Page 2 - Revision History
ii Revision History Please refer to the table below for the updates made on this service guide. Date Chapter Updates
Page 3 - Copyright
iii Copyright Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optica...
Page 4 - Disclaimer
iv Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpo...
Page 5 - Conventions
v Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives additional information related to the current topic. WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific ...
Page 7 - Table of Contents
vii Chapter 1 System Tour 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Front Panel . . . . . . ...
Page 8 - Chapter 5
viii System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . ....
Page 9 - Features; System Tour; Chapter 1
Chapter 1 1 Features Below is a brief summary of the computer’s many feature: NOTE: The features listed in this section is for your reference only. The exact configuration of the system depends on the model purchased. Processor • Intel Pentium Core 2 Quad Q6600/Q8200/Q8300/Q9300/Q9400/Q9550/Q9650 pr...
Page 11 - Dimension and weight
Chapter 1 3 Dimension and weight • Dimension (DxWxH) • X3300: 265 x 100 x 362 mm (with bezel) • X5300: 265 x 100 x 397 mm (with bezel) • Weight (estimate): 5.6 kg (MVB SKU)
Page 12 - System Components; Front Panel
4 Chapter 1 System Components This section is a virtual tour of the system’s interior and exterior components. Front Panel X3812 No. Icon Component 1 HDD activity indicator 2 Optical drive bay door 3 Drive bay door eject button Press to open drive bay door and access the optical drive. 4 Media card ...
Page 14 - Rear Panel
6 Chapter 1 Rear Panel No. Icon Component 1 Expansion slot (Photo shows graphics card and TV tuner card) 2 Line-out jack 3 Microphone/speaker-out/line-in jack 4 S/PDIF port 5 eSATA port 6 USB 2.0 ports 7 VGA monitor port 8 HDMI port 9 PS2 keyboard port 10 Power connector 11 Voltage selector switch 1...
Page 15 - Internal Components
Chapter 1 7 Internal Components No. Component 1 HDD drive 2 Optical drive 3 Expansion cards 4 Mainboard 5 Heat sink fan assembly 6 Power supply
Page 16 - System LED Indicators
8 Chapter 1 System LED Indicators This section describes the different system LED indicators. LED indicator Color LED status Description Power Green On The system has AC power and is powered on. Green Blinking The system is in standby mode. — Off System is not powered on. HDD activity Green On HDD i...
Page 17 - CMOS Setup Utility; System Utilities; Chapter 2
Chapter 2 9 CMOS Setup Utility CMOS setup is a hardware configuration program built into the system ROM, called the complementary metal-oxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to r...
Page 19 - Setup Utility Menus
Chapter 2 11 Setup Utility Menus The Setup Main menu includes the following main setup categories. • Product Information • Standard CMOS Features • Advanced BIOS Features • Advanced Chipset Features • Integrated Peripherals • Power Management Setup • PC Health Status • Frequency/Voltage Control • BI...
Page 20 - Product Information
12 Chapter 2 Product Information The Product Information menu displays basic information about the system. These entries are for your reference only and are not user-configurable. Parameter Description Processor Type Type of CPU installed on the system. Processor Speed Speed of the CPU installed on ...
Page 21 - Standard CMOS Features
Chapter 2 13 Standard CMOS Features Parameter Description Option System Date Set the date following the weekday-month-day-year format. System Time Set the system time following the hour-minute-second format. AHCI Port 0/1/2/3 Displays the status of auto detection of the AHCI device. Halt On Determin...
Page 22 - Advanced BIOS Features
14 Chapter 2 Advanced BIOS Features Parameter Description Option Quick Boot Allows you to decrease the time it takes to boot the computer by shortening or skipping certain standard booting process. Enabled Disabled Quiet Boot When enabled, the BIOS splash screen displays during startup. When disable...
Page 23 - Advanced Chipset Features
Chapter 2 15 Advanced Chipset Features Parameter Description Option Intel EIST When enabled, this feature allows the OS to reduce power consumption. When disabled, the system operates at maximum CPU speed. Enabled Disabled Intel XD Bit When enabled, the processor disables code execution when a worm ...
Page 24 - Integrated Peripherals
16 Chapter 2 Integrated Peripherals Parameter Description Option Onboard SATA Controller Enables or disables the onboard SATA controller. Enabled Disabled Onboard SATA Mode Select an operating mode for the onboard SATA. AHCI Native IDE Onboard USB Controller Enables or disables the onboard USB contr...
Page 25 - Power Management Setup
Chapter 2 17 Power Management Setup Parameter Description Option ACPI Aware O/S Enables or disables the Advanced Configuration and Power Management (ACPI) function. Enabled Disabled ACPI Suspend Mode Select an ACPI state. S3 (STR) S1 (POS) Deep Power Off Mode Enables or disables deep power off mode ...
Page 26 - PC Health Status
18 Chapter 2 PC Health Status Parameter Description Option Smart FAN Enables or disables the smart system fan control function. Enabled Disabled
Page 27 - Frequency/Voltage Control
Chapter 2 19 Frequency/Voltage Control Parameter Description Option Spread Spectrum Clock Enables or disables the reduction of the mainboard’s EMI. Note: Remember to disable the Spread Spectrum feature if you are overclocking. A slight jitter can introduce a temporary boost in clock speed causing th...
Page 28 - BIOS Security Features
20 Chapter 2 BIOS Security Features Setting a system password 1. Use the up/down arrow keys to select a password parameter (Change Supervisor Password or Change User Password) menu then press Enter . A password box will appear. 2. Type a password then press Enter . The password may consist up to six...
Page 30 - Load Default Settings
22 Chapter 2 Load Default Settings The Load Default Settings menu allows you to load the default settings for all BIOS setup parameters. Setup defaults are quite demanding in terms of resources consumption. If you are using low-speed memory chips or other kinds of low-performance components and you ...
Page 32 - Exit Without Saving
24 Chapter 2 Exit Without Saving The Exit Without Saving menu allows you to discard changes made and close the Setup Utility.
Page 33 - BIOS Recovery
Chapter 2 25 BIOS Recovery AMIBIOS8 supports a "recovery flash" mode, which can be used to flash update a BIOS from the boot block. This is used to update a BIOS image without the need to boot to an operating system. The following is the process that user should follow to flash BIOS ROM. 1. ...
Page 35 - System Disassembly
Chapter 3 27 This chapter contains step-by-step procedures on how to disassemble the desktop computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic disch...
Page 36 - Pre-disassembly Procedure
28 Chapter 3 Pre-disassembly Procedure Before proceeding with the disassembly procedure, perform the steps listed below: 1. Turn off the system and all the peripherals connected to it. 2. Unplug the power cord from the power outlets. 3. Unplug the power cord from the system. 4. Unplug all peripheral...
Page 37 - Main Unit Disassembly
Chapter 3 29 Main Unit Disassembly Screw List Screw Part No. A #6-32 L5 BZN 86.00J07.B60 B M3xL5 BZN 86.1A324.5R0 C #6-32*3/16 NI 86.5A5B6.012 D #6-32 L6 NI 86.00J44.C60 MAIN UNIT FRONT BEZEL MAIN UNIT DISASSEMBLY SIDE PANEL CPU Ax2 HEAT SINK FAN ASSEMBLY POWER SUPPLY MEMORY MODULES VGA CARD FRONT I...
Page 38 - Removing the Side Panel
30 Chapter 3 Removing the Side Panel 1. Perform the pre-disassembly procedure described on page 28. 2. Remove the two screws (A) located on the rear edge of the side panel. 3. Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis. 4. ...
Page 39 - Removing the Front Bezel
Chapter 3 31 Removing the Front Bezel 1. Remove the side panel. Refer to the previous section for instructions. 2. Remove the front bezel. (1). Release the front bezel retention tabs from the chassis interior. (2). Detach the bezel slightly away from the chassis. (3). Disconnect the LED cable from t...
Page 40 - Removing the Heat Sink Fan Assembly
32 Chapter 3 Removing the Heat Sink Fan Assembly WARNING: The heat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal or with your hands. 1. See “Removing the Side Panel” on page 30. 2. See “Removing the Front Bezel” on page 31. 3. Use a long-nosed screwdriver to l...
Page 41 - Removing the Processor
Chapter 3 33 Removing the Processor IMPORTANT: Before removing a processor from the mainboard, make sure to create a backup file of all important data. WARNING: The processor becomes very hot when the system is on. Allow it to cool off first before handling. 1. See “Removing the Side Panel” on page ...
Page 42 - Removing the Optical Drive
34 Chapter 3 Removing the Optical Drive 1. See “Removing the Side Panel” on page 30. 2. See “Removing the Front Bezel” on page 31. 3. See “Removing the Heat Sink Fan Assembly” on page 32. 4. See “Removing the Processor” on page 33. 5. Remove the HDD-ODD bracket. (1). Disconnect the data and power ca...
Page 45 - Removing the Hard Disk Drive
Chapter 3 37 Removing the Hard Disk Drive 1. See “Removing the Side Panel” on page 30. 2. See “Removing the Front Bezel” on page 31. 3. See “Removing the Heat Sink Fan Assembly” on page 32. 4. See “Removing the Processor” on page 33. 5. Remove the HDD-ODD bracket. See “Removing the Optical Drive” on...
Page 46 - Removing the Power Supply
38 Chapter 3 Removing the Power Supply 1. See “Removing the Side Panel” on page 30. 2. See “Removing the Front Bezel” on page 31. 3. See “Removing the Heat Sink Fan Assembly” on page 32. 4. See “Removing the Processor” on page 33. 5. See “Removing the Optical Drive” on page 34. 6. See “Removing the ...
Page 48 - Removing the Memory Modules
40 Chapter 3 Removing the Memory Modules IMPORTANT: Before removing any DIMM from the memory board, make sure to create a backup file of all important data. 1. See “Removing the Side Panel” on page 30. 2. See “Removing the Front Bezel” on page 31. 3. See “Removing the Heat Sink Fan Assembly” on page...
Page 49 - Removing the TV Tuner Card
Chapter 3 41 Removing the TV Tuner Card 1. See “Removing the Side Panel” on page 30. 2. See “Removing the Front Bezel” on page 31. 3. See “Removing the Heat Sink Fan Assembly” on page 32. 4. See “Removing the Processor” on page 33. 5. See “Removing the Optical Drive” on page 34. 6. See “Removing the...
Page 50 - Removing the VGA Card
42 Chapter 3 Removing the VGA Card 1. See “Removing the Side Panel” on page 30. 2. See “Removing the Front Bezel” on page 31. 3. See “Removing the Heat Sink Fan Assembly” on page 32. 4. See “Removing the Processor” on page 33. 5. See “Removing the Optical Drive” on page 34. 6. See “Removing the Hard...
Page 52 - Removing the Front I/O and Card Reader Boards
44 Chapter 3 Removing the Front I/O and Card Reader Boards 1. See “Removing the Side Panel” on page 30. 2. See “Removing the Front Bezel” on page 31. 3. See “Removing the Heat Sink Fan Assembly” on page 32. 4. See “Removing the Processor” on page 33. 5. See “Removing the Optical Drive” on page 34. 6...
Page 55 - Removing the Mainboard
Chapter 3 47 Removing the Mainboard 1. See “Removing the Side Panel” on page 30. 2. See “Removing the Front Bezel” on page 31. 3. See “Removing the Heat Sink Fan Assembly” on page 32. 4. See “Removing the Processor” on page 33. 5. See “Removing the Optical Drive” on page 34. 6. See “Removing the Har...
Page 57 - Hardware Diagnostic Procedure; System Troubleshooting; Chapter 4
Chapter 4 49 This chapter provides instructions on how to troubleshoot system hardware problems. Hardware Diagnostic Procedure IMPORTANT: The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer products, prototype cards, or modified options can give false err...
Page 58 - System Check Procedures; Power System Check
50 Chapter 4 System Check Procedures Power System Check If the system will power on, skip this section. Refer to System External Inspection. If the system will not power on, do the following: • Check if the power cable is properly connected to the system and AC source. • Check if the voltage selecto...
Page 59 - Checkpoints; Viewing BIOS checkpoints
Chapter 4 51 Checkpoints A checkpoint is either a byte or word value output to I/O port 80h. The BIOS outputs checkpoints throughout bootblock and Power-On Self Test (POST) to indicate the task the system is currently executing. Checkpoints are very useful in aiding software developers or technician...
Page 60 - Bootblock Recovery Code Checkpoints
52 Chapter 4 Bootblock Recovery Code Checkpoints The Bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. Refer to “BIOS Recovery” on page 25 for more information about performing a B...
Page 61 - POST Code Checkpoints
Chapter 4 53 POST Code Checkpoints The POST code checkpoints are the largest set of checkpoints during the BIOS preboot process. The following table describes the type of checkpoints that may occur during the POST portion of the BIOS. NOTE: Please note that checkpoints may differ between different p...
Page 63 - DIM Code Checkpoints
Chapter 4 55 DIM Code Checkpoints The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize different system busses. The following table describes the main checkpoints where the DIM module is accessed. NOTE: Checkpoints may differ between different platform...
Page 64 - Beep Codes; Boot Block Beep Codes
56 Chapter 4 Beep Codes Beep codes are used by the BIOS to indicate a serious or fatal error to the end user. Beep codes are used when an error occurs before the system video has been initialized. Beep codes will be generated by the system board speaker, commonly referred to as the PC speaker. AMIBI...
Page 66 - Error Messages; Memory
58 Chapter 4 Error Messages The following tables describes the error messages that may appear during POST. Each message is listed with a detailed description of the error. Memory Boot Message Displayed Description Gate20 Error The BIOS is unable to properly control the motherboard’s Gate A20 functio...
Page 67 - Storage Device
Chapter 4 59 Storage Device Message Displayed Description Primary Master Hard Disk Error The IDE/ATAPI device configured as Primary Master could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. Pri...
Page 68 - Virus Related
60 Chapter 4 Virus Related 3rd Slave Drive - ATAPI Incompatible The IDE/ATAPI device configured as Slave in the 3rd IDE controller failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST. 4th Master Drive - ATA...
Page 69 - System Configuration
Chapter 4 61 System Configuration Message Displayed Description DMA-1 Error Error initializing primary DMA controller. This is a fatal error, often indication a problem with system hardware. DMA-2 Error Error initializing secondary DMA controller. This is a fatal error, often indication a problem wi...
Page 71 - USB eModule Error Messages
Chapter 4 63 USB eModule Error Messages SMBIOS eModule Error Messages CPU eModule Error Messages MPS Table (Multi-processor) eModule Error Messages Message Displayed Description Warning! Unsupported USB device found and disabled! This message is displayed when a non-bootable USB device is enumerated...
Page 72 - Online Support Information
64 Chapter 4 Online Support Information This section describes online technical support services available to help you repair the desktop computer. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Bus...
Page 73 - System Block Diagram; System Block Diagram and Board Layout
Chapter 5 65 System Block Diagram System Block Diagram and Board Layout Chapter 5
Page 74 - Board Layout; Mainboard
66 Chapter 5 Board Layout Mainboard No Code Description 1 LEDH1 Power and switch LED cable connector 2 N/A Not available at this model 3 USBF3 Front USB connector 4 USBF2 Front USB connector 5 USBF1 Front USB connector 6 PCIEX1 PCI Express x16 slot 7 PCIE1 PCI Express x1 slot 8 AUDIOF1 Front audio c...
Page 76 - System Jumper
68 Chapter 5 System Jumper Name Location Default Settings Clear CMOS/NVRAM JBIOS1 1-2 2-3 Normal (default) Clear CMOS/NVRAM
Page 77 - Chapter 6
Chapter 6 69 This chapter offers the FRU (Field Replaceable Unit) list in global configuration of the X38120/X5812 desktop computer. Refer to this chapter whenever ordering the parts to repair or for RMA (Return Merchandise Authorization). NOTES: • When ordering FRU parts, check the most up-to-date ...
Page 101 - Technical Specifications; Appendix A
Appendix A 93 This section provides technical specifications for the system. Processor Intel Core 2 Quad Item Specification Model number Q6600 Q8200 Q8300 Q9300 Q9400 Q9550 Q9650 Core (nm) 65 45 45 45 45 45 45 L2 cache size (MB) 8 4 4 6 6 12 12 Clock speed (GHz) 2.4 2.33 2.5 2.5 2.66 2.83 3.0 Front ...
