IBM R50series - Manuals

Contents Important notice for users . . . . . . . iii Important regulatory notice for users . . . . iii Information about hard disk capacity. . . . iii Finding information with Access IBM . . . v Chapter 1. Overview of your new ThinkPadcomputer . . . . . . . . . . . . . 1 Your ThinkPad at a glance ....

viii ThinkPad ® R50 Series Service and Troubleshooting Guide

Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance . . . . . . . 2 Features . . . . . . . . . . . . . . 3 Specifications . . . . . . . . . . . . 5 Caring for your ThinkPad computer . . . . 6 © Copyright IBM Corp. 2003 1

Your ThinkPad at a glance Front view Rear view Your ThinkPad at a glance 2 ThinkPad ® R50 Series Service and Troubleshooting Guide

Features Processor v Intel ® Pentium ® M Processor Memory v Double data rate (DDR) synchronous dynamic random access memory(DRAM) Memory Speed Support: Your computer may not be able to operate at all memory speeds (MHz). A system designed for a slower memory speed maybe able to utilize faster memory...

Specifications Size14-inch model v Width: 314 mm (12.4 in.) v Depth: 260 mm (10.2 in.) v Height: front 34 mm (1.35 in.), rear 37 mm (1.46 in.) 15-inch model v Width: 332 mm (13.1 in.) v Depth: 269 mm (10.6 in.) v Height: front 37 mm (1.46 in.), rear 40 mm (1.58 in.) Environment v Maximum altitude wi...

Caring for your ThinkPad computer Though your computer is designed to function reliably in normal workenvironments, you need to use common sense in handling it. By followingthese important tips, you will get the most use and enjoyment out of yourcomputer. Important tips: Be careful about where and h...

v Use a quality carrying case that provides adequate cushion and protection.Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v Avoid inserting diskettes at an angle and attaching multiple or loosediskette labels, as these can lodge in the drive....

Chapter 2. Solving computer problems Diagnosing problems . . . . . . . . . 12 Troubleshooting . . . . . . . . . . . 12 Error messages . . . . . . . . . . 12 Errors without messages . . . . . . . 17 A password problem . . . . . . . . 18 A power switch problem . . . . . . . 19 Keyboard problems . . . ...

Diagnosing problems If you have a problem with your computer, you can test it by usingPC-Doctor ® for Windows. To run PC-Doctor for Windows, do as follows: 1. Click Start . 2. Move the pointer to All Programs (in Windows other than Windows XP, Programs ) and then to PC-Doctor for Windows . 3. Click ...

Message Solution EMM386 Not Installed —Unable to Set PageFrame Base Address. Edit C:\CONFIG.SYS and change a line from device=C:\WINDOWS\EMM386.EXE RAM to device=C:\WINDOWS\EMM386.EXE NOEMS and save this file. CardBus ConfigurationError —Device Disabled Go to IBM BIOS Setup Utility. Press F9 and the...

Problem: When I turn on the machine, nothing appears on the screen, but I heartwo or more beeps. Solution: Make sure that the memory card is installed correctly. If it is, but thescreen is still blank, and you hear five beeps, have the computer serviced. If you hear 4 cycles of 4 beeps each, the Sec...

If you forgot your hard disk password, IBM will not reset your passwordor recover data from the hard disk. You must take your computer to anIBM authorized servicer or an IBM marketing representative to have thehard disk drive replaced. Proof of purchase is required, and a fee will becharged for part...

Problem: All or some of the keys on the external numeric keypad do not work. Solution: Make sure that the external numeric keypad is correctly connected to thecomputer. Problem Some or all of the keys on the external keyboard do not work. Solution If you are using the ThinkPad Dock II, the ThinkPad ...

Note: For more information, see the manual supplied with the mouse. Standby or hibernation problems Problem: The computer enters standby mode unexpectedly. Solution: If the processor overheats, the computer automatically enters standbymode to allow the computer to cool and to protect the processor a...

Solution: Windows XP enables multiple users to log on to the system at the sametime. If you are the first user to have logged on to your computer, you canuse the Fn+F3 key combination. Otherwise the combination will not workon your computer. Computer screen problems Problem: The screen is blank. Sol...

6. Click the Properties button. Check the ″ Device status ″ box and make sure the device is working properly. If not, click the Troubleshooter button. 7. Click the Monitor tab. 8. Make sure the information is correct. 9. Click the Properties button. Check the ″ Device status ″ box and make sure the ...

empty. or Your computer operates after the battery status indicator shows empty. Solution: Discharge and recharge the battery. Problem: The operating time for a fully charged battery is short. Solution: Discharge and recharge the battery. If your battery’s operating time is stillshort, use a new bat...

A startup problem Problem: The Microsoft Windows operating system will not start. Solution: Use the Access IBM Predesktop Area to help solve or identify yourproblem. Starting the Access IBM Predesktop Area is easy. To open theAccess IBM Predesktop Area, do the following: 1. Turn off your PC, and the...

v Restore your backups restores backups you have made with IBM Rapid Restore Ultra, if backups have been made. v Run diagnostics starts diagnostics tests to help determine whether there are problems with your PC and what might be causing them. v Create diagnostic disks helps you create special disks...

Starting IBM BIOS Setup Utility Your computer provides a program, called IBM BIOS Setup Utility, thatenables you to select various setup parameters. v Config: Set the configuration of your computer. v Date/Time: Set the date and time. v Security: Set security features. v Startup: Set the startup dev...

Recovering pre-installed software Your computer hard disk has a hidden, protected area for backups. Containedwithin this area is a complete backup of the hard disk as it was shipped fromthe factory and a program called the Access IBM Predesktop Area. If you installed the IBM Rapid Restore Ultra prog...

Upgrading the hard disk drive You can increase the storage capacity of your computer by replacing the harddisk drive with one of greater capacity. You can purchase a new hard diskdrive from your IBM authorized servicer or IBM marketing representative. Note: Replace the hard disk drive only if you up...

Replacing the battery 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer might not be able to enterhibernation mode. If this happens, turn off the computer. 2. Close the computer display...

5. Slide the battery latch to the locked position. 6. Turn the computer over again. Connect the ac adapter and the cables tothe computer. Replacing the battery 36 ThinkPad ® R50 Series Service and Troubleshooting Guide

Chapter 3. Getting help and service from IBM Getting help and service . . . . . . . . 38 Getting help on the Web . . . . . . . . 38 Calling IBM . . . . . . . . . . . . 38 Getting help around the world . . . . . . 41 © Copyright IBM Corp. 2003 37

Getting help and service If you need help, service, technical assistance, or just want more informationabout IBM products, you will find a wide variety of sources available fromIBM to assist you. This section contains information about where to go foradditional information about IBM and IBM products...

Telephone numbers Note: Telephone numbers are subject to change without notice. For the latestlist of IBM HelpCenter telephone numbers and hours of operation, visitthe Support Web site at www.ibm.com/pc/support Country or region Language Telephone Number Africa +44(0)1475 555 055 Argentina Spanish 0...

Country or region Language Telephone Number Middle East +44(0)1475 555 055 Netherlands Dutch 020-514 5770 New Zealand English 0800-446-149 Norway Norwegian 66 81 11 00 Peru Spanish 0-800-50-866 Philippines English (63)2-995-2225 Portugal Portuguese 21-791-5147 Russia Russian 095-940-2000 Singapore E...

To determine whether your computer is eligible for International WarrantyService and to view a list of the countries where service is available, go towww.ibm.com/pc/support, and click Warranty . Eligible IBM computers are identified by their four-digit machine types. For more information aboutIntern...

Παρρτηµα Α. Σηµαντικς οδηγες σχετικ µε τηνασϕλεια ΚΙΝ∆ΥΝΟΣ Το ηλεκτρικ ρεµα στα καλδια ρεµατος, τηλεϕνου και επικοινωνας εναι επικνδυνο.Για να αποϕγετε τον κνδυνο ηλεκτροπληξας, ταν εγκαθιστ"τε, µετακινετε # ανογετε τακαλµµατα του προϊντος # των προσαρτηµ%νων συσκευν, συνδ%ετε και αποσυνδ%ετε τα...

ΚΙΝ∆ΥΝΟΣ Αν το πακ%το επαναϕορτσιµων µπαταριν δεν αντικατασταθε µε το σωστ τρπο, υπ"ρχεικνδυνος %κρηξης. Το πακ%το µπαταριν περι%χει µικρ# ποστητα επιβλαβν ουσιν. Για νααποϕγετε τυχν τραυµατισµ: v Αντικαταστ#στε τη µπαταρα µνο µε µπαταρα του προτεινµενου απ την IBM τπου. v Κρατ#στε το πακ%το µπα...

ΠΡΟΣΟΧΗ: ?ταν %χετε προσθ%σει # αναβαθµσει µια κ"ρτα CDC # Mini PCI # µια κ"ρταµν#µης, µη χρησιµοποι#σετε τον υπολογιστ# πριν κλεσετε το κ"λυµµα. Ποτ% µηχρησιµοποιετε τον υπολογιστ# ταν το κ"λυµµα εναι ανοιχτ. ΠΡΟΣΟΧΗ: Η λ"µπα ϕθορισµο που περι%χεται στην οθνη υγρν κρυστ"λλων...

∆λωση σχετικ µε τις προδιαγραϕς των συσκευν laser Η οπτικ µονδα αποθκευσης, π.χ. µονδα CD-ROM, CD-RW, DVD-ROM SuperDisk, που µπορε να εναι εγκατεστηµνη στον υπολογιστ IBM ThinkPadεναι προϊν laser. Η παρακτω ετικτα σµανσης προϊντος laser Κατηγορας 1βρσκεται στην επιϕνεια της µονδας. CLASS 1 LASER PRO...

ΚΙΝ∆ΥΝΟΣ Πολλ προϊντα και προαιρετικ τµµατα PC περιχουν καλ"δια σ!ρµατα, π.χ.καλ"δια ρε!µατος καλ"δια σ!νδεσης του προαιρετικο! τµµατος µε το PC. Αν τοπροϊν αυτ χει ττοια καλ"δια σ!ρµατα, ισχ!ει η ακλουθη προειδοποηση: ΠΡΟΕΙ∆ΟΠΟΙΗΣΗ: Ο χειρισµς του καλωδου αυτο! του προϊντος των καλω...

Appendix B. Wireless related information Wireless interoperability Wireless LAN Mini-PCI Adapter is designed to be interoperable with anywireless LAN product that is based on Direct Sequence Spread Spectrum(DSSS) and/or Orthogonal Frequency Division Multiplexing (OFDM) radiotechnology, and is compli...

the scientific community and result from deliberations of panels andcommittees of scientists who continually review and interpret the extensiveresearch literature. In some situation or environment, the use of Wireless LAN Mini-PCI Adapteror Bluetooth Daughter Card may be restricted by the proprietor...

Enabling Extended Channel Mode The statement below regarding the extended channel mode is applicable whenthe system supports this function. To check the support of this function,please see the property of the installed wireless card by referring to theextended channel mode enablement instruction. In...

Appendix C. Warranty information This appendix contains warranty information for your ThinkPad, warrantyperiod, warranty service and support, and the IBM Statement of LimitedWarranty. Warranty service and support With the original purchase of an IBM ThinkPad, you have access to extensivesupport. Dur...

Most computers, operating systems, and application programs come withinformation that contains troubleshooting procedures and explanations oferror messages and error codes. The information that comes with yourcomputer also describes the diagnostic tests that you can perform. If you suspect a softwar...

IBM Statement of Limited Warranty Z125-4753-07 11/2002 Part 1 - General Terms This Statement of Limited Warranty includes Part 1 - General Terms, Part 2 -Country-unique Terms, and Part 3 - Warranty Information. The terms of Part 2replace or modify those of Part 1. The warranties provided by IBM in t...

v failure caused by a product for which IBM is not responsible; and v any non-IBM products, including those that IBM may procure and provide with or integrate into an IBM Machine at your request. The warranty is voided by removal or alteration of identification labels on theMachine or its parts.IBM ...

becomes yours. You represent that all removed items are genuine andunaltered. The replacement may not be new, but will be in good workingorder and at least functionally equivalent to the item replaced. Thereplacement assumes the warranty service status of the replaced item. Your Additional Responsib...

1. damages for bodily injury (including death) and damage to real propertyand tangible personal property; and 2. the amount of any other actual direct damages, up to the charges (ifrecurring, 12 months’ charges apply) for the Machine that is subject of theclaim. For purposes of this item, the term ″...

Any litigation arising from this Statement of Limited Warranty will be settledexclusively by the Ordinary Commercial Court of the city of Buenos Aires. BRAZILGoverning Law: The following is added after the first sentence: Any litigation arising from this Agreement will be settled exclusively by thec...

of this Statement of Limited Warranty, the charge paid by you for theindividual Machine that is the subject of the claim. For purposes of thisitem, the term "Machine" includes Machine Code and Licensed InternalCode ("LIC"). Arbitration: The following is added under this heading Dispu...

How to Obtain Warranty Service: If you purchase a Machine in Austria, Belgium, Cyprus, Denmark, Estonia,Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Liechtenstein,Lithuania, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, SanMarino, Sweden, Switzerland, United Kingdom...

Morocco, New Caledonia, Niger, Reunion, Senegal, Seychelles, Togo,Tunisia, Vanuatu, and Wallis & Futuna; 3) ″ the laws of Finland ″ in Estonia, Latvia, and Lithuania; 4) ″ the laws of England ″ in Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait,Liberia,...

and 9) in the United Kingdom , both of us agree to submit all disputes relating to this Statement of Limited Warranty to the jurisdiction of theEnglish courts. Arbitration: The following is added under this heading: In Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria,Croatia, Geor...

IF THEY ARISE AS AN IMMEDIATE CONSEQUENCE OF THE EVENTTHAT GENERATED THE DAMAGES; OR 4) LOSS OF BUSINESS,REVENUE, GOODWILL, OR ANTICIPATED SAVINGS. THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED: AUSTRIAWhat this Warranty Covers: The following replaces the first sentence of the first paragraph o...

In such instances, regardless of the basis on which you are entitled to claimdamages from IBM, IBM is liable for no more than: (items 1 and 2unchanged). GERMANYWhat this Warranty Covers: The following replaces the first sentence of the first paragraph of this section: The warranty for an IBM Machine...

omission, or negligence on the part of IBM in connection with, or in relationto, the subject matter of this Statement of Limited Warranty in respect ofwhich IBM is legally liable to you, whether in contract or tort. A number ofDefaults which together result in, or contribute to, substantially the sa...

which IBM is legally liable to you, whether in contract or tort. A number ofDefaults which together result in, or contribute to, substantially the same lossor damage will be treated as one Default.Circumstances may arise where, because of a Default, you are entitled torecover damages from IBM.This s...

Note: “Region” means either Hong Kong or Macau Special AdministrativeRegion of China. MachineType Country or Region ofPurchase Warranty period Types ofWarrantyService 1829 All Parts and Labor - 1 year 1 and 3 1830 All Parts and Labor - 3 years 1 and 3 1831 All Parts and Labor - 3 years 1 and 2 1832 ...

CRU, if IBM so instructs, within 30 days of your receipt of the replacementCRU, IBM may charge you for the replacement. 2. On-site Service IBM or your reseller will either repair or exchange the failing Machine atyour location and verify its operation. You must provide suitable workingarea to allow ...

HelpCenter telephone numbers Phone numbers are subject to change without notice. Country or Region Telephone Number Country or Region Telephone Number Africa +44(0)1475 555 055 Malaysia (60)3-7727-7800 Argentina 0800-666-0011 Mexico 001-866-434-2080 Australia 131-426 Middle East +44(0)1475 555 055 A...

Appendix D. Notices This publication was developed for products and services offered in theU.S.A. IBM may not offer the products, services, or features discussed in thisdocument in other countries. Consult your local IBM representative forinformation on the products and services currently available ...

References to the Web site addresses Any references in this publication to non-IBM Web sites are provided forconvenience only and do not in any manner serve as an endorsement of thoseWeb sites. The materials at those Web sites are not part of the materials forthis IBM product, and use of those Web s...

International Business Machines CorporationNew Orchard RoadArmonk, NY 10504Telephone 1-919-543-2193 Tested To ComplyWith FCC Standards F O R H O M E O R O F F I C E U S E Industry Canada Class B Emission Compliance Statement This Class B digital apparatus complies with Canadian ICES-003. Avis de con...

Trademarks The following terms are trademarks of the IBM Corporation in the UnitedStates or other countries or both: IBMIBM (logo)HelpCenterPS/2Rapid Restore ThinkLightThinkPadTrackPointUltrabayUltraNav Microsoft, Windows, and Windows NT are trademarks of MicrosoftCorporation in the United States an...

Index B battery problems 24replacing 35 BIOS Setup Utility 30 C carrying the computer 6cleaning the computer 9computer screen 23configuration setup 30 D diagnosing problems 12 E environment 6error messages 12errors without messages 17 F features 3front view 2 H hard disk problems 25upgrading 32 help...