Page 2 - II; Revision History
II Revision History Please refer to the table below for the updates made on TravelMate 4400 service guide. Date Chapter Updates
Page 3 - III; Copyright; The information in this guide is subject to change without notice.
III Copyright Copyright © 2005 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optica...
Page 4 - IV; Conventions; The following conventions are used in this manual:; SCREEN MESSAGES
IV Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific acti...
Page 5 - Preface
V Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market r...
Page 7 - Features; Platform and memroy; System Specifications; Chapter 1
Chapter 1 1 Features Below is a brief summary of the computer’s many feature: Platform and memroy T AMD Turion TM 64 ML-28/ML-32 processor at 1.6/1.8 GHz or higher with 128 KB L1 cache and 512 KB L2 cache, or T AMD Turion TM 64 ML-30/ML-34/ML-37/ML-4 processor at 1.6/1.8/2.0/2.2 GHz or higher with 1...
Page 9 - Chapter 1; System Block Diagram
Chapter 1 3 System Block Diagram 5 5 4 4 3 3 2 2 1 1 D D C C B B A A Title Size Document Number Rev Date: Sheet of Bolsena SB BLOCK DIAGRAM A3 1 58 Monday, February 14, 2005 <Variant Name> Title Size Document Number Rev Date: Sheet of Bolsena SB BLOCK DIAGRAM A3 1 58 Monday, February 14, 2005 ...
Page 10 - Board Layout; Top View
4 Chapter 1 Board Layout Top View 1 Keyboard Connector 7 3 in 1 Connector 2 Bluetooth Board Connector 8 Speaker Connector 3 LCD Cable Connector 9 Internal Microphone Connector 4 LED Board Connector 10 Modem Board Connector 5 Lid Switch 11 Touchpad Board Connector 6 Modem Cable Connector
Page 11 - Bottom View
Chapter 1 5 Bottom View 1 Power Jack 16 Audio Cable Connector 2 CRT 17 Line-in Connector 3 Docking 18 Headphone Out Connector 4 Audio Cable Connector 19 Microphone-in Connector 5 Main Battery Connector 20 USB Connector 6 ODD Connector 21 IEEE 1394 Connector 7 Media Bay Connector 22 PCMCIA 8 Mini PCI...
Page 13 - A TravelMate tour; Front View
Chapter 1 7 A TravelMate tour After knowing your computer features, let us show you around your new TravelMate computer. Front View # Icon Item Description 1 Display screen Also called LCD (liquid-crystal display), displays computer output. 2 Power button Turns the computer on and off. 3 Microphone ...
Page 14 - Closed Front View
8 Chapter 1 Closed Front View # Icon Item Description 1 Speakers Left and right speakers deliver stereo audio output. 2 Bluetooth ® communication button/indicator Press to enable/disable Bluetooth function. Lights to indicate the status of Bluetooth-communications (manufacturing option). 3 Wireless ...
Page 15 - Left View
Chapter 1 9 Left View # Icon Item Description 1 Ventilation slots Enable the computer to stay cool, even after prolonged use. 2 S-video/TV-out port Connects to a television or display device with S-video input (manufacturing option). 3 IEEE 1394 port Connects to IEEE 1394 devices (manufacturing opti...
Page 16 - Right View
10 Chapter 1 Right View # Icon Item Description 1 Optical drive Internal optical drive; accepts CDs or DVDs depending on the optical drive type. 2 Optical drive eject button Ejects the optical drive tray from the drive. g # Item Description # Icon Item Description
Page 17 - Rear Panel
Chapter 1 11 Rear Panel # Icon Item Description 1 Security Keylock Connects toa Kensington-compatible computer security lock. 2 Power jack Connects to an AC adaptor. 3 Modem jack (RJ-11) Connects to a phone line. 4 Network jack Connects to an Ethernet 10/100/1000-based network. 5 USB 2.0 port Connec...
Page 18 - Bottom Panel
12 Chapter 1 Bottom Panel # Item Description 1 Wireless LAN bay Houses the computer’s wireless LAN. 2 Battery lock Locks the battery in place. 3 Battery release latch Releases the battery for removal. 4 Battery bay Houses the computer’s battery pack. 5 Cooling fan Helps keep the computer cool.Note: ...
Page 19 - Indicators; The light shows amber when the battery is charging. 2.
Chapter 1 13 Indicators The computer has four easy-to-read status indicators on the upper-right above the keyboard, and four on the front panel. The power, battery and wireless communication status indicators are visible even when the LCD display is closed. NOTE: 1. Charging: The light shows amber w...
Page 20 - Launch Keys; Press “
14 Chapter 1 Launch Keys Located at the upper-right, above the keyboard are four buttons. These buttons are called launch keys. The are: mail, Web browser, Acer Empowering key “ “ and one user-programmable button. Press “ “ to ru the Acer eManager. Please see “Acer eManager”. The mail and Web button...
Page 21 - Touchpad; The following teaches you how to use the touchpad:
Chapter 1 15 Touchpad The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger across the surface of the touchpad. The central location on the palmrest provides optimum comfort and support. Touchpad Basics The following te...
Page 23 - Using the Keyboard; Lock Keys and embedded mumeric keypad; The keyboard has three lock keys which you can toggle on and off.
Chapter 1 17 Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded mumeric keypad The keyboard has three lock keys which you can toggle on and off. The embedded numeric keypad functions like...
Page 24 - Windows Keys
18 Chapter 1 Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Icon Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of f...
Page 25 - Hot Keys; To activate hot keys, press and hold the <
Chapter 1 19 Hot Keys The computer employs hotkeys or key combinations to access most of the computer’s controls like sreen brightness, volume output and the BIOS utility. To activate hot keys, press and hold the < Fn> key before pressing the other key in the hotkey combination. Hot Key Icon F...
Page 27 - Special Key; The Euro symbol
Chapter 1 21 Special Key You can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard. To type: The Euro symbol 1. Open a text editor or word processor. 2. Either directly press the <Euro> symbol at the bottom-right of the keyboard, or hold <Alt...
Page 28 - Hardware Specifications and Configurations; Processor; BIOS
22 Chapter 1 Hardware Specifications and Configurations Processor Item Specification CPU type AMD Turion TM 64 ML-28/ML-32 processor at 1.6/1.8 GHz or higher with 128 KB L1 cache and 512 KB L2 cache, AMD Turion TM 64 ML-30/ML-34/ML-37/ML-4 processor at 1.6/1.8/2.0/2.2 GHz or higher with 128 KB L1 ca...
Page 29 - Memory Combinations
Chapter 1 23 NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. On above table, the configuration of slot 1 and slot 2 could be reversed. Memory Combinations Slot 1 Slot 2 Total Memory 0MB 128MB 128MB 0MB 256MB 256MB 0...
Page 30 - Bluetooth Interface
24 Chapter 1 Supports modem protocol V.90/V.92 Modem connector type RJ11 Modem connector location Rear side Bluetooth Interface Item Specification Chipset built-in ATI SB400 Data throughput 723 bps (full speed data rate) Protocol Bluetooth 1.1 (Upgradeable to Bluetooth 1.2 when SIG specification is ...
Page 31 - Combo Drive Interface
Chapter 1 25 Spindle speed (RPM) 4200 RPM 4200 RPM 4200 RPM 4200 RPM Performance Specifications Buffer size 2048KB/ 2048KB 8192KB 8192KB Interface ATA/ATAPI-6; ATA-6 ATA/ATAPI-6; ATA-6 ATA/ATAPI-6; ATA-6 ATA/ATA-6; ATA-6 Max. media transfer rate (disk-buffer, Mbytes/s) 372 372 350 350 Data transfer ...
Page 32 - Audio Interface
26 Chapter 1 Applicable disc format Support disc formats1. Reads data in each CD-ROM, CD-ROM XA, CD-1, Video CD, CD-Extra and CD-Text2. Reads data in Photo CD (single and Multi-session)3. Reads standard CD-DA4. Reads and writes CD-R discs5. Reads and writes CD-RW discs6. Reads and writes in each dVD...
Page 33 - USB Port
Chapter 1 27 USB Port Item Specification Chipset ATI SB400 USB Compliancy Level 2.0 OHCI USB 1.1 and USB 2.0 Host controller Number of USB port 4 Location three on the left side; one on the rear side Serial port function control Enable/Disable by BIOS Setup IEEE 1394 Port Item Specification Chipset ...
Page 34 - Keyboard
28 Chapter 1 Keyboard Item Specification Keyboard controller KB 3910 Total number of keypads 88-/89-key Windows logo key Yes Internal & external keyboard work simultaneously 1. Plug USB keyboard to the USB port directly: Yes2. Use port replicator then plug a USB/PS 2 keyboard to the USB port/PS ...
Page 35 - LCD Inverter
Chapter 1 29 Viewing Angle (degree)Horizontal: Right/LeftVertial: Upper/Lower 40/4010/30 45/4515/35 40/4020/40 Temperature Range( C) OperatingStorage (shipping) 0 to +50-20 to +60 0 to +50-25 to +60 0 to +50-20 to +60 LCD 15 inch and 15.4 inch Item Specification Vendor & model name SAMSUNG LTN15...
Page 36 - AC Adaptor
30 Chapter 1 Input current (mA) 350 (max) Output voltage (V, rms) 1600 (no load) Output current (mA, rms) 5.6~5.4 Output voltage frequency (k Hz) 55~58K Hz AC Adaptor Item Specification Input rating 90V AC to 264V AC, 47Hz to 63Hz Maximum input AC current 1.7A Inrush current 220A@115VAC220A@230VAC E...
Page 37 - BIOS Setup Utility; To activate the BIOS Utility, press; System Utilities; Chapter 2
Chapter 2 31 BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problem...
Page 38 - Navigating the BIOS Utility; zx; Please
32 Chapter 2 Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: T To choose a menu, use the cursor left/right keys ( zx ). T To choose a parameter, use the cursor up/down keys ( wy ). T To change the value of a pa...
Page 39 - Information; The system information is subject to different models.; Main Advanced Security Boot Exit
Chapter 2 33 Information NOTE: The system information is subject to different models. Parameter Description Floppy Disk Drive Shows floppy drive type informaiton only when this model has floppy disk drive. HDD Model Name This field shows the model name of HDD installed on primary IDE master. HDD Ser...
Page 40 - Main
34 Chapter 2 Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. NOTE: The screen above is for your reference only. Actual values may differ. PhoenixBIOS Setup Uti...
Page 42 - Advanced; boldface; are the default and suggested; Disabled
36 Chapter 2 Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings. . Parameter Description...
Page 44 - Security; Main Advanced
38 Chapter 2 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Info. Main Advanced Boot Item Specific Help Supervisor Password Is: Clear User Password Is: Clear Primary HardDisk Security: [Enter] Set Superv...
Page 45 - Setting a Password; Clear
Chapter 2 39 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget your password. If you forget your password, you may...
Page 46 - Removing a Password; without; Changing a Password
40 Chapter 2 3. Press e . After setting the password, the computer sets the User Password parameter to “Set”. 4. If desired, you can opt to enable the Password on boot parameter. 5. When you are done, press u to save the changes and exit the BIOS Setup Utility. Removing a Password Follow these steps...
Page 48 - Boot; Main Advanced Security
42 Chapter 2 Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. PhoenixBIOS Setup Utility Info. Main Advanced Security Exit Item Specifi...
Page 49 - Exit; The table below describes the parameters in this screen.; Main Advanced Security Boot
Chapter 2 43 Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Description Exit Saving Changes Exit System Setup and save your changes to CMOS. Exit Discarding Changes Exit ...
Page 50 - BIOS Flash Utility; Crisis Recovery
44 Chapter 2 BIOS Flash Utility The BIOS flash memory update is required for the following conditions: T New versions of system programs T New features or options T Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis...
Page 51 - Chapter 3; Machine Disassembly and Replacement
Chapter 3 45 This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Small Philips scr...
Page 52 - General Information; Before You Begin; Turn off the power to the system and all peripherals.; IO Bezel
46 Chapter 3 General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack. NOTE...
Page 54 - Disassembly Procedure Flowchart
48 Chapter 3 Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first re...
Page 55 - Screw List
Chapter 3 49 Screw List Item Description A SCREW M2.0X3.0-I-NI-NYLOK B SCREW I2.5*3M-BNIH(M2.5L3) C SCREW M2.5*4L-BZN-NYLOK D SCREW M2.0X5-I-NI-NYLOK E SCREW MM25060IL69 F SCREW M2.0*5-I(NI)(NYLOK) G SCREW M2.0X2.5-I-NI-NYLOK H SCREW I2*3M-NIHY (M2L3) I SCREW M1.7*3.0-I (BK) J SCREW I3*3.5M-NIH(M3L3...
Page 56 - Removing the Battery Pack; Unlock the battery lock.
50 Chapter 3 Removing the Battery Pack 1. Unlock the battery lock. 2. Slide the battery latch as shown then remove the battery pack.
Page 61 - Disassembling the Main Unit; Separate the Main Unit Into the Upper and the Lower Case Assembly
Chapter 3 55 Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly 1. Remove the two screws holding the switch board. 2. Remove the switch board. 3. Disconnect the touchpad FFC from the main board. 4. Disconnect the bluetooth cable. 5. Remove the five screws t...
Page 62 - Disassembling the Lower Case Assembly
56 Chapter 3 4. Remove the three screws that secure the touchpad board. 5. Remove the touchpad board from the upper case. 6. Disconnect the touchpad board to touchpad FFC. 7. Remove the touchpad board to touchpad FFC from the uppwer case assembly. 8. Remove the four screws holding the touchpad brack...
Page 65 - Disassembling the LCD Module
Chapter 3 59 Disassembling the LCD Module 1. Remove the four screw caps as shown. 2. Remove the four screws holding the LCD bezel. 3. Then detach the LCD bezel from the LCD module. 4. Disconnect the inverter board then remove it. 5. Remove the three screws holding the right hinge. 6. Then remove the...
Page 67 - Disassembling the External Modules; Disassembling the HDD Module
Chapter 3 61 Disassembling the External Modules Disassembling the HDD Module 1. Remove the two screws holding the HDD bracket on one side. 2. Remove another two screws holding the HDD bracket on the other side. 3. Then take the hard disc drive out from the HDD bracket. Disassembling the Optical Driv...
Page 69 - Troubleshooting; Chapter 4
Chapter 4 63 Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Duplicate symptom and obtain the failing symptoms in a...
Page 70 - System Check Procedures; External Diskette Drive Check
64 Chapter 4 System Check Procedures External Diskette Drive Check If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board. If the error still remains: 1. Reconnect the external diskette drive/DVD-ROM module. 2. Replace the external diskette drive/CD...
Page 71 - Power System Check; Remove the battery pack.
Chapter 4 65 Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: 1. Remove the battery pack. 2. Connect the power adapter and check that power is supplied. 3. Disconnect the power adapter and install the charged battery pack; then...
Page 72 - Check the Battery Pack; Touchpad check
66 Chapter 4 Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Management in control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat t...
Page 74 - Index of Error Messages; Error Message List
68 Chapter 4 Index of Error Messages Error Message List Error Messages FRU/Action in Sequence Struck Key See “Keyboard or Auxiliary Input Device Check” on page 64 System CMOS checksum bad - Default configuration used RTC batteryRun BIOS Setup Utility to reconfigure system, then reboot system. Real t...
Page 76 - Phoenix BIOS Beep Codes
70 Chapter 4 Phoenix BIOS Beep Codes Code Beeps POST Routine Description 02h Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cach...
Page 80 - Indicator-Related Symptoms; Power-Related Symptoms
74 Chapter 4 Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work First, plug a monitor to CRT port. Next, enter BIOS utility to running “Load Default Settings” then reboot the system.Reconnect the LCD connectors.Keyboard (if the br...
Page 81 - PCMCIA-Related Symptoms; Memory-Related Symptoms; Speaker-Related Symptoms; Power Management-Related Symptoms
Chapter 4 75 Battery can’t be charged or discharged See “Check the Battery Pack” on page 66. Battery packMain board System hang during POST ODD/HDD/FDD/RAM moduleMain board PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA) PCMCIA slot assemblyMain b...
Page 82 - Peripheral-Related Symptoms
76 Chapter 4 The system doesn't resume from hibernation/ standby mode. Connect AC adapter then check if the system resumes from Standby/Hibernation mode. Check if the battery is low.Hard disk driveMain board The system doesn't resume from standby mode after opening the lid of the portable computer. ...
Page 84 - Intermittent Problems; When analyzing an intermittent problem, do the following:
78 Chapter 4 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists...
Page 85 - Undetermined Problems
Chapter 4 79 Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defec...
Page 86 - Use NAPP CD to Build Master Hard Disc Drive; CD to Disk Recovery; Prepare NAPP CD, Recovery CD and System CD.
80 Chapter 4 Use NAPP CD to Build Master Hard Disc Drive CD to Disk Recovery 1. Prepare NAPP CD, Recovery CD and System CD. 2. Put NAPP CD into the optical drive. Then boot up the system. 3. The system will ask you if you want to build NAPP Master HDD. Please press any key to continue. 4. NAPP CD wi...
Page 89 - Disk to Disk Recovery
Chapter 4 83 Disk to Disk Recovery 1. Prepare NAPP CD, Recovery CD and System CD. 2. Put NAPP CD into the optical drive. Then boot up the system. 3. The system will ask you if you want to build NAPP Master HDD. Please press any key to continue. 4. NAPP CD will start to preload the system, please cli...
Page 93 - Jumper and Connector Locations; Chapter 5
Chapter 5 87 Top View 1 Keyboard Connector CN5 7 3 in 1 Connector CN10 2 Bluetooth Board Connector CN6 8 Speaker Connector CN12 3 LCD Cable Connector CN2 9 Internal Microphone Connector CN11 4 LED Board Connector CN3 10 Modem Board Connector CN9 Jumper and Connector Locations Chapter 5
Page 97 - Chapter 6
Chapter 6 90 This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 4000/4500 series products. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you shou...
Page 98 - Exploded Diagram
91 Chapter 6 Exploded Diagram Please notice that the part image and part number are not accurate. We will update this part soon. TravelMate 4400 Picture No. Partname And Description Part Number Adapter N/S ADAPTER 65W 3 PIN DELTA SADP-65KB BF 19V TBD N/S ADAPTER 65W 3 PIN LITE-ON PA-1650-02 QA 19V T...
Page 114 - Model Definition and Configuration; Appendix A
Appendix A 116 TravelMate 4400 Series Model Number LCD CPU Memory HDD ODD Wireless LAN OS 4001WLCi 15.4" WXGA PM 715 (1.5GHz/2M) DDR333 1 or 2x256MB 40GB 24x Combo 11b/g XPH 4001WLMi 15.4" WXGA PM 715 (1.5GHz/2M) DDR333 1 or 2x256MB 40/60GB 4x DVD-Dual 11b/g XPH 4001WFLMi 15.4" WXGA PM 7...
Page 115 - NOT; list accordingly once we got test report.; Test Compatible Components; Appendix B
Appendix B 119 This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows ® XP Home environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding ...
Page 116 - Microsoft
120 Appendix B Microsoft ® Windows ® XP Pro Environment Test Item Specifications Processor Intel Celeron 1.3GHzIntel Celeron 1.4GHzIntel PMP 705Banias 1.5 GHz, Tj85Intel Dothan 715/1.5GHzIntel Dothan 725/1.6GHzIntel Dothan 735/1.7GHzIntel Dothan 745/1.8GHzIntel Dothan 755/2.0GHz Memory 256MB NANYA S...
Page 121 - Online Support Information; Appendix C
Appendix C 125 This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our w...
