Page 2 - SuperTrak66TM User's Manual; Copyright; IMPORTANT DATA PROTECTION INFO; Notice
SuperTrak66™ User's Manual i Copyright Copyright by Promise Technology, Inc. (“Promise”), 2000. No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise. Trademarks All trademarks are the property of their respective holders. IMPORTANT ...
Page 3 - Table of Contents
SuperTrak66™ User's Manual ii Table of Contents Introduction ________________________________ _________ 1 1.1 Promise Technology, Inc.________________________________1 1.2 What is SuperTrak66?___________________________________1 1.3 Key Features __________________________________________2 1.4 System...
Page 10 - Manual Conventions; Supplementary note containing important information
SuperTrak66™ User's Manual ix Manual Conventions Common identifiers: ↵ - Press the Enter key [Key] - Press the key(s) shown within the brackets Note: - Supplementary note containing important information Common expressions: “ Left -click ” - move the mouse cursor over the specified target, then clic...
Page 11 - NOTES
Page 12 - Introduction; What is SuperTrak66?; O architecture and employs Intel’s i960RD
SuperTrak66™ User's Manual Chapter 1 - 1 - Introduction 1.1 Promise Technology, Inc. Promise Technology, Inc. was founded in San Jose in 1989 and established a proven track record for leading edge storage controller products. With an innovative product line, the company has pioneered the ATA RAID st...
Page 13 - Key Features
SuperTrak66™ User's Manual Chapter 1 - 2 - On the software side, SuperCheck comprises three “modules”: Console, Message Server, and Message Agent . These modules use TCP/IP connections to communicate with one another, allowing communication across a network . This allows system administrators to mon...
Page 14 - Windows NT
SuperTrak66™ User's Manual Chapter 1 - 3 - 1.4 System Requirements • 1 bus mastering PCI slot (PCI v.2.1 compliant) • 8MB EDO 72-pin SIMM for cache RAM (units may ship with 16MB) • One to four Ultra ATA/66, Ultra ATA/33 or EIDE hard drive(s) for dedicated use in the RAID array • Windows NT 4.0 (or l...
Page 16 - Getting Started; . Users should record their current CMOS; Unpacking SuperTrak66; NOTE
SuperTrak66™ User's Manual Chapter 2 - 5 - Getting Started This chapter is designed to help you prepare SuperTrak66 for installation into Windows NT 4.0 system servers. Please read through this chapter carefully before attempting to install SuperTrak66 . Users should record their current CMOS (syste...
Page 18 - Quick Installation Checklist; Hardware Installation; At least one drive is cabled and attached to the controller.; Software Installation; Promise SuperTrak66 BIOS is loading correctly at system boot
SuperTrak66™ User's Manual Chapter 2 - 7 - 2.2 Quick Installation Checklist Refer to this checklist to ensure that all hardware and software components necessary for your SuperTrak66 to operate efficiently are installed. Hardware Installation þ At least one drive is cabled and attached to the contro...
Page 20 - BIOS Utility; Please note that this is NOT
SuperTrak66™ User's Manual Chapter 2 - 9 - 2.4 Software Installation This section covers various software -related installation issues for SuperTrak66. These include: BIOS Utility, Network Connection, Driver Installation, and Application Installation. BIOS Utility The SuperTrak66 BIOS utility (“Supe...
Page 22 - Driver Installation for Existing Windows NT 4.0 System
SuperTrak66™ User's Manual Chapter 2 - 11 - Driver Installation for Existing Windows NT 4.0 System The following procedure details the installation of the SuperTrak66 drivers on a system with Windows NT version 4.0 or later already installed. Under Windows NT 4.0, insert the included “SuperTrak66 Dr...
Page 23 - Driver Installation During New Install of Windows NT 4.0
SuperTrak66™ User's Manual Chapter 2 - 12 - Driver Installation During New Install of Windows NT 4.0 Under Windows NT 4.0, insert the included “SuperTrak66 Driver” diskette in drive A: when prompted for the drivers. 1a) Floppy Install: Boot the computer with the Windows NT installation diskettes. 1b...
Page 24 - SuperCheck Installation; O device driver is installed as detailed on p. 9 before moving on to
SuperTrak66™ User's Manual Chapter 2 - 13 - SuperCheck Installation There are several layers of the SuperCheck software installation which must be installed on the appropriate network servers/workstations. Make sure the SuperTrak66 I 2 O device driver is installed as detailed on p. 9 before moving o...
Page 26 - SuperBuildTM; This chapter contains a; Setup Task Quick Reference; Setup Checklist; Restart the system for the changes to take effect.; Common Tasks
SuperTrak66™ User's Manual Chapter 3 - 15 - SuperBuild™ This chapter contains a Setup Task Quick Reference which is a checklist of tasks needed to initialize your SuperTrak66 system, followed by a step-by-step instructional breakdown of each task. The second half of this chapter is a vi sual and tec...
Page 28 - SuperTrak BIOS Reference; Figure 5: SuperTrak66 BIOS startup
SuperTrak66™ User's Manual Chapter 3 - 17 - 3.2 SuperTrak BIOS Reference When the SuperTrak66 BIOS loads during system boot time, it displays pertinent information about the RAID arrays which it finds, then displays “Press <Ctrl-F> to enter Array BIOS Configuration Utility” (see below). Figure...
Page 29 - Main Menu; Figure 6: SuperBuild Array Utility Main Menu
SuperTrak66™ User's Manual Chapter 3 - 18 - Status Shows one of three possible array status conditions: Functional The array is fully operational, and no problems are present. Critical The array is operational, but has lost its fault tolerance. For RAID array levels 1, 3 and, 5 the array contains a ...
Page 31 - Auto Setup Configuration; Mode
SuperTrak66™ User's Manual Chapter 3 - 20 - RAID 5 (needs 3 drives min.) Data/Parity Striping Auto Setup Configuration This section of the Auto Setup Menu contains four fields: Mode Items in this field correspond to the selections found in the “Optimize Array For” field in the Auto Setup Menu sec ti...
Page 32 - View Drive Assignments; Drive Model
SuperTrak66™ User's Manual Chapter 3 - 21 - 3.4 View Drive Assignments By pressing [2] on the “Main Menu” screen, the “View Drive Assignments” screen is displayed (below). This screen does not allow modifications to any of the four fields. Figure 8: View Drive Assignments screen Channel: ID This fie...
Page 34 - Define Array Definition Menu; Figure 10: Define Array Definition Menu screen
SuperTrak66™ User's Manual Chapter 3 - 23 - Capacity (MB) The values in this column reflect the total capacity in MB (megabytes) for that array. Status This column displays the state information for each array. Status definitions can be found at the beginning of Section 3.2. Define Array Definition ...
Page 35 - Creating a RAID 0 Array
SuperTrak66™ User's Manual Chapter 3 - 24 - Creating a RAID 0 Array In the Definition Menu section (see Figure 10), use the [Space] key to cycle through array types and select "RAID 0" for RAID Level. You will be joining the drives you assign to this array together and splitting (or striping...
Page 36 - Creating a Mirroring Array with an Existing Data Drive; Figure 12: Source Disk Window for Mirroring Existing Data
SuperTrak66™ User's Manual Chapter 3 - 25 - Figure 11: Two-Drive Mirroring Dialogue Window Once the process is complete, you will be returned to the [ Define Array ] menu where the array will be shown as defined. NOTE: you may choose to attach an unassigned third drive to SuperTrak66 to act as a ...
Page 37 - Assigning Four Drives to a Mirroring Array; Assigning Drives to a RAID 3 Array
SuperTrak66™ User's Manual Chapter 3 - 26 - Assigning Four Drives to a Mirroring Array Under the [ Drive Assignments ] section, assign all drives to the array and save the information with <Ctrl-Y>. SuperBuild will automatically create two striped pairs of drives (RAID 0+1). You will be return...
Page 38 - Creating a RAID 5 Array; Assigning Drives to a RAID 5 Array
SuperTrak66™ User's Manual Chapter 3 - 27 - Creating a RAID 5 Array Use the information in Chapter 6 to help determine the selection of a RAID 5 array. In the Definition Menu section, use the [Space] key to cycle through array types and select "RAID 5" for RAID Mode. You must configure such ...
Page 39 - Assigning Drives to a Spanning Array
SuperTrak66™ User's Manual Chapter 3 - 28 - NOTE: Since spanning uses the full capacity of each assigned drive, different capacity drives may be used without adversely affecting the performance of the array. No other RAID benefits are provided (see Chapter 6). Assigning Drives to a Spanning Array Un...
Page 40 - Disk Array Recognition Order; Saved Disk Array Information
SuperTrak66™ User's Manual Chapter 3 - 29 - Figure 13: Assigning Bootable Array Disk Array Recognition Order During startup, the disk arrays on the SuperTrak66 are recognized in this order: 1) The array set to bootable in the SuperBuild T M setup 2) By the Array number (i.e. Array 1, Array 2…). This...
Page 41 - Controller Configuration
SuperTrak66™ User's Manual Chapter 3 - 30 - Figure 14: Delete Array Menu NOTE: Deletion of an existing disk array could result in the loss of all dat a from the hard drives of the affected array. Record all array information, including array type, disk members, and stripe block size, in case you wis...
Page 43 - SuperCheckTM Setup; O driver, and the SuperCheck Monitoring Utility.
SuperTrak66™ User's Manual Chapter 4 - 32 - SuperCheck™ Setup SuperCheck™ is Promise Technology’s array and system monitoring utility. With SuperCheck, you can monitor you’re arrayed hard drives, rebuild arrays, and check the operation of server-level components (fans, etc.). There are four basic so...
Page 45 - SuperCheck Installation; “Installation; Installation Scenarios; “SuperCheck Administration.”
SuperTrak66™ User's Manual Chapter 4 - 34 - 4.1 SuperCheck Installation SuperCheck has many component modules, which, depending on your scenario, may or may not need to be installed on your system. The following “Installation Scenarios” describe what components are to be installed, and where. Instal...
Page 47 - Common Component Installation
SuperTrak66™ User's Manual Chapter 4 - 36 - Common Component Installation This section outlines the installation procedure for a component of the SuperCheck software package. See the installation scenarios outlined in section 4.1.1 to determine which components to install. NOTE : If you are re-insta...
Page 52 - SuperCheck Administration; Creating Message Servers & Agents
SuperTrak66™ User's Manual Chapter 4 - 41 - 4.2 SuperCheck Administration Once installation is complete, you may begin using the SuperCheck utility. There are still a few things that need to be configured before your SuperCheck install and administration are complete. This section will outline tasks...
Page 53 - Array Administration; Setting Up Email Notification
SuperTrak66™ User's Manual Chapter 4 - 42 - Array Administration Array administration is the ability to create, view, modify and delete arrays. The ability to view the status of an array through the utility allows identification of problems which may require user intervention to prevent the array fr...
Page 54 - Identifying Problems
SuperTrak66™ User's Manual Chapter 4 - 43 - Identifying Problems There are a variety of problems which can be detected by SuperCheck, allowing you to possibly prevent a system crash or data loss due to a hardware problem. The software can determine if an array member has failed, show whether the hou...
Page 55 - SuperCheck Quick Reference; To Create A New Message Server; Users
SuperTrak66™ User's Manual Chapter 4 - 44 - 4.3 SuperCheck Quick Reference The following section is a listing of initial steps necessary to complete each task during administration of a SuperTrak66 server system using the SuperCheck utility. These tasks are not listed in any particular order, nor is...
Page 58 - Removing an User From an Email Receiver List; Email receiver list; Adding/Removing Events to/from Email Alert Notification
SuperTrak66™ User's Manual Chapter 4 - 47 - Removing an User From an Email Receiver List 1) Double-click on the Message Agent from which you wish to remove a user for email alert notification(s). This will open the Message Agent main screen. Find the Information View of the Message Agent screen. 2) ...
Page 59 - Using SuperCheckTM; Tree View
SuperTrak66™ User's Manual Chapter 5 - 48 - Using SuperCheck™ This section is an in-depth software functionality reference for the SuperCheck RAID Manager. It contains step-by-step instructions on activating events, modifying values, and executing all major tasks. 5.1 Main Window Upon starting Super...
Page 60 - Using Tree View; Figure 24: Using Tree View
SuperTrak66™ User's Manual Chapter 5 - 49 - Using Tree View The Tree View can display every element of your SuperTrak66 system. This menu behaves like the Tree View in Windows Explorer (Explorer shows logical drives and folders, etc… in a hierarchical menu structure). You may also choose to expand o...
Page 61 - Console & Server level rights; : no special user or administrative rights; Array & User level rights; Refreshing SuperTrak Monitoring
SuperTrak66™ User's Manual Chapter 5 - 50 - Console & Server level rights : no special user or administrative rights are required since the name applies only to the user’s system. Array & User level rights : requires administrative (password-protected) rights since other Agents can see the a...
Page 62 - Using Object View; Figure 25: Using Object View; Using Information View; Figure 26: Using Information View
SuperTrak66™ User's Manual Chapter 5 - 51 - Using Object View The device icons generated by a double-click in the Tree View will be displayed in this portion of the window. Double-clicking an icon in the Object View highlights the item corresponding to it in the Tree View and changes the Object View...
Page 63 - Using Status Bar; Figure 27: Using Status Bar; Using Pull-Down Menu Items
SuperTrak66™ User's Manual Chapter 5 - 52 - Using Status Bar Figure 27: Using Status Bar SuperCheck’s status bar is no different than any other Windows program. The status bar is located just below the Main Window of SuperCheck and provides status information of various administration functions such...
Page 64 - Using View Pull-Down Menu; Figure 30: Using Connection Pull-Down Menu
SuperTrak66™ User's Manual Chapter 5 - 53 - Using View Pull-Down Menu Figure 29: Using View Pull-Down Menu By checking or unchecking items with the mouse, this pull-down menu selects or deselects the appearance of the Toolbar icons, Status Bar, and/or Tree View window. Using Connection Pull-Down Men...
Page 65 - Using Preference Pull-Down Menu; Figure 31: Using Preference Pull-Down Menu; Using Help Pull-Down Menu; About SuperCheck
SuperTrak66™ User's Manual Chapter 5 - 54 - Using Preference Pull-Down Menu Figure 31: Using Preference Pull-Down Menu The Preference pull-down menu allows users or administrators to change the way the SuperCheck Main Window is displayed: Font Selecting Font allows you to select a different font and...
Page 66 - Using Help Topics; Contents
SuperTrak66™ User's Manual Chapter 5 - 55 - Start/Stop AutoDemo press F12 key Next Item press F10 Previous Item press F11 Using Help Topics Activated from the pull-down menu or toolbar icon, online help offers information on functions and how-to items accessible from the SuperCheck utility. There ar...
Page 70 - Console Functions; Creating A New Message Server; Figure 36: Creating New Message Server pull-downs
SuperTrak66™ User's Manual Chapter 5 - 59 - 5.3 Console Functions The SuperCheck “Console” in the SuperCheck utility main screen represents the system from which you are monitoring your SuperTrak66 system(s). Its icon appears at the top of the Tree View (see below). When this icon is highlighted, yo...
Page 71 - Viewing Console Object icons; Figure 38: Console Object View
SuperTrak66™ User's Manual Chapter 5 - 60 - Figure 37: Labeling New Message Server Viewing Console Object icons Once a Message Server has been created, double-clicking on the Console icon will display the associated “Message Server” icon(s) in the Object View. These represent the message server(s) c...
Page 72 - Message Server Functions; Deleting A Message Server; Figure 39: Deleting Message Server pull-down; Disconnecting A Message Server; ) Right-click on the “Message Server” icon in the Tree View area of the
SuperTrak66™ User's Manual Chapter 5 - 61 - 5.4 Message Server Functions The “Message Server” icon in the SuperCheck Tree View represents the server that acts as a “gateway” into a particular SuperTrak Pro system. The system may be composed of one server (the “gateway” server itself), or multiple se...
Page 73 - Connecting The Message Server
SuperTrak66™ User's Manual Chapter 5 - 62 - 2) Left -click on “Disconnect” in the pull-down/pop-up menu. Figure 40: Disconnecting Message Server pull-down 3) Click the “Confirm” button. The Server connection from the SuperTrak66 will be taken "offline." This change will take effect immediate...
Page 74 - Switching to Another Server
SuperTrak66™ User's Manual Chapter 5 - 63 - Figure 41: Connecting Message Server pull -down Switching to Another Server 1) To connect to a Message Server in a different location, make sure the Message Server icon is highlighted, then enter the IP address and label name of the desired server in the I...
Page 75 - Viewing Message Server Object icons; Figure 42: Message Server Information View; Viewing Message Server Information; Label
SuperTrak66™ User's Manual Chapter 5 - 64 - Viewing Message Server Object icons Double-clicking on the “Message Server” icon will display the SuperTrak66 system server icons connected to the highlighted message server within the Object View (see top of figure below). Clicking on the individual icons...
Page 77 - Message Agent Functions; Accessing Message Agent; Save password; Creating A New User
SuperTrak66™ User's Manual Chapter 5 - 66 - 5.5 Message Agent Functions The “Message Agent” icon(s) in the SuperCheck utility main screen represent the SuperTrak66 servers connected to the Message Server in a particular SuperTrak66 system. There may be only one member in a network (the server itself...
Page 79 - Setting Up E-mail Alert Notification; Email alert on error; Adding an User to an Email Receiver List
SuperTrak66™ User's Manual Chapter 5 - 68 - Setting Up E-mail Alert Notification 1) Double-click on the Message Agent icon from where you want to receive email alert notifications. This will reveal the Message Agent main screen. Find the Information View of the Message Agent screen s imilar to below...
Page 81 - Scheduling Array Synchronization; Figure 50: Scheduling Array Synchronization
SuperTrak66™ User's Manual Chapter 5 - 70 - Figure 49: Adding/Removing Events for Email Alert 2) Select the event you wish to modify in the “Event” column. 3) Right-click on the “Email” column and select “yes” to have this event send alert email notification. Otherwise, select “no” to remove it as a...
Page 84 - Email ID; Alert Reci pients Email Address List
SuperTrak66™ User's Manual Chapter 5 - 73 - SuperTrak66 server in question in the two boxes directly below (“SMTP server” and “Email ID”.) SMTP Server Enter the SMTP server name or IP address of your mail server. Contact the System Administrator if you need this information. If you need to change in...
Page 86 - User Management Functions; Creating A New User; Deleting an Existing User
SuperTrak66™ User's Manual Chapter 5 - 75 - 5.6 User Management Functions The “Users” icon in the Tree View is a folder containing a list of users and administrators who are permitted access to a particular SuperTrak66 system’s status. Creating A New User 1) Right-click the “ Users ” icon in the Tre...
Page 87 - Changing Passwords
SuperTrak66™ User's Manual Chapter 5 - 76 - Figure 55: Deleting User menu 2) Right-click the icon and select “ Delete ” from the pop-up menu. 3) Choose “ Yes ” if this is a user you wish to delete. NOTE: SuperCheck will not allow deletion of the last account with admin privileges. This protects the ...
Page 88 - User Information View; User Name
SuperTrak66™ User's Manual Chapter 5 - 77 - Figure 56: User icons in Object View The “Admin” icon in the Tree View represents the configuration of a user who has “User Account Rights” on a particular SuperTrak66 system. Double-clicking on the icon will display an “Administrator Information View”, as...
Page 90 - O RAID Functions; Viewing I; Type
SuperTrak66™ User's Manual Chapter 5 - 79 - 5.7 I 2 O RAID Functions The “I 2 O RAID” icon(s) in the Tree View represents the I 2 O component installed on a Message Agent. Through here, you can identify model information and hardware/firmware versions. Viewing I 2 O RAID Object icons Double-clicking...
Page 91 - Creating a New Array; New
SuperTrak66™ User's Manual Chapter 5 - 80 - 5.8 IOPx Functions The “IOP x ” (I/O Platform #x) icon(s) represent individual SuperTrak66 controller cards which may be installed as part of a single or multiple SuperTrak66 server system as seen by SuperCheck. From here, users may create a new array, can...
Page 92 - Reading/Clearing Events from SuperTrak Memory Buff e r
SuperTrak66™ User's Manual Chapter 5 - 81 - 4) The new array icon will be created in the Tree View, titled with the text entered into the “Name” field. 5) Drag and drop any unassigned drive icon within the Tree View area on top of the array icon which you have just created in order to add the drive ...
Page 93 - Using The Event Viewer; and click “Close” button.; Changing Flush Memory Timing
SuperTrak66™ User's Manual Chapter 5 - 82 - Using The Event Viewer After "Read Events" has been selected, the Event Viewer window appears (see below). The Event Viewer lists events according to type, date, status, and array status. The entire events log is not shown or accessed from the memo...
Page 94 - Changing Dirty Threshold Flush Start Setting; Figure 64: IOPx Object View icons
SuperTrak66™ User's Manual Chapter 5 - 83 - Changing Dirty Threshold Flush Start Setting As part of the System Cache Policy settings, a user is able to change the maximum percentage of the total onboard SuperTrak66 memory that can be occupied by data that has not yet been written to disk (i.e. "...
Page 95 - IOPx Information View; System Information
SuperTrak66™ User's Manual Chapter 5 - 84 - IOPx Information View The Information View displays the “IOP x Information View” as seen in Figure 65. The fields displayed in the “IOP x Information View” are defined as follows: System Information The “System information” section contains a list box whic...
Page 97 - Viewing Channel Object icons
SuperTrak66™ User's Manual Chapter 5 - 86 - 5.9 Channel (ch x ) Functions The “ch x ” icons represent particular drive channels (i.e. 1,2,3,4) on the SuperTrak66 controller card. Viewing Channel Object icons Double-clicking on the icon displays the icons of the hard drives connected to the channel i...
Page 98 - Hard Drive Functions; Hard Drive Information View; Disk Model Name
SuperTrak66™ User's Manual Chapter 5 - 87 - 5.10 Hard Drive Functions The hard drive icons represent hard drives connected to the SuperTrak66 controller card. The icons will be identified by the drive’s make, model, status, size, DMA mode, and array configuration. Hard Drive Information View Since t...
Page 99 - Enclosure Functions; The “Enclosure; Enabling Rebuild/Synchronization Beeper; Figure 68: Enclosure Object View
SuperTrak66™ User's Manual Chapter 5 - 88 - 5.11 Enclosure Functions The “Enclosure X ” icon(s) represent the server-level monitoring capabilities of SuperCheck. From this icon, users may choose to enable alerting alarms during rebuilding and synchronizing of arrays. In addition, they may monitor en...
Page 100 - Enclosure Information View; Figure 69: Enclosure Information View
SuperTrak66™ User's Manual Chapter 5 - 89 - Enclosure Information View The Information View shows a graphical representation of the FastSwap66 or SuperSwap66 “hot” swap enclosures, along with the monitored components (fan, temperature, or power), as shown below. Figure 69: Enclosure Information View...
Page 101 - Array Functions; turn on/off read and write back cache, and view cache statistics.; Deleting an Existing Array; to back up any needed data before deletion.
SuperTrak66™ User's Manual Chapter 5 - 90 - 5.12 Array Functions The “Array” icon in the Tree View represents the architecture of a particular array. From here, admin users can de lete an existing array, rebuild data to a replacement disk, synchronize data on mirrored drives, rename the array, turn ...
Page 102 - Rebuilding An Array; the same capacity or larger.
SuperTrak66™ User's Manual Chapter 5 - 91 - Rebuilding An Array You will want to rebuild an array whenever a drive has failed and been removed from a RAID 1, 0+1, 3 or 5 array. For continuous operation, a replacement drive can be "hot" swapped while the attached system is operational. NOTE: ...
Page 103 - Using Rebuild Wizard; Figure 72: Rebuild Wizard Step 1
SuperTrak66™ User's Manual Chapter 5 - 92 - Using Rebuild Wizard Step 1 1) Select the correct Target drive which will receive data (see below) Make sure you select the blank new or replacement drive. The unselected drive(s) will contain “good” data. This will be the remaining working drive(s) of an ...
Page 104 - Step 2; Figure 73: Rebuild Wizard Step 2
SuperTrak66™ User's Manual Chapter 5 - 93 - Step 2 1) Confirm the Target or “Rebuild” disk by drive identification. 2) Click "Finish" button to initiate physical Rebuild, click the Back button to review Step 1, or Cancel button to Stop (see figure below) Figure 73: Rebuild Wizard Step 2 3) O...
Page 105 - To Stop Rebuild; mirrored Array in Tree View.
SuperTrak66™ User's Manual Chapter 5 - 94 - To Stop Rebuild 1) To halt the Rebuild process, right -click the Array # again. 2) The pull-down menu will appear showi ng the Stop Rebuild option as shown below (see below). 3) Once "Stop Rebuild" is selected, you will be asked to verify "Canc...
Page 106 - Halting Synchronization
SuperTrak66™ User's Manual Chapter 5 - 95 - Figure 76: Array Synchronization pull-down NOTE: During Array Synchronization, users may continue to access the working array and perform normal PC functions. However, system performance will be slightly degraded and the process will take longer. Halting S...
Page 107 - Turning On Read Cache
SuperTrak66™ User's Manual Chapter 5 - 96 - Turning On Read Cache Depending on the application or server operation in which the SuperTrak66 is used, admin/users may elect to turn on the read cache feature of the SuperTrak66 controller for performance purposes or disable caching entirely. Presence or...
Page 108 - Viewing Cache Memory Statistics; area. A description of the statistics is provided on p. 98.; Viewing Array Object icons; Figure 78: Array Object View
SuperTrak66™ User's Manual Chapter 5 - 97 - Viewing Cache Memory Statistics The usage performance statistics of the SuperTrak66 memory provides the admin/user with information about the effectiveness and efficiency of the cache. Such statistics may be used as the basis of adjusting the amount of cac...
Page 109 - Information View; Figure 79: Array Information View
SuperTrak66™ User's Manual Chapter 5 - 98 - Information View The Information View displays information pertinent to the operation of the chosen array, as seen below. Figure 79: Array Information View
Page 113 - RAID Setup
SuperTrak66™ User's Manual Chapter 6 - 102 - RAID Setup This chapter discusses the various types of RAID arrays, their applications, including performance and reliability considerations, and general maintenance information. Given the variety of applications for RAID systems, the various RAID levels ...
Page 114 - Application Scenarios; High Performance Desktop PCs Working With Large Files
SuperTrak66™ User's Manual Chapter 6 - 103 - 6.1 Application Scenarios This section describes typical application scenarios for a RAID system. You may use this information as a guideline to tailor your RAID system configuration to meet your specific needs. Keep in mind that when dealing with striped...
Page 115 - Mid-Sized Windows NT Application Server
SuperTrak66™ User's Manual Chapter 6 - 104 - One solution is to create two (2) mirroring (RAID Level 1) arrays using four (4) drives (2 drives per array). Array 1 can be used for the bootable system files. Array 2 can be used for the user or data files. With SuperTrak66, Array 1 would consist of dri...
Page 116 - Largest Storage Capacity Required; Spanning; RAID Implementation
SuperTrak66™ User's Manual Chapter 6 - 105 - Largest Storage Capacity Required In the event that the largest capacity possible is required, one of two possible configurations are suggested: 1) Spanning - This method effectively takes advantage of the total capacity of all attached drives. It essenti...
Page 117 - Data striping with dedicated parity drive (RAID 3)
SuperTrak66™ User's Manual Chapter 6 - 106 - Mirroring (RAID 1) Mirroring is a widely -used method of fault tolerance. Mirroring exactly duplicates the content of one drive on to the other drive for every write operation. If either drive fails, the array continues to function using the remaining wor...
Page 119 - RAID Management & Operation; Critical & Offline Arrays
SuperTrak66™ User's Manual Chapter 6 - 108 - 6.3 RAID Management & Operation This segment covers issues pertaining to general RAID system management, operation, and terminology. Critical & Offline Arrays A fault tolerant array goes "critical" when a drive is removed or fails. Due to ...
Page 120 - Configuration Ideas; Fault Tolerance; could
SuperTrak66™ User's Manual Chapter 6 - 109 - 6.4 Configuration Ideas This part of the chapter covers additional ideas which are helpful to bear in mind while considering RAID configurations. Fault Tolerance Hard drives aren’t the only things that can fail in a server room full of equipment, PCs, har...
Page 121 - Troubleshooting; Buzzer Alarms; the monitor will not turn on.; Check to ensure that the memory module is properly seated.; by some error messages.
SuperTrak66™ User's Manual Chapter 7 - 110 - Troubleshooting This chapter provides information on how to interpret error conditions as reported by the SuperTrak66. This includes buzzer alarms, LED display codes, SuperTrak BIOS Error Messages, and Installation & Runtime Problems. The information ...
Page 122 - LED Display Codes; Event: LEDs on the card backplane turn on a few seconds after system
SuperTrak66™ User's Manual Chapter 7 - 111 - 7.2 LED Display Codes LED displays appear on the backplane of the SuperTrak66 controller. NOTE: The LEDs on the backplane of the SuperTrak66 controller go through various patterns throughout the power-on and initialization process. However, only three dif...
Page 123 - SuperTrak66 BIOS Error Messages; No Array is defined...
SuperTrak66™ User's Manual Chapter 7 - 112 - 7.3 SuperTrak66 BIOS Error Messages On bootup, the SuperTrak66 BIOS will initialize. Should an error be detected, the following messages will appear on screen and the bootup process halted. Message: No Array is defined… Cause: Either no drives are detecte...
Page 124 - Installation & Runtime Problems; Event: SuperTrak66 BIOS does not show up
SuperTrak66™ User's Manual Chapter 7 - 113 - 7.4 Installation & Runtime Problems This segment covers certain problems which may be encountered during SuperTrak66 installation, configuration and run-time. Event: SuperTrak66 BIOS does not show up Cause: Being fully PnP compatible, the SuperTrak66 ...
Page 125 - Technology Background; Introduction to RAID; NOTE: Promise recommends to use a block size smaller than
SuperTrak66™ User's Manual Appendix A A-1 Technology Background Introduction to RAID RAID (Redundant Array of Independent Disks) allows multiple hard drives to be combined together to form one large logical drive or “array.” As far as the operating system is concerned, the array represents a single ...
Page 133 - O technology
SuperTrak66™ User's Manual Appendix A A-9 I 2 O technology I 2 O, which stands for Intelligent Input/Output, addresses one of the weakest links in turning today’s PCs into servers: degraded CPU performance due to heavy I/O processing. By offloading much of the I/O workload to the SuperTrak66 control...
Page 135 - SuperTrak66 Technical Specifications; Data Protection Features
SuperTrak66™ User's Manual Appendix B B-1 SuperTrak66 Technical Specifications Performance-Related Features • True hardware-based RAID • Single IRQ per RAID I/O • Intelligent cache dynamically configures itself • Support for up to 128MB (minimum of 8MB required) of EDO RAM in one 72 pin SIMM socket ...
Page 137 - Frequently Asked Questions; Q: What kind of hard drives can I use for a SuperTrak66 array?; can; Q: Can I use ATAPI devices on the SuperTrak66 controller?
SuperTrak66™ User's Manual Appendix C C-1 Frequently Asked Questions This section lists frequently asked questions involving pre-installation, drive issues, installation, and post -installation. Pre-Installation (Speed, Device Types, Capacity, Cabling) Q: What kind of hard drives can I use for a Sup...
Page 138 - Drive Issues
SuperTrak66™ User's Manual Appendix C C-2 Drive Issues Q: Can I add a drive to a SuperTrak66 RAID array via hot-swap and dynamically adjust the array size/configuration? A: No. The SuperTrak66 system does not support dynamically adjustable RAID size/configurations. Q: Can I take a set of drives whic...
Page 140 - Q: How can I change the IRQ setting for the SuperTrak66 controller?
SuperTrak66™ User's Manual Appendix C C-4 Q: How can I change the IRQ setting for the SuperTrak66 controller? A: The SuperTrak66 controller is fully PCI PnP. This means all the resourc es that it uses are assigned by the PCI BIOS on the motherboard. While SuperTrak66 supports the IRQ sharing feature...
Page 141 - Q: How can I be sure that write -back cache has flushed before I reboot; NOTE: powering off before a proper shutdown is; Q: Why can’t I see the drives on the SuperTrak66 under FDISK?
SuperTrak66™ User's Manual Appendix C C-5 Q: How can I be sure that write -back cache has flushed before I reboot after partitioning and formatting an array? A: A cache flush is always triggered immediately following any write from the int 13h BIOS. This level of array support is what FDISK and FORM...
Page 143 - Contacting Technical Support; Technical Support Services
SuperTrak66™ User's Manual Appendix D D-1 Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most effici...
Page 146 - Limited Warranty; under normal use and service.; Disclaimer of other warranties
SuperTrak66™ User's Manual Appendix E E-1 Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for one (1) year from the time of the delivery of the product to the original end user: a) the product will conform to Promise’s specifications; b) the product will be free from defects in m...
Page 148 - Returning Product For Repair
SuperTrak66™ User's Manual Appendix F F-1 Returning Product For Repair If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Staff through one of our Technical Services, making sure to provide the following information: • Pro...
Page 149 - Your Responsibilities
SuperTrak66™ User's Manual Appendix F F-2 Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product an...
Page 150 - Glossary of Terms
SuperTrak66™ User's Manual Appendix G G-1 Glossary of Terms API Application Programming Interface: A software layer which provides a common method of accessing several types of hardware or other software that it supports. APIs reduce the technical expertise needed for applications to be able to supp...
Page 156 - INDEX; Bootable
SuperTrak66™ User's Manual Appendix H H-1 INDEX A Administration Assigning user rights ................ 75 Password protection................. 76 Arrays Administration of ...................... 41 Bootable ........................... 15, 28 Creating .16, 22, 24, 26, 27, 44, 79 Critical & Offlin...
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