Page 2 - Revision History
II Revision History Please refer to the table below for the updates made on AcerPower SX service guide. Date Chapter Updates 01/11/2001 Chapter 5 Add CN4, SW1 and JP11 01/20/2001 Chapter 1&6 Indicate the the Part nos. of mainboard that supports LAN function. 02/09/2001 Appendix B Add a NOTE belo...
Page 3 - Copyright
III Copyright Copyright © 2001 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optica...
Page 4 - Conventions; NOTE
IV Conventions The following conventions are used in this manual: Screen messages Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific acti...
Page 5 - Preface
V Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market r...
Page 7 - Table of Contents
VII Table of Contents Chapter 1 System Specifications 1 AcerPower Sx Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2AcerPower Sc Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Front Panel . . . . . ...
Page 9 - Overview; System Specifications; Chapter 1
Chapter 1 1 Overview The AcerPower Sx is an Intel Pentium III or Cyrix III processor with socket-370 based micro-ATX, IBM PC/AT compatible system with LPC/PCI bus. System Specifications Chapter 1
Page 10 - AcerPower Sx Features; Performance
2 Chapter 1 AcerPower Sx Features Performance ! Intel Pentium® III, Celeron or Cyrix III processor with integrated L2 cache memory running at 500, 550 and 600 MHz or 533, 667, 733 MHz. ! Two Dual in-line memory module (DIMM) sockets that accept 32, 64, 128 and 256MB, 168-pin DIMM modules, allowing m...
Page 11 - AcerPower Sc Features
Chapter 1 3 AcerPower Sc Features Performance ! Intel Tualatin Pentium® III, Celeron Pocessor with integrated L2 cache memory running from 1.1GHz to 1.4 GHz. ! Dual in-line memory module (DIMM) sockets that accept 128MB, 256MB, and 512MB. ! 168-pin DIMM modules, allowing memory upgrade of up to 1GB ...
Page 12 - Front Panel
4 Chapter 1 Front Panel The computer’s front panel consists of the following: Label Description 1 Headphone/Earphone port 2 CD-ROM tray 3 Stop/Eject button 4 Skip/Forward button 5 CD-ROM LED 6 Increase volume button 7 Decrease volume button 8 Turbo LED 9 Power LED 10 Hard disk drive LED 11 Power but...
Page 13 - Rear Panel
Chapter 1 5 Rear Panel The computer’s rear panel consists of the following: Label Description 1 Fan 2 PS/2 keyboard port 3 USB ports 4 Serial port 5 VGA/Monitor port 6 Speaker-out/Line-out port 7 Line-in port 8 Microphone-in port 9 Add-on brackets 10 System main power switch 11 Voltage selector 12 S...
Page 14 - AcerPower Sx Main Board Layout
Page 16 - AcerPower Sc Main Board Layout
8 Chapter 1 AcerPower Sc Main Board Layout 1. IDE 1 connector 10. Fax voice modem connector 2. IDE 2 connector 11. DIMM sockets 3. Hard Disk Drive LED connector 12. CPU socket 4. RTC Battery 13. ATX power connector 5. ROM 14. Audio/CD connector 6. Optional USB ports 15. Audio-in connector 7. Floppy ...
Page 17 - Keyboard; Cursor keys
Chapter 1 9 Keyboard The keyboard has full-sized keys that include separate cursor keys, two Windows keys, and twelve function keys. Cursor keys The cursor keys, also called the arrow keys, let you move the cursor around the screen. They serve the same function as the arrow keys on the numeric keypa...
Page 18 - Windows keys
10 Chapter 1 Windows keys The keyboard has two keys that perform Windows-specific functions. Key Description Windows logo key Start button. Combinations with this key perform special functions, such as: ! Windows + Tab : Activate the next Taskbar button ! Windows + E : Explores My Computer ! Windows...
Page 19 - Hardware Specifications and Configurations; Processor
Chapter 1 11 Hardware Specifications and Configurations NOTE: The BIOS can be overwritten/upgraded using the AFLASH utility (AFLASH.EXE). Processor Item Specification Type AcerPower Sx: Intel Pentium III, Celeron or Cyrix III processorAcerPower Sc: Intel Tualatin Pentium III, Celeron processor Socke...
Page 20 - BIOS Hotkey List
12 Chapter 1 Alt+F4 Enable hidden page of BIOS Setup Utility Press in BIOS Setup Utility main menu screen, the Advanced Options menu then appears. The items on the Advanced Options menu are: Memory/Cache OptionsPnP/PCI OptionsChips Options BIOS Hotkey List Hotkey Function Description
Page 21 - System Memory; Memory Combinations
Chapter 1 13 This section has two table lists, system memory specification and the possible combinations of memory module. System Memory Item Specification Memory socket number 2 sockets (2 banks) Support memory size per socket AcerPower Sx: 32MB / 64MB / 128MB / 256MBAcerPower Sc: 128MB / 256MB/512...
Page 22 - Cache Memory
14 Chapter 1 This section has two table lists, the video interface specification and its supported display modes. Cache Memory Item Specification First-Level Cache Configurations Cache function control Enable/Disable by BIOS Setup Second-Level Cache Configurations Below information is only applicabl...
Page 23 - Audio Interface; IDE Interface
Chapter 1 15 800x600 120 76.1 81.0 800x600 160 101.9 110.0 1024x768 70 56.5 75.0 1024x768 75 60.0 78.8 1024x768 100 79.0 110.0 1280x1024 43 50.0 80.0 1280x1024 60 64.0 110.0 1280x1024 85 91.2 157.5 1600x1200 60 76.2 156.0 1600x1200 85 106.2 229.5 Audio Interface Item Specification Audio controller A...
Page 24 - Floppy disk drive Interface
16 Chapter 1 NOTE: AcerPower Sc support V.90 56K with Universal DAA Fax/Modem. Floppy disk drive Interface Item Specification Floppy disk drive controller SiS950 Floppy disk drive controller resident bus ISA bus Support FDD format 360KB, 720KB, 1.2MB, 1.44MB, 2.88MB Parallel Port Item Specification ...
Page 25 - USB Port
Chapter 1 17 USB Port Item Specification Universal HCI USB 1.1 USB Class Support legacy keyboard for legacy mode Memory Address Map Address Size Function 000000 - 07FFFF 512KBytes Host Memory 080000 - 09FFFF 128KBytes Host/PCI Memory 0A0000 - 0BFFFF 128KBytes PCI/ISA Video Buffer Memory 0C0000 - 0C7...
Page 26 - IRQ Assignment Map
18 Chapter 1 NOTE: N - Not be used I/O Address Map Hex Range Devices 000-01F020-021040-043060-060061-061070-071080-08F0A0-0A10C0-0DF0F0-0FF170-1771F0-1F7278-27F2F8-2FF378-37F3F0-3F53F6-3F63F7-3F73F8-3FF0CF80CFC778-77A DMA Controller-1Interrupt Controller-1System TimerKeyboard Controller 8742System S...
Page 27 - DRQ Assignment Map
Chapter 1 19 NOTE: N - Not be used DRQ Assignment Map DRQx System Devices Add-On-Card Devices DRQ0 N Reserved DRQ1 N Reserved DRQ2 FDD N DRQ3 N Reserved DRQ4 Cascade N DRQ5 N Reserved DRQ6 N Reserved DRQ7 N Reserved Main Board Major Chips Item Controller System core logic SiS630 / SiS950 Video contr...
Page 28 - Switching Power Supply 102W
20 Chapter 1 NOTE: Measure at line input 90 VRMS and maximum load condition. NOTE: AcerPower Sc is using 145W power supply. Switching Power Supply 102W Input Frequency Frequency Variation Range 50MHz 47MHz to 53MHz 60MHz 57MHz to 63MHz Input Voltage Variation Range 100 - 120 VRMS 90 - 132 VRMS 200 -...
Page 29 - Power Management Function (ACPI support function); Device Standby Mode
Chapter 1 21 Power Management Function (ACPI support function) Device Standby Mode ! Independent power management timer for hard disk drive devices (0-15 minutes, time step=1 minute). ! Hard disk drive goes into Standby mode (for ATA standard interface). ! Disable V-sync to control the VESA DPMS mon...
Page 31 - System Utilities; Chapter 2
Chapter 2 23 Most systems are already configured by the manufacturer or the dealer. There is no need to run Setup when starting the computer unless you get a Run Setup message. The Setup program loads configuration values into the battery-backed nonvolatile memory called CMOS RAM. This memory area i...
Page 32 - Entering Setup
24 Chapter 2 Entering Setup To enter Setup, press the key combination . NOTE: You must press simultaneously while the system is booting. The Setup Utility main menu then appears: The system supports two BIOS Utility levels: Basic and Advanced. The above screen is the BIOS Utility Basic Level screen....
Page 34 - System Information
26 Chapter 2 System Information The following screen appears if you select System Information from the main menu. This page shows the current basic configuration of your system. The following table describes the parameters found in the System Information pages: Parameter Description Format Processor...
Page 36 - Product Information; Product Information
28 Chapter 2 Product Information The screen below appears if you select Product Information from the main menu: NOTE: This screen can be seen on Acer Power Sxb model. The Product Information menu contains general data about the system, such as the product name, serial number, BIOS version, etc. Thes...
Page 38 - boldface; Disk Drives
30 Chapter 2 Disk Drives Select Disk Drives from the main menu to configure the drives installed in your system. The following screen shows the Disk Drives menu: The following table describes the parameters found in this menu. Settings in boldface are the default and suggested settings. Parameter De...
Page 39 - IDE Primary/Secondary Channel Master/Slave; IDE Primary Channel Master
Chapter 2 31 IDE Primary/Secondary Channel Master/Slave The following screen appears if you select any of the IDE drive parameters: NOTE: *These items can only be seen when you are in the Advanced Level. The following table describes the parameters found in this menu. Settings in boldface are the de...
Page 41 - Onboard Peripherals
Chapter 2 33 Onboard Peripherals The Onboard Peripherals menu allows you to configure the onboard devices. Selecting this option from the main menu displays the following screen: Onboard Peripherals Serial Port 1 ............................................................ [Disabled] Base Address .....
Page 44 - Power Management
36 Chapter 2 Power Management The Power Management menu lets you configure the system power-management feature. It works only under APM mode. IMPORTANT: If an ACPI-aware operating system such as Windows 98 or Windows 2000 is installed in ACPI mode, the operating system will use the ACPI interfaces. ...
Page 46 - Boot Options
38 Chapter 2 Boot Options This option allows you to specify your preferred settings for bootup. The following screen appears if you select Boot Options from the main menu: NOTE: *This item can only be seen when you are in the Advanced Level. The following table describes the parameters found in this...
Page 47 - Date and Time
Chapter 2 39 Date and Time The following screen appears if you select the Date and Time option from the main menu: The following table describes the parameters found in this menu: Parameter Description Options Date Lets you set the date following the weekday-month-day-year format. Weekday: Sun, Mon,...
Page 48 - System Security
40 Chapter 2 System Security The Setup program has a number of security features to prevent unauthorized access to the system and its data. The following screen appears if you select System Security from the main menu: The following table describes the parameters found in this menu. Settings in bold...
Page 49 - Setting a Password; Supervisor Password
Chapter 2 41 Setting a Password 1. Enter the BIOS utility and select “System Security” . 2. Highlight the “Supervisor Password” parameter and press Enter. The following screen appears: NOTE: You can enable the “User Password” only if the “Supervisor Password” has been set. 3. Type a password. The pa...
Page 51 - Advanced Options; Memory /Cache Options
Chapter 2 43 Advanced Options NOTE: The Advanced Options menu is only available if you press F8 or Alt + F4 in the main menu. The “Advanced Options” menu allows you to configure the system memory and PCI device settings. The following screen shows the Advanced Options parameters: CAUTION: Do not cha...
Page 53 - INTA INTB INTC INTD
Chapter 2 45 PnP/PCI Options The PnP/PCI Options menu allows you to specify the settings for your PCI devices. Selecting this option displays the following screen: The following table describes the parameters found in this sub-menu. Settings in boldface are the default and suggested settings. Parame...
Page 54 - Chipset Settings; Chipset Settings
46 Chapter 2 Chipset Settings The Chipset Settings will be shown only if you press Alt + F4 in main menu: Press Enter to view the Chipset settings information. The following screen displays the Chipset settings menu: Plug and Play OS Set to Yes if the computer is running on Win95/ Win98 or Win2000. ...
Page 55 - Load Default Settings
Chapter 2 47 Load Default Settings You need to reload the BIOS default settings every time you make changes to your system hardware configuration (such as memory size, CPU type, hard disk type, etc.); otherwise, BIOS will keep the previous CMOS settings. Selecting this option displays the following ...
Page 56 - Abort Settings Change
48 Chapter 2 Abort Settings Change Selecting the Abort Settings Change option from the main menu displays the following dialog box: Choosing Yes discards all the changes that you have made and reverts the parameters to their previously saved settings. Choosing No returns you to the main menu. BIOS r...
Page 57 - Exiting Setup; Esc
Chapter 2 49 Exiting Setup To exit the BIOS utility, simply press Esc . The following dialog box appears: Select Yes to exit Setup. Select No to return to the main menu. If you have made changes in the parameter settings, you will be asked if you want to keep the changes made to the BIOS. Select Yes...
Page 59 - Machine Disassembly and Replacement; Chapter 3
Chapter 3 51 This chapter contains step-by-step procedures on how to disassemble the AcerPower Sx for maintenance and troubleshooting. To disassemble the computer, you need the following tools: ! Wrist grounding strap and conductive mat for preventing electrostatic discharge ! Flat-bladed screwdrive...
Page 60 - Removing a DIMM
52 Chapter 3 Removing a DIMM 1. Press the holding clips on both sides of the socket outward to release the DIMM. 2. Gently pull the DIMM out of the socket. NOTE: The system automatically detects the amount of memory installed. Run Setup to view the new value for total system memory and make a note o...
Page 61 - Removing the CPU Fan-sink and CPU Board
Chapter 3 53 Removing the CPU Fan-sink and CPU Board 1. Detach the fan-sink and fan from the CPU. 2. Pull up the socket lever.
Page 63 - Opening the Housing
Chapter 3 55 Opening the Housing IMPORTANT: Turn off the system power (unplug the power cord) before opening the system or connecting or removing any peripheral device. 1. Place the system unit on a flat, steady surface. 2. Remove the four screws from the rear panel. Set the screws aside. You will n...
Page 64 - Removing an Expansion Board
56 Chapter 3 Removing an Expansion Board 1. Remove the screw on the bracket of an expansion board. Set the screw aside. You will need it when replacing the expansion board. 2. Gently pull out the board to remove it from the expansion slot.
Page 68 - Removing the Main board
60 Chapter 3 Removing the Main board 1. Lay the housing on its side with the open area facing upward. 2. Remove all the necessary screws and carefully pull out the main board.
Page 69 - Removing a Daughterboard
Chapter 3 61 Removing a Daughterboard 1. Remove the two screws from the daughterboard. 2. Pull up the daughterboard.
Page 71 - Chapter 4; Troubleshooting
Chapter 4 63 This chapter provides troubleshooting information for AcerPower Sx model: ! Power-On Self-Test (POST) ! Index of Error Messages ! Index of Error Codes and Error Beeps ! Index of Error Symptoms ! Undetermined Problems Chapter 4 Troubleshooting
Page 73 - POST Check Points; Table D-1 POST Check Points
Chapter 4 65 POST Check Points When POST executes a task, it uses a series of preset numbers called check point to be latched at port 80h, indicating the stages it is currently running. This latch can be read and shown on a debug board. Table D-1 describes the Acer common tasks carried out by POST. ...
Page 76 - POST Error Messages List
68 Chapter 4 POST Error Messages List If you cannot run the diagnostics program tests but did receive a POST error message, use “POST Error Messages List” to diagnose system problems. If you did not receive any error message, look for a description of your error symptoms in “Error Symptoms List” on ...
Page 78 - Error Symptoms List
70 Chapter 4 Error Symptoms List NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/ FRU listed in right column is the most likely cause...
Page 82 - Error Beep Definition
74 Chapter 4 Error Beep Definition NOTE: "2" means long beep, "1" means short beep Beep Code Error Message Description 2-1-2-2 DMA test failure DMA internal register test fail 2-1-1-1 8742 KBC failure KBC self test fail or not installed 2-1-2-1 Refresh failure System DRAM refresh cyc...
Page 83 - Boot Block Update Function Error Beep Definition; TWO long beeps; ONE long beep
Chapter 4 75 Boot Block Update Function Error Beep Definition If any error occurred during boot block update process, the system will issue specific error beeps and accompanied with an error code to port 80h to indicate the error type. Below is the error codes/error beeps list. The successful beep d...
Page 84 - Undetermined Problems
76 Chapter 4 Undetermined Problems If an error message is present, go to “POST Error Messages List” on page 68 . If you did not receive any messages, see if the symptom is listed in “or “Error Symptoms List” on page 70. If you still cannot solve the problem, continue with this check: 1. Check the po...
Page 85 - AcerPower Sx/Sxb Jumpers and Connectors; Jumper and Connector Information; Chapter 5
Chapter 5 77 AcerPower Sx/Sxb Jumpers and Connectors Refer to the following figure for the location of the jumpers and connectors on the main board: NOTE: SW1 and JP11 are only available in 99129-1M PCB. NOTE: AcerPower Sx and AcerPower Sxb were using the same mainboard with different part number be...
Page 86 - Connector Description
78 Chapter 5 Connector Description NOTE: *: Default setting NOTE: There’s only 66/100 MHz allowable speed limit for 66/133 MHz SDRAM. Connector No. Description CN1 PS/2 CN2 USB/LAN CN3 ATX power connector CN4 COM port CN5 Parallel/VGA/serial port 2 CN7 IDE2 CN8 IDE1 CN9 GAME/MIDI CN11 Audio CD conne...
Page 87 - AcerPower Sc Jumpers and Connectors
Chapter 5 79 AcerPower Sc Jumpers and Connectors Refer to the following figure for the location of the jumpers and connectors on the main board: NOTE: PCB No. 99129-2. sx-ch5.fm Page 79 Wednesday, October 31, 2001 4:06 PM
Page 89 - Chapter 6
Chapter 6 81 This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of AcerPower Sx. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). NOTE: Please note WHEN ORDERING FRU PARTS, that you should check the most ...
Page 99 - Model Definition and Configuration; Appendix A
Appendix A 91 The AcerPower Sx Model No. Define: 1. Trade Mark: 2. Brand Name: Acer 3. Description: SiS 630 chipset based PC system 4. Model No: AP Sx (Acer Power Sx) (S57M/H61) 5. Product Name: Acer Power Sx The AcerPower Sc Model No. Define: 1. Trade Mark: 2. Brand Name: Acer 3. Description: SiS 6...
Page 101 - Test Compatible Components; Appendix B
Appendix B 93 This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under MS DOS V6.22, Windows 98 SE, Windows 2000, Windows NT 4.0, IBM OS/2 4.0, Netware 3.12 / 4.11 / 5.0, and UNIX/Linux environment. Refer to the followin...
Page 102 - Microsoft DOS V6.22 Environment Test
94 Appendix B Microsoft DOS V6.22 Environment Test Item Specifications Processor Celeron 500 MHzCeleron 533 MHzCoppermine 650 MHz Coppermine 667 MHz Memory 32 MB64 MB96 MB128 MB Cache 128 KB256 KB Floppy Disk Drive MitsumiPanasonic EIDE Channel 1 Master 8.6 GB13.0 GB17.2 GB20 GB EIDE Channel 1 Slave...
Page 105 - Microsoft Windows 2000 Environment Test
Appendix B 97 Microsoft Windows 2000 Environment Test Item Specifications Processor Celeron 533 MHzCoppermine 667 MHz Memory 128 MB256 MB Cache 128 KB256 KB Floppy Disk Drive Mitsumi D353M3Panasonic EIDE Channel 1 Master 17.2 GB (U8 Series)20 GB (Titan) EIDE Channel 1 Slave 4.3 GB (U8 Series)8.4 GB ...
Page 106 - Microsoft Windows NT 4.0 Environment Test
98 Appendix B Microsoft Windows NT 4.0 Environment Test Item Specifications Processor Celeron 533 MHzCoppermine 667 MHz Memory 128 MB256 MB Cache 128 KB256 KB Floppy Disk Drive Mitsumi D353M3Panasonic EIDE Channel 1 Master 17.2 GB (U8 Series)20 GB (Titan) EIDE Channel 1 Slave 4.3 GB (U8 Series)8.4 G...
Page 109 - SCO UNIX/Linux Environment Test
Appendix B 101 SCO UNIX/Linux Environment Test NOTE: There's no certification available because SiS630 chipset can't support RedHat Linux. Item Specifications Processor Celeron 533 MHzCoppermine 667 MHz Memory 128 MB Cache 128 KB256 KB Floppy Disk Drive Mitsumi D353M3Panasonic 3mode EIDE Channel 1 M...
Page 111 - Online Support Information; Appendix C
Appendix C 103 This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our w...
Page 113 - Index
Index 105 A ACPI 21Advanced Options 43 PnP/PCI 45 Assignment Map 17ATX Power connector 78 Audio controller 15 Audio CD connector 78 Audio Interface 15 B Basic level 24BIOS Setup 23 Entering Setup 24Setup Utility 24System Information 26 BIOS Utility 46 Abort Settings Change 48Advanced Options 43Boot ...
