person is calling from a number that has been blocked from transmission. BLOCKED NAME The person’s name is blocked from transmission. Delete Record? Prompt aski...

PAGING Someone has pressed the page button on the base. TALK 00:00 VOL1 Indicates the handset earpiece is active. UNKNOWN NAME/ The incoming call is from an area not serviced by Caller ID or CALLER/NUMBER the information was not sent. Sound Signals Signal Meaning Single short beep Successful key ent...

Troubleshooting Tips Troubleshooting Tips Caller ID No display • Make sure the battery is properly charged for 12 hours.• Make sure the battery is properly installed and connected.• Replace the battery. Make sure the unit is connected to a non-switched electrical outlet. • Disconnect the unit from t...

Troubleshooting Tips • Make sure the battery is properly charged for 12 hours.• Make sure the battery pack is installed correctly.• Did the handset beep when you pressed the Talk button? Did the display indica- tor turn on? The battery may need to be charged. Handset does not ring• Make sure the rin...

Interference Information This device complies with Part 15 of the FCC Rules. Operation is subject to the fol- lowing two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operatio...

Service Information If trouble is experienced with this equipment, for repair or warranty information, please contact customer service at 1-800-511-3180 . If the equipment is caus- ing harm to the telephone network, the telephone company may request that you disconnect the equipment until the proble...

Limited Warranty What your warranty covers: • Defects in materials or workmanship. For how long after your purchase: • Two years from date of purchase. (The warranty period for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.) What...

• Acts of nature, such as but not limited to lightning damage. Product Registration: • Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be necessary. The return of the card is not required for warranty coverage. Limita...

Wall Mount Template for Cordless Handset Wall Mounting Bracket Template for Cordless Handset 1-3/4" T O P Outline of W all Mount Assembly Mounting T e mplate 11

DESCRIPTION MODEL NO. AC power adaptor (for Base Unit) 5-2698 AC power adaptor (for Cordless Handset) 5-2697 Belt clip (for Cordless Handset) 5-2696 Replacement battery (NiMH for Base Unit) 5-2670 Replacement battery (NiMH for Cordless Handset) 5-2699 AC Power Adaptor (Base Unit) 5-2698 To place ord...