BISSELL BS-9400F - Manuals - manualsarea.com

Page 2 - Consumer states unit will; not spray to the floor; and; no spray from the; Lift grey latch at back of tank to remove Tank Lid

Prepared by Monique Lania 2 Call Servicing Guide ProHeat 2X 9400F.doc Consumer states unit will not spray to the floor and no spray from the upholstery tool Solution 1: Solution 1: The Red float door inside lid of 2-in-1 Tank may have closed as a result of the Tank being full of dirty water and need...

Page 3 - Yes

Prepared by Monique Lania 3 Call Servicing Guide ProHeat 2X 9400F.doc Solution 2: Has Tank-in-tank been emptied and refilled and has the SmartMix (solution) bottle been filled with solution? No, empty and refill water tank and fill SmartMix bottle (solution bottle) with Bissell Solution, problem sol...

Page 4 - Option 4

Prepared by Monique Lania 4 Call Servicing Guide ProHeat 2X 9400F.doc Solution 3: Solution 2: Yes Yes Remove SmartMix bottle from unit Advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement SmartMix bottle Yes, reattach gasket by pushing ...

Page 5 - Check Small Brush Belt to ensure it is in place

Prepared by Monique Lania 5 Call Servicing Guide ProHeat 2X 9400F.doc Solution 4: How? Using a Phillips Head Screw Driver, unscrew the screw just above the front nozzle and remove it. Turn the machine on its side so that the belt access area is facing upwards. Making sure the cord side of the machin...

Page 6 - Locate the Small Brush Belt, has it come off the Brush end?; for spare parts and

Prepared by Monique Lania 6 Call Servicing Guide ProHeat 2X 9400F.doc Locate the Small Brush Belt, has it come off the Brush end? Yes, refit by reversing the steps above. If the small Brush Belt is damaged or broken advise customer to call Bissell Free Call 1800 number again and press Option 4 for s...

Page 8 - Consumer states; no or low suction

Prepared by Monique Lania 8 Call Servicing Guide ProHeat 2X 9400F.doc Consumer states no or low suction Solution 1: Ensure Diverter Knob located on Tank is switched to the correct setting ‘Hose Attachments if you are using the upholstery hose or ‘Floor Cleaning’ if you are cleaning the floor. Is the...

Page 9 - No; for spare parts and order replacement Tank-in-Tank Assembly

Prepared by Monique Lania 9 Call Servicing Guide ProHeat 2X 9400F.doc Solution 2: Grab handle on Tank and lift/pull towards you to remove tank-in-tank assembly from unit. Is the lid or tank damaged? No Ensure Tank Lid is securely attached to tank as this is where all the suction is and it depends on...

Page 10 - Remove the tank-in-tank assembly from the unit

Prepared by Monique Lania 10 Call Servicing Guide ProHeat 2X 9400F.doc Solution 3: Remove the tank-in-tank assembly from the unit How? Remove Tank Lid from Tank Pull and lift grey latch on back of Tank to unlatch and remove tank lid. How? Using your finger tips, remove any debris from the red Lint F...

Page 11 - Consumer states unit; will spray through the hose; Turn unit off

Prepared by Monique Lania 11 Call Servicing Guide ProHeat 2X 9400F.doc Consumer states unit will spray through the hose , but not to the floor. Solution 1: Solution 2: Remove any debris on the spray tips located at bottom of unit with a soft brush (an old toothbrush works well). Turn unit on. Does u...

Page 12 - will spray at the floor; for

Prepared by Monique Lania 12 Call Servicing Guide ProHeat 2X 9400F.doc Consumer states unit will spray at the floor , but not through the upholstery hose. Solution 1: Remove any tools from the end of the upholstery hose. Does the unit spray through the hose now? No Clean out the spray tip with the e...

Page 13 - Consumer states unit is; releasing too much solution

Prepared by Monique Lania 13 Call Servicing Guide ProHeat 2X 9400F.doc Consumer states unit is releasing too much solution or only shampoo. Solution 1: Yes No Is the black O shaped ring on the SmartMix Cap Insert fitted securely over the cap insert & straw? ** NOTE: Some O rings are detachable a...

Page 14 - will not release any shampoo

Prepared by Monique Lania 14 Call Servicing Guide ProHeat 2X 9400F.doc Consumer states unit will not release any shampoo Solution 1: No Remedy Yes Does the SmartMix Knob (located next to SmartMix solution bottle) function properly? Is there liquid in the SmartMix reservoir (where the SmartMix bottle...

Page 16 - no suction through the upholstery hose; but does have; No, refer to ‘Low or no suction’ above

Prepared by Monique Lania 16 Call Servicing Guide ProHeat 2X 9400F.doc Consumer states no suction through the upholstery hose but does have suction at the floor. Solution 1: Yes, problem solved No, Flick it backwards towards you from ‘Brush’ setting to ‘Suction’ setting. Is there suction now? On the...

Page 17 - Consumer reports the; water; that is; sprayed out is not hot; Is the machine switched on at the power outlet in the wall?

Prepared by Monique Lania 17 Call Servicing Guide ProHeat 2X 9400F.doc Consumer reports the water that is sprayed out is not hot . Solution 1: Is the machine switched on at the power outlet in the wall? Allow heater to warm up for about 2 minutes. Is the water spraying out hot now? Yes, is the power...

Page 18 - Consumer states the; brush will not turn; No, proceed to Solution 2

Prepared by Monique Lania 18 Call Servicing Guide ProHeat 2X 9400F.doc Consumer states the brush will not turn . **NOTE: When the machine is in an upright position, the brushes will automatically stop turning to avoid any damage to the floor. The brushes will only rotate when the unit is reclined us...

Page 21 - Consumer states the unit has; no power; Align upper handle screw holes and top half of tool caddy holes

Prepared by Monique Lania 21 Call Servicing Guide ProHeat 2X 9400F.doc Consumer states the unit has no power . Solution 1 How? Slide upper handle firmly onto lower handle until screw holes are completely aligned Align upper handle screw holes and top half of tool caddy holes Yes, problem solved In o...

Page 22 - unit drags on carpet; Yes, Is the plastic around the screw cracked?; to order

Prepared by Monique Lania 22 Call Servicing Guide ProHeat 2X 9400F.doc Consumer states the unit drags on carpet Solution 1: With a Phillips head screw driver ensure the screw in the middle just above the front nozzle is tight. Does the machine drag now? No, problem solved Yes, Is the plastic around ...

Page 23 - Consumer States the

Prepared by Monique Lania 23 Call Servicing Guide ProHeat 2X 9400F.doc Consumer States the Tank-In-Tank is leaking at base of the tank. Solution 1: Yes No, Fit O ring securely, problem solved Remove the Tank-Tank Assembly from the machine Empty the contents of water from the Tank-In-Tank Assembly Is...

Page 24 - unit is very noisy

Prepared by Monique Lania 24 Call Servicing Guide ProHeat 2X 9400F.doc Consumer states unit is very noisy Solution 1: This is quite normal as the unit requires a lot of power to get deep down and extract all the deeply embedded dirt out of your carpet.