Black Box SW722A-R4 - Manuals

10 SERVSWITCH™ QUICK INSTALL GUIDE 3. Cascade Connections (Optional) If you want to connect submaster (slave) ServSwitch units to your master unit,use the coaxial Expansion Cable EHN284 . Plug one end of this cable (it doesn’t matter which end) into the submaster unit’s MONITOR/KEYBOARD/MOUSE port. ...

SERVSWITCH™ QUICK INSTALL GUIDE 4. CPU Connections Which cables you use and how you connect them will depend on what type ofequipment you’re using: If your CPU’s keyboard And if your CPU’s Refer to this section and mouse ports are video port is this (on this page): this type (with this type (with th...

SERVSWITCH™ QUICK INSTALL GUIDE Figure 7. PS/2 type CPU connections. RS-232 POWER MONITOR/KEYBOARD/MOUSE CPU 5 CPU 6 CPU 7 CPU 8 CPU 2 CPU 1 CPU 4 CPU 3 13 EHN051 or EHN282 To kbd port To mouse port To video port

18 SERVSWITCH™ QUICK INSTALL GUIDE 5. The RS-232 Connection (Required for Upgrading Firmware, Optional Otherwise) To attach the ServSwitch’s RS-232 port to the RS-232 serial port of a PC ormodem for upgrading firmware (required) or for out-of-band port switchingand diagnostics (optional), you will n...

SERVSWITCH™ QUICK INSTALL GUIDE • If you are connecting the Switch to a computer at another site through a modem with a DB25 female serial port, use the 6-wire cable EL06MS and the DB25 male adapter FA042 , as shown in Figure 14. Figure 14. RS-232 connection to DB25 male computer port. RS-232 POWER ...

20 SERVSWITCH™ QUICK INSTALL GUIDE 6. The Power Connection Attach the outlet end of the included power cord into the Switch. Attach the plug end of the cord to a wall outlet. See Figure15. Figure 15. The power connection. RS-232 POWER MONITOR/KEYBOARD/MOUSE CPU 5 CPU 6 CPU 7 CPU 8 CPU 2 CPU 1 CPU 4 ...

CUSTOMER SUPPORT INFORMATION Order toll-free in the U.S. 24 hours, 7 A.M. Monday to midnight Friday: 877-877-BBOXFREE technical support, 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746Mail order: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018Web site: www.blackb...

1 THE SERVSWITCH™ FAMILY Welcome to the ServSwitch TM Family! Thank you for purchasing a BLACK BOX ® ServSwitch ™ Brand KVM switch! We appreciate your business, and we think you’ll appreciate the many ways that yournew ServSwitch keyboard/video/mouse switch will save you money, time, andeffort. That...

2 SERVSWITCH™ TRADEMARKS USED IN THIS MANUAL BLACK BOX and the logo are registered trademarks, ServSwitch, ServSwitch Ultra, Matrix ServSwitch, and ServManager are trademarks, of Black BoxCorporation. Apple and Macintosh are registered trademarks of Apple Computer, Inc. ProComm is a registered trade...

4 SERVSWITCH™ NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referen...

5 NOM STATEMENT 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos,poniendo particular aten...

6 SERVSWITCH™ Contents Chapter Page 1. Specifications ........................................................................................... 10 2. Introduction ............................................................................................. 132.1 The Complete Package .................

7 TABLE OF CONTENTS Chapter Page 4.4 Using the RS-232 Port ....................................................................... 44 4.4.1 Connecting Equipment to the Port ..................................... 44 4.4.2 Switching Ports Remotely (Optional) .................................. 45 4.4.3 ...

9 TABLE OF CONTENTS Appendix Page Appendix A: NVRAM Factory Defaults ......................................................... 78 A.1 Keyboard-Command Settings ........................................................... 78A.2 On-Screen Configuration Settings ............................................

10 SERVSWITCH™ 1. Specifications HardwareRequired — Monitor that supports your computers’ highest videostandard (see Section 4.1.1 ) Compliance — CE, FCC Part 15 Subpart J Class A, IC Class/classe A Standards — With original Serv cabling: VGA (color or monochrome/ page white) video; With original Se...

11 CHAPTER 1: Specifications User Controls — All models: Keyboard commands;On-screen menus; SW721A-R4: (3) Front-mounted pushbuttons: “ON/OFF” (power), “+” (switch to next port), and “–” (switch to previous port); All models except SW721A-R4: (2) Front-mounted pushbuttons: “ ” (switch to next port) ...

12 SERVSWITCH™ Power — SW721A-R4: From wallmount external power supply (type may vary, refer to labeling on transformer):Either: Input: 90 to 260 VAC at 50 or 60 Hz, 65 to 130 mA;Output: +8 VDC at 1.5 A, –8 VDC at 375 mA; or: Input: 90 to 264 VAC at 47 to 63 Hz, 78 to 156 mA;Output: +12 VDC at 1 A, ...

15 CHAPTER 2: Introduction 2.3 The Front Panel The front panels of the ServSwitch feature two or three pushbutton switches andseveral LED indicators. To familiarize yourself with these controls and indicators,refer to Figures 2-1, 2-2, and 2-3 below and the descriptions that follow on the nextpage. ...

16 SERVSWITCH™ Panel Label Description POWER (left) Main Power LED: Lights to indicate that unit is powered ON. ON/OFF 2-port units only: Press this button to turn the ServSwitch ON or OFF. [Numbered] CPU Status LEDs: Numbered pairs of LEDs indicate thestatus of the CPU or submaster (cascaded) Serv ...

17 CHAPTER 2: Introduction 2.4 The Rear Panel All cable connections are made at the rear panel of the ServSwitch, asillustrated in Figures 2-4 and 2-5 and described below. Figure 2-4. The rear panel of a 2 to 1 Ser vSwitch (SW721A-R4). Figure 2-5. The rear panel of a 16 to 1 Ser vSwitch (SW725A-R4)....

19 CHAPTER 2: Introduction 2.5 Cable Requirements Many switches of this type have what seems like ten million connectors on theirrear panels: one for each CPU’s video cable, one for each keyboard cable, and athird for each mouse cable. The potential for tangling or mismatching cables ishigh. By cont...

21 CHAPTER 3: Installation 3.2 Installation Procedure This section provides complete instructions for the hardware setup of a singleServSwitch. (For detailed instructions on the capabilities and concerns involved ininstalling a cascaded Switch system, see Section 3.3 ; to make troubleshooting the in...

22 SERVSWITCH™ 3.2.3 C ONNECTING CPU S CPU Adapter Cables run from the ServSwitch to the keyboard port, mouse port,and video-output port of each CPU you want to directly attach to it. Different typesof this cable fit the connectors on different computers (see Appendix B ). This cable also comes in t...

23 CHAPTER 3: Installation 3.2.4 C ONNECTING S UBMASTERS (O PTIONAL ) To connect a submaster Serv type switch (ServSwitch, ServSwitch Ultra, MatrixServSwitch, ServManager, etc.) to a master ServSwitch, run a ServSwitch toServSwitch Expansion Cable (our product code EHN055 for original cable orEHN274...

24 SERVSWITCH™ 3.2.5 P OWERING U P THE S YSTEM 1A. 2-port model (SW721A-R4): Making sure that the connected CPUs and any connected submasters are OFF (powered down), take the output cord of theServSwitch’s power supply and plug its 5-pin DIN male connector into thepower jack on the rear panel of the...

25 CHAPTER 3.2.6 C HANGING THE K EYBOARD S ETTING OF W INDOWS NT 4.0 CPU S If any CPUs attached to your ServSwitch are running Microsoft Windows NT 4.0,you must change the keyboard setting in their Control Panel from the default, “Microsoft Enhanced Keyboard,” to “Standard 101/102 or Microsoft Natur...

26 SERVSWITCH™ 3.3 Cascading in ServSwitch Systems In a normal cascaded ServSwitch system, the shared monitor(s), keyboard(s), andmouse (mice) are directly attached to one or more “master” Serv-Switches, while allthe CPUs are indirectly attached through “submasters” (subsidiary ServSwitches,ServSwit...

27 CHAPTER 3: Installation say that CPUs 1 through 8 are “shared,” we mean that they can be accessed byeither master at different times, not by both masters simultaneously.) Adding a third 4-port submaster unit would give you a total of 17 ports, and so on. (To reachall of the CPUs in cascaded syste...

28 SERVSWITCH™ Figure 3-2. Basic Ser vSwitch cascading. CPU 7CPU 6CPU 5CPU 4CPU 3CPU 2CPU 1 4321 4321 CPU 16CPU 15CPU 14CPU 13 4321 CPU 12CPU 11CPU 10CPU 1 9 4321 CPU 8CPU 7CPU 6CPU 5 4321 CPU 4CPU 3CPU 2CPU 1 4321 MONITORKEYBOARDMOUSE MASTER UNIT ADAPTER CABLES SUBMASTER UNIT CPU SS to SS MKM MONIT...

29 CHAPTER 3: Installation • You must not cascade submasters to more than one “layer.” That is, you may connect submasters to the CPU ports of one or (with Matrix ServSwitchsubmasters) two master ServSwitches, but do not connect any submasters to submasters’ CPU ports. To illustrate this restriction...

30 SERVSWITCH™ • If you are attaching more than one submaster to a slimline or full-size master ServSwitch, we strongly recommend that all of the submasters have the samenumber of ports. This is because the Switch’s “Expansion width” command/parameter—the value it uses to calculate how many ports ea...

32 SERVSWITCH™ 4. Operation: Hardware and Keyboard Commands The first part of this chapter, Section 4.1 , gives you some guidelines that you should follow to make sure your ServSwitch works properly with your equipment. Section 4.2 summarizes the ServSwitch’s keyboard commands, and Section 4.3 descr...

33 CHAPTER 4: Operation: Hardware and Keyboard Commands Though the ServSwitch can convert any supported keyboard or mouse protocol to any other, this is not enough to overcome all of the vast differences betweeninput devices. If all of your CPUs are of the same type, we recommend that you usethe cor...

35 CHAPTER 4: Operation: Hardware and Keyboard Commands The ServSwitches will support SVGA (Super VGA) video, but with original Servcables the video quality will decrease markedly at higher resolutions and distances.Table 4-2, below, illustrates this. The distances in the table are total cable lengt...

37 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.2 Keyboard-Command Summary Table 4-4 below and on the next page summarizes the commands that can be sentto the ServSwitch. To enter any command at the shared keyboard, first press andrelease the left Control key, represented by “[Ctrl].” (Thi...

39 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.3 The Commands in Detail 4.3.1 S ELECTING A P ORT FROM THE S HARED K EYBOARD To select a port from your keyboard, press and release your keyboard’s left Controlkey ([Ctrl]), then type in the port number: If “Maximum Ports” is set to 1 to 9: T...

40 SERVSWITCH™ 4.3.3 S CAN M ODE To start scanning (switching from CPU to CPU in a continuous rotation) from thekeyboard, press and release the left Control key ([Ctrl]), then press [S]. TheServSwitch will begin scanning sequentially from its currently selected portthrough the higher-numbered ports,...

41 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.3.6 R ESET This command, along with the commands described in the next two sections, cancome in handy when certain problems arise. It will reboot your keyboard andmouse without your having to power down the station or the system, and will als...

42 SERVSWITCH™ 4.3.7 S END N ULL B YTE (PS/2 T YPE M ICE O NLY ) PS/2 type mice send control data to CPUs in three-byte increments. Sometimes,because of electronic transients, unusual power-up effects, or plugging andunplugging of cables from live equipment, the currently selected CPU in aServSwitch...

43 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.3.9 D ISPLAY L ABEL One of the ServSwitch’s graphic-overlay functions is to display the on-screen “label”window that contains the number and assigned name of the currently selected CPU(see Section 5.4.3 ). If this label is not on screen, you ...

44 SERVSWITCH™ 4.4 Using the RS-232 Port 4.4.1 C ONNECTING E QUIPMENT TO THE P ORT For your convenience, a computer or terminal with an EIA/TIA RS-232 serial portcan be connected to the RS-232 serial port (RJ-12 connector) on the ServSwitch’srear panel (see Appendix C for a pinout of this connector)...

45 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.4.2 S WITCHING P ORTS R EMOTELY (O PTIONAL ) To switch ports on a ServSwitch from a remote computer or terminal attached tothe Switch’s RS-232 port, take these steps: 1. Set your computer for serial communication at 9600 bps, no parity, 8 dat...

46 SERVSWITCH™ 4.4.3 U PGRADING THE F IRMWARE (F LASH M EMORY ) The ServSwitch has flash memory, which means its firmware may be reloaded(upgraded) in order to support new features or fix any problems in its operation. Toget new firmware revisions when they become available, you can download themfro...

48 SERVSWITCH™ 6. Press the Enter key on the PC’s keyboard. (If your keyboard does not have an Enter key, press the Return key instead.) LED 3 will go dark briefly while theServSwitch reboots itself and runs its new firmware. The Switch should thenlight LED 4 and send some diagnostic information abo...

50 SERVSWITCH™ 5. Operation: On-Screen Display 5.1 Overview You can use the ServSwitch’s on-screen display to: 1. Configure the ServSwitch through a series of configuration menus (triggered with the [Ctrl] [F12] command, where [Ctrl] is the left Control key). 2. Switch to different computers from a ...

55 CHAPTER 5: Operation: On-Screen Display 5.2.3 C ONFIGURE S YSTEM : M AXIMUM C OMPUTERS This setting corresponds to the number of computers (CPUs) connected to theServSwitch system. It comes in handy when you are cascading, or are only usingsome of the CPU ports on a single Switch: When the Switch...

56 SERVSWITCH™ 5.2.4 C ONFIGURE S YSTEM : E XPANSION U NITS This setting corresponds to the number of “submaster” (expansion) Serv units thatare connected to the main master ServSwitch. It helps to determine which CPUnumber is associated with which physical connector. If you aren’t cascading, thisnu...

59 CHAPTER 5: Operation: On-Screen Display 5.3 The “Configure Computers” Page Use this page to set the name, keyboard type, and mouse type for each of theServSwitch’s CPU ports. Access it from the main menu by hitting [Enter] when“Configure computers” is highlighted. The page is shown below in Figur...

60 SERVSWITCH™ 5.3.1 C ONFIGURE C OMPUTERS : C OMPUTER N AME Each computer can be given a name consisting of up to 16 characters. Thesenames appear as labels in the “Computer select” window (see Section 5.6 ). To change a computer name, press [Enter] while the corresponding “Computername” field is h...

61 CHAPTER 5: Operation: On-Screen Display 5.3.2 C ONFIGURE C OMPUTERS : K EYBOARD Use this field to tell the ServSwitch what type of keyboard mode (PC mode 1, 2, or3) a given CPU uses. To change a CPU port’s keyboard mode, press [Enter] whilethe corresponding “Keyboard” field is highlighted. A keyb...

63 CHAPTER 5: Operation: On-Screen Display 5.4 The “Configure Overlay” Page Use this page to set the color of the configuration menus, the resolution ofServSwitch-generated video, the type and timing of the Switch-generated screensaver, the appearance of the “Computer select” window, and the appeara...

64 SERVSWITCH™ 5.4.1.B Resolution This item gives you maximum monitor-type flexibility by determining theresolution and refresh rate of the video signal that the ServSwitch sends to theshared monitor while the unit isn’t receiving any video from the CPU. The possiblechoices—all using 640 x 480 resol...

65 CHAPTER 5: Operation: On-Screen Display 5.4.2 C ONFIGURE O VERLAY : C OMPUTER S ELECT W INDOW 5.4.2.A Background Color and Text Color These items determine the background and text colors of the “Computer selectwindow” (see Section 5.6 ). The “solid” colors available are black, red, green, yellow,...

68 SERVSWITCH™ 5.5 The “Configure Security” Page Use this page to set security options for the ServSwitch. Access this page, shown inFigure 5-10 below, from the main menu by hitting [Enter] when “Configuresecurity” is highlighted. Figure 5-10. The “Configure security” page. 5.5.1 T HE C ONFIGURATION...

69 CHAPTER 5: Operation: On-Screen Display ServSwitch will begin displaying its currently selected screen saver (see Section 5.4.1.C ) over the whole screen. The Switch will not display any computer video, nor will it accept any keyboard commands, until a user logs in by enteringthe access password....

70 SERVSWITCH™ 5.6 The “Computer Select Window” You can bring up a “computer select window” on the shared monitor’s screen toselect a specific computer from a list of computers attached to the ServSwitch.Access the window, shown in Figure 5-11 below, by pressing and releasing the left[Ctrl] key and ...

71 CHAPTER 6: Troubleshooting 6. Troubleshooting The first two sections of this chapter discuss things to try when problems arise in aServSwitch system. If the trouble you’re having with the Switch is something youhaven’t seen before, or if the trouble seems minor, try the procedures detailed in Sec...

72 SERVSWITCH™ 6.2 Common Problems 6.2.1 A CPU C ONNECTED TO Y OUR S ERV S WITCH OR A S UBMASTER D OESN ’ T B OOT , AND Y OU G ET A K EYBOARD OR M OUSE E RROR A. First make sure your ServSwitch and (if one is involved) your submaster are plugged in and powered up. B. If the Switch and submaster are ...

73 CHAPTER 6: Troubleshooting 6.2.2 Y OU C AN ’ T S WITCH P ORTS FROM THE K EYBOARD A. Can you do anything from the keyboard? If not, the keyboard strand of your MKM cable has probably come loose. Reconnect it. B. The ServSwitch might have lost power for less than three seconds. (This can cause the ...

74 SERVSWITCH™ 6.2.5 T HE S ERV S WITCH S CANS OR S WITCHES TO E MPTY OR N ONEXISTENT P ORTS A. The “Maximum computers” setting is too high. (If any of the CPUs you can access are receiving garbage characters, this is a good indicator.) Set MaximumPorts to match the number of CPUs in your system. Se...

75 CHAPTER 6: Troubleshooting 6.2.9 Y OUR M OUSE D OESN ’ T M OVE THE P OINTER /C URSOR A. What type of mouse is it? If it is any type other than those listed as being supported in item A under Section 6.2.6 , chances are that the ServSwitch doesn’t support it. B. The mouse might not be configured p...

76 SERVSWITCH™ E. The CPU is sending video with sync on green, which the ServSwitch does not currently support. Call Black Box for technical support. F. If the video problem is not centered on the monitor, check the video strands of your cables. Tighten any loose connections. G. If no cable connecto...

77 CHAPTER 6: Troubleshooting 6.2.16 T HE S ERV S WITCH D OESN ’ T W ORK W ITH Y OUR D ONGLE -P ROTECTED S OFTWARE The ServSwitch does not support keyboard-line dongles (the devices required to beinserted into the keyboard line by some software for copy protection). 6.2.17 T HE S ERV S WITCH D OESN ...

78 SERVSWITCH™ Appendix A: NVRAM Factory Defaults A.1 Keyboard-Command Settings The tables below shows, for the ServSwitch’s keyboard-command configurationoptions, the default values stored in nonvolatile memory (NVRAM) when theServSwitch is shipped from the factory. It also shows what commands or a...

79 APPENDIX A: NVRAM Factory Defaults A.2 On-Screen Configuration Settings The table below and on the next page shows, for the ServSwitch’s saveable on-screen display options, the default values stored in nonvolatile memory (NVRAM)when the ServSwitch is shipped from the factory. Option Default setti...

80 SERVSWITCH™ Option Default setting Computer label Background color .........................Transparent blueText color ......................................WhitePosition..........................................X=3, Y=90Show computer number ..............YesFade out ................................

81 APPENDIX B: Cable Product Codes Appendix B: Cable Product Codes The table below and on the next page lists the product codes for all the types ofcables we currently offer for use with the ServSwitch. The four digits that follow thedash in each product code indicate how long each cable is in feet ...

84 SERVSWITCH™ Appendix D: The LK461 Keyboard Some of the computers manufactured by Compaq ® subsidiary Digital Equipment Corporation come with a special keyboard called the DEC LK461. The ServSwitchsupports this keyboard by passing through unaltered the scan codes of certainproprietary keys (such a...

85 APPENDIX E: Installing the 4-Port Expansion Board Appendix E: Rackmounting the ServSwitch If you want to mount your -R4 ServSwitch in a 19", 23", or 24" rack, make sure youget the right ServSwitch Rackmounting Kit: product code RMK19M, RMK23M, orRMK24M respectively for the mini-chassi...