Page 2 - Revision History; Date
II Revision History Please refer to the table below for the updates made on Veriton M420/Veriton M220/ Extensa E420 service guide. Date Chapter Updates
Page 3 - Copyright
III Copyright Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optica...
Page 4 - Conventions
IV Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific acti...
Page 5 - Preface
V Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market r...
Page 6 - Chapter 1 System Specifications 1; Chapter 2 System Utilities 20; Chapter 6 FRU (Field Replaceable Unit) List 82
Chapter 1 System Specifications 1 Features……………………………………………………………………………………………... 1 Main board Placement…………………………………………………….……..……………..7 Block Diagram…………………………………………………………..………………...………..8 Veriton M420 Front Panel………………………………………..…….………..…..……....9 Veriton M420 Rear Panel…………………..…………………………….………………...
Page 7 - System Specifications; Features; Chapter 1
1 System Specifications Features Operating System
Microsoft Windows Vista (Home Basic, Home Premium, Business) Processor
Socket Type: AMD Socket AM2+ (940 pin)
Processor Type:
Phenom(95W) / Athlon 64 X2 / Athlon 64/ Sempron CPUs Chipset
AMD RS780/RS740 + AMD SB700 PCB
Form Factor: MicroA...
Page 10 - BIOS
4
Connector Quantity: 2
1 rear 6pin IEEE1394 port
1 2x5pin onboard jumper BIOS
BIOS Type: Phoenix Award or AMI Kernel with Acer skin
Size: 4Mb or 8Mb
Note:
Boot ROM should be included (PXE function should be built in with default and RPL function is optional by service BIOS)
BIOS sha...
Page 11 - Power Supply
5
2 PCI slots
1 FDD slot
1 PATA IDE connector
6 SATA2 connectors
4 2*5 pin Intel FPIO specification USB pin connectors (follow Intel FPIO standard Specification)
1 2*5 pin Intel FPIO spec. Microphone In/ Headphone Out pin connectors
1 serial port 2*5 pin connector (2nd serial port) (Ve...
Page 13 - Main board Placement
Page 14 - Block Diagram
Page 15 - Veriton M420 Front Panel; The computer’s front panel consists of the following:; Label
9 Veriton M420 Front Panel The computer’s front panel consists of the following: Label Description 1 Optical drive 2 Floppy disk drive 3 Card reader cover(Optional) 4 Microphone jack 5 Speaker or headphone 6 USB 2.0 connector 7 Power button 8 ACER logo
Page 16 - Veriton M420 Rear Panel
10 Veriton M420 Rear Panel Label Description Label Description 1 Power card socket 8 Fan aperture 2 Voltage selector switch 9 PS/2 mouse connector 3 PS/2 keyboard connector 10 System Fan 4 DVI connector 11 Monitor connector 5 COM connector 12 SPDIF connector(Optional) 6 USB 2.0 connector 13 LAN conn...
Page 17 - Veriton M220 Front Panel
11 Veriton M220 Front Panel Label Description 1 Optical drive 2 Floppy disk drive 3 Card reader cover(Optional) 4 Power button 5 Microphone jack 6 USB 2.0 connector 7 Speaker or headphone 8 ACER logo
Page 18 - Veriton M220 Rear Panel
12 Veriton M220 Rear Panel Label Description Label Description 1 Power card socket 8 Fan aperture 2 Voltage selector switch 9 PS/2 mouse connector 3 PS/2 keyboard connector 10 System Fan 4 DVI connector 11 Monitor connector 5 COM connector 12 SPDIF connector(Optional) 6 USB 2.0 connector 13 LAN conn...
Page 19 - Extensa E420 Front Panel
13 Extensa E420 Front Panel Label Description 1 Optical drive 2 Floppy disk drive 3 Card reader cover(Optional) 4 Microphone jack 5 Speaker or headphone 6 USB 2.0 connector 7 Power button 8 ACER logo
Page 20 - Rear Panel
14 Extensa E420 Rear Panel Label Description Label Description 1 Power card socket 8 Fan aperture 2 Voltage selector switch 9 PS/2 mouse connector 3 PS/2 keyboard connector 10 System Fan 4 DVI connector 11 Monitor connector 5 COM connector 12 SPDIF connector(Optional) 6 USB 2.0 connector 13 LAN conn...
Page 21 - Hardware Specifications and Configurations; Processor; BIOS Hotkey List
15 Hardware Specifications and Configurations Processor Item Specification Processor Type Processor Type: Phenom(95W) / Athlon 64 X2 / Athlon 64/ Sempron CPUs Socket AMD Socket AM2+ (940 pin) Minimum operating speed 0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.) BIOS Item ...
Page 23 - Audio Interface; SATA Interface; Item
17 Audio Interface Item Specification Audio controller RS780/RS740 Audio controller type ALC888S Audio channel codec 7.1 Audio function control Enable/disable by BIOS Setup Mono or stereo Stereo Compatibility Sound Blaster Pro/16 compatible Mixed digital and analog high performance chip Enhanced ste...
Page 25 - Environmental Requirements; Power Management; Devices
19 Environmental Requirements Item Specification Temperature Operating +5°C ~ +35°C Non-operating -20 ~ +60°C (Storage package) Humidity Operating 15% to 80% RH Non-operating 10% to 90% RH Vibration Operating (unpacked) 5 ~ 500 Hz: 2.20g RMS random, 10 minutes per axis in all 3 axes 5 ~500 Hz: 1.09g...
Page 26 - System Utilities; Chapter 2
20 System Utilities The manufacturer or the dealer already configures most systems. There is no need to run Setup when starting the computer unless you get a Run Setup message. The Setup program loads configuration values into the battery-backed nonvolatile memory called CMOS RAM. This memory area i...
Page 27 - Entering Setup
21 Entering Setup Power on the computer and the system will start POST (Power On Self Test) process. When the message of “Press DEL to enter SETUP” appears on the screen, press the key of [Delete] to enter the setup menu. NOTE: If the message disappears before you respond and you still wish to enter...
Page 29 - Product Information; Parameter
23 Product Information The screen below appears if you select Product Information from the main menu: The Product Information menu contains general data about the system, such as the product name, serial number, BIOS version, etc. This information is necessary for troubleshooting (maybe required whe...
Page 30 - Standard CMOS Setup
24 Standard CMOS Setup Select standard CMOS features from the main menu to configure some basic parameters in your system the following screen shows the standard CMOS features menu:
Page 33 - Advanced Setup
27 Advanced Setup The following screen shows the Advanced Setup: The following table describes the parameters found in this menu. Parameter Description Options Hard Disk Boot Priority This features displays the Hard Disk Boot Device priority from high to low and allows users to set the Hard Disk Boo...
Page 35 - Advanced Chipset Setup
29 Advanced Chipset Setup The following table describes the parameters found in this menu. Parameter Description Options Dual Monitor Support This category allows you to enable or disable dual monitor support function [Enabled], [Disabled] Frame Buffer Size This field displays how much frame buffer ...
Page 37 - Integrated Peripherals
31 Integrated Peripherals The following table describes the parameters found in this menu. Parameter Description Options IDE Function Setup This page allows you to setup IDE function [Press Enter] Onboard Device Setup This page allows you to setup onboard devices. [Press Enter] Onboard I/O Chip Setu...
Page 40 - Integrated Peripherals-Onboard Device
34 Parameter Description Options IDE HDD Block Mode Block mode is also called block transfer, multiple commands, or multiple sectors read/write. If your IDE hard drive supports block mode(most new drives do), select Enabled for automatic detection of the optimal number of block read/write per sector...
Page 42 - Chip Setup
Page 49 - PC Health Status
Page 50 - arameter; Frequency/Voltage Control
44 The following table describes the parameters found in this menu: arameter Description Options V core Detect system’s voltage status automatically CPU Temperature Detect CPU Temperature automatically CPU/SYSTEM FAN Speed (RPM) Detect CPU/SYSTEM Fan Speed Status automatically CPU Smart FAN Control ...
Page 52 - Load Default Settings
46 Load Default Settings This option opens a dialog box that lets you install defaults for all appropriate items in the Setup Utility. Parameter Description Options Load Default Settings Select the field loads the factory defaults for BIOS and Chipset Features, which the system automatically detects...
Page 53 - Set Supervisor/User Password
47 Set Supervisor/User Password When this function is selected, the following message appears at the center of the screen to assist you in creating a password.
Page 57 - Chapter 3
51 Machine Disassembly and Replacement To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge. Wire cutter. Phillips screwdriver (may require different size). NOTE: The screws for the different components vary in siz...
Page 59 - Disassembly Procedure
53 Disassembly Procedure This section tells you how to disassemble the system when you need to perform system service. Please also refer to the disassembly video, if available. CAUTION: Before you proceed, make sure you have turned off the system and all peripherals connected to it.
Page 63 - Remove Front Bezel
57 Remove Front Bezel Process: 1. Remove the power switch cable from M/B F_PANEL port. 2. Remove front bezel from chassis. Push the side cover Screw location Screw location
Page 64 - Remove Cards
58 Remove Cards Process: 1. Release the slot cover tooless 2. Remove VGA ､ TV ､ Modem Card ， the following list is for your reference about the mutual location relation (Optional by SKU). Notice: I. Remove card, don’t touch any electric parts on PCB. VGA card TV card Modem card Modem card TV card VG...
Page 65 - Remove HDD Data Cables
59 Remove HDD Data Cables Process: 1. Remove HDD/ODD data cable from M/B. 2. Remove master HDD data & power cable. HDD data cable HDD power cable Connect Master HDD Connect Slave HDD Connect FDD SATA2 SATA3 SATA1 SATA4 Port Forward SATA1 Master HDD SATA2 Master ODD SATA3 Slave HDD SATA4 Slave OD...
Page 66 - Remove ODD DATA cable
60 Remove ODD DATA cable Process: 1. Remove master ODD data and power cable from ODD. 2. Remove slave ODD data and power cable from master and Slave ODD (Optional by SKU) ODD power cable ODD data cable
Page 68 - cable
62 USB 4 port Front audio cable Card reader USB 3 port cable clip “Recovery” cable location “Intrusion” cable location
Page 69 - Paste clip/Cable routing
63 Notice: I. Front panel USB cable must be always connect to M/B USB2 and USB3 port whether has card reader. II. The black cable of them is requested to close to the cooler when connecting “ Recovery ＂ cable. III. The red cable of them is requested to close to PCI slot with MB when connecting “ Int...
Page 70 - Remove HDD; Remove card reader
64 Remove HDD Process: 1. Remove Master HDD from the first HDD location. 3. Remove Slave HDD from the second HDD location. (Optional by SKU) Remove card reader Process: 1. Remove card reader from chassis. Master HDD Slave HDD
Page 71 - Remove FDD Cable; Card reader and FDD
65 Remove FDD Cable Process: 1. Remove FDD digital cable just as pictures (Optional by SKU). 2. Plug 4 pins power cord from FDD slot. Remove from FDD Remove from M/B “FDD1” slot Card d FDD Card reader and FDD FDD Only FDD Card reader Only card reader B A
Page 72 - Remove ODD
66 Remove ODD Process: 1. Push the lock handle release ODD. 2. Remove Master ODD from the location. 3. Remove slave ODD from the location. (Optional by SKU) Master ODD location Slave ODD location
Page 73 - Remove Cables; Remove the Insert TPM card and speaker; P1 power cable
67 Remove Cables Process: 1. Remove 12V power cable from M/B connector “PWR2”. 2. Remove System fan cable from M/B connector “SYS FAN ”. 3. Remove P1 power cable from M/B connector “PWR”. 4. Remove heat sink cable from M/B connector “CPU_ FAN ＂ . Remove the Insert TPM card and speaker Process: 1. Re...
Page 74 - Remove the speaker
68 Remove the speaker Note: I. Must take of the direction when connect the cables. TPM card I II III IV Audio 10mm 25mm speaker 10mm 25mm I II Audio
Page 75 - Remove System FAN; Release four screws.; The direction of System FAN
69 Remove System FAN Process: 1. Release four screws according to the following picture. 2. Remove Sys FAN (Optional by SKU) Release four screws. 4 3 1 2 The direction of System FAN
Page 76 - Remove mother board
70 Remove mother board Process: 1. Release 8PCS screws form the corresponding hole. 2. Release screws according to the following picture in turn. 3. Remove the Mother board from chassis. 1 2 3 7 6 5 4 8 Raised platform
Page 77 - Remove CPU cooler; Remove memory
71 Remove CPU cooler Process: 1. Release the clip and remove Cooler from the Retention module. Remove memory Process: 1. Open the memory slot then remove memory. 2. Remove the first Memory from DIMM1 slot. 3. Remove the second Memory from DIMM2 slot (Optional by SKU). DIMM2 DIMM1 Open the memory slo...
Page 78 - Remove CPU; Remove I/O shielding
72 Remove CPU Process: 1. Remove CPU according following the pictures. Remove I/O shielding Process: 1. Remove I/O Shielding. Corresponding Open the handle then removes CPU
Page 79 - Troubleshooting; Chapter 4
73 Troubleshooting Please refer to generic troubleshooting guide for troubleshooting information relating to following topics:
Power-On Self-Test (POST)
POST Check Points
POST Error Messages List
Error Symptoms List Chapter 4
Page 80 - Chapter 5
Page 88 - Chapter 6
82 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Veriton M420/Veriton M220/ Extensa E420. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). NOTE: Please note WHEN ...
Page 89 - Exploded Diagram; NO
83 Exploded Diagram NO DESCRIPTION NO DESCRIPTION 1 3.5’FILLER PANEL 11 USB BOARD 2 5.25’ROTATE COVER 12 USB BKT 3 V451 BEZEL 13 RIGHT-SIDE 4 CD-ROM 14 CHASSJS 5 FDD-VJTH-PANEL 15 POWER SUPPLY 6 HDD-DISK 16 FAN 7 MOTHER BOARD 17 PCI-BKT 8 HDD-LOCK-SLIDE 18 LEFT-SIDE 9 FDD-LOCK-SLIDE 10 CDROM-LOCK-SL...
