AMX CSG-500 - Manuals - manualsarea.com

Page 2 - AMX Limited Warranty and Disclaimer; Warranty Repair Policy

AMX Limited Warranty and Disclaimer All products returned to AMX require a Return Material Authorization (RMA) number. The RMA number is obtained from the AMX RMA Department. The RMA number must be clearly marked on the outside of each box. The RMA is valid for a 30-day period. After the 30-day peri...

Page 3 - Safety Certification and Agency Approvals; Safety; FCC Part 15 Class A

Safety Certification and Agency Approvals iii CSG SIP Communications Gateway Safety Certification and Agency Approvals Safety US/CSA 60950 IEC 60950 AS/NZS 60950 EN 60950 Other A-Tick (Australia) CE Mark (European Union) 2002/95/EC Restrictions on Hazardous Substances (RoHS), 2005/747/EC lead free e...

Page 5 - Table of Contents

Table of Contents v CSG SIP Communications Gateway Operations/Reference Guide Table of Contents Safety Certification and Agency Approvals ....................................................... iii Safety...................................................................................................

Page 7 - CSG SIP Communications Gateway; Overview

CSG SIP Communications Gateway 1 CSG SIP Communications Gateway CSG SIP Communications Gateway Overview The CSG SIP Communications Gateway is a stand alone Private Branch Exchange (PBX) which runs a version of Asterisk. It is suitable for the desktop, or mounting in a typical network closet or restr...

Page 8 - The following table lists the specifications for the CSG.; CSG Interface; CSG Specifications

CSG SIP Communications Gateway 2 CSG SIP Communications Gateway CSG Specifications The following table lists the specifications for the CSG. CSG Interface The CSG interface enables you to create a PBX solution that rivals the features and functionality of traditional telephony switches. Current PBX ...

Page 9 - Installation; Unpacking the Unit; The following items are included in shipment of the CSG:; Identifying Communication Ports; FIG. 1 displays the ports and their corresponding LEDs.

Installation 3 CSG SIP Communications Gateway Installation Unpacking the Unit When you unpack your unit, carefully inspect it for any damage that may have occurred in shipment. If damage is suspected, file a claim with the carrier and contact your reseller from which the unit was purchased or AMX Te...

Page 10 - FXS

Installation 4 CSG SIP Communications Gateway The example shown is configured with four FXO and four FXS ports, model CSG-544. FIG. 1 CSG - Ports/LEDs FXS FXO FXS FXO Port/LED Correlation

Page 11 - Understanding the LEDs; LED Definitions

Installation 5 CSG SIP Communications Gateway Understanding the LEDs There are 14 LEDs on the front panel of the CSG. The eight LEDs corresponding to the analog ports on the rear panel, indicate the type of interface installed. The definition of each LED and its color representation is explained bel...

Page 12 - Pin Assignments

Installation 6 CSG SIP Communications Gateway Pin Assignments The following tables describe the pin assignments for the different ports on the CSG. If you press the RST CFG button, you to lose all configuration settings. Console Port Pinouts Pin Description 1 Ground (Connect to DB9 pin 5) 2 Unused (...

Page 13 - Installing the Hardware

Installation 7 CSG SIP Communications Gateway Installing the Hardware 1. Connect an Ethernet cable connected to your network to the Network port on the back of the CSG. 2. Connect an Ethernet cable an IP Phone port. This will be used during the initial configuration of the CSG. 3. Connect the provid...

Page 14 - Mounting the CSG; Instructions for Wall Mounting; Repeat step 4 to attach the second bracket to the wall.; Instructions for Wall Mounting Using DIN Rail Mounting Brackets; Snap the bracket/clamp onto the DIN rail.; DO NOT

Installation 8 CSG SIP Communications Gateway Mounting the CSG FIG. 3 illustrates the proper mounting installation options for wall mounting the unit: Instructions for Wall Mounting 1. Select the area to mount the CSG unit (refer to FIG. 3). The unit should be mounted at or below eye level to proper...

Page 15 - Bracket

Installation 9 CSG SIP Communications Gateway There are indicators on both the bracket and the mounting clips to show which end is the “top” to ensure correct mounting orientation (see FIG. 4). The bracket has a notched side to indicate the top of the piece. The DIN mounting clips also have two hole...

Page 16 - DIN Mounting Clip

Installation 10 CSG SIP Communications Gateway FIG. 5 illustrates the correct mounting orientation of the DIN Rail Mounting Bracket: FIG. 6 illustrates the correct mounting orientation of the DIN Rail Mounting Bracket and the orientation of the mounted device. FIG. 6 Device mounted on a DIN rail usi...

Page 19 - Configuration; Server Setup; Setting up Your System; Logging on to the CSG for the First Time; Follow these steps to log on to the CSG:; To log on to the system, enter the following user name and password:; admin

Configuration 13 CSG SIP Communications Gateway Configuration The CSG comes pre-installed with a web-based configuration tool you can use to configure your unit. This chapter gives you all the information you need to configure your CSG. For troubleshooting purposes, advanced users may alter the CSG ...

Page 20 - Subsequent Logons to the CSG; Bonjour for Windows

Configuration 14 CSG SIP Communications Gateway Subsequent Logons to the CSG The method described above will work to log onto the configuration tool of the CSG. In addition, you can log onto the CSG using the CSG's Network port once it has been enabled. In this case, open a web browser on a computer...

Page 21 - Administrative Options; Local Extension Settings

Configuration 15 CSG SIP Communications Gateway Administrative Options The CSG provides you with options to modify the existing elements of or add features to your system. After logging into the user interface, a variety of options displays along the top of the page. The main window for the user int...

Page 22 - Change Password; displays the Change Password page.

Configuration 16 CSG SIP Communications Gateway The following table lists the options on the Local Extensions page: Change Password The Change Password page enables you to change the administrator password to the CSG user interface. You can access this page by selecting Admin. Options | Change Passw...

Page 23 - Accept; to save the new; on the Admin tab. FIG. 5 displays the Restore Factory Defaults page.; Click; Restore Factory Defaults; to restore the CSG’s original settings.

Configuration 17 CSG SIP Communications Gateway FIG. 4 Change Password page To change the administrator password, enter the new password in the Enter New Password field. Confirm the password by entering it again in the Retype New Password field. Click Accept to save the new password. Restore Factory...

Page 24 - Create a Backup; File Name

Configuration 18 CSG SIP Communications Gateway Backup/Restore Backup is a housekeeping option that enables you to back up your CSG settings to preserve your changes. You can access this page by selecting Back-up on the Admin tab. FIG. 6 displays the Backup / Restore Configuration page. FIG. 6 Backu...

Page 25 - Upgrading Firmware; on the Admin tab. You can; System Options; System Information; from the System tab.

Configuration 19 CSG SIP Communications Gateway Upgrading Firmware When firmware upgrades are available, you can download and install them on the Upgrade Firmware page (see FIG. 8). You can access this page by selecting Upgrade Firmware on the Admin tab. You can upgrade firmware by HTTP URL or TFTP ...

Page 26 - Networking Configuration - Main Tab Options

Configuration 20 CSG SIP Communications Gateway FIG. 9 Networking Configuration page - Main tab The following table lists the options on the Main tab of the Networking Configuration page: Networking Configuration - Main Tab Options Option Description Hostname This field enables you to view or change...

Page 27 - Network | WAN Network; from the System tab. You can use the options on this tab to; Networking Configuration - WAN Network Tab Options

Configuration 21 CSG SIP Communications Gateway FIG. 10 displays the WAN Network tab of the Networking Configuration page. You can access this page by selecting Network | WAN Network from the System tab. You can use the options on this tab to establish the settings that enable you to connect to the ...

Page 28 - from the System tab. You can use the options on this tab to establish; Networking Configuration - IP Phones Tab Options

Configuration 22 CSG SIP Communications Gateway FIG. 11 displays the IP Phones tab of the Networking Configuration page. You can access this page by selecting Network | IP Phones from the System tab. You can use the options on this tab to establish settings to access your CSG. FIG. 11 Networking Con...

Page 31 - Global Settings; normal

Configuration 25 CSG SIP Communications Gateway The options on the Operation Mode tab specify operational mode settings for your CSG which can vary between countries. The following table lists the options on the Operation Mode tab of the Networking Configuration page: Global Settings The Global Sett...

Page 32 - Global Settings | IAX; to save the settings.

Configuration 26 CSG SIP Communications Gateway FIG. 14 SIP Global Configuration page After configuring the numerous options as appropriate, you can click Accept to save the settings. FIG. 15 displays the Inter Asterisk Exchange Protocol (IAX) Global Configuration page. You can access this page by s...

Page 33 - Telephony Options; User Configuration; To create a new user extension, click; New; . The next available extension in the sequence automatically; to save the user

Configuration 27 CSG SIP Communications Gateway Telephony Options The Telephony tab enables you establish all of your telephone settings such as user extensions, conference bridges, voice mail, service providers, and call queues. The following sections describe the various options on the Telephony t...

Page 34 - None; info

Configuration 28 CSG SIP Communications Gateway User Configuration Options (Continued) Option Description E-mail This field enables you to enter an e-mail address for the extension. You must enter a valid e-mail address here if the owner of the extension wants to receive e-mail with a recording of e...

Page 35 - Setting Codec Preferences; port

Configuration 29 CSG SIP Communications Gateway Setting Codec Preferences For each user extension, you can allow or disallow specific codecs to be used. Perform the following steps to set the codec preferences for a user extension: 1. Select Users from the Telephony tab to display the Users Configur...

Page 36 - Conferencing; To create a new conference bridge, click; . The next available extension is automatically populated in; to save the conference

Configuration 30 CSG SIP Communications Gateway Conferencing Every company reaches the point of needing more people on a phone call than it can effectively include through three-way calling. CSG conference bridges enable you to include more people as well as project a professional image. A conferenc...

Page 37 - Voice Mail

Configuration 31 CSG SIP Communications Gateway Voice Mail Voice mail is an available option for every extension in CSG. The relationship between the extension and the voice mail is established in the User Extension section of the user interface. That section covers only the relationship between the...

Page 39 - Voice Mail Configuration page:; SMTP Settings; Voice Mail Configuration Options

Configuration 33 CSG SIP Communications Gateway To configure the voice mail for an extension, select the extension from the available list on the left side of the page. Establish the voice mail settings for the extension, as appropriate. When you are finished, click Accept to save the Voice Mail con...

Page 40 - to save the; Back to Voice Mail Configuration; to return to the previous page.

Configuration 34 CSG SIP Communications Gateway FIG. 20 Voice Menus Configuration page On this page, enter your SMTP server and port in the appropriate fields and click Accept to save the settings. Click Back to Voice Mail Configuration to return to the previous page.

Page 41 - Voice Mail E-mail Configuration; From

Configuration 35 CSG SIP Communications Gateway Voice Mail E-mail Configuration On the Voice Mail Configuration page, if you indicate you want an extension to receive an e-mail with an attached voice mail recording whenever someone leaves a voice mail on the extension, you can create a template for ...

Page 42 - To create a new calling queue, click; . The next available extension is automatically populated in the; to save the calling queue. The

Configuration 36 CSG SIP Communications Gateway FIG. 22 Queue Extension Configuration page To create a new calling queue, click New . The next available extension is automatically populated in the sequence. The system defaults to four-digit extensions, beginning with the number 6000. Then, configure...

Page 43 - Queue Extension Configuration Options (Continued)

Configuration 37 CSG SIP Communications Gateway Queue Extension Configuration Options (Continued) Option Description Strategy This option enables you to choose one of the following options for transmitting calls throughout the queue: • Ring All - Rings every agent who is not on an active call when a...

Page 44 - Service Providers; service providers; Add Service Provider

Configuration 38 CSG SIP Communications Gateway Service Providers The CSG generically identifies the carriers used to reach your local phone carrier, long distance carrier, or VoIP provider as service providers . The service providers may use analog lines for your carrier or IP connections for your ...

Page 45 - Save

Configuration 39 CSG SIP Communications Gateway FIG. 25 Add Service Provider dialog box - VoIP FIG. 26 Add Service Provider dialog box - Custom VoIP Selecting the Analog, VoIP, or Custom VoIP radio button changes the options listed here to accommodate the telephony being used. Once you select a prov...

Page 46 - Call Types; Long distance

Configuration 40 CSG SIP Communications Gateway FIG. 27 Call Rules page The CSG provides six default call types. You can edit or delete each default call types by using the hypertext next to the calling rule. The table provided also identifies whether a Service Provider (trunk) has been assigned to ...

Page 47 - Creating a Call Rule; Creating a Dial Plan

Configuration 41 CSG SIP Communications Gateway The routing defaults for the CSG are a basic feature for the jurisdiction of calls. Calls to Canada, Guam, and the Caribbean are international, but you can reach them by dialing 1 + the area code and a seven-digit phone number, exactly like calling to ...

Page 48 - Dial Plan Name; Creating an Incoming Call Rule

Configuration 42 CSG SIP Communications Gateway FIG. 29 Create New Dial Plan dialog box 3. In the Dial Plan Name field, enter a name for the dial plan. 4. Click Save to save the dial plan and return to the Call Rule page. Incoming Calls The same pattern-making logic used for processing outbound call...

Page 49 - Service; Voice Menus

Configuration 43 CSG SIP Communications Gateway FIG. 31 Set Rule dialog box 3. Select an option to route from the Route drop-down combo box. You can choose from All Unmatched incoming calls or Incoming calls that match . 4. Select a service provider from the From provider drop-down combo box. No opt...

Page 50 - Telephony | Voice Menus

Configuration 44 CSG SIP Communications Gateway FIG. 32 Voice Menus Configuration page Click Telephony | Voice Menus to open the Voice Menus Configuration page (FIG. 32), and select Voicemenu - Welcome . The Welcome menu consists of the following steps: Answer the call Wait ’1’ sec Play ’thank-you-f...

Page 51 - The following table lists the available voice menu options:

Configuration 45 CSG SIP Communications Gateway FIG. 33 Add New Step dialog box The following table lists the available voice menu options: Voice Menu Options Option Description Answer This step is automatically added when creating a new menu. This step answers the incoming call. Authenticate This s...

Page 52 - Voice Menus Configuration Options

Configuration 46 CSG SIP Communications Gateway To create a new configuration for a specific extension, click New . The following table lists the options on the Voice Menus Configuration page: Perform the following steps as a guide to creating a voice menu: 1. On the Voice Menu Configuration page, c...

Page 53 - Record a Menu

Configuration 47 CSG SIP Communications Gateway 5. Specify the actions for digits 0-9 as well as *, #, t, and i. The options available are: Disabled - The associated key is not enabled. Goto Menu - Pressing a key with this option sends the caller to a specified menu. Goto Extension - Pressing a key ...

Page 54 - The following table displays the available options on this page:; Call Parking; Record a new voice menu Options

Configuration 48 CSG SIP Communications Gateway FIG. 35 Record a new voice menu dialog box The following table displays the available options on this page: Call Parking Call parking enables you to put a call on hold and continue the conversation from another phone. When you park a call, you assign a...

Page 55 - Ring Groups; Call Parking Options

Configuration 49 CSG SIP Communications Gateway The following table displays the available options on this page: You can park a call using either an analog or VoIP phone. To use an analog phone, hit the flash button, or quickly click the hook switch, wait for a dial tone, then dial the extension (70...

Page 57 - Active Channels; displays the Active Channels Configuration page.

Configuration 51 CSG SIP Communications Gateway Active Channels The Active Channels Configuration page provides you with a remote view of the active calls and devices. It displays a snapshot of the activity of the server and can be refreshed to view the progression of calls. You can access this page...

Page 59 - Touch Panel Configuration; Setup Pages; into; Other Settings Slide Out Menu; to access the SIP Settings page.

Touch Panel Configuration 53 CSG SIP Communications Gateway Touch Panel Configuration AMX Modero panels feature on-board Setup pages. You can use the options in the Setup pages to access panel information and make various configuration changes. The MVP-8400i, NXD-700Vi, and NXD-1000Vi panels support...

Page 60 - The following table describes the features on this page:

Touch Panel Configuration 54 CSG SIP Communications Gateway FIG. 3 SIP Settings page The following table describes the features on this page: SIP Settings Options Option Description Back Returns you to the previous page. If you make a change on this page, the Back button appears dimmed and is unavai...

Page 61 - Setting Up Your Touch Panel to Work with Your CSG

Touch Panel Configuration 55 CSG SIP Communications Gateway Setting Up Your Touch Panel to Work with Your CSG Follow these steps to configure your touch panel to work with your CSG: 1. From the main Setup page on your touch panel, press Protected Setup . The Protected Setup page opens. 2. Press Othe...