Dell SupportAssist Version 1.3 For OpenManage Essentials- Manuals

Page 3 - Contents; Getting Started With SupportAssist

Contents 1 Getting Started With SupportAssist ......................................................................5 Setting Up OpenManage Essentials For SupportAssist ........................................................................ 5 Configuring SNMP Services On Windows ......................

Page 5 - Setting Up OpenManage Essentials For SupportAssist

Getting Started With SupportAssist Dell SupportAssist plugin for Dell OpenManage Essentials provides proactive support capabilities for supported Dell server, storage, and networking solutions. OpenManage Essentials interacts with supported devices that are to be monitored and receives SNMP traps. T...

Page 6 - Configuring SNMP Services On Windows; Configuring SNMP Services on Linux

Configuring SNMP Services On Windows 1. Open a command prompt, type services.msc , and press <Enter>. The Services window is displayed. 2. Browse the list of services, and ensure that the status of the SNMP Service is displayed as Started . 3. Right-click SNMP Service and select Properties . T...

Page 7 - Setting Up SupportAssist

Installing SNMP Tools (Windows Server 2012 Or Later) By default, in Windows Server 2012 or later, the SNMP configuration options are disabled. You must install SNMP tools to view the Security and Traps tabs in the SNMP Service Properties window. 1. Open Server Manager . 2. Click Manage → Add roles a...

Page 8 - And The SupportAssist Server

3. Perform the connectivity test to verify if the SupportAssist application is able to communicate successfully with the SupportAssist server hosted by Dell. See Testing SupportAssist Connectivity . 4. Verify the installation of the collection tools. See Verifying The Installation Of The Collection ...

Page 9 - Verifying The Server Certificate; Testing SupportAssist Connectivity; Verifying The Installation Of The Collection Tools

Verifying The Server Certificate To verify the server certificate on ddldropbox.us.dell.com using Internet Explorer: 1. Open https://ddldropbox.us.dell.com . A 404 — File or directory not found error may be displayed. 2. On the address bar, click the Security Report icon , and then click View Certif...

Page 10 - Configuring The Default Device Type Credentials

NOTE: The Update Available link is displayed only if you are logged on as a member of the OpenManage Essentials Administrators or Power Users group. Configuring The Default Device Type Credentials SupportAssist runs the appropriate collection tools and gathers the system log collection when a hardwa...

Page 11 - Configuring Periodic Collection Of System Logs

Configuring Periodic Collection Of System Logs To receive the full benefits of the support, reporting, and maintenance offering of your ProSupport Plus service contract, you must configure SupportAssist to collect the system logs at periodic intervals for each supported device type. NOTE: The Settin...

Page 12 - Troubleshooting

Total number of devices Network bandwidth consumed for uploading the collection (GB/month) Time taken for generating the collection (hours) Recommendations for scheduling periodic collection the week for each device type) Verifying The System Log Collection Or Upload Configuration To verify that Sup...

Page 13 - Sending The System Logs Manually

Registration Failure After the installation of SupportAssist application on the management server, the SupportAssist application registers with the SupportAssist server hosted by Dell. If the registration is successful: • A registration confirmation email is sent to your primary contact.• The Help →...

Page 14 - Identifying SSL Connection Failure; Exporting The Root Certificate

NOTE: The Send System Logs option is enabled only if you are logged on as a member of the OpenManage Essentials Administrators or Power Users group. 1. Click the Devices tab. The Device Inventory is displayed. 2. Select the device in the Device Inventory table. The Send System Logs link is enabled. ...

Page 15 - Installing The Root Certificate

5. Click View certificates . The Certificate window is displayed. 6. Click Details . 7. Click Copy to File . The Certificate Export Wizard is displayed. 8. Click Next . 9. In the Export File Format page, click Next . 10. In the File to Export page, click Browse . The Save As window is displayed. 11....