Actiontec UP102 - Manuals - manualsarea.com

Page 2 - Table of Contents; Introducton

Table of Contents 1 Introducton Package Contents Features System Requirements Getting to Know Call Center Technical Support 2 Installng Skype Software Downloading and Installing Skype Creating a Skype Account Adding Contacts Assigning a Speed-Dial Number 3 Connectng Call Center Hardware Single-Line ...

Page 4 - Introducton; Package Contents

1 Actontec VoSKY Call Center User Manual Introducton 1 Thank you for purchasing the Actiontec VoSKY Call Center. Call Center allows you to make free calls over the Internet and budget calls with Skype™ any time, anywhere. With Call Center, you can use your regular telephone to make long distance cal...

Page 5 - Features

2 Actontec VoSKY Call Center User Manual Features Outgoing call forwarding (Internet calls to regular phone calls)Incoming call forwarding (regular phone calls to Inter- net calls)Calls back your regular phone number when Skype contact is onlineComputer answering machineConnect directly to your regu...

Page 6 - Gettng to Know Call Center; Regular Call

3 Actontec VoSKY Call Center User Manual Gettng to Know Call Center This section contains a quick description of Call Center’s lights (LEDs) and ports. Call Center has several indicator lights on its front panel, and a series of ports on its rear panel. Front Panel The front panel of Call Center fea...

Page 7 - Rear Panel; USB Port; Techncal Support

4 Actontec VoSKY Call Center User Manual Rear Panel The rear panel of Call Center contains three ports: USB, Line, and Phone. USB Port The USB port is used to connect a computer to Call Center via USB cable. Line Port The Line port is used to connect Call Center to a wall phone line outlet or modem ...

Page 8 - Installng Skype; Downloadng and Installng Skype; Download Skype

5 Actontec VoSKY Call Center User Manual Installng Skype Software 2 The first step in setting up Call Center is installing Skype™ on the computer connected to Call Center. This chapter describes the Skype installation procedure in four parts: downloading and in- stalling Skype, creating an account, ...

Page 9 - In the next window, read the license agreement, click in the

6 Actontec VoSKY Call Center User Manual 4. In the window that appears, read the on-screen instructions, select a language, then click Next. 5. In the next window, read the license agreement, click in the circle next to “I accept the agreement,” then click Next.

Page 10 - Select a location on the computer’s hard drive to download the

Actontec VoSKY Call Center User Manual 6. Select a location on the computer’s hard drive to download the Skype software, then click Next. . In the next window, set up additional tasks, if needed, then click Next.

Page 11 - . Skype installs. Click Fnsh in the last window to complete the; The Skype software is installed on the computer. Go to the next; Creatng a Skype Account; appears. Enter the required information (denoted by a red aster-

Actontec VoSKY Call Center User Manual . Skype installs. Click Fnsh in the last window to complete the installation. The Skype software is installed on the computer. Go to the next section to create a Skype account. Creatng a Skype Account To create a Skype account:1. After Skype installs, the “Crea...

Page 12 - Go to the main Skype account window and click Add Contact.; The Skype account is created. Go to the next section to add con-; Addng Contacts; To add contacts to your Skype account:

9 Actontec VoSKY Call Center User Manual 2. In the next window, enter additional information. Click Next. 1. Go to the main Skype account window and click Add Contact. The Skype account is created. Go to the next section to add con- tacts to the account. Addng Contacts To add contacts to your Skype ...

Page 13 - When the “Add a Contact” window appears, enter the name

10 Actontec VoSKY Call Center User Manual 2. When the “Add a Contact” window appears, enter the name of another Skype user in the appropriate text box, then click Search. 3. Use your mouse to select the person you are looking for, then click Add Selected Contact.

Page 14 - The contact has been added. To view the contact list, select the; Assgnng a Speed-Dal Number; click on a contact name, and in the menu that appears, select

11 Actontec VoSKY Call Center User Manual 4. A “say Hello! ” window appears, then click OK. The contact has been added. To view the contact list, select the “Contact” tab from the main Skype window. To add assign a speed-dial number to a contact, go to the next section. Assgnng a Speed-Dal Number 1....

Page 15 - to the next chapter (“Connecting Call Center Hardware”) to con-

12 Actontec VoSKY Call Center User Manual 2. In the next window, enter a speed-dial number, then click OK. 3. The speed-dial number is assigned to the contact. 4. Repeat to assign a speed-dial number to other contacts. After finishing with the installation and configuration of Skype, go to the next ...

Page 16 - Connectng Call Center; Caution: Make sure the Call Center is not connected to; Get the phone cable from the telephone and insert one end in

13 Actontec VoSKY Call Center User Manual Connectng Call Center Hardware 3 This chapter explains how to physically connect Call Center to a telephone and phone line. There are two basic ways to connect Call Center: Single-Line or Dual-Line. Caution: Make sure the Call Center is not connected to the ...

Page 18 - To connect Call Center in Dual-Line mode:; the “Phone” port on the rear panel of Call Center.; Connect the other end of the phone cable to the telephone.; port on the rear panel of Call Center.; Insert the other end of the supplied phone cable in a standard; phone line outlet. The components should be connected similarly

15 Actontec VoSKY Call Center User Manual To connect Call Center in Dual-Line mode: 1. Get the phone cable from the telephone and insert one end in the “Phone” port on the rear panel of Call Center. 2. Connect the other end of the phone cable to the telephone. 3. Using the supplied phone cable, inse...

Page 19 - Dual-Lne Connecton wth DSL Modem

16 Actontec VoSKY Call Center User Manual Dual-Lne Connecton wth DSL Modem Since DSL modems are connected via phone line (like Call Cen- ter), there are two ways to connect Call Center when a DSL mo- dem is present: Connecting to a Phone Line Splitter, and Connect- ing to a DSL Filter. Select the co...

Page 20 - Connecting to a DSL Splitter; Use the supplied phone cable and insert one end in the “Line”

1 Actontec VoSKY Call Center User Manual Connecting to a DSL Splitter If the telephone is connected to the phone line via a wall mount DSL filter, follow this procedure to connect Call Center: 1. Use the supplied phone cable and insert one end in the “Line” port of Call Center. Call Center is connec...

Page 21 - Installng Call Center; After connecting Call Center hardware (see chapter 3), Call Center; then, from the first “InstallShield Wizard” window, click Next.; circle next to “I accept the terms of the license agreement”. Click

1 Actontec VoSKY Call Center User Manual Installng Call Center Software 4 After connecting Call Center hardware (see chapter 3), Call Center software must be installed on the computer. To install Call Center software:1. Insert the Installation CD in the CD-ROM drive of the computer, then, from the f...

Page 24 - tion window will not appear. Instead, a phone line warning; message appears. Click OK to close the message.

21 Actontec VoSKY Call Center User Manual . The last window appears. Click Fnsh. 9. Wait for the Call Center application to launch (this may take up to a minute). When the following window appears, select “Allow this pro- gram to use Skype” by clicking in the appropriate circle, then click OK. The C...

Page 25 - Configuring Call Center; Configuring Call Center Features; Note: The features listed above are only available when; Remote Internet Callng; Note: Remote Internet Calling does not work in conjunction; In the “Configuration” tab, go to the drop-down menu in the

22 Actontec VoSKY Call Center User Manual Configuring Call Center 5 This chapter explains how to configure Call Center software for Remote Internet Calling, Computer Answering Machine, Call Forwarding, and Call Return. It also describes other configuration features available with Call Center. Config...

Page 26 - Click in the check box next to “Enable Remote Internet Calling.”; Computer Answerng Machne

23 Actontec VoSKY Call Center User Manual 2. Click in the check box next to “Enable Remote Internet Calling.” 3. Enter a three-digit password in the appropriate text box to pro- vide security for Call Center access. 4. Select the number of times the telephone line rings before Call Center picks up f...

Page 27 - Note: If the Call Center icon does not appear in the system; Call Forwardng

24 Actontec VoSKY Call Center User Manual Note: If the Call Center icon does not appear in the system tray, the Call Center application has not launched. Double- click on the Call Center icon on the desktop to launch. The Call Center icon will then appear in the system tray.To con- figure Remote Int...

Page 28 - Note: Only one telephone number can be used for both; Enter the number of rings before an incoming Internet call is

25 Actontec VoSKY Call Center User Manual Note: If the Call Center icon does not appear in the system tray, the Call Center application has not launched. Double- click on the Call Center icon on the desktop to launch. The Call Center icon will then appear in the system tray. 1. In the “Configuration...

Page 29 - Call Return

26 Actontec VoSKY Call Center User Manual Call Return Call Return is used in conjunction with Remote Internet Calling. When a previously dialed and unavailable Internet contact comes back online, Call Center places a call to a selected regular tele- phone. This feature is especially useful when used...

Page 30 - Other Configuration Options; tom of the Configuration tab. All settings configured by the user; Default

2 Actontec VoSKY Call Center User Manual Note: Only one telephone number can be used for both Call Forwarding and Call Return. This section describes additional configuration options available on Call Center. Other Configuration Options To reset Call Center to its default settings, click Default at ...

Page 31 - Clicking About in the VoSKY Call Center window generates the; versions are displayed. Also, the user can check for updates.; About

2 Actontec VoSKY Call Center User Manual Clicking About in the VoSKY Call Center window generates the “About” tab. Here, Call Center’s firmware, software, and BIOS versions are displayed. Also, the user can check for updates. About

Page 32 - Check for Updates

29 Actontec VoSKY Call Center User Manual Check for Updates To check for Call Center software or firmware updates, click Check for Updates in the About tab. The following window appears: If a new software or firmware is available for Call Center, a pop-up message appears. Select Yes to download and ...

Page 33 - Usng Call Center; This chapter explains how make calls using Call Center, includ-; Before Usng Call Center; Before making a call with Call Center, make sure of the following:; Call Center Icons

30 Actontec VoSKY Call Center User Manual Usng Call Center 6 This chapter explains how make calls using Call Center, includ- ing calling an Internet telephone, calling a regular telephone, and answering a call. Before Usng Call Center Before making a call with Call Center, make sure of the following...

Page 34 - Note: If the SkypeOut contact does not have a speed-

31 Actontec VoSKY Call Center User Manual Usng Call Center n Sngle-Lne Mode This section describes how to use Call Center in Single-Line mode. When in Single-Line mode, Call Center can make and receive calls from Internet contacts. Calls can also be made to regular telephone numbers using the SkypeO...

Page 35 - Endng a Call; Note: Caller ID for incoming Internet calls is currently not

32 Actontec VoSKY Call Center User Manual Endng a Call To end a call, put the receiver back onto the telephone. Makng a Conference Call Call Center supports up to four other Skype contacts (not including the user) participating in a conference call. To make a conference call:1. From the Skype window...

Page 36 - Usng Call Center n Dual-Lne Mode; Switching Between Regular and Internet Call Modes; Press the “#” key twice on the telephone keypad to switch Call; Calling a Regular Telephone Number

33 Actontec VoSKY Call Center User Manual Usng Call Center n Dual-Lne Mode When Call Center is set up in Dual-Line mode, all Single-Line mode features are available. Additional features include making and receiving regular calls (computer-to-land-line or computer- to-mobile phone), Remote Internet C...

Page 37 - Wait for the party to answer the telephone.; on what kind of call it is. Call Center automatically selects the

34 Actontec VoSKY Call Center User Manual Using Regular Call ModeTo use Regular Call mode to make a call:1. Pick up the telephone receiver. The Regular Call light illuminates. 2. Dial the telephone number.3. Wait for the party to answer. Using Internet Call Mode and SkypeOutBefore making this type o...

Page 38 - Note: If placing a SkypeOut call and the SkypeOut con-

35 Actontec VoSKY Call Center User Manual Ringback AlertIf the phone is hung up while a previous call is on hold, Call Center rings back to alert the user that a call is still on hold. To continue the call on hold, pick up the receiver. Dual-Line Mode From a Remote PhoneThe following features are av...

Page 39 - Note: Before using Computer Answering Machine, it

36 Actontec VoSKY Call Center User Manual Using Call ReturnIf Call Return is activated on Call Center (see “Call Return” on page 26), when an Internet call is made and the contact is not online, an alert will be sent when the contact returns online to the telephone whose number has been entered in C...

Page 40 - “Voice Messages” list box, which displays all messages that

3 Actontec VoSKY Call Center User Manual To check voice mail on the Computer Answering Machine:1. Double-click the Call Center icon in the system tray or desk- top of the computer. The “VoSKY Call Center” window appears. 2. Select the “Voicemail” tab. In the top part of the tab is the “Voice Message...

Page 41 - Quck Reference Tables; Consult these tables (Basic or Advanced) for quick reference.; Basc Procedures; Action

3 Actontec VoSKY Call Center User Manual Quck Reference Tables Consult these tables (Basic or Advanced) for quick reference. Basc Procedures Action Instruction Make a Skype Call 1. Pick up the telephone’s receiver.2. Make sure IPW is in Internet Call mode (indicated by the Internet Call light illumi...

Page 43 - For Advanced Procedures, the Line Port must be set up and the; Advanced Procedures

40 Actontec VoSKY Call Center User Manual For Advanced Procedures, the Line Port must be set up and the corresponding feature must be enabled in the Configuration screen. Basc Procedures Advanced Procedures Action Instruction Make a Skype Call From Any Tele- phone (Remote Internet Callng) 1. Pick up...

Page 45 - Specifications; USB Audio Device Class 1.0 compatible

42 Actontec VoSKY Call Center User Manual Specifications a Model Number UP102G (VoSKY Call Center) Interface Ports USB Audio Device Class 1.0 compatible RJ11 port: for connecting with analog telephone RJ11 port: for connecting with PSTN line LED ndcators Regular Call, Internet Call, Ready Lnear Audo...

Page 46 - Note: Specifications are subject to change

43 Actontec VoSKY Call Center User Manual On-Hook Voltage 48V DC Off-Hook Loop Current 25 mA DC Rngng Voltage 110V peak to peak; 25 Hz Dmensons (LxWxH) 11.5 x 8.5 x 2.5 cm (4.5 x 3.3 x 1 in.) Weght 125 g (4.4 oz.) Operatng temperature 0° - 55° C (32° - 131° F) Relatve Humdty > 80 % (non-condensin...

Page 47 - Regulatory Complance Notces; Class B Equpment; Modifications; Notces

44 Actontec VoSKY Call Center User Manual Regulatory Complance Notces Class B Equpment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful int...

Page 48 - This device may not cause harmful interference; Note: To comply with FCC RF exposure compliance; Mscellaneous Legal Notces; Internet calls Everyone,Everywhere, VoSKY, and the VoSKY logo

45 Actontec VoSKY Call Center User Manual This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference 2. This device must accept any interference received, including interference that may cause unwanted o...

Page 49 - Lmted Warranty; Software: Actiontec Electronics warrants to Customer that each

46 Actontec VoSKY Call Center User Manual Lmted Warranty Hardware: Actiontec Electronics, Inc., warrants to the end user (“Customer”) that this hardware product will be free from defects in workmanship and materials, under normal use and service, for twelve (12) months from the date of purchase (US)...

Page 50 - Obtaining Warranty Service: Customer may contact Actiontec

4 Actontec VoSKY Call Center User Manual products will meet Customer’s requirements or work in combina- tion with any hardware or applications software products provided by third parties, that the operation of the software products will be uninterrupted or error free, or that all defects in the soft...

Page 51 - Actiontec Electronics shall not be responsible for any software,

4 Actontec VoSKY Call Center User Manual Actiontec Electronics shall not be responsible for any software, firmware, information, memory data, or Customer data contained in, stored on, or integrated with any products returned to Action- tec Electronics for repair, whether under warranty or not. WARRA...