IBM A22 - Manuals

viii ThinkPad ® A22 Service and Troubleshooting Guide

Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance . . . . . . . 2 Features . . . . . . . . . . . . . . 3 Specifications . . . . . . . . . . . . 5 Caring for your ThinkPad computer . . . . 7 © Copyright IBM Corp. 2001 1

Features Processor v Intel ® Pentium ® III processor Memory v Built-in: Up to 128MB, depending on the model v Maximum: 512 MB Storage device v 2.5-inch hard disk drive: Up to 32 GB, depending on the model Display The color display uses TFT technology: v Size: 12.1, 14.1, or 15.0 inch, depending on t...

Specifications Size v 15.0-inch display model:– Width: 329 mm (13.0 in.)– Depth: 267.5 mm (10.5 in.)– Height: 38.1 mm (1.5 in.) to 44.7 mm (1.8 in.) v 14.1-inch display model:– Width: 317 mm (12.5 in.)– Depth: 267.5 mm (10.5 in.)– Height: 36.7 mm (1.4 in.) to 43.3 mm (1.7 in.) v 12.1-inch display mo...

Electrical (ac adapter) v Sin-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Lithium-ion battery pack v A22p model:– Nominal voltage: 10.8 V dc– Capacity: 5.4 AH v Other models:– Nominal voltage: 10.8 V dc– Capacity: 3.6 AH Specifications 6 ThinkPad ® A22 Servi...

Caring for your ThinkPad computer Though your computer is designed to function reliably in normal workenvironments, you need to use common sense in handling it. By followingthese important tips, you will get the most use and enjoyment out of yourcomputer. Important tips: Be careful about where and h...

v Use a quality carrying case that provides adequate cushion and protection.Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v If your computer comes with a diskette drive, avoid inserting diskettes atan angle and attaching multiple or loose dis...

v Do not modify or tape the latches to keep the display open or closed. v Take care not to turn your computer over while the ac adapter is pluggedin. This could break the adapter plug. v Turn off your computer if you are replacing a device in a device bay, or elseverify that the device is warm- or h...

Chapter 2. Solving computer problems Diagnosing problems . . . . . . . . . 12 Troubleshooting . . . . . . . . . . . 13 Error messages . . . . . . . . . . 13 Errors without messages . . . . . . . 16 Password problems . . . . . . . . 17 A power switch problem . . . . . . . 17 Keyboard problems . . . ....

Diagnosing problems If you have a problem with your computer, you can test it by usingPC-Doctor ® for Windows ® . To run PC-Doctor for Windows, do as follows: 1. Click Start. 2. Move the cursor to Programs and then to PC-Doctor for Windows. 3. Click PC-Doctor for Windows. 4. Choose either the Quick ...

Troubleshooting If you do not find your problem here, refer to access ThinkPad, your on-boardhelp system. Open Access ThinkPad by pressing the ThinkPad button. Thefollowing section only describes problems that might prevent you fromaccessing this help system. Error messages Note: 1. In the charts, x...

Message Solution EMM386 Not Installed—Unable to Set PageFrame Base Address. Edit C:\CONFIG.SYS and change a line from device=C:\WINDOWS\EMM386.EXE RAM to device=C:\WINDOWS\EMM386.EXE NOEMS and save this file. CardBus ConfigurationError—Device Disabled Press F1 to go to the IBM BIOS Setup Utility. Pr...

Keyboard problems Problem: The cursor does not move after the computer returns from one of the power management modes. Solution: Make sure you followed the instructions correctly when you installed Windows with the Advanced Power Management (APM) option. Problem: All or some keys on the keyboard do ...

If these connections are correct, disconnect the keyboard/mouse cable fromthe computer and make sure that the keyboard operates properly. If thebuilt-in keyboard works, there is a problem with either the cable or with thekeyboard. Try using a different keyboard/mouse cable or external keyboard. Trac...

Solution: Check the mouse driver in Device Manager window, and make sure that the IBM PS/2 TrackPoint driver is installed. Standby or hibernation problems Problem: The computer enters standby mode automatically. Solution: If the processor reaches a temperature that is too high, the computer will aut...

Problem: When you are using the port replicator, resuming normal operation from hibernation or standby mode takes a long time. Solution: If the Ethernet port is enabled, but the port replicator is not connected to a LAN, resuming operation can take a long time. The computerqueries the Ethernet until...

Computer screen problems Problem: The screen is blank. Solution: Press Fn+Home to make the screen brighter. If you still have the problem persists, do the ″ Solution ″ in the problem below. Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is insta...

Problem: Incorrect characters appear on the screen. Solution: Did you install the operating system or application program correctly? If they are installed and configured correctly, have the computerserviced. Problem: The screen stays on even after you turn off your computer. Solution: Press and hold...

Solution: The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computeragain. Problem: The battery cannot be charged. Solution: You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the ...

Other problems Problem: The computer locks or does not accept any input. Solution: Your computer might lock when it enters standby mode during a communication operation. Disable the standby timer when you are workingon the network. To turn off the computer, press and hold the power switch for 4 seco...

Starting BIOS Setup Utility Your computer provides a program, called IBM BIOS Setup Utility, thatenables you to select various setup parameters. The panels in this utility areas follows: v Config: Change the configuration of your computer. v Date/Time: Set the date and time. v Password: Set a passwo...

Recover pre-installed software If the data on your hard disk drive is damaged or accidentally erased, youcan restore the software that was shipped with your computer. This softwareincludes your pre-installed operating system, applications, and device drivers. To restore your pre-installed software, ...

To create a Recovery Repair diskette The Recovery Repair diskette is used to recover the prompt that is needed toaccess the Product Recovery program, if the prompt does not appear. Make aRecovery Repair diskette and save it for future use. To make a RecoveryRepair diskette: 1. Shut down and restart ...

Upgrading the hard disk drive You can increase the storage capacity of your computer by replacing the harddisk drive with one of greater capacity. You can purchase a new hard diskdrive from your IBM reseller or IBM marketing representative. Note: Replace the hard disk drive only if you upgrade it or...

Replacing the battery To replace the battery, do as follows: 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer may not be able to enterhibernation mode. If this happens, turn off the co...

Chapter 3. Getting help and service from IBM Getting help and service . . . . . . . . 36 Getting help on the Web . . . . . . . . 36 Getting help by fax . . . . . . . . . 37 Calling IBM . . . . . . . . . . . . 37 © Copyright IBM Corp. 2001 35

Getting help and service If you need help, service, technical assistance, or just want more informationabout IBM products, you will find a wide variety of sources available fromIBM to assist you. This section contains information about where to go foradditional information about IBM and IBM products...

If possible, be near your computer when you make your call in case thetechnical assistance representative needs to help you resolve a computerproblem. Please ensure that you have downloaded the most current driversand system updates, run diagnostics, and recorded information before youcall. When cal...

Appendix A. Important safety instructions DANGER Electric current from power, telephone, and communication cables is hazardous. Toavoid shock hazard, connect and disconnect cables as shown below wheninstalling, moving, or opening the covers of this product or attached devices. The3-pin power cord mu...

DANGER Reduce the risk of fire and electric shock by always following basic safetyprecautions, including the following: v Do not use your computer in or near water. v During electrical storms: – Do not use your computer with the telephone cable connection. – Do not connect the cable to or disconnect...

DANGER Follow the instruction below when installing or reconfiguring the Mini PCI option. To avoid shock hazard, disconnect all the cables and the ac adapter when youinstall the Mini PCI option or open the covers of the system or attached devices.Electrical current from power, telephone, and communi...

Use caution when installing or modifying telephone lines. Avoid using a telephone (other than a cordless type) during an electricalstorm. There may be a remote risk of electric shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Laser compliance statement...

DANGER Emits visible and invisible laser radiation when open. Avoid direct eye exposure.Do not stare into the beam or view it directly with optical instruments. Save these instructions. Appendix A. Important safety instructions 45

Appendix B. Warranty Statement Warranty Period The warranty period varies by machine type and country or region. Note: v Contact your place of purchase for warranty service information.Some IBM Machines are eligible for on-site warranty servicedepending on the country or region where service is perf...

you acquire the Machine. Nothing in this Statement of Limited Warrantyaffects any statutory rights of consumers that cannot be waived or limited bycontract. If you have any questions, contact IBM or your reseller. The IBM Warranty for Machines IBM warrants that each Machine 1) is free from defects i...

Warranty Service To obtain warranty service for a Machine, contact IBM or your reseller. If youdo not register your Machine with IBM, you may be required to present proofof purchase. During the warranty period, IBM or your reseller, if approved by IBM toprovide warranty service, provides without cha...

b. secure all programs, data, and funds contained in a Machine; c. provide IBM or your reseller with sufficient, free, and safe access toyour facilities to permit them to fulfill their obligations; and d. inform IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of,...

Governing Law Both you and IBM consent to the application of the laws of the country inwhich you acquired the Machine to govern, interpret, and enforce all of yourand IBM’s rights, duties, and obligations arising from, or relating in anymanner to, the subject matter of this Agreement, without regard...

HONG KONG AND MACAU Governing Law: The following replaces ″ laws of the country in which you acquired the Machine ″ in the first sentence: laws of Hong Kong Special Administrative Region. INDIA Limitation of Liability: The following replaces items 1 and 2 of this Section: 1. liability for bodily inj...

service on that Machine in that country. Warranty service in Africa is availablewithin 50 kilometers of an IBM authorized service provider. You areresponsible for transportation costs for Machines located outside 50 kilometersof an IBM authorized service provider. Governing Law: The applicable laws ...

Limitation of Liability: The following replaces items one and two of the first paragraph of this Section: 1. death or personal injury or physical damage to your real property solelycaused by IBM’s negligence; and 2. the amount of any other actual direct damages, up to 125 percent of thecharges (if r...

UNITED KINGDOM Limitation of Liability: The following replaces items 1 and 2 of the first paragraph of this Section: 1. death or personal injury or physical damage to your real property solelycaused by IBM’s negligence; 2. the amount of any other actual direct damages or loss, up to 125 percentof th...

Notices This publication was developed for products and services offered in theU.S.A. IBM may not offer the products, services, or features discussed in thisdocument in other countries. Consult your local IBM representative forinformation on the products and services currently available in your area...

Web sites. The materials at those Web sites are not part of the materials forthis IBM product, and use of those Web sites is at your own risk. Electronic emission notices Federal Communications Commission (FCC) Statement ThinkPad A22, machine type 2628 or 2629 This equipment has been tested and foun...

Industry Canada Class B Emission Compliance Statement This Class B digital apparatus complies with Canadian ICES-003. Avis de conformité à la réglementation d’Industrie Canada Cet appareil numérique de la classe B est conform à la norme NMB-003 duCanada. European Community Directive Conformance Stat...

3. The REN is useful to determine the quantity of devices you may connectto your telephone line and still have those devices ring when your numberis called. In most, but not all, areas, the sum of the RENs of all devicesshould not exceed five (5.0). To be certain of the number of devices youmay conn...

Industry Canada requirements Notice The Industry Canada label identifies certified equipment. This certificationmeans that the equipment meets certain telecommunications networksprotective, operational, and safety requirements. The Department does notguarantee the equipment will operate to the user’...

Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de leraccorder aux installations de l’entreprise locale de télécommunication. Lematériel doit également être installé en suivant une méthode acceptée deraccordement. Dans certains cas, les fils intérieurs de l’entreprise ut...

Notice for European Union countries Hereby Ambit declares that this ″ J07M041.00 ″ modem is in conformity with the essential requirements and other relevant provisions of Directive1999/5/EC. 66 ThinkPad ® A22 Service and Troubleshooting Guide

Trademarks The following terms are trademarks of the IBM Corporation in the UnitedStates or other countries or both: IBM ThinkPad Alert on LAN TrackPoint HelpCenter Ultrabay PS/2 UltraPort ThinkLight Microsoft, Windows, and Windows NT are trademarks of MicrosoftCorporation in the United States and/o...

Index A Access ThinkPad iii B battery problems 25 BIOS Setup 28 C carrying the computer 7cleaning the computer 9computer display problems 24configuration setup 28 E electronic help iiierror messages 13errors without messages 16 F fax, help by 37 H hard disk problems 26upgrading 32 hibernation proble...