Page 2 - Trademark Information; Patent Information
© 2009 Polycom, Inc. All rights reserved. Polycom, Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, ...
Page 3 - About This Guide; Changes to this Guide
iii About This Guide Thank you for choosing the SoundPoint IP 32x/33x SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network.This User Guide provides everything you n...
Page 5 - Contents; Getting Started with Your SoundPoint IP 32x/33x Phone . . 1–1
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your SoundPoint IP 32x/33x Phone . . 1–1 Parts List . . . . . . ....
Page 6 - Using the Basic Features of Your SoundPoint IP 32x/33x
User Guide for the SoundPoint IP 32x/33x Desktop Phone vi Placing a Call to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16Searching For a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17 Managing Incoming Calls . . . . . . ....
Page 7 - End-User License Agreement for Polycom® Software . . EULA–1
Contents vii Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5Displays . . . . . . . . . . . . . . . . . . . . . . . . . . ...
Page 10 - Parts List
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 2 Parts List The following components are included in your SoundPoint IP 32x/33x package: • Polycom SoundPoint IP 32x/33x phone • Handset and Handset Cord ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 WXYZ 9 OPER PQRS 0 7 Hold Line 2 Line 1 Dial Men...
Page 11 - Assembling Your SoundPoint IP 32x/33x Phone
Getting Started with Your SoundPoint IP 32x/33x Phone 1 - 3 • Phone Base • Network / Power Cable • Quick Start Guide and registration card Ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your SoundPoint IP 32x/33x Phone This sectio...
Page 12 - Connecting Network and Power Source; Power over Ethernet; Note
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 4 Connecting Network and Power Source Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system administrator. Power over Ethernet Using a regular CAT5 cable (optional accessory from Poly...
Page 13 - To connect the handset and optional headset:
Getting Started with Your SoundPoint IP 32x/33x Phone 1 - 5 Connecting the Handset and Optional Headset To connect the handset and optional headset: 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the bac...
Page 14 - Attaching the Base
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 6 Attaching the Base Attach the phone base to the phone in one of the following ways: • As a desk mount • As a wall mount For more detailed instructions, go to http://www.polycom.com/support/voip/ and search for the “Wallmount Instructions f...
Page 15 - To attach the base as a desk mount:
Getting Started with Your SoundPoint IP 32x/33x Phone 1 - 7 To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the protrusions on the bracket with their corresponding holes in the phone. 3. Snap them together to lock the bracket to the phone...
Page 16 - To attach the base as a wall mount:; Registering the Phone
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 8 To attach the base as a wall mount: 1. Place all cords in the recessed area below the modular jacks. 2. On the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 45 0 angle) is faci...
Page 17 - Features of Your SoundPoint IP 32x/33x Phone; Message Waiting Indicator
Getting Started with Your SoundPoint IP 32x/33x Phone 1 - 9 If your phone is not part of a large phone deployment, your phone may not be registered after you set it up. Before you use your phone, you or your system administrator will have to register it. For detailed information on how to register y...
Page 20 - Before You Use Your SoundPoint IP 32x/33x Phone
User Guide for the SoundPoint IP 32x/33x Desktop Phone 1 - 12 Before You Use Your SoundPoint IP 32x/33x Phone To navigate through menus and to enter data, these are useful tips: • Press to enter the basic settings menu or exit from any menu. • Press and or hold and down to scroll through the lists. ...
Page 21 - Backspace
Getting Started with Your SoundPoint IP 32x/33x Phone 1 - 13 The type of text entry available is displayed in the title line. Switch between alphabetic (with and without an uppercase letter first) and numeric text entry by pressing the # key. Special characters like * and _ are considered alphabetic...
Page 24 - Configuring Basic Settings; Appearance of Time and Date; To configure the time and date:
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 2 Configuring Basic Settings To configue basic settings, press , and then select Settings > Basic. You can configure the following basic settings: • The appearance of the time and date • Display contrast • Backlight intensity (SoundPoint ...
Page 25 - Display Contrast; To adjust the contrast on the display to a comfortable level:; Backlight Intensity
Customizing Your SoundPoint IP 32x/33x Phone 2 - 3 5. Press to confirm your choice. For example, the following figure shows Clock Time. 6. Press or repeatedly to return to the idle display. Display Contrast To adjust the contrast on the display to a comfortable level: 1. Press . 2. Select Settings &...
Page 26 - To modify the backlight intensity:
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 4 When you modify the Maximum Intensity, you are modifying the entire backlight intensity scale. For example, if you decrease the Maximum Intensity, the low, medium, and high values for both Backlight On intensity and the Backlight Idle inte...
Page 28 - Headset Memor y Mode; To permanently enable the Headset Memor y Mode:; Electronic Hookswitch; To select a headset that supports electronic hookswitch:
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 6 Headset Memor y Mode This feature is especially useful for permanent or full-time headset users. To permanently enable the Headset Memor y Mode: 1. Press . 2. Select Settings > Basic > Preferences > Headset > Headset Memory . 3...
Page 29 - Select; Ring Type; To change the incoming ring to a desired sound:
Customizing Your SoundPoint IP 32x/33x Phone 2 - 7 3. Use the or to select your headset and press the Select soft key. 4. Press or the Exit soft key repeatedly to return to the idle. Ring Type You can select from the different ring types to distinguish between lines or to have a different ring from ...
Page 30 - Language Support; To change the language:; Director y Search; To change the director y search parameter:
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 8 Language Support Many languages are supported by the SoundPoint IP 32x/33x SIP phone. To change the language: 1. Press . 2. Select Settings > Basic > Preferences > Language . 3. Scroll through the list of available languages. 4. P...
Page 31 - Yes; Muting the Microphone
Customizing Your SoundPoint IP 32x/33x Phone 2 - 9 3. Using and , select the directory search parameter. Last name is the default directory search parameter. 4. Press to select your choice. 5. Press the Yes or Cancel soft keys to accept or cancel changes. The phone will restart to set the new direct...
Page 32 - Managing Call Lists; Callers
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 10 Managing Call Lists A list of up to four current calls is maintained. You can scroll through this list using the and . Calls are ordered using the following priorities: active, alerting, then held. Calls with the same priorities are order...
Page 33 - Delete; Managing Contacts; Adding Contacts; Adding Contacts Manually
Customizing Your SoundPoint IP 32x/33x Phone 2 - 11 • To delete the call from list: — Press the Delete soft key. Press repeatedly to return to the idle display. Managing Contacts You can enter 99 contacts in your phone's local contact directory.You can dial or search for a contact in this directory....
Page 34 - Ok
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 12 3. Press . The Directory screen displays. <New Entry> displays at the top of the list. 4. Press to add a new entry. 5. Press to enter a first name. Entry to this field is alphabetic as denoted by . 6. Enter the first name of the con...
Page 37 - Save; Editing Contacts; To edit a contact in the local contact director y:
Customizing Your SoundPoint IP 32x/33x Phone 2 - 15 5. Press the Save soft key to save the contact in the local contact directory. “Entry saved” appears on the graphic display. Only the first name, last name, and phone number are saved.If the contact already exists in the contact directory, “Entry a...
Page 38 - Deleting Contacts; To delete a contact from the local contact director y:
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 16 7. Make the desired changes.The Ok soft key is not displayed until a change has been made. The Cancel soft key in this context will cancel the edit session for the entry and return to the screen before the Edit soft key was selected (see ...
Page 39 - Placing a Call to a Contact; Placing Calls From the Contact Director y; Searching the Contact Director y
Customizing Your SoundPoint IP 32x/33x Phone 2 - 17 Placing a Call to a Contact Placing Calls From the Contact Director y To place a call to a contact in the local contact director y: 1. Press the Dir soft key. 2. Select the local contact directory if it does not appear automatically by pressing . 3...
Page 40 - Searching the Corporate Director y
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 18 3. Search for a contact using the dial pad.You can change the directory search parameter used. By default, it is the contact’s last name. For more information, refer to Directory Search on page 2-8 . The first time a dial pad key is press...
Page 41 - AdvFind; Managing Incoming Calls; Distinguishing Calls; To set a distinctive ring type for a particular contact:
Customizing Your SoundPoint IP 32x/33x Phone 2 - 19 — Press the AdvFind soft key, enter search values in the displayed fields. For example, enter Smith as the last name. — Press the Submit soft key. In this example, Bob Smith appears in the search results.. You can dial any successful matches from t...
Page 42 - Rejecting Calls
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 20 6. Press to edit the Ring Type. 7. Enter the number corresponding to one of the ring types available.For more information, refer to Ring Type on page 2-5 . 8. (Optional) To remove an existing value, press . 9. Press the Ok or Cancel soft ...
Page 43 - Diverting Calls; To divert incoming calls from a particular contact:
Customizing Your SoundPoint IP 32x/33x Phone 2 - 21 Diverting Calls You can customize your phone so that incoming calls from a particular party are transferred directly to a third party. To divert incoming calls from a particular contact: 1. Press the Dir soft key. 2. Use and to scroll through the l...
Page 44 - System Customizations; Supporting Multiple Lines; Supporting Multiple Line Keys Per Line
User Guide for the SoundPoint IP 32x/33x Desktop Phone 2 - 22 System Customizations The following section details customizations of your SoundPoint IP 32x/33x phone that are performed by your system administrator. Supporting Multiple Lines Your SoundPoint IP 32x/33x phone can support up to 2 lines ....
Page 45 - Supporting Shared Lines
Customizing Your SoundPoint IP 32x/33x Phone 2 - 23 Supporting Shared Lines Your SoundPoint IP 32x/33x phone supports shared lines. A shared line is indicated by a different line icon. In the following figure, the line 3413 is private and the line 3416 is shared. If two phones share a line, an incom...
Page 48 - Placing a Call
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 2 To customize your phone, refer to Customizing Your SoundPoint IP 32x/33x Phone on page 2-1 . To read about the phone’s advanced features, refer to Using the Advanced Features of Your SoundPoint IP 32x/33x Phone on page 4-1 . Review useful ...
Page 49 - To place a call using the handset:
Using the Basic Features of Your SoundPoint IP 32x/33x Phone 3 - 3 To place a call using the handset: 1. Do the following steps in any order: — Pick up the handset. — Dial the desired number using the dial pad. To place a call using Hands-Free Speakerphone mode: 1. Do one of the following steps: a W...
Page 50 - To place a call using the Dial key:; Answering a Call
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 4 b With the optional headset connected, dial the desired number using the dial pad.Press . c Press . You will hear a dial tone. You can enter the desired number now. To place a call using the Dial key: 1. Do one of the following steps: a Pr...
Page 51 - Answering When Not in Another Call
Using the Basic Features of Your SoundPoint IP 32x/33x Phone 3 - 5 • Multiple Line Keys per line If your phone is configured with multiple call appearances, refer to Using Multiple Call Appearances on page 4-3 for instructions on how to answer a call. Answering When Not in Another Call In all cases,...
Page 52 - To answer a call using the headset:
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 6 To answer a call using the headset: ¾ Press to answer the call through an optionally connected headset. If Headset Memory Mode is activated, press or the Answer soft key. Answering When in Another Call You are busy on an active call and a ...
Page 53 - Ending a Call
Using the Basic Features of Your SoundPoint IP 32x/33x Phone 3 - 7 2. Press to access the new call. Soft key labels are updated on the display showing Ignore , Answer , and Reject . 3. Answer the incoming call.This places the original call on hold and refreshes the soft key labels. To answer an inco...
Page 54 - Redialing; To redial any call placed from your phone:; Placing a Call on Hold; Resume
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 8 Redialing To redial any call placed from your phone: ¾ Refer to Placing a Call on page 3-2 . Placing a Call on Hold During a call, press . This will be indicated on the graphic display by the hold icon as the line indicator. Press again or...
Page 55 - Setting Up Conferences; To set up a conference:
Using the Basic Features of Your SoundPoint IP 32x/33x Phone 3 - 9 If calls are on hold on more than one Line Key, all calls are combined into a single call list. The Line Key that a call is associated with is indicated by the line icon in reverse colors. Pressing a Line Key with calls on hold will ...
Page 56 - To set up a conference call using the Join soft key:; Transferring Calls
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 10 To set up a conference call using the Join soft key: ¾ When you are in an active call: a If you have one call on hold (on the same line or other line), use to go to the call on hold, then press the Join soft key. A conference is created w...
Page 58 - Forwarding Calls; Static Forwarding
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 12 d Press the Callers soft key to access the Received Call list, use and to access the contact, and then press . e Press to access the Placed Call list, use and to access the contact, and then press . At this point, the call is connected to...
Page 59 - To disable call forwarding:
Using the Basic Features of Your SoundPoint IP 32x/33x Phone 3 - 13 3. Using and , select the forwarding type you want to change and then press . The options are: — Always —For all incoming calls — No Answer —Once all options to accept calls have been taken — Busy —When you are already in a call 4. ...
Page 60 - Enabling Do Not Disturb; Features > Do not disturb
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 14 Enabling Do Not Disturb Press and then select Features > Do not disturb to prevent the phone from ringing on incoming calls. A flashing icon and text on the graphic display indicates that Do Not Disturb is on. Calls received while Do N...
Page 61 - Assigning New Speed Dial Indexes
Using the Basic Features of Your SoundPoint IP 32x/33x Phone 3 - 15 For other frequently used numbers, you can associate them with a speed dial index. To dial a contact associated with a speed dial index, enter the speed dial index followed by the # key using the dial pad, then press or pick up the ...
Page 62 - To assign a new speed dial key:; Using Voice Mail
User Guide for the SoundPoint IP 32x/33x Desktop Phone 3 - 16 To assign a new speed dial key: 1. Press and hold if unassigned. A new empty entry in the contact directory is automatically opened allowing contact information to be added. 2. Press to enter a first name. 3. Enter the first name of the c...
Page 63 - To listen to voice messages:; Msgs
Using the Basic Features of Your SoundPoint IP 32x/33x Phone 3 - 17 A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center. To listen to voice messages: 1. Press the Msgs soft key or press , select Features > Messages...
Page 65 - SIP-B Automatic Call Distribution
4 - 1 4 Using the Advanced Features of Your SoundPoint IP 32x/33x Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 32x/33x phone. This chapter contains instructions on: • SIP-B Automatic Call Distribution • Using Multiple Call Appearances • Using Budd...
Page 66 - Login
User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 2 When ACD is enabled on your phone, the line icon appears. This is the default setting. No calls will be directed to your phone. After you log in (refer to To log into the ACD: ), the line icon changes to . You are now considered available ...
Page 67 - Using Multiple Call Appearances
Using the Advanced Features of Your SoundPoint IP 32x/33x Phone 4 - 3 8. Enter your password and press the Login soft key. 9. Press repeatedly to return to the idle display. To log out of the ACD: 1. Press . 2. Select Features > ACD Login/Logout... 3. Select Logout . 4. Press repeatedly to return...
Page 69 - Using Buddy Lists; Presence; To view and change your presence settings:; Managing Buddies
Using the Advanced Features of Your SoundPoint IP 32x/33x Phone 4 - 5 Using Buddy Lists Your SoundPoint IP 32x/33x phone combines interactive message services and status monitoring to complement a traditional messaging application such as e-mail.Live interaction within a pool of phones is possible b...
Page 70 - To add or delete a contact from your buddy list:
User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 6 To add or delete a contact from your buddy list: 1. Press the Dir soft key. 2. Use or to scroll through the list to find the contact. 3. Press to select the entry. 4. Press repeatedly until the Watch Buddy field appears. 5. Press to select...
Page 71 - Integrating With Microsoft Live Communications Ser ver 2005; To add a contact to your buddy list:
Using the Advanced Features of Your SoundPoint IP 32x/33x Phone 4 - 7 Integrating With Microsoft Live Communications Ser ver 2005 Your phone can be configured to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger....
Page 72 - Edit; Restarting Your Phone
User Guide for the SoundPoint IP 32x/33x Desktop Phone 4 - 8 4. Press to select the entry. 5. Press Edit soft key. 6. Press to scroll through the list to find the Access field. 7. Press to select the field. 8. For Access , use or to select Enabled. When Access is enabled, you are allowing the contac...
Page 73 - To restart the phone:
Using the Advanced Features of Your SoundPoint IP 32x/33x Phone 4 - 9 To restart the phone: 1. Press . 2. Select Settings > Basic> Restart Phone. “Are you sure?” appears on the graphic display. 3. If you still want to restart your phone, press the Yes soft key. The restart process process begi...
Page 76 - Power and Startup
User Guide for the SoundPoint IP 32x/33x Desktop Phone 5 - 2 Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 32x/33x phone has no power. Do one of the following steps: • Verify that no lights appear on the phone when it is powered up. • Check if the phon...
Page 77 - Controls
Troubleshooting Your SoundPoint IP 32x/33x Phone 5 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 32x/33x phone does not respond. Do one of the following steps: • Check for a response from other feature keys or from the dial pad. • Place ...
Page 78 - Access to Screens and Systems
User Guide for the SoundPoint IP 32x/33x Desktop Phone 5 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key. The SoundPoint IP 32x/33x phone is not in an active state. Do one of the following steps: • Press the keys more slowly. • Ch...
Page 79 - Calling
Troubleshooting Your SoundPoint IP 32x/33x Phone 5 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 32x/33x phone. Do one of the following steps: • Check that the display is illuminated. • Make sure the LAN cable is inserted pro...
Page 81 - Displays
Troubleshooting Your SoundPoint IP 32x/33x Phone 5 - 7 Displays Symptom Problem Corrective Action There is no display.The display is incorrect.The display has bad contrast. Power is not correctly applied to the SoundPoint IP 32x/33x phone. Do one of the following steps: • Check that the display is i...
Page 82 - Audio
User Guide for the SoundPoint IP 32x/33x Desktop Phone 5 - 8 Audio Productivity Suite Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handse...
Page 83 - To test your phone hardware:
Troubleshooting Your SoundPoint IP 32x/33x Phone 5 - 9 To test your phone hardware: >> Press , and then select Status > Diagnostics > Test Hardware > Audio Diagnostics , Keypad Diagnostics , or Display Diagnostics .
Page 85 - Regulatory Notices; Limitations of Liability
Regulatory Notices - 1 Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, ...
Page 89 - Index; Symbols
Index – 1 Index Symbols # key, page down shortcut 1–12 * key, page up shortcut 1–12 Numerics 123 icon 2–12 A ABC icon 2–12 answering calls 3–4 , 3–5 assembling your phone 1–3 assigning speed dial indexes 3–14 B base, attaching 1–6 , 1–8 block buddies 4–6 buddy lists 4–5 C call lists types of 2–10 ca...
Page 93 - DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
End-User License Agreement for Polycom ® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or...
Page 95 - Warranties Exclusive.
refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be war...
Page 96 - Corporate Headquarters:
not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside of the United States, you are also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained...
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