Actiontec R4500U - Manuals

2 Action tec USB/Ethernet DSL Modem User Manual Modem Features The Modem has a series of LED s (lights) and a variety of ports. It is recommended that the user become familiar with these features before installing or setting up theModem. Front Panel There are 4 LEDs (light emitting diodes, or lights...

3 Chapter 1 Introduction Rear Panel The Modem has five ports on its rear panel. Black Port (Power) The Black port is used to connect the Modem’s Power cord. Yellow (Ethernet) Port The Yellow port is used to connect the Modem to a computer on the home net-work with the Yellow (Ethernet) cable. Purple...

4 Action tec USB/Ethernet DSL Modem User Manual Technical Support Action tec Electronics, Inc., prides itself on making durable, high-quality, high- performance products. If you need assistance, the Action tec Technical Support Department is always available, 24 hours a day, seven days a week, to pr...

5 Setting UpThe Modem The instructions that follow parallel the steps contained in the Action tec Installation Buddy ™ , which provides a visual guide to setting up the Modem. It is recommended the user run the Installation Buddy first, before attempting any other procedures. To set up the Modem, co...

7 Chapter 2 Setting Up the Modem 5. The next window appears, with information regarding Action tec’s 24-hour, 7- day-a-week Technical Support. If you have any problems, call 1.888.436.0657 . Click Next . 6. The next window appears, showing the items needed to set up the Modem.Click Next . 7. The nex...

11 Chapter 2 Setting Up the Modem 17. When the next window appears, confirm the Power , Ready , and Link Lights on the Modem glow steadily green . Click Next . ☞ Note : If the Power, Ready and Link Lights on the Modem are not solid green, check all connections to the Modem. If all connec-tions are p...

12 Action tec USB/Ethernet DSL Modem User Manual 2. The next window appears. Read the instructions, select First Computer by clicking on the check box, then click Next . 3. In the next window, select USB , then click Next . 4. The next window appears, with information regarding Action tec’s 24-hour,...

13 Chapter 2 Setting Up the Modem 5. The next window appears, with information regarding the items needed to setup the Modem. Click Next . 6. The next window appears. Get the Modem, take it out of its protective plasticbag, then click Next . 7. When the next window appears, get the Black Bag , take ...

17 Chapter 2 Setting Up the Modem ☞ Note : If the Power, Ready and Link Lights on the Modem are not solid green, check all connections to the Modem. If all connec-tions are plugged in properly, call your DSL service provider. The Modem is connected to a computer via USB. Next, install the phone filt...

18 Action tec USB/Ethernet DSL Modem User Manual 3. Plug a filter in every phone jack using the same number as the DSL line, then click Next . Caution : Do not install a filter in the phone jack used by the black DSL cable. 4. In the next window, read the instructions. Plug the loose end of the exis...

19 Chapter 2 Setting Up the Modem 6. If you answered “No” in the previous window, go to “Setting up the DSLConnection” on page XX. If you answered “Yes,” the following windowappears. Unplug the phone cord connected to the phone from its phone jackin the wall, the click Next . Caution : Do not unplug...

20 Action tec USB/Ethernet DSL Modem User Manual 8. The next window appears. Plug the phone filter into the Phone Jack on theback of the Modem. Do no plug the phone filter into the phone jack on theback of the computer. Your connections should look exactly as the configura-tion in the picture, below...

21 Chapter 2 Setting Up the Modem Basic Setup 1. If “Basic Setup” was chosen, the following window appears. Enter the appro-priate user name and password in the text boxes. If no user name and pass-word are needed, click on the check box next to “My ISP does not require thisinformation.” Click Next ...

22 Action tec USB/Ethernet DSL Modem User Manual Advanced Setup 1. If “Advanced Setup” was chosen, enter the VPI and VCI settings in theirappropriate boxes (if provided by the DSL service provider). If not providedwith these settings, click the “Use the default VPI/VCI Settings” check box,then click...

23 Chapter 2 Setting Up the Modem 4. When the computer has rebooted, the Modem is properly set up. Connecting Additional Computers Connecting Via Ethernet 1. Insert Disk 1 (Installation Buddy CD) in the CD-ROM drive of the computer. The Installaton Buddy will start automatically. Wait until the foll...

24 Action tec USB/Ethernet DSL Modem User Manual 3. In the next window, select Ethernet , then click Next . 4. The next window appears, with information regarding Action tec’s 24-hour, 7- day-a-week Technical Support. If you have any problems, call 1.888.436.0657 . Click Next . 5. The following wind...

25 Chapter 2 Setting Up the Modem 6. When the next window appears, plug one end of the Yellow (Ethernet) Cable into the Yellow Port on the back of the Modem, then click Next . 7. Another window appears. Plug the other end of the Yellow (Ethernet) Cable into an Ethernet port on the back of the comput...

26 Action tec USB/Ethernet DSL Modem User Manual Connecting Via USB 1. Insert Disk 1 (Installation Buddy CD) in the CD-ROM drive of the comput- er. The Installaton Buddy will start automatically. Wait until the followingscreen appears, read the onscreen instructions, then click Next . 2. The next wi...

28 Action tec USB/Ethernet DSL Modem User Manual 7. Another window appears. Plug the rectangular end of the Purple (USB) Cable into a USB port on the front or back of the computer, then click Next . ☞ Note : A USB port is shaped like a thin rectangle about 1/4 inch by 1/2 inch, and may be vertically...

29 Using AdvancedSettings This chapter contains information regarding the advanced settings of the Modem , including WAN IP address options, port forwarding, and DMZ hosting. Accessing Advanced Settings To access the advanced settings of the Modem: 1. Open your Web browser. In the address bar type h...

30 Action tec USB/Ethernet DSL Modem User Manual 3. The “Setup/Configuration” screen appears. Select Advanced Setup from the menu on the left. 3. The following window appears. Click Begin Advanced Setup .

31 Chapter 3 Using Advanced Settings 3. The “Configuring the Advanced Settings” screen appears. Choose the settingto be changed from the menu on the left, or click Next to go to the “WAN IP Address” screen. WAN IP Address Selecting WAN IP Address in the “Configuring the Advanced Settings” screen gen...

32 Action tec USB/Ethernet DSL Modem User Manual After selecting a connection type, click Next to continue configuring the connec- tion. Configured as a Modem Select this option to use the Modem as a modem, connected to a single computer. Configured as a Router - Obtain an IP Address through PPPoE o...

33 Chapter 3 Using Advanced Settings ☞ Note : Host and domain name information may also be accessed from the computer originally connected to the cable modem. Configured as a Router - Specify a Static IP Address Select this option if assigned a static (specific) IP Address by the ISP. Enter the IP A...

34 Action tec USB/Ethernet DSL Modem User Manual LAN IP Address Selecting LAN IP Address in the “Configuring the Advanced Settings” screen generates the “LAN IP Address” screen. The value in the LAN IP Address text box is the IP address of the Modem as seen on the network.The LAN IP address of the M...

35 Chapter 3 Using Advanced Settings DHCP Server Configuration Clicking Next in the “ DHCP Server” screen generates the “ DHCP Server Configuration” screen. Change IP address range and DNS server information here. Beginning IP Address - the IP address at which the DHCP server starts assigning IP add...

36 Action tec USB/Ethernet DSL Modem User Manual Services Blocking Selecting Services Blocking in the “Configuring the Advanced Settings” screen generates the “Services Blocking” screen. To modify Internet privileges (Web, FTP, Newsgroups, etc.) for the computers onthe network: 1. Enter the computer...

37 Chapter 3 Using Advanced Settings Website Blocking Selecting Website Blocking in the “Configuring the Advanced Settings” screen generates the “Website Blocking” screen. This feature enables the Modem to blockWeb sites to all computers on the network. To block a Web site, enter the addressof the W...

38 Action tec USB/Ethernet DSL Modem User Manual Remote Management Selecting Remote Management in the “Configuring the Advanced Settings” screen generates the “Remote Management” screen. Remote Management allows access tothe Modem through the Internet via another computer. Action tec recommends leav...

39 Chapter 3 Using Advanced Settings To remove forwarded ports, highlight them then click Remove . DMZ Hosting Selecting DMZ Hosting in the “Configuring the Advanced Settings” screen gener- ates the “ DMZ Hosting” screen. To use DMZ hosting, enter the IP address of the computer on the network to be ...

40 Action tec USB/Ethernet DSL Modem User Manual MAC Address Cloning Selecting MAC Address Cloning in the “Configuring the Advanced Settings” screen generates the “ MAC Address Cloning” screen. A MAC (media access control) address is an identifier unique to every networkable device. Some ISP s requi...

41 Chapter 3 Using Advanced Settings Static Routing Selecting Static Routing in the “Configuring the Advanced Settings” screen gener- ates the “Static Routing” screen. Enter the addresses in their respective text boxes,then click Add . The address will appear in the “Static Routing Table.” To remove...

42 Action tec USB/Ethernet DSL Modem User Manual Status After configuring the Modem, settings can be viewed by selecting Status in the Main Menu. The “Current Status” screen appears, displaying many of the Modem’ssettings. No settings (other than connecting or disconnecting from the Internet)can be ...

43 Using Utilities To access the Modems’ Web-based Utilities, select Utilities from the “Main Menu” screen. The “Utilities” screen appears. From this screen, the Web activity log can be viewed, the DSL settings changed, the Modem’s factory default settings restored, and the Modem’s firmware upgraded...

44 Action tec USB/Ethernet DSL Modem User Manual DSL Settings To access DSL Settings, select DSL Settings from the “Utilities” screen. The Modem’s VPI , VCI , and Mode settings can be changed from this screen. Action tec recommends not changing these values without consulting the ISP . Restore Defau...

45 Chapter 4 Using Utilities Upgrade Firmware Selecting Upgrade Firmware in the “Utilities” screen generates the “Upgrade Firmware” screen. Action tec periodically posts firmware upgrades to enhance the Modem’s capabilities. To upgrade the Modem’s firmware: 1. Click the link in the “Upgrade Firmware...

47 Troubleshootingand FAQs This chapter contains a list of solutions to overcome problems the user mayencounter, as well as answers to some of the more frequently asked questionsabout the Modem. Troubleshooting LAN Connection Failure Ensure the Modem is properly installed, the LAN connections are co...

48 Action tec USB/Ethernet DSL Modem User Manual Verify the Modem’s settings are the same as the computer by clicking Status in the “Main Menu” screen. Time out error occurs when entering a URL or IP Address Verify the computers are working properly. Ensure the IP settings are correct. Ensure the Mo...

49 Chapter 5 Troubleshooting and FAQs What do each of the lights on my Modem mean? Power – when lit, indicates that power is being supplied to the Modem. Modem – when lit, indicates a cable or DSL modem is connected to the Modem. Activity – when flashing, indicates Internet activity over the Modem. ...

50 Action tec USB/Ethernet DSL Modem User Manual How do I upgrade the Modem’s firmware? After bringing up the Utilities section of the Web Management Tool and select-ing “Upgrade Firmware,” click “Upgrade Here.” (See Chapter 4 “Using Utilities,”for more information.) Another Web page appears, which ...

51 Chapter 5 Troubleshooting and FAQs 3. Another menu appears. Select Control Panel . 4. When the “Control Panel” window appears, double-click Network .

52 Action tec USB/Ethernet DSL Modem User Manual 5. The “Network” window appears. In the "The following network components are installed" list box, locate and double-click TCP/IP . 6. The “ TCP/IP Properties” window appears. Select IP Address .

53 Chapter 5 Troubleshooting and FAQs 7. In the IP Address tab, activate “Obtain an IP address automatically” by clicking on the circle. When active, a black dot will appear in the circle. If the circlealready contains a black dot, leave it alone. 8. Click OK . The TCP/IP Properties window disappear...

57 Chapter 5 Troubleshooting and FAQs 3. Another menu appears. Select Control Panel . 4. When the “Control Panel” window appears, double-click Network and Dial- up Connections .

58 Action tec USB/Ethernet DSL Modem User Manual 5. In the “Network and Dial-up Connections” window, double-click Local Area Connection . A number may be displayed after the Local Area Connection. If there is more than one Local Area Connection listed, locate the one that cor-responds to the network...

59 Chapter 5 Troubleshooting and FAQs 8. In the “Components checked are used by this connection” list box, double- click Internet Protocol ( TCP/IP ) . 9. The “Internet Protocol ( TCP/IP ) Properties” window appears.

60 Action tec USB/Ethernet DSL Modem User Manual 10. In the General tab, activate “Obtain an IP address automatically” by clicking on the circle. When active, a black dot will appear in the circle. If the circlealready contains a black dot, leave it alone. 12. Click OK . The “Internet Protocol ( TCP...

62 Action tec USB/Ethernet DSL Modem User Manual 5. In the “Network Connections” window, double-click Local Area Connection . A number may be displayed after the Local Area Connection. If there is morethan one Local Area Connection listed, locate the one that corresponds to thenetwork card installed...

63 Chapter 5 Troubleshooting and FAQs 8. In the “Components checked are used by this connection” list box, double- click Internet Protocol ( TCP/IP ) . 9. The “Internet Protocol ( TCP/IP ) Properties” window appears. 10. In the General tab, activate “Obtain an IP address automatically” by clicking o...

67 Appendix A Setting Up Static IP Address 5. The “Network” window appears. In the "The following network components are installed" list box, locate and double-click TCP/IP . 6. The “ TCP/IP Properties” window appears. Select IP Address . 7. In the IP Address tab, make sure the the circle ne...

73 Appendix A Setting Up Static IP Address 5. In the “Network and Dial-up Connections” window, double-click Local Area Connection . A number may be displayed after the Local Area Connection. If there is more than one Local Area Connection listed, locate the one that corre-sponds to the network card ...

81 Specifications General Model Number GEU004AD9-01 (USB/Ethernet DSL Modem) Standards IEEE 802.3 (10BaseT)IEEE 802.3u (100BaseTX)G.dmtG.liteRFC 1483, 2364, 2516 Protocol CSMA/CD t1.413 WAN Full-rate DSL modem LAN 10Mbps Ethernet portUSB portUpload port Cabling Type 10BaseT : UTP/STP Category 3 or 5...

82 Action tec USB/Ethernet DSL Modem User Manual Certifcations FCC Class BFCC Class C (parts 15, 68)UL Environmental Power Input External, 12V DC, 1.2 A Operating Temperature 0º C to 40º C (32ºF to 104ºF) Storage Temperature -20ºC to 70ºC (-4ºF to 158ºF) Operating Humidity 10% to 85% non-condensing ...

83 MAC Address This appendix explains how to determine the MAC address of an Ethernet adapterinstalled on a computer. Select the operating system and follow the instructions. Windows 95, 98 1. Click Start , then Run . 2. The “Run” window appears. In the “Open” text box, enter: ipconfig/all 3. Click ...

84 Action tec USB/Ethernet DSL Modem User Manual Windows NT 4.0 1. Click Start , Programs , Command Prompt . 2. When the “Command Prompt” window appears, enter: ipconfig/all then press Enter on the keyboard. 3 A list of information about the Ethernet adapter appears. 4. Note the “Physical Address,” ...

87 Glossary Access Point A device that allows wireless clients to connect to one another. An access pointcan also act as a bridge between wireless clients and a “wired” network, such asan Ethernet network. Wireless clients can be moved anywhere within the cover-age area of the access point and remai...

88 Action tec USB/Ethernet DSL Modem User Manual Firewall A method preventing users outside the network from accessing and/or damag-ing files or computers on the network. Gateway A central device that manages the data traffic of your network, as well as datatraffic to and from the Internet. IP (Inte...

89 Glossary Router A central device that manages the data traffic of your network. Subnet Mask A set of four numbers configured like an IP address used to create IP address numbers used only within a particular network. SSID See “ ESSID .” TCP/IP (Transmission Control Protocol/Internet Protocol) The...

91 Notices Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential i...

92 Action tec USB/Ethernet DSL Modem User Manual Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by A ction tec Electronics, Inc., may void the user’s authority to operate the equipment. Declaration of confo...

93 Limited Warranty Hardware : Action tec Electronics, Inc., warrants to the end user (“Customer”) that this hardware product will be free from defects in workmanship and materials,under normal use and service, for twelve (12) months from the date of purchasefrom Action tec Electronics or its author...

94 Action tec USB/Ethernet DSL Modem User Manual THIS ACTION TEC ELECTRONICS PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD-PARTY SOFTWARE, THE USE OF WHICH IS GOVERNED BY A SEPA- RATE END-USER LICENSE AGREEMENT. THIS ACTION TEC ELECTRONICS WARRANTY DOES NOT APPLY TO SUCH THIRD- PARTY SOFTWARE. FOR TH...

95 Limited Warranty NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAIN- TENANCE OR USE OF ITS PRODUCTS. ACTION TEC ELECTRONICS SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE AL...

96 Action tec USB/Ethernet DSL Modem User Manual Governing Law : This Limited Warranty shall be governed by the laws of the State of California, U.S.A., excluding its conflicts of laws and principles, and excludingthe United Nations Convention on Contracts for the International Sale of Goods.