Lenovo E63z- Manuals

About this manual This manual provides service and reference information for ThinkCentre ® computers listed on the front cover. Use this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for trained service technicians who are familiar ...

Chapter 1. Read this first: Important safety information This chapter contains the safety information that you must be familiar with. Power cords and power adapters Use only the power cords and power adapters supplied by the product manufacturer. The power cords shall be safety approved. For Germany...

• Place removed covers and other parts in a safe place, away from all personnel, while you are servicing the machine. • Keep your tool case away from walk areas so that other people will not trip over it. • Do not wear loose clothing that can be trapped in the moving parts of a machine. Ensure that ...

• Wear a grounded wrist strap against your skin to eliminate static on your body. • Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap. • Use the black side of a grounded work mat to provide a static-free work surfac...

• Connect to properly wired outlets any equipment that will be attached to this product. • When possible, use one hand only to connect or disconnect signal cables. • Never turn on any equipment when there is evidence of fire, water, or structural damage. • Disconnect the attached power cords, teleco...

≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) 1 2 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Chapter 1 . Read this first: Important safety information 9

DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenterun danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cou...

• über 100 C erhitzen. • reparieren oder zerlegen. Die örtlichen Bestimmungen für die Entsorgung von Sondermüll beachten. ACHTUNG: Bei der Installation von Lasergeräten (wie CD-ROM-Laufwerken, DVD- aufwerken, Einheiten mitLichtwellenleitertechnik oder Sendern) Folgendes beachten: • Die Abdeckungen n...

PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può esserepericolosa. Per evitare il rischio di scosse elettriche: • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o lariconfigurazione del prodotto du...

• No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. • Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y losmódems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique locontrario en los procedimien...

Algunos productos láser tienen incorporado un diodo láser de clase 3A o clase 3B. Tenga en cuenta losiguiente: Cuando se abre, queda expuesto a radiación láser. No mire directamente al rayo láser, ni siquiera coninstrumentos ópticos, y evite exponerse directamente al rayo láser. ≥18 kg ≥32 kg ≥55 kg...

Chapter 2. Product overview This chapter provides the following information: • Locations of connectors • Computer features • Software programs provided by Lenovo Locations This section provides the following topics: • “Locating connectors, controls, and indicators on the front of your computer” on p...

Locating connectors on the rear of your computer The following illustration shows the locations of the connectors on the rear of your computer. Someconnectors on the rear of your computer are color-coded to help you determine where to connect thecables on your computer. Figure 2. Rear connector loca...

Locating major FRUs and CRUs The following figure shows the locations of the major FRUs and Customer Replaceable Units (CRUs) in thecomputer. To remove the computer cover, see “Removing the computer cover” on page 102. Note: The components in your computer might look slightly different from the illu...

• Self-service CRUs: These CRUs unplug or are secured by no more than two screws. Examples of these types of CRUs include the keyboard, the mouse, any USB device, and the power cord. Otherself-service CRUs depending on product design might include memory modules, adapter cards, harddisk drives, and ...

11 SATA storage-drive connector 12 Touch screen connector 13 Control-button-board connector 14 Converter board connector 15 System fan connector Locating the machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machinetype and ...

Adjusting the frame stand Your computer might come with a frame stand that you can use to adjust the computer to your comfortableposition. Pull the stand open and adjust the position of the computer at an angle of between 10° and 60°as shown in the following illustration. CAUTION:Ensure that the ang...

Specifications This section lists the physical specifications for your computer. Dimensions and weight without package Width: 488 mm (19.21 inches) Height: 346 mm (13.62 inches) Depth: 62 mm (2.44 inches) Maximum configuration as shipped: 4.8 kg (12.86 lb) Dimensions and weight with package Width: 5...

Accessing Lenovo programs on the Windows 7 operating system You can access Lenovo programs on the Windows 7 operating system through Windows Search or fromControl Panel. The icon name displayed in the search result or Control Panel might be different from theprogram name. You can find the program by...

• If you cannot find the program you need, click the arrow icon in the bottom-left corner of the screen to go to the Apps screen. Find the desired program in the apps list or search for it in thesearch box in the top-right corner of the screen. Note: Depending on your computer model, some of the Len...

Chapter 3. Using your computer This chapter provides information about the following topics: • “Registering your computer” on page 43 • “Using keyboard shortcuts” on page 43 • “Using the wheel mouse” on page 44 • “Setting the computer volume” on page 45 • “Using the single-touch or multi-touch featu...

Note: For detailed information on how to open Control Panel on Windows 8.1, see “Accessing Control Panel on the Windows 8.1 operating system” on page 47. 2. In the Sound section, click Adjust system volume . 3. Move the slider up to increase or down to decrease the volume. Using the single-touch or ...

• Swipe in and out on the left edge of the screen. Representations of all available workspaces are displayed along the left edge of the screen. Tap the Windows screen-control icon at the bottom. • Swipe in from the right edge of the screen to display the charms; then tap Start . • From any workspace...

3. Click Control Panel . • From the Start screen 1. Click the down arrow in the bottom-left corner of the screen to go to the Apps screen. 2. Scroll to the right side, and click Control Panel in the Windows System section. Frequently asked questions The following are some of the frequently asked que...

Chapter 4. You and your computer This chapter provides information about accessibility, comfort, and relocating your computer to othercountries or regions. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort.Arrange your ...

• Location of electrical outlets • Length of power cords • Length of the cables that are connected to the monitor and other devices When arranging your workspace: • Avoid the use of extension cords. When possible, plug the computer power cord directly into an electrical outlet. • Keep power cords an...

To open On-Screen Keyboard, do the following: • For Windows 7: Click the Start button. Then, type On-Screen Keyboard into the search field. In the list of results, click On-Screen Keyboard . • For Windows 8.1: Move your pointer to the top-right or bottom-right corner of the screen to display the cha...

Chapter 5. Security This chapter provides information about how to protect your computer from theft and unauthorized use. Security features The following security features are available on your computer: • Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset ma...

Attaching a Kensington-style cable lock You can use a Kensington-style cable lock to secure your computer to a desk, table, or other non-permanentfixture. Connect the lock to the security-lock slot at the rear of your computer. Depending on the typeselected, the lock can be operated with a key or co...

Chapter 6. Advanced configuration This chapter provides the following information to help you configure the computer: • “Using the Setup Utility program” on page 59 • “Updating or recovering the BIOS” on page 63 Using the Setup Utility program The Setup Utility program is used to view and change the...

Using BIOS passwords By using the Setup Utility program, you can set passwords to prevent unauthorized access to your computerand data. You do not have to set any passwords to use your computer. However, using passwords improves computersecurity. If you decide to set any passwords, read the followin...

3. Depending on the password type, select Set Power-On Password , Set Administrator Password , or Hard Disk Password . 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric character...

• If you do not want to save the settings, select Exit ➙ Discard Changes and Exit , and then press Enter. When the Reset Without Saving window displays, select Yes , and then press Enter to exit the Setup Utility program. • If you want to return to the default settings, press F9 to load the default ...

Changing the BIOS settings before installing a new operating system BIOS settings vary by operating system. Change the BIOS settings before installing a new operating system. To change the BIOS settings, do the following: 1. Start the Setup Utility program. See “Starting the Setup Utility program” o...

Chapter 7. Preventing problems This chapter provides information that can help you avoid common problems and keep your computerrunning smoothly. Keeping your computer current In some situations you might find it necessary to have the most current software programs, device drivers, oroperating system...

Using the System Update program The System Update program (hereinafter referred to as System Update) provides regular access to systemand software updates for your computer to keep your system and software up-to-date. System Updategathers information from the Lenovo Help Center about new updates for...

1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Ensure that no liquid drips ontoor between the keys. 3. To rem...

• Clean out your Inbox, Sent Items, and Deleted Items folders in your e-mail application on a regular basis. • Back up critical data regularly on removable media memory, such as discs and USB storage devices, and store the removable media in a safe location. The frequency of making backup copies dep...

Chapter 8. Troubleshooting and diagnostics This chapter provides information about diagnosing and troubleshooting computer problems. If yourcomputer problem is not described here, see Chapter 12 “Getting information, help, and service” on page129 for additional troubleshooting resources. Basic troub...

Symptom Action The operating system does notstart. Ensure that the startup sequence includes the device where the operating systemresides. Usually, the operating system is on the hard disk drive. For moreinformation, see “Selecting a startup device” on page 61. The computer beeps multipletimes befor...

1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, ensure that you review and follow the electrical safety information provided with yourcomputer. For your safety, do not operate the computer with the cover removed. 2. Run the diagnostic...

• If Small Computer System Interface (SCSI) devices are installed, ensure that the last external device in each SCSI chain is terminated correctly. For more information, see your SCSI documentation. Hard disk drive problems Select your symptom from the following list: • “Some or all hard disk drives...

4. Double-click USB Enhanced Performance Keyboard . – On Windows 8.1: 1. Open Control Panel. For more information, see “Accessing Control Panel on the Windows 8.1 operating system” on page 47. 2. Click Hardware and Sound . 3. Click Devices and Printers . 4. Double-click USB Enhanced Performance Keyb...

• Install the device drivers for the application programs. Refer to the documentation for the affected application program to check whether any device drivers are required. The image appears to be flickering Solution: Reset the refresh rate. 1. Open Control Panel. Note: To open Control Panel on Wind...

2. Open Control Panel. Note: For detailed information on how to open Control Panel on Windows 8.1, see “Accessing Control Panel on the Windows 8.1 operating system” on page 47. 3. Click Hardware and Sound ➙ Sound . 4. Select the Playback tab. 5. If you are using the Headset profile, select Bluetooth...

Check with your software manufacturer to see if any updates are available. Many software manufacturersmake updates available from the World Wide Web. Some application programs do not work as expected Solutions: • If you are having difficulty with performing a specific task within an application prog...

Chapter 9. Service checkout and symptom-to-FRU index This chapter provides information about general service checkout and symptom-to-FRU index. Service checkout Attention: The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely care...

– What, when, where, single, or multiple systems? – Is the failure repeatable? – Has this configuration ever worked? – If it has been working, what changes were made prior to it failing? – Is this the original reported failure? • Diagnostics version – Type and version level • Hardware configuration ...

Error FRU/Action The start-up drive is not in the boot sequence inconfiguration. Check the configuration and ensure the start-up drive isin the boot sequence. No operating system installed on the boot drive. Install an operating system on the boot drive. The boot sector on the startup drive is corru...

• Starts the video operation • Verifies that the boot drive is working If the POST detects a problem, an error message appears on the screen. A single problem can cause severalerror messages to appear. When you correct the cause of the first error message, the other error messagesprobably will not a...

Message/Symptom FRU/Action Program loads from the hard disk with a known-gooddiagnostics diskette in the first 3.5-inch diskette drive 1. Run the Setup Utility program and check Startup sequence. 2. Diskette Drive 3. Diskette Drive Cable 4. System Board 5. Power Supply RPL computer cannot access pro...

Chapter 10. Recovery information This chapter provides information about the recovery solutions. There are a variety of methods to choosefrom when considering how to recover from a software- or hardware-related problem. Some methodsvary depending on the type of operating system that is installed. Yo...

Creating recovery media Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks . Then, follow the i...

Note: After restoring your computer storage drive to the factory-default state, you might have to reinstall device drivers for some devices. See “Reinstalling programs and device drivers” on page 92. For more information about the features of the Rescue and Recovery workspace, click Help . Creating ...

• “Reinstalling preinstalled programs and device drivers” on page 93 • “Reinstalling programs and device drivers that are not preinstalled” on page 93 Reinstalling preinstalled programs and device drivers Your computer enables you to reinstall preinstalled programs and device drivers. Reinstalling p...

1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery . 2. In the Remove everything and reinstall Windows section, click Get started . Using the advanced startup options Advanced startup o...

Chapter 11. Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer. Handling static-sensitive devices Do not open the static-protective package containing the new part until the defective part has been removedand you are ready to i...

2. Disconnect the ac power adapter cable from the computer. Figure 10. Disconnecting the ac power adapter Removing and installing the frame stand Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” ...

Figure 12. Installing the frame stand Removing and installing the feet Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. This section provides instructions on how to remove and install ...

3. Remove the two screws 1 that secure the feet. Then, lift the feet to remove them from the computer. Figure 13. Removing the feet 4. To install the feet, position the feet on the computer cover so that the holes in the feet align with the corresponding holes in the computer cover. Then, install th...

5. Remove the screw that secures the storage-drive bracket. Then, push the storage-drive bracket with the storage drive as shown to remove it from the storage-drive connector on the system board. Figure 15. Removing the storage-drive bracket with the storage drive 6. Remove the four screws that secu...

7. To install the new internal speakers, position the new internal speakers on the LCD front bezel so that the screw holes in each internal speaker align with the corresponding holes in the front bezel. Then,install the four screws to secure the internal speakers to the LCD front bezel. Figure 18. I...

5. Remove the five screws that secure the system-board shield. Then, lift the system-board shield to remove it from the chassis. Figure 19. Removing the system-board shield 6. To install the system-board shield, position the system-board shield into the chassis so that the screw holes in the system-...

6. Remove the two screws that secure the integrated camera. Then, lift the integrated camera to remove the camera from the front bezel. Figure 20. Removing the integrated camera 7. To install the new integrated camera, connect the integrated-camera cable to the new integrated camera. 8. Position the...

This section provides instructions on how to replace the converter board. To replace the converter board, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that ...

Replacing the coin-cell battery Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. This section provides instructions on how to replace the coin-cell battery. Your computer has a special...

11. Connect the external cables and the ac power adapter to the computer. 12. Turn on the computer and all attached devices. Note: When you turn on the computer for the first time after replacing the coin-cell battery, an error message might be displayed. This is normal after replacing the coin-cell...

9. Install the screw to secure the Wi-Fi card to the system board. Then, connect the two Wi-Fi antenna cables to the Wi-Fi card. Figure 30. Securing the Wi-Fi card and connecting cables 10. Install the system-board shield. See “Removing and installing the system-board shield” on page 106. What to do...

Figure 33. Installing the control-button board 9. Route the cable of the control-button board, and then connect the cable to the system board. See “Locating parts on the system board” on page 32. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete ...

7. Remove the three screws that secure the system fan. Then, lift the system fan to remove it from the chassis. Figure 34. Removing the system fan 8. To install the new system fan, position the new system fan in the chassis so that the three screw holes in the new system fan align with the correspon...

Figure 36. Installing the heat sink assembly 9. Install the system-board shield. See “Removing and installing the system-board shield” on page 106. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completi...

To install the new system board, position the new system board in the chassis so that the eight screw holesin the system board align with the corresponding holes in the chassis. Then, install the eight screws tosecure the system board to the chassis. 1. Route all the cables that you disconnected fro...

14. Install the system-board shield. See “Removing and installing the system-board shield” on page 106. 15. Route and connect all the cables that you have disconnected. See “Locating parts on the system board” on page 32. What to do next: • To work with another piece of hardware, go to the appropria...

3. Open the battery compartment cover, and Install two AAA batteries according to the polarity indicators. Figure 45. Installing the keyboard batteries 4. Take away the USB dongle from the keyboard compartment or from the wireless mouse compartment and connect it to an available USB connector on the...

Figure 50. Closing the battery compartment cover 8. Push the power switch to the on position on the bottom of the wireless mouse until the LED (light-emitting diode) is on. Figure 51. Pushing the power switch to the on position Notes: • The green LED indicates that the mouse is ready for use. • The ...

3. Position the computer cover into place and then tighten the two screws 1 to secure the computer cover. Figure 52. Installing the computer cover 4. Install the frame stand. See “Removing and installing the frame stand” on page 99. 5. If a Kensington-style cable lock is available, lock the computer...

Chapter 12. Getting information, help, and service This chapter contains information about help, service, and technical assistance for products manufacturedby Lenovo. Information resources You can use the information in this section to access useful resources relating to your computing needs. Lenovo...

• Access troubleshooting and support information for your computer model and other supported products. • Find the service and support phone numbers for your country or region. • Find a Service Provider located near you. Lenovo Support Web site Technical support information is available on the Lenovo...

Appendix A. Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an ExportClassification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoedcountries in the EAR E1 country l...

Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated currentless than or equal to 20 A per phase Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Eurasian compliance mark Brazil reg...

Appendix B. WEEE and recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipmentwhen it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners inrecycling their IT products. For information o...

Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or otherenvironmental sensitive substances. To properly dispose of disused components, such as a printed circuitboard or drive, use the methods described above for collec...

Appendix D. China Energy Label © Copyright Lenovo 2014 143

Appendix E. ENERGY STAR model information ENERGY STAR ® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products andpractices. Lenovo is proud to offer our customers product...

Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: LenovoRescue and RecoveryThe Lenovo logoThe ThinkCentre logoThinkCentreThinkVantage Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies. Linux is a registered ...

Index 2.5-inch storage drive replacing 103 A a rescue medium, creating and using 92 ac power adapter connector 29 ac power adapter, replacing 97 Administrator, password 60 Advance configuration 59 audio features 36 B backup and recovery operations 90 basic troubleshooting 71 BIOS passwords, using 60...