Dell Dimension 6K797- Manuals

C o n t e n t s 7 "Total Satisfaction" Return Policy (U.S. and Canada Only) . . . . . . . . . . . . . . . . . . . . 126 One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) . . . . . . . . . . . . 127 I n d e x . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

9 Use the following safety guidelines to protect yourself and your computer. When Using Your Computer C A U T I O N : D o n o t o p e r a t e y o u r c o m p u t e r w i t h a n y c o v e r ( s ) ( i n c l u d i n g t h e c o m p u t e r c o v e r, f i l l e r b r a c k e t s , f r o n t - p a n e l...

10 www .dell.com | support.dell.com • To help avoid possible damage to the system board, wait 5 seconds after turning off the computer before disconnecting or connecting a non-USB device from the computer. • To help prevent electric shock, plug the computer and device power cables into properly grou...

12 www .dell.com | support.dell.com When Working Inside Your Computer Before you open the computer cover, perform the following steps in the sequence indicated. C A U T I O N : D o n o t a t t e m p t t o s e r v i c e t h e c o m p u t e r y o u r s e l f, ex c e p t a s ex p l a i n e d i n t h i ...

13 3 Ground yourself by touching an unpainted metal surface at the back of the computer before touching anything inside your computer. While you work, periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components. 4 Disconnect a...

www .dell.com | support.dell.com S E C T I O N 1 Attaching and Removing the Computer Stand Connecting a Printer Transferring Information to a New Computer (Windows XP only) Setting Up a Home and Office Network (Windows XP only) Turning Off the Computer

16 S e t t i n g U p www .dell.com | support.dell.com The computer can be used in either a vertical or horizontal position. To use the computer in a vertical position, you must attach the computer stand: 1 Place the computer on its right side so that the drive bays are at the bottom.

S e t t i n g U p 17 2 Fit the stand onto what was the left side of the computer. a Position the stand as shown in the following illustration by aligning the large round hole in the stand with the securing button on the side of the cover and aligning the captive screw in the stand with the screw hol...

18 S e t t i n g U p www .dell.com | support.dell.com To remove the computer stand: 1 Turn the computer over so that the stand is at the top. 2 Loosen the thumbscrew and lift the stand away. 3 Place the computer in a horizontal position. See the documentation that came with the printer for any recom...

S e t t i n g U p 19 2 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the parallel connector on the printer and snap the two clips into the two notches. 3 Turn on the printer and then turn on the computer. If the Add New Ha...

20 S e t t i n g U p www .dell.com | support.dell.com USB Printer HINT: You can connect USB devices while the computer is turned on. 1 Install the printer driver if necessary (see the following section). 2 Attach the USB printer cable to the USB connector on the computer and the printer. The USB con...

22 S e t t i n g U p www .dell.com | support.dell.com Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs—> Accessories—> C...

S e t t i n g U p 23 4 Click Shut down and then click OK . The computer automatically turns off after the shutdown process finishes. 5 Turn off your monitor and any other devices connected to power.

www .dell.com | support.dell.com S E C T I O N 2 Finding SolutionsAccessing Help FilesPower ProblemsStart-Up Error MessagesVideo and Monitor ProblemsSound and Speaker ProblemsPrinter ProblemsScanner ProblemsModem ProblemsMouse ProblemsKeyboard ProblemsDrive ProblemsNetwork ProblemsMicrosoft ® Window...

26 S o l v i n g P r o b l e m s www .dell.com | support.dell.com Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. See page 28. See page 29. Get technical assistance from Dell. See page 84.

28 S o l v i n g P r o b l e m s www .dell.com | support.dell.com HINT: See the Tell Me How help file for information on the standby mode. T O A C C E S S T H E Tell Me How H E L P F I L E Microsoft ® Windows ® XP 1 Click the Start button, and then click Help and Support . 2 Click User and system gu...

30 S o l v i n g P r o b l e m s www .dell.com | support.dell.com If the screen is blank HINT: See the documentation that come with your monitor for fault indications and troubleshooting procedures specific to your monitor. C H E C K T H E V I D E O C A B L E C O N N E C T I O N — Check for bent pin...

S o l v i n g P r o b l e m s 31 If the screen is difficult to read A D J U S T T H E C O N T R A S T A N D B R I G H T N E S S — See the documentation that came with your monitor for instructions on adjusting the contrast and brightness. M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I...

32 S o l v i n g P r o b l e m s www .dell.com | support.dell.com HINT: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, make sure that you did not turn the player volume down or off. A D J U S T T H E W I N D O W S D I S P L A Y S...

S o l v i n g P r o b l e m s 33 H I N T: If you need technical assistance for your printer, call the printer’s manufacturer (see the documentation that came with the printer for the correct phone number). Dell does not cover the printer’s warranty. If you cannot print to a parallel port printer R U...

34 S o l v i n g P r o b l e m s www .dell.com | support.dell.com If you cannot print to a USB printer V E R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S Windows XP 1 Click the Start button. 2 Click Control Panel . 3 Click Printers and Other Hardware . 4 Click View ins...

36 S o l v i n g P r o b l e m s www .dell.com | support.dell.com HINT: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network. R E I N S T A L L T H E S C A N N E R D R I V E R — Reinstall the scanner driver. See the scann...

S o l v i n g P r o b l e m s 37 V E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S Windows XP 1 Click the Start button. 2 Click Control Panel . 3 Click Network and Internet Connections . 4 Click Internet Options . 5 Click Network Diagnostics and perform the conn...

S o l v i n g P r o b l e m s 39 If you cannot save a file to a floppy disk E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — In Windows XP, Click the Start button, and then click My Computer . In Windows 2000, double- click the My Computer icon on the Windows desktop. If the f...

40 S o l v i n g P r o b l e m s www .dell.com | support.dell.com If you cannot play a music CD or install a program from a CD HINT: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD. If you cannot play a DVD movie H I N T: Because of...

S o l v i n g P r o b l e m s 41 If the CD-RW drive stops writing H I N T: If you disable standby mode to write to a CD-RW drive, remember to reenable standby mode when you finish writing to the CD. If you have a hard drive problem T E S T T H E D R I V E W I T H A N O T H E R D V D — Insert another...

S o l v i n g P r o b l e m s 43 A program crashes T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E — The file that you are trying to copy is too large to fit on the disk. Try copying the file to a blank disk or use a larger-capacity disk. A R E Q U...

44 S o l v i n g P r o b l e m s www .dell.com | support.dell.com A program stops responding A program error causes the system to lock up H I N T: ScanDisk may run when you restart the computer. Follow the instructions on the screen. A solid blue screen appears H I N T: ScanDisk may run when you res...

S o l v i n g P r o b l e m s 45 A program is designed for an earlier Windows operating system If you have a problem with your Internet connection R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D Windows XP provides a Program Compatibility Wizard that configures a program to run in an...

S o l v i n g P r o b l e m s 47 N O T I C E : The Dell support website, http://support.dell.com , and the Dell Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Dell installed the following ...

48 S o l v i n g P r o b l e m s www .dell.com | support.dell.com • Yamaha Wavetable Driver — Enables the optional built-in sound controller to produce sound. • Intel Ultra ATA Storage Driver — Improves your computer's performance by transferring certain functions from the microprocessor during data...

S o l v i n g P r o b l e m s 49 H I N T: The ResourceCD displays drivers only for hardware that Dell installed at the time of purchase. If you installed any additional hardware, those drivers may not be displayed by the ResourceCD . If those drivers are not displayed, exit the ResourceCD program an...

50 S o l v i n g P r o b l e m s www .dell.com | support.dell.com Windows XP and Windows 2000 IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. Windows XP To check for conflicts on a computer running Windows XP: 1 Clic...

52 S o l v i n g P r o b l e m s www .dell.com | support.dell.com Windows XP provides a System Restore feature that allows you to return your computer to an earlier operating state if changes to the computer’s hardware or software (including new hardware or program installations), or other system se...

S o l v i n g P r o b l e m s 53 Before proceeding with any System Restore function, Dell recommends that you thoroughly read Microsoft’s information about using System Restore. To access this information: 1 Click the Start button, point to All Programs —> Accessories —> System Tools , and the...

54 S o l v i n g P r o b l e m s www .dell.com | support.dell.com Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver, first try using Device Driver Rollback (see page 49). If that is unsuccessful, then use System Restore. N O T I C E : Before rest...

S o l v i n g P r o b l e m s 55 Undoing the Last System Restore N O T I C E : Before undoing the last system restore, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, po...

S o l v i n g P r o b l e m s 57 14 Enter the date, time, and time zone in the Date and Time Settings window, and then click Next . 15 If you have a network card in your computer, select the appropriate network settings. If you do not have a network card, you will not see this option. Windows XP beg...

www .dell.com | support.dell.com S E C T I O N 3 Front and Back View of the Computer Opening the Computer Cover Looking Inside Your Computer Adding Cards Adding Memory Closing the Computer Cover

62 A d d i n g P a r t s www .dell.com | support.dell.com 4 Remove the computer stand, if attached (see page 16). N O T I C E : Ensure that there is sufficient space to support the open cover—at least 30 cm (1 ft) of desk top space. 5 Press the two release buttons until the cover is free to swing up...

64 A d d i n g P a r t s www .dell.com | support.dell.com System Board memory module connectors (DIMM A, DIMM B) page 69 floppy drive connector (DSKT) hard drive connector (IDE1) battery socket (BATTERY) page 81 CD drive connector (IDE2) main power connector (POWER) microprocessor connector (CPU) mi...

A d d i n g P a r t s 65 C A U T I O N : B e f o r e y o u b e g i n a n y o f t h e p r o c e d u r e s i n t h i s s e c t i o n , f o l l o w t h e s a f e t y i n s t r u c t i o n s l i s t e d i n " W h e n Wo r k i n g I n s i d e Yo u r C o m p u t e r " o n p a g e 1 2 . C A U T I O...

66 A d d i n g P a r t s www .dell.com | support.dell.com b Gently pull on the handle and lift the card cage up and away from the computer. card cage

68 A d d i n g P a r t s www .dell.com | support.dell.com C A U T I O N : S o m e n e t w o r k a d a p t e r s a u t o m a t i c a l l y s t a r t t h e c o m p u t e r w h e n t h e y a r e c o n n e c t e d t o a n e t w o r k . To g u a r d a g a i n s t e l e c t r i c a l s h o c k , b e s u r...

70 A d d i n g P a r t s www .dell.com | support.dell.com 6 If necessary, remove a memory module: a Press out the securing clip at each end of the memory module connector. b Grasp the module and pull up.If the module is difficult to remove, gently ease the module back and forth to remove it from the...

A d d i n g P a r t s 71 9 Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector. Press firmly on the ends of the module until it snaps into place. If you insert the module correctly, the securing clips snap into the cutouts a...

www .dell.com | support.dell.com S E C T I O N 4 Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Information Limited Warranties and Return Policy

74 A p p e n d i x www .dell.com | support.dell.com Microprocessor Microprocessor type Intel ® Pentium ® 4 microprocessor L1 cache 8 KB first-level L2 cache integrated 256-KB at full microprocessor speed System Information System chip set Intel 845 DMA channels four Interrupt levels 15 System BIOS c...

76 A p p e n d i x www .dell.com | support.dell.com Ports and Connectors (continued) Internally accessible: Primary IDE channel 40-pin connector on PCI local bus Secondary IDE channel 40-pin connector on PCI local bus Floppy drive 34-pin connector Video Video controller AGP 4X Controls and Lights Po...

78 A p p e n d i x www .dell.com | support.dell.com The system setup program contains the standard settings for your computer. N O T I C E : Unless you are an expert computer user, don’t change the settings for this program. Certain changes might make your computer work incorrectly. See the followin...

A p p e n d i x 79 Viewing Settings 1 Turn on (or restart) your computer. 2 When the blue Dell™ logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft ® Windows desktop. Then shut down your computer and try...

80 A p p e n d i x www .dell.com | support.dell.com C A U T I O N : B e f o r e y o u b e g i n t h i s p r o c e d u r e , f o l l o w t h e s a f e t y i n s t r u c t i o n s l i s t e d i n " W h e n Wo r k i n g I n s i d e Yo u r C o m p u t e r " o n p a g e 1 2 . If you forget your u...

82 A p p e n d i x www .dell.com | support.dell.com N O T I C E : To avoid damage to the system board while you pry the battery loose, be sure to insert the plastic screwdriver between the battery and the socket (not the system board). 5 Insert the new battery into the socket with the side labeled &...

84 A p p e n d i x www .dell.com | support.dell.com HINT: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following tables. If you need assistance in determining whic...

86 A p p e n d i x www .dell.com | support.dell.com Canada (North York, Ontario) International Access Code: 011 Automated Order-Status System toll free: 1-800-433-9014 AutoTech (Automated technical support) toll free: 1-800-247-9362 Customer Care (From outside Toronto) toll free: 1-800-387-5759 Cust...

88 A p p e n d i x www .dell.com | support.dell.com France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) Home and Small Business Technical Support 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard (Alternative) 04 99 75 40 00 Sale...

90 A p p e n d i x www .dell.com | support.dell.com Jamaica General Support 1-800-682-3639 Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 Technical Support (Server) Technical Support Outside of Japan (Server) toll free: 0120-1984-35 81-44-556-4152 Technical Support (D...

92 A p p e n d i x www .dell.com | support.dell.com Mexico International Access Code: 00 Country Code: 52 Customer Technical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Nethe...

94 A p p e n d i x www .dell.com | support.dell.com Singapore (Singapore) International Access Code: 005 Country Code: 65 Technical Support toll free: 800 6011 051 Customer Service (Penang, Malaysia) 604 633 4949 Transaction Sales toll free: 800 6011 054 Corporate Sales toll free: 800 6011 053 South...

98 A p p e n d i x www .dell.com | support.dell.com Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. 2 Include a cop...

A p p e n d i x 99 Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that i...

A p p e n d i x 101 Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial env...

102 A p p e n d i x www .dell.com | support.dell.com The following information is provided on the device or devices covered in this document in compliance with FCC regulations: • Model number: DHS • Company name: Dell Computer CorporationOne Dell WayRound Rock, Texas 78682 USA Battery Disposal Your ...

104 A p p e n d i x www .dell.com | support.dell.com Información para NOM (únicamente para México) La información siguiente se proporciona en el dispositivo o en los dispositivos descritos en este documento, en cumplimiento con los requisitos de la Norma Oficial Mexicana (NOM): Exportador: DellOne D...

108 A p p e n d i x www .dell.com | support.dell.com This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; acces...

A p p e n d i x 109 Limited Warranty Coverage During Year Two During the second year of this limited warranty, Dell will provide, on an exchange basis and subject to Dell’s Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this li...

110 A p p e n d i x www .dell.com | support.dell.com General Provisions THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMIT...

120 A p p e n d i x www .dell.com | support.dell.com This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; acces...

A p p e n d i x 121 Coverage During Year Two During the second year of this limited warranty, Dell will provide, on an exchange basis and subject to Dell’s Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty wh...

124 A p p e n d i x www .dell.com | support.dell.com Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a product, its warranty term is n...

A p p e n d i x 127 One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) Guarantee Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell comp...

128 A p p e n d i x www .dell.com | support.dell.com Limitation and Statutory Rights Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In th...

I n d e x 129 A audio. See sound B battery disposal, 81replacing, 81 BIOS, 78 C cards adding, 65connectors, 64 CD drive fixing problems, 40 CD-RW drive fixing problems, 41 computer back view, 60closing cover, 71crashes, 43error messages, 29front door, 60front view, 60internal parts, 63 opening cover...