IBM DISA e-collaboration - Manuals

Page 2 - Workstation Preparation & New User Getting Started Guide; Table of Contents; Camera

Workstation Preparation & New User Getting Started Guide Page 1 of 51 Table of Contents 1. ................ 2 QUICK START - TO CONFIGURE YOUR WORKSTATION FOR E-COLLABCENTER 2. ........................................................................................................ 4 INTRODUCTION ...

Page 3 - Quick Start - To Configure Your Workstation for E-CollabCenter; Details on the required Sun Java

Workstation Preparation & New User Getting Started Guide Page 2 of 51 1. Quick Start - To Configure Your Workstation for E-CollabCenter NOTICE : Our Unclassified was upgraded in August 2007 to be compliant with FIPS 140-2. The upgrade requires Sun Java release 1.5.0, update 12. If you are using ...

Page 4 - Network Requirements; Web Conferencing

Workstation Preparation & New User Getting Started Guide Page 3 of 51 d. then click the Internet zone, then click on “Custom Level” e. go under the ActiveX controls and plugins section f. ensure the “Binary and Script behaviors” radio button is enabled g. Click OK 8. All ports necessary to acces...

Page 5 - Introduction & Overview; before; DISA Help Desk; Commercial Phone

Workstation Preparation & New User Getting Started Guide Page 4 of 51 2. Introduction & Overview This document provides instructions to optimize a user’s local workstation, ensuring optimal readiness before logging in to E-CollabCenter. Once logged in, you will find a selection of training c...

Page 6 - Workstation Hardware requirements; CPU; to; “System”; to view the CPU Speed and Memory/RAM size.

Workstation Preparation & New User Getting Started Guide Page 5 of 51 3. Workstation Hardware requirements See pages 16 & 17 in the Sametime 7.5 Critical Fix 1 (CF1) release notes on NIPRNet: http://www.elink.ibmlink.ibm.com/publications/servlet/pbi.wss?CTY=CA&FNC=SRX&PBL=G325258501#...

Page 7 - Additional client requirements for audio/video

Workstation Preparation & New User Getting Started Guide Page 6 of 51 3.1 Additional client requirements for audio/video 3.1.1 Sound card or chip - A full-duplex sound card is required to participate in interactive audio/video meetings. Sound cards and cameras that work with the Multimedia Servi...

Page 8 - Verifying the System Audio and Microphone are Enabled; Device

Workstation Preparation & New User Getting Started Guide Page 7 of 51 3.2 Verifying the System Audio and Microphone are Enabled It is important that your local operating system has all sound devices enabled and volume levels configured properly prior to entering the E-CollabCenter portal. • Veri...

Page 9 - Volume Control

Workstation Preparation & New User Getting Started Guide Page 8 of 51 • When the Volume Control window displays 4. Verify the following settings: • Volume levels are high • All Mute boxes are unchecked 5. When the recording playback window displays: • Adjust all volume levels to a high level • C...

Page 10 - Client Software requirements; IWS Conflict; Library required for application sharing on Linux systems; Windows clients; The

Workstation Preparation & New User Getting Started Guide Page 9 of 51 4. Client Software requirements This section describes the software requirements for the workstation that is accessing the e-collabcenter.com web site. The workstation is sometimes referred to as a client machine . Ensuring th...

Page 11 - click here to go to; Details on the required Sun Java Runtime Environment (JRE); Some of the common effects of not having the correct JRE:; ’ tea cup

Workstation Preparation & New User Getting Started Guide Page 10 of 51 is based on Air Force customization of the Specialized Security-Limited Functionality (SSLF) recommendations in NIST SP 800-68 and DoD customization of recommendations in Microsoft’s Security Guide for Internet Explorer 7.0. ...

Page 13 - TLS 1.0 must be enabled in the Sun Java Control Panel.; There are two ways to do this:

Workstation Preparation & New User Getting Started Guide Page 12 of 51 4.5.1 Enable TLS 1.0 in Java JRE 1.5.0 and later TLS 1.0 must be enabled in the Sun Java Control Panel. There are two ways to do this: 1) Via Java tea-cup icon To do this, right-click on the Java icon (Tea cup) and select “Op...

Page 14 - Supported Browsers and Required Browser Settings; Panel in addition to enabling TLS 1.0 in the browser itself.

Workstation Preparation & New User Getting Started Guide Page 13 of 51 2) Via Control Panel 1. Click on Start 2. Highlight Settings 3. Click on Control Panel 4. Double click on Java 5. Select the Advanced tab 6. Click the “+” sign at left of Security to expand o Once expanded the “+” changes to ...

Page 15 - Internet Explorer; Cookies

Workstation Preparation & New User Getting Started Guide Page 14 of 51 Internet Explorer 4.6.1.1 Cookies You must have enabled cookies for either the www.e-collabcenter.com (NIPRNet) or the www.e- collabcenter.nces.dod.smil.mil (SIPRNet) or if you are using an enclave have cookies enabled for th...

Page 16 - Sun Java; from an IE browser, click on Tools>Internet Options; checked; . Make sure that all; unchecked

Workstation Preparation & New User Getting Started Guide Page 15 of 51 4.6.1.2 Sun Java To verify if the Internet Explorer browser is configured to use Sun Java: Usually IE (Internet Explorer) uses Microsoft’s Virtual Machine by default. To change this, from an IE browser, click on Tools>In...

Page 17 - Now verify that Internet Explorer has TLS 1.0 Enabled

Workstation Preparation & New User Getting Started Guide Page 16 of 51 4.6.1.3 TLS 1.0 Now verify that Internet Explorer has TLS 1.0 Enabled (a government requirement to satisfy FIPS 140-2 encryption) • Launch Internet Explorer • click on Tools>Internet Options • Click on the ‘Advanced’ tab a...

Page 18 - “Binary and Script Behaviors”; must be enabled for both meeting rooms and alerts in chat rooms to

Workstation Preparation & New User Getting Started Guide Page 17 of 51 The default IE settings have “Binary and Script Behavior” enabled, here are instructions on how to enable it. In the Internet Explorer browser under the ActiveX Security controls and plug-ins area, the “Binary and Script Beha...

Page 19 - Firefox; The default for Firefox is to have Java Enabled; Now verify that Firefox has TLS 1.0 Enabled

Workstation Preparation & New User Getting Started Guide Page 18 of 51 4.6.2 Firefox 4.6.2.1 Sun Java To verify if the Firefox browser is configured to use Sun Java do the following: 1. Launch Firefox , then select… 2. Tools …. Options... 3. Then make sure “Enable Java” is checked. If not checke...

Page 22 - Mozilla; The default for Mozilla is to have Java Enabled; TLS

Workstation Preparation & New User Getting Started Guide Page 21 of 51 4.6.3 Mozilla 4.6.3.1 Sun Java To verify if the Mozilla browser is configured to use Sun Java do the following: 1. Launch Mozilla , then select… 2. Edit …. Preferences... Advanced 3. Then make sure “Enable Java” is checked. I...

Page 23 - File Upload Size Limitations; For Web Conferences, the practical size limit is 20 MB.

Workstation Preparation & New User Getting Started Guide Page 22 of 51 5. File Upload Size Limitations In meetings, chat rooms, and instant message sessions, there are limits on attachment sizes. • For Web Conferences, the practical size limit is 20 MB. • Chat Rooms have a 10 MB file size limit ...

Page 24 - not

Workstation Preparation & New User Getting Started Guide Page 23 of 51 6. Network Requirements The access statements (rules) for firewalls, and all packet forwarding or filtering devices, need to be in place in order to use the E-CollabCenter service are listed below. The NIPRNET Destination IP ...

Page 25 - UDP stream for Video RTP; If UDP is successful you will see; UDP stream for Audio RTP

Workstation Preparation & New User Getting Started Guide Page 24 of 51 For an end user to determine if their workstation can communicate to the collaboration service over UDP, have the user attend a meeting or go to the Support Tab and click on the Attend a Test Meeting. Then click View …. Meeti...

Page 26 - Trouble Shooting; NCES Help Desk; After you have completed this step,

Workstation Preparation & New User Getting Started Guide Page 25 of 51 7. Trouble Shooting If you are having problems accessing the service and you have verified you have the proper Sun JRE and you browser settings are correct please perform the following steps. If you encounter a problem that y...

Page 28 - Contact List ‘Awareness’ does not work. What do you do?; Additional Support

Workstation Preparation & New User Getting Started Guide Page 27 of 51 If problems still exist, ask the client to send the Java Console log to the NCES Help Desk . How to view the Java console log>>> Right-click on the Java icon (Tea cup) and select ‘Open Console’ to bring up the java c...

Page 29 - This document is a

Workstation Preparation & New User Getting Started Guide Page 28 of 51 This document is a user workstation requirements document designed to provide general software, hardware and configuration requirements for workstations for the e-collaboration solution that is based upon Sametime 7.5.1 FIPS....

Page 30 - APPENDIX A

Workstation Preparation & New User Getting Started Guide Page 29 of 51 APPENDIX A A.1 Steps to Test your Audio/Video Capabilities Prior to Entering a Web Conference (performed within the E-CollabCenter portal) • Log into E-CollabCenter and select the Web Conferencing tab • Click the Test Meeting...

Page 31 - File ... Leave Meeting; NCES Help Desk Support; Chat Rooms

Workstation Preparation & New User Getting Started Guide Page 30 of 51 5. Click File … Leave Meeting to leave the test and close this window Please Note: The following support options are available once you have logged into E- CollabCenter • IBM E-CollabCenter Training o Log into the portal at h...

Page 32 - A.2 Additional Details on Microsoft’s Binary and Script Behavior; Equifax must be listed under Internet Explorer’s Trusted CA

Workstation Preparation & New User Getting Started Guide Page 31 of 51 A.2 Additional Details on Microsoft’s Binary and Script Behavior Internet Explorer defines "interactive controls" as Java or ActiveX components which provide user interfaces. IBM Lotus Sametime does not use ActiveX co...

Page 33 - B.3 Run the Group Policy Editor as an Admin; Go to the “Start” menu

Workstation Preparation & New User Getting Started Guide Page 32 of 51 B.3 Run the Group Policy Editor as an Admin Go to the “Start” menu Type in “gpedit.msc” as seen below:-

Page 36 - B.4 Edit Internet Explorer’s Java security settings; AND

Workstation Preparation & New User Getting Started Guide Page 35 of 51 B.4 Edit Internet Explorer’s Java security settings Under the Group Policy Editor go to:- “Computer Configuration\Administrative Templates\Windows Components\Internet Explorer\Internet Control Panel\Security Page\Trusted Site...

Page 37 - B.5 Change Java Permissions

Workstation Preparation & New User Getting Started Guide Page 36 of 51 B.5 Change Java Permissions By default under FDCC, java permissions is set to “enabled”, but the permission level is set to “disable java”. This setting disables the use of any java based application on the machine as in Sun ...

Page 38 - OR

Workstation Preparation & New User Getting Started Guide Page 37 of 51 To access and use Sametime services on E-Collabcenter portal, the above Java Permission settings must be changed to either ONE of the following options 1. Java Permissions set to “Disabled” 2. Java Permissions set to “Enabled...

Page 39 - B.6 Update Group Policy as an Admin

Workstation Preparation & New User Getting Started Guide Page 38 of 51 Java Permissions set to Enabled, with High, Medium, or Low B.6 Update Group Policy as an Admin Open the command prompt as an Admin, and run the following command: “gpupdate /force” For changes to take affect, a Windows restar...

Page 43 - B.7 Add E-CollabCenter to Trusted Sites in IE 7

Workstation Preparation & New User Getting Started Guide Page 42 of 51 Click “Close” or simply wait a few seconds for the Windows OS to restart Once the FDCC/SDC machine’s Windows Vista OS has been restarted, all group policy changes will have taken effect. B.7 Add E-CollabCenter to Trusted Site...

Page 45 - Software

Workstation Preparation & New User Getting Started Guide Page 44 of 51 Go to HKEY_Local_Machine - Software - Policies - Microsoft - Windows - Current Version - Internet Settings (Any of the following 3 items should be = 0) - Security_HKLM_only - Security_Options_Edit - Security_Zones_Map_Edit *N...

Page 50 - Document Information and Revision History; Revision

Workstation Preparation & New User Getting Started Guide Page 49 of 51 Document Information and Revision History Revision Date Author / Editor Nature of Change 1.0 Feb 22, 2007 Jim Stroud Initial Draft 1.1 Feb 28, 2007 Jim Stroud Corrected information on how to determine if UDP ports are in use ...

Page 51 - Neil Starkey

Workstation Preparation & New User Getting Started Guide Page 50 of 51 1.7h July 17, 2007 Neil Starkey Misc corrections 1.7i July 25, 2007 Ames Trebing James Stroud Added notice for network changes to network systems: firewalls, packet forwarding and filtering devices. Added TLS java setting to ...