Lenovo M83z- Manuals

About this manual This manual provides service and reference information for ThinkCentre ® computers listed on the front cover. Chapter 6 “Symptom-to-FRU index” on page 59 and Chapter 9 “Additional service information” on page 121are not specific to any machine type and are applicable to all ThinkCe...

Chapter 1. Safety information This chapter contains the safety information that you need to be familiar with before servicing a computer. General safety Follow these rules to ensure general safety: • Observe good housekeeping in the area of the machines during and after maintenance. • When lifting a...

When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. • Avoid contact with other people while handling the part. • Wear a grounded wrist strap against your skin to eliminate static on your body. • Prevent the part from touching your clot...

• Do not connect or disconnect any cables or perform installation, maintenance, or reconfigurationof this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. • Connect to properly wired outlets any equipment that will be attached to this ...

≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) 1 2 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. 8 ThinkCentre M83z Hardware Maintenance Manual

• A utilização de controles ou ajustes ou a execução de procedimentos diferentes dos especificados aqui pode resultar em exposição prejudicial à radiação. PERIGO Alguns produtos a laser contêm diodo de laser integrado da Classe 3A ou da Classe 3B. Observe o seguinte: Radiação a laser quando aberto. ...

DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenterun danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cou...

1 2 VORSICHT An Netz-, Telefon- und Datenleitungen können gefährliche Spannungen anliegen. Aus Sicherheitsgründen: • Bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine Installations-,Wartungs- oder Rekonfigurationsarbeiten durchführen. • Gerät nur an eine Schutzkontaktstec...

• über 100 C erhitzen. • reparieren oder zerlegen. Die örtlichen Bestimmungen für die Entsorgung von Sondermüll beachten. ACHTUNG: Bei der Installation von Lasergeräten (wie CD-ROM-Laufwerken, DVD- aufwerken, Einheiten mitLichtwellenleitertechnik oder Sendern) Folgendes beachten: • Die Abdeckungen n...

PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può esserepericolosa. Per evitare il rischio di scosse elettriche: • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o lariconfigurazione del prodotto du...

• No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. • Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y losmódems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique locontrario en los procedimien...

Algunos productos láser tienen incorporado un diodo láser de clase 3A o clase 3B. Tenga en cuenta losiguiente: Cuando se abre, queda expuesto a radiación láser. No mire directamente al rayo láser, ni siquiera coninstrumentos ópticos, y evite exponerse directamente al rayo láser. ≥18 kg ≥32 kg ≥55 kg...

Chapter 2. General information This chapter provides general information that applies to all machine types supported by this publication. Specifications This section lists the physical specifications for your computer. Dimensions and Weight • Models with frame stand Width: 540 mm (21.26 inches) Heig...

Minimum: 200 V ac Maximum: 240 V ac Input frequency: 50/60 Hz Lenovo programs Your computer comes with Lenovo ® programs to help you work more easily and securely. Depending on the Microsoft ® Windows ® operating system preinstalled, the programs might vary. Accessing Lenovo programs on the Windows ...

Table 1. Lenovo programs available on the Windows 7 operating system (continued) Program name Icon name Recovery Media Lenovo - Factory Recovery Disks or Create Recovery Media Rescue and Recovery ® Lenovo - Enhanced Backup and Restore System Update Lenovo - Update and Drivers View Management Utility...

Chapter 3. General checkout Attention The drives in the computer you are servicing might have been rearranged or the drive startup sequencechanged. Be extremely careful during write operations such as copying, saving, or formatting. Data orprograms can be overwritten if you select an incorrect drive...

Chapter 4. Troubleshooting and diagnostics This chapter provides information about diagnosing and troubleshooting computer problems. If yourcomputer problem is not described here, see “Lenovo Support Web site” on page 29 for additionaltroubleshooting resources. Basic troubleshooting The following ta...

Symptom Action The operating system does notstart. Verify that: • The startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information,see “Selecting a startup device” on page 55. The computer beeps multipletimes b...

• If you are unable to run the diagnostic program, contact the Lenovo Customer Support Center. See “Lenovo Support Web site” on page 29 for more information. • If the diagnostic program does not detect a hardware failure, continue with the next step. 7. Use an antivirus program to see if your comput...

• If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see “Lenovo Support Web site” on page 29. CD problems Select your symptom from the following list: • “An audio disc or AutoPlay-enabled disc does not automatically play when it is...

DVD problems Select your symptom from the following list: • “Black screen instead of DVD video” on page 38 • “DVD movie will not play” on page 38 • “No audio or intermittent audio while playing DVD movie” on page 38 • “Playback is very slow or choppy” on page 38 • “Invalid disc or no disc found mess...

• Ensure that video resolution is set to less than 1152 x 864. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technicalassistance, see “Lenovo Support Web site” on page 29. Invalid disc or no disc found message Symptom: Invalid disc or no disc found ...

If these actions do not correct the problem, run the diagnostic program Lenovo Solution Center. See “LenovoSolution Center” on page 51. If you need technical assistance, see “Lenovo Support Web site” on page 29. "No Operating System Found" message or the system not starting from the correcth...

2. Click Hardware and Sound . 3. Click Devices and Printers . 4. Double-click USB Enhanced Performance Keyboard . The USB Enhanced Performance Keyboard Customization program starts. If these actions do not correct the problem, have the computer and keyboard serviced. See “LenovoSupport Web site” on ...

The fingerprint reader does not work Symptom: The fingerprint reader does not work. Action: The following could cause the fingerprint reader not to operate properly: • Not enrolling your fingerprint correctly. • Scratching the surface of the reader with a hard, pointed object. • Scraping the surface...

Action: The monitor might be affected by interference from nearby equipment. Magnetic fields around otherdevices, such as transformers, appliances, fluorescent lights, and other monitors might be causing theproblem. Move fluorescent desk lighting or any equipment that produces magnetic fields furthe...

A wireless LAN problem Symptom: You cannot connect using the built-in wireless networking card. Actions: • Ensure that your wireless LAN driver is the latest version. Check the Web site and verify the driver version supported by Access Connections is the latest documented in the readme file. • Ensur...

• You followed the installation instructions supplied with the option and the installation instructions provided with your computer, and all option files (such as device drivers, if required) are installed correctly. • You have not loosened other installed options or cables. • If the option is an ad...

• Method 1 1. On the Windows 7 operating system, click Start ➙ Computer . On the Windows 8.1 operating system, open File Explorer. 2. Right-click your C drive entry and then click Properties . 3. Click Disk Cleanup . 4. A list of unnecessary file categories is displayed. Select each file category yo...

3. Right-click your C drive entry and then click Properties . 4. Click the Tools tab and then click Optimize . 5. Click Optimize in the Optimize Drives window that is displayed to start a disk-defragmentation process. Insufficient memory Symptom: Insufficient memory In general, the more memory that ...

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technicalassistance, see “Lenovo Support Web site” on page 29. Software problems Select your symptom from the following list: • “When using a sort feature, dates do not sort in the correct order” on page...

USB problems Symptom: The USB connectors cannot be accessed. Actions: • Ensure that the USB cable is securely connected to the USB connector and to the USB device. If the USB device has its own power cord, ensure that it is attached to a properly grounded electrical outlet. • If the USB device has i...

UEFI diagnostic program A UEFI diagnostic program is preinstalled on the computer. It enables you to test memory modules andinternal storage devices, view system information, and check and recover bad sectors on internal storagedevices. To run the UEFI diagnostic program, do the following: 1. Turn o...

Chapter 5. Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer, regardlessof which operating system you are using. However, the operating system settings might override any similarsettings in the Setup Utility program. Star...

• Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improvescomputing security. If you decide to set any passwords, read the following sections. Password considerations A password can be any combination of up to 64 alphabe...

To erase a lost or forgotten password, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or clot...

1. Start the Setup Utility program. 2. From the Setup Utility program main menu, select Power ➙ Automatic Power On , and press Enter. 3. Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen. 4. Press F10 to save changes and exit the Setup Utility program. Press Enter w...

Chapter 6. Symptom-to-FRU index The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first.Always begin with Chapter 3 “General checkout” on page 31. This index can also be used to help you decidewhich FRUs to have available when servicing a computer. If...

The following table describes the beep symptoms. Beep symptom FRU/Action 2 short beeps CMOS setting error Common error code, see the detail failure information in“POST error codes” on page 60. 3 short and 1 long beeps DRAM memory error Perform the following actions in order. 1. Make sure the memory ...

Error code POST error message Description/Action 1820 More than one external fingerprintreader are attached. Power off andremove all but the reader that you setup within your main operating system. If more than one external fingerprintreader are connected to a computer,this error message will be dis...

Message/Symptom FRU/Action Serial or parallel connector device failure (adapterconnector) 1. External Device Self-Test OK? 2. External Device 3. Cable 4. Alternate Adapter 5. System Board Some or all keys on the keyboard do not work 1. Keyboard 2. Keyboard Cable 3. System Board Undetermined problems...

Locating connectors on the rear of your computer The following figure shows the locations of the connectors on the rear of your computer. Some connectorson the rear of your computer are color-coded to help you determine where to connect the cables on yourcomputer. Figure 2. Rear connector locations ...

Locating major FRUs and CRUs The following figure shows the locations of the major FRUs and CRUs. 68 ThinkCentre M83z Hardware Maintenance Manual

The following table lists the major FRUs and identifies which FRUs are also self-service CRUs oroptional-service CRUs. Notes: • Self-service CRUs: These CRUs unplug or are secured by no more than two screws. Examples of these types of CRUs include the keyboard, the mouse, any USB device, and the pow...

Locating parts on the system board The following figure shows the locations of the parts and connectors on the system board. Figure 4. Locations of the parts and connectors on the system board 1 LCD panel connector 2 Memory slots (2) 3 Integrated camera connector 4 Cover presence switch connector (I...

Chapter 8. Replacing FRUs Attention: Before you replace any FRU, be sure to read and understand Chapter 1 “Safety information” on page 1. These precautions and guidelines will help you work safely. FRU replacements are to be done only by trained service technicians. This chapter provides instruction...

3. Remove the rubber cushion, and then loosen the screw 1 that secures the frame stand. Lift the frame stand to remove it from the computer. Figure 5. Removing the frame stand 4. To install the frame stand, position the frame stand over the computer so that the screw on the stand aligns with the cor...

3. If there are rubber cushions, remove them. Then remove the two screws that secure the tilt-only monitor stand. Figure 7. Removing the tilt-only monitor stand 4. Remove the tilt-only monitor stand from the computer. 5. To install the tilt-only monitor stand, position the tilt-only monitor stand on...

3. Remove the four rubber cushions 1 , and then remove the four screws that secure the full-function monitor stand 2 . Remove the full-function monitor stand from the computer. Note: The model that you are servicing might only have two screws. Figure 9. Removing the full-function monitor stand 4. To...

4. Loosen the two screws 1 at the bottom of the computer, and then lift the computer cover up to remove it from the computer. Figure 10. Removing the computer cover Removing and installing the hard-disk-drive EMI shield This section provides instructions on how to remove and install the hard-disk-dr...

5. Pivot the hard-disk-drive EMI shield as shown to remove it from the hard-disk-drive bracket, and then lift the EMI shield out of the chassis. Figure 11. Removing the hard-disk-drive EMI shield 78 ThinkCentre M83z Hardware Maintenance Manual

6. To install the hard-disk-drive EMI shield, align the hole in the EMI shield with the standoff in the chassis as shown. Then, push the EMI shield straight down until it is secured by the standoff firmly and the threetabs 1 on the EMI shield also are secured by the corresponding holes in the chassi...

2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 3. Remove the computer stand. See “Removing and installing the computer stand” on page 73. 4. Remove the computer...

9. To install the new solid-state drive, position the new solid-state drive in the hard-disk-drive bracket so that the three screw holes in the solid-state drive align with the corresponding holes in the bracket.Then, install the three screws to secure the solid-state drive to the bracket. 10. Posit...

5. Remove the screw 1 , and then slide the optical drive out of the bay. Figure 17. Removing the optical drive 6. To install a new optical drive, slide the new optical drive into the optical drive bay until the optical drive is seated in place and connected to the optical-drive cable. Figure 18. Ins...

7. Install the screw to secure the new optical drive to the chassis. Figure 19. Installing the screw to secure the optical drive What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replac...

6. Remove the two screws 1 . Figure 20. Removing the two screws that secure the converter board 7. Disconnect the two converter-board cables from the converter board, and then remove the converter board from the chassis. 8. To install the new converter board, connect the two converter-board cables t...

2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 3. Remove the computer stand. See “Removing and installing the computer stand” on page 73. 4. Remove the computer...

7. Remove the power cord connector from the rear I/O assembly. Figure 23. Removing the power cord connector 8. Disconnect the serial-connector cable and the PS/2 keyboard/mouse cable (if necessary) from the system board. Then, remove the rear I/O assembly from the chassis. 9. To install the new rear...

What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 119. Replacing the internal speakers This section provides instructions on how to replace the internal speakers. A...

9. To install the new internal speakers, position the new internal speakers in the chassis so that each speaker is secured by the corresponding two tabs on the front bezel. Figure 27. Installing the internal speakers 10. Route the cables of new internal speakers, and then connect the cables to the s...

Figure 30. Installing the control-button board What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 119. Removing and installing the VESA mount bracket Attention: Do n...

7. Remove the three screws 1 , and then lift the VESA mount bracket to remove it from the chassis. Figure 31. Removing the VESA mount bracket 8. To install the VESA mount bracket, position the VESA mount bracket in the chassis so that the three screw holes in the VESA mount bracket align with the co...

Hazardous voltage, current, and energy levels are present inside any component that has this labelattached. There are no serviceable parts inside these components. If you suspect a problem withone of these parts, contact a service technician. Attention: Do not open your computer or attempt any repai...

14. Install the system-board shield. See “Removing and installing the system-board shield” on page 86. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 119. Replac...

10. To install the new system fan, position the new system fan in the chassis so that the two screw holes in the new system fan align with the corresponding holes in the chassis. Then, install the two screws tosecure the system fan to the chassis. 11. Route the cable of the new system fan, and then ...

5. Remove the screw 1 , and then disconnect the integrated-camera cable from the camera. Then, remove the camera from the chassis. Figure 34. Removing the integrated camera 6. To install the new integrated camera, connect the integrated-camera cable to the new integrated camera. Chapter 8 . Replacin...

7. Position the integrated camera so that the camera is secured by the tab 2 and the screw hole in the camera aligns with the corresponding hole 1 . Install the screw to secure the integrated camera to the front bezel. Figure 35. Installing the integrated camera What to do next: • To work with anoth...

Figure 37. Installing the heat sink assembly 9. Install the system-board shield. See “Removing and installing the system-board shield” on page 86. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completin...

10. Hold the new microprocessor and align the notches 2 on it with the alignment keys in the microprocessor socket, or align the small triangle 1 on one corner of the new microprocessor with the corresponding beveled corner of the microprocessor socket. Figure 41. Installing the microprocessor 11. L...

3. Remove the computer stand. See “Removing and installing the computer stand” on page 73. 4. Remove the computer cover. See “Removing the computer cover” on page 76. 5. Remove the system-board shield. See “Removing and installing the system-board shield” on page 86. 6. Depending on whether you are ...

What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 119. Replacing the battery Attention: Do not open your computer or attempt any repair before reading and understan...

7. Install a new battery as shown. Figure 45. Installing the battery 8. Install the system-board shield. See “Removing and installing the system-board shield” on page 86. 9. Install the computer cover. See “Completing the parts replacement” on page 119. 10. Install the computer stand. See “Removing ...

7. Remove the two screws 1 , and then remove the card reader from the chassis. Figure 46. Removing the card reader 8. To install the new card reader, position the new card reader on the system board so that the two screw holes in the card reader align with the corresponding holes in the system board...

6. Disconnect the two Wi-Fi antenna cables from the Wi-Fi card, and then remove the screw that secures the Wi-Fi card so that the Wi-Fi card pops up. Figure 47. Disconnecting cables and releasing the Wi-Fi card 7. Remove the Wi-Fi card from the mini PCI Express card slot as shown. Figure 48. Removin...

9. Install the screw to secure the Wi-Fi card to the system board, and then connect the two Wi-Fi antenna cables to the Wi-Fi card. Figure 50. Securing the Wi-Fi card and connecting cables 10. Install the system-board shield. See “Removing and installing the system-board shield” on page 86. What to ...

5. Remove the system-board shield. See “Removing and installing the system-board shield” on page 86. 6. Remove the rear I/O assembly. See “Replacing the rear I/O assembly” on page 87. 7. Remove the VESA mount bracket. See “Removing and installing the VESA mount bracket” on page 94. 8. Remove the hea...

19. Install the memory modules. See “Installing or replacing a memory module” on page 105. 20. Install the heat sink assembly. See “Replacing the heat sink assembly” on page 100. 21. Install the VESA mount bracket. See “Removing and installing the VESA mount bracket” on page 94. 22. Install the rear...

2. Place a soft, clean towel or cloth on the desk or other flat surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 3. Remove the computer stand. See “Removing and installing the computer stand” on page 73. 4. Remove t...

16. Remove the screws that secure the chassis with the LCD panel. Figure 54. Removing the eight screws that secure the chassis with the LCD panel 116 ThinkCentre M83z Hardware Maintenance Manual

17. Pivot the eight retaining clips outward as shown one by one, and then remove the chassis with the LCD panel from the front bezel. Figure 55. Removing the chassis with the LCD panel 18. Remove the four screws that secure the LCD panel to the chassis. Figure 56. Removing the four screws that secur...

20. To install the new LCD panel, position the chassis over the new LCD panel and correctly route the new LCD-panel cable and the converter-board cable. Then, connect the converter-board cable to thenew LCD panel. 21. Align the four screw holes in the LCD panel with the corresponding holes in the ch...

Completing the parts replacement After completing the installation or replacement for all parts, you need to install the computer cover andconnect cables. To install the computer cover and connect cables, do the following: 1. Ensure that all components have been reassembled correctly and that no too...

Chapter 9. Additional service information This chapter provides additional information that the service representative might find helpful. Security features Security features in this section include the following: • Passwords • Vital Product Data Hardware controlled passwords Hardware controlled pas...

Power management Power management reduces the power consumption of certain components of the computer such as thesystem power supply, processor, hard disk drives, and some monitors. Advanced configuration and power interface (ACPI) BIOS Being an ACPI BIOS system, the operating system is allowed to c...

Index 2.5-inch hybrid drive replacing 81 2.5-inch solid-state drive replacing 81 3.5-inch hard disk drive replacing 79 3.5-inch hybrid drive replacing 79 A administrator, password 54 B basic troubleshooting 33 battery replacing 107 BIOS settings, changing 57 boot-block recovery 123 C card reader rep...