Lennox INT3000 - Manuals - manualsarea.com

Page 3 - Notice; Microsoft

i Notice This Inter-Tel ® user guide is released by Inter-Tel, Inc. as a guide for end-users. It provides infor- mation necessary to use the INT3000 endpoint. The contents of this user guide, which reflect cur-rent Inter-Tel standards, are subject to revision or change without notice. Some features ...

Page 4 - ii

Page 5 - iii; Important Safety Instructions; ers or aerosol cleaners. Use a dry cloth for cleaning.

iii Important Safety Instructions For use with CSA Certified (NRTL/C) Inter-Tel Converged Communications Plat-forms only. When using your telephone equipment, basic safety precautions should always be fol-lowed to reduce the risk of fire, electrical shock, and injury to persons, including thefollowi...

Page 6 - iv; may cause damage to the eyes or skin. It may be toxic if swallowed.

iv 12. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: a. When the power supply cord is damaged or frayed. b. If liquid has been spilled into the product. c. If the product has been exposed to rain or water. d. If the produc...

Page 7 - Warnings; Range Limits; NOTICE; Wash hands after handling.

v Warnings Unplug all electrical appliances when you know an electrical storm is approaching.Lightning can pass through your household wiring and damage any device connectedto it. This endpoint is no exception. Range Limits The INT3000 is designed for commercial use. Range has been approved for 150 ...

Page 9 - Do not dispose of the Battery Pack in a fire. The cell may explode.; Not Waterproof

vii Battery Packs The Battery Packs contain rechargeable, sealed, Nickel-Metal Hydrate batteries. Toreduce the risk of fire or injury to persons by the battery, read and follow theseinstructions: • Use only the appropriate type and size Battery Pack specified in this user guide. • Do not dispose of ...

Page 10 - viii

Page 11 - ix; CONTENTS; Table of Contents

ix ©Inter-Tel, Inc. April 2005 printed in US CONTENTS PAGE Table of Contents FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2About This Guid...

Page 13 - FINDING Y; Finding Your Way; SECTION CONTENTS

1 FINDING Y O UR W A Y Inter-Tel ® INT3000 User Guide Finding Your Way SECTION CONTENTS PAGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

Page 14 - ELCOME; About This Guide; BOUT

2 Inter-Tel ® INT3000 User Guide W ELCOME Congratulations on your purchase of the INT3000 endpoint. It is designed to work onan Inter-Tel ® telephone system to provide you with access to multiple lines, Caller ID, and other telephone system features.To help familiarize yourself with the features of ...

Page 15 - Dialpad and Indicators

3 FINDING Y O UR W A Y Inter-Tel ® INT3000 User Guide A BOUT Y OUR E NDPOINT Your INT3000 includes many features and accessories. If any of these items are miss-ing or damaged, contact your service representative. If your INT3000 is not perform-ing to your expectations, please try the simple steps l...

Page 17 - Button Descriptions; Talk Button

5 FINDING Y O UR W A Y Inter-Tel ® INT3000 User Guide Button Descriptions The following buttons on the INT3000 endpoint provide the associated features andfunctions. Talk Button When you pick up the Handset and press , you will see ACQUIRING LINK. Then, you will see one of the following: • After the...

Page 18 - Call Button; PREVIOUS

6 Inter-Tel ® INT3000 User Guide Call Button These buttons are used for call access. They are not associated with specific lines.Instead, they are assigned to calls in the order that the calls are placed or received. Ifthere are more calls in progress than there are CALL buttons, new calls wait unti...

Page 19 - NSTALLING; Connecting the Telephone Cord

7 FINDING Y O UR W A Y Inter-Tel ® INT3000 User Guide I NSTALLING THE INT3000 Select a location for the INT3000 that avoids excessive heat or humidity. The BaseUnit of your INT3000 can be placed on a desk or tabletop near a standard 120V ACoutlet and telephone line jack. The Base Unit can also be mo...

Page 20 - Attaching the Belt Clip to the Handset; Snap the tab out of the Belt Clip notch on the top of the Handset.

8 Inter-Tel ® INT3000 User Guide Attaching the Belt Clip to the Handset You can use the Belt Clip to attach the Handset to your belt or pocket for convenientportability. 1. Snap the tab out of the Belt Clip notch on the top of the Handset. 2. Slide the clip into the tab slot. The Belt Clip isdesigne...

Page 21 - Recharging the Battery; Low Battery Indicator

9 FINDING Y O UR W A Y Inter-Tel ® INT3000 User Guide Recharging the Battery NOTE: You can only use your INT3000 with the Handset when it is out of the Battery Charger. The rechargeable Battery Pack must be fully charged before using your INT3000 forthe first time (this requires 6-8 hours).The uniqu...

Page 23 - Cleaning The Battery Charging Contacts

11 FINDING Y O UR W A Y Inter-Tel ® INT3000 User Guide Charging Spare Battery Packs (Optional) 1. Slide the spare Battery Pack, if you have one, intothe second slot in the Battery Charger until theretaining clip snaps over the top of the pack, asshown on the right. 2. Make sure the BATT CHARGE indic...

Page 24 - Standard Wall Plate Mounting

12 Inter-Tel ® INT3000 User Guide W ALL M OUNT I NSTALLATION Your INT3000 endpoint can be wall-mounted as explained in the following pages. Standard Wall Plate Mounting The INT3000 is designed to be mounted on a standard wall plate. To attach the wallmount stand to the Base Unit: 1. Slide the Wall M...

Page 25 - Direct Wall Mounting

13 FINDING Y O UR W A Y Inter-Tel ® INT3000 User Guide Direct Wall Mounting If you do not have a standard wall plate, you can mount your endpoint directly on awall. Before mounting your endpoint, consider the following: • Select a location away from electrical cables, pipes, or other items behind th...

Page 26 - Charging Unit Wall Mounting

14 Inter-Tel ® INT3000 User Guide Charging Unit Wall Mounting The Charging Unit is also designed to be wall mounted. you can mount your endpoint directly on a wall. Before mounting your charging unit, consider the following: • Select a location away from electrical cables, pipes, or other items behi...

Page 27 - If E-Mail Reader is enabled for your mailbox, you have; Standard Voice Mailbox:; This type of mailbox allows you to send and receive

15 FINDING Y O UR W A Y Inter-Tel ® INT3000 User Guide A BOUT V OICE M AIL Voice mail is an application that is part of the Inter-Tel voice processing system.Using voice mail, you and other callers can send and receive recorded messages fromany supported endpoint on the system. To use voice mail fea...

Page 29 - Enterprise Messaging; ASR can be enabled for the entire sys-

17 FINDING Y O UR W A Y Inter-Tel ® INT3000 User Guide Enterprise Messaging Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-stan-dard protocols for communication and messaging. EM unifies communication andmessaging by providing access to voice mail, fax, and e-mail mes...

Page 30 - You cannot use ASR to set up your e-mail password (see

18 Inter-Tel ® INT3000 User Guide Automatic Speech Recognition (ASR) Automatic Speech Recognition (ASR) is a feature available for systems using EM.Because ASR is a very flexible feature, it can be enabled or disabled on several differ-ent levels. When ASR is enabled for your mailbox, you can issue ...

Page 31 - hear standard outside dial tone.

19 FINDING Y O UR W A Y Inter-Tel ® INT3000 User Guide A BOUT THE T ELEPHONE S YSTEM Follow the guidelines below when using the INT3000 endpoint on the Inter-Tel tele-phone system. • Your telephone system may have one dial tone for both intercom calls and out-side calls. Or, it may have two dial ton...

Page 33 - Getting Started

21 GETT ING ST ART E D Inter-Tel ® INT3000 User Guide Getting Started SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Setting Up Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

Page 34 - Initializing Your Mailbox; To initialize your mailbox:; If you want a password,

22 Inter-Tel ® INT3000 User Guide I NTRODUCTION Now that you know what your INT3000 endpoint can do, it’s time to start using it. Inthis section, you’ll learn how to make and receive calls, transfer calls, retrieve voicemail messages, and much more. S ETTING U P V OICE M AIL To begin using your mail...

Page 35 - Recording Your Personal Greetings; System Greeting

23 GETT ING ST ART E D Inter-Tel ® INT3000 User Guide 7. After the tone, record your first and last name. 8. When prompted, do one of the following: • Say “Accept” or press again to accept the name. • Say “Replay” or press to replay the name you just recorded. • Say “Append” or press to add to your ...

Page 36 - Recording Your Voice Mail Directory Name; To record your directory name:

24 Inter-Tel ® INT3000 User Guide To record/change your personal greeting: 1. Access your mailbox as described on page 37 . 2. Say “Personal” or press to select the Personal Options Menu. 3. Say “Greeting” or press to record or change your personal greeting. 4. Do one of the following: • Say “Primar...

Page 37 - AKING; Intercom Calls; Placing Intercom Calls; To place an intercom call:; If you hear continuous ringing,; To program your endpoint to; always; send non-handsfree calls using the Ring; or

25 GETT ING ST ART E D Inter-Tel ® INT3000 User Guide M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic purpose of any endpoint. With your endpoint,you can make/receive intercom, outside, and emergency calls. Intercom Calls Your extension number allows other people to place inter...

Page 38 - Receiving Intercom Calls; To receive an intercom call:; Outside Calls; Placing Outside Calls; To place an outside call:

26 Inter-Tel ® INT3000 User Guide Receiving Intercom Calls The endpoint will ring or vibrate to alert you. Also, a line indicator on the displaymay flash, and the display may show information about the call, such as caller’s nameand extension. To receive an intercom call: Press or lift the Handset o...

Page 39 - Receiving Outside Calls; To receive an outside call:; Emergency Calls; To make an emergency call:; Call Waiting; To respond to a waiting call:; To end the current call,

27 GETT ING ST ART E D Inter-Tel ® INT3000 User Guide To cancel a queue before the callback: Press . When dialing the number, you can do one of the following: • Use the speed-dial directory, see page 64 . • Use the station speed-dial feature, see page 57 . • Use the system speed-dial feature, see pa...

Page 40 - Individual Hold; To place a call on Individual Hold:; To place an outside call on System Hold:; To return to a call that is on hold:; UTING; TALK

28 Inter-Tel ® INT3000 User Guide P LACING C ALLS O N H OLD You can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one endpoint. It can then be directly picked up at that endpoint or it can be picked up at another endpoint using theCall Pic...

Page 41 - LACING; To place a conference call:; To place the conference on hold:

29 GETT ING ST ART E D Inter-Tel ® INT3000 User Guide P LACING C ONFERENCE C ALLS With the Conference feature, you can establish a conference call with up to threeintercom and/or outside parties (four, including you). To place a conference call: 1. While on the first call, press and to put the call ...

Page 42 - To Another Extension; To Voice Mail; If the number is busy, there is no answer, or the transfer is refused,

30 Inter-Tel ® INT3000 User Guide T RANSFERRING C ALLS Although transferring calls is considered a basic function of an endpoint, your end-point has many advanced options for this feature. With your endpoint, you can trans-fer to another extension, voice mail, or even an outside line. To Another Ext...

Page 43 - SING; To answer a call ringing or holding at another endpoint:; Press

31 GETT ING ST ART E D Inter-Tel ® INT3000 User Guide U SING R EVERSE T RANSFER The Reverse Transfer (Call Pick Up) feature allows you to answer a call that is ring-ing or holding at another endpoint. For example, if the attendant transfers a call to youbut you have stepped away from your endpoint, ...

Page 44 - Manual Call Forwarding; To forward to an outside telephone number:; MSG

32 Inter-Tel ® INT3000 User Guide F ORWARDING C ALLS With the Forwarding feature, you can have calls follow you (e.g., forwarded to a cellphone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send incoming calls to another e...

Page 45 - Redirect Call; To redirect a call to an outside telephone number:; Automatic System Forwarding; To enable or disable System Forwarding:

33 GETT ING ST ART E D Inter-Tel ® INT3000 User Guide Redirect Call NOTE: This feature is available only with versions 5.3 and higher. The Redirect Call feature allows you to forward any call that is ringing on your end-point without having to answer the call. NOTE: You cannot redirect calls to an e...

Page 46 - Outside Party’s Name; To show the outside party’s name:

34 Inter-Tel ® INT3000 User Guide R EDIALING A N UMBER In an ideal world, someone will always answer the endpoint when you call. But,because you will occasionally receive a busy signal or no answer, it’s nice to have theRedial feature. Although most endpoints redial the last number dialed , your sys...

Page 47 - TATION; Leaving Messages; If You Do Not Have a MSG Button; To cancel a message that you left at another endpoint:; If You Have a MSG Button; Have the called party return your call.

35 GETT ING ST ART E D Inter-Tel ® INT3000 User Guide S TATION - TO - STATION M ESSAGES Leaving Messages If you call an endpoint that is busy, does not answer, or is in do-not-disturb, you canuse the station-to-station messaging feature to let the other person know you called. To signal that a messa...

Page 48 - Receiving Messages; When you see MSG on your display:

36 Inter-Tel ® INT3000 User Guide Receiving Messages If You Do Not Have a MSG Button When you see MSG on your display: Dial to view the message, then press . A call is automatically placed to the endpoint or message center that left the first waiting message. To cancel a waiting message: Dial to vie...

Page 49 - CCESSING; Mailbox almost full or full:

37 GETT ING ST ART E D Inter-Tel ® INT3000 User Guide A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you must access your mailbox toretrieve it. NOTE: If your telephone system uses Enterprise Messaging (EM), your mailbox may have the Automatic Speech Recognition (ASR) featu...

Page 50 - ASR; To temporarily disable ASR:; Access your mailbox as described on

38 Inter-Tel ® INT3000 User Guide D ISABLING AND E NABLING ASR If your telephone system uses Enterprise Messaging (EM), your mailbox may havethe Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled foryour mailbox, you have the option of issuing a spoken command or pressing a dial...

Page 51 - Listening to Messages; To listen to messages:; If E-Mail Reader is enabled for your mailbox

39 GETT ING ST ART E D Inter-Tel ® INT3000 User Guide A CCESSING V OICE M AIL M ESSAGES When you access your mailbox, you can listen to new and saved voice mail messages.After listening to your voice mail messages you can access the associated options. NOTE: If your telephone system uses Enterprise ...

Page 53 - Recovering Deleted Voice Mail Messages; To recover deleted voice mail messages:

41 GETT ING ST ART E D Inter-Tel ® INT3000 User Guide Recovering Deleted Voice Mail Messages If you accidently delete a voice mail message, you can retrieve it within a specifictime frame (programmed by your system administrator). Any retrieved messages arethen restored to your saved-message queue. ...

Page 54 - Recording and Sending Voice Mail Messages; To record and send voice mail messages:

42 Inter-Tel ® INT3000 User Guide Recording and Sending Voice Mail Messages You can record and send voice mail messages by accessing the record option on themain menu. NOTE: If E-Mail Reader is enabled for your mailbox, a reply to an e-mail message (see page 77 ) is a recorded voice message that is ...

Page 56 - Canceling Unheard Voice Mail Messages; To cancel unheard voice mail messages:

44 Inter-Tel ® INT3000 User Guide Canceling Unheard Voice Mail Messages You can cancel unretrieved messages that you have sent to individuals, but not mes-sages that you sent to group lists. To cancel unheard voice mail messages: 1. Access your mailbox as described on page 37 . 2. While listening to...

Page 57 - Dial the desired two-digit number for the message you wish to use.

45 GETT ING ST ART E D Inter-Tel ® INT3000 User Guide U SING D O -N OT -D ISTURB M ODE If you are away from your desk, or if you do not want to be disturbed, you can use theDND feature. This halts all pages and calls to your endpoint, except queue callbacks,recalls, and direct ring-in calls. When ot...

Page 58 - NUMBER OF TIMES BUTTON IS PRESSED; ENGLISH CHARACTERS

46 Inter-Tel ® INT3000 User Guide 3. If desired, customize the second display line by entering the desired numbers or letters as described below: • Remain in numeric mode: Press the dialpad buttons to dial the desired num- bers. Press for a hyphen (-) or press for a colon (:). If you have a FORWARD ...

Page 59 - To request a reminder message:; Dial the desired two-digit number for the message that you want.; To cancel all reminder message requests before they signal you:

47 GETT ING ST ART E D Inter-Tel ® INT3000 User Guide U SING R EMINDER M ESSAGES Never be late for a meeting again! With Reminder Messages, you can program yourendpoint, up to 24 hours in advance, to alert you at a specified time. At the pro-grammed time, the reminder message signals you with eight ...

Page 61 - MOVING ON; Moving On

49 MOVING ON Inter-Tel ® INT3000 User Guide Moving On SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Selecting a Ring ...

Page 62 - Selecting a Ring Tone; To select the type of ring tone for your INT3000:; Changing the Language; To change the assigned language for your endpoint:; Dial

50 Inter-Tel ® INT3000 User Guide I NTRODUCTION Now that you’ve mastered the basics, it’s time to move on to the advanced features. Inthis section, you’ll learn how to set preferences for your endpoint, program buttons,use directories, access your voice mailbox remotely, and perform various other fu...

Page 63 - Returning to Default Station; To return your endpoint to default:; ETTING; Changing Your Mailbox Password; To change your mailbox password:

51 MOVING ON Inter-Tel ® INT3000 User Guide Returning to Default Station You can return your endpoint to default settings at any time. This feature returns vol-umes to default levels; cancels Do-Not-Disturb, manual call forwarding, backgroundmusic, and queue requests; and restores handsfree mode, pa...

Page 64 - Changing the Voice Mail Message Envelope; To change your voice mail message envelope:

52 Inter-Tel ® INT3000 User Guide Changing the Voice Mail Message Envelope When you receive a voice mail message, the voice mail system plays an “envelope”that can include the time and date the message was left, the source of the message,and/or the message length. By default, the envelope contains a...

Page 65 - Changing the Call Screening Transfer Method

53 MOVING ON Inter-Tel ® INT3000 User Guide Changing the Call Screening Transfer Method NOTE: The Call Screening feature is available only if it is enabled for your mailbox. Contact your voice mail administrator to see if this feature is enabled for your mailbox. Depending on the transfer method you...

Page 66 - Programming a Fax Destination; To change your fax destination number:; Changing the Message Search Order; To change the message search order:

54 Inter-Tel ® INT3000 User Guide Programming a Fax Destination With voice mail, callers can use your mailbox to send you a fax. To use this feature,you must specify the destination fax number. To change your fax destination number: 1. Access your mailbox as described on page 37 . 2. Press to select...

Page 67 - Programming Remote Messaging

55 MOVING ON Inter-Tel ® INT3000 User Guide Programming Remote Messaging NOTE: The Remote Messaging feature is available only if it is enabled for your mail- box. Contact your voice mail administrator to see if this feature is enabled for your mail-box. ALSO: The remote messaging feature is supporte...

Page 69 - PEED; Station Speed Dial; Programming Station Speed-Dial Numbers

57 MOVING ON Inter-Tel ® INT3000 User Guide S PEED D IALING Speed dialing allows you (and your system administrator) to store frequently dialednumbers for easy dialing. Each number is stored on your endpoint (Station Speed-Dial) or in the telephone system (System Speed-Dial) and is identified by a l...

Page 70 - To store a number in a Speed-Dial location:; Remain in alphanumeric mode:; Change to numeric mode:; To view the current programming of Station Speed-Dial buttons:

58 Inter-Tel ® INT3000 User Guide To store a number in a Speed-Dial location: 1. Dial . 2. Dial the location code 0-9 to be programmed. 3. Enter the desired name for the speed-dial number to be programmed, as describedbelow: • Remain in alphanumeric mode: Press the dialpad buttons to enter the desir...

Page 71 - To remove the number:; BACKSPACE; System Speed Dialing

59 MOVING ON Inter-Tel ® INT3000 User Guide To program a user-programmable function button as a Station Speed-Dial but-ton: 1. Dial . 2. Press the feature button you want to change into a Station Speed-Dial button. 3. Dial (default Station Speed Dial feature code). 4. Dial a digit 0-9 when the displ...

Page 73 - AGING

61 MOVING ON Inter-Tel ® INT3000 User Guide P AGING The Paging feature allows you to make an announcement through endpoint speakersor external speakers (if your system is equipped with external paging equipment). Toprevent announcements from transmitting through every endpoint in the system, thisfea...

Page 74 - To generate a hookflash while using a line:; To program a user-programmable function button:; Press the feature button you want to program.; To return all function buttons to their original default values:; Press the feature button you want displayed.

62 Inter-Tel ® INT3000 User Guide P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service companies may require a timed hookflash (a quick hang upand release). To generate a hookflash while using a line: Press and dial . NOTE: This features is known as a “Recall” in European systems. P...

Page 75 - To enter an optional account code:; To set an account code for all calls placed from your endpoint:; To disable the code:

63 MOVING ON Inter-Tel ® INT3000 User Guide U SING A CCOUNT C ODES If your telephone system is programmed to use the Station Message Detail Recording(SMDR) feature, the system will periodically print out a record of telephone callsplaced from the endpoints within the system. Account codes can be use...

Page 76 - Telephone Directory; To search the telephone directory using your dialpad buttons:

64 Inter-Tel ® INT3000 User Guide S CREENING C ALLS If desired, you can screen calls that are transferred from voice mail. This allows youto accept and/or refuse specific calls. Depending on the call screening transfer methodyou select (see page 53 ), calls from voice mail may be unannounced, announ...

Page 77 - FORWARD

65 MOVING ON Inter-Tel ® INT3000 User Guide 3. Enter letters or numbers (up to 10 characters) as described below: • Remain in alphanumeric mode: Press the dialpad buttons to enter the desired characters. (See the chart below.) The number of times a button is presseddetermines which character is ente...

Page 78 - Voice Mail Directory; To use the dialpad buttons to spell a name:; When prompted, press the appropriate

66 Inter-Tel ® INT3000 User Guide Voice Mail Directory With the voice mail directory, subscribers and non-subscribers can use ASR (ifenabled) or dialpad digits to search for names in the directory. Subscriber names areautomatically added to the directory when their mailbox is initialized. ASR may no...

Page 79 - If 10 or fewer matches are located

67 MOVING ON Inter-Tel ® INT3000 User Guide To perform a directory search: 1. Dial the voice mail number. 2. Say “Directory” or press . 3. Say the last name of the person you are searching for or press the appropriatedialpad buttons to spell the name (see page 66 ). If 10 or fewer matches are locate...

Page 80 - Remote Access Password; To change the password from your endpoint:; Enter your current password, followed by; Enter the new password followed by; To change the station password using Remote Programming:; See the following

68 Inter-Tel ® INT3000 User Guide P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk and forgot to put your endpoint in DND, don’t worry.With the Remote Feature Access, you can place your endpoint in DND or forwardcalls from any other endpoint on the system. And, if you have a spec...

Page 81 - Remote Feature Access; To access your endpoint from another endpoint:

69 MOVING ON Inter-Tel ® INT3000 User Guide Remote Feature Access To access your endpoint from another endpoint: 1. Dial . 2. Enter your extension number. 3. Enter your password followed by . You can now use any of the following features. To change the station password using Remote Programming: a. D...

Page 82 - can; If you hear repeating error tones,; To respond to an Agent Help request at a display endpoint:

70 Inter-Tel ® INT3000 User Guide R EQUESTING A GENT H ELP Your telephone system may be programmed to support the Agent Help feature, whichallows you to request help from a designated “Agent Help Extension” (usually yoursupervisor) during a call. When your request call rings at the Agent Help Extens...

Page 83 - ORKING; Hunt Group Calls Enabled/Disabled; To turn on or off hunt group calls:; ACD Hunt Groups; Distributing Calls; If the hunt group is programmed to use ACD Agent IDs, each agent; is not; programmed to use Agent IDs, it will have a

71 MOVING ON Inter-Tel ® INT3000 User Guide W ORKING IN H UNT G ROUPS Your system may be programmed with “hunt groups.” Hunt groups are groups of end-points that share a common extension number in addition to having individual exten-sion numbers. This allows someone to call anyone in the group (usin...

Page 84 - Logging In and Out of ACD Hunt Group; If you were already logged in,

72 Inter-Tel ® INT3000 User Guide Logging In and Out of ACD Hunt Group Agents can log in to and out of the ACD hunt group at any time. While logged in, theagent receives calls through the ACD hunt group. When the agent is logged out, callsto that ACD hunt group bypass the agent. To log in to all of ...

Page 85 - If you were logged in to only one hunt group,; Ending an ACD Hunt Group Call; To terminate the ACD Agent wrap-up period before the timer expires:

73 MOVING ON Inter-Tel ® INT3000 User Guide When you log in to a group, you may be automatically connected to a call after youhear a short ring burst. If the ACD Agent ID Automatic Connect option is enabled foryour hunt group and you are using a headset, you will be automatically connected. Ifthis o...

Page 87 - ER

75 USING E-MAIL REA D ER Inter-Tel ® INT3000 User Guide Using E-Mail Reader SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76E-Mail Reader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

Page 88 - NTRODUCTION

76 Inter-Tel ® INT3000 User Guide I NTRODUCTION Enterprise Messaging (EM) is the voice processing system that provides advancedmessaging features with the E-mail Reader feature. This section provides informationand instructions about advanced mailbox tasks for users who have E-Mail Readerenabled for...

Page 89 - AIL

77 USING E-MAIL REA D ER Inter-Tel ® INT3000 User Guide E-M AIL R EADER F EATURES When E-Mail Reader has been enabled for your mailbox, you have the advancedmailbox. The advanced mailbox unifies your local voice mail messages and yourremote fax and e-mail messages in one convenient location. E-mail ...

Page 90 - To access voice mail messages:

78 Inter-Tel ® INT3000 User Guide U SING Y OUR A DVANCED M AILBOX After you set up your mailbox (see page 22 ), you can use personal or system greetings to let callers know if you are out of town, on a call, etc. You can send messages toindividuals and to a group of people if your voice mail adminis...

Page 91 - Set up your mailbox (see

79 USING E-MAIL REA D ER Inter-Tel ® INT3000 User Guide S ETTING U P Y OUR E-M AIL P ASSWORD When E-Mail Reader is enabled for your mailbox, the EM system prompts you toenter your e-mail password after you or your voice mail administrator do one of thefollowing: • Set up your mailbox (see page 22 ) ...

Page 93 - Outlook

81 USING E-MAIL REA D ER Inter-Tel ® INT3000 User Guide A CCESSING E-M AIL M ESSAGES NOTE: By default, the message lamp on your endpoint lights when you receive a new voice mail message. Although the lamp can be programmed for other functions, it can-not be programmed to indicate that you have recei...

Page 94 - To access e-mail messages and the associated options:

82 Inter-Tel ® INT3000 User Guide To access e-mail messages and the associated options: 1. Access your mailbox as described on page 37 . 2. S ay “E-Mail” or p ress to listen to your e-mail messages. Then select one of the following: • Say “New” or press to listen to new messages. • Say “Saved” or pr...

Page 96 - To access fax messages and the associated options:; Say “Facsimile” or p

84 Inter-Tel ® INT3000 User Guide A CCESSING F AX M ESSAGES NOTE: By default, the message lamp on your endpoint lights when you receive a new voice mail message. Although the lamp can be programmed for other functions, it can-not be programmed to indicate that you have received a new fax message. Wh...

Page 97 - ECOVERING; To recover deleted messages:

85 USING E-MAIL REA D ER Inter-Tel ® INT3000 User Guide R ECOVERING D ELETED M ESSAGES Recovering deleted messages varies based on media type. If you delete a voice mailmessage, you can retrieve it within a specific time frame (up to 24 hours, programmedby your voice mail administrator). The specifi...

Page 98 - voice messages; Say “Time, Date” or p

86 Inter-Tel ® INT3000 User Guide C HANGING M ESSAGE E NVELOPES When you receive a voice, fax, or e-mail message, a message “envelope” is played.The envelope can include the time and date the message was left, the source of themessage, and additional information that is associated with the media typ...

Page 99 - OICE

87 USING E-MAIL REA D ER Inter-Tel ® INT3000 User Guide V OICE M AIL F LOWCHART (A DVANCED M AILBOX ) Note: Options vary by mediatype. While the message is playing: “Back Up” “Pause” Move “Forward” “Lower” (volume) Play the “Envelope” “Higher” (volume) “Save” the Message “Delete” the Message “Skip” ...

Page 101 - Learning More

89 Inter-Tel ® INT3000 User Guide LEAR NIN G MORE Learning More SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . . 90Troubleshooting ...

Page 102 - IP Devices Installation Manual

90 Inter-Tel ® INT3000 User Guide I NTRODUCTION If you want to know more about your endpoint and voice mail system, this is the sec-tion for you. With additional information and FAQs, you should be able to findanswers to most of your questions. NOTE: Because the telephone system is very flexible and...

Page 103 - ROUBLESHOOTING

91 Inter-Tel ® INT3000 User Guide LEAR NIN G MORE T ROUBLESHOOTING If your INT3000 is not performing to your expectations, please try these simple steps.If you are still unable to resolve the problems, contact your service representative. NOTE: Do not attempt to service this unit yourself. All servi...

Page 104 - How do I program System Speed-Dial numbers?

92 Inter-Tel ® INT3000 User Guide F REQUENTLY A SKED Q UESTIONS (FAQ) This section includes some of the most frequently asked questions. If you have prob-lems with your endpoint or voice mailbox, refer to this section before you contactyour system administrator or Inter-Tel. Q1. How do I program Sys...

Page 105 - How do I scroll the display screen?

93 Inter-Tel ® INT3000 User Guide LEAR NIN G MORE Q7. How do I scroll the display screen? A7. Press the low end of the volume button to scroll down or the high end to scroll up. Q8. Why can’t I program a Station Speed-Dial number to the button I want? It keeps say-ing that the button is non-programm...

Page 107 - EFAULT

95 Inter-Tel ® INT3000 User Guide LEAR NIN G MORE D EFAULT F EATURE C ODES Use the blank spaces below to enter custom feature codes, if necessary. O UTSIDE L INE A CCESS C ODES *These defaults may differ depending on the software version. E XTENSION N UMBERS ACCESS CODE NAME ACCESS CODE NEW CODE Sel...

Page 110 - NOTES

Page 111 - Index

99 Inter-Tel ® INT3000 User Guide Index A About the telephone system 19 About This Guide 2About Voice Mail 15, 17About Your Endpoint 3Accessing e-mail messages 81fax messages 84 Accessing Your Endpoint 69Account Codes 63ACD (Automatic Call Distribution) Hunt Groups 71ACD Agent IDs 71ACD Hunt Group L...