Black Box KV5300 Series - Manuals

5 NOM STATEMENT 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos,poniendo particular aten...

6 SERVSWITCH™ AND SERVSWITCH ULTRA™ Contents Chapter Page 1. Specifications ........................................................................................... 10 2. Introduction ............................................................................................. 142.1 The Complete ...

7 TABLE OF CONTENTS Chapter Page 4. Operation: Hardware and Commands (continued)4.3 The Commands in Detail (continued) 4.3.7 Set Keyboard/Mouse (IBM and Multiplatform Regular ServSwitches Only) ........................................... 43 4.3.7.A Keyboard Types (IBM Type Keyboard Only) ........ 44...

8 SERVSWITCH™ AND SERVSWITCH ULTRA™ Contents (continued) Chapter Page 5. Operation: On-Screen Display (continued)5.2 The “Configure System” Page (continued) 5.2.4 Configure System: Expansion Units (IBM and Multiplatform Models Only) ........................................... 72 5.2.5 Configure Syst...

9 TABLE OF CONTENTS Chapter Page 6. Troubleshooting (continued)6.2 Common Problems (continued) 6.2.6 Mouse Driver Doesn’t Load ................................................. 88 6.2.7 Can’t Access Mouse Functions ............................................. 88 6.2.8 PS/2 Mouse Gets Out of Sync .....

10 SERVSWITCH™ AND SERVSWITCH ULTRA™ 1. Specifications HardwareRequired — Monitor that supports your computers’ highest videostandard; in multiplatform applications, should be amultisync model capable of forming video from eithercomposite sync or separate horizontal and vertical syncsignals (see Sec...

11 CHAPTER 1: Specifications Interfaces(continued)— CPU and MONITOR/KEYBOARD/MOUSE ports (continued):Multiplatform (KV30xx, KV50xx) models: Proprietary composite of: • IBM AT, IBM PS/2, Sun, or ADB keyboard; • RS-232, PS/2, Sun, or ADB mouse; and• Video (standards listed above) Resolution — With ori...

12 SERVSWITCH™ AND SERVSWITCH ULTRA™ Indicators — SW721 and KVxx02 models: (5) Front-mounted LEDs: (1) [Unit] POWER, (2) SELECT, (2) [CPU] POWER; SW722 and KVxx04 models: (9) Front-mounted LEDs: (1) [Unit] POWER, (4) SELECT, (4) [CPU] POWER; SW723 and KVxx08 models: (9) Front-mounted LEDs: (1) [Unit...

13 CHAPTER 1: Specifications Power(continued)— For 230-VAC, 50-Hz operation (continued): Slimline and full-size (SW723AE, SW724AE, SW725AE, KV3104FAE, KV510xFAE, KVxx08SAE, KVxx12FAE,and KVxx16FAE) models:From wallmount power supply PS018E: Optimal input: 230 VAC, 50 Hz, 60 mA;Output: 16.5 VAC CT, 1...

14 SERVSWITCH™ AND SERVSWITCH ULTRA™ 2. Introduction Thank you for choosing a ServSwitch™ or ServSwitch Ultra™. Designed with yourneeds in mind, your new Switch will simplify your job by helping you organize yourmultiple-computer application. With your Switch—depending on which model youhave—you can...

15 CHAPTER 2: Introduction • The units have flash memory, so you can upgrade their firmware through their RS-232 ports. • Rackmount kits are also available. • Full-size 4-, 8-, and 12-port units can be expanded up to 16 ports by installing a 4-Port Expansion Board (see Appendix F ). Features exclusi...

16 SERVSWITCH™ AND SERVSWITCH ULTRA™ 2.3 The Front Panel The front panels of the ServSwitch feature three pushbutton switches and severalLED indicators. To familiarize yourself with these controls and indicators, refer toFigures 2-1, 2-2, and 2-3 below and the descriptions that follow on the next pa...

17 CHAPTER 2: Introduction Panel Label Description POWER Main Power LED: Lights to indicate that unit is powered ON. ON/OFF Power Button: Pressing this button turns the unit ON andOFF when the power supply is plugged into the unit and intoa working outlet. CPU STATUS CPU Status LEDs: Numbered pairs ...

18 SERVSWITCH™ AND SERVSWITCH ULTRA™ 2.4 The Rear Panel All cable connections are made at the rear panel of the ServSwitch, asillustrated in Figure 2-4 and described below. Figure 2-4. The rear panel of a 16 to 1 Ser vSwitch (KV3x16F). Panel Label Connector Description Connect the sharing computers ...

19 CHAPTER 2: Introduction Panel Label Connector Description Connect the ServSwitch’s power-supply cordhere. This is not a keyboard input. Power transformers are available for 110 VAC or230 VAC. Both have center-tapped output of17 VAC at 700mA. 5-pin DIN F POWER If you connect a more distant compute...

20 SERVSWITCH™ AND SERVSWITCH ULTRA™ 2.5 Cable Requirements Many switches of this type have what seems like ten million connectors on theirrear panels: one for each CPU’s video cable, one for each keyboard cable, and athird for each mouse cable. The potential for tangling or mismatching cables ishig...

22 SERVSWITCH™ AND SERVSWITCH ULTRA™ 3.2 Installation Procedure This section provides complete instructions for the hardware setup of a singleServSwitch. (For detailed instructions on the capabilities and concerns involved ininstalling a cascaded Switch system, see Section 3.3 ; to make troubleshoot...

23 CHAPTER 3: Installation 3.2.3 C ONNECTING CPU S CPU Adapter Cables run from the ServSwitch to the keyboard port, mouse port,and video-output port of each CPU you want to directly attach to it. Different typesof this cable fit the connectors on different computers (see Appendix B ). This cable als...

24 SERVSWITCH™ AND SERVSWITCH ULTRA™ of this writing, it does not support docking stations; your Serv systemmight not function properly if any are attached. Even if you connect your ThinkPad directly (rather than through a d o c k i n g s t a t i o n ) t o t h e k e y b o a r d , v i d e o , a n d m...

25 CHAPTER 3: Installation 3.2.6 S WITCHING FROM THE K EYBOARD Your ServSwitch is now ready for operation using its default settings. To take fulladvantage of the Switch’s features, refer to Chapter 4 , which gives detailed information about each of the ServSwitch commands, describing each command’s...

26 SERVSWITCH™ AND SERVSWITCH ULTRA™ You can add submasters to your ServSwitch system as you need them. For eachsubmaster you add to the system, you add as many ports as are on that submaster,minus the one port on each master “above” it that’s now occupied. Refer toFigure 3-2 on the next page: • Con...

27 CHAPTER 3: Installation Figure 3-2. Basic Ser vSwitch cascading. CPU1 CPU3 CPU2 CPU4 MONITOR/KEYBOARD/MOUSE RS-232 POWER 17VAC CT CPU1 CPU3 CPU2 CPU4 MONITOR/KEYBOARD/MOUSE RS-232 POWER 17VAC CT CPU 7CPU 6CPU 5CPU 4CPU 3CPU 2CPU 1 4321 4321 CPU1 CPU3 CPU2 CPU4 MONITOR/KEYBOARD/MOUSE RS-232 POWER ...

29 CHAPTER 3: Installation • You must not cascade submasters to more than one “layer.” That is, you may connect submasters to the CPU ports of one or (with Matrix ServSwitchsubmasters) two master ServSwitches, but do not connect any submasters to submasters’ CPU ports. To illustrate this restriction...

30 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4. Attach the power supplies to the master(s) and to the submasters. Plug in the power supplies, but do not turn the master(s) or submasters ON. 5. Turn ON all of the submaster units, then the master unit(s). 6. Turn ON the computer identified as CPU 1. Wait unti...

31 CHAPTER 4: Operation: Hardware and Keyboard Commands 4. Operation: Hardware and Keyboard Commands The first part of this chapter, Section 4.1 , gives you some guidelines that you should follow to make sure your ServSwitch works properly with your equipment. Section 4.2 summarizes the ServSwitch’s...

32 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.1.2 M OUSE AND K EYBOARD When you power up your ServSwitch system, make sure that your CPUs, mouse(mice), and keyboard(s) are properly cabled to the Switch (or to the appropriatemaster or submaster unit). When you boot up your CPUs, the master(s) and/orsubmaste...

33 CHAPTER 4: Operation: Hardware and Keyboard Commands • If you are using a PC mouse as the common mouse, make sure that the IBM PC CPUs use only the generic Microsoft mouse driver MOUSE.COM , version 4.0 at least and preferably version 9.01 or higher. If you’re running Windows ® 3.x, this driver m...

34 SERVSWITCH™ AND SERVSWITCH ULTRA™ Table 4-1. Keyboard Mapping by the Multiplatform Ser vSwitches Generally, the ServSwitch interprets keys by their positions on the keyboard, so any keys thatoccupy more or less the same positions and perform more or less the same functions acrossplatforms will ma...

35 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.1.3 M ONITOR NOTE At resolutions up to 800 x 600, the video quality for most ServSwitchapplications will be excellent. At higher resolutions, however, you mightsee a little fuzziness on your monitor no matter how close to ideal yourServSwitch...

36 SERVSWITCH™ AND SERVSWITCH ULTRA™ The IBM and multiplatform ServSwitches will support SVGA (Super VGA) video,but with original Serv cables the video quality will decrease markedly at higherresolutions and distances. Table 4-2, below, illustrates this. The distances in thetable are total cable len...

38 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.2 Keyboard-Command Summary Table 4-4 below and on the next two pages summarizes the commands that can besent to the ServSwitch. To enter any command at the shared keyboard, first pressand release the left Control Key, represented by “[CTRL].” (This cues the Swi...

41 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.3 The Commands in Detail 4.3.1 S ELECTING A P ORT FROM THE S HARED K EYBOARD To select a port from your keyboard, press and release your keyboard’s left Controlkey ([CTRL]), then type in the port number: If “Maximum Ports” is set to 1 to 9: T...

42 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.3.3 S CAN M ODE To start scanning (switching from CPU to CPU in a continuous rotation) from thekeyboard, press and release the left Control key ([CTRL]), then press [S]. TheServSwitch will begin scanning sequentially from its currently selected portthrough the ...

43 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.3.6 S ET S CREEN -S AVER I NTERVAL This feature reduces the wear on your shared screen and provides security for yoursystem by blanking the screen when there has been no keyboard activity for aspecified length of time. To set the screen-saver...

45 CHAPTER 4: Operation: Hardware and Keyboard Commands change from a PC Mouse to a Microsoft serial mouse. (If you send the ServSwitch aSet Keyboard/Mouse command that attempts to change the shared-mouse type,but the shared mouse is Sun or Apple type or the Switch can autosense that themouse is oth...

47 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.3.7.E Command Procedure On the input side of the ServSwitch, you might need to issue this command twice— once to set the keyboard type and once to set the mouse type. You can enter theseglobal input-side commands at any time. On the output si...

48 SERVSWITCH™ AND SERVSWITCH ULTRA™ KEYBOARD/MOUSE port (this will require an MKM Adapter Cable), andselect the port as if the submaster were a single unit. Then issue the SetKeyboard Mode and Keep Settings commands as described in the previousparagraphs. Unplug the keyboard and reconnect the subma...

49 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.3.8 S ET M AXIMUM P ORTS Use this command to tell a ServSwitch the total number of ports in its system (onthat Switch and all attached submasters) to which devices are or will be connected.This allows the scan function to cycle correctly with...

52 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.3.10 S ET U NITS (IBM AND M ULTIPLATFORM M ODELS O NLY ) Use this command to tell a n IBM only or multiplatform ServSwitch master how many submasters (as opposed to CPUs) are directly attached to it. It doesn’tmatter what kind of Serv device the submaster is. F...

54 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.3.11 S ET K EYBOARD T YPEMATIC (IBM AND M ULTIPLATFORM M ODEL S ERV S WITCHES AND IBM C OMPATIBLE K EYBOARDS O NLY ) Most IBM type keyboards have an internal seven-bit “typematic” setting whichgoverns the way the keyboard responds when you hold a key down to fo...

56 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.3.12 T RANSPOSE C OMMAND AND A LT K EYS This command is designed to make life easier for people used to the Sun or Mackeyboard who now need to use a Windows 95/Windows 98 style (104/105-key) PCtype shared keyboard, or vice versa. In the ServSwitch’s default set...

57 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.3.14 S END N ULL B YTE (PS/2 T YPE M ICE O NLY ) PS/2 type mice send control data to CPUs in three-byte increments. Sometimes,because of electronic transients, unusual power-up effects, or plugging andunplugging of cables from live equipment,...

58 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.3.16 S END [S TOP ] The Sun keyboard has too many keys for them all to be mapped one-to-one to keyson a PC or Mac keyboard, so there are a few Sun keys that PC and Mac keyboardscan’t directly reproduce. (See Section 4.1.2 and Table 4-1 on page 34.) If you absol...

60 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.4 Using the RS-232 Port 4.4.1 C ONNECTING E QUIPMENT TO THE P ORT For your convenience, a computer or terminal with a TIA RS-232 serial port can beconnected to the RS-232 serial port (RJ-12 connector) on the ServSwitch’s rearpanel (see Appendix C for a pinout o...

61 CHAPTER 4: Operation: Hardware and Keyboard Commands 4.4.2 S WITCHING P ORTS R EMOTELY (O PTIONAL ) To switch ports on a ServSwitch from a remote computer or terminal attached tothe Switch’s RS-232 port, take these steps: 1. Set your computer for serial communication at 9600 bps, no parity, 8 dat...

63 CHAPTER 4: Operation: Hardware and Keyboard Commands 5. If the file transfer is successful, press the space bar on the PC’s keyboard. LED 2 will go dark briefly while the ServSwitch begins reprogramming itsflash memory with the new firmware. It should send the message: Programming flash This will...

64 SERVSWITCH™ AND SERVSWITCH ULTRA™ 4.4.3.B Upgrading the Firmware with the DOS COPY Command Alternatively, you can, if you choose, upgrade a unit’s firmware with the DOS COPYcommand. Use caution: The ServSwitch will attempt to send text messages back toyou during this process, but DOS has no way o...

65 CHAPTER 4: Operation: Hardware and Keyboard Commands If, however, an error occurs, LED 2 will remain dark, and there is a chance that the computer will lock up (you might have to reboot). If thecomputer is OK, you’ll have to go back to step 3. If the second attemptdoesn’t work, call Black Box for...

66 SERVSWITCH™ AND SERVSWITCH ULTRA™ 5. Operation: On-Screen Display(ServSwitch Ultra and ServSwitch with Overlay Board Installed Only) 5.1 Overview You can use the ServSwitch Ultra’s on-screen display to: 1. Configure the ServSwitch Ultra through a series of configuration menus (trig- gered with th...

75 CHAPTER 5: Operation: On-Screen Display 5.3 The “Configure Computers” Page Use this page to set the name, keyboard type, and mouse type for each CPU port.Access it from the main menu by hitting [Enter] when “Configure computers” ishighlighted. The page is shown below in Figure 5-5. (The arrow in ...

79 CHAPTER 5: Operation: On-Screen Display 5.4 The “Configure Overlay” Page Use this page to set the color of the configuration menus, the resolution ofServSwitch-Ultra-generated video, the type and timing of the Switch-generatedscreen saver, the appearance of the “Computer select” window, and theap...

81 CHAPTER 5: Operation: On-Screen Display 5.4.2 C ONFIGURE O VERLAY : C OMPUTER S ELECT W INDOW 5.4.2.A Background Color and Text Color These items determine the background and text colors of the “Computer selectwindow” (see Section 5.5 ). The “solid” colors available are black, red, green, yellow,...

84 SERVSWITCH™ AND SERVSWITCH ULTRA™ 5.5 The “Computer Select Window” You can bring up a “computer select window” on the shared monitor’s screen toselect a specific computer from a list of computers attached to the ServSwitchUltra. Access the window, shown in Figure 5-10 below, by pressing and relea...

85 CHAPTER 6: Troubleshooting 6. Troubleshooting The first two sections of this chapter discuss things to try when problems arise in aServSwitch system. If the trouble you’re having with the Switch is something youhaven’t seen before, or if the trouble seems minor, try the procedures detailed in Sec...

86 SERVSWITCH™ AND SERVSWITCH ULTRA™ 6.2 Common Problems 6.2.1 A CPU C ONNECTED TO Y OUR S ERV S WITCH OR A S UBMASTER D OESN ’ T B OOT , AND Y OU G ET A K EYBOARD OR M OUSE E RROR A. First make sure your ServSwitch and (if one is involved) your submaster are plugged in and powered up. B. If the Swi...

87 CHAPTER 6: Troubleshooting 6.2.2 Y OU C AN ’ T S WITCH P ORTS FROM THE K EYBOARD A. Can you do anything from the keyboard? If not, the keyboard strand of your MKM cable has probably come loose. Reconnect it. B. The ServSwitch might have lost power for less than three seconds. (This can cause the ...

89 CHAPTER 6: Troubleshooting 6.2.9 Y OUR M OUSE D OESN ’ T M OVE THE P OINTER /C URSOR A. What type of mouse is it? If it is any IBM PC type other than those listed as being supported in item A under Section 6.2.6 , chances are that the ServSwitch doesn’t support it. B. The mouse might not be confi...

90 SERVSWITCH™ AND SERVSWITCH ULTRA™ F. If the video problem is not centered on the monitor, check the video strands of your cables. Tighten any loose connections. G. If no cable connectors are loose, begin swapping your cables one at a time. If the problem goes away when you substitute a cable, the...

91 CHAPTER 6: Troubleshooting 6.2.15 O NE OR M ORE OF Y OUR CPU S H AS P ROBLEMS E XITING W INDOWS 3. X If a CPU running Windows 3.x locks up or (if it’s also running EMM386 ® ) displays “EMM386 EXCEPTION ERROR #06” when you try to exit Windows, this isprobably what causes it: Windows tries to unloa...

92 SERVSWITCH™ AND SERVSWITCH ULTRA™ 6.3 Calling Black Box If you determine that your ServSwitch is malfunctioning, do not attempt to alter or repair the unit . It contains no user-serviceable parts (and see the Caution notice on page 85). Contact Black Box Technical Support at 724-746-5500. Before ...

93 APPENDIX A: NVRAM Factory Defaults Appendix A: NVRAM Factory Defaults The table below and on the next page shows, for the ServSwitch’s saveable options,the default values stored in nonvolatile memory (NVRAM) when the ServSwitch isshipped from the factory. It also shows what commands or actions ca...

95 APPENDIX B: Cable Product Codes Appendix B: Cable Product Codes The table below and on the next page lists the product codes for all the types ofcables we currently offer for use with the ServSwitch. The four digits that follow thedash in each product code indicate how long each cable is in feet ...

98 SERVSWITCH™ AND SERVSWITCH ULTRA™ Appendix D: The LK461 Keyboard Some of the computers manufactured by Compaq ® subsidiary Digital Equipment Corporation come with a special keyboard called the DEC LK461. The ServSwitchsupports this keyboard by passing through unaltered the scan codes of certainpr...

99 APPENDIX E: Installing the ServSwitch Overlay Option Board Appendix E: Installing the ServSwitch Overlay Option Board (SW720C-R3) E.1 Introduction The ServSwitch Overlay Option Board, our product code SW720C-R3, is an extracircuit board that can be installed in the current generation of regularSe...

100 SERVSWITCH™ AND SERVSWITCH ULTRA™ E.2 The Installation Procedure CAUTION! I n s t a l l i n g t h e S e r v S w i t c h O v e r l a y O p t i o n B o a r d r e q u i r e s a l m o s tcompletely disassembling the ServSwitch or ServManager. This can becomplicated and time-consuming, and it is poss...

102 SERVSWITCH™ AND SERVSWITCH ULTRA™ 6. Separate the Serv unit’s PCB(s) and back panel from the bottom panel, being very careful not to bend the LEDs. With the ServManager, you will have tocarefully unplug the ribbon cables of the display panel (pry gently upward)and keypad (pry gently outward) fro...

104 SERVSWITCH™ AND SERVSWITCH ULTRA™ 14. Mount the two washers included with the Overlay Option Board on the two screws that are also included. (You might have removed these from theBoard’s mounting standoffs in Step 12.) Screw the screws through the bottomof the PCB’s mounting holes into the Overl...

106 SERVSWITCH™ AND SERVSWITCH ULTRA™ Before putting the Serv unit’s top cover back on, test the unit as directed in steps23 through 28. 23. Temporarily connect the Serv unit to a monitor, keyboard, and mouse, along with at least one CPU for every PCB in the Switch. (On a twelve-port unit, forexampl...

109 APPENDIX F: Installing the 4-Port Expansion Board Appendix F: Installing the 4-Port Expansion Board (KV5x00C) (Full-Size Models Only) F.1 Introduction The 4-Port Expansion Boards for ServSwitch and ServSwitch Ultra, our KV5x00Cseries of product codes, are extra circuit boards that can be install...

110 SERVSWITCH™ AND SERVSWITCH ULTRA™ F.2 The Installation Procedure CAUTION! I n s t a l l i n g t h e 4 - P o r t E x p a n s i o n B o a r d r e q u i r e s a l m o s t c o m p l e t e l yd i s a s s e m b l i n g t h e S e r v S w i t c h o r S e r v S w i t c h U l t r a . T h i s c a n b ecomp...

111 APPENDIX F: Installing the 4-Port Expansion Board Figure F-1. The Switch’s cover. Figure F-2. Exploded left-side view of a Ser vSwitch or Ser vSwitch Ultra with the maximum number of ports installed. Step 2: Holes for cover screws Step 4: Back- plate screws Step 13: Jack screws Step 5: Bottom sc...

112 SERVSWITCH™ AND SERVSWITCH ULTRA™ 8. Unscrew and remove the nuts and washers from the screw-ends of the standoffs that poke through the topmost PCB. There will definitely be two ofthese standoffs at the front of the PCB; there might also be one on the narrowright-hand end. See Figure F-2 on the ...

114 SERVSWITCH™ AND SERVSWITCH ULTRA™ 15. Put the PCB-stack-plus-back-panel assembly back together with the Switch’s bottom and front panels. (This can be very tricky. Hold the assembly at a 45˚angle relative to the front panel—this will make it much easier to realign theLEDs with the corresponding ...

116 SERVSWITCH™ AND SERVSWITCH ULTRA™ Appendix G: Rackmounting the ServSwitch If you want to mount your ServSwitch in a 19", 23", or 24" rack, make sure you getthe right ServSwitch Rackmounting Kit: product code RMK19M, RMK23M, orRMK24M respectively for the mini-chassis Switch models, RM...