Raritan DKSX440 - Manuals

T ABLE OF C ONTENTS iii A PPENDIX F: T ROUBLESHOOTING ..................................................................73 P ROBLEMS AND S UGGESTED S OLUTIONS ................................................................................................. 73 E VENT L OG F ILE AND O N -S CREEN E RRO...

Important Information Login • The default Dominion KSX login user name is <admin>, with the password <raritan>. This user has administrative privileges. • Passwords are case sensitive and must be entered in the exact case combination in which they were created. • The default password <...

C HAPTER 1: I NTRODUCTION 1 Chapter 1: Introduction Dominion KSX Overview Congratulations on your purchase of Dominion KSX, the complete solution for remote office administration. Dominion KSX is the first hardware based, integrated solution to provide remote KVM access, serial device management and...

2 D OMINION KSX U SER M ANUAL Product Photos Dominion KSX Stacked View Dominion KSX Rear View

C HAPTER 1: I NTRODUCTION 3 Product Features Access • Remote access via the Internet, LAN/WAN, or dial-up modem • Single integrated solution for remote serial console and KVM console access • Web browser accessible • Integrated, graphical remote power control interface • Integrated modem allows remo...

4 D OMINION KSX U SER M ANUAL Terminology This manual makes use of the following terms to indicate components of a typical Dominion KSX configuration. While reading the manual, please refer to the diagram below for clarification when necessary. Target KVM Servers Servers with graphical video cards a...

C HAPTER 1: I NTRODUCTION 5 Package Contents Dominion KSX ships as a fully configured stand-alone product in a standard 1U 19” rackmount chassis, along with the following contents: (1) Dominion KSX unit (1) Dominion KSX Quick Installation and Setup Guide (1) Raritan User Manual CD-ROM (1) Raritan Re...

C HAPTER 2: I NSTALLATION 7 Chapter 2: Installation Configuring Target KVM Servers Before installing Dominion KSX, you must first configure any target KVM servers that you wish to access via Dominion KSX in order to ensure optimum performance, as outlined below. Note that the following configuration...

8 D OMINION KSX U SER M ANUAL Windows 2000 / ME Settings On target servers running Microsoft Windows 2000 / ME, set the mouse pointer acceleration to “none” and the mouse motion speed exactly to the middle speed setting. These parameters are found in Control Panel → Mouse . Disable transition effect...

C HAPTER 2: I NSTALLATION 9 This can be performed from the graphical user interface (as shown below), or with the command line “xset mouse a t” where “a” is the acceleration and “t” is the threshold. Apple Macintosh Settings For target servers running an Apple Macintosh operating system, while no sp...

10 D OMINION KSX U SER M ANUAL Physical Connections Back Panel of Dominion KSX AC Power Line Attach the included AC power cord to Dominion KSX and into an AC Power Outlet. Network Port Connect a standard Ethernet cable from the network port to an Ethernet switch, hub, or router. Power Control Port (...

C HAPTER 2: I NSTALLATION 11 Local Admin Console Attach a PS/2 keyboard and multisync monitor to the indicated ports (see diagram above) in the back of Dominion KSX. The local Admin Console is very useful during initial setup, and may be removed thereafter. Telephone Line Port (optional) Dominion KS...

12 D OMINION KSX U SER M ANUAL KVM Input Ports To connect servers with graphical video cards, such as those running Microsoft Windows or Linux, attach the DB25 end of a Raritan KVM Console Cable (p/n CCPTxxx) to a KVM port found on the back panel of Dominion KSX. Connect the other end of the cable t...

C HAPTER 2: I NSTALLATION 13 Initial Configuration The steps below allow you to quickly set up Dominion KSX for the first time using the Dominion KSX Setup Wizard . The Dominion KSX Setup Wizard appears only when accessing the Administrative Menus on an unconfigured Dominion KSX, and guides you thro...

14 D OMINION KSX U SER M ANUAL 5. All entered key codes will be saved and the Network Configuration Screen will appear. 6. Use the < Tab >, < ↑ > or < ↓ > keys to select each line on the Network Configuration screen and the < space bar >, or the < ← > or < → > key...

C HAPTER 2: I NSTALLATION 15 7. Press < Ctrl+S > to save entries. The Main Menu will appear. 8. On the Main Menu, select [R] Restart or shutdown the Dominion KSX , and press the < Enter > key. 9. When prompted, press the letter < R > on your keyboard to restart Dominion KSX. 10. Do...

16 D OMINION KSX U SER M ANUAL Connect to Dominion KSX Remotely Having completed the physical installation of Dominion KSX, you are now ready to establish an initial network connection. Below are basic instructions for doing so. Please see Chapter 3: Raritan Remote Client for detailed instructions, ...

C HAPTER 2: I NSTALLATION 17 Establish a Connection Immediately upon double-clicking on the entry corresponding to your Dominion KSX unit, found on the left-hand side of Raritan Remote Client (RRC), Dominion KSX will request your user credentials. (See your Dominion KSX User Manual for user account ...

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 19 Chapter 3: Raritan Remote Client Invoking Raritan Remote Client (RRC) via Web Browser Dominion KSX features Web Browser access, providing a connection from any Windows-based Remote PC running Microsoft Internet Explorer 4.0+, Mozilla 1.1+, and Netscape 7...

20 D OMINION KSX U SER M ANUAL 3. Depending on your browser security configuration, you may see any or all of the following dialog boxes, confirming your intentions to access and launch an externally-provided program. Click on the [ Yes ] button to advance through any of these prompts. Note : Micros...

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 21 Optional: Installing Raritan Remote Client Software Note: This step is optional. Dominion KSX can be accessed from a Remote PC either by installing Raritan Remote Client software, or by launching Raritan Remote Client via web browser (see previous sectio...

22 D OMINION KSX U SER M ANUAL RRC Navigator The RRC Navigator provides a single view to every known Raritan device, allowing convenient access to multiple Raritan networked appliances. The RRC Navigator displays: (a) All Raritan devices for which a connection profile exists, and (b) All Raritan dev...

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 23 • Ports displayed with a green icon indicate that you are connected to that port. • Bold type indicates which port is currently displayed (active) in the remote desktop area of the client. For each port entry, RRC navigator displays the following icons: ...

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 25 Compression Tab Settings in the Compression Tab are adjustable via the RRC client, and therefore are not necessary for pre-configuration in the Connection Profile. Should you wish to pre-configure these settings, however, refer to the section in this cha...

26 D OMINION KSX U SER M ANUAL RRC Toolbar and Shortcuts Raritan Remote Client Toolbar The RRC Toolbar provides convenient, one-click access to the most commonly used features and parameters of Raritan Remote Client: B UTTON B UTTON N AME H OTKEY F UNCTION New Profile <Ctrl+Alt+C> Creates a ne...

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 27 RRC Status Bar The Status Bar at the bottom of the Raritan Remote Client window conveys information about the status of your remote connection session to Dominion KSX. Video Sensing Status / Path Indicator Indicates the occurrence of video sensing, durin...

28 D OMINION KSX U SER M ANUAL Remote Desktop: KVM Console Control After using the RRC Navigator to establish a connection with a Dominion KSX unit (see the previous section: Establishing a Connection ), the Navigator entry corresponding to the Dominion KSX unit will expand to show all ports on the ...

30 D OMINION KSX U SER M ANUAL Single Mouse Mode / Dual Mouse Mode When remotely viewing a Target KVM Server that uses a pointing device, by default you will see two mouse pointers within the Remote Desktop area of the Raritan Remote Client window. The Raritan Remote Client mouse pointer, generated ...

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 31 Keyboard Macros RRC allows users to create custom keyboard macros in order to send given key sequences to the Target KVM Server connected to Dominion KSX. This feature allows customers to send keystrokes to remote servers that may be otherwise unintentio...

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 33 5. After clicking the [ OK ] button, the Keyboard Macros dialog box will appear, listing your new keyboard macro. 6. Click on the [ Close ] button to complete the keyboard macro editing procedure. Running a Keyboard Macro Once a macro is created, it can ...

34 D OMINION KSX U SER M ANUAL Connection and Video Properties Dominion KSX's dynamic video compression algorithms maintain KVM console usability under varying bandwidth constraints. Unlike competitive solutions, Dominion KSX optimizes its KVM output for not only LAN utilization, but also via the WA...

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 35 Internet Flow Control Many public WAN links are by their very nature unpredictable. Packets sent over the public Internet do not necessarily arrive at their destination in the order they were sent. When using Dominion KSX over an unpredictable public WAN...

36 D OMINION KSX U SER M ANUAL Analog-to-Digital Settings The following parameters are best left to Dominion KSX to automatically detect (on the RRC Menu Bar, select Video > Auto-sense Video Settings ), but a brief description of each is included here. • PLL Settings : If the video image looks ex...

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 37 Remote Desktop: Serial Control In addition to remote KVM console access, Dominion KSX also offers users the convenience of accessing your remote serial devices with the same solution. Any serial console supporting VT100 emulation may be connected to the ...

38 D OMINION KSX U SER M ANUAL Upon connecting remotely to the selected serial console port, your keystrokes will be transmitted directly to that serial console port. Changing Serial Settings You may change the serial terminal settings such as baud rate, parity, and stop bits used by Dominion KSX to...

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 39 Serial Console Logging Raw console data from the target device can be logged to a file in your computer. Start Logging 1. In the top menu bar of Raritan Remote Console, click on Serial . 2. Select Start Logging from the drop-down menu. 3. Choose an exist...

40 D OMINION KSX U SER M ANUAL Remote Desktop: Power Control In addition to remote KVM and serial console access, Dominion KSX also offers users the option of graphical, hard power control. To take advantage of this capability, you should obtain and connect a Raritan remote power control unit to the...

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 43 Remote Dominion KSX Device Administration When logged into a Dominion KSX unit as a user with administrative privileges, Dominion KSX allows you to perform many powerful device administration tasks remotely. Configuration Menus An Administrative user can...

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 45 Chapter 4: Administrative Functions Accessing the Administrative Functions Administrative functions may be accessed via the local admin console (see Chapter 2: Installation, Physical Connections ), or via remote administration (see Chapter 3: Raritan Remote ...

46 D OMINION KSX U SER M ANUAL Remote Admin Console An alternative way to access Dominion KSX’s administrative functions is to do so remotely, using the Raritan Remote Client. Any administrative user logged on to Dominion KSX can perform administrative functions remotely to make changes to the syste...

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 47 Network Configuration After making changes to the Network Configuration, press < Ctrl+S > to save. You must reboot when all changes are complete in order to apply them. • Name: Designate a unique name for this Dominion KSX unit, for example, “Miami Sal...

48 D OMINION KSX U SER M ANUAL Path Configuration On the Main Menu, select Configuration → Path Configuration to name each KVM Input and Serial Input port. Ports will be displayed alphabetically. The unit must be restarted in order for these configurations to take effect. Security Configuration • En...

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 49 − SSL authentication, SSL data encryption: This mode secures user names and passwords, and provides high-level security for KVM data. 128-bit Secure Sockets Layer (SSL) protocol provides a private communications channel between Dominion KSX and the Remote PC...

50 D OMINION KSX U SER M ANUAL Note: Once Restrict remote IP address has been enabled, an entry must be made in at least one of the IP Mask fields, since 0.0.0.0 is an invalid IP address. • Private key : Enter a private key password. This private key acts as a second level of password protection. On...

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 51 RADIUS Configuration The Radius Configuration screen is used to set up Dominion KSX for use with a RADIUS protocol server. RADIUS protocol is an Internet standard that provides user authentication, authorization, and accounting services for remote access dev...

52 D OMINION KSX U SER M ANUAL • Default RADIUS Permissions : With RADIUS Authentication operational, “Default RADIUS Permissions” defines the basic initial permissions or privileges for all RADIUS user name and password profiles. Note: These initial RADIUS permissions can be changed for each indivi...

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 53 − CHAP: Challenge Authentication Protocol (CHAP) will be used to encrypt and authenticate the user’s password. • Server Secret : The RADIUS server and Dominion KSX, as a RADIUS client, share a common secret used to encrypt the RADIUS protocol data. Enter the...

54 D OMINION KSX U SER M ANUAL Time and Date Current Date and Time on the Dominion KSX unit are listed on this screen. Once saved, Time and Date changes will not take effect until Dominion KSX is restarted. • New Date / New Time: To manually input changes to current date and time values. • Adjust fo...

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 55 Administer User Accounts The Add, Change, or Delete User Accounts screen lists all existing user accounts for Dominion KSX and shows if each user is currently logged in to Dominion KSX from a Remote PC. Administrators who log on to the Dominion KSX Admin Con...

56 D OMINION KSX U SER M ANUAL Note: Passwords are case sensitive. For user login, passwords must be entered by the user in the exact case combination in which they were created here. User names and passwords entered in this Dominion KSX user profile database each have a 24-character limit. RADIUS u...

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 57 • Allow Modem Access: Determines whether this user will be able to access Dominion KSX via a Modem connection for access via and analog telephone line. − NO: The user will not have Modem connection capability. − YES (default): The user will have Modem connec...

58 D OMINION KSX U SER M ANUAL View Dominion KSX Status The Dominion KSX Event Log screen shows a log file containing information about Dominion KSX log in and connection activities. This Event Log stores Dominion KSX events, such as user login or logout, bad login attempts, Admin login, and logout ...

A PPENDIX A: S PECIFICATIONS 59 Appendix A: Specifications I TEM D IMENSIONS (W X D X H) W EIGHT P OWER KSX 440 1U full width, rack mountable: 17.33” (W) x 21.26” (D) x 1.75” (H) 440 mm (W) x 540 mm (D) x 44 mm (H) 24.2lbs. (11kg.) 110/220V auto-switching (50/60 Hz European) KSX 880 1U full width, r...

A PPENDIX B: S ERIAL P ORT P IN -O UT D IAGRAMS 61 Appendix B: Serial Port Pin-Out Diagrams In order to provide maximum port density and to enable simple UTP (Category 5) cabling, the serial parts found on Dominion KSX via compact RJ45 ports. However, no widely adopted industry-standard exists for s...

62 D OMINION KSX U SER M ANUAL SCSDB9F Nulling Serial Adapter Pin-Out RJ45 (F EMALE ) DB9 (F EMALE ) 1 8 2 1, 6 3 2 4 SHELL 5 5 6 3 7 4 8 7 SCSDB9M Nulling Serial Adapter Pin-Out RJ45 (F EMALE ) DB9 (M ALE ) 1 8 2 1, 6 3 2 4 SHELL 5 5 6 3 7 4 8 7

A PPENDIX B: S ERIAL P ORT P IN -O UT D IAGRAMS 63 Custom, Nulling RJ45 Cable Like Dominion KSX, many newer devices also provide serial ports in RJ45 form. However, as noted above, each implementation is proprietary: not all serial ports using RJ45 connectors are alike! Owners of hardware with RJ45 ...

A PPENDIX C: RADIUS S ERVER S ETTINGS 65 Appendix C: RADIUS Server Settings This appendix discusses the RADIUS server and how it interacts with Dominion KSX to accommodate Dominion KSX as a RADIUS client. For information on designating the Dominion KSX unit itself as a RADIUS client, see the Radius ...

66 D OMINION KSX U SER M ANUAL Controlling Dominion KSX User Permissions via RADIUS FILTER-ID Dominion KSX recognizes, and in some cases requires, optional “FILTER-ID” RADIUS attributes that are returned by the RADIUS server. These returned attributes communicate permissions for each user, which ove...

A PPENDIX C: RADIUS S ERVER S ETTINGS 67 RADIUS Attributes Generated by Dominion KSX Dominion KSX sends the following RADIUS attributes to the RADIUS server with each access request: A TTRIBUTE D ATA USER-NAME The user name entered at the login screen. USER-PASSWORD In PAP mode, the encrypted passwo...

68 D OMINION KSX U SER M ANUAL RADIUS Access Challenge A RADIUS server can require additional information from the user in addition to user name and password. The type of information will depend on the authentication method used by the RADIUS server. After Dominion KSX sends the initial ACCESS-REQUE...

A PPENDIX D: SNMP F EATURES 69 Appendix D: SNMP Features For convenient monitoring with standard network management systems such as HP OpenView or IBM Tivoli software solutions, Dominion KSX features an SNMP agent with standard MIB2 support. Dominion KSX responds to SNMP GET requests with standard M...

A PPENDIX E: F REQUENTLY A SKED Q UESTIONS 71 Appendix E: Frequently Asked Questions Q UESTION : A NSWER : Does Dominion KSX provide an integrated interface that allows you to view both the KVM paths and Serial devices that are connected? What about power control? Yes, the Dominion KSX graphical use...

A PPENDIX F: T ROUBLESHOOTING 73 Appendix F: Troubleshooting Problems and Suggested Solutions R EMOTE C ONNECTION P ROBLEMS S OLUTION I cannot connect to Dominion KSX via dial-up modem. Ensure that you have specified the modem device for your Remote PC in the Add Connection Window (Dial-up type conn...

A PPENDIX F: T ROUBLESHOOTING 77 Event Log File and On-Screen Error Codes Dominion KSX will display or log an error code in the Dominion KSX Event Log Screen in the event of a problem occurring. Error codes are eight-digit hexadecimal numbers, containing two parts: the first four denote error type; ...