Lenovo Laptop S710- Manuals

Chapter 1. About this manual This manual provides service and reference information for Lenovo ® S710 All-In-One computers listed on the front cover. This manual is intended only for trained service personnel who are familiar with Lenovo ® computer products. Before servicing a Lenovo computer produc...

Chapter 2. Safety information This chapter contains the safety information that you need to be familiar with before servicing a computer. General safety Follow these rules to ensure general safety: • Observe good housekeeping in the area of the machines during and after maintenance. • When lifting a...

• Wear a grounded wrist strap against your skin to eliminate static on your body. • Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap. • Use the black side of a grounded work mat to provide a static-free work surfac...

• Connect to properly wired outlets any equipment that will be attached to this product. • When possible, use one hand only to connect or disconnect signal cables. • Never turn on any equipment when there is evidence of fire, water, or structural damage. • Disconnect the attached power cords, teleco...

≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) 1 2 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. 10 Lenovo S710 All-In-OneHardware Maintenance Manual

• A utilização de controles ou ajustes ou a execução de procedimentos diferentes dos especificados aqui pode resultar em exposição prejudicial à radiação. PERIGO Alguns produtos a laser contêm diodo de laser integrado da Classe 3A ou da Classe 3B. Observe o seguinte: Radiação a laser quando aberto. ...

DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenterun danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cou...

1 2 VORSICHT An Netz-, Telefon- und Datenleitungen können gefährliche Spannungen anliegen. Aus Sicherheitsgründen: • Bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine Installations-,Wartungs- oder Rekonfigurationsarbeiten durchführen. • Gerät nur an eine Schutzkontaktstec...

• über 100 C erhitzen. • reparieren oder zerlegen. Die örtlichen Bestimmungen für die Entsorgung von Sondermüll beachten. ACHTUNG: Bei der Installation von Lasergeräten (wie CD-ROM-Laufwerken, DVD- aufwerken, Einheiten mitLichtwellenleitertechnik oder Sendern) Folgendes beachten: • Die Abdeckungen n...

PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può esserepericolosa. Per evitare il rischio di scosse elettriche: • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o lariconfigurazione del prodotto du...

• No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. • Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y losmódems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique locontrario en los procedimien...

Algunos productos láser tienen incorporado un diodo láser de clase 3A o clase 3B. Tenga en cuenta losiguiente: Cuando se abre, queda expuesto a radiación láser. No mire directamente al rayo láser, ni siquiera coninstrumentos ópticos, y evite exponerse directamente al rayo láser. ≥18 kg ≥32 kg ≥55 kg...

Chapter 3. General information This chapter provides general information that applies to all machine types supported by this publication. Specifications This section lists the physical specifications for your computer. Dimensions Width: 469.7 mm (18.49 inches) Height: 368.3 mm (14.5 inches) Depth: 5...

Chapter 4. General Checkout Attention The drives in the computer you are servicing might have been rearranged or the drive startup sequencechanged. Be extremely careful during write operations such as copying, saving, or formatting. Data orprograms can be overwritten if you select an incorrect drive...

Chapter 5. Troubleshooting and diagnostics This chapter describes some basic troubleshooting and diagnostic programs. Basic troubleshooting The following table provides information to help you troubleshoot your computer problems. Note: If you cannot correct the problem, have the computer serviced. F...

Symptom Action The wireless keyboard or mousedoes not work. Verify that: • The computer is turned on. • The battery or batteries installed in the wireless keyboard or mouse are in good condition. • The wireless configurations are all set correctly. You might need to refer to the documentation that c...

• “No audio in DOS applications or games” on page 36 No audio in Windows Symptom: No audio in Windows Actions: • If you are using powered external speakers that have an On/Off control, verify that the On/Off control is set to the On position and the speaker power cable is connected to a properly gro...

Actions: • Make sure the DOS application or game is configured to use SoundBlaster Pro or SoundBlaster emulation. Refer to the documentation that comes with the application or game for instructions onsetting sound-card settings. • If these actions do not correct the problem, and you need technical a...

If these actions do not correct the problem, and you need technical assistance, see “Lenovo SupportWeb site” on page 29. DVD problems Select your symptom from the following list: • “Black screen instead of DVD video” on page 38 • “DVD movie will not play” on page 38 • “No audio or intermittent audio...

Actions: • Disable any background programs, such as AntiVirus or Desktop Themes. • Ensure that video resolution is set to less than 1152 x 864. If these actions do not correct the problem, and you need technical assistance, see “Lenovo SupportWeb site” on page 29. Invalid disc or no disc found messa...

• Using or touching the reader with a dirty finger. • The surface of your finger is very different from when you enrolled your fingerprint. The wireless keyboard does not work Symptom: The wireless keyboard does not work. Action: If the Transceiver Communications LED is on and the wireless Keyboard ...

Action: Verify that the necessary device drivers for the application programs are installed. Refer to the documentationfor the affected application program to see if device drivers are required. If these actions do not correct the problem, and you need technical assistance, see “Lenovo SupportWeb si...

Networking problems The following are the most common networking problems. Select your networking problem from thefollowing list: • “Ethernet problems” on page 43 • “A wireless LAN problem” on page 44 • “A wireless WAN problem” on page 45 • “Bluetooth problems” on page 45 Ethernet problems For Ether...

5. Click Update Driver Software , and then follow the instructions on the screen. • The switch port and the adapter have the same duplex setting. If you configured the adapter for full duplex, ensure that the switch port is also configured for full duplex.Setting the wrong duplex mode can degrade pe...

Note: If your computer is preinstalled with the Windows 7 operating system, click Show hidden icons in the Windows notification area. The Access Connections icon is displayed. For more information aboutthe icon, see the Help in Access Connections. • Check Network Name (SSID), and your encryption inf...

• “An option that previously worked does not work now” on page 46 An option that was just installed does not work Symptom: An option that was just installed does not work. Action: Verify that: • The option is designed for your computer. • You followed the installation instructions supplied with the ...

2. Right-click your C drive entry and then click Properties . The amount of free disk space is displayed. To check the amount of free space on the Windows 8 operating system, do the following: 1. Open the Windows Explorer and click Computer . 2. Right-click your C drive entry and then click Properti...

If these actions do not correct the problem, and you need technical assistance, see “Lenovo SupportWeb site” on page 29. Software problems Select your symptom from the following list: • “When using a sort feature, dates do not sort in the correct order” on page 49 • “Software does not work as expect...

USB problems Symptom: The USB connectors cannot be accessed. Actions: • Make sure the USB cable is securely connected to the USB connector and to the USB device. If the USB device has its own power cord, make sure it is attached to a properly grounded electrical outlet. • If the USB device has its o...

Chapter 6. Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer, regardlessof which operating system you are using. However, the operating system settings might override any similarsettings in the Setup Utility program. Star...

• Have at least eight characters in length • Contain at least one alphabetic character and one numeric character • Setup Utility program is not case sensitive • Not be your name or your user name • Not be a common word or a common name • Be significantly different from your previous passwords Power-...

Exiting the Setup Utility program After you finish viewing or changing settings, press Esc to return to the Setup Utility program main menu.You might have to press Esc several times. Do one of the following: • If you want to save the new settings, press F10 to save changes and exit the Setup Utility...

Chapter 7. Symptom-to-FRU Index The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first.Always begin with Chapter 4 “General Checkout” on page 31. This index can also be used to help youdecide which FRUs to have available when servicing a computer. If...

The following table describes the beep symptoms. Beep Symptom FRU/Action 2 short beeps CMOS setting error Common error code, see the detail failure information in“POST error codes” on page 56. 3 short and 1 long beeps DRAM memory error Perform the following actions in order. 1. Make sure the memory ...

Error code POST Error Message Description/Action 1820 More than one external fingerprintreader are attached. Power off andremove all but the reader that you setup within your main operating system. If more than one external fingerprintreader are connected to a computer,this error message will be dis...

Message/Symptom FRU/Action Serial or parallel port device failure (adapter port) 1. External Device Self-Test OK? 2. External Device 3. Cable 4. Alternate Adapter 5. System Board Some or all keys on the keyboard do not work 1. Keyboard 2. Keyboard Cable 3. System Board Undetermined problems This sec...

Locating major FRUs and CRUs Figure 3 “Locating major FRUs and CRUs” on page 64 shows the locations of the major FRUs and CRUs inthe computer. To remove the computer cover, see “Removing the computer cover” on page 71. Chapter 8 . Locations 63

The following table lists the major FRUs shown in Figure 3 “Locating major FRUs and CRUs” on page 64 andidentifies which FRUs are also self-service CRUs or optional-service CRUs. Notes: • Self-service CRUs: These CRUs unplug or are secured by no more than two screws. Examples of these types of CRUs ...

Locating parts on the system board Figure 4 “Locations of the parts and connectors on the system board” on page 66 shows the locationsof the parts and connectors on the system board. Figure 4. Locations of the parts and connectors on the system board 1 Integrated camera cable connector 8 SATA connec...

Chapter 9. Replacing FRUs This chapter provides instructions about removing or replacing major FRUs. Not all FRUs are documented. Important Before you replace any FRU, read Chapter 2 “Safety information” on page 3. These precautions andguidelines will help you work safely. FRU replacements are to be...

Figure 5. Removing the system stand hinge cover 6. To reinstall the system stand hinge cover, place the system stand hinge cover on the computer so that the plastic tab on the hinge cover aligns with the corresponding hole in the computer. 7. Reinstall the screw to secure the system stand hinge cove...

To remove and reinstall the system stand, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the system stand hinge cover. See “Removing and reinstalling the system stand hinge cover” on page 67. 3. Remove the two screws that secure the syste...

Removing the computer cover Attention Do not open your computer or attempt any repair before reading and understanding the “Important safetyinformation” in the Safety, Warranty, and Setup Guide that came with your computer. To obtain a copy of the Safety, Warranty, and Setup Guide , go to: http://ww...

This section provides instructions on how to remove the VESA mount bracket. To remove the VESA mount bracket, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables t...

This section provides instructions on how to replace the hard disk drive. To replace the hard disk drive, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that ...

Figure 12. Removing the hard disk drive from the bracket 7. To install the new hard disk drive into the bracket, slide the hard disk drive in and align the four screw holes with those in the bracket. 8. Install the four screws that secure the hard disk drive to the hard disk drive bracket. 9. Align ...

This section provides instructions on how to replace the optical drive. Note: The optical drive is available only in some models. To replace the optical drive, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords f...

Figure 16. Connecting the cable and installing the screw 9. Go to “Completing the parts replacement” on page 96. Removing and reinstalling the system board shield Attention Do not open your computer or attempt any repair before reading and understanding the “Important safetyinformation” in the Safet...

6. Remove the two screws that secure the system board shield, and then slide the system board shield out of the computer. Figure 17. Removing the system board shield 7. To reinstall the system board shield, align the tabs in the system board shield with the slots in the computer. Then, slide the sys...

To replace the microprocessor fan, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on...

8. Lift the failing heat sink assembly off the system board. Notes: a. You might have to gently twist the heat sink assembly to free it from the microprocessor. b. Do not touch the thermal grease while handling the heat sink assembly. 9. To reinstall the heat sink assembly, position the new heat sin...

Figure 21. Opening the retainer to access the microprocessor 9. Lift the microprocessor straight up and out of the socket. Notes: a. Your microprocessor and socket might look different from the one illustrated. b. Note the orientation of the microprocessor in the socket. You can either look for the ...

Replacing the battery Attention Do not open your computer or attempt any repair before reading and understanding the “Important safetyinformation” in the Safety, Warranty, and Setup Guide that came with your computer. To obtain a copy of the Safety, Warranty, and Setup Guide , go to: http://www.leno...

Figure 26. Installing a new battery 9. Reinstall the system board shield. See “Removing and reinstalling the system board shield” on page 76. 10. Reinstall the computer cover. See “Completing the parts replacement” on page 96. 11. Turn on the computer and all attached devices. Note: When you turn on...

Figure 27. Removing the screws that secure the inverter 8. Disconnect the three cables from the inverter. 9. Lift the inverter off the computer. 10. To reinstall the new inverter, connect the three cables to the new inverter. Position the new inverter and align the two screw holes in the new inverte...

5. Locate the memory slots on the system board. See “Locating major FRUs and CRUs” on page 63. 6. Remove the system board shield to get access to the battery. See “Removing and reinstalling the system board shield” on page 76. 7. Remove any parts and disconnect any cables that might prevent your acc...

Replacing the internal speakers Attention Do not open your computer or attempt any repair before reading and understanding the “Important safetyinformation” in the Safety, Warranty, and Setup Guide that came with your computer. To obtain a copy of the Safety, Warranty, and Setup Guide , go to: http:...

Replacing the integrated camera Attention Do not open your computer or attempt any repair before reading and understanding the “Important safetyinformation” in the Safety, Warranty, and Setup Guide that came with your computer. To obtain a copy of the Safety, Warranty, and Setup Guide , go to: http:...

11. Route the new integrated camera cable, and then connect the integrated camera cable to the system board. See “Locating parts on the system board” on page 66. 12. Reinstall the system board shield. See “Removing and reinstalling the system board shield” on page 76. 13. Go to “Completing the parts...

Figure 33. Installing one side of the socket cover into the microprocessor socket Note: Your microprocessor socket and cover might look slightly different from the illustration. 4. Carefully press the other side of the socket cover downwards until the socket cover snaps into place. 5. Carefully chec...

9. Disconnect the LCD panel cable from the system board. See “Locating parts on the system board” on page 66. Figure 34. Disconnect the LCD panel cable from the system board 10. Remove all the 10 screws that secure the computer main bracket to the front bezel. Figure 35. Removing the 10 screws that ...

14. Remove the four screws that secure the chassis to the LCD panel, and then lift the chassis out of the computer to get assess to the LCD panel. Figure 36. Removing the four screws that secure the LCD panel 15. Place the computer chassis over the new LCD panel so that the four screw holes align wi...

Figure 38. Reconnect the LCD panel cable to the system board 19. Reinstall the integrated camera. See “Replacing the integrated camera” on page 88. 20. Connect all the cables that were disconnected. See “Locating parts on the system board” on page 66. 21. Reinstall the system board shield. See “Remo...

Replacing the USB keyboard or mouse Attention Do not open your computer or attempt any repair before reading and understanding the “Important safetyinformation” in the Safety, Warranty, and Setup Guide that came with your computer. To obtain a copy of the Safety, Warranty, and Setup Guide , go to: h...

4. Lower and position the computer cover into place and then tighten the two screws 1 to secure the computer cover. Figure 42. Installing the computer cover 5. Reinstall the system stand and system stand hinge cover. See “Removing and reinstalling the system stand” on page 68 and “Removing and reins...

Chapter 11. Additional Service Information This chapter provides additional information that the service representative might find helpful. Security features Security features in this section include the following: • Passwords • Vital Product Data • Management Information Format (MIF) Hardware contr...

Note: You can download a self-starting bootable disc image (known as an ISO image) with the system program updates to create a system-program-update disc. Go to http://www.lenovo.com/support. To update (flash) the BIOS from a disc on the Windows 8 (64-bit) operating system, do the following: 1. Star...

Automatic configuration and power interface (ACPI) BIOS Being an ACPI BIOS system, the operating system is allowed to control the power management featuresof the computer and the setting for Advanced Power Management (APM) BIOS mode is ignored. Notall operating systems support ACPI BIOS mode. Automa...

Index A Administrator, password 52 B basic troubleshooting 33 battery, replacing 83 BIOS settings, changing 53 boot-block recovery 105 C changing password 52 startup device sequence 53 components, internal 63 computer cover removing 71 computer cover, reinstalling 96 connectors rear 62 connectors, c...