Page 5 - Contents
C ONTENTS i Contents Chapter 1: Introduction .................................................................. 1 IP-Reach Overview ....................................................................................................................1 Access via Internet, LAN/WAN, or dial-up Modem.......
Page 7 - Important Information; Login
Important Information Login • The default IP-Reach login user name is <admin>, with the password <raritan>. This user has administrative privileges. • Passwords are case sensitive and must be entered in the exact case combination in which they were created. • The default password <rar...
Page 9 - Chapter 1: Introduction; Control servers from within the building or across a campus
C HAPTER 1: I NTRODUCTION 1 Chapter 1: Introduction IP-Reach Overview Congratulations on your purchase of IP-Reach, the industry-leading solution for multi-platform, high-performance, network-based, remote KVM console access. IP-Reach enables highly-secure, multi-user, bandwidth-efficient, and softw...
Page 10 - Product Photos; TR Series; Setup
2 IP-R EACH U SER M ANUAL Product Photos IP-Reach M Series IP-Reach TR Series Package Contents IP-Reach ships as a fully configured stand-alone product in a standard 2U 19” rackmount chassis, along with the following contents: TR Series M Series (1) IP-Reach unit (1) IP-Reach unit (1) IP-Reach TR Se...
Page 11 - Product Features; Access
C HAPTER 1: I NTRODUCTION 3 Product Features Access • Remote KVM access via the Internet, LAN/WAN, or dial-up modem • Up to four simultaneous user throughput to switch(es) or server(s) • Up to 16 simultaneous users (using PC-share mode) • Web browser accessible • Remote access to serial devices (VT1...
Page 12 - Terminology; Remote PC; optional
4 IP-R EACH U SER M ANUAL Terminology This manual makes use of the following terms to indicate components of a typical IP-Reach configuration. While reading the manual, please refer to the diagram below for clarification when necessary. Target Server(s) Servers to be accessed remotely via IP-Reach a...
Page 13 - Chapter 2: Installation; Configuring Target Servers; target servers; Server Video Resolution; Text Modes; Windows 2000 / ME Settings
C HAPTER 2: I NSTALLATION 5 Chapter 2: Installation Configuring Target Servers Before installing IP-Reach, first configure any target servers that you wish to access via IP-Reach, in order to ensure optimum performance, as outlined below. Note that the following configuration requirements apply only...
Page 14 - Linux Settings; Go to the Xfree86 Configuration file XF86Config; Sun Solaris Settings
6 IP-R EACH U SER M ANUAL Linux Settings On target servers running Linux graphical interfaces, set the mouse acceleration to exactly 1 and set threshold to exactly 1. As mentioned above, please ensure that each target server running Linux is using a resolution supported by IP-Reach at a standard VES...
Page 15 - Apple Macintosh Settings; Configuring Network Firewall Settings; Network Configuration; Configuring Paragon KVM Switches
C HAPTER 2: I NSTALLATION 7 Apple Macintosh Settings For target servers running an Apple Macintosh operating system, while using IP-Reach to access and control your target server, you must set the IP-Reach client (Raritan Remote Client) to “single cursor” mode. Dual cursor mode is not supported, and...
Page 16 - TR Series Physical Connections; Back Panel of IP-Reach TR Series; AC Power Line; KVM Input Ports
8 IP-R EACH U SER M ANUAL TR Series Physical Connections Back Panel of IP-Reach TR Series AC Power Line Attach the included AC power cord to IP-Reach and into an AC Power Outlet. Local Admin Console Attach a PS/2 keyboard and multisync monitor to the indicated ports (see diagram above) in the back o...
Page 19 - Initial Configuration; Network connections must be 10BASE-T or 100BASE-TX Ethernet
C HAPTER 2: I NSTALLATION 11 Initial Configuration During initial configuration, the IP-Reach Setup Wizard helps you quickly set up IP-Reach for the first time. The IP-Reach Setup Wizard appears only when accessing the Administrative Menus on an unconfigured IP-Reach, and guides you through initial ...
Page 20 - M Series Physical Connections, Dedicated Modem Port
12 IP-R EACH U SER M ANUAL - Line Speed & Duplex: Enter the visual efficiency for the monitor: Auto detect 10 Mbps/Full Duplex, 10 Mbps/Half Duplex, 100 Mbps/Full Duplex, or 100 Mbps/Half Duplex - Obtain IP address automatically (DHCP) : ♦ YES: Enables dynamic IP addressing for IP-Reach. Each ti...
Page 21 - Connect to IP-Reach Remotely; Chapter 3: Raritan Remote Client; for; ENTER; to load and launch the web access client.
C HAPTER 2: I NSTALLATION 13 Connect to IP-Reach Remotely Having completed the physical installation of IP-Reach, you are now ready to establish an initial network connection. Below are basic instructions for doing so. Please see Chapter 3: Raritan Remote Client for detailed instructions, being sure...
Page 22 - Establish a Connection; Note to CommandCenter Users
14 IP-R EACH U SER M ANUAL Establish a Connection Upon launching the Raritan Remote Client (RRC), IP-Reach will request your user credentials. Log on with the default username and password (<admin> and <raritan>). You will connect to your IP-Reach unit. Use the RRC Navigator, found on th...
Page 23 - Invoking Raritan Remote Client (RRC) via Web Browser; Security Settings
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 15 Chapter 3: Raritan Remote Client Invoking Raritan Remote Client (RRC) via Web Browser IP-Reach features Web Browser access, providing a connection from any Windows-based Remote PC running Microsoft Internet Explorer 4.0+, Mozilla 1.1+, and Netscape 7+. S...
Page 24 - Yes; through any of these prompts.; Tools
16 IP-R EACH U SER M ANUAL 3. Depending on your browser’s security configuration, you may see any or all of the following dialog boxes, confirming the access and launch of an externally-provided program. Click [ Yes ] to advance through any of these prompts. Note: Microsoft Windows 2000 and Microsof...
Page 25 - Optional: Installing Raritan Remote Client Software; Insert the provided RRC CD-ROM into the CD-ROM drive of your PC.; Auto Play
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 17 Optional: Installing Raritan Remote Client Software Note: This step is optional. IP-Reach can be accessed from a Remote PC either by installing RRC software, or by launching RRC via web browser (see previous section). Accessing IP-Reach via web browser d...
Page 26 - RRC Window Layout
18 IP-R EACH U SER M ANUAL RRC Window Layout Raritan Remote Client functions are grouped into five general sections on the screen. Each section will be discussed in detail further in this chapter. Menu Bar Toolbar Navigator Remote Desktop Status Bar
Page 27 - RRC Navigator; All Raritan devices for which a
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 19 RRC Navigator The RRC Navigator provides a single view to every known Raritan device, allowing convenient access to multiple Raritan networked appliances. The RRC Navigator displays: • All Raritan devices for which a connection profile exists • All Rarit...
Page 28 - Navigator Options; Navigator from the Menu Bar.
20 IP-R EACH U SER M ANUAL Navigator Options Certain RRC Navigator attributes may be customized to your preferences. Display / Hide Navigator – Toggle whether the RRC Navigator is shown. This option can also be toggled by choosing View → Navigator from the Menu Bar. Refresh Navigator – Update the de...
Page 30 - Establishing a New Connection; must be entered into its connection profile.; Closing a Remote Connection
22 IP-R EACH U SER M ANUAL Establishing a New Connection To connect to a Raritan networked device, simply double-click on its entry in the RRC Navigator. You will be asked to authenticate the device. Note: The default IP-Reach login user name is <admin>, with the password <raritan>. This...
Page 31 - RRC Toolbar and Shortcuts
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 23 RRC Toolbar and Shortcuts Raritan Remote Client Toolbar The RRC Toolbar provides convenient, one-click access to the most commonly used features and parameters of Raritan Remote Client: B UTTON B UTTON N AME H OTKEY F UNCTION New Profile <Ctrl+Alt+C&g...
Page 32 - RRC Status Bar
24 IP-R EACH U SER M ANUAL RRC Status Bar The Status Bar at the bottom of the Raritan Remote Client window conveys information about the status of your remote connection session to IP-Reach. Video Sensing Status / Path Indicator Indicates the occurrence of video sensing. Bandwidth Usage Indicator In...
Page 33 - Remote KVM Console Control; Establishing a Connection; all ports on the IP-Reach enabled for remote access.; Chapter 4
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 25 Remote KVM Console Control After using the RRC Navigator to establish a connection with an IP-Reach unit (see the previous section: Establishing a Connection ), the Navigator entry corresponding to the IP-Reach unit will expand to show all ports on the I...
Page 34 - Single Mouse Mode / Dual Mouse Mode; Single Mouse Pointer; mode icon in the RRC Toolbar.; Full Screen Mode
26 IP-R EACH U SER M ANUAL Single Mouse Mode / Dual Mouse Mode When remotely viewing a Target Server that uses a pointing device, by default you will see two mouse pointers within the Remote Desktop area of the Raritan Remote Client window. The Raritan Remote Client mouse pointer, generated by the o...
Page 35 - Selecting Servers with a KVM Switch; ] buttons on the RRC toolbar have been provided to
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 27 Selecting Servers with a KVM Switch Two buttons allow users single-click access to the On Screen User Interface (OSUI) provided by your KVM Switch. The [ Enter OSUI ] and [ Exit OSUI ] buttons on the RRC toolbar have been provided to simplify the use of ...
Page 36 - Keyboard Macros; Building a Keyboard Macro; > would result in your; Keyboard; When the Keyboard Macros dialog box opens, click [; Add
28 IP-R EACH U SER M ANUAL Keyboard Macros RRC allows users to create custom keyboard macros in order to send given key sequences to the remote server or KVM switch connected to IP-Reach. This feature allows customers to send keystrokes to remote servers that may be otherwise unintentionally interpr...
Page 38 - OK; ] to complete the keyboard macro editing procedure.; Running a Keyboard Macro; Menu Bar Activation; > simultaneously while using RRC to send the <
30 IP-R EACH U SER M ANUAL 5. After clicking [ OK ], the Keyboard Macros dialog box will appear, listing your new keyboard macro. 6. Click [ Close ] to complete the keyboard macro editing procedure. Running a Keyboard Macro Once a macro is created, it can be run via the RRC Menu Bar or with the hotk...
Page 39 - Connection and Video Properties; and; Connection Properties; from
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 31 Connection and Video Properties IP-Reach's dynamic video compression algorithms maintain KVM console usability under varying bandwidth constraints. Unlike competitive solutions, IP-Reach optimizes its KVM output for not only LAN utilization, but also via...
Page 40 - Video Settings; from the RRC Menu Bar,
32 IP-R EACH U SER M ANUAL Internet Flow Control Many public WAN links are by their very nature unpredictable. Packets sent over the public Internet do not necessarily arrive at their destination in the order they were sent. When using IP-Reach over an unpredictable public WAN (particularly in inter...
Page 41 - Link Color Controls:
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 33 Analog-to-Digital Settings The following parameters are best left to IP-Reach to automatically detect (on the RRC Menu Bar, select Video > Auto-sense Video Settings ), but a brief description of each is included here. • PLL Settings: If the video imag...
Page 42 - Color Calibration; To Perform Color Calibration:; On the RRC Menu Bar, select; Video; to perform the color calibration.
34 IP-R EACH U SER M ANUAL Color Calibration Automatic Color Calibration adjusts the color settings on IP-Reach to reduce excess color noise and data during digitization of video images. This data streamlining will increase the operational performance of IP-Reach, particular color accuracy. A very s...
Page 43 - Remote Serial Control; Physical Connection; A straight-through serial cable for connecting DCE consoles; Remote Connection; is appropriately configured before connecting to IP-Reach.
C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 35 Remote Serial Control In addition to remote KVM console access, IP-Reach also offers users the convenience of accessing a serial console via web browser as well. Any serial console supporting VT100 emulation may be connected to the SERIAL IN port found o...
Page 44 - Remote Device Administration
36 IP-R EACH U SER M ANUAL Changing Serial Settings You may change the serial terminal settings such as baud rate, parity, and stop bits used by IP-Reach to communicate with your serial device, by right-clicking on the serial port entry in the RRC Navigator, and selecting Serial Parameters in the me...
Page 47 - Chapter 4: Administrative Functions; Accessing the Administrative Functions; Local Admin Console; administrative privileges.
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 39 Chapter 4: Administrative Functions Accessing the Administrative Functions Access and execute Administrative functions via local admin console, or via remote administration. Only administrators (users with administrative privileges) can access the IP-Reach A...
Page 48 - Remote Admin Console; Tab; > keys to highlight the Configure IP-Reach selection, then press the; Enter
40 IP-R EACH U SER M ANUAL Remote Admin Console An alternative way to access IP-Reach’s administrative functions is to do so remotely, using the Raritan Remote Client. Any administrative user logged on to IP-Reach at a Remote PC can perform administrative functions remotely to make changes to the sy...
Page 49 - After making changes to the Network Configuration, press <
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 41 Network Configuration After making changes to the Network Configuration, press < Ctrl+S > to save. You must reboot when all changes are complete in order to apply them. • Name: Designate a unique name for this IP-Reach unit, for example, “Miami Data Ce...
Page 50 - This setting, which appears only for TR Series models, enables; Ping Interval in seconds; Path Configuration; On the Main Menu, select; Configuration; to name each KVM Input port and to; One Path to All Ports:
42 IP-R EACH U SER M ANUAL • Enable IP Failover (TR Series only): This setting, which appears only for TR Series models, enables the secondary Ethernet port to be active for failover utilization. - When enabled, IP-Reach will verify the availability of its primary Ethernet port at a constant interva...
Page 51 - Two Paths – Two Ports Each:
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 43 Two Paths – Two Ports Each: Used when IP-Reach is connected to two KVM switch configurations. There are two main paths, one to each KVM configuration. Users must select the Path (or KVM configuration) they wish to access upon IP-Reach login. Up to two users ...
Page 53 - Security Configuration; No encryption
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 45 Security Configuration • Encryption mode: Toggle through the choices and select the desired level of encryption for initial connection authentication and remote session video data transfer. - No encryption : No encryption or security. Neither the initial con...
Page 54 - PC Share Admins Only:
46 IP-R EACH U SER M ANUAL • PC Share Mode: Determines global concurrent remote access. Enables up to eight remote users to simultaneously log on to one IP-Reach unit and concurrently view and control a Target Server through IP-Reach. Control is based on first active/keyboard mouse input, so multipl...
Page 55 - the exact case combination in which they were created here.; Performance Settings
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 47 • Private key : Enter a private key password. This private key acts as a second level of password protection. Only remote users who know the private key password, in addition to their user name and password, can log in and connect to IP-Reach. - Confirm priv...
Page 56 - Overview; Relationship between Users and Group Entries; authentication
48 IP-R EACH U SER M ANUAL - No Limit (default): Each active user can consume as much bandwidth as needed. - 10, 5, 2, or 1 megabit or 512, 256, 128 kilobit: Bandwidth consumed by each active user during the operation of this IP-Reach unit is limited to the selected quantity. The lower the bandwidth...
Page 57 - Create or Change Group Accounts; The; Group Account; To add a new group account, type the letter <; TAB; > key to move through the list and press
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 49 Create or Change Group Accounts 1. At the Main Menu, type < G > to add or change a Group Account. 2. The Group Account screen appears. a. To add a new group account, type the letter < A >. b. To change group account properties, use the < TAB &...
Page 58 - Assign Port Access Permissions
50 IP-R EACH U SER M ANUAL 3. The Group Account Settings screen appears. a. Type the Group Account name in the Group Name field. The name can consist of alpha-numeric characters, up to 23 characters long, and the first character cannot be a number. b. Use the < Ç > and < È > arrow keys o...
Page 59 - not yet saved; Delete Group Accounts
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 51 5. Your changes are not yet saved . You will be returned to the Group Account Settings screen for the user group you are editing or creating. 6. You must press < CTRL >+< S > once more while in this screen to save the permissions settings to your...
Page 60 - Create or Change User Accounts
52 IP-R EACH U SER M ANUAL Create or Change User Accounts 1. At the Main Menu, type < U > to add or change a user account. 2. The User Account window appears. a. To add a new user account, type the letter < A >. b. To change a user account properties, use the < TAB > key to move th...
Page 61 - CTRL; Delete User Accounts; To delete an existing user account, type <; Please note that you cannot delete the default user,
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 53 4. Press < CTRL > + < M > to return to the Main Menu. Delete User Accounts To delete an existing user account, type < U > at the Main Menu, and when the User Account screen appears, press < TAB > to select the user account to delete, ...
Page 62 - Introduction; Priority; If Username is not found in IP-Reach; Request is forwarded to external; If Username is found in IP-Reach; Login is
54 IP-R EACH U SER M ANUAL Remote Authentication Implementation Introduction Note to CommandCenter Users If you plan to configure IP-Reach to be integrated with and controlled by Raritan’s CommandCenter management appliance, this section of the User Manual does not apply to you. When an IP-Reach uni...
Page 63 - Authentication vs. Authorization; Implementing LDAP Remote Authentication
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 55 Authentication vs. Authorization When your IP-Reach unit is configured for remote authentication, the external authentication server is used primarily for the purposes of authentication, not authorization. Authorization is determined by IP-Reach on the basis...
Page 64 - General Settings for Remote Authentication; When the Configuration Menu appears, press <; Authentication and Accounting
56 IP-R EACH U SER M ANUAL General Settings for Remote Authentication You must log on to IP-Reach as default Administrator (user name <admin>, password <raritan>) to set Remote Authentication properties. 1. At the Main Menu, press the letter < C > to Configure IP-Reach. 2. When the...
Page 66 - Implementing RADIUS Remote Authentication
58 IP-R EACH U SER M ANUAL 6. If you are appointing Remote Accounting, in the Authentication and Accounting screen, < TAB > to the Enable Remote Accounting field, and press < SPACE BAR > to toggle to RADIUS. 7. When finished, press < ENTER > to save your changes, or press < ESC ...
Page 67 - Returning User Group Information via RADIUS
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 59 Returning User Group Information via RADIUS When a RADIUS authentication attempt succeeds, IP-Reach determines the permissions for a given user based on the permissions of the user’s group. Your remote RADIUS server can provide these user group names by retu...
Page 68 - Time and Date; Log Off Users
60 IP-R EACH U SER M ANUAL Time and Date Current Date and Time on the IP-Reach unit are listed on this screen. Once saved, Time and Date changes will not take effect until IP-Reach is restarted. • New Date / New Time: To manually input changes to current date and time values. • Adjust for daylight s...
Page 69 - View IP-Reach Status; Troubleshooting; Restart or Shutdown the IP-Reach; Offers options to; Restart
C HAPTER 4: A DMINISTRATIVE F UNCTIONS 61 View IP-Reach Status The IP-Reach Event Log screen shows a log file containing information about IP-Reach log in and connection activities. This Event Log stores IP-Reach events, such as user login or logout, bad login attempts, Admin login, and logout at th...
Page 70 - Diagnostics
62 IP-R EACH U SER M ANUAL Diagnostics While navigating the Main Menu of the Administrative Console, pressing <D> and <Enter> will invoke the IP-Reach Diagnostic functions. These functions are meant to enable Raritan Technical Support to assist you in the case of a problem with your IP-R...
Page 71 - Appendix A: Specifications; SNMP; KVM Input
A PPENDIX A: S PECIFICATIONS 63 Appendix A: Specifications I TEM D IMENSIONS (W X D X H) W EIGHT P OWER IPR-TR361 2U 19” Rackmount Case: 19” (W) x 21.25” (D) x 3.5” (H) 482 mm (W) x 540 mm (D) x 89 mm (H) 28.2lbs. (12.79kg.) 110/220V auto-switching (50/60 Hz European) IPR-TR362 2U 19” Rackmount Case...
Page 72 - Cable Specifications; Category 5e UTP cable to connect to network; KVM Switch Specifications; Local Access Console:
64 IP-R EACH U SER M ANUAL Cable Specifications Standard RJ11 based phone cord to connect modem to a phone line (provided)** Category 5e UTP cable to connect to network **TR Series only KVM Switch Specifications Supports KVM switches utilizing an On-Screen User Interface, including Raritan’s Paragon...
Page 73 - Appendix B: SNMP Features
A PPENDIX B: SNMP F EATURES 65 Appendix B: SNMP Features For convenient monitoring with standard network management systems such as HP OpenView or IBM Tivoli software solutions, IP-Reach features an SNMP agent with standard MIB2 support. IP-Reach responds to SNMP GET requests with standard MIB2 vari...
Page 75 - Appendix C: Frequently Asked Questions; and MasterConsole II.
A PPENDIX C: F REQUENTLY A SKED Q UESTIONS 67 Appendix C: Frequently Asked Questions Q UESTION : A NSWER : What is IP-Reach? IP-Reach is the easiest, fastest, most reliable way to remotely access and manage multiple servers connected to a Raritan KVM Switch - no matter where you are or where your se...
Page 76 - No. Modems require an analog telephone line.
68 IP-R EACH U SER M ANUAL Q UESTION : A NSWER : How Is IP-Reach administration carried out? Administrators access IP-Reach through a connected IP-Reach Admin Console. A simple keyboard driven interface of menus offers straightforward access to IP-Reach setup and control. User profiles, security set...
Page 77 - Appendix D: Troubleshooting; Problems and Suggested Solutions
A PPENDIX D: T ROUBLESHOOTING 69 Appendix D: Troubleshooting Problems and Suggested Solutions R EMOTE C ONNECTION P ROBLEMS S OLUTION I cannot connect to IP-Reach via dial up modem. Ensure that you have specified the modem device for your Remote PC in the Add Connection Window (Dial-up type connecti...
Page 78 - Ctrl
70 IP-R EACH U SER M ANUAL D IRECT A NALOG U SER C ONSOLE P ROBLEMS S OLUTION from a Direct Analog User Console. users are currently attempting to control the active Target Server. I cannot view the Target Server that I am looking for from a Direct Analog User Console. Ensure that you are looking at...
Page 79 - KVM
A PPENDIX D: T ROUBLESHOOTING 71 KVM O N -S CREEN U SER I NTERFACE (OSUI) P ROBLEMS S OLUTION Clicking on the Enter On-Screen Menu button does not bring up the connected KVM switch’s On-Screen User Interface (OSUI). Nothing happens. IP-Reach may not be set to the correct KVM switch Hotkey activator....
Page 81 - Refresh Screen
A PPENDIX D: T ROUBLESHOOTING 73 IP-R EACH P ROBLEMS S OLUTION There is no control and no frame grabbing activity occurring. IP-Reach seems to have locked-up. An internal serial data cable, which connects the frame grabber card to the motherboard of IP-Reach, may have become disconnected. Contact Ra...
Page 82 - Event Log File and On-Screen Error Codes; IP-Reach Event Log Screen
74 IP-R EACH U SER M ANUAL Event Log File and On-Screen Error Codes IP-Reach will display or log an error code in the IP-Reach Event Log Screen in the event of a problem occurring. Error codes are eight-digit hexadecimal numbers, containing two parts: the first four denote error type; and the second...
