Dell E26S Series - Manuals

• The LCD backlight is off when the system is in standby mode and can be turned on by pressing either the Select, Left, or Right button on the LCD panel. • The LCD backlight remains off if LCD messaging is turned off through the iDRAC utility, the LCD panel, or other tools. Figure 4. LCD panel featu...

Option Description iDRAC Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available fields are IP , Subnet (Sub) , and Gateway (Gtw) . Select Setup DNS to enable DNS and to view domain addresses. Two separate DNS entries are available. Set error Select SEL to dis...

Hard drive indicator codes Figure 5. Hard drive indicators 1. hard drive activity indicator 2. hard drive status indicator 3. hard drive NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off. Drive-sta...

iDRAC Direct LED indicator codes NOTE: The iDRAC Direct LED indicator does not light up for the USB mode. Figure 6. iDRAC Direct LED indicator 1. iDRAC Direct status indicator The table below displays iDRAC Direct activity when configuring iDRAC Direct by using the management port (USB XML Import). ...

iDRAC Direct LED indicator pattern Condition Turns off Indicates that the laptop is unplugged. Quick Sync indicator codes Figure 7. Quick Sync indicator codes 1. Quick Sync status indicator 2. Quick Sync activation button Power indicator pattern Condition Slow blink Quick Sync is waiting to be confi...

Power indicator pattern Condition NOTE: For security purposes, Quick Sync turns off after thirty seconds of in-activity after the activation button is pressed. Once timed-out, the user is expected to press the activation button again to activate Quick Sync. Back-panel features and indicators Figure ...

Item Indicator, Button, or Connector Icon Description Four integrated connectors:• Two integrated 10/100/1000 Mbps NIC connectors • Two integrated 100 Mbps/1 Gbps/10 Gbps SFP + connectors 11 Power supply (PSU1) AC 495 W, 750 W, or 1100 W Or DC 750 W or 1100 W 12 Power supply (PSU2) NIC indicator cod...

Power supply unit indicator codes Each AC power supply unit (PSU) has an illuminated translucent handle and each DC PSU (when available) has an LED that serves as an indicator to show whether power is present or a power fault has occurred. Figure 11. AC PSU status indicator 1. AC PSU status indicato...

Convention Power indicator pattern Condition A Green A valid power source is connected to the PSU and that the PSU is operational. B Flashing green When hot-adding a PSU, the PSU indicator flashes green. This indicates that there is a PSU mismatch with respect to efficiency, feature set, health stat...

To... Refer to... Configure and log in to iDRAC, set up managed and management system, know the iDRAC features and troubleshoot using iDRAC Integrated Dell Remote Access Controller User's Guide at Dell.com/esmmanuals Know about the RACADM subcommands and supported RACADM interfaces RACADM Command Li...

2 Performing initial system configuration After you receive your system, you must set up your system, install the operating system if it is not pre-installed, and set up and configure the system iDRAC IP address. Setting up your system 1. Unpack the system. 2. Install the system into the rack. For m...

Logging in to iDRAC You can log in to iDRAC as an iDRAC local user, a Microsoft Active Directory user, or a Lightweight Directory Access Protocol (LDAP) user. You can also log in by using Single Sign-On or a Smart Card. The default user name is root and password is calvin . For more information on l...

3 Pre-operating system management applications The pre-operating system management applications for your system help you manage different settings and features without booting to the operating system.Your system has the following pre-operating system management applications: • System Setup• Boot Man...

About System Setup Using System Setup , you can configure the BIOS settings, iDRAC settings, and device settings of your system.You can access System Setup in two ways: • Standard Graphical Browser — This is enabled by default.• Text Browser — This is enabled by using Console Redirection. NOTE: By d...

Menu Item Description System Information Displays information about the system such as the system model name, BIOS version, and Service Tag. Memory Settings Displays information and options related to the installed memory. Processor Settings Displays information and options related to the processor ...

Menu Item Description Processor 1 NOTE: Depending on the number of installed CPUs, there may be up to four processor listings. The following settings are displayed for each processor installed in the system. Family-Model-Stepping Displays the family, model and stepping of the processor as defined by...

Menu Item Description Capacity Displays the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Port H Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it t...

Menu Item Description delays in system startup. If the slot is disabled, both the Option ROM and UEFI driver are disabled. Serial Communication screen You can use the Serial Communication screen to view the properties of the serial communication port. To view the Serial Communication screen, click S...

System Profile Settings screen You can use the System Profile Settings screen to enable specific system performance settings such as power management.To view the System Profile Settings screen, click System Setup Main Menu → System BIOS → System Profile Settings . The System Profile Settings screen ...

Menu Item Description The CPU uses the setting to manipulate the internal behavior of the processor and determines whether to target higher performance or better power savings. Number of Turbo Boot Enabled Cores for Processor 1 NOTE: If there are two processors installed in the system, you see an en...

Menu Item Description TPM Command CAUTION: Clearing the TPM results in the loss of all keys in the TPM. The loss of TPM keys may affect booting to the operating system. Clears all the contents of the TPM. By default, the TPM Clear option is set to No . Intel TXT Enables or disables the Intel Trusted...

Menu Item Description Platform Key Imports, exports, deletes, or restores the platform key (PK). Key Exchange Key Database Enables you to import, export, delete, or restore entries in the Key Exchange Key (KEK) Database. Authorized Signature Database Imports, exports, deletes, or restores entries in...

Menu Item Description When enabled, In-System Characterization (ISC) executes during POST upon detecting relevant change(s) in system configuration. This helps in optimizing the system power and performance. ISC takes about 20 seconds to execute, and system reset is required for ISC results to be ap...

4 Installing and removing system components Safety instructions WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. WARNING: Opening or removing the system cover while the system is powered on may expose you to a ri...

For more information, see Installing the system cover . 2. Install the optional bezel. 3. Reconnect the system to its electrical outlet and peripherals. 4. Turn the system on, including any attached peripherals. Recommended tools You need the following tools to perform the removal and installation p...

Installing the front bezel 1. Hook the right end of the bezel onto the chassis. 2. Fit the free end of the bezel onto the system. 3. Secure the bezel with the keylock. Removing the system cover Prerequisites 1. Ensure that you read the Safety instructions . 2. Turn off the system, including any atta...

Inside the system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not ...

13. DIMMs (12) 14. expander board 15. hard drive Cooling shroud Removing the cooling shroud Prerequisites 1. Ensure that you read the Safety instructions . 2. Follow the procedure listed in Before working inside your system . CAUTION: Many repairs may only be done by a certified service technician. ...

Installing the cooling shroud Prerequisites • Ensure that you read the Safety instructions . CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online ...

channel 3: slots B4, B8, and B12 The following table shows the memory populations and operating frequencies for the supported configurations. DIMM Type DIMMs Populated/ Channel Operating Frequency (in MT/s) Maximum DIMM Rank/Channel 1.2 V RDIMM 1 2133, 1866, 1600, 1333 Dual rank or single rank 2 213...

Mode-specific guidelines Four memory channels are allocated to each processor. The allowable configurations depend on the memory mode selected. NOTE: You can mix x4 and x8 DRAM based DIMMs to support RAS features. However, all guidelines for specific RAS features must be followed. x4 DRAM based DIMM...

is used to mirror the active memory modules. In the event of an uncorrectable error, the system switches over to the mirrored copy. This ensures SDDC and multi-bit protection.The installation guidelines for memory modules are as follows • Memory modules must be identical in size, speed, and technolo...

Removing memory modules Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to se...

Figure 20. Removing and installing a memory module 1. memory module 2. memory module socket 3. memory module socket ejector (2) Installing memory modules Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs...

4. If the value is incorrect, one or more of the memory modules may not be installed properly. Ensure that the memory module is firmly seated in the memory module socket. 5. Run the system memory test in system diagnostics. Hard drives All hard drives connect to the system board through the hard-dri...

Figure 23. Removing and installing a 1.8 inch hard-drive blank 1. hard-drive blank 2. release button Next steps If applicable, install the front bezel. Installing a 1.8 inch hard-drive blank Prerequisites 1. Ensure that you read the Safety instructions . 2. If installed, remove the front bezel. Step...

Figure 25. Removing and installing a 1.8 inch hot-swappable uSATA SSD 1. release button 2. SSD carrier 3. SSD carrier handle Installing a hot-swap hard drive Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple rep...

Steps1. If a hard-drive blank is installed in the hard-drive slot, remove it. 2. Install a hard drive in the hard-drive carrier. For more information, see Installing a hard drive into a hard-drive carrier . 3. Press the release button on the front of the hard-drive carrier and open the hard-drive ca...

Installing a hard drive into a hard-drive carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and supp...

Figure 27. Removing and installing a 1.8 hard drive into a hard-drive carrier 1. hard drive carrier 2. hard-drive Installing a 1.8 inch hard drive into a hard-drive carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting...

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell...

2. Follow the procedure listed in Before working inside your system . NOTE: This procedure applies only to PowerEdge R730 systems. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product docume...

Figure 29. Removing and installing the slim optical drive blank 1. slim optical drive blank 2. optical drive blank lock Installing the slim optical drive blank Prerequisites Ensure that you read the Safety instructions . CAUTION: Many repairs may only be done by a certified service technician. You s...

NOTE: In the event of a problem with a particular fan, the fan number is referenced by the system management software, allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling-fan assembly. Removing a cooling fan Prerequisites 1. Ensure that you read the Sa...

Steps Hold the fan and lift it out of the system. Next steps Figure 30. Removing and installing a cooling fan 1. cooling fans (7) 2. cooling fan connectors (7) Installing a cooling fan Prerequisites 1. Ensure that you read the Safety instructions . 2. Follow the procedure listed in Before working in...

Internal USB memory key (optional) An optional USB memory key installed inside your system can be used as a boot device, security key, or mass storage device. The USB connector must be enabled by using the Internal USB Port option in the Integrated Devices screen of the System Setup menu. To boot fr...

Figure 31. Replacing the internal USB key 1. USB memory key 2. USB memory key connector Next steps 1. Follow the procedure listed in After working inside your system . 2. While booting, press <F2> to enter System Setup and verify that the USB key is detected by the system. Expansion cards and ...

Table 4. Systems supporting two PCIe expansion cards Riser PCIe Slot Processor Connection Height Length Link Width Slot Width 2 1 Processor 1 Low Profile Half Length x8 x16 Processor 2 Low Profile Half Length x16 x16 3 2 Processor 1 Full height Three-fourth Length x16 x16 NOTE: Only a three-fourth l...

Installing an expansion card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due ...

Figure 34. Removing and installing the expansion card riser 3 1. connector 2. expansion card riser 3 3. expansion card release latch 2. If applicable, remove or install an expansion card on the riser. 3. Replace the expansion-card riser. Next steps Follow the procedure listed in After working inside...

3. Lower the expansion-card riser into place until the expansion-card riser connector is fully seated in the connector. Next steps 1. Follow the procedure listed in After working inside your system . 2. Install any device drivers required for the card as described in the documentation for the card. ...

Internal dual SD module The Internal Dual SD Module (IDSDM) card provides two SD card slots. This card offers the following features: • Dual card operation — maintains a mirrored configuration by using SD cards in both the slots and provides redundancy. NOTE: When the Redundancy option is set to Mir...

Convention IDSDM indicator code Description E Not lit Indicates that the card is missing or is booting Next steps Follow the procedure listed in After working inside your system . Installing the internal dual SD module Prerequisites CAUTION: Many repairs may only be done by a certified service techn...

Steps Locate the SD card slot on the internal dual SD module or the backplane expander board and press inward on the card to release it from the slot and remove the card. Next steps Follow the procedure listed in After working inside your system . Installing an internal SD card Prerequisites 1. Ensu...

Next steps 1. Replace the expansion-card riser 1. 2. Replace the cooling shroud. 3. Follow the procedure listed in After working inside your system . Installing the integrated storage controller card Prerequisites 1. Ensure that you read the Safety instructions . 2. Follow the procedure listed in Be...

Removing the network daughter card Prerequisites 1. Ensure that you read the Safety instructions . 2. Follow the procedure listed in Before working inside your system . 3. Keep the #2 Philips screwdriver handy. CAUTION: Many repairs may only be done by a certified service technician. You should only...

Example Figure 38. Removing and installing the network daughter card 1. captive screw socket (2) 2. connector on the system board 3. captive screw (2) 4. touch point (2) 5. network daughter card 6. back panel slots for Ethernet connectors Installing the network daughter card Prerequisites 1. Ensure ...

NOTE: If the server has three PCIe cards, ensure that you install the PCIe cooling shroud in your system. Steps1. Angle the card so that the Ethernet connectors fit through the slot in the back panel. 2. Align the captive screws at the back-end of the card with the screw holes on the system board. 3...

Installing a processor Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to ser...

NOTE: The thermal-grease is intended for one-time use only. Dispose of the syringe after you use it. c. Place the heat sink onto the processor.d. Tighten the four screws to secure the heat sink to the system board. NOTE: Tighten the screws diagonally opposite to each other. Do not over-tighten the h...

If having both PSUs active is more efficient than having one PSU in a sleep state, the active PSU can also activate a sleeping PSU. The default PSU settings are as follows: • If the load on the active PSU is more than 50%, then the redundant PSU is switched to the active state.• If the load on the a...

Figure 43. Removing and installing the power supply blank 1. power supply blank 2. power supply bay Installing the power supply unit blank Install the power supply unit blank only in the second power supply unit bay. To install the power supply unit blank, align the blank with the power supply unit ...

Figure 44. Removing and installing an AC power supply unit 1. release latch 2. power supply unit cable connector 3. power supply unit 4. connector 5. power supply unit handle Installing an AC power supply unit Prerequisites CAUTION: Many repairs may only be done by a certified service technician. Yo...

NOTE: When installing, hot-swapping, or hot-adding a new power supply unit, wait for 15 seconds for the system to recognize the power supply unit and determine its status. The power supply redundancy may not occur until discovery is complete. Wait until the new power supply unit is discovered and en...

Removing a DC power supply unit Prerequisites WARNING: For equipment using –(48–60) V DC power supplies, a qualified electrician must perform all connections to DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply wit...

Installing a DC power supply unit Prerequisites WARNING: For equipment using –(48–60) V DC power supplies, a qualified electrician must perform all connections to DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply w...

Removing the hard-drive backplane Prerequisites 1. Ensure that you read the Safety instructions . 2. Follow the procedure listed in Before working inside your system . 3. Remove all hard drives. CAUTION: Many repairs may only be done by a certified service technician. You should only perform trouble...

Installing the hard-drive backplane Prerequisites 1. Ensure that you read the Safety instructions . 2. Follow the procedure listed in Before working inside your system . CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repai...

Figure 54. Removing and installing the control panel board 1. control panel board 2. screws (2) 3. control-panel cable 4. display module cable Installing the control panel board–8 hard drive system Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should onl...

4. If required, route the power/data cables along the chassis wall. Next steps Follow the procedure listed in After working inside your system . Removing the control panel–8 hard–drive system Prerequisites 1. Ensure that you read the Safety instructions . 2. Follow the procedure listed in Before wor...

Figure 55. Removing and installing the control panel 1. control panel 2. notch on chassis front wall (2) 3. display module ZIF connector 4. display module cable Installing the control panel–8 hard drive system Prerequisites CAUTION: Many repairs may only be done by a certified service technician. Yo...

CAUTION: The display module connector is a ZIF (zero insertion force) connector. Ensure that the locking tab on the connector is released before removal and insertion. The locking tab must be engaged after insertion. 5. Connect the display module cable to the control panel board. Next steps Follow t...

Steps1. Route the control panel cable through the chassis and connect the control panel cable to the control panel. 2. Push the control panel into the chassis till it snaps into place. 3. Using a #1 Philips screwdriver, replace the screw (located at the bottom of the chassis) that secures the contro...

Figure 57. Removing and Installing the VGA Module 1. screw 2. VGA module cable 3. VGA module 4. control panel Installing the VGA module Prerequisites NOTE: This procedure applies only to the 8-hard drive system. CAUTION: Many repairs may only be done by a certified service technician. You should onl...

CAUTION: The display module connector is a ZIF (zero insertion force) connector. Ensure that the locking tab on the connector is released before removal and insertion. The locking tab must be engaged after insertion. 5. Connect the display module cables to the control panel board. Next steps Follow ...

Figure 58. Removing and Installing the System Board 1. system board holder 2. system-board 3. release pin Installing the system board Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in yo...

Trusted Platform Module The Trusted Platform Module (TPM) is used to generate or store keys, protect or authenticate passwords, and create or store digital certificates. TPM can also be used to enable the BitLocker hard drive encryption feature in Windows Server. CAUTION: Do not attempt to remove th...

Figure 59. Installing the TPM 1. TPM 2. TPM connector 3. slot on the TPM connector 4. plastic bolt 5. slot on the system board Re-enabling the TPM for BitLocker users Initialize the TPM.For more information on initializing the TPM, see http://technet.microsoft.com/en-us/library/ cc753140.aspx . The ...

5 Troubleshooting your system Safety first—for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and s...

Troubleshooting a USB device About this task Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 7. Steps1. Disconnect the keyboard and/or mouse cables from the system and reconnect them. 2. If the problem persists, connect the keyboard and/or mouse to anot...

3. Verify that the USB storage device is configured correctly. For more information on configuring the USB storage device, see the Integrated Dell Remote Access Controller User's Guide at dell.com/ esmanuals . 4. In the IDRAC Settings Utility , ensure the USB Management Port Mode is configured as Au...

Troubleshooting a NIC Steps1. Run the appropriate diagnostic test. See Using System Diagnostics for available diagnostic tests. 2. Reboot the system and check for any system messages pertaining to the NIC controller. 3. Check the appropriate indicator on the NIC connector:• If the link indicator doe...

• power supply unit(s)• cooling-fan assembly (if present)• cooling fans• processor(s) and heat sink(s)• memory modules 4. Let the system dry thoroughly for at least 24 hours. 5. Reinstall the components you removed in step 3. 6. Install the system cover. 7. Turn on the system and attached peripheral...

Next steps If the tests fail, see Getting Help . Troubleshooting the system battery Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the on...

6. Have a qualified electrician check the line voltage to ensure that it meets the required specifications. Power supply unit problems 1. Ensure that no loose connections exist.For example, loose power cables. 2. Ensure that the power supply handle/LED indicates that the power supply is working prop...

1. Run the command racadm help system.thermalsettings For more information, see the Integrated Dell Remote Access Controller User's Guide at dell.com/ esmmanuals . Troubleshooting cooling fans Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only per...

If the memory settings match the installed memory but the problem still persists, go to step 12. 5. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6. Remove the system cover. 7. Check the memory channels and ensure that they are populated correctl...

Next steps If the problem is not resolved, see Getting Help . Troubleshooting an SD card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by t...

Steps1. Try using a different CD or DVD. 2. Enter the System Setup and ensure that the integrated SATA controller and the drive's SATA port are enabled. 3. Run the appropriate diagnostic test. 4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 5. I...

Troubleshooting a hard drive Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due ...

5. Ensure that each expansion card is firmly seated in its connector. 6. Install the system cover. 7. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 8. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the sy...

a. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. b. Remove the system cover.c. Reinstall one of the expansion cards.d. Install the system cover.e. Run the appropriate diagnostic test. For more information, see Using system diagnostics . Next step...

Diagnostic messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system. For more information about system diagnostics, see Using system diagnostics . Alert messages The systems management software generates alert messages for your system. Alert messages inc...

6 Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unabl...

Running the Embedded System Diagnostics from the Dell Lifecycle Controller 1. As the system boots, press <F11>. 2. Select Hardware Diagnostics → Run Hardware Diagnostics . The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics start...

7 Jumpers and connectors System board jumper settings For information on resetting the password jumper to disable a password, see Disabling a forgotten password . Table 6. System board jumper settings Jumper Setting Description PWRD_EN (default) The password feature is enabled (pins 4–6). The passwo...

System board connectors Figure 60. System board connectors and jumpers Item Connector Description 1. J_BP_SIG1 Backplane signal connector 1 2. J_PS2 PSU 2 power connector 3. J_BP_SIG0 Backplane signal connector 0 4 J_SATA_CD Optical drive SATA connector 5. J_SATA_TBU SATA tape backup unit connector ...

Item Connector Description 42 A12, A8, A4, A7, A11, A3 Memory module sockets 43 J_FAN1U_1 Cooling fan connector 44 J_CTRL_PNL Control panel connector 45 CPU1 Processor socket 1 46 J_FP_USB Front panel USB connector Disabling a forgotten password The system's software security features include a syst...

8 Technical specifications Processor Processor type One or two Intel Xeon processor E5-2600 v3 product family Expansion Bus Bus type PCI Express Generation 3 Expansion cards For a list of supported expansion cards, see Expansion card installation guidelines . Expansion slots using riser card: Riser ...

9 Getting help Contacting Dell Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and pr...