Dell PP31L- Manuals

Page 2 - Windows

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property dama...

Page 3 - C o n t e n t s; A b o u t Yo u r C o m p u t e r

Contents 3 C o n t e n t s Finding Information . . . . . . . . . . . . . . . . . . . . 7 1 A b o u t Yo u r C o m p u t e r . . . . . . . . . . . . . . . . 9 Front and Right View . . . . . . . . . . . . . . . . . . . 9 Back and Left View . . . . . . . . . . . . . . . . . . . 15 Bottom View . . . . ....

Page 4 - G e t t i n g H e l p

4 Contents Lockups and Software Problems . . . . . . . . . . . . 46 The computer does not start . . . . . . . . . . . . 46 The computer stops responding . . . . . . . . . . 46 A program stops responding or crashes repeatedly . . . . . . . . . . . . . . . . . . . . . 46 A program is designed for an e...

Page 5 - A A p p e n d i x; I n d e x

Contents 5 A A p p e n d i x . . . . . . . . . . . . . . . . . . . . . . . . . 5 9 FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . 59 FCC Class B . . . . . . . . . . . . . . . . . . . . . 59 Macrovision Product Notice . . . . . . . . . . . . . . 60 I n d e x . . . . . . . . . . . . . . . ...

Page 7 - Finding Information

Finding Information 7 Finding Information NOTE: Some features may be optional and may not ship with your computer. Some features may not be available in certain countries. NOTE: Additional information may ship with your computer. Document/Media/Label Contents Service Tag and Express Service Code You...

Page 9 - About Your Computer; Front and Right View

About Your Computer 9 About Your Computer Front and Right View 3 4 2 20 17 10 9 7 21 14 18 19 1 11 12 13 15 16 5 6 8

Page 11 - The lights located above the keyboard indicate the following:

About Your Computer 11 N U M L O C K L I G H T — Turns on when the numeric keypad (Num Lock) function is enabled. D E V I C E S T A T U S L I G H T S The lights located above the keyboard indicate the following: P O W E R B U T T O N — Press the power button to turn on the computer or to exit a powe...

Page 14 - Help

14 About Your Computer – Properties - To configure DigitalPersona Personal Settings and product behavior. For more information, see DigitalPersona Online Help → Using DigitalPersona Personal Features → General Settings. – Check for Updates - To deliver and install software updates and also for updat...

Page 15 - Back and Left View

About Your Computer 15 Back and Left View 1 battery 2 air vent 3 Wi-Fi Catcher™ Network Locator 4 security cable slot 5 Wireless On/Off switch 6 VGA connector 7 HDMI connector 8 USB connectors (2) 9 network connector (RJ-45) 10 USB connector 11 IEEE 1394 connector 12 8-in-1 media card reader 13 Expr...

Page 19 - Bottom View

About Your Computer 19 Bottom View B A T T E R Y — When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. B A T T E R Y R E L E A S E L A T C H — Releases the battery. B A T T E R Y C H A R G E / H E A L T H G A U G E B U T T O N — Press this b...

Page 20 - Removing and Replacing the Battery; To remove the battery:

20 About Your Computer B A T T E R Y C H A R G E / H E A L T H G A U G E — Provides information on the battery charge and battery health. Press once to determine the battery charge. Each of the 4 lights represents approximately 20% of the total battery charge. If no lights appear, then there is no c...

Page 21 - Removing and Replacing the Base Cover

About Your Computer 21 To replace the battery, slide the battery into the bay until it clicks into place. Removing and Replacing the Base Cover CAUTION: Before working inside your computer, follow the safety instructions in the safety information that shipped with your computer. CAUTION: Before perf...

Page 22 - To remove the base cover:

22 About Your Computer To remove the base cover: 1 Ensure that the computer is turned off. 2 Remove the battery (see "Removing and Replacing the Battery" on page 20). 3 Loosen the captive screws on the base cover and lift the cover off the computer as shown above. 1 base cover 2 base cover t...

Page 23 - For instructions on removal and replacement of parts, see the; To replace the base cover:

About Your Computer 23 For instructions on removal and replacement of parts, see the Service Manual at support.dell.com . CAUTION: Do not touch the Processor Thermal-Cooling Assembly or any other part inside the base cover before referring to the instructions in the Service Manual . To replace the b...

Page 25 - Specifications

Specifications 25 Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start , click Help and Support , and then select the option to view information about your computer. Processor Processor type • Intel ® Celeron ® • Intel ® Co...

Page 35 - Troubleshooting; Dell Technical Update Service; To enroll for the Dell Technical Update service, go to

Troubleshooting 35 Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. This service is free and can be customized for content, format, and frequency of notifications. To enroll for ...

Page 36 - Diagnostics

36 Troubleshooting Starting PSA Diagnostics From Your Computer NOTE: If your computer does not display a screen image, contact Dell (see "Contacting Dell" on page 58). NOTE: Troubleshooting using Dell 32 Bit Diagnostics through the Utility Partition, referenced in this section, may or may no...

Page 37 - Drivers and Utilities

Troubleshooting 37 Starting the Dell 32 Bit Diagnostics From the Drivers and Utilities Media NOTE: Depending on which Dell computer you have purchased there may not be an additional extended Dell 32 Bit Diagnostics available on the Drivers and Utilities media referenced in this section. 1 Insert you...

Page 38 - Main

38 Troubleshooting Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. NOTE: It is recommended that you select Test System to run a complete test on your computer. After you have selected the Test System option from ...

Page 39 - Custom Test; Services; Results; Configuration; Parameters

Troubleshooting 39 The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option: Dell Support Center The Dell Support Center helps you find the service, support and system-specific information you need. For more information about Dell Support Center and...

Page 40 - Drive Problems; Click; A hot hard drive may

40 Troubleshooting For more information on Dell Support Center, see the Dell Technology Guide. It is available in Windows Help and Support ( Start → Help and Support ) and at Dell Support Website. Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instr...

Page 41 - Click to check; Error Messages; Service Manual

Troubleshooting 41 3 Click Properties → Tools → Check Now . NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue ; otherwise, contact your administrator to continue the desired action. 4 Click to check Scan for and attempt recovery of bad sect...

Page 42 - Printer out of paper

42 Troubleshooting E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D — The amount of memory recorded in NVRAM does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell. T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E...

Page 46 - Lockups and Software Problems; The computer does not start; Click the

46 Troubleshooting U N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E — The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagn...

Page 47 - A program is designed for an earlier Microsoft; Program compatibility is a; A solid blue screen appears; If you are unable to get a response by pressing a; Memory Problems; Run the Dell Diagnostics

Troubleshooting 47 A program is designed for an earlier Microsoft ® Windows ® operating system R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D — Program compatibility is a mode in Windows that lets you run programs written for earlier versions of Windows. For more information, sea rc...

Page 48 - Power Problems; Reinstall the battery.

48 Troubleshooting Power Problems Fill out the "Diagnostics Checklist" on page 57 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide . C H E C K T H E P O W E R L I G H T — When the po...

Page 49 - Operating System; Restoring Your Operating System

Troubleshooting 49 E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. A D J U S T T H E P O W E R P R O P E R T I E S — See Dell Technology Guide for power management settings. R E S E A T T H E M E M O R Y M O D ...

Page 50 - Using Windows Vista System Restore; To access the Windows Help and Support Center, click; For more information,

50 Troubleshooting • Microsoft Windows Vista System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. For instructions, see "Using Windows Vista System ...

Page 52 - System Restore; and does not include computers purchased through the

52 Troubleshooting 1 Click Start → Help and Support . 2 Type System Restore in the search field and press <Enter>. 3 Click Undo my last restoration , and then click Next . Restoring the Computer to the Default Factory Configuration The Dell Factory Image Restore option allows you to restore yo...

Page 53 - Getting Help; Obtaining Assistance; ) for help with installation and troubleshooting

Getting Help 53 Getting Help Obtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the...

Page 54 - Technical Support and Customer Service; (Latin American and Caribbean countries)

54 Getting Help Technical Support and Customer Service Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 56, ...

Page 55 - Dell Marketing and Sales e-mail addresses; AutoTech Service; or you can call the automated order-status service. A; Problems With Your Order

Getting Help 55 • Dell Marketing and Sales e-mail addresses [email protected] (Asian/Pacific countries only) [email protected] (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous , and use your e-mail address as your password. AutoTech Service Dell's automat...

Page 56 - Returning Items for Warranty Repair or Credit

56 Getting Help Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for...

Page 58 - Choose A Country/Region

58 Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, Contacting Dell techsheet, or Dell product catalog. Dell provid...

Page 59 - Appendix; This device may not cause harmful interference.

Appendix 59 Appendix FCC Notice (U.S. Only) FCC Class B This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio and television reception. This equipment has been ...

Page 60 - Macrovision Product Notice

60 Appendix The following information is provided on the device or devices covered in this document in compliance with the FCC regulations: Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intell...

Page 61 - Index

Index 61 Index B Back and L eft View, 1 5 base cover description, 2 0 battery removing, 2 0 Bluetooth wireless technology card device status light, 11 C Check Disk, 4 0 c o m p u t e r crashes, 4 6 - 4 7restore to previous operating state, 5 0 - 5 1 specifications, 2 5stops responding, 4 6 D Dell Di...