IBM A22e - Manuals

viii ThinkPad ® A22e Service and Troubleshooting Guide

Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance . . . . . . . 2 Features . . . . . . . . . . . . . . 3 Specifications . . . . . . . . . . . . 5 Caring for your ThinkPad computer . . . . 6 © Copyright IBM Corp. 2001 1

Features Processor v Intel ® Celeron ™ processor or v Intel Pentium ® III processor Memory v Built-in: 64 MB v Maximum: 256 MB or 512 MB, depending on the model Storage device v 2.5-inch hard disk drive: 15 GB or 30 GB, depending on the model Display The color display uses TFT technology: v Size: 13...

Diskette drive The diskette drive is shipped with some models. To get the best performancefrom your diskette drives, use high-quality diskettes (such as IBM diskettes)that meet or exceed the following standards: v 1-MB, 3.5-inch, unformatted diskette:– ANSI (American National Standards Institute) X3...

Specifications Size v Width: 304.8 mm (12.0 in.) v Depth: 254.0 mm (10.0 in.) v Height: 35.6 mm (1.4 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature– At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5° to 35°C (41° to 95°F)- Operating wit...

Caring for your ThinkPad computer Though your computer is designed to function reliably in normal workenvironments, you need to use common sense in handling it. By followingthese important tips, you will get the most use and enjoyment out of yourcomputer. Important tips: Be careful about where and h...

v Use a quality carrying case that provides adequate cushion and protection.Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v If your computer comes with a diskette drive, avoid inserting diskettes atan angle and attaching multiple or loose dis...

v Do not modify or tape the latches to keep the display open or closed. v Take care not to turn your computer over while the ac adapter is pluggedin. This could break the adapter plug. v Turn off your computer if you are replacing a device in a device bay, or elseverify that the device is warm- or h...

Chapter 2. Solving computer problems Diagnosing problems . . . . . . . . . 10 Troubleshooting . . . . . . . . . . . 11 Error messages . . . . . . . . . . 11 Errors without messages . . . . . . . 13 A password problem . . . . . . . . 15 A power switch problem . . . . . . . 15 Keyboard problems . . . ...

Diagnosing problems If you have a problem with your computer, you can test it by usingPC-Doctor ® for Windows ® . To run PC-Doctor for Windows, do as follows: 1. Click Start. 2. Move the cursor to Programs and then to PC-Doctor for Windows. 3. Click PC-Doctor for Windows. 4. Choose either the Quick ...

Troubleshooting If you do not find your problem here, refer to Access ThinkPad, youron-board help system. Open Access ThinkPad by pressing the ThinkPadbutton. The following section only describes problems that might prevent youfrom accessing this help system. Error messages Note: 1. In the charts, x...

Message Cause and action The hard disk passwordprompt appears. A hard disk password is set. To use the computer, type the password andpress Enter. If you still see the same error message, have the computerserviced. Hibernation error The system configuration changed between the time your computer ent...

Problem: Some or all of the keys on the keyboard do not work. Solution: If the problem occurred immediately after the computer returned from standby mode, enter the power-on password if one has been set. If an external keyboard is connected to the computer via a ThinkPad PortReplicator, the numeric ...

Problem: The mouse or pointing device does not work. Solution: Make sure that the TrackPoint is enabled in the ThinkPad Configuration Program, and then try using the TrackPoint. If the TrackPointworks, the error might be due to the mouse. Make sure that the mouse or pointing-device cable is securely...

Problem: The critical low-battery error message is displayed, and the computer immediately turns off. Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery pack with a fully charged one. Problem: The computer display remains blank after you take a...

For Windows 2000: Note: To use Fn+F12 for hibernation in Windows 2000, you must have theIBM PM device driver installed on your computer. 1. Start the ThinkPad Configuration Program. 2. Click Power Management. 3. Click the Hibernate tab. 4. Select the Enable hibernate support checkbox. 5. Click OK. C...

4. Check if the color depth and resolution are correctly set. 5. Click Display Type... 6. Make sure “RAGE MOBILITY-M PCI” or “S3 Inc. Savage/IX DisplayDriver” is shown in the Display Type window. 7. Click OK. 8. Click the Test button in the Settings window. 9. Make sure the output is displayed corre...

If the optional Quick Charger is available, use it to charge the over-dischargedbattery. If the battery cannot be fully charged in 24 hours, use a new battery. Problem: Your computer shuts down before the battery status indicator shows empty, -or- Your computer operates after the battery status indi...

Other problems Problem: The computer locks or does not accept input. Solution: Your computer might lock when it enters standby mode during a communication operation. Disable the standby timer when you are workingon the network. To turn off the computer, press and hold the power switch for 4 seconds ...

Starting BIOS Setup Utility Your computer provides a program, called IBM BIOS Setup Utility, thatenables you to select various setup parameters. The panels in this utility areas follows: v Config: Change the configuration of your computer. v Date/Time: Set the date and time. v Password: Set a passwo...

Recover pre-installed software If the data on your hard disk drive is damaged or accidentally erased, youcan restore the software that was shipped with your computer. This softwareincludes your pre-installed operating system, applications, and device drivers. To restore your pre-installed software, ...

To create a Recovery Repair diskette The Recovery Repair diskette is used to recover the prompt that is needed toaccess the Product Recovery program, if the prompt is not displayed. Make aRecovery Repair diskette and save it for future use. To make a RecoveryRepair diskette: 1. Shut down and restart...

Upgrading the hard disk drive You can increase the storage capacity of your computer by replacing the harddisk drive with one of greater capacity. You can purchase a new hard diskdrive from your IBM reseller or IBM marketing representative. Note: Replace the hard disk drive only if you upgrade it or...

Replacing the battery To replace the battery, do as follows: 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer might not be able to enterhibernation mode. If this happens, turn off the ...

Chapter 3. Getting help and service from IBM Getting help and service . . . . . . . . 34 Getting help on the Web . . . . . . . . 34 Getting help by fax . . . . . . . . . 35 Calling IBM . . . . . . . . . . . . 35 © Copyright IBM Corp. 2001 33

Getting help and service If you need help, service, technical assistance, or just want more informationabout IBM products, you will find a wide variety of sources available fromIBM to assist you. This section contains information about where to go foradditional information about IBM and IBM products...

If possible, be near your computer when you make your call in case thetechnical assistance representative needs to help you resolve a computerproblem. Please ensure that you have downloaded the most current driversand system updates, run diagnostics, and recorded information before youcall. When cal...

Appendix A. Important safety instructions DANGER Electric current from power, telephone, and communication cables is hazardous. Toavoid shock hazard, connect and disconnect cables as shown below wheninstalling, moving, or opening the covers of this product or attached devices. The3-pin power cord mu...

DANGER Reduce the risk of fire and electric shock by always following basic safetyprecautions, including the following: v Do not use your computer in or near water. v During electrical storms: – Do not use your computer with the telephone cable connection. – Do not connect the cable to or disconnect...

DANGER Follow the instruction below when installing or reconfiguring the Mini PCI option. To avoid shock hazard, disconnect all the cables and the ac adapter when youinstall the Mini PCI option or open the covers of the system or attached devices.Electrical current from power, telephone, and communi...

Use caution when installing or modifying telephone lines. Avoid using a telephone (other than a cordless type) during an electricalstorm. There may be a remote risk of electric shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Laser compliance statement...

DANGER Emits visible and invisible laser radiation when open. Avoid direct eye exposure.Do not stare into the beam or view it directly with optical instruments. Save these instructions. Appendix A. Important safety instructions 43

Appendix B. Product warranties and notices Warranty Period The warranty period varies by machine type and country or region. Note: v Contact your place of purchase for warranty service information.Some IBM Machines are eligible for on-site warranty servicedepending on the country or region where ser...

specifies otherwise, the following warranties apply only in the country whereyou acquire the Machine. Nothing in this Statement of Limited Warrantyaffects any statutory rights of consumers that cannot be waived or limited bycontract. If you have any questions, contact IBM or your reseller. The IBM W...

Warranty Service To obtain warranty service for a Machine, contact IBM or your reseller. If youdo not register your Machine with IBM, you may be required to present proofof purchase. During the warranty period, IBM or your reseller, if approved by IBM toprovide warranty service, provides without cha...

b. secure all programs, data, and funds contained in a Machine; c. provide IBM or your reseller with sufficient, free, and safe access toyour facilities to permit them to fulfill their obligations; and d. inform IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of,...

Governing Law Both you and IBM consent to the application of the laws of the country inwhich you acquired the Machine to govern, interpret, and enforce all of yourand IBM’s rights, duties, and obligations arising from, or relating in anymanner to, the subject matter of this Agreement, without regard...

HONG KONG AND MACAU Governing Law: The following replaces ″ laws of the country in which you acquired the Machine ″ in the first sentence: laws of Hong Kong Special Administrative Region. INDIA Limitation of Liability: The following replaces items 1 and 2 of this Section: 1. liability for bodily inj...

service on that Machine in that country. Warranty service in Africa is availablewithin 50 kilometers of an IBM authorized service provider. You areresponsible for transportation costs for Machines located outside 50 kilometersof an IBM authorized service provider. Governing Law: The applicable laws ...

Limitation of Liability: The following replaces items one and two of the first paragraph of this Section: 1. death or personal injury or physical damage to your real property solelycaused by IBM’s negligence; and 2. the amount of any other actual direct damages, up to 125 percent of thecharges (if r...

UNITED KINGDOM Limitation of Liability: The following replaces items 1 and 2 of the first paragraph of this Section: 1. death or personal injury or physical damage to your real property solelycaused by IBM’s negligence; 2. the amount of any other actual direct damages or loss, up to 125 percentof th...

Notices This publication was developed for products and services offered in theU.S.A. IBM may not offer the products, services, or features discussed in thisdocument in other countries. Consult your local IBM representative forinformation on the products and services currently available in your area...

Web sites. The materials at those Web sites are not part of the materials forthis IBM product, and use of those Web sites is at your own risk. Electronic emission notices Federal Communications Commission (FCC) Statement ThinkPad A22e, machine type 2655, 2663, or 2664 This equipment has been tested ...

Industry Canada Class B Emission Compliance Statement This Class B digital apparatus complies with Canadian ICES-003. Avis de conformité à la réglementation d’Industrie Canada Cet appareil numérique de la classe B est conform à la norme NMB-003 duCanada. European Community Directive Conformance Stat...

3. The REN is useful to determine the quantity of devices you may connectto your telephone line and still have those devices ring when your numberis called. In most, but not all, areas, the sum of the RENs of all devicesshould not exceed five (5.0). To be certain of the number of devices youmay conn...

Industry Canada requirements Notice The Industry Canada label identifies certified equipment. This certificationmeans that the equipment meets certain telecommunications networksprotective, operational, and safety requirements. The Department does notguarantee the equipment will operate to the user’...

Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de leraccorder aux installations de l’entreprise locale de télécommunication. Lematériel doit également être installé en suivant une méthode acceptée deraccordement. Dans certains cas, les fils intérieurs de l’entreprise ut...

Notice for European Union countries Hereby Ambit declares that this ″ J07M041.00 ″ modem is in conformity with the essential requirements and other relevant provisions of Directive1999/5/EC. 64 ThinkPad ® A22e Service and Troubleshooting Guide

Trademarks The following terms are trademarks of the IBM Corporation in the UnitedStates or other countries or both: IBM ThinkPad HelpCenter TrackPoint PS/2 Ultrabay Microsoft, Windows, and Windows NT are trademarks of MicrosoftCorporation in the United States and/or other countries. Intel, Pentium,...

Index A Access ThinkPad iii B battery problems 22 BIOS Setup 25 C carrying the computer 6cleaning the computer 8computer display problems 21configuration setup 25 E electronic help iiierror messages 11errors without messages 13 F fax, help by 35 H hard disk problems 23upgrading 29 hibernation proble...