IBM A30 - Manuals

viii ThinkPad ® A30 Series Service and Troubleshooting Guide

Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance . . . . . . . 2 Features . . . . . . . . . . . . . . 3 Specifications . . . . . . . . . . . . 5 Caring for your ThinkPad computer . . . . 6 © Copyright IBM Corp. 2001 1

Your ThinkPad at a glance Front view Rear view Your ThinkPad at a glance 2 ThinkPad ® A30 Series Service and Troubleshooting Guide

Features Processor v Mobile Intel ® Pentium ® III processor-M Memory v Built-in: 128MB v Maximum: 1 GB Storage device v 2.5-inch hard disk drive: Up to 48 GB, depending on the model Display The color display uses TFT technology: v Size: 14.1 or 15.0 inch, depending on the model v Resolution:– LCD: U...

Specifications Size v Width: 329 mm (13.0 in.) v Depth: 272.5 mm (10.8 in.) v Height: 39.6 mm (1.6 in.) to 46.8 mm (1.9 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature– At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5° to 35°C (41° to 9...

Caring for your ThinkPad computer Though your computer is designed to function reliably in normal workenvironments, you need to use common sense in handling it. By followingthese important tips, you will get the most use and enjoyment out of yourcomputer. Important tips: Be careful about where and h...

v Use a quality carrying case that provides adequate cushion and protection.Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v If your computer comes with a diskette drive, avoid inserting diskettes atan angle and attaching multiple or loose dis...

v Do not modify or tape the latches to keep the display open or closed. v Take care not to turn your computer over while the ac adapter is pluggedin. This could break the adapter plug. v Turn off your computer if you are replacing a device in a device bay, or elseverify that the device is warm- or h...

Chapter 2. Solving computer problems Troubleshooting . . . . . . . . . . . 10 Diagnosing problems . . . . . . . . . 10 Problems and solutions . . . . . . . . 11 Error messages . . . . . . . . . . 11 Errors without messages . . . . . . . 14 A password problem . . . . . . . . 15 A power switch problem...

Troubleshooting Access ThinkPad, your on-board help system, provides a full set ofsuggestions for troubleshooting. For access to that help system, press theThinkPad button. This troubleshooting section deals only with problems thatmight prevent you from getting access to Access ThinkPad. Diagnosing ...

Problems and solutions Error messages Notes: 1. In the charts, x can be any character. 2. The version of PC-Doctor referred to here is PC-Doctor for Windows. Message Solution 0175: Bad CRC1, stopPOST task The EEPROM checksum is not correct (block #6). Have the computerserviced. 0187: EAIA data acces...

Message Solution EMM386 Not Installed—Unable to Set PageFrame Base Address. Edit C:\CONFIG.SYS and change a line from device=C:\WINDOWS\EMM386.EXE RAM to device=C:\WINDOWS\EMM386.EXE NOEMS and save this file. CardBus ConfigurationError—Device Disabled Press F1 to go to the IBM BIOS Setup Utility. Pr...

Keyboard problems Problem: The cursor does not move after the computer returns from one of the power management modes. Solution: Reboot the system. Make sure you followed the instructions correctly when you installed Windows with the Advanced PowerManagement (APM) option. Note: The APM option is sup...

If the connection is correct, disconnect the cable and make sure that thebuilt-in keyboard operates properly. If the built-in keyboard works, there is aproblem with the external keyboard. Try using a different external keyboard. TrackPoint problems Problem: The cursor drifts when the computer is tur...

Standby or hibernation problems Problem: The computer enters standby mode unexpectedly. Solution: If the processor overheats, the computer will automatically enter standby mode to allow the computer to cool and to protect the processor andother internal components. Also, check the settings for stand...

Computer screen problems Problem: The screen is blank. Solution: Do the following: v Press Fn+F7 to bring up the image. v If you are using the ac adapter, or using the battery, and the battery statusindicator is on (in green), press Fn+Home to make the screen brighter. v If the standby status indica...

6. Click the Monitor tab. 7. Make sure the information is correct. For Windows NT: 1. Click the Settings tab. 2. Check whether the color depth and resolution are correctly set. 3. Click Display Type... 4. Make sure “ATI Mobility Radeon” is shown in the Display Type window. 5. Click OK. 6. Click the ...

Using BIOS Setup Utility Your computer provides a program, called IBM BIOS Setup Utility, thatenables you to select various setup parameters. The panels in this utility areas follows: v Config: Change the configuration of your computer. v Date/Time: Set the date and time. v Password: Set a password....

Recovering pre-installed software If the data on your hard disk drive is damaged or accidentally erased, youcan restore the software that was shipped with your computer. This softwareincludes your pre-installed operating system, applications, and device drivers. To restore your pre-installed softwar...

2. At the prompt, press F11. (The option to press F11 appears for only a fewseconds. You must press F11 quickly.) The Product Recovery programmain menu opens. Note: If you are prompted to select an operating system, select the onethat you want to recover. Then the main menu of the ProductRecovery Pr...

Upgrading the hard disk drive You can increase the storage capacity of your computer by replacing the harddisk drive with one of greater capacity. You can purchase a new hard diskdrive from your IBM reseller or IBM marketing representative. Note: Replace the hard disk drive only if you upgrade it or...

Replacing the battery To replace the battery, do as follows: 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer might not be able to enterhibernation mode. If this happens, turn off the ...

Chapter 3. Getting help and service from IBM Getting help and service . . . . . . . . 32 Getting help on the Web . . . . . . . . 32 Getting help by fax . . . . . . . . . 33 Calling IBM . . . . . . . . . . . . 33 © Copyright IBM Corp. 2001 31

Getting help and service If you need help, service, technical assistance, or just want more informationabout IBM products, you will find a wide variety of sources available fromIBM to assist you. This section contains information about where to go foradditional information about IBM and IBM products...

If possible, be near your computer when you make your call in case thetechnical assistance representative needs to help you resolve a computerproblem. Please ensure that you have downloaded the most current driversand system updates, run diagnostics, and recorded information before youcall. When cal...

Appendix A. Important safety instructions DANGER Electric current from power, telephone, and communication cables is hazardous. Toavoid shock hazard, connect and disconnect cables as shown below wheninstalling, moving, or opening the covers of this product or attached devices. If the3-pin power cord...

DANGER Reduce the risk of fire and electric shock by always following basic safetyprecautions, including the following: v Do not use your computer in or near water. v During electrical storms: – Do not use your computer with the telephone cable connection. – Do not connect the cable to or disconnect...

DANGER Follow the instruction below when installing or reconfiguring the Mini PCI option. To avoid shock hazard, disconnect all the cables and the ac adapter when youinstall the Mini PCI option or open the covers of the system or attached devices.Electrical current from power, telephone, and communi...

Use caution when installing or modifying telephone lines. Avoid using a telephone (other than a cordless type) during an electricalstorm. There may be a remote risk of electric shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Laser compliance statement...

DANGER Emits visible and invisible laser radiation when open. Avoid direct eye exposure.Do not stare into the beam or view it directly with optical instruments. Save these instructions. Appendix A. Important safety instructions 41

Appendix B. Product warranties and notices Warranty Period The warranty period varies by machine type and country or region. Note: v Contact your place of purchase for warranty service information.Some IBM Machines are eligible for on-site warranty servicedepending on the country or region where ser...

pre-loaded with the Machine, installed subsequently or otherwise. Unless IBMspecifies otherwise, the following warranties apply only in the country whereyou acquire the Machine. Nothing in this Statement of Limited Warrantyaffects any statutory rights of consumers that cannot be waived or limited by...

Warranty Service To obtain warranty service for a Machine, contact IBM or your reseller. If youdo not register your Machine with IBM, you may be required to present proofof purchase. During the warranty period, IBM or your reseller, if approved by IBM toprovide warranty service, provides without cha...

b. secure all programs, data, and funds contained in a Machine; c. provide IBM or your reseller with sufficient, free, and safe access toyour facilities to permit them to fulfill their obligations; and d. inform IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of,...

Governing Law Both you and IBM consent to the application of the laws of the country inwhich you acquired the Machine to govern, interpret, and enforce all of yourand IBM’s rights, duties, and obligations arising from, or relating in anymanner to, the subject matter of this Agreement, without regard...

HONG KONG AND MACAU Governing Law: The following replaces ″ laws of the country in which you acquired the Machine ″ in the first sentence: laws of Hong Kong Special Administrative Region. INDIA Limitation of Liability: The following replaces items 1 and 2 of this Section: 1. liability for bodily inj...

service on that Machine in that country. Warranty service in Africa is availablewithin 50 kilometers of an IBM authorized service provider. You areresponsible for transportation costs for Machines located outside 50 kilometersof an IBM authorized service provider. Governing Law: The applicable laws ...

Limitation of Liability: The following replaces items one and two of the first paragraph of this Section: 1. death or personal injury or physical damage to your real property solelycaused by IBM’s negligence; and 2. the amount of any other actual direct damages, up to 125 percent of thecharges (if r...

Notices This publication was developed for products and services offered in theU.S.A. IBM may not offer the products, services, or features discussed in thisdocument in other countries. Consult your local IBM representative forinformation on the products and services currently available in your area...

Web sites. The materials at those Web sites are not part of the materials forthis IBM product, and use of those Web sites is at your own risk. Electronic emission notices Federal Communications Commission (FCC) Statement ThinkPad A30, machine type 2652, 2653, or 2654 This equipment has been tested a...

Industry Canada Class B Emission Compliance Statement This Class B digital apparatus complies with Canadian ICES-003. Avis de conformité à la réglementation d’Industrie Canada Cet appareil numérique de la classe B est conform à la norme NMB-003 duCanada. European Community Directive Conformance Stat...

3. The REN is useful to determine the quantity of devices you may connectto your telephone line and still have those devices ring when your numberis called. In most, but not all, areas, the sum of the RENs of all devicesshould not exceed five (5.0). To be certain of the number of devices youmay conn...

Industry Canada requirements Notice The Industry Canada label identifies certified equipment. This certificationmeans that the equipment meets certain telecommunications networksprotective, operational, and safety requirements. The Department does notguarantee the equipment will operate to the user’...

Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de leraccorder aux installations de l’entreprise locale de télécommunication. Lematériel doit également être installé en suivant une méthode acceptée deraccordement. Dans certains cas, les fils intérieurs de l’entreprise ut...

Notice for European Union countries Hereby Ambit declares that this “J07M058” and “J07M041.00” modems are inconformity with the essential requirements and other relevant provisions ofDirective 1999/5/EC. 66 ThinkPad ® A30 Series Service and Troubleshooting Guide

Wireless Interoperability Wireless LAN miniPCI Combo Card is designed to be interoperable with anywireless LAN product that is based on Direct Sequence Spread Spectrum(DSSS) radio technology, and is compliant to: v The IEEE 802.11b Standard on Wireless LANs, as defined and approved bythe Institute o...

2. this device must accept any interference received, including interferencethat may cause undesired operation. The FCC RF Safety Requirement The radiated output power of Wireless LAN miniPCI Combo Card is farbelow the FCC radio frequency exposure limits. Nevertheless, the ThinkPadA30 shall be used ...

Trademarks The following terms are trademarks of the IBM Corporation in the UnitedStates or other countries or both: IBM ThinkPad Alert on LAN TrackPoint HelpCenter Ultrabay PS/2 UltraPort ThinkLight Microsoft, Windows, and Windows NT are trademarks of MicrosoftCorporation in the United States and/o...

Index A Access ThinkPad iii B battery problems 22 BIOS Setup 25 C carrying the computer 6cleaning the computer 8computer display problems 21configuration setup 25 E electronic help iiierror messages 11errors without messages 14 F fax, help by 33 H hard disk problems 23upgrading 28 hibernation proble...