Page 2 - UVENTED NATURAL GAS LOG HEATER; Carbon Monoxide Poisoning:; WARNINGS; DANGER: Carbon monoxide
2 104306 UVENTED NATURAL GAS LOG HEATER CGD3924NR, CGB3924NR and CGB3930NR SAFETYINFORMATION Carbon Monoxide Poisoning: Early signs of carbon monoxide poisoning re-semble the flu, with headaches, dizziness,or nausea. If you have these signs, the heatermay not be working properly. Get fresh airat onc...
Page 3 - OWNER’S MANUAL; Operation; Do not pick up; UNPACKING; American National Standards Institute, Inc.
3 104306 OWNER’S MANUAL PRODUCTIDENTIFICATION Figure 1 - Yellow Flame Vent-Free Gas Log Heater Shown (Logs May Vary by Model) Operation This heater is clean burning. It requires nooutside venting. There is no heat loss out avent or up a chimney. Heat is generated byrealistic dancing, yellow flames. ...
Page 4 - Unusually Tight Contruction; Unusually Tight Construction; per
4 104306 UVENTED NATURAL GAS LOG HEATER CGD3924NR, CGB3924NR and CGB3930NR AIR FORCOMBUSTION ANDVENTILATION Today’s homes are built more energy effi-cient than ever. New materials, increasedinsulation, and new construction methodshelp reduce heat loss in homes. Home ownersweather strip and caulk aro...
Page 5 - Determining if You Have a Confined or Unconfined Space; Continued
5 104306 OWNER’S MANUAL AIR FORCOMBUSTION ANDVENTILATION Continued DETERMINING FRESH-AIR FLOW FOR HEATER LOCATION Determining if You Have a Confined or Unconfined Space Use this work sheet to determine if you have a confined or unconfined space. Space: Includes the room in which you will install hea...
Page 6 - Figure 3 - Ventilation Air from Outdoors; Ventilation Air From Outdoors; Do not provide openings for; Figure 2 - Ventilation Air from Inside Building
6 104306 UVENTED NATURAL GAS LOG HEATER CGD3924NR, CGB3924NR and CGB3930NR AIR FORCOMBUSTION ANDVENTILATION Continued VENTILATION AIR Ventilation Air From InsideBuilding This fresh air would come from an adjoiningunconfined space. When ventilating to anadjoining unconfined space, you must pro-vide t...
Page 7 - INSTALLATION; CHECK GAS TYPE; B. Clearances from the top of the fireplace; LOG SIZING REQUIREMENTS
7 104306 OWNER’S MANUAL INSTALLATION NOTICE: A qualified service per-son must install heater. Followall local codes. WARNING: Before installing in a solid fuel burning fireplace,the chimney flue and firebox mustbe cleaned of soot, creosote,ashes and loose paint by a quali-fied chimney cleaner. Creos...
Page 8 - If Not Using Mantel; If using a mantel, go to If Using; If Using Mantel; If you cannot meet these; Requirements for
8 104306 UVENTED NATURAL GAS LOG HEATER CGD3924NR, CGB3924NR and CGB3930NR INSTALLATION Continued Heat ResistantMaterial (A) Minimum Non-CombustibleMaterial Clearances If Not Using Mantel Note: If using a mantel, go to If Using Mantel. If not using a mantel, follow theinformation on this page. You m...
Page 9 - Figure 6 - Minimum Mantel Clearances Without Using Hood; MANTEL CLEARANCES; Floor Clearances; A. If installing appliance on the floor level,; Figure 7 - Minimum Mantel Clearances When Using Hood
9 104306 OWNER’S MANUAL INSTALLATION Continued Figure 6 - Minimum Mantel Clearances Without Using Hood MANTEL CLEARANCES If you meet minimum clearance betweenmantel shelf and top of fireplace opening, ahood is not required (see Figure 6). If minimum clearances in Figure 6 are notmet, you must have a...
Page 10 - WARNING: If installing in a; Fitting; Installation Items Needed; CAUTION: Do not remove the
10 104306 UVENTED NATURAL GAS LOG HEATER CGD3924NR, CGB3924NR and CGB3930NR Figure 10 - Attaching Flexible Gas Hoseto Heater Figure 11 - Attaching Base Assembly toFireplace Floor INSTALLATION Continued INSTALLING HEATER BASEASSEMBLY IMPORTANT: Make sure the heater burn- ers are level. If heater is n...
Page 11 - CAUTION: Avoid damage to; WARNING: Never connect; Figure 12 - Gas Connection; Tee Joint; WARNING: Never use an open
11 104306 OWNER’S MANUAL CAUTION: Avoid damage to regulator. Hold gas regulator withwrench when connecting it to gaspiping and/or fittings. INSTALLATION Continued Continued CONNECTING TO GASSUPPLY NOTICE: A qualified service per-son must connect heater to gassupply. Follow all local codes. Installat...
Page 12 - Figure 13 - Manual Shutoff Valve; Open; Figure 14 - Checking Gas Joints; Gas Meter; Only use alkaline batteries.; Battery Cover; Correct all leaks at once.
12 104306 UVENTED NATURAL GAS LOG HEATER CGD3924NR, CGB3924NR and CGB3930NR INSTALLATION Continued Figure 13 - Manual Shutoff Valve ON POSITION OFF POSITION Open ManualShutoffValve Figure 14 - Checking Gas Joints Gas Meter ManualShutoffValve Thermostat Gas Valve orControl Valve Location Closed 9-VOL...
Page 13 - WARNING: Failure to position; CAUTION: After installation
13 104306 OWNER’S MANUAL 3 INSTALLATION Continued WARNING: Failure to position the parts in accordance with thesediagrams or failure to use onlyparts specifically approved withthis heater may result in propertydamage or personal injury. INSTALLING LOGS(CGD3924NR) Each log is marked with a number. Th...
Page 15 - • If fireplace has glass doors,; FOR YOUR SAFETY; WARNING: Damper handle; Figure 26 - Control Knob and Ignitor Button Location; Control Knob
15 104306 OWNER’S MANUAL 1. STOP! Read the safety informationabove. 2. Make sure manual shutoff valve isfully open. 3. Set remote selector switch in the OFFposition. WARNING: If you do not fol- low these instructions exactly, afire or explosion may result caus-ing property damage, personalinjury or ...
Page 16 - Remote Selector Switch in Remote Position; Lighting; Shutting Off Heater; Ignitor Electrode
16 104306 UVENTED NATURAL GAS LOG HEATER CGD3924NR, CGB3924NR and CGB3930NR TO TURN OFF GAS TO APPLIANCE 1. Follow steps 1 through 6 under Light-ing Instructions, pages 15 and 16. 2. Depress control knob and light pilotwith match. 3. Keep control knob pressed in for 30seconds after lighting pilot. A...
Page 17 - Shows Temperature Setting; Figure 28 - Thermostat Hand-Held Remote Control Unit Selections; Figure 29 - Correct Pilot Flame Pattern; PILOT FLAME PATTERN; • turn heater off (see To Turn Off Gas to; Thermocouple; WARNING: Turn off heater; • Use a vacuum cleaner or small, soft; LOGS; • If you remove logs for cleaning, refer to; MAIN BURNER
17 104306 OWNER’S MANUAL OPERATINGHEATER Continued TEMP STATUS HI LO MAN ON AUTO OFF Increases RoomTemperature Decreases RoomTemperature Turns BurnersOn and Off Shows CurrentOperation Mode Shows Temperature Setting Figure 28 - Thermostat Hand-Held Remote Control Unit Selections The log heater will a...
Page 18 - TROUBLESHOOTING; POSSIBLE CAUSE
18 104306 UVENTED NATURAL GAS LOG HEATER CGD3924NR, CGB3924NR and CGB3930NR TROUBLESHOOTING Note: All troubleshooting items are listed in order of operation. WARNING: Turn off heater and let cool before servicing. Onlya qualified service person shouldservice and repair heater. CAUTION: Never use a w...
Page 19 - OBSERVED PROBLEM; nance, page 17) or replace burner orifice
19 104306 OWNER’S MANUAL OBSERVED PROBLEM Burner does light after ODS/pilot is lit Delayed ignition burner Burner backfiring during combustion Slight smoke or odor during initial operation Moisture/condensation noticed on windows Heater produces a whistling noise whenburner is lit White powder resid...
Page 20 - IMPORTANT
20 104306 UVENTED NATURAL GAS LOG HEATER CGD3924NR, CGB3924NR and CGB3930NR TROUBLESHOOTING Continued WARNING: If you smell gas • Shut off gas supply.• Do not try to light any appliance.• Do not touch any electrical switch; do not use any phone in your building. • Immediately call your gas supplier ...
Page 21 - SPECIFICATIONS; When Gas Pressure Is Too Low; SERVICE HINTS
21 104306 OWNER’S MANUAL TECHNICALSERVICE You may have further questions about in-stallation, operation, or troubleshooting. If so, contact DESA International’s Techni-cal Service Department at 1-800-DESA LOG (1-800-337-2564). SPECIFICATIONS CGD3924NR/CGB3924NR/CGB3930NR Btu (Variable) 20,000/39,000...
Page 23 - PARTS LIST; PART NUMBER
23 104306 OWNER’S MANUAL This list contains replaceable parts used in your heater. When ordering parts, follow the instructionslisted under Replacement Parts on page 26 of this manual. PARTS LIST CGD3924NR KEYNO. PART NUMBER DESCRIPTION QTY. 1 103008-01 Back Log (#1) 1 2 103009-01 Middle Log (#2) 1 ...
Page 25 - KEY
25 104306 OWNER’S MANUAL PARTS LIST CGB3924NRCGB3930NR KEY CGB3924NR CGB3930NR NO. PART NUMBER PART NUMBER DESCRIPTION QTY. 1 104897-01 104897-02 Middle Log (#1) 1 2 104898-01 104898-02 Back Log (#2) 1 3 104899-01 104899-02 Crossover Log (#3) 1 4 104896-01 104896-02 Front Log (#4) 1 5 104900-01 1049...
Page 26 - PARTS UNDER WARRANTY; PARTS CENTRAL
26 104306 UVENTED NATURAL GAS LOG HEATER CGD3924NR, CGB3924NR and CGB3930NR Note: Use only original replacement parts. This will protect your warranty coverage forparts replaced under warranty. PARTS UNDER WARRANTY Contact authorized dealers of this product.If they can’t supply original replacementp...
Page 27 - NOTES
27 104306 OWNER’S MANUAL NOTES _______________________________________________________________________________________________ _______________________________________________________________________________________________ _____________________________________________________________________________...
Page 28 - For information about this warranty write:; KEEP THIS WARRANTY; WARRANTY INFORMATION; Model; NOT A UPC
LIMITED WARRANTY COMFORT GLOW VENT-FREE NATURAL GAS LOG HEATERS DESA International warrants this product to be free from defects in materials and components for two (2) years from thedate of first purchase, provided that the product has been properly installed, operated and maintained in accordance ...