IBM THINKPAD 385XD (2635) - Manuals

Related Diskettes The following diskettes are available through IBM or yourIBM Authorized Dealer. Diskette Part, Form Number ThinkPad 300 (2615)Advanced DiagnosticsDiskette 33G9361, S33G-9361 ThinkPad 350, 350C, 425,425C (2618) AdvancedDiagnostics Diskette A211000, GA21-1000 ThinkPad 365 (2625)Advan...

Introduction Important Diskette fixes are customer installable. The diskettefixes are located on the PC Company Bulletin BoardService (BBS). The direct phone line for modemconnection is 919-557-0001 or tieline 255-0001. Advise customers to contact the PC CompanyHelpCenter at 800-772-2227 if they nee...

Hard Disk Drive Replacement Strategy: Always try to run a low-level format before replacing a harddisk drive. Attention The drive startup sequence in the computer you areservicing might have been changed. Be extremelycareful during write operations such as copying,saving, or formatting. Data or prog...

Safety Notices (Multi-lingualTranslations) In this manual, safety notices appear in English with apage number reference to the appropriate multi-lingual,translated safety notice found in this section. The following safety notices are provided in English,French, German, Italian, and Spanish languages...

Safety Notice 2 Some standby batteries contain a small amount ofnickel and cadmium. Do not disassemble it, rechargeit, throw it into fire or water, or short-circuit it. Disposeof the battery as required by local ordinances orregulations. Use only the battery in the appropriateparts listing. Use of a...

Safety Notice 3 The battery pack contains small amounts of nickel.Do not disassemble it, throw it into fire or water, orshort-circuit it. Dispose of the battery pack asrequired by local ordinances or regulations. Use onlythe battery in the appropriate parts listing whenreplacing the battery pack. Us...

Safety Notice 4 The lithium battery can cause a fire, explosion, orsevere burn. Do not recharge it, remove its polarizedconnector, disassemble it, heat it above 100°C(212°F), incinerate it, or expose its cell contents towater. Dispose of the battery as required by localordinances or regulations. Use...

Safety Notice 5 If the LCD breaks and the fluid from inside the LCDgets into your eyes or on your hands, immediatelywash the affected areas with water for at least 15minutes. Seek medical care if any symptoms from thefluid are present after washing. Si le panneau d'affichage à cristaux liquides se b...

Safety Notice 8 Before removing any FRU, power-off the computer,unplug all power cords from electrical outlets, removethe battery pack, then disconnect any interconnectingcables. Avant de retirer une unité remplaçable en clientèle,mettez le système hors tension, débranchez tous lescordons d'alimenta...

Electrical Safety Observe the following rules when working on electricalequipment. Important Use only approved tools and test equipment. Somehand tools have handles covered with a soft materialthat does not insulate you when working with liveelectrical currents. Many customers have, near their equip...

Ÿ Regularly inspect and maintain your electrical handtools for safe operational condition. Ÿ Do not use worn or broken tools and testers. Ÿ Never assume that power has been disconnectedfrom a circuit. First, check that it has been powered-off. Ÿ Always look carefully for possible hazards in yourwork...

Handling ElectrostaticDischarge-Sensitive Devices Any computer part containing transistors or integratedcircuits (ICs) should be considered sensitive to electrostaticdischarge (ESD). ESD damage can occur when there is adifference in charge between objects. Protect against ESDdamage by equalizing the...

Laser Compliance Statement Some IBM Personal Computer models are equipped fromthe factory with a CD-ROM drive. CD-ROM drives arealso sold separately as options. The CD-ROM drive is alaser product. The CD-ROM drive is certified in the U.S. toconform to the requirements of the Department of Healthand ...

Read This First Before you go to the checkout guide, be sure to read thissection. Important Notes Ÿ Only certified trained personnel shouldservice the computer. Ÿ Read FRU service procedures before replacingany FRUs. Ÿ Be extremely careful during write operationssuch as copying, saving, or formattin...

What to Do First: The service personnel must fill in the following information in the parts exchange form orparts return form that is attached to the returned FRU: 1. Name and phone number of service personnel2. Date of service3. Date when the part failed4. Date of purchase5. Failure symptoms, error...

Disabling the Power-On Password: Ÿ When only the power-on password is installed. 1. Turn off the computer.2. Turn the computer upside down, loosen the memory-slot cover screw .1/ , and remove the memory-slot cover .2/ . 3. Short across the power-on password jumper pads .3/ . 1 3 4. Turn on the compu...

Ÿ When both the power-on password and thesupervisor password are set. 1. Turn off the computer.2. Turn the computer upside down, loosen the memory-slot cover screw .1/ , remove the memory-slot cover .2/ . 3. Short the two password jumper pads on the system board (see .3/ of the previous page). 4. Tu...

Product Overview The following table is an overview of the system featuresof the IBM ThinkPad 380XD or 385XD computer. Feature Description Processor 380XD 2635-8xx/9xx/Bxx Ÿ Intel  Pentium  233 MHz with MMX  2635-Axx Ÿ Intel  Pentium  266 MHz with MMX  2635-Exx Ÿ Intel  Pentium  II 233 MHz w...

Checkout Guide Use the following procedure as a guide for computerproblems. The diagnostic tests are intended to test onlyIBM products. Non-IBM products, prototype cards, ormodified options can give false errors and invalid systemresponses. 1. Obtain the symptoms in detail.2. Verify the symptoms by ...

Fan Checkout To check the fan, listen for the fan. If you cannot hear itrunning at power-on, replace the fan. If you can hear itrunning but not steadily, do the diagnostic test. 1. Start Easy-Setup. 2. Click on Test.3. Press Ctrl + A to enter the advanced diagnostic mode. The ThinkPad Connection win...

Ÿ Replace the system board. Auxiliary Input Devices: The following auxiliary input devices are supported: Ÿ Numeric keypad Ÿ Mouse (PS/2 compatible) Ÿ External keyboard (with keyboard/mouse cable) If any of these devices do not work, reseat the cableconnector and repeat the failing operation. If the...

To update the flash memory, do the following: 1. Obtain an appropriate diskette containing the update.2. Insert the System Program Service diskette into drive A, and turn on the computer with ac power or a fullycharged battery. 3. Select Update system programs from the menu. Power Systems Checkout T...

4. If the voltage is more than + 11.0 V dc, measure the resistance between the battery terminals 3 and 4.The resistance must be 4 to 30 K ohms. If the resistance is not correct, replace the battery. If the resistance is correct, replace the DC/DC card. Checking Operational Charging Note Battery char...

Ÿ If the voltage is correct, replace the system board. Ÿ If the voltage is not correct, the backup battery hasbeen discharged. Replace the backup battery. Ÿ If the backup battery discharges quickly afterreplacement, replace the system board. Status Indicator Checkout If an LED problem occurs, do the...

Drifting Pointer There may be cases when the pointer drifts for ashort while on the screen, this is not a hardwareproblem. This movement can occur when aslight, steady pressure is applied to theTrackPoint III pointer. No service action needsbe taken. 4. Go to the Easy-Setup menu.5. Move to an item w...

Ÿ Parallel port test with the wrap plug installed onthe replicator 10. If diagnostic errors appear, replace the replicator or diskette drive attachment unit.If the problem remains after the replacement, replacethe system board. 11. If power problems appear only when the replicator is used, replace t...

Power Management Features Three power management modes are provided by thecomputer to reduce power consumption and to prolongbattery life. Standby Mode: In standby mode, the following occurs: Ÿ The LCD backlight turns off. Ÿ The hard disk drive motor stops. The following events cause the computer to...

Port Replicator Power Overload: If a power shutdown occurs intermittently when PC Card devices areused with a port replicator, suspect an over-currentproblem. Some PC Card devices use much power, and ifat some point the required power exceeds the allowedpower, a power shutdown occurs. Isolate this p...

Symptom-to-FRU Index The Symptom-to-FRU Index lists the symptoms and errorsand the possible causes. The most likely cause is listedfirst. Note: Perform the FRU replacement or actions in the sequence shown in the “FRU/Action” columns. If aFRU replacement did not solve the problem, putthe original par...

Beep Symptoms No Beep Symptoms Symptom / Error FRU / Action in Sequence Continuous beeps. System board One beep and a blank,unreadable, or flashingLCD. 1. Reseat the LCD connector 2. LCD assembly 3. System board One beep, and the message“Unable to access bootsource” appears. 1. Boot device 2. System...

Function-Related Symptoms Symptom / Error FRU / Action in Sequence The system does notsuspend or resume whenthe LCD is closed oropened. 1. Go to “Suspend Mode” on page 35,and check that thecomputer can entersuspend mode. 2. Boot an operating system and pressFn + F4. If the computer enterssuspend mod...

Infrared-Related Symptoms Symptom / Error FRU / Action in Sequence Unable to communicateusing the Infrared (IR) Port. 1. Make sure the setup for the IR is correct.Use the ThinkPadConfigurations utility. 2. Make sure there are no fluorescent lightsnear the computer.The computer mayreceive optical noi...

LCD-Related Symptoms Important The TFT LCD for the notebook computer containsover 921,000 thin-film transistors (TFTs). A smallnumber of missing, discolored, or lighted dots (on allthe time) is characteristic of TFT LCD technology, butexcessive pixel problems can cause viewing concerns.The LCD shoul...

Symptom / Error FRU / Action in Sequence Serial or parallel port deviceproblems. 1. Run serial or parallel port wrap test. (Seethe device manual forthe test.) 2. Device 3. System board 4. Device cable Power-Related Symptoms Symptom / Error FRU / Action in Sequence Power shuts down duringoperation. 1...

3. If any error is detected, replace the FRU shown by the FRU code. Rerun the test to verify that no moreerrors exist. Undetermined Problems You are here because the diagnostic tests did not identifywhich adapter or device failed, installed devices areincorrect, a short circuit is suspected, or the ...

Running the Diagnostics Use either TrackPoint III or the cursor move keys tointeract with the tests. The following table lists the special tools used in thediagnostics: Use either TrackPoint III or the cursor move keys tointeract with the tests. The Enter key works in the sameway as when selecting t...

8. Click on a device to test, or click on Test All to test all devices. Click on Looptest to run the tests in a repeated loop.The loop option menu appears. Click on a device; a √ mark appears beside the selected device. Repeat this step to select multiple devices. Click on OK tostart the diagnostic ...

If a device that is not installed appears in dark shade (forexample, FDD-2 appears in dark shade when no second FDD is installed), do the following: 1. Replace the first device in the configuration, such as an FDD-1. 2. If the problem persists, replace the system board. The Parallel, and Serial icon...

Diagnostic Error Codes If an error is detected, the following appears: Ÿ Large X on the left side of the device icon. Ÿ Device ID (three digits) Ÿ Error code (two digits) Ÿ FRU code (four digits) For example: The device ID and error code indicate the detailed portionof the FRU that caused the error....

FRU Codes: If an error is detected by the diagnostic tests, a four-digit FRU code is displayed. The FRU codeindicates two suspected FRUs. Replace the FRU that isindicated by the two leftmost digits first; then replace the FRU that is indicated by the two rightmost digits. No FRU is assigned to code ...

Note: The device ID and error codes are used to indicate the detailed portion of the FRU that is causing theerror. If replacing a FRU does not correct theproblem, see the device ID or error code from theprevious failure. If they changed, the new FRUmight be defective, or it may have been incorrectly...

Symbol Color Meaning .1/ Battery Green The battery isfully charged. Orange The battery ischarging. Blinking orange The batteryneeds charging. .2/ Hard Disk In Use Orange Data is readfrom or written tothe hard disk,diskette, orCD-ROM. .3/ Numeric Lock Green The numerickeypad on thekeyboard isenabled....

Running a Low-Level Format Attention: Make sure the drive address to be formatted iscorrect. This procedure erases all information on the disk. Do the following to format the hard disk: 1. Turn off the computer.2. Insert the ThinkPad Hardware Maintenance Diskette Ver 1.40 or later into diskette driv...

FRU Removals and Replacements This section contains information about removals andreplacements. Ÿ Do not damage any FRUs. Only certified and trainedpersonnel should service the computer. Ÿ The arrows in the “Removals and Replacements”section show the direction of movement to remove aFRU, or to turn ...

Important Notice This machine uses special nylon-coated screws with thefollowing characteristics: Ÿ They maintain tight connection. Ÿ They do not easily come loose, even with shock orvibration. But: Ÿ They need additional force to tighten. Ÿ They should not be reused. Do the following when you servi...

FRU Service Procedure Review the following procedures before replacing anyFRUs. Replacing the System Board: The EEPROM on the system board contains the valid product data(VPD)—that is, a system unit serial number an a systemboard serial number. When you replace the system board,restore the system un...

Removal Reference Refer to the following chart for the removal order: Ref. No. FRU Page No. 1010 DIMM Card andBackup Battery 62 1020 Battery Pack 63 1030 Hard Disk Drive 64 1040 Keyboard Unit 66 1050 Keyboard andSpeaker 69 1060 CD-ROM Driveand DisketteDrive Assembly 71 1070 Diskette Driveand Diskett...

1010 DIMM Card and Backup Battery Safety Notice 4: Translation on page 8 The lithium battery can cause a fire, explosion, orsevere burn. Do not recharge it, remove its polarizedconnector, disassemble it, heat it above 100°C(212°F), incinerate it, or expose its cell contents towater. Dispose of the b...

1030 Hard Disk Drive Warning Do not drop or apply any shock to the hard diskdrive. The hard disk drive is sensitive to physicalshock. Incorrect handling can cause damage andpermanent loss of data on the hard disk. Beforeremoving the hard disk drive, have the user make abackup copy of all the informa...

Information on spacers The relation between the thickness of the HDD andthe spacers is as follows: 12.5 mm Spacer 17 mm None Step Size (Quantity) Torque .6/ M 3 x 2.8 mm, Flathead (4) 3-4 kgcm Note: Make sure you use the correct screw, and tighten allscrews firmly to the torque shown in the table if...

Note: In order not to damage the connectors, pull the keyboard assembly toward you a little in step .7/ , and then go to step .8/ . IBM ThinkPad 380XD, 385XD (2635) 67

When installing See the following figure for the direction of thespeaker connector: When replacing Apply a model name label on the keyboard. 68 IBM ThinkPad 380XD, 385XD

1050 Keyboard and Speaker Ÿ Battery Pack (1020) Ÿ Keyboard Unit (1040) Important: When you release latch B, be careful not to apply any force to area A (lenses for statusindicators). IBM ThinkPad 380XD, 385XD (2635) 69

When installing The following figure shows the route for the speakercables. 70 IBM ThinkPad 380XD, 385XD

1060 CD-ROM Drive and Diskette DriveAssembly Ÿ Battery Pack (1020) Ÿ Keyboard Unit (1040) Note: Be careful that the computer does not fall backward when you remove the CD-ROM and diskette driveassembly. Step Size (Quantity) Torque .1/ M 2.5 x 6 mm, nylon-coated (1) 3-4 kgcm .2/ M 2.5 x 6 mm, nylon-c...

1070 Diskette Drive and CD-ROM Drive Ÿ Battery Pack (1020) Ÿ Keyboard Unit (1040) Ÿ CD-ROM and Diskette Drive Assembly (1060) Note: When replacing, be sure to firmly tighten the pinkand yellow screws. Diskette Drive 1 72 IBM ThinkPad 380XD, 385XD

1110 Box Speaker and Microphone Ÿ Battery Pack (1020) Ÿ Keyboard Unit (1040) Ÿ CD-ROM and Diskette Drive Assembly (1060) Ÿ LCD Unit (1080) Ÿ Upper Shield Case (1100) Step Size (Quantity) Torque .1/ M 2.5 x 12 mm, nylon-coated (3) 3-4 kgcm Note: Make sure you use the correct screw, and tighten allscr...

1130 System Board and PC Card Slot 1. The system unit serial number must be restored when the system board is replaced. To restore the systemunit serial number, select the option “Set systemidentification” on the maintenance diskette. The flashROM on the system board contains the vital productdata (...

1140 Battery Pack Latch Ÿ Battery Pack (1020) Ÿ Keyboard Unit (1040) Ÿ CD-ROM and Diskette Drive Assembly (1060) Ÿ LCD Unit (1080) Ÿ Fan Assembly/CPU Card (1090) Ÿ Upper Shield Case (1100) Ÿ System Board and PC Card Slot (1130) 90 IBM ThinkPad 380XD, 385XD

2020 LCD Panel Ÿ Memory-slot Cover (DIMM Card) (1010) Ÿ Battery Pack (1020) Ÿ Keyboard Unit (1040) Ÿ LCD Unit (1080) Ÿ LCD Front Cover (2010) Note on LCD identification You can distinguish between HPA LCD, TFT LCD type1, and TFT LCD type 2 by the label on the LCD cable: HPA LCD: 05K9309 or 05K9320TF...

TFT LCD Panel Note on TFT LCD identification You can distinguish between HPA LCD, TFT LCD type1 and type 2 by the label on the LCD cable. Thelabels are said as follows. HPA LCD: 05K9309 or 05K9320TFT LCD Type 1: 05K9312 or 05K9322TFT LCD Type 2: 05K9311 or 05K9321 Step Size (Quantity) Torque .1/ M 2...

2030 LCD Inverter Card Ÿ Memory-slot Cover (DIMM Card) (1010) Ÿ Battery Pack (1020) Ÿ Keyboard Unit (1040) Ÿ CD-ROM/Diskette Drive Assembly (1060) Ÿ LCD Unit (1080) Ÿ LCD Front Cover (2010) Ÿ LCD Panel (2020) HPA LCD Step Size (Quantity) Torque .1/ M 2.5 x 6 mm, nylon-coated(1) 3-4 kgcm Note: Make s...

TFT LCD Step Size (Quantity) Torque .2/ M 2.0 x 3.7 mm, nylon-coated (2) 3-4 kgcm Note: Make sure you use the correct screw, and tighten allscrews firmly to the torque shown in the table if you have atorque screwdriver. Never use a screw that you removed.Use a new one. Make sure the screws are tight...

When replacing: When replacing the hinge covers removed in step .5/ , attach them to the shield sheet with double-sided adhesive tape as the oldones had been attached. Step Size (Quantity) Torque .1/ (a) M 2.5 x 6mm, nylon-coated (2) 3-4 kgcm (b) M 2.5 x 6mm, special-head (1) 3-3.5 kgcm .2/ M 2.5 x ...

When replacing: Replace the LCD miscellaneous parts as follows: 102 IBM ThinkPad 380XD, 385XD

Locations Front View .1/ LCD latches .2/ Color LCD screen .3/ (TFT display model) Brightness control .3/ (HPA display model) Contrast control .4/ Fan louver .5/ Infrared port .6/ Diskette eject button .7/ Diskette drive .8/ CD-ROM emergency eject hole .9/ CD-ROM eject button .1ð/ CD-ROM in-use indic...

Bottom View .1/ Memory-slot cover .2/ Power shutdown switch .3/ Memory slot .4/ Expansion connectors .5/ Battery pack lock .6/ Battery pack .7/ Serial number label IBM ThinkPad 380XD, 385XD (2635) 105

Rear View .1/ Hard disk drive .2/ Security keyhole .3/ PC Card eject buttons .4/ PC Card slots .5/ Volume control .6/ Microphone jack/Line-in jack .7/ Headphone jack .8/ Power switch .9/ External-input device connector .1ð/ Power jack .11/ Universal serial bus (USB) port .12/ Serial connector .13/ P...

Parts Listing Note: FRU number 8 is available only on the 2635-Dxx/Exx/Fxx. IBM ThinkPad 380XD, 385XD (2635) 107

System Unit Note on LCD See page 93 for the LCD identification. Ref. No. FRU Name FRU No. 1 LCD Assembly (12.1 HPA) see page 111 for LCD FRU LCD Assembly (12.1 TFT type 1) see page 113 for LCD FRU LCD Assembly (12.1 TFT type 2) see page 115 for LCD FRU 2 LCD Cable Holder (included in Ref.No.15 on pa...

LCD FRU HPA (Labeled 05K9309 or 05K9320) IBM ThinkPad 380XD, 385XD (2635) 111

Option Parts List Miscellaneous Parts FRU Name FRU Number Screw Kit 05K4837 including: Hex stud, D-Sub (6)M2 x 1.7, Special (4)M2 x 2.4, Special (2)M2 x 6, Bind, nylon-coated (4)M2 x 18, Bind, nylon-coated (3)M2.5 x 6, Special (2)M2.5 x 6, Big (1)M2.5 x 6, Bind, Black, nylon-coated (30)M2.5 x 8, Bin...

Options Notes 1. If you need to replace the AC Adapter, use the one for the country you are in even if thecomputer is from a different country. 2. The warranty for the system unit does not apply to all options. FRU Name FRU Number Headset 85G1529 4.0 GB Hard Disk Drive Assembly 83H7085 AC Adapter (5...

Power Cords IBM power cords for a specific country are usuallyavailable only in that country: For 2-pin power cords: IBMPowerCordPartNumber Used in These Countries 13H5264 Bahamas, Barbados, Bermuda, Bolivia, Canada,Cayman Islands, Colombia, Costa Rica,Dominican Republic, Ecuador, El Salvador,Guatem...