Page 3 - basic; If you hear continuous ringing,; CAUTION
1 Q UICK R EFERENCE G UIDE TO F REQUENTLY U SED F EATURES These are the basic instructions for the most frequently used telephone and voice mail features for Inter-Tel endpoints. For detailed information about theseand other features, refer to the complete instructions in the appropriate userguide. ...
Page 4 - A C; To forward to an outside telephone number:; If you have a six-line display endpoint; To save your change:; VOL UP
2 P LACING A C ONFERENCE C ALL 1. While on the first call, press . The call is now on hold. 2. Place an intercom or outside call, then press the flashing button to place the call on hold. (If necessary, repeat this step to place a third call onhold.) 3. Press the flashing button to join all of the c...
Page 5 - If the number is busy, there is no answer, or the transfer is refused,; If your
3 P AGING 1. Lift the handset and press or dial . 2. Dial the desired page zone number (0-9). 3. After the tone, make your announcement and hang up. NOTE: The Page feature is not supported in SIP mode. T RANSFERRING A C ALL TO A N E XTENSION /O UTSIDE N UMBER 1. Press or . 2. Dial the desired extens...
Page 9 - Notice; and Outlook
Notice This Inter-Tel ® user guide is released by Inter-Tel, Inc. as a guide for end-users. It pro- vides information necessary to use the Model 8560 and 8660 IP endpoint. The contents ofthis user guide, which reflect current Inter-Tel standards, are subject to revision or changewithout notice. Some...
Page 11 - iii; Table of Contents; CONTENTS
iii © Inter-Tel, Inc. March 2006 printed in US FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
Page 12 - iv
iv CONTENTS PAGE MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Setting Endpoint Pref...
Page 13 - FINDING Y; Finding Your Way; SECTION CONTENTS
1 Inter-Tel ® Model 8560/8660 User Guide FINDING Y O UR W A Y Finding Your Way SECTION CONTENTS PAGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2About ...
Page 14 - ELCOME; About This Guide; BOUT
2 Inter-Tel ® Model 8560/8660 User Guide FINDING Y O U R W A Y W ELCOME Your new Model 8560 digital or 8660 IP endpoint provides access to several features,each of which is described in this guide. The About This Guide section below lists the different sections in this user guide and describes the t...
Page 15 - Allow you to enter numbers and letters.
3 Inter-Tel ® Model 8560/8660 User Guide FINDING Y O UR W A Y A BOUT Y OUR E NDPOINT Your Model 8560/8660 endpoint has three basic types of buttons in addition to a dis-play and a Message Indicator lamp. • Dialpad buttons: Allow you to enter numbers and letters. • Feature buttons: Provide quick acce...
Page 16 - Connects to a 24VDC external power supply (Model 8660; Back of Endpoint
4 Inter-Tel ® Model 8560/8660 User Guide FINDING Y O U R W A Y Model 8560/8660 Connectors The Model 8560 digital and 8660 IP endpoints have jacks and ports (Model 8660only) on the back used for various connections. The back of the Model 8560 has jacksfor headset and handset connections only. Because...
Page 17 - IP Endpoint Exceptions; The Model 8660 does not support the DSS/BLF unit (see
5 Inter-Tel ® Model 8560/8660 User Guide FINDING Y O UR W A Y IP Endpoint Exceptions The Model 8660 IP endpoint looks and functions almost identically to the Model8560. The only exceptions are: • The Model 8660 has additional ports on the back that are used for Internet andpower connections (see pag...
Page 18 - Feature Button Functions; ). Depending on how your telephone system is configured, you may
6 Inter-Tel ® Model 8560/8660 User Guide FINDING Y O U R W A Y Feature Button Functions The feature buttons are designed to automate some of the commonly-used functions,such as dialing an outside number. Each of these is described in the table below. In addition to the buttons identified in the prec...
Page 19 - LCD and Menu Buttons
7 Inter-Tel ® Model 8560/8660 User Guide FINDING Y O UR W A Y LCD and Menu Buttons In addition to the various feature buttons, your endpoint contains a Liquid CrystalDisplay (LCD) with six different lines. The top two lines show call information andmessages; the remaining four lines display a menu, ...
Page 20 - Message Indicator Lamp; Administrator’s Guide; Secondary extensions:
8 Inter-Tel ® Model 8560/8660 User Guide FINDING Y O U R W A Y Message Indicator Lamp The Message Indicator lamp (located at the top, right corner of the endpoint) showsthe same indications as the button. The Message Indicator lamp flashes when- ever there is a waiting message. NOTE: By default, the...
Page 21 - If E-Mail Reader is enabled for your mailbox, you have; Standard Voice Mailbox:; This type of mailbox allows you to send and receive
9 Inter-Tel ® Model 8560/8660 User Guide FINDING Y O UR W A Y A BOUT V OICE M AIL Voice mail is an application that is part of the Inter-Tel voice processing system.Using voice mail, you and other callers can send and receive recorded messages fromany supported endpoint on the system. To use voice m...
Page 22 - Getting Started
10 Inter-Tel ® Model 8560/8660 User Guide FINDING Y O U R W A Y The instructions for many voice mail tasks are identical for standard voice mailboxand advanced mailbox users. The instructions for the following common mailboxtasks are included in the Getting Started and Moving On sections of this gui...
Page 23 - Enterprise Messaging; ASR can be enabled for the entire sys-
11 Inter-Tel ® Model 8560/8660 User Guide FINDING Y O UR W A Y Enterprise Messaging Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-stan-dard protocols for communication and messaging. EM unifies communication andmessaging by providing access to voice mail, fax, and e-...
Page 24 - to indicate to the system that you have finished entering
12 Inter-Tel ® Model 8560/8660 User Guide FINDING Y O U R W A Y Automatic Speech Recognition (ASR) Automatic Speech Recognition (ASR) is a feature available for systems using EM.Because ASR is a very flexible feature, it can be enabled or disabled on several differ-ent levels. When ASR is enabled fo...
Page 25 - HAT; before
13 Inter-Tel ® Model 8560/8660 User Guide FINDING Y O UR W A Y W HAT Y OU S EE AND H EAR As you can see, your Model 8560 and 8660 IP endpoints and telephone system comeequipped with many features. To help you understand what everything means, it isrecommended that you read the following information ...
Page 26 - OFTWARE
14 Inter-Tel ® Model 8560/8660 User Guide FINDING Y O U R W A Y S OFTWARE C OMPATIBILITY Depending upon which software version your telephone system is using, some of thefeatures included in this guide may not be available for your endpoint. Check withyour system administrator to see which software ...
Page 28 - Position the bottom of the endpoint’s base on a flat surface.
16 Inter-Tel ® Model 8560/8660 User Guide GETTING ST ARTED I NTRODUCTION Now that you know what your endpoint can do, it’s time to start using it. In this sec-tion, you’ll learn how to make and receive calls, transfer calls, retrieve voice mailmessages, and much more. A DJUSTING Y OUR E NDPOINT ’ S ...
Page 29 - LCD C; To adjust your endpoint’s LCD contrast:; With the handset in the cradle, dial; ACCEPT; menu button on the LCD screen.
17 Inter-Tel ® Model 8560/8660 User Guide GETT ING ST ART E D A DJUSTING Y OUR E NDPOINT ’ S LCD C ONTRAST Your endpoint has a feature that allows you to adjust the Liquid Crystal Display(LCD) contrast. This feature is only available when the endpoint is in the idle state.You can choose from eight d...
Page 30 - Initializing Your Mailbox; To initialize your mailbox:; If you want a password,
18 Inter-Tel ® Model 8560/8660 User Guide GETTING ST ARTED Initializing Your Mailbox To access voice mail, the first thing you need to do is initialize your mailbox. Thisallows you to change the default password for your mailbox, record your name for thecompany directories, and listen to the voice m...
Page 31 - Recording Your Personal Greetings; System Greeting
19 Inter-Tel ® Model 8560/8660 User Guide GETT ING ST ART E D Recording Your Personal Greetings You can store two different personal greetings in your voice mailbox: a primary andan alternate. You may change or choose to use either greeting at any time. You canthen select which greeting you want pla...
Page 32 - If you selected the system greeting option,; Recording Your Voice Mail Directory Name; To record your directory name:
20 Inter-Tel ® Model 8560/8660 User Guide GETTING ST ARTED To change your personal greeting: 1. Access your mailbox as described on page 37 . 2. Say “Personal” or press to select the Personal Options Menu. 3. Say “Greeting” or press to record or change your personal greeting. 4. Do one of the follow...
Page 33 - AKING; Intercom Calls; Placing Intercom Calls; To place an intercom call:; If your call goes through handsfree to an endpoint’s speaker,; To program your endpoint to; always; send non-handsfree calls using the Ring
21 Inter-Tel ® Model 8560/8660 User Guide GETT ING ST ART E D M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic purpose of any endpoint. With your endpoint,you can make/receive intercom and outside calls and make emergency calls. Intercom Calls Your extension number allows other ...
Page 34 - To leave a station message:; QUEUE; Receiving Intercom Calls; To enable or disable your endpoint’s handsfree answering feature:; If the handsfree feature is enabled,
22 Inter-Tel ® Model 8560/8660 User Guide GETTING ST ARTED If there is no answer or if the endpoint is busy when you place an intercom call, you can do any of the following: • To leave a station message: Press or the LEAVE MESSAGE menu button and then hang up. • To leave a voice mail message: Press ...
Page 36 - Outside Calls; Placing Outside Calls; To place an outside call:; OUTGOING; To cancel the queue request before your endpoint rings:
24 Inter-Tel ® Model 8560/8660 User Guide GETTING ST ARTED Outside Calls With outside calls, you can talk to people who aren’t members of your telephone sys-tem. When you make an outside call, however, you must dial any area codes or longdistance digits that your telephone company requires. Placing ...
Page 37 - Receiving Outside Calls; To receive an outside call:; SEND TO DEST; Emergency Calls; To make an emergency call:; Call Waiting
25 Inter-Tel ® Model 8560/8660 User Guide GETT ING ST ART E D Receiving Outside Calls To receive an outside call: EITHER, Lift the handset. OR, Press or the ANSWER menu button. Depending on how your system is programmed, you may be able to press the flashing button instead. Instead of answering a ri...
Page 38 - LACING; Individual Hold; To place a call on Individual Hold:; HOLD; To place an outside call on System Hold:
26 Inter-Tel ® Model 8560/8660 User Guide GETTING ST ARTED P LACING C ALLS O N H OLD You can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one endpoint. It can then be directly picked up at that endpoint or it can be picked up at another e...
Page 39 - To place a conference call:
27 Inter-Tel ® Model 8560/8660 User Guide GETT ING ST ART E D P LACING C ONFERENCE C ALLS With the Conference feature, you can establish a conference call with up to threeintercom and/or outside parties (four, including you). To place a conference call: 1. While on the first call, press or the CNF m...
Page 40 - RANSFERRING; To Another Extension; To transfer to your message center,; To Voice Mail
28 Inter-Tel ® Model 8560/8660 User Guide GETTING ST ARTED T RANSFERRING C ALLS Although transferring calls is considered a basic function of an endpoint, your end-point has many advanced options for this feature. With your endpoint, you can trans-fer a call to another extension, voice mail, or even...
Page 41 - SING; Lift the handset and dial
29 Inter-Tel ® Model 8560/8660 User Guide GETT ING ST ART E D U SING R EVERSE T RANSFER The Reverse Transfer (Call Pick Up) feature allows you to answer a call that is ring-ing or holding at another endpoint. For example, if the attendant transfers a call to youbut you have stepped away from your en...
Page 42 - ORWARDING; Manual Call Forwarding; ALL; OUTSIDE PHONE; To cancel any call forward request:; EITHER; FWD OFF; Automatic System Forwarding; To enable or disable System Forwarding:
30 Inter-Tel ® Model 8560/8660 User Guide GETTING ST ARTED F ORWARDING C ALLS With the Forwarding feature, you can have calls follow you (e.g., forwarded to a cellphone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send in...
Page 43 - Redirect Calls; To redirect a call to an extension number:; To redirect a call to an outside telephone number:
31 Inter-Tel ® Model 8560/8660 User Guide GETT ING ST ART E D Redirect Calls The Redirect Call feature allows you to forward any call that is ringing on your end-point without having to answer the call. NOTE: You cannot redirect calls to an extension that is in DND or to a restricted out- side numbe...
Page 44 - dialed; Outside Party’s Name/Number; To show the outside party’s name:
32 Inter-Tel ® Model 8560/8660 User Guide GETTING ST ARTED R EDIALING A N UMBER The Redial feature allows you to quickly redial the last outside number you dialed.Although most endpoints redial the last number dialed , your system administrator can program your endpoint to redial the last number sav...
Page 45 - To connect a headset:; Insert the headset plug into the headset jack.; To disconnect a headset:; Unplug the headset cord from the headset jack.
33 Inter-Tel ® Model 8560/8660 User Guide GETT ING ST ART E D U SING A H EADSET With an electret headset, you can talk on the endpoint handsfree, without using yourspeaker and microphone. NOTE: If your headset has a power-saver mode, make sure the system administrator has the Headset Connect Tone fl...
Page 46 - Mute Button; To return to the call:; UNMUTE; Group Listen Using the Speaker; To turn the group listen feature on or off during a call:
34 Inter-Tel ® Model 8560/8660 User Guide GETTING ST ARTED U SING THE S PEAKER AND M ICROPHONE If you are not using a headset, you can talk handsfree using your speaker and micro-phone. You can also use the speakerphone for on-hook dialing, call monitoring, andbackground music. Mute Button To mute t...
Page 47 - Enhanced Speakerphone Mode; To enable enhanced speakerphone mode while on a call:; Press
35 Inter-Tel ® Model 8560/8660 User Guide GETT ING ST ART E D Enhanced Speakerphone Mode The Enhanced Speakerphone Mode improves transmission quality while on a speak-erphone call over a limited volume level range (typically the range is 1 to 3). NOTE: To use this feature, the system administrator o...
Page 48 - Leaving Messages
36 Inter-Tel ® Model 8560/8660 User Guide GETTING ST ARTED U SING THE M ESSAGE B UTTON In today’s busy world, it’s almost guaranteed that you will call someone that is onanother call, does not answer, or is in DND. But, with the button, you can let the other person know you called. When you leave a ...
Page 49 - CCESSING; Mailbox almost full or full:
37 Inter-Tel ® Model 8560/8660 User Guide GETT ING ST ART E D A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you must access your mailbox toretrieve it. NOTE: If your telephone system uses Enterprise Messaging (EM), your mailbox may have the Automatic Speech Recognition (AS...
Page 50 - ISABLING; ASR; To temporarily disable ASR:; Access your mailbox as described on
38 Inter-Tel ® Model 8560/8660 User Guide GETTING ST ARTED D ISABLING AND E NABLING ASR If your telephone system uses Enterprise Messaging (EM), your mailbox may havethe Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled foryour mailbox, you have the option of issuing a spoken c...
Page 51 - Listening to Voice Mail Messages; To listen to voice mail messages:; If E-Mail Reader is enabled for your mailbox
39 Inter-Tel ® Model 8560/8660 User Guide GETT ING ST ART E D A CCESSING V OICE M AIL M ESSAGES When you access your mailbox, you can listen to new and saved voice mail messages.After listening to your voice mail messages you can access the associated options. NOTE: If your telephone system uses Ent...
Page 53 - Recovering Deleted Voice Mail Messages; To recover deleted voice mail messages:
41 Inter-Tel ® Model 8560/8660 User Guide GETT ING ST ART E D Recovering Deleted Voice Mail Messages If you accidently delete a voice mail message, you can retrieve it within a specifictime frame (programmed by your system administrator). Any retrieved messages arethen restored to your saved-message...
Page 54 - Recording and Sending Voice Mail Messages; To record and send voice mail messages:; after
42 Inter-Tel ® Model 8560/8660 User Guide GETTING ST ARTED Recording and Sending Voice Mail Messages You can record and send voice mail messages by accessing the record option on themain menu. NOTE: If E-Mail Reader is enabled for your mailbox, a reply to an e-mail message (see page 84 ) is a record...
Page 56 - Canceling Unheard Voice Mail Messages; To cancel unheard voice mail messages:
44 Inter-Tel ® Model 8560/8660 User Guide GETTING ST ARTED Canceling Unheard Voice Mail Messages You can cancel unretrieved messages that you have sent to individuals, but not mes-sages that you sent to group lists. To cancel unheard voice mail messages: 1. Access your mailbox as described on page 3...
Page 58 - USE ALPHA MODE; ENGLISH CHARACTERS
46 Inter-Tel ® Model 8560/8660 User Guide GETTING ST ARTED 3. If desired, customize the second display line by dialing the desired numbers or letters as described below: • Remain in numeric mode (Message button and lamp unlit): Press the dialpad buttons to dial the desired numbers. Press for a hyphe...
Page 59 - To request a reminder message:; To cancel all reminder message requests before they signal you:
47 Inter-Tel ® Model 8560/8660 User Guide GETT ING ST ART E D U SING R EMINDER M ESSAGES Never be late for a meeting again! With Reminder Messages, you can program yourendpoint, up to 24 hours in advance, to alert you at a specified time. At the pro-grammed time, the reminder message signals you wit...
Page 61 - MOVING ON; Moving On
49 Inter-Tel ® Model 8560/8660 User Guide MOVING ON Moving On SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Endpoint Configuration . . . . . ...
Page 62 - NTRODUCTION; Endpoint Configuration; To change a volume level:; Selecting a Ring Tone; To select the type of ring tone for your endpoint:
50 Inter-Tel ® Model 8560/8660 User Guide MOVING ON I NTRODUCTION Now that you’ve mastered the basics, it’s time to move on to the advanced features. Inthis section, you’ll learn how to program your endpoint, use directories, access yourmailbox remotely, and perform various other functions. S ETTING...
Page 63 - Enabling Background Music; To enable or disable background music:; Changing Keymaps; To switch between keymaps when your endpoint is idle:; Enabling Automatic Call Answer; To enable/disable this feature for ringing outside calls:
51 Inter-Tel ® Model 8560/8660 User Guide MOVING ON Enabling Background Music If your telephone system is equipped with a music source, you can listen to musicthrough your speaker. To enable or disable background music: Dial . Changing Keymaps Keymaps identify where feature buttons appear on your en...
Page 64 - Changing the Language; To change the assigned language for your endpoint:; Returning to Default Operation; To return your endpoint to default:
52 Inter-Tel ® Model 8560/8660 User Guide MOVING ON Changing the Language When your telephone system is installed, the system administrator can choose two offour different languages (American English, British English, Japanese, or Spanish) asthe primary and secondary languages. You can then change t...
Page 65 - ETTING; Changing Your Mailbox Password; To change your mailbox password:
53 Inter-Tel ® Model 8560/8660 User Guide MOVING ON S ETTING M AILBOX P REFERENCES Your mailbox contains personal options to allow you to customize voice mail func-tions. However, before you change your voice mail options, you must first initializeyour mailbox (see page 17 ). NOTE: If your telephone...
Page 66 - Changing the Voice Mail Message Envelope; To change your voice mail message envelope:
54 Inter-Tel ® Model 8560/8660 User Guide MOVING ON Changing the Voice Mail Message Envelope When you receive a voice mail message, the voice mail system plays an “envelope”that can include the time and date the message was left, the source of the message,and/or the message length. By default, the e...
Page 67 - Changing the Call Screening Transfer Method
55 Inter-Tel ® Model 8560/8660 User Guide MOVING ON Changing the Call Screening Transfer Method NOTE: The Call Screening feature is available only if it is enabled for your mailbox. Contact your voice mail administrator to see if this feature is enabled for your mailbox. Depending on the transfer me...
Page 68 - Programming a Fax Destination; To change your fax destination number:
56 Inter-Tel ® Model 8560/8660 User Guide MOVING ON Programming a Fax Destination With the Inter-Tel voice processing system, when you specify a fax destination num-ber for your mailbox, callers can access your mailbox to send a fax to your faxmachine. To change your fax destination number: 1. Acces...
Page 69 - Changing the Message Search Order; To change the message search order:
57 Inter-Tel ® Model 8560/8660 User Guide MOVING ON Changing the Message Search Order You can change the order in which you retrieve your messages based on the date andtime you receive them. When more than one message is left in your mailbox, they areavailable for you to access in the order you spec...
Page 70 - Programming Remote Messaging
58 Inter-Tel ® Model 8560/8660 User Guide MOVING ON Programming Remote Messaging NOTE: The Remote Messaging feature is available only if it is enabled for your mail- box. Contact your voice mail administrator to see if this feature is enabled for your mail-box. ALSO: The remote messaging feature is ...
Page 72 - PEED; Station Speed Dial; Store the number in a speed-dial location.; Storing Station Speed-Dial Numbers
60 Inter-Tel ® Model 8560/8660 User Guide MOVING ON S PEED D IALING Speed dialing allows you (and your system administrator) to store and access fre-quently dialed numbers. Each number is stored in your endpoint (Station Speed Dial)or in the telephone system (System Speed Dial) and is identified by ...
Page 74 - Creating Station Speed-Dial Buttons; To view how your Station Speed-Dial buttons are programmed:; Dialing Station Speed-Dial Numbers; To use a location number:; System Speed Dial
62 Inter-Tel ® Model 8560/8660 User Guide MOVING ON Creating Station Speed-Dial Buttons If your endpoint has programmable buttons, you can program one or more as speed-dial buttons. After the button is programmed, you must select a speed-dial location toassociate with the button. NOTE: Before you pr...
Page 75 - CANCEL RECORDING
63 Inter-Tel ® Model 8560/8660 User Guide MOVING ON U SING R ECORD -A-C ALL NOTE: This feature is not supported for Model 8660 IP endpoints that are configured to use peer-to-peer (P2P) audio. If your telephone system is equipped with a Voice Processor (voice mail), you mayhave access to the Record-...
Page 76 - AGING; Enabling Paging; To turn paging on and off for your endpoint:; Making Pages
64 Inter-Tel ® Model 8560/8660 User Guide MOVING ON P AGING The Paging feature allows you to make an announcement through endpoint speakersor external speakers (if your system is equipped with external paging equipment). Toprevent announcements from transmitting through every endpoint in the system,...
Page 77 - FLASH; To program a user-programmable feature button:
65 Inter-Tel ® Model 8560/8660 User Guide MOVING ON P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service companies may require a timed hookflash (a quick hang upand release). To generate a hookflash while using a line: EITHER, Press the FLASH menu button. If the FLASH menu button is...
Page 78 - ROGRAMMING; To assign an extension to a DSS/BLF button:
66 Inter-Tel ® Model 8560/8660 User Guide MOVING ON P ROGRAMMING D IRECT S TATION S ELECTION B UTTONS A button programmed as a Direct Station Selection/Busy Lamp Field (DSS/BLF) but-ton provides a way to dial the associated extension with one touch. In addition, if thebutton is equipped with a lamp,...
Page 79 - To display the current secondary extension button assignment(s):; To transfer to hold:
67 Inter-Tel ® Model 8560/8660 User Guide MOVING ON P ROGRAMMING S ECONDARY E XTENSION B UTTONS With the Secondary Extension Appearances feature, you can program various buttonson your endpoint (and on the Mini-DSS) to indicate the call activity at a differentextension (primary extension). In additi...
Page 80 - To enter an optional account code:; CREENING
68 Inter-Tel ® Model 8560/8660 User Guide MOVING ON U SING A CCOUNT C ODES If your telephone system is programmed to use the Station Message Detail Recording(SMDR) feature, you might be required to enter account codes when you place a call.These codes add information to telephone record reports that...
Page 81 - displays only; To return a call or redial a number listed in a call log:
69 Inter-Tel ® Model 8560/8660 User Guide MOVING ON U SING C ALL L OGGING NOTE: Call Logging may or may not be available depending on your software version and system settings. The Call Logging feature stores a record of your missed, received, and dialed calls. Amaximum of 20 entries can be stored i...
Page 82 - Search for and connect to contacts or access features.; Voice Mail directory:; Search for voice mail contacts and leave voice mail mes-; Telephone Directory; Find (and dial) outside numbers listed in the company directory.
70 Inter-Tel ® Model 8560/8660 User Guide MOVING ON U SING D IRECTORIES With directories, you can use the dialpad to find names and numbers. You can thenuse the directory information to make calls, access features, or leave voice mail mes-sages. There are two types of system directories: • Telephone...
Page 83 - If the endpoint is idle,
71 Inter-Tel ® Model 8560/8660 User Guide MOVING ON To search for a directory name or feature using IDS: 1. If the endpoint is idle, press the DIRECTORY menu button, then press the menu button for the desired directory ( IC , OUTSIDE , or FEATURE ). If placing a call, choose between IC DIRECTORY and...
Page 84 - Basic Search; To search the Telephone directory using Basic Search:; If your endpoint is idle,
72 Inter-Tel ® Model 8560/8660 User Guide MOVING ON Basic Search Use Basic Search to search the Telephone directory for a contact name or feature. To search the Telephone directory using Basic Search: 1. If your endpoint is idle, press the DIRECTORY menu button, then press the menu button for the de...
Page 85 - Voice Mail Directory; To use the dialpad buttons to spell a name:; When prompted, press the appropriate
73 Inter-Tel ® Model 8560/8660 User Guide MOVING ON Voice Mail Directory With the voice mail directory, subscribers and non-subscribers can use ASR (ifenabled) or dialpad buttons to search for names in the directory. Subscriber names areautomatically added to the directory when their mailbox is init...
Page 86 - If 10 or fewer matches are located
74 Inter-Tel ® Model 8560/8660 User Guide MOVING ON To perform a directory search: 1. Dial the voice mail number. 2. Say “Directory” or press . 3. Say the last name of the person you are searching for or press the appropriatedialpad buttons to spell the name (see page 73 ). If 10 or fewer matches ar...
Page 87 - Remote Access Password; To change the password from your endpoint:; Enter the new password followed by
75 Inter-Tel ® Model 8560/8660 User Guide MOVING ON P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk and forgot to put your endpoint in DND, don’t worry.With the Remote Feature Access, you can place your endpoint in DND or forwardcalls from any other endpoint on the system. And, ...
Page 88 - Remote Feature Access; To access your endpoint from another endpoint:; To change the station password using Remote Programming:
76 Inter-Tel ® Model 8560/8660 User Guide MOVING ON Remote Feature Access To access your endpoint from another endpoint: 1. EITHER, Call your Direct Inward System Access (DISA) number (provided by your system administrator). If required, enter your password. OR , Use any endpoint on the system. 2. E...
Page 89 - EQUESTING; can; If you hear repeating tones,; To respond to an Agent Help request at a display endpoint:; REJECT HELP
77 Inter-Tel ® Model 8560/8660 User Guide MOVING ON R EQUESTING A GENT H ELP NOTE: This feature is not supported for Model 8660 IP endpoints that are configured to use peer-to-peer (P2P) audio. Your telephone system may be programmed to support the Agent Help feature, whichallows you to request help...
Page 90 - ORKING; Hunt Group Calls Enabled/Disabled; To turn on or off hunt group calls:; ACD Hunt Groups; Distributing Calls; If the hunt group is programmed to use ACD Agent IDs, each agent; is not; programmed to use Agent IDs, it will have a
78 Inter-Tel ® Model 8560/8660 User Guide MOVING ON W ORKING IN H UNT G ROUPS Your system may be programmed with “hunt groups.” Hunt groups are groups of end-points that share a common extension number in addition to having individual exten-sion numbers. This allows someone to call anyone in the gro...
Page 91 - Logging In and Out of ACD Hunt Groups; Logout feature code:; To log into one or more ACD hunt groups using Agent IDs:; If you were already logged in,
79 Inter-Tel ® Model 8560/8660 User Guide MOVING ON Logging In and Out of ACD Hunt Groups Agents can log in to and out of the ACD hunt group at any time. While logged in, theagent receives calls through the ACD hunt group. When the agent is logged out, callsto that ACD hunt group bypass the agent. T...
Page 92 - If you were logged in to only one hunt group,; Ending an ACD Hunt Group Call; To terminate the ACD Agent wrap-up period before the timer expires:
80 Inter-Tel ® Model 8560/8660 User Guide MOVING ON When you log in to a group, you may be automatically connected to a call after youhear a short ring burst. If the ACD Agent ID Automatic Connect option is enabled foryour hunt group and you are using a headset, you will be automatically connected. ...
Page 95 - AIL
83 Inter-Tel ® Model 8560/8660 User Guide USING E-MA IL REA DER E-M AIL R EADER F EATURES When E-Mail Reader has been enabled for your mailbox, you have the advancedmailbox. The advanced mailbox unifies your local voice mail messages and yourremote fax and e-mail messages in one convenient location....
Page 96 - To access voice mail messages:
84 Inter-Tel ® Model 8560/8660 User Guide U SING E-MAIL RE ADER U SING Y OUR A DVANCED M AILBOX After you set up your mailbox (see page 17 ), you can use personal or system greetings to let callers know if you are out of town, on a call, etc. You can send messages toindividuals and to a group of peo...
Page 97 - Set up your mailbox (see
85 Inter-Tel ® Model 8560/8660 User Guide USING E-MA IL REA DER S ETTING U P Y OUR E-M AIL P ASSWORD When E-Mail Reader is enabled for your mailbox, the EM system prompts you toenter your e-mail password after you or your voice mail administrator does one of thefollowing: • Set up your mailbox (see ...
Page 99 - Then E-Mail Reader reads
87 Inter-Tel ® Model 8560/8660 User Guide USING E-MA IL REA DER A CCESSING E-M AIL M ESSAGES NOTE: By default, the message lamp on your endpoint lights when you receive a new voice mail message. Although the lamp can be programmed for other functions, it can-not be programmed to indicate that you ha...
Page 101 - fax; If E-Mail Reader Count is
89 Inter-Tel ® Model 8560/8660 User Guide USING E-MA IL REA DER NOTE: You cannot forward an e-mail message to a mailbox or group list. When you forward an e-mail message, the e-mail is converted to a fax and for-warded to the fax destination telephone number that you specify. • Say “Previous” or pre...
Page 102 - To access fax messages and the associated options:
90 Inter-Tel ® Model 8560/8660 User Guide U SING E-MAIL RE ADER A CCESSING F AX M ESSAGES NOTE: By default, the message lamp lights when you receive a new voice mail mes- sage. Although the lamp can be programmed for other functions, it cannot be pro-grammed to indicate that you have received a new ...
Page 103 - ECOVERING; To recover deleted messages:
91 Inter-Tel ® Model 8560/8660 User Guide USING E-MA IL REA DER R ECOVERING D ELETED M ESSAGES Recovering deleted messages varies based on media type. If you delete a voice mailmessage, you can retrieve it within a specific time frame (up to 24 hours, programmedby your voice mail administrator). The...
Page 104 - HANGING; voice messages
92 Inter-Tel ® Model 8560/8660 User Guide U SING E-MAIL RE ADER C HANGING M ESSAGE E NVELOPES When you receive a voice, fax, or e-mail message, a message “envelope” is played.The envelope can include the time and date the message was left, the source of themessage, and additional information that is...
Page 105 - OICE
93 Inter-Tel ® Model 8560/8660 User Guide USING E-MA IL REA DER V OICE M AIL F LOWCHART (A DVANCED M AILBOX ) Note: Options vary by mediatype. While the message is playing: “Back Up” “Pause” Move “Forward” “Lower” (volume) Play the “Envelope” “Higher” (volume) “Save” the Message “Delete” the Message...
Page 107 - Learning More
95 Inter-Tel ® Model 8560/8660 User Guide LEAR NIN G MORE Learning More SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96What the Administrators Can Do for You . . . . . . . . . . . . . . . . . 96Frequently Asked Questions (FAQs) ...
Page 108 - IP Devices Installation Manual
96 Inter-Tel ® Model 8560/8660 User Guide LEAR NIN G MORE I NTRODUCTION If you want to know more about your endpoint and voice mail system, this is the sec-tion for you. With additional information and an FAQ, you should be able to findanswers to most of your questions. NOTE: Because the telephone s...
Page 109 - REQUENTLY; is all you need to do. If these; PREVIOUS; or; NEXT
97 Inter-Tel ® Model 8560/8660 User Guide LEAR NIN G MORE F REQUENTLY A SKED Q UESTIONS (FAQ S ) This section includes some of the most frequently asked questions. If you have prob-lems with your endpoint or mailbox, refer to this section before you contact your sys-tem, voice mail, or network admin...
Page 110 - or use the Outgoing Call feature code (
98 Inter-Tel ® Model 8560/8660 User Guide LEAR NIN G MORE Q8. Why can’t I program a Station Speed-Dial number to the button I want? It keeps say-ing that the button is non-programmable. A8. Your system administrator has programmed that button as a non-programmable but-ton. Because you cannot overrid...
Page 111 - What do I do if my 8660 IP endpoint loses audio?
99 Inter-Tel ® Model 8560/8660 User Guide LEAR NIN G MORE Q15. What do I do if my 8660 IP endpoint loses audio? A15. Loss of audio on an IP endpoint may indicate a firewall conflict. Contact your systemadministrator to resolve this issue. Q16. Why can’t I use the Agent Help or Record-a-Call features...
Page 112 - EFAULT
100 Inter-Tel ® Model 8560/8660 User Guide LEAR NIN G MORE D EFAULT F EATURE C ODES Use the blank spaces below to enter custom feature codes, if necessary. O UTSIDE L INE A CCESS C ODES *These defaults may differ based on the software version. E XTENSION N UMBERS ACCESS CODE NAME ACCESS CODE NEW COD...
Page 115 - NOTES
103 Inter-Tel ® Model 8560/8660 User Guide LEAR NIN G MORE NOTES
Page 117 - Index
105 Inter-Tel ® Model 8560/8660 User Guide Index A Abbreviations 7About This Guide 2About Voice Mail 9About Your Endpoint 3Accessing e-mail messages 87fax messages 90voice mail messages 39 Accessing Your Endpoint 76Accessing Your Mailbox 37Account Codes 68ACD Hunt Groups 78Adding Parties to a Confer...
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