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Hardware Maintenance Manual ii Chapter 6. Symptom-to-FRU Index..................................... 19 Hard disk drive boot error ........................................................................... 19Power Supply Problems .........................................................................
Page 3 - About this manual; Important
Chapter 1. About this manual 1 About this manual 1 This manual contains service and reference information for Lenovo IdeaCentre Q computers listed on the cover. It is intended only for trained servicers who are familiar with Lenovo computer products. Before servicing a Lenovo product, be sure to rea...
Page 4 - Using eSupport; Important information about replacing RoHS compliant FRUs
Hardware Maintenance Manual 2 Using eSupport For Key Commodities (Examples - hard disk drive, system board, microprocessor, LCD, and memory) eSupport can be used to view the list of key commodities built in a • particular machine serial.eSupport can be accessed at the following Web site: • http://co...
Page 6 - Safety information; General safety
Hardware Maintenance Manual 4 Safety information 2 This chapter contains the safety information that you need to be familiar with before servicing a computer. General safety Follow these rules to ensure general safety: Observe good housekeeping in the area of the machines during and • after maintena...
Page 7 - Electrical safety
Chapter 2. Safety information 5 Wear safety glasses when you are: hammering, drilling soldering, • cutting wire, attaching springs, using solvents, or working in any other conditions that might be hazardous to your eyes. After service, reinstall all safety shields, guards, labels, and ground wires. ...
Page 9 - Safety inspection guide
Chapter 2. Safety information 7 Safety inspection guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products. Each machine, as it was designed and built, had required safety items installed to protect users and service personnel from inj...
Page 10 - Handling electrostatic discharge-sensitive devices
Hardware Maintenance Manual 8 Handling electrostatic discharge-sensitive devices Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects. Protect a...
Page 11 - Safety notices
Chapter 2. Safety information 9 Safety notices The caution and danger safety notices in this section are provided in the the language of English. DANGER Electrical current from power, telephone and communication cables is hazardous. To avoid a shock hazard: Do not connect or disconnect any cables or...
Page 14 - General information; Specifications
Hardware Maintenance Manual 12 General information 3 This chapter provides general information that applies to all machine types supported by this publication. Specifications This section lists the physical specifications for your computer. Type Lenovo IdeaCentre Q This section lists the physical sp...
Page 15 - General Checkout
Chapter 4. General Checkout 13 General Checkout 4 The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving, or formatting. Data or programs can be overwritten if you select an i...
Page 16 - Problem determination tips
Hardware Maintenance Manual 14 5. Power-on the computer. • Look for displayed error codes • Listen for beep codes • Look for readable instructions or a main menu on the display. If you did not receive the correct response, proceed to step 6 . If you do receive the correct response, proceed to step 7...
Page 18 - Using the Setup Utility; Starting the Setup Utility program
Hardware Maintenance Manual 16 Using the Setup Utility 5 The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating-system settings might override any similar settings in the Setup Utili...
Page 19 - Selecting a startup device; Selecting a temporary startup device; Selecting or changing the startup device sequence
Chapter 5. Using the Setup Utility 17 Selecting a startup device If your computer does not start up (boot) from a device such as the CD-ROM, diskette, or hard disk as expected, use one of the following procedures to select a startup device. Selecting a temporary startup device Use this procedure to ...
Page 20 - Exiting from the Setup Utility program
Hardware Maintenance Manual 18 Exiting from the Setup Utility program When you finish viewing or changing settings, press Esc to return to the Setup Utility program menu (you might have to press Esc several times). If you want to save the new settings, select Save changes and Exit before you exit. O...
Page 21 - Hard disk drive boot error
Chapter 6. Symptom-to-FRU Index 19 Symptom-to-FRU Index 6 The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with Chapter 4, “General Checkout,” on page 13. This index can also be used to help you decide which FRUs to have available...
Page 22 - Power Supply Problems
Hardware Maintenance Manual 20 Error FRU/Action The boot sector on the start-up drive is corrupted. The drive must be formatted do the following:1. Attempt to back-up the data on the failing hard disk drive. 2. Using the operating systems programs format the hard disk drive. The drive is defective. ...
Page 24 - Undetermined problems
Hardware Maintenance Manual 22 Undetermined problems If this computer has a parallel ATA hard disk drive, make sure that the hard disk drive is jumpered as a master and the optical drive is jumpered as a slave.1. Power-off the computer.2. Remove or disconnect the following components (if installed) ...
Page 25 - Locations; Locating components and connectors; Internal components
Chapter 7. Replacing hardware 23 Locations 7 This section provides illustrations to help locate the various connectors, controls and components of the computer. To remove the computer cover, “refer to Removing the computer cover” . Locating components and connectors The following illustrations will ...
Page 26 - Identifying parts on the system board
Hardware Maintenance Manual 24 5 HDMI-io-bracket 6 CPU FAN 7 IPP7A-HDMI-MB 8 Rear cover assy 9 Mount bracket assy 10 Stand assy 1:Front cover assy2:Hard disk drive3:DIMM4:HDD BRACKET5:D-SUB-io-bracket6:HEAT SINK7:D-SUB-MB8:Rear cover assy9:Mount bracket assy10:Stand assy 1 2 3 4 5 6 7 8 10 9 1 Front...
Page 29 - Replacing hardware; Removing the computer cover; To remove the computer cover:
Chapter 7. Replacing hardware 27 Replacing hardware 8 Removing the computer cover Attention: Turn off the computer and wait 3 to 5 minutes to let the computer cool before removing the computer cover. To remove the computer cover: 1. Remove any media (diskettes, CDs, or memory cards) from the drives,...
Page 31 - Replacing a memory module; To remove the memory module:
Chapter 7. Replacing hardware 29 6. Remove the six screws that secure the system cover to the chassis. 7. Remove the system cover. Replacing a memory module To remove the memory module: 1. Remove the computer cover. Refer to Removing the computer cover .2. Locate the memory module sockets. Refer to ...
Page 33 - Replacing the CPU heat sink; To replace the CPU heat sink:
Chapter 7. Replacing hardware 31 6. Align and then insert the new memory module into socket and push down on the top edge of the memory module. Make sure the latches lock the memory module in place. 7. Past back the three short pads on the new memory.8. Install the computer cover. Refer to “Completi...
Page 35 - Replacing the hard disk drive; To replace the hard disk drive:
Chapter 7. Replacing hardware 33 5. Place the CPU heat sink upside down on a flat surface to prevent thermal grease from contaminating other components. Note Wipe off the thermal grease from both the heat sink and CPU using an alcohol pad. 6. Set the new heat sink on the CPU, aligning the four screw...
Page 37 - Replacing the mother board; To replace the motherboard:
Chapter 7. Replacing hardware 35 5. Remove the four screws that secure the hard disk drive to the drive carrier. 6. Slide the hard disk drive out of the drive carrier.7. Install the new hard disk drive. (1) Insert the new hard disk drive into the drive carrier. (2) Screw in the four screws on the dr...
Page 39 - Replacing the Keyboard and Mouse; To replace the keyboard and mouse:
Chapter 7. Replacing hardware 37 9. Pull the motherboard out of the chassis. 10. Place the new motherboard into the chassis, aligning the screw holes in the motherboard with the mounting holes in the chassis. 11. Screw the two screws on the new motherboard back in.12. Install all related components ...
Page 40 - Replacing the power cable or power adapter; To replace the power cable and power adapter:
Hardware Maintenance Manual 38 Note: Your keyboard and mouse might be connected to the USB port at either the front or rear of the computer. 4. Disconnect the old keyboard or mouse cable from the computer and connect the new keyboard or mouse cable to the same port. Replacing the power cable or powe...
Page 41 - Replacing the remote control
Chapter 7. Replacing hardware 39 Replacing the remote control Note: Remove the batteries from a non-working remote control before you return it to Lenovo for a replacement. Completing the installation After replacing the parts, you need to close the computer cover and reconnect the cables, including...
Page 42 - Additional Service; Power management; Automatic Power-On features
Hardware Maintenance Manual 40 Additional Service Information 9 This chapter provides additional information that the service representative might find helpful. Power management Power management reduces the power consumption of certain components of the computer such as the system power supply, proc...
Page 43 - Statement
Appendix. Statement 41 Statement A Thank you for using Lenovo products. Carefully read all of the documents shipped with your computer before you install and use the product for the first time. Lenovo will not assume responsibility for damage that results from failure to operate the product accordin...