Lenovo ThinkPad Reserve Edition- Manuals

Read this first viii ThinkPad ® Reserve Edition Service and Troubleshooting Guide

Chapter 1. Finding information This guide and other publications ThinkPad ® Reserve Edition Booklet helps you to set up your Lenovo ™ ThinkPad Reserve Edition computer and get started. It includes instructions to get started withyour computer, and phone numbers for calling your dedicatedsupport team...

Executive class services included with every ThinkPad Reserve Edition v Executive support staff: Your specially trained support team will answer your calls 24 hours perday, no matter where in the world you call from. No answering machines,no phone menus, no hassles. When you need to call your suppor...

v Avoid subjecting your computer to extreme temperatures (below 5°C/41°For above 35°C/95°F). v Some appliances, such as certain portable desktop fans or air purifiers, canproduce negative ions. If a computer is close to such an appliance, and isexposed for an extended time to air containing negative...

v Use a quality carrying case that provides adequate cushion and protection.Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v If your computer comes with a diskette drive, avoid inserting diskettes atan angle and attaching multiple or loose dis...

Chapter 3. Solving computer problems Frequently asked questions . . . . . . . 14 Diagnosing problems . . . . . . . . . 15 HDD diagnostic program . . . . . . 15 Diagnosing problems using PC-Doctorfrom the service partition . . . . . . 16 Troubleshooting . . . . . . . . . . . 17 Error messages . . . ....

Frequently asked questions This section lists frequently asked questions and tells where you can finddetailed answers. For details about each publication included in the packagewith the ThinkPad computer, see “This guide and other publications” on page1. What safety precautions should I follow when ...

How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 47 of this Guide. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information. For the warranty applicable to your computer, includingthe warranty...

3. While the message, “To interrupt normal startup, press the blueThinkVantage button,” is displayed at the lower left of the screen, press F1to enter BIOS Setup Utility. 4. Using cursor keys, select HDD diagnostic program and press Enter. The menu for the HDD diagnostic program opens. 5. Using curs...

Troubleshooting If you do not find your problem here, see Access Help . The following section only describes problems that might prevent you from accessing this helpsystem. Error messages Notes: 1. In the charts, x can be any character. 2. The version of PC-Doctor referred to here is PC-Doctor for W...

Errors without messages Problem: When I turn on the machine, nothing appears on the screen and themachine does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power button for morethan 4 seconds; then turn it on and...

Pointing device problems Problem: The scrolling or magnifying glass function does not work. Solution: Check the mouse driver in the Device Manager window, and makesure that the PS/2 ® TrackPoint driver is installed. Sleep (standby) or hibernation problems Problem: The computer enters sleep (standby)...

Problem: When you take action to return from sleep (standby) mode, thecomputer display remains blank. Solution: Check whether an external monitor was disconnected or turned offwhile the computer was in sleep (standby) mode. If youdisconnected or turned off the external monitor, connect it or turn it...

Solution (continued): For Windows XP and Windows 2000: 1. Right-click on the desktop, click Properties to open the Display Properties window, then click the Settings tab. 2. Check whether the screen resolution and color quality arecorrectly set. 3. Click Advanced . 4. Click the Adapter tab. 5. Make ...

Problem: Your computer shuts down before the battery status indicatorshows empty, -or- Your computer operates after the battery status indicator showsempty. Solution: Discharge and recharge the battery. Problem: The operating time for a fully charged battery is short. Solution: For details, see "...

Problem: I cannot change or remove a hard disk password in the BIOS SetupUtility. Solution: The setting of Using Passphrase in the BIOS Setup Utility must be consistent between setting a hard disk password and changing orremoving it. If the Hard Disk x Password menu in the BIOS Setup Utility is gray...

Other problems Problem: Your computer does not respond. Solution: v To turn off your computer, press and hold the power switch for 4seconds or more. If the computer still does not respond, removethe ac adapter and the battery. v Your computer might lock when it enters sleep (standby) modeduring a co...

4. Click Access BIOS . The System Restart Required window is displayed. 5. Click Yes . The computer restarts, and the BIOS Setup Utility menu appears.If you have set a supervisor password, the BIOS Setup Utility menuappears after you enter the password. You can start the utility by pressingEnter ins...

Chapter 4. Recovery options Introducing Rescue and Recovery If Windows is not running properly, use the Rescue and Recovery workspaceto help solve or identify your problem. Do the following: 1. Turn off your PC, then turn it on again. 2. Watch the screen carefully while your PC starts. When “To inte...

To recover the hard disk to its original contents, do the following: Notes: 1. If you are using Windows XP or Windows 2000, the multi-burner softwarewill not be installed during recovery process. Following the completion ofthe recovery process, install the multi-burner software bundled with theUSB e...

Chapter 5. Upgrading and replacing devices Detaching and attaching the bottom side of the leather cover Your computer has the leather cover attached to the display and bottom sideof it. You need to detach the bottom side of the cover to access the devicesinstalled in your computer, such as battery, ...

To attach the cover, do as follows: 1. Pivot the cover downward. 2. While holding the front side of the computer as shown in the drawing,pull the cover toward you and downward. 3. Turn the computer over again. Connect the ac adapter and the cables tothe computer; then turn it on. Replacing the batte...

Upgrading the hard disk drive Important Read Safety and Warranty Guide before replacing the hard disk drive. You can increase the storage capacity of your computer by replacing the harddisk drive with one of greater capacity. You can purchase a new hard diskdrive from your reseller or Lenovo marketi...

10. Reinstall the cover of the hard disk drive slot 1 . Then, reinstall the screw 2 . 1 2 11. Reinstall the battery. 12. Attach the leather cover (see “Detaching and attaching the bottom side ofthe leather cover” on page 35). 13. Turn the computer over again. Connect the ac adapter and the cables to...

1. Touch a metal table or a grounded metal object. This action reduces anystatic electricity in your body, which could damage the SO-DIMM. Donot touch the contact edge of the SO-DIMM. 2. Turn off the computer ; then disconnect the ac adapter and all cables from the computer. 3. Close the computer di...

Chapter 6. Getting help and service Getting help and service If you need help, service, technical assistance, or just want more informationabout ThinkPad computers, you will find a wide variety of sources availablefrom Lenovo to assist you. This section contains information about where togo for addi...

Calling the Customer Support Center If you have tried to correct the problem yourself and still need help, duringthe warranty period, you can get help and information by telephone throughthe Customer Support Center. The following services are available during thewarranty period: v Problem determinat...

v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your system For ThinkPad Reserve Edition customers, we provide dedicated supportphone numbers. When you need to contact your Executive Support staff,press the blue ThinkVantage bu...

Appendix A. Warranty information This Appendix provides information regarding the warranty period and typeof warranty service applicable to your Lenovo hardware product in yourcountry or region. For the terms and conditions of the Lenovo LimitedWarranty that applies to your Lenovo hardware product ,...

v The Online Hardware Maintenance Manual and Online Videos availablefrom the Support Web sitehttp://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=part-video. v The Customer Support Center. For the telephone number of the SupportCenter for your country or region, see “Calli...

Appendix C. Features and Specifications Features Processor v See the system properties of your computer. You can do this as follows:Click Start , right-click Computer (in Windows XP and Windows 2000, My Computer ); then from the pull down menu select Properties . Memory v Double data rate (DDR) 2 sy...

PC Card slot v Type II PC Card Optical drive v USB Multi-Burner drive (included in the shipping package) Wireless features v Integrated wireless LAN v Integrated Bluetooth v Integrated wireless WAN (on some models) Digital media reader v Secure Digital (SD) card slot Authentication device v Fingerpr...

Note: To maintain the quality and avoid deterioration and deformation ofthe leather cover, do not use or store your computer in conditions ofhigh humidity. Heat output v 90 W (307 Btu/hr) maximum Power source (ac adapter) v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V a...

Appendix D. Notices Notices Lenovo may not offer the products, services, or features discussed in thisdocument in all countries. Consult your local Lenovo representative forinformation on the products and services currently available in your area. Anyreference to a Lenovo product, program, or servic...

information contained in this document was obtained in specific environmentsand is presented as an illustration. The result obtained in other operatingenvironments may vary. Lenovo may use or distribute any of the information you supply in any wayit believes appropriate without incurring any obligat...

Properly shielded and grounded cables and connectors must be used in orderto meet FCC emission limits. Proper cables and connectors are available fromLenovo authorized dealers. Lenovo is not responsible for any radio ortelevision interference caused by using other than recommended cables orconnector...

communications and to other electrical or electronic equipment. Such cablesand connectors are available from Lenovo authorized dealers. Lenovo cannotaccept responsibility for any interference caused by using other thanrecommended cables and connectors. EU WEEE Statements The Waste Electrical and Ele...

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Index A Access Help 1attaching leather cover 35 B battery problems 27replacing 37 Be careful about using your computer 5 Be gentle with your computer 6BIOS Setup Utility 30Booklet ThinkPad Reserve Edition 1 C caring for leather cover 9your computer 5 carrying the computer 6cleaning computer body 8co...