Black Box KV1500A - Manuals

Page 2 - THE SERVSWITCHTM FAMILY; Welcome to the ServSwitchTM Family!; Chapter 3

1 THE SERVSWITCH™ FAMILY Welcome to the ServSwitch™ Family! Thank you for purchasing a BLACK BOX ® ServSwitch™ Brand KVM switch! We appreciate your business, and we think you’ll appreciate the many ways that thisproduct will save you money, time, and effort. Our ServSwitch family is all about breaki...

Page 3 - TRADEMARKS USED IN THIS MANUAL

2 SERVSWITCH™ SUMMIT FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy, and if notinstalled and used properly, that is, in strict accordance with the manufacturer’sinstructions, may cau...

Page 4 - (b) Increase the separation between the equipment and the receiver.

3 EU DECLARATION OF CONFORMITY, VCCI STATEMENT EUROPEAN UNION DECLARATION OF CONFORMITY This equipment has been tested and found to comply with the limits for a class Acomputing device in accordance with the specifications in the European standardEN55022. These limits are designed to provide reasona...

Page 5 - que el aparato eléctrico sea operado.

4 SERVSWITCH™ SUMMIT NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para ...

Page 6 - NOM STATEMENT

5 NOM STATEMENT 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos,poniendo particular aten...

Page 7 - Chapter

6 SERVSWITCH™ SUMMIT Contents Chapter Page 1. Quick Install Guide .................................................................................... 81.1 Basic Installation ................................................................................. 91.2 Initial Administrative Testing ..........

Page 8 - TABLE OF CONTENTS

7 TABLE OF CONTENTS Chapter Page 7. Troubleshooting ...................................................................................... 537.1 Calling Black Box .............................................................................. 537.2 Shipping and Packaging ................................

Page 9 - SERVSWITCHTM SUMMIT; Quick Install Guide; Figur

8 SERVSWITCH™ SUMMIT 1. Quick Install Guide Figur e 1-1. The elements of a Ser vSwitch Summit system. Numbers refer to basic- installation steps on the facing page

Page 10 - Chapter 4; to the USM. Plug in and power ON the monitor.

9 CHAPTER 1: Quick Install Guide 1.1 Basic Installation CAUTION! The Summit and all devices you want to attach to it must be unpluggedand powered OFF prior to installation. To install a ServSwitch Summit system with a single Base Unit, take the followingsteps, referring to Figure 1-1 on the facing p...

Page 11 - NOTE; Please Login ServSwitch Summit

10 SERVSWITCH™ SUMMIT 1.2 Initial Administrative Testing To verify that an attached computer can be viewed and controlled through theServSwitch Summit system, take these steps: 1. When you first power ON the ServSwitch Summit Base Unit, an attached USM, and the USM’s attached monitor, a Login Menu w...

Page 12 - CHAPTER 1: Quick Install Guide; troubleshooting a Summit system, read the rest of this manual.; hypothetical basic system configuration is finished).; Selection Menu

11 CHAPTER 1: Quick Install Guide For more information about installing, configuring, operating, and troubleshooting a Summit system, read the rest of this manual. Figure 1-3. The Selection Menu for a KV1502A (shown after a hypothetical basic system configuration is finished). Selection Menu Summit ...

Page 13 - On all units: Proprietary composite of supported

12 SERVSWITCH™ SUMMIT 2. Specifications Cable Required: Between Base Units, USMs, and CIMs: Four-pair (eight- wire) Category 5 solid-core unshielded twisted-pair(UTP) pinned and paired according to TIA-568B Compliance: EMI/RFI radiation: CE; FCC Part 15 Subpart B Class A, IC Class/classe A; EMI/RFI ...

Page 14 - CHAPTER 2: Specifications; and USM

13 CHAPTER 2: Specifications Serial (continued): KV1518A: Supports X-ON/X-OFF flow control to attached device; other characteristics are user-selectable: 2400, 4800, 9600, or 19,200 bps; 7 or 8 databits; even, odd, or no parity; and 1 or 2 stop bits (if7 data bits has been selected, there must be 2 ...

Page 15 - Base Units and USM: Steel and Lexan

14 SERVSWITCH™ SUMMIT Connectors(continued): On all CIMs: (1) HD15 male to CPU’s video port;(1) RJ-45 female to Base Unit; On KV1515A and KV1519A: (2) 6-pin mini-DIN male: (1) to CPU’s PS/2 keyboard port, (1) to CPU’s PS/2 mouse port; On KV1519A: (1) RJ-45 female to USM; On KV1516A: (1) 8-pin mini-D...

Page 16 - All other CIMs: 5 VDC from attached keyboard port:

15 CHAPTER 2: Specifications MTBF (continued): KV1517A: 2,308,000 hours;KV1518A: 1,691,000 hours;KV1519A: 879,000 hours Power: All Base Units and USM: From utility-power (mains) outlet, through detachable power cord and IEC 320inlet, to internal transformer:Input: 100 to 240 VAC at 47 to 63 Hz, up t...

Page 18 - CHAPTER 3: Introduction; Appendix C

17 CHAPTER 3: Introduction 3. Introduction 3.1 Overview The ServSwitch™ Summit is designed to perform heavy-duty multiple-user-to-many-computer keyboard/video/mouse (KVM) matrix switching withoutburdening you with big, confusing hydra-headed cables. Instead, the Summit usesstandard Category 5 unshie...

Page 19 - Appendix E

18 SERVSWITCH™ SUMMIT 3.2 Features and Benefits Some useful features of the Summit: • Base Unit available in models to which you can directly attach 2 users and 42 computers (KV1500A), 4 users and 42 computers (KV1501A), 8 users and32 computers (KV1502A), or 16 users and 64 computers (KV1503A). • Ca...

Page 20 - The ServSwitch Summit Base Units come with:

19 CHAPTER 3: Introduction 3.3 Complete Packages The ServSwitch Summit Base Units come with: • (1) Base Unit; • (2) 20-ft. (6.1-m) CAT5 test cables (replacement product code EYN737MS-0020); • (1) Pair of rackmount brackets and associated screws (replacement product code RMKSM2 for KV1503A, RMKSM1 fo...

Page 22 - CHAPTER 4: Installation and Initial Configuration; Installation and Initial Configuration; Using the OSUI for Initial Configuration; • the current OSUI hotkey

21 CHAPTER 4: Installation and Initial Configuration 4. Installation and Initial Configuration NOTE This chapter includes full instructions for how to install single BaseUnits or cascades of multiple Base Units. If you want to install a simpleSummit system with a single Base Unit, you might be able ...

Page 23 - Chapter 5; Installing a Summit System with a Single Base Unit; Initialize the Base Unit.; all

22 SERVSWITCH™ SUMMIT You can use function keys [F1], [F2], [F4], and [F8] to switch between first-levelmenus. Pressing [F1] while the OSUI is active brings up the help screen, which listsall available options. While the OSUI is on screen, the user-station keyboard’s[Scroll Lock] LED indicator blink...

Page 24 - Initially configure the USM.

23 CHAPTER 4: Installation and Initial Configuration Figure 4-2. Rear panels of a Ser vSwitch Summit USM (KV1510A, top) and 8 x 32 Base Unit (KV1502A, bottom) (not shown at the same scale). 3. Initially configure the USM. a. The Login Menu (shown in Figure 4-3) should be displayed on the USM’s attac...

Page 25 - a hypothetical basic system configuration is finished).; Repeat steps 2 and 3 for each USM you want to connect to the Base Unit.; • KV1516A (Sun compatible CPUs): Plug the HD15 strand into the CPU’s; Appendix G; for installation; for installation instructions.

24 SERVSWITCH™ SUMMIT Figure 4-4. The Selection Menu for a KV1502A (shown after a hypothetical basic system configuration is finished). 4. Repeat steps 2 and 3 for each USM you want to connect to the Base Unit. 5. Connect a CIM and its computer CPU. a. Connect the cable strands of an appropriate CIM...

Page 26 - b. Plug in and turn ON the CPU. If the CIM is installed and operating; Configure the CIM and the attached CPU.; when you’re finished, then press “S” to save the new name.

25 CHAPTER 4: Installation and Initial Configuration b. Plug in and turn ON the CPU. If the CIM is installed and operating properly, the CIM’s green LED will start blinking: once per second whilethe CIM is idle, more quickly while it’s passing data in either direction. c. Connect one end of a CAT5 U...

Page 27 - Figure 4-6. The Channel Configuration Menu of a KV1502A (shown after; Edit FKey Esc

26 SERVSWITCH™ SUMMIT Figure 4-5. The Administration Menu. Figure 4-6. The Channel Configuration Menu of a KV1502A (shown after a hypothetical basic system configuration is finished). Channel Configuration Summit 8x32 Page: 1/8 ChID Name Scn Device ---- ------------ -- ------- 1 03 CPU 2 NT40-Mail 0...

Page 29 - Connect one end of a CAT5 UTP cable to user port # 1 on the back of the; Appendix F

28 SERVSWITCH™ SUMMIT Take these steps to install a cascaded system with multiple Base Units: 1. Connect one end of a CAT5 UTP cable to user port # 1 on the back of the master Base Unit. (If the cascade consists of both 16 x 64 Base Units andother Base Unit models, a 16 x 64 Base Unit must be the ma...

Page 31 - a hypothetical cascaded system configuration is finished).; Channel Configuration

30 SERVSWITCH™ SUMMIT Figure 4-9. The Channel Configuration Menu for a KV1502A (shown after a hypothetical cascaded system configuration is finished). e. Continue using the up- and down-arrow keys and [PageUp] and [PageDown] keys to move the yellow highlight to the Name field for thechannel number w...

Page 32 - attached to the master Base Unit.

31 CHAPTER 4: Installation and Initial Configuration j. Press [Enter] to access the dedicated Selection Menu for that subsidiaryBase Unit. Verify that new names appear in the Selection Menu in green. k. If you are configuring a second-tier subsidiary Base Unit, and there are any third-tier Base Unit...

Page 33 - Appendixes G; and

32 SERVSWITCH™ SUMMIT 5. User Functions This chapter discusses how to use the On-Screen User Interface (OSUI) to configureand operate your ServSwitch™ Summit system. (See Appendixes G and C for information about using the KV1518A CIM or using the KV1519A with a local PC.) 5.1 Login You need to login...

Page 34 - CHAPTER 5: User Functions; Selecting a Computer

33 CHAPTER 5: User Functions To login at the Login Menu and start operating the system, take these steps: 1. Type in the user name that you’ve been assigned by the system administrator. (If user names haven’t been assigned yet, the defaults are user01 through user15 —depending on the model—for regul...

Page 35 - Figure 5-4. The ID Display that appears on screen after a selection.; Selection Menu by Name

34 SERVSWITCH™ SUMMIT Figure 5-2. The Selection Menu ordered by channel number. Figure 5-3. The Selection Menu ordered by name. Figure 5-4. The ID Display that appears on screen after a selection. Purchas_16x64.02 NT40-Mail Selection Menu by Name Main_16x64 Page 1/8 Name Ch.ID ------------ ---------...

Page 36 - To choose a computer from the Selection Menu, take these steps:; once your desired channel’s page is on

35 CHAPTER 5: User Functions To choose a computer from the Selection Menu, take these steps: 1. Press [F12] to toggle the menu to your desired sort-order view (by channel-ID number or alphabetically by device name). The entry for the channel youcurrently have selected (if any) will be highlighted an...

Page 37 - only happens when the Summit system is in Private Mode.)

36 SERVSWITCH™ SUMMIT In the Selection Menu, each channel’s availability is visually indicated by thefollowing text colors. (For more information about Private Mode, Public ViewMode, and PC Share Mode, see “Operation Mode” in Section 6.2 .) • Black = No device is connected or the connected device is...

Page 38 - To view or change your user profile, take these steps:; Appendix A

37 CHAPTER 5: User Functions 5.3 Customizing How the USM Operates for You When the OSUI is active, you can bring up the User Profile Menu, shown inFigure 5-5, by pressing function key [F4]. This menu is for displaying the Summit’sconfiguration and for setting preferred operating parameters for indiv...

Page 39 - The method the system uses to determine how long to pause at

38 SERVSWITCH™ SUMMIT 3. If you want to change the value of any of the other fields, use your keyboard keys to select the field you want to edit: Press [Tab] to move forward throughthe editable fields, [Shift]+[Tab] to move backward, the up- and down-arrowkeys to move up and down, and the left- and ...

Page 40 - The ID Display is a small window that can pop up on screen to; Previous Channel Key

39 CHAPTER 5: User Functions • ID Display: The ID Display is a small window that can pop up on screen to show you the name and ID of each channel as you switch between them orscan them. You can edit the two fields of this parameter to determine how thesystem will show you this window: – Possible val...

Page 41 - Previous Channel Key:; NOTES

40 SERVSWITCH™ SUMMIT • Display Position: Use this parameter to move the OSUI menus and ID Display to the desired position on your monitor screen. First move the highlight to“Menu” (for the OSUI) or “ID” (for the ID Display, which will pop up if it’s notalready on screen while the OSUI temporarily d...

Page 42 - Press...; If any OSUI screen is displayed:

41 CHAPTER 5: User Functions 5.4 Keyboard-Controlled OSUI Functions Use the following function keys to access the Summit’s OSUI functions: Press… When you want to… [F1] View the Help Menu (shown in Figure 5-6). [F2] Access the Selection Menu (see Section 5.2 ) in order to view or select channels or ...

Page 43 - Edit P S FKey Esc

42 SERVSWITCH™ SUMMIT Figure 5-6. The Help Menu. 5.5 The Information Menu When the OSUI is active, you can bring up the Information Menu, shown inFigure 5-7, by pressing function key [F8]. This menu displays the “vital statistics” ofthe USM that your user station is attached to, including its firmwa...

Page 44 - CHAPTER 6: Administrator Functions; Administrator Functions; The Administration Menu; Log into the system using the

43 CHAPTER 6: Administrator Functions 6. Administrator Functions This chapter discusses the special On-Screen User Interface (OSUI) functions withwhich an administrator can configure and operate the ServSwitch™ Summitsystem, including assigning access rights (discussed in more detail in Appendix A )...

Page 45 - Type in your desired name for the single or master Summit Base; Edit FKey S Esc

44 SERVSWITCH™ SUMMIT 6.2 System Configuration Administrators can use the System Configuration Menu, shown in Figure 6-2, forsetting certain global parameters. 1. From the Administration Menu (see Section 6.1 ), press “1” or use the up- and down-arrow keys to move the highlight to “System Configurat...

Page 46 - Display All Computers:

45 CHAPTER 6: Administrator Functions • Display All Computers: You can set this option to “Yes” or “No” to respectively allow or disallow users from viewing channel listings for all connected devicesthrough the OSUI, even if the user doesn’t have the security privileges toaccess them. The factory-de...

Page 47 - When the Operation Mode is set to “Public View” (see; Allow Blank Password:; Determines whether a user can specify a blank

46 SERVSWITCH™ SUMMIT • P-View Admin Silent: When the Operation Mode is set to “Public View” (see the previous page), the user in control of a computer is normally notifiedwhen other users start and stop viewing their channel’s video. However, whenP-View Admin Silent is set to “Yes,” administrators ...

Page 48 - Default Login Name Blank:; xy; User Configuration

47 CHAPTER 6: Administrator Functions • Default Login Name Blank: Determines whether the User Name field in the Login Menu (see Section 5.1 ) will be blank when the menu appears or will contain the default user name (the first available “user xy ” name, where “ xy ” is a two-digit number with leadin...

Page 49 - • You can; login as a different user; by highlighting a user name and pressing; Figure 6-4. The “right end” of the User Configuration Menu; Edit Ins Del FKey S Esc

48 SERVSWITCH™ SUMMIT • You can login as a different user by highlighting a user name and pressing “L”. The user name will appear in a Login Menu, prompting you to login. Caution: If you define a new user but login as that user before pressing “S” or doing something else to permanently save that acc...

Page 50 - The name of the device attached to that channel. Device names are

49 CHAPTER 6: Administrator Functions 6.4 Channel Configuration Administrators can use the Channel Configuration Menu, shown in Figures 6-5and 6-6, to edit or initialize a CIM. You can change the device name, individualscan rate, device type, and group IDs associated with each computer or device.Whe...

Page 51 - Group; columns display which groups (if any) the device; Figure 6-5. The “left end” of the Channel Configuration Menu

50 SERVSWITCH™ SUMMIT While the cursor is in the Device column, you can press [Tab] or the right-arrow key to move to the “right end” of this menu (see Figure 6-6) and display devices’group information: The Group columns display which groups (if any) the device has been assigned to; see Appendix A ....

Page 52 - User Station Profile

51 CHAPTER 6: Administrator Functions 6.5 User Station Profile Administrators can select option 4 at the Administration Menu to bring up theUser Station Profile, shown in Figure 6-7. They can use this menu to set the globalkeyboard type and video delay. The Summit’s OSUI supports three types of keyb...

Page 53 - ), starting over at port 1 when it reaches the; Resetting a Base Unit to Its Factory Defaults; except

52 SERVSWITCH™ SUMMIT 6.6 Refresh Configurations If the system is slow to recognize new devices, administrators can select item 5,“Refresh Configurations,” from the Administration Menu in order to have thesingle or master Base Unit they’re attached to repoll its attached devices. 6.7 Autoscanning an...

Page 54 - do not attempt to alter or repair the unit; Shipping and Packaging; If you need to transport or ship a Summit device:

53 CHAPTER 7: Troubleshooting 7. Troubleshooting 7.1 Calling Black Box If you determine that any of your ServSwitch™ Summit Base Units, USMs, or CIMsis malfunctioning, do not attempt to alter or repair the unit . It contains no user- serviceable parts. Contact Black Box Technical Support at 724-746-...

Page 55 - Appendix A: Group Settings; through

54 SERVSWITCH™ SUMMIT Appendix A: Group Settings (Access Rights) If you’d like to assign access rights to users and security levels to computer CPUs ina ServSwitch™ Summit system, you can assign users to user groups with definedrights and CPUs to channel groups with defined accessibility. Each group...

Page 57 - Appendix B: USM Direct Mode; to attach the CIM to the CPU.

56 SERVSWITCH™ SUMMIT Appendix B: USM Direct Mode A ServSwitch™ Summit USM set to Direct Mode can be directly connected to aCIM, either temporarily for emergency “crash cart” access or permanently for non-switched extension purposes, without having to go through a Base Unit. To makethis kind of “Dir...

Page 58 - APPENDIX C: Using a KV1519A to Access a Local CPU; Appendix C: Using a KV1519A to; Figure C-1. A Summit system that uses a KV1519A to support a local CPU.; To do this for a given user station, take these steps:; disconnect it from the Base Unit’s user port.

57 APPENDIX C: Using a KV1519A to Access a Local CPU Appendix C: Using a KV1519A to Access a Local CPU If you have a local PC CPU that you want only the user(s) at a certain user stationto be able to access, but you want that user station to be able to access the CPUsattached to the ServSwitch Summi...

Page 59 - Run another CAT5 cable (not included we recommend product code

58 SERVSWITCH™ SUMMIT 3. Connect the free end of this cable to the RJ-45 port labeled “UTP OUT” on the KV1519A. 4. Run another CAT5 cable (not included; we recommend product code EYN737MS) from the RJ-45 port labeled “UTP IN” on the KV1519A to thesame user port on the Base Unit from which you discon...

Page 60 - APPENDIX D: Updating the Summit’s Firmware; Appendix D: Updating the; The ServSwitchTM Summit Update Utility is a 32-bit Windows

59 APPENDIX D: Updating the Summit’s Firmware Appendix D: Updating the Summit’s Firmware The ServSwitch™ Summit Update Utility is a 32-bit Windows ® based program that handles the transfer of new firmware to Summit Base Units and USMs. If you neednew firmware for your system, Black Box Technical Sup...

Page 61 - the Activate Port button to initiate communication with the USM.

60 SERVSWITCH™ SUMMIT Figure D-1. The main window of the Update Utility. 4. Select the correct serial port (COM1, COM2, COM3, or COM4) and click on the Activate Port button to initiate communication with the USM. 5. Click on “Load Hex File” and select the USM firmware contained in the firmware-distr...

Page 62 - xxxx

61 APPENDIX D: Updating the Summit’s Firmware The upload typically takes about two minutes. Once the USM successfully finishes receiving the new firmware, it should beep and reset itselfautomatically. (If the automatic reset doesn’t occur, you can manually resetthe USM by cycling power to it—no data...

Page 65 - side brackets’ “ears,” using two of the included screws.

64 SERVSWITCH™ SUMMIT Figure E-2. Frontward rackmounting of the USM. To mount a USM or Base Unit facing rearward, as shown in Figures E-3 and E-4, take these steps (matching the step numbers to the numbers in the figures): 1. Secure the cable-support bar to the front end of the side brackets, near t...

Page 67 - – To create a

66 SERVSWITCH™ SUMMIT The USM also comes with a plate that you can use to mount the USM on a flat vertical or horizontal surface. (If you lose or damage this plate, replace it with anRMKSM0 kit—the final character in the product code is a zero, not the letter “O”.)To surface-mount a USM with this pl...

Page 69 - Appendix F: CAT5 Cable Guidelines; Pin

68 SERVSWITCH™ SUMMIT Appendix F: CAT5 Cable Guidelines Use only straight-through-pinned four-pair (eight-wire) Category 5 unshieldedtwisted pair (UTP) cables, terminated with standard RJ-45 plugs, for the CAT5cabling links in your ServSwitch™ Summit system. We recommend CAT5 patchcables such as pro...

Page 70 - Appendix G: Using the; Here are some of the KV1518A’s useful features:

69 APPENDIX G: Using the RS-232 Serial CIM (KV1518A) Appendix G: Using the RS-232 Serial CIM (KV1518A) G.1 Introduction to the KV1518A If you want to use your ServSwitch™ Summit system to access a CPU or otherdevice through an RS-232 port, attach one of our RS-232 serial CIMs (product codeKV1518A) t...

Page 71 - of this Appendix. If the

70 SERVSWITCH™ SUMMIT G.2 Installing the KV1518A Take these steps to attach a KV1518A CIM to the serial port of a computer CPU orother device and to your Summit system: 1. Run an appropriate cable from the KV1518A’s DB25 female DTE connector to the device’s serial port. The type of cable will depend...

Page 72 - Connect one end of a CAT5 UTP cable (not included, we recommend; – “On Line”: The KV1518A is communicating with the computer and

71 APPENDIX G: Using the RS-232 Serial CIM (KV1518A) 4. Plug the KV1518A’s power supply into the KV1518A and a working AC outlet. If the KV1518A and its power supply are installed and operating properly, theKV1518A’s green LED will start blinking: once per second while the CIM isidle, more quickly w...

Page 74 - both the KV1518A and the serial communication with the device.

73 APPENDIX G: Using the RS-232 Serial CIM (KV1518A) G.3.2 O N -L INE M ODE When you operate the KV1518A in On-Line Mode (see Figure G-1), the mainscreen area displays your interactions with the ASCII device, as if it were the screenof an ASCII terminal. Simultaneously, the data stream being output ...

Page 79 - If you don’t get a device prompt:

78 SERVSWITCH™ SUMMIT G.5 Troubleshooting the KV1518A If you don’t get a device prompt: 1. If the KV1518A’s screen is displayed on your monitor with the top and bottom help windows, make sure that it indicates “On Line” status. If not, press [Esc]to return to On-Line Mode. 2. Make sure that the KV15...

Page 80 - APPENDIX H: Emulating Sun Keys with a PS/2 Keyboard; Appendix H: Emulating Sun Keys; Then press the corresponding character on the PS/2 keyboard:; While pressing a character hotkey,

79 APPENDIX H: Emulating Sun Keys with a PS/2 Keyboard Appendix H: Emulating Sun Keys with a PS/2 Keyboard We recommend that you use a Sun keyboard and mouse at your user stations ifthere are any Sun CPUs in your ServSwitch™ Summit system. If you must use aPS/2 keyboard to control a Sun CPU attached...

Page 84 - Customer Support Information:

JANUARY 2001 ACS235AACS236A R G B 2 1 FIBER KVM EXTENDER Power Remote Unit FREE tech support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 . Mailing address: Black Box Corporation , 1000 Park Dr., Lawrence, PA 15055-1018 World-Wide Web: www.blackbox.com • E-mail: info@blackbox...