Pitney Bowes SV61983 - Manuals

v SV61983 Rev. G Machine Identification Product Name: mailstation 2™ digital postage meter Model Number: K700 (Product Code K7M0) Resources To obtain product help through tutorials, troubleshooting pages, downloads, chat, and forums, go to: http://www.support.pb.com/K7M0 To order Pitney Bowes suppli...

vii SV61983 Rev. G 1 • Introduction What's In this Guide .......................................................... 1-1About the Pitney Bowes Small Office Series ™ .................. 1-2 About Your Machine .......................................................... 1-2Sections of the Meter Stamp .......

viii Table of Contents SV61983 Rev. G 4 • Printing Options Printing Options ................................................................. 4-1Sections of the Meter Stamp ............................................. 4-1Printing a $0.00 Meter Stamp ............................................ 4-2A...

ix Table of Contents SV61983 Rev. G Adding Postage to Your Machine ...................................... 5-9 At a PC Using PC Meter Connect ™ Desktop App. . 5-9 Using an Analog Phone Line (at Back of Meter) ...... 5-10 Performing USPS Meter Inspections ............................... 5-11 At a PC U...

xi Table of Contents SV61983 Rev. G 8 • Reports Reports Overview .............................................................. 8-1Funds Report ..................................................................... 8-1Refill Summary Report ...................................................... 8-2 At...

xii Table of Contents SV61983 Rev. G Appendix A - PC Meter Connect ™ Desktop Application Appendix B - Passwords and Meter Functions Appendix C - How to Enter Text Appendix D - Glossary Index

1-1 SV61983 Rev. G 1 • Introduction What's in this Guide Chapter Description Chapter 1 Introduction Describes the key features of your mail ing system. It also includes important safety notes. Chapter 2 Getting to Know Your System Explains the purpose and shows the lo ca tion of each control and ma ...

1-2 1 • Introduction SV61983 Rev. G About the Pitney Bowes Small Office Series™ Pitney Bowes Small Office Series™ is a line of unique mailing solu-tions for small businesses and those with home offices. The line has products for all volumes and types of postage usage from less than $30/month in post...

1-3 1 • Introduction SV61983 Rev. G Sections of the Meter Stamp These are the sections that make up the meter stamp printed on your mail piece. Envelope Ad Postal Inscription* Postage Applied Optional Printing Required Printing Meter Serial Number *required only for certain classes of mail What is I...

1-4 1 • Introduction SV61983 Rev. G Postal Requirements The meter on your mailing machine is licensed by the United States Postal Service (USPS ® ) and you must follow some basic requirements. • Mail must have the correct date and postage amount in the me- ter stamp (indicia). • Metered mail must be...

1-5 1 • Introduction SV61983 Rev. G Other Sources of Information Other sources of information for your mailing machine include: • The machine Quick Reference Guide, located in the front pull-out tray. It has con densed ver sions of many of the topics covered in this book. • The PC Meter Connect™ app...

1-6 1 • Introduction SV61983 Rev. G Specifications Equipment Size Base Model 8.4” (213 mm) H x 13.8” (351 mm) L x 10.4” (264 mm) D Base Model With Scale 9.1” (231 mm) H x 13.8” (351 mm) L x 10.4” (264 mm) D Weight 7.9 lbs. (3.6 kg.) without scale8.7 lbs. (4.0 kg.) with scale Power Requirements 100-1...

1-7 1 • Introduction SV61983 Rev. G IMPORTANT: For best results, always make sure your material conforms to these specifications. Specifications (cont'd) Material (see figure below) Minimum Size 5" x 3.5" (127 mm x 89 mm Minimum Thickness 0.007" (0.18 mm) Maximum Thickness 5/16" (8.0...

1-8 1 • Introduction SV61983 Rev. G Important Safety Notes Follow the normal safety precautions for all of fice equipment. • Please read all instructions before you attempt to op er ate the sys-tem. Save these in struc tions for future use. • Use only Pitney Bowes-approved supplies, in particular ae...

1-9 1 • Introduction SV61983 Rev. G Important Safety Notes (cont'd) • Avoid touching moving parts or materials while the ma chine is in use. Before clear ing a stall (jam), be sure ma chine mechanisms come to a complete stop. • To prevent overheating, do not cover the vent open ings. • When removing...

1-10 1 • Introduction SV61983 Rev. G Important Telephone Safety Instructions The machine may connect directly to an an a log tele phone line. For your protection, basic safety pre cau tions should always be followed to reduce the risk of fire, elec tric shock, and injury to persons. These safety pre...

2-1 SV61983 Rev. G 1 2 3 Parts of the Machine 5 4 2 • Getting to Know Your System Item Part Description 1 Control Panel Allows you to enter and set up information on your mailing system. 2 LED Lights amber when your machine is low on ink (one blink indicates the machine is out of ink). 3 Scale (opti...

2-3 2 • Getting to Know Your System SV61983 Rev. G Connections on Back of Machine 1 4 3 2 6 5 Item Part Description 1 Phone Jack Allows you to connect to an analog phone line via a standard RJ-11 phone plug (the same as a Fax machine) and connect to the Pitney Bowes Data Center to download postage a...

3-1 SV61983 Rev. G Home Screen When you power up your system, the Home screen ap pears on the operating display. If your sys tem has been set up to require a Lock Code or password, you are prompted to enter it. A typical Home screen is show below (with optional scale connected and optional internal ...

3-2 3 • Running Mail SV61983 Rev. G Determining the Amount of Postage to Use The amount of postage on a mail piece is based on USPS regula-tions and involves factors such as:• class of mail • weight• shape (for certain size letters and all packages) • how fast you want the mail piece delivered If yo...

3-3 3 • Running Mail SV61983 Rev. G Keying In the Postage Directly Use this method when you already know the exact amount of postage.1. From the main screen, en ter the post age us ing the nu mer ic keys and press Enter/yes . NOTE: You do not need to enter the deci- mal point. 2. Slide the envelope ...

3-4 3 • Running Mail SV61983 Rev. G Using the Optional Scale with Optional Internal Rating Use this method when you are using the optional scale and optional internal rating feature.1. Place mail piece on scale. The weight of the mail piece appears on the display. i NOTE 1: If there was no class spe...

3-5 3 • Running Mail SV61983 Rev. G Entering Weight Manually with Optional Internal Rating Use this method when:• you already know the weight of a mail piece and you are not us-ing the optional scale. • you are using the optional scale and the weight of the mail piece exceeds that weight limit of th...

3-6 3 • Running Mail SV61983 Rev. G Weight Hold Mode The weight hold mode, when activated (see Chapter 6 - System Settings ), allows you to rate a piece of mail even if the weight is re- moved from the scale. You would use this mode when the size of the mail piece covers the display screen. The mach...

3-7 3 • Running Mail SV61983 Rev. G Printing the Batch Count 1. Press Menu . 2. Use the Review keys to scroll to "Select a report?" and press Enter/yes. 3. Use the Review keys to scroll to "Print funds report?” and press Enter/yes . When prompted, insert an envelope or tape strip into th...

3-8 3 • Running Mail SV61983 Rev. G Clearing the Batch Count IMPORTANT: Make sure you really want to clear the batch count; once you do, you can't re store the data. 1. Press Funds. 2. Use the Review keys to scroll to "Reset batch postage and piec- es?” and press Enter/yes. 3. Press Enter/yes to...

4-1 SV61983 Rev. G Printing Options There are various printing options available when processing mail through your machine. Refer to the table below. Printing Option Used for Outgoing Mail Used for Incoming Mail Print a normal meter stamp (postage indicia) X Turn off and on the printing of the date ...

4-2 4 • Printing Options SV61983 Rev. G Manually Changing Printed Date for the Meter Stamp You may want to advance the date printed on the meter stamp if it is after normal business hours and you want to prepare outgoing mail for a future business day's mailing. IMPORTANT: • You can advance the date...

4-3 4 • Printing Options SV61983 Rev. G At a PC Using the PC Meter Connect™ Desktop Application 1. At the My Meter tab, select Meter Settings . 2. Select Date and Time . 4. Click Apply . A confirmation screen displays the new date. Click OK. 5. To set the date on your mail back to the current date, ...

4-4 4 • Printing Options SV61983 Rev. G Turning On or Off Date Printing for the Meter Stamp For most mailings, you normally print the date as part of the meter stamp. However, for certain classes of mail, you may want to turn off the date. Call your local post office or visit www.usps.com for furthe...

4-5 4 • Printing Options SV61983 Rev. G At a PC Using the PC Meter Connect™ Desktop Application 1. At the My Meter tab, select Meter Settings . 2. Select Ads & Inscriptions . 3. In the Envelope Ads field, use the dropdown list to select the desired Ad, or select the blank option to remove an ad....

4-6 4 • Printing Options SV61983 Rev. G Adding/Removing an Envelope Ad to the Meter Stamp Purchasing Other Envelope Ads for Your machine Your machine comes pre-loaded with six envelope ads. If you want another envelope ad, contact Pitney Bowes (see the Pitney Bowes Contact List at start of this guid...

4-7 4 • Printing Options SV61983 Rev. G Adding/Removing Postal Inscription to the Meter Stamp IMPORTANT: The postal inscription that prints on the meter stamp is a separate setting from the postal class you have chosen to rate your mail piece. The two normally should match for your mail piece. Howev...

4-8 4 • Printing Options SV61983 Rev. G Purchasing Other Postal Inscriptions for Your machine Your machine comes pre-loaded with two postal inscriptions. If you want another postal inscription, contact Pitney Bowes (see the Pitney Bowes Contact List at start of this guide). Inscriptions can be pur- ...

4-9 4 • Printing Options SV61983 Rev. G Printing Envelope Ad Only (no meter stamp) You may want to use this feature to add your company's message to incoming mail.1. Press Menu . 2. Use the Review keys to scroll to "Change meter stamp type?” and press Enter/yes. Turning ON Ad Only Printing - Use...

5-1 SV61983 Rev. G 5 • Adding Postage/ Connecting to Data Center Postage and Your Machine Postage is stored internally in your meter. When you need to add more, you simply establish communications between your meter and the Pitney Bowes Data Center, and specify the amount of postage you wish to down...

5-2 5 • Adding Postage/Connecting to Data Center SV61983 Rev. G Downloads from the Data Center to Your Machine When you connect to the Pitney Bowes Data Center to add postage or perform other transactions, the Data Center may activate other downloads while the machine is connected. If some type of s...

5-3 5 • Adding Postage/Connecting to Data Center SV61983 Rev. G Downloads from the Data Center to Your Machine (cont'd) The following downloads/activities may occur when your system is connected to the Pitney Bowes Data Center: System Update If there has been an important update to your system, you ...

5-4 5 • Adding Postage/Connecting to Data Center SV61983 Rev. G Downloads from the Data Center to Your Machine (cont'd) Postal Rate Update Postal rates change periodically by the USPS ® . If new rates are avail- able, you can download them quickly and easily directly from the Pitney Bowes Data Cente...

5-5 5 • Adding Postage/Connecting to Data Center SV61983 Rev. G Using PC Meter Connect™Desktop Application to Establish Communications (Preferred Method) PC Meter Connect™ Main Window i NOTE: If the PC Meter Connect ™ software was not running for some reason (you'll know this when you don't see the ...

5-6 5 • Adding Postage/Connecting to Data Center SV61983 Rev. G Plug phone line in here Using an Analog Phone Line to Establish Communications (Alternate Method) If you do not have Internet access available, you may establish com-munications to the Pitney Bowes Data Center using an analog phone line...

5-7 5 • Adding Postage/Connecting to Data Center SV61983 Rev. G At a PC Using the PC Meter Connect™ Desktop Application At the Postage tab (which is the default tab that displays when you first launch the program), view "Current Meter Balance". Printing a Funds (Postage) Report (only accessi...

5-8 5 • Adding Postage/Connecting to Data Center SV61983 Rev. G Checking Your Account Balance in the Postage By Phone ® System i NOTE: The Postage By Phone® ac count balance represents the funds in your account, not the amount in your meter. At a PC Using the PC Meter Connect™ Desktop Application At...

5-9 5 • Adding Postage/Connecting to Data Center SV61983 Rev. G Adding Postage to Your Machine You can add postage to your machine any time as long as you have enough funds in your Postage By Phone® system ac count. At a PC Using the PC Meter Connect™ Desktop Application 1. At the Postage tab, click...

5-11 5 • Adding Postage/Connecting to Data Center SV61983 Rev. G Performing USPS Meter Inspection Downloading Files or Updating System Use this option when you need to manually:• Restart an interrupted download • Download postal inscriptions, envelope ads, system updates, rate updates, or updating P...

6-1 SV61983 Rev. G System Settings Settings settings allow you to customize your machine for the way you run your mail and add security to those features that are sensi-tive to your organization. These settings include:• Setting display contrast • Setting system time • Using the preset feature • Set...

6-2 6 • System Settings SV61983 Rev. G At Mailing Machine 1. Press Menu. 2. Use the Review keys to scroll to "Change date and time settings?" and press Enter/yes . 3. Use the Review keys to scroll to "Change time?" and press Enter/yes. 4. Use the Review keys to advance or set back th...

6-3 6 • System Settings SV61983 Rev. G Preset Feature IMPORTANT: • You cannot delete the preset, but you can define new values for the preset based on the current condition of the machine. • The preset values display after you turn on your machine or after you activate the machine from "sleep...

6-4 6 • System Settings SV61983 Rev. G Turning the Preset Feature On or Off Preset Feature At Mailing Machine 1. Press Menu . 2. Use the Review keys to scroll to "Change setup?" and press En- ter/yes. 2. Use the Review keys to scroll to "Use preset setup?" and press Enter/yes. Turnin...

6-5 6 • System Settings SV61983 Rev. G Viewing the Preset At a PC Using the PC Meter Connect™ Desktop Application Select the My Meter tab , click Meter Settings, then click on "View Preset". See sample screen below. Click OK to close. Preset Feature At Mailing Machine 1. Press Menu . 2. Use ...

6-6 6 • System Settings SV61983 Rev. G Storing New Values for (Changing) the Preset At a PC Using the PC Meter Connect™ Desktop Application 1. Select the My Meter tab . 2. Click Meter Settings. 3. Click "Change Preset". A Change Preset screen displays. Preset Feature 4. Establish the proper ...

6-7 6 • System Settings SV61983 Rev. G At Mailing Machine 1. Establish the proper settings on your machine that you want the preset to contain (class, destination, envelope ad, etc.). i NOTE: If no class is selected, you may save a postage amount as a preset. Once a class is selected, you can not sa...

6-8 6 • System Settings SV61983 Rev. G Setting/Disabling the Lock Code The lock code prevents unauthorized access to your system after the machine has been powered up and/or has entered sleep mode.1. Press Menu. 2. Use the Review keys to scroll to "Change Setup" and press En- ter/yes. 3. Use...

6-9 6 • System Settings SV61983 Rev. G Setting Sleep Mode Activation Time You can set the amount of time the machine waits until entering "sleep mode". When the machine is in sleep mode, the display is blank (except for the time in the lower right) and you can't process mail. You awaken the ...

6-10 6 • System Settings SV61983 Rev. G View Metric Weight You can display a weight in metric values (grams or kilograms) when needed. This is helpful when you are using the internal rating feature and need to know the weight of an item when sending to a country whose rates are based on metric value...

6-11 6 • System Settings SV61983 Rev. G Activating/Disabling Weight Hold Mode The weight hold mode allows you to rate a piece of mail even if the weight is removed from the scale. You would use this mode when the size of the mail piece covers the display screen. The machine holds the weight in memor...

6-12 6 • System Settings SV61983 Rev. G Setting the High Value Warning You can have the machine warn you when you manually key in a post age val ue that is higher than a maximum amount that you spec-ify. This fea ture helps prevent you from ac ci den tal ly print ing a post- age val ue that's more t...

6-13 6 • System Settings SV61983 Rev. G Setting the Low Funds Warning You can have the machine warn you when your postage (funds) in the machine reaches a certain amount. This warning acts as a re-minder for you to add more postage to your machine (by connecting to the Data Center and downloading fu...

6-15 6 • System Settings SV61983 Rev. G Using Intra BMC ZIP Code Groups Intra BMC (Bulk Mail Center) ZIP Code groups are a USPS pre-sort option for bulk mailings in the USA. To qualify for a discount when using Intra BMC ZIP Code groups:• You must be sending mail pieces/parcels with origination and ...

6-16 6 • System Settings SV61983 Rev. G Creating/Maintaining Intra-BMC ZIP Groups Before you can set up Intra-BMC (Bulk Mail Center) ZIP Code groups, you must obtain a postal zone chart that is specific to your ZIP Code from your local post office.Use the postal zone chart to determine if the ending...

7-1 SV61983 Rev. G 7 • Standard Accounting (Option) Overview of Accounting An accounting feature on a mailing machine allows you to track your postage costs by categories. These categories can represent whatever makes sense to your organization - departments, people, locations, projects, etc. Tracki...

7-2 7 • Standard Accounting (Option) SV61983 Rev. G Creating an Account You need to create an account before you can use the accounting feature to track postage.1. Press Menu . 2. Use the Review keys to scroll to "Use Accounting functions?" and press Enter/yes. 3. Use the Review keys to scro...

7-3 7 • Standard Accounting (Option) SV61983 Rev. G Editing Account Name and Password You can edit an account name and password if you wish.1. Press Menu . 2. Use the Review keys to scroll to "Use Accounting functions?" and press Enter/yes. 3. Use the Review keys to scroll to "Edit an ex...

7-4 7 • Standard Accounting (Option) SV61983 Rev. G Viewing Account Totals You can view your account totals any time using this option. At a PC Using the PC Meter Connect™ Desktop Application 1. At the My Meter tab, select Account Reports . A report displays, listing the postage and number of pieces...

7-5 7 • Standard Accounting (Option) SV61983 Rev. G Printing an Accounting Report You can view and print your account totals any time. You may want to do this before you clear or delete an account, such as at the end of a fiscal year. At a PC Using the PC Meter Connect™ Desktop Application 1. At the...

7-6 7 • Standard Accounting (Option) SV61983 Rev. G At Mailing Machine 1. Press Menu . 2. Use the Review keys to scroll to "Use Accounting functions?" and press Enter/yes. 3. Use the Review keys to scroll to "Print an Account Report?" and press Enter/yes. 4. Select print single or pr...

7-7 7 • Standard Accounting (Option) SV61983 Rev. G Clearing All or Some of the Accounts You can clear the postage totals on an account when necessary (for example, at the end of a fiscal year). IMPORTANT: Make sure you really want to clear an ac count. Once you do, the account in for ma tion is gon...

7-8 7 • Standard Accounting (Option) SV61983 Rev. G Deleting an Account You can delete an account when necessary (for example, at the end of a fiscal year). IMPORTANT: Make sure your really want to delete an ac count. Once you do, the account in for ma tion is gone. We suggest you print an accountin...

8-1 SV61983 Rev. G Reports Overview Your machine allows you to view and print reports for funds usage, postage refills, and other valuable data. The printable reports are done right from your machine on an envelope or tape sheet. i NOTE: See Chapter 7 - Standard Accounting for information on Account...

8-2 8 • Reports SV61983 Rev. G At a PC Using the PC Meter Connect™ Desktop Application 1. At the My Meter tab , click Refill History . 2. Click Print at lower left of screen. Refill Summary Report 3. Click Print at lower left of screen again. 4. Select the desired printer at the Windows Print screen...

8-4 8 • Reports SV61983 Rev. G At Mailing Machine (Printed) 1. Press Menu . 2. Use the Review keys to scroll to "Select a report?" and press Enter/yes. 3. Use the Review keys to scroll to "Print Software Version report?" and press Enter/yes. 4. When prompted, insert tape sheet or env...

8-5 8 • Reports SV61983 Rev. G View Software (System) Versions (on Machine Display Only) This report lists system information about your system on the ma-chine display; it is not printed. 1. Press Menu . 2. Use the Review keys to scroll to "Select a report?" and press En- ter/yes. 3. Use the...

9-1 SV61983 Rev. G Messages Indicating Ink Cartridge Replacement i NOTE: We recommend that you keep a spare ink cartridge on hand at all times. Your actual ink usage will vary, depending on whether you routinely print ads, how many pieces of mail you print a day and oth er factors. The machine displ...

9-2 9 • Ink Installation and Maintenance SV61983 Rev. G 5. Press unlock symbol to open the cartridge holder. 6. Tilt the old cartridge towards you and lift out. Discard old cartridge.7. Remove new cartridge from its package and pull off protective tape covering the vent and ink holes. Replacing the ...

9-3 9 • Ink Installation and Maintenance SV61983 Rev. G Replacing the Ink Cartridge (cont'd) 8. Tilt new cartridge towards you and insert into print head. Straighten cartridge so it is upright. 9. Close ink cover by pressing down on lock symbol in circle near- est to you. 10. Close machine cover. Pr...

9-4 9 • Ink Installation and Maintenance SV61983 Rev. G Good Test Print(No Missing Lines) Poor Test Print (Missing Lines) Printing Test Pattern Running a print test may help you identify a printing problem.1. Press Menu . 2. Use the Review keys to scroll to "Use ink functions?" and press Ent...

9-5 9 • Ink Installation and Maintenance SV61983 Rev. G Replacing the Print Head IMPORTANT: This procedure should only be done under the direction or with the permission of a Pitney Bowes representative. 1. Press Menu . 2. Use the Review keys to scroll to "Use ink functions?" and press Enter...

9-6 9 • Ink Installation and Maintenance SV61983 Rev. G Replacing the Ink Tray IMPORTANT: This procedure should only be done under the direction or with the permission of a Pitney Bowes representative. 1. Press Menu . 2. Use the Review keys to scroll to "Use ink functions?" and press Enter/y...

10-1 SV61983 Rev. G continued- > Message Description Action Account Balance Low Refill amount exceeds funds available or credit limit. Perform refill procedures for smaller amount, make an advance payment, or call Pitney Bowes for credit (see Pitney Bowes Contact List at the start of this guide)....

10-2 10 • Troubleshooting SV61983 Rev. G Error Messages Message Description Action Connection Lost Connection made but lost before transaction com-pleted. Press Clear/Back (C); try again in a few minutes. If problem persists call Pitney Bowes (see Pitney Bowes Contact List at the start of this guide...

10-3 10 • Troubleshooting SV61983 Rev. G Display Difficult to Read You can adjust the LCD display contrast if necessary.1. Press Menu. 2. Use the Review keys to scroll to "Change setup" and press Enter/ yes. 3. Use the Review keys to scroll to "Change display contrast?" and press Ent...

10-4 10 • Troubleshooting SV61983 Rev. G Problems Connecting to Data Center via Analog Line Symptom Solution Improper phone line or phone line not connected to machine • Make sure you've connected your mailing system to a dedicated an a log phone line (the same type you connect your home phone to). ...

10-5 10 • Troubleshooting SV61983 Rev. G Accidentally Printing the Wrong Postage Once you have printed a meter stamp, the postage funds have been “used up” by the machine, even if the printing is illegible. That’s why it is so important to make sure the correct value is shown on the ma-chine before ...

11-1 SV61983 Rev. G Options • Internal Rating Feature The internal rating feature allows the machine to calculate post-age automatically for most mail pieces based on the weight (ei-ther entered manually or using the optional scale) and the class for a mail piece. It provides access to these common ...

11-2 11 • Supplies and Options SV61983 Rev. G • Scale The scale allows you to accurately weigh mail and packages. You have a choice of a 2 lb. or 5 lb. capacity scale. See Chapter 6 - System Settings for scale settings. • Extension Cable for Scale The extension cable allows you to position the scale...

A-2 Appendix A • PC Meter Connect ™ Desktop App. SV61983 Rev. G Desktop Shortcut Icon Icon in System Tray Installation Download the PC Meter Connect™ software from the Pitney Bowes DM100/DM220/DM125/DM225 support website ( see page v ) to your PC with Internet access. Locate the USB cable supplied w...

A-3 Appendix A • PC Meter Connect ™ Desktop App. SV61983 Rev. G PC Meter Connect™ Main Window (after Connecting to Data Center) Access/Launching the Application To access the features of the program, double-click the desktop icon or the system tray icon to open the PC Meter Connect™ Main window. PC ...

A-4 Appendix A • PC Meter Connect ™ Desktop App. SV61983 Rev. G PC Meter Connect™ Main Window 3 4 1 2 5 PC Connect™ Desktop Application Main Window 1. Connection Status —indicates whether your PC can communi- cate with the Internet and to your mailing system. A green check ✔ indicates a good connect...

A-5 Appendix A • PC Meter Connect ™ Desktop App. SV61983 Rev. G PC Connect™ Desktop Application Main Window 2. Messages from Meter —displays status messages (such as "Funds Low") to help you keep your machine up and running. 3. Feature Tabs (described in detail on the following pages) —allow...

A-6 Appendix A • PC Meter Connect ™ Desktop App. SV61983 Rev. G Options Screen for PC Meter Connect ™ Features Accessible from the System Tray Icon Right Click on PC Meter Connect ™ Icon in System Tray If you right-click on PC Meter Connect ™ icon in the system tray, you can access additional featur...

A-7 Appendix A • PC Meter Connect ™ Desktop App. SV61983 Rev. G Feature Tabs Postage Support Information Provides the postage amount in your system, your Postage-By-Phone balance, and your Purchase Power balance. Task Panel Allows you to add postage to your meter. Simply: 3. Click Continue to procee...

A-8 Appendix A • PC Meter Connect ™ Desktop App. SV61983 Rev. G Supplies Feature Tabs Task Panel Provides links to web pages on the Pitney Bowes website so you can order:• Supplies• Cleaning Kits • Envelopes• Envelope Ads • Laser Toner and Ink Cartridges Supplies Tab - Main Screen

A-9 Appendix A • PC Meter Connect ™ Desktop App. SV61983 Rev. G Updates Feature Tabs Support Information Provides the rate version information stored in your mailing system, in either a summary or detail mode . Task Panel Allows you to connect to the Pitney Bowes Data Center and:• update the system ...

A-10 Appendix A • PC Meter Connect ™ Desktop App. SV61983 Rev. G Support Feature Tabs Task Panel Provides links to these support functions:• My Account on the Pitney Bowes website • On-line Help on this machine on the Pitney Bowes website • demonstrations about your machine (brings up a separate dem...

A-11 Appendix A • PC Meter Connect ™ Desktop App. SV61983 Rev. G My Meter Feature Tabs Task Panel Allows you to access to machine features such as:• system settings (date, time, preset, etc.). See next pages for details. • resetting the scale to zero • link to My Account on the Pitney Bowes website ...

A-12 Appendix A • PC Meter Connect ™ Desktop App. SV61983 Rev. G My Meter - Meter Settings Main Screen My Meter (cont'd) Feature Tabs Task Panel The Meter Settings screen (see below) provides access to these ad-ditional machine features:• Date and Time (see Chapter 4 - Printing Options ) • Ads and I...

A-14 Appendix A • PC Meter Connect ™ Desktop App. SV61983 Rev. G My Meter (cont'd) Feature Tabs Task Panel Warnings Weight Hold My Meter - Meter Settings - Warnings Screen My Meter - Meter Settings - Weight Hold Screen

A-17 Appendix A • PC Meter Connect ™ Desktop App. SV61983 Rev. G Troubleshooting IMPORTANT: • When using PC Meter Connect ™ , disconnect the analog line to your mailing machine. • If you want to use the analog phone line method of connecting to the Data Center, unplug the USB cable from the back of ...

A-18 Appendix A • PC Meter Connect ™ Desktop App. SV61983 Rev. G If you minimize or close the PC Meter Connect™ window, the appli-cation will still be running in the background as indicated by the icon in the system tray. If you cannot see the PC Meter Connect™ icon in the system tray and you want t...

A-19 Appendix A • PC Meter Connect ™ Desktop App. SV61983 Rev. G Problems Connecting to the Data Center via the PC You cannot access www.pb.com from your PC using Internet Explorer Contact your IT administrator for any special setup needed to enable your PC and Internet Explorer to access the Intern...

A-20 Appendix A • PC Meter Connect ™ Desktop App. SV61983 Rev. G Problems Connecting to the Data Center via the PC Internet Settings Screen in PC Meter Connect™ 1. Right click on the PC Meter Connect ™ tray icon and select "In- ternet Settings...". You can access www.pb.com using Internet Ex...

A-21 Appendix A • PC Meter Connect ™ Desktop App. SV61983 Rev. G Solution B - Enter your own network's Proxy Address and Au- thentication settings (if used). Contact your IT administrator for these settings. Click "Manual proxy settings", and enter the proxy settings and proxy authentication...

B-1 SV61983 Rev. G Appendix B • Passwords and Meter Functions Passwords can be set up on your system to prevent unauthorized access to the machine and/or to a specific account. This appendix explains the effects on system functions when using either or both types of passwords. i NOTE: For informatio...

B-2 Appendix B • Passwords and Meter Functions SV61983 Rev. G If you have this: and have set it to this: then... Meter Password(Lock Code) An Account Password has been activated Lock Code activated but "Lock on sleep" option is not set on power-up, or after awakening the machine when the mac...

C-1 SV61983 Rev. G When is Text Entry Used? Text is entered when:• Naming an account (with optional Standard Accounting). • Entering international country names • Entering Canada and UK Postal Codes when sending mail within those countries How is Text Entry Done? Text entry is done via the numeric k...

C-2 Appendix C • How to Enter Text SV61983 Rev. G Special Characters Special characters are accessed by repeatedly pressing the “1” key. Special characters include: Symbol Name , Comma & Ampersand * Asterisk . Period : Colon $ Currency symbol - Minus sign (dash) ? Question mark / Forward slash \...

D-1 D-1 SV61983 Rev. G Appendix D • Glossary Account —set up when using the Accounting option. An account can be an organization, person, department, etc. to which postage is charged. The machine stores the total postage used and the num ber of mail piec es pro cessed for each account. The total num...

D-2 Appendix D • Glossary SV61983 Rev. G Lock Code —A four-digit code that can be set up which acts as a pass word to gain access to the machine after it powers up or after it is awakened from a sleep mode. Meter Stamp (indicia) —The imprint produced by the machine (known as meter stamp or indicia)....

Index I-1 I-1 SV61983 Rev. G A Accessories. See Options Accidentally Printing the Wrong Postage 10-5Accounting feature (Standard) Clearing all or some of the accounts 7-7Creating an account 7-2Deleting an account 7-8Editing Account Name and Password 7-3Effects of password on system functions 6-8, B-...

I-2 Index SV61983 Rev. G Class key used when entering postage 3-4, 3-5 Cleaning Printer Nozzles 9-5Communications 5-5Communications, Establishing Between Your Machine and the Data Center Overview 5-1 Communications, establish with data center Analog phone line 5-6Using mailstation assistant™ 5-5 Con...

I-3 index SV61983 Rev. G E Entering weight manually 3-5Enter/Yes key, location and use 2-2Envelope ad Adding/removing to the meter stamp 4-6Location on meter stamp 1-3Purchasing 4-6 Error Messages 10-1Establishing Communications Between Your Machine and the Pitney Bowes Data Center 5-1 Extension cab...

I-7 index SV61983 Rev. G Presets Glossary entry D-2Recalling preset 6-7Storing a new one 6-4Turning on or off 6-4Viewing existing preset 6-5What is a Preset 6-3Why Should I Always Include a USPS® “Class” 6-3Why Should I Use Presets 6-3 Printer Nozzles, Cleaning 9-5Print Head, Replacing 9-5Printing P...

© 2010 Pitney Bowes Inc.All Rights Reserved User Guide US English Version 1 Elmcroft RoadStamford, Connecticut 06926-0700www.pitneybowes.com PB Form SV61983 Rev. G 10/10 *sv61983revG* Digital Postage Meter