Q-See QSD42208 - Manuals
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Manual Q-See QSD42208
Summary
User Manual for Commercial Series Net DVR Page 2 Total 121 Index Version Description ........................................................................................................................... 4 Chapter 1 Product Introduction..............................................................
User Manual for Commercial Series Net DVR Page 4 Total 121 Version Description Version 2.0 built 070206: The new version firmware DVR has the following new features: 1. Supports USB mouse Recommended USB mouse model list: Logitech: M-UV83 Benq: M800 ViewSonic: MC204 Philips: SPM4500BB/93 LG: LGIM-ML...
User Manual for Commercial Series Net DVR Page 5 Total 121 If you select “Backup” mode, in DVR “Playback” menu, you can select SATA HDD for backup. 5 . Solved some old version bugs VGA black screen and Aux audio output issues
User Manual for Commercial Series Net DVR Page 6 Total 121 Chapter 1 Product Introduction 1.1 Summary The Commercial series network digital video recorder is an excellent digital surveillance product. It uses the embedded MCU and embedded operating system (RTOS), combining the most advanced technolo...
User Manual for Commercial Series Net DVR Page 8 Total 121 Chapter 2 Installation Warning: Before you install the DVR, please make sure the power to the DVR is switched off. 2.1 Checking the DVR and Its Accessories When you get the product, check that all the items are included in your product packa...
User Manual for Commercial Series Net DVR Page 9 Total 121 2.3 Rear Panel Description 2.3.1 8-ch QSD42208 Rear Panel Index Physical Interface Description 1 Video Input Standard BNC. 2 Loop Back Ports Standard BNC. 3 Main video Output Connect CCTV monitor, output video and menu. 4 VGA Interface VGA d...
User Manual for Commercial Series Net DVR Page 12 Total 121 2.4 External Alarm In/Out Connection Alarm output connection Please note the usage of jumper JJ1. If you use DC, either connection is OK. We suggest you use DC under 12V, 1A. If you use AC, please open the jumper. There are 4 jumpers (JJ1, ...
User Manual for Commercial Series Net DVR Page 13 Total 121 Chapter 3 Operational Instructions 3.1.1 8-ch QSD42208 Front Panel Index Type Name Description 1 USB Port USB flash drive, HDD, DVDRW/CDRW or Mouse 2 Status Lamps 1-8 Shows channel 1-8 status. Green means recording; Red means network transm...
User Manual for Commercial Series Net DVR Page 20 Total 121 13 PTZ Same PTZ key of front panel. 14 ESC Same as ESC key of front panel. 15 Reserved 16 F1 Same as 【 F1 】 key of front panel. 17 Lens control IRIS, FOCUS ZOOM for lens control of PTZ camera. 18 F2 Same as 【 F2 】 key of front panel. Loadin...
User Manual for Commercial Series Net DVR Page 21 Total 121 3.3 Menu Description 3.3.1 Menu Items Menu Name Function Menu Name Function Display Video standard Brightness Menu transparency Unit name Device ID Require password Screen saver time VGA resolution Date and Time Image Camera name and positi...
User Manual for Commercial Series Net DVR Page 22 Total 121 Transaction Text input mode ATM IP address ATM type Text information Utilities Restore parameters Upgrade firmware HDD management Clear alarm output Reboot Power off View log System information 3.3.2 Menu Operation How to enter into menu mo...
User Manual for Commercial Series Net DVR Page 24 Total 121 to parent menu. Press 【 Cancel 】 button to cancel and return to parent menu. The button in grey means it can be operated only after it is enabled. How to exit menu Press 【 PREV 】 key to exit menu and return to preview mode.
User Manual for Commercial Series Net DVR Page 25 Total 121 3.4 Character Input In the menu interface, if you enter into edit status (for example, in the “ camera name” edit box), at the bottom of screen, the input status appears: Here you can press numeric keys to input digital numbers. Press 【 A 】...
User Manual for Commercial Series Net DVR Page 26 Total 121 Chapter 4 Basic Operation Guide 4.1 Power on Note: Please make sure the power supply matches DVR and AC cable is connected correctly. Before switching DVR on, please connect one monitor with VOUT or VGA interface. Otherwise, you can not see...
User Manual for Commercial Series Net DVR Page 27 Total 121 Press 【 A 】 key to display or hide the camera status bar. Camera record status is: Icon Icon Color Status Description White No video signal Yellow Vdieo input Pink Manual recording Green Real time recording Blue Motion detect recording Red ...
User Manual for Commercial Series Net DVR Page 28 Total 121 Camera alarm status is: Icon Icon Color Status Description White Video signal lost Yellow View tampering alarm Pink Motion&External alarm Green No alarm Blue Motion alarm Red External alarm Press numeric keys to switch to individual cam...
User Manual for Commercial Series Net DVR Page 29 Total 121 4.3 User name and password Note: When DVR is delivered from factory, there is only one default administrator named “admin”, and password is “12345”. The administrator’s name can not be modified, while the password can be modified. The admin...
User Manual for Commercial Series Net DVR Page 30 Total 121 Setp 2: Enter into password modification menu Move the “Active Frame” to “Password” icon by using 【 à 】 / 【 ß 】 keys. Press 【 ENTER 】 key to enter into password menu: Step 3: Input new password Press 【 EDIT 】 key to enter into edit box. You...
User Manual for Commercial Series Net DVR Page 31 Total 121 modified successfully, you will get the main menu or an error dialog box will pop up. You can repeat step 3 to modify again. 4.4 PTZ Control Note: The user must have the “PTZ control” right. PTZ control interface In preview mode, press 【 PT...
User Manual for Commercial Series Net DVR Page 32 Total 121 PTZ control keys description Direction control keys: 【↑】 , 【↓】 , 【←】 , 【→】 ; ZOOM control keys: 【 ZOOM+ 】 , 【 ZOOM- 】 ; FOCUS control keys: 【 FOCUS+ 】 , 【 FOCUS- 】 ; IRIS control keys: 【 IRIS+ 】 , 【 IRIS- 】 ; Adjust preset keys: 【 REC/SHOT ...
User Manual for Commercial Series Net DVR Page 33 Total 121 4.5 Manual Record Note: The user must have the corresponding right, DVR must have HDD and HDD must be formatted. Manual record In preview mode, press 【 REC 】 key, in the pop-up login dialog, select the name and input the correct password, y...
User Manual for Commercial Series Net DVR Page 34 Total 121 Press 【 PLAY 】 key to enter into playback menu. Press 【 PTZ 】 key to enter into PTZ control mode. 4.6 Playback Note: The user must have “Playback” right. Playback interface In preview mode, press 【 PLAY 】 key, in the pop-up login dialog, se...
User Manual for Commercial Series Net DVR Page 35 Total 121 Description If DVR only supports one channel playback, you can not select second channel. If DVR can support two channel playback, you can select second channel. Main Channel: Use 【↑】 or 【↓】 key to select one channel. Second: If DVR support...
User Manual for Commercial Series Net DVR Page 36 Total 121 Three kinds of playback mode 1. Search and playbck file: In the playback interface, you can select main channel, second channel (2-ch playback), record type, time section. Move “Active Frame” to “Search” button and press 【 ENTER 】 key, DVR ...
User Manual for Commercial Series Net DVR Page 37 Total 121 Operation when playing back Playback picture: One Channel Playback Two Channel Playback At the bottom of the image, there is an information bar with the following information: Volume, Play Progress, Play Speed, Played Time and File Total Ti...
User Manual for Commercial Series Net DVR Page 38 Total 121 8X and MAX). Use 【↓】 to decrease play speed (1/2X, 1/4X, 1/8X and Frame by Frame) l Pause/Continue: Press 【 ENTER 】 to pause/continue playback. If played frame by frame, Press 【 ENTER 】 to display one frame. l Copy segment: 【 EDIT 】 l Exit:...
User Manual for Commercial Series Net DVR Page 39 Total 121 4.7 Backup Recorded Files Note: The user must have “Playback” right. Please connect with backup devices before you start to backup. In the playback interface, you can backup the recorded files. In the preview mode, press 【 PLAY 】 key, in th...
User Manual for Commercial Series Net DVR Page 40 Total 121 Step 2: Select the files that you want to backup In the file list box, use 【↑】 or 【↓】 keys to move the scroll bar. When the scroll bar stays at the file you want to backup, press 【 EDIT 】 key to select it. The symbol “ ü ” is the selection ...
User Manual for Commercial Series Net DVR Page 41 Total 121 Note: The backup function is effective when two channels are played back simultaneously. In such case, each channel can backup 30 segments so 60 segments can be backed up for two channels. Playback the video segment You can use our file pla...
User Manual for Commercial Series Net DVR Page 42 Total 121 “Confirm” to shut down DVR. Otherwise, the user can not shut down DVR. If DVR is shut down correctly, the 【 POWER 】 lamp is on red. Note: When message of “Shut down…” has appeared, please do not press 【 POWER 】 key any more, otherwise, DVR ...
User Manual for Commercial Series Net DVR Page 43 Total 121 Chapter 5 Main and Aux Output Function 5.1 Main and aux output QSC26408, and QSC26416 Commercial series DVRs have one main output and one aux output. You can use main video output to enter into DVR menu as follows, while aux output can not ...
User Manual for Commercial Series Net DVR Page 44 Total 121 5.2 Main and Aux output preview You can use “Main” output to enter into DVR menu, setup both “Main” and “Aux” output preview properties. Please press 【 Main/Aux 】 button to enter into “Main” output control mode, then press 【 Menu 】 button t...
User Manual for Commercial Series Net DVR Page 45 Total 121 Preview mode: For preview mode item, you can use 【↑】 【↓】 key to select one mode. If DVR has only 1 channel, you can select only “1 Screen” option. If DVR has 4 channels, there are “1 Screen” and “4 Screen” options. If DVR has more than 4 bu...
User Manual for Commercial Series Net DVR Page 47 Total 121 5.3 Main and Aux output playback Both “Main” and “Aux” output can be used to playback the recorded files on DVR HDD. Press 【 Main/Aux 】 button to enter into “Main” or “Aux” control mode, and press 【 PLAY 】 button to enter into “Playback” me...
User Manual for Commercial Series Net DVR Page 48 Total 121 5.4 Main or Aux output to control PTZ You can press 【 Main/Aux 】 button to enter into “Main” or “Aux” output control mode and press 【 PTZ 】 button to control one PTZ. Please note if you enter into “PTZ” control mode, 【 Main/Aux 】 button is ...
User Manual for Commercial Series Net DVR Page 49 Total 121 Chapter 6 Parameters Setup Guide Only the users that have “Parameters Setup” right need read this chapter. When the following parameters are modified and saved, you must reboot the DVR to make the new parameters effective. Other parameters ...
User Manual for Commercial Series Net DVR Page 51 Total 121 6.2 Add and Delete User Enter into “User Management” interface. Add user The steps are as follows: Step 1: Enter into “User Management” menu Please refer to chapter 5.1 Step 2: Add new user name In the “User Management” menu, move “Active F...
User Manual for Commercial Series Net DVR Page 52 Total 121 In the users list box of “User Management” menu, use 【 á 】【 â 】 keys to select the new user name, then use 【 à 】 key to the password edit box. Press 【 EDIT 】 key to enter into edit box, use numeric keys to input the new password. Step 3: Se...
User Manual for Commercial Series Net DVR Page 53 Total 121 User rights description “Local Rights”: Local rights are for local operation, such as the operation using front pa nel, IR controller and RS-485 keyboard. PTZ control: Locally control PTZ; Record: Manual start/stop recording; Playback: Loca...
User Manual for Commercial Series Net DVR Page 54 Total 121 6.3 Unit Name and Device ID Unit name In the “Display” menu: There is an item called “Unit Name”. The default unit name is “Embedded Net DVR”. Move “Active Frame” to unit name edit box, press 【 EDIT 】 key to enter into edit status, you can ...
User Manual for Commercial Series Net DVR Page 55 Total 121 6.4 Video Output Standard and VGA Setup Video output standard There is one VOUT BNC connector at the rear panel of DVR. It is used to connect with an analog monitor and can support PAL or NTSC video output. You can modify video output stand...
User Manual for Commercial Series Net DVR Page 56 Total 121 6.5 OSD Setup OSD is an abbreviation for “On Screen Display”. For our embedded net DVR models it includes displaying system time and camera name. OSD settings include: System time, time format, time display position, camera name, camera nam...
User Manual for Commercial Series Net DVR Page 57 Total 121 Display mode: There are several display modes: Opaque&Steady, Transparent&Steady, Transparent&Flashing, Opaque&Flashing, Move “Active Frame” to “OSD” item, you can select one mode. Display position and format: Move “Active F...
User Manual for Commercial Series Net DVR Page 58 Total 121 The steps for camera name setup: Step 1: Select one camera. Step 2: Move “Active Frame” to camera name edit box, press 【 EDIT 】 key to enter into edit status, you can input digital number, uppercase and lowercase characters (refer to Chapte...
User Manual for Commercial Series Net DVR Page 59 Total 121 6.6 Video Parameters Setup For different cameras and different backgrounds, in order to get the best video image, you may need to adjust video parameters such as brightenss, saturation, contrast and hue, etc. You can setup the cameras indiv...
User Manual for Commercial Series Net DVR Page 60 Total 121 6.7 Mask Area Setup In some cases, you may want to mask a sensitive area. This area will not be previewed or recorded. The mask area setup steps are following: Step 1: Enter into “Image Setup” menu: Step 2: Select a camera: You can use 【 á ...
User Manual for Commercial Series Net DVR Page 62 Total 121 6.8 View Tampering Alarm If you enable this function, when someone blocks the camera spitefully, DVR will transmit a warning alarm. Step 1: Enter into “Image Setup” menu: Step 2: Select camera: Please use 【 á 】【 â 】 keys to select one camer...
User Manual for Commercial Series Net DVR Page 64 Total 121 6.9 Video Loss Alarm When the video cable or camera has something wrong, the video image is lost. If you enable video loss alarm, in such case, the DVR will send an alarm. Step 1: Enter into “Image Setup” menu: Step 2: Select camera: Use 【 ...
User Manual for Commercial Series Net DVR Page 66 Total 121 6.10 Motion Detection Alarm If you enable this function, when there is motion detected, DVR will make alarm. Step 1: Enter into “Image Setup” menu: Step 2: Select camera: Use 【 á 】【 â 】 key to select one camera. Step 3: Select motion detect...
User Manual for Commercial Series Net DVR Page 67 Total 121 The whole screen is divided into 22*18 panes (NTSC: 22*15). There is one yellow panel on the upper left side. The motion area setup steps are the same as that of mask area setup (refer to chapter 5.7). The only differences are that you can ...
User Manual for Commercial Series Net DVR Page 68 Total 121 l 【↓】 : Down-enlarge red panel; l 【↑】 : Up-shrink red panel; l 【 PTZ 】 : Set whole screen as motion area; l 【 A 】 : Clear all motion areas; l 【 ENTER 】 : Save and return to “Image Setup” menu; l 【 ESC 】 : Cancel setup and return to “Image S...
User Manual for Commercial Series Net DVR Page 69 Total 121 trigger related camera to start recording. In “Motion Alarm Handle” menu, you can select one or more record channels. Please use 【 ENTER 】 or 【 EDIT 】 key to change the flag to “ ü ”. Note: In order to make the cameras start recording, in “...
User Manual for Commercial Series Net DVR Page 71 Total 121 6.12 Recording Setup In main menu, there is an icon named “Recording”. You can enter into recording menu as follows: “Recording” menu description: If HD Full: There are two options: “Overwrite” and “Stop recording”. If you select “Overwrite...
User Manual for Commercial Series Net DVR Page 73 Total 121 Enable Rec: Enable or disable selected camera record function. “ × ” means disable and “ ü ” means enable. Schedule: When you enable recording function, you can setup recording schedule. Note: When the camera’s recording schedule is modifie...
User Manual for Commercial Series Net DVR Page 74 Total 121 Step 5: Save Press “Confirm” back to “Recording” menu. Press “Confirm” again to save the parameters and return main menu. None all day recording setup Step 1: Enter into recording schedule menu In recording menu, use 【 ENTER 】 or 【 EDIT 】 k...
User Manual for Commercial Series Net DVR Page 75 Total 121 Press “Confirm” you go back to “ Recording” menu. Press “Confirm” again to save the parameters and return to main menu. Note: 1) If record type is “Motion Detect” or other related types, you must setup “Motion Detection” in order to trigger...
User Manual for Commercial Series Net DVR Page 76 Total 121 and the other is “Handle”. If you select “Handle” option, you can activate “Policy” and “PTZ Linkage” buttons on right side. Move “Active Frame” to “Policy” button and press 【 ENTER 】 key, you will enter into “Alarm in Handling” sub menu: S...
User Manual for Commercial Series Net DVR Page 77 Total 121 Move “Active Frame” to “PTZ Linkage” button, press 【 ENTER 】 key to enter into “PTZ Linkage” setup menu: First select one camera, then select one of following PTZ linkage: l Preset: Set the flag as “ ü ” to enable preset, in the preset numb...
User Manual for Commercial Series Net DVR Page 78 Total 121 Minutes, 5 Minutes, 10 Minutes and Manual Stop. If you select “Manual’ option, the alarm output will not stop until you press the “Clear Alarm” button in “Utilities” menu. So the actual alarm output time is made up of alarm input time and t...
User Manual for Commercial Series Net DVR Page 79 Total 121 6.14 Network Parameters If you want to access the DVR over a network you must setup network parameters. Note: If any network parameter is modified, you must save and reboot DVR to make it effective. In main menu, move “Active Frame” to “Net...
User Manual for Commercial Series Net DVR Page 80 Total 121 number, DVR current IP to that fixed IP address. We call that fixed Internet IP as DNS IP. The DNS server with that fixed Internet IP can receive DVR information and used to provide DVR with a dynamic IP address. This DNS is special softwar...
User Manual for Commercial Series Net DVR Page 81 Total 121 6.141 Accessing the DVR over a network To access the DVR through a computer you need to make sur e the default gateway on the DVR is the same IP address as your router, and the first three sets of numbers of the DVR IP address are the same ...
User Manual for Commercial Series Net DVR Page 82 Total 121 6.142 Accessing the DVR from a remote computer To access the DVR from a remote computer, in addition to the above steps, you will also need to forward ports 80 and 8000 on the router the DVR is attached to, to the IP address of the DVR. How...
User Manual for Commercial Series Net DVR Page 83 Total 121 6.15 PTZ There is one RS-485 port at DVR rear panel used for PTZ control. You can setup RS-485 parameters to match your PTZ protocol. In main menu, move “Active Frame” to PTZ icon and press 【 ENTER 】 key, you can enter into PTZ menu as foll...
User Manual for Commercial Series Net DVR Page 84 Total 121 key to enter into preset setup menu. You can save 128 preset numbers. Please make sure the PTZ supports preset function before you setup preset. Sequence setup: Each sequence is made up of several cruise points. Each cruise point includes o...
User Manual for Commercial Series Net DVR Page 85 Total 121 Please make sure the PTZ you are using can support preset function. Sequence setup In “PTZ” menu, press “Setup” button on the right side of “Sequence No” item, you will enter into “Sequence” setup menu: In “Sequence” setup menu, first input...
User Manual for Commercial Series Net DVR Page 87 Total 121 6.16 RS232 setup There is one RS-232 port on DVR rear panel. In main menu, move “Active Frame” to “RS232” icon and perss 【 ENTER 】 key, you enter into “RS232” setup menu: RS232 menu description RS-232 parameters: Including baud rate, data b...
User Manual for Commercial Series Net DVR Page 88 Total 121 login with remote PC dialup through PSTN. Phone: Only used when work mode is “PPP” and PPP mode is “Active”. It is the phone number of remote PC. Callback and Data Encryption: Only used when work mode is “PPP”. This option is not currently ...
User Manual for Commercial Series Net DVR Page 89 Total 121 Step 3: Save setup: In “Recording” menu, press “Confirm” button to save parameters. Step 4: Setup Modem used on DVR side: Use DCE cable to connect Modem with PC serial port. You can use HyperTerminal or NetTerm to setup modem: AT&F ----...
User Manual for Commercial Series Net DVR Page 91 Total 121 Step 3: Establish the dialup connection Select the Modem connected with PC just like the dialup network connection, input the telephone number connected with DVR’s modem. Input the username, password. They must be the same as in DVR PPP set...
User Manual for Commercial Series Net DVR Page 93 Total 121 6.18 Transaction Information The DVR can actively obtain or passively receive the credit card number from ATM machines linked through network or serial port, and credit card number can be overlayed on live video, recorded and playback. The ...
User Manual for Commercial Series Net DVR Page 94 Total 121 Start & end position and length of credit card number Start & end position and length of transaction type Transaction type and code When the ATM machine is sending transaction information to bank center, DVR will capture the data pa...
User Manual for Commercial Series Net DVR Page 95 Total 121 In the case, you must set the RS-232 of DVR as transparent channel mode as follows: A software must be run in the ATM machine, and send the credit card number, transaction code to DVR through RS-232 port. Please provide detail ATM machine c...
User Manual for Commercial Series Net DVR Page 97 Total 121 Chapter 7 Utilities There are many tools in “Utilities” menu. Including “SavePara”, “RestorePara”, “Upgrade”, “Hard Disk”, “Stop Alarm Out”, “Reboot”, “Power Off”, “View Log” and “System Info”. Enter into “Utilities” menu: 7.1 Save Paramete...
User Manual for Commercial Series Net DVR Page 99 Total 121 7.4 Hard Disk Management Check HDD work status Capacity, Free space, Stand by or not, Normal status or not. Format HDD Before formatting stop all recording. After formatting, you must reboot DVR, otherwise DVR will not work normally. 7.5 Cl...
User Manual for Commercial Series Net DVR Page 100 Total 121 If you want to view the log based on default option, just press 【 ENTER 】 key. DVR will list all matched information. Also you can select options to search (By Type, By Date, By Type&Date). By Type To view log information of the assign...
User Manual for Commercial Series Net DVR Page 101 Total 121 Step 3: Move “Active Frame” to “Search Log” button, press 【 ENTER 】 key to start searching. Step 4: When searching is finished, DVR will list all matched alarm information. In the list box, the information includes: Index, Occur Time, Majo...
User Manual for Commercial Series Net DVR Page 102 Total 121 7.9 System Information Press “System Info” icon in “Utilities” menu, you can get DVR system information:
User Manual for Commercial Series Net DVR Page 103 Total 121 Chapter 8 Firmware Upgrade The DVR firmware is stored in FLASH ROM. You can use DVR upgrade function to write the firmware file (digicap) into the FLASH ROM. There are two cases that you need to upgrade DVR firmware. One is to update old f...
User Manual for Commercial Series Net DVR Page 105 Total 121 8.2 Upgrade Mode 1. Use client software to upgrade the firmware file. You do not need to use ftp server software. Please refer to the client software user manual for detailed information. 2. Use “FTP” function of “Upgrade” sub menu in “Uti...
User Manual for Commercial Series Net DVR Page 106 Total 121 Appendix A HDD Capacity Calculation How to calculate total capacity needed by the DVR according to video recording (video recording type and video file storage time). Step 1: According to Formula (1) to calculate storage capacity i q that ...
User Manual for Commercial Series Net DVR Page 107 Total 121 Appendix B DVR Connect Cable Definition 1 How to make a RS-485 connect cable Material and tool One twist cable (8 pins), one standard RJ45 connector and one special tool for RJ45. RJ45 introduction Pin definition Make the connect cable acc...
User Manual for Commercial Series Net DVR Page 109 Total 121 3 How to make a RS-232 connect cable Material and tool One twisted cable (8 pins), one standard RJ45 head, one or more DB25 or DB9 plug-ins, a tool for RJ45, one electric iron, and some soldering tin. Pin definition Make the RJ45 according...
User Manual for Commercial Series Net DVR Page 112 Total 121 Appendix C Specifications Model name QSD42208 QSC26408 QSC26416 Video compression H.264 Preview resolution 4CIF real time (PAL: 704*576, NTSC: 704*480) Playback resolution (QSD422408 also has 2CIF) CIF/QCIF real time Video input 8 8 16 BNC...
User Manual for Commercial Series Net DVR Page 115 Total 121 Appendix D Quick Search Function Table Type Name Description Index Safety function User management Create and delete users. System has one default administrator. The administrator can create 15 users and define their rights. 5.2 Password M...
User Manual for Commercial Series Net DVR Page 117 Total 121 Appendix E Troubleshooting Failure Possible reasons After plugging in power, turning on the power switch, “POWER” light in front Panel does not turn on, and fan does not work. 1) Power cable is damaged. 2) Power supply is damaged. After pl...
User Manual for Commercial Series Net DVR Page 119 Total 121 Appendix F Product Service Thank you for choosing our products. All of our products users can enjoy a conditional free warranty repair service for hardware within 12 months starting from purchase date, and a free exchange service within on...
User Manual for Commercial Series Net DVR Page 120 Total 121 Appendix G Customer Information Card User’s Name M r./Mrs. Company Name Post Address Postcode Phone Number E-mail Model Number of Product Serial Number of Product Purchase Date Distributor
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