IBM G40 Series - Manuals

IBM that explains what each part of Access IBM holds to help you. Some of the topics in your help system contain brief video clips that showyou how to perform certain tasks, such as replacing your battery, inserting aPC Card, or upgrading your memory. Click the play button to watch thevideo clip. vi...

Contents Important Notice for Users. . . . . . . iii Important Regulatory Notice for Users . . . iii Information about hard disk capacity. . . . iii Finding information with Access IBM . . . v Chapter 1. Overview of your new ThinkPadcomputer . . . . . . . . . . . . . 1 Your ThinkPad at a glance . . ...

viii ThinkPad ® G40 Series Service and Troubleshooting Guide

Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance . . . . . . . 2 Features . . . . . . . . . . . . . . 3 Specifications . . . . . . . . . . . . 5 Caring for your ThinkPad computer . . . . 6 © Copyright IBM Corp. 2003 1

Your ThinkPad at a glance Front view Rear view Your ThinkPad at a glance 2 ThinkPad ® G40 Series Service and Troubleshooting Guide

Features Processor v Intel ® Pentium ® 4 Processor v Intel ® Celeron ® Processor Memory v Built-in: 128 MB or 256 MB, depending on the model v Maximum: 1024 MB Storage device v 2.5-inch hard disk drive: 20 GB or 40 GB, depending on the model Display The color display uses TFT technology: v Size: 14....

Diskette drive To get the best performance from your diskette drives, use high-qualitydiskettes (such as IBM diskettes) that meet or exceed the following standards: v 1-MB, 3.5-inch, unformatted diskette (2DD):– ANSI (American National Standards Institute) X3.137– ISO (International Standards Organi...

Specifications Size v Width: 329 mm (12.95 in.) v Depth: 282.5mm (11.2 in.) v Height: 37.1 mm – 50.9 mm (1.46 in. – 2.00 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature– At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5° to 35°C (41° to ...

Caring for your ThinkPad computer Though your computer is designed to function reliably in normal workenvironments, you need to use common sense in handling it. By followingthese important tips, you will get the most use and enjoyment out of yourcomputer. Important tips: Be careful about where and h...

v Use a quality carrying case that provides adequate cushion and protection.Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v Avoid inserting diskettes at an angle and attaching multiple or loosediskette labels, as these can lodge in the drive....

v Turn off your computer if you are replacing the hard disk drive. v If you exchange drives in your computer, reinstall the plastic bezel faces (ifsupplied). v Store your external hard disk, diskette, CD, DVD, and CD-RW/DVD drivesin the appropriate containers or packaging when they are not being use...

Chapter 2. Solving computer problems Diagnosing problems . . . . . . . . . 10 Troubleshooting . . . . . . . . . . . 11 Error messages . . . . . . . . . . 11 Errors without messages . . . . . . . 15 A password problem . . . . . . . . 16 A power switch problem . . . . . . . 17 Keyboard problems . . . ...

Diagnosing problems If you have a problem with your computer, you can test it by usingPC-Doctor ® for Windows ® . To run PC-Doctor for Windows, do as follows: 1. Click Start . 2. Move the cursor to All Programs (in Windows other than Windows XP, Programs ) and then to PC-Doctor for Windows . 3. Clic...

Troubleshooting If you do not find your problem here, refer to Access IBM, your on-board helpsystem. Open Access IBM by pressing the Access IBM button. The followingsection only describes problems that might prevent you from accessing thishelp system. Error messages Notes: 1. In the charts, x can be...

Message Solution EMM386 Not Installed —Unable to Set PageFrame Base Address. Edit C:\CONFIG.SYS and change a line from device=C:\WINDOWS\EMM386.EXE RAM to device=C:\WINDOWS\EMM386.EXE NOEMS and save this file. CardBus ConfigurationError —Device Disabled Press F1 to go to the IBM BIOS Setup Utility. ...

Solution: Make sure that the memory card is installed correctly. If it is, but the screen is still blank, and you hear five beeps, have the computer serviced. Problem: When I turn on the machine, only a white cursor appears on a blank screen. Solution: Reinstall your operating system, and turn on th...

Solution: If the processor reaches a temperature that is too high, the computer automatically enters standby mode to allow the computer to cool and toprotect the processor and other internal components. Also, check the settingsfor standby mode, using Battery MaxiMiser. Problem: The computer enters s...

4. Click the Create hibernation file button. 5. Click the Create Now button. 6. Perform restart. 7. Start the ThinkPad Configuration program. 8. Click Power Management . 9. Click the Hibernate tab. 10. Select the Hibernate support checkbox. 11. Click OK . For Windows XP or Windows 2000: 1. Start the...

5. Click the Adapter tab. 6. Make sure “Intel ® 82852/82855 GM/GME Graphics Controller –0” is shown in the window. 7. Click the Monitor tab. 8. Make sure the information is correct. Problem: Incorrect characters appear on the screen. Solution: Did you install the operating system or application prog...

v You are carrying the hard disk drive. v You are carrying your computer. This is a normal characteristic of a hard disk drive and is not a defect. Problem: The hard disk drive does not work. Solution: In the startup menu in IBM BIOS Setup Utility, make sure that there is no exclamation point ! to t...

to start the operating system from a CD drive rather than the hard disk. Youspecify those kinds of changes on this page. Preferences presents various options, depending on your model and accessories, you can set for the Access IBM Predesktop Area. Information gathers essential information about your...

Other problems Problem: The computer locks or does not accept any input. Solution: Your computer might lock when it enters standby mode during a communication operation. Disable the standby timer when you are workingon the network. To turn off the computer, press and hold the power switch for 4 seco...

Starting BIOS Setup Utility Your computer provides a program, called IBM BIOS Setup Utility, thatenables you to select various setup parameters. v Config: Set the configuration of your computer. v Date/Time: Set the date and time. v Security: Set security features. v Startup: Set the startup device....

5. Change the items you wish to change. To change the value of an item, usethe F5 or F6 key. If the item has a submenu, you can display it by pressingEnter. 6. Press F3 or Esc to exit from the submenu.If you are in a nested submenu, press Esc repeatedly until you reach theIBM BIOS Setup Utility menu...

Recovering pre-installed software If your hard disk drive data is damaged or accidentally erased, you canrestore the software that was shipped with your computer. This softwareincludes your pre-installed operating system, applications, and device drivers. You can restore your pre-installed software ...

Replacing the hard disk drive You can replace a damaged hard disk drive yourself. Note: Replace the hard disk drive only if you have it repaired. The connectorsand bay of the hard disk drive were not designed for frequent changes,or drive swapping. The Product Recovery program and the AccessThinkPad...

8. Insert the hard disk drive and its cover into the hard disk drive bay; thenfirmly install them. 9. Turn the computer over so that its bottom side is up. Reinstall the screw. Note: You can replace the screw with a security screw to prevent thehard disk drive from being removed easily. The security...

Replacing the battery 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer might not be able to enterhibernation mode. If this happens, turn off the computer. 2. Close the computer display...

Chapter 3. Getting help and service from IBM Getting help and service . . . . . . . . 38 Getting help on the Web . . . . . . . . 38 Calling IBM . . . . . . . . . . . . 38 Getting help around the world . . . . . . 41 © Copyright IBM Corp. 2003 37

Getting help and service If you need help, service, technical assistance, or just want more informationabout IBM products, you will find a wide variety of sources available fromIBM to assist you. This section contains information about where to go foradditional information about IBM and IBM products...

v Engineering change management - Occasionally, there might be changesthat are required after a product has been sold. IBM or your reseller, ifauthorized by IBM, will make selected Engineering Changes (ECs) availablethat apply to your hardware. The following items are not covered: v Replacement or u...

Country or region Language Telephone Number Switzerland German/ French/ Italian 0583-33-09-00 Taiwan Mandarin 886-2-2725-9799 United Kingdom English 0-1475-555 055 United States English 1-800-772-2227 Uruguay Spanish 000-411-005-6649 Venezuela Spanish 0-800-100-2011 *1 If you purchased your ThinkPad...

Appendix A. Important safety instructions DANGER Electric current from power, telephone, and communication cables is hazardous. Toavoid shock hazard, connect and disconnect cables as shown below wheninstalling, moving, or opening the covers of this product or attached devices. If the3-pin power cord...

DANGER Follow the instruction below when installing or reconfiguring the Mini PCI option. To avoid shock hazard, disconnect all the cables and the ac adapter when youinstall the Mini PCI option or open the covers of the system or attached devices.Electrical current from power, telephone, and communi...

Use caution when installing or modifying telephone lines. Avoid using a telephone (other than a cordless type) during an electricalstorm. There may be a remote risk of electric shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Laser compliance statement...

DANGER Emits visible and invisible laser radiation when open. Avoid direct eye exposure.Do not stare into the beam or view it directly with optical instruments. Save these instructions. 48 ThinkPad ® G40 Series Service and Troubleshooting Guide

Appendix B. Wireless related information Wireless Interoperability Wireless LAN Mini-PCI Adapter is designed to be interoperable with anywireless LAN product that is based on Direct Sequence Spread Spectrum(DSSS) radio technology, and is compliant to: v The IEEE 802.11 Standard on Wireless LANs, as ...

Appendix C. Warranty information This appendix contains warranty information for your ThinkPad, warrantyperiod, warranty service and support, and the IBM Statement of LimitedWarranty. Warranty Period Contact your place of purchase for warranty service information. Some IBMMachines are eligible for o...

v Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action isnecessary to fix the problem. v IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel...

To find the telephone number for the HelpCenter nearest you, see “Telephonenumbers” in Chapter 3, “Getting help and service from IBM”, on page 37 IBM Statement of Limited Warranty Z125-4753-06 8/2000 This warranty statement consists of two parts: Part 1 and Part 2. Be sure toread Part 1 and the coun...

features, conversions, or upgrades involve the removal of parts and theirreturn to IBM. A part that replaces a removed part will assume the warrantyservice status of the removed part. Before IBM or your reseller exchanges a Machine or part, you agree to removeall features, parts, options, alteration...

This limit also applies to IBM’s suppliers and your reseller. It is the maximumfor which IBM, its suppliers, and your reseller are collectively responsible. UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THEFOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FORDAMAGES (OTHER THAN THOSE UNDER THE FIRST IT...

Governing Law: The following replaces “laws of the country in which you acquired the Machine” in the first sentence: laws of the State of New York. ASIA PACIFIC AUSTRALIA The IBM Warranty for Machines: The following paragraph is added to this Section: The warranties specified in this Section are in ...

cannot be excluded or limited. The Consumer Guarantees Act 1993 will notapply in respect of any goods which IBM provides, if you require the goodsfor the purposes of a business as defined in that Act. Limitation of Liability: The following is added to this Section: Where Machines are not acquired fo...

THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED: AUSTRIA AND GERMANY The IBM Warranty for Machines: The following replaces the first sentence of the first paragraph of this Section: The warranty for an IBM Machine covers the functionality of the Machine forits normal use and the Machine’s conform...

In such instances, regardless of the basis on which you are entitled to claimdamages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged). IRELAND Extent of Warranty: The following is added to this Section: Except as expressly provided in these terms and conditions, all statutorycondi...

Limitation of Liability: The following is added to this Section: IBM’s entire liability to you for actual damages arising in all situationsinvolving nonperformance by IBM in respect of the subject matter of thisStatement of Warranty will be limited to the charge paid by you for theindividual Machine...

Appendix D. Notices This publication was developed for products and services offered in theU.S.A. IBM may not offer the products, services, or features discussed in thisdocument in other countries. Consult your local IBM representative forinformation on the products and services currently available ...

References to Web site addresses Any references in this publication to non-IBM Web sites are provided forconvenience only and do not in any manner serve as an endorsement of thoseWeb sites. The materials at those Web sites are not part of the materials forthis IBM product, and use of those Web sites...

Product notice requirements The following notice applies to machines equipped with both a DVD and aTV-out function: This product incorporates copyright protection technology that is protected bymethod claims of certain U.S. patents and other intellectual property rights owned byMacrovision Corporati...

If you use a ThinkPad computer at home and need to dispose of a lithiumbattery, you must comply with local ordinances and regulations. Handling a disused ThinkPad battery pack Your ThinkPad computer has a lithium ion battery pack or a nickel metalhydride battery pack. If you are a company ThinkPad c...

Index A Access IBM v B battery problems 23 BIOS Setup 29 C carrying the computer 6cleaning the computer 8computer display problems 20configuration setup 29 E electronic help verror messages 11errors without messages 15 H hard disk problems 23replacing 32 hibernation problems 17 I IBM help vImportant...