Acer AS8950G - Manuals

viii Finger Print Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . 3-34LAN Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35 LAN Module Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36USB Module Removal . . . . . . ...

Hardware Specifications and Configurations 1-5 Hardware Specifications and Configurations Features 0 The following is a summary of the computer’s many features: Operating System 0 Genuine Windows ® 7 Ultimate 64-bit Genuine Windows ® 7 Home Premium 64-bit Platform 0 Intel ® Core™ i7-2820QM processor...

1-6 Hardware Specifications and Configurations Audio Subsystem 0 Optimized Dolby ® Home Theater ® v47 audio enhancement, featuring Audio Optimizer, Audio Regulator, Volume Leveler, Volume Maximizer, Intelligent EQ, Dialogue Enhancer, Surround Virtualizer for Headphones, Surround Virtualizer for Buil...

Hardware Specifications and Configurations 1-7 Optical Media Drive 0 4X Blu-ray Disc ™ writer / DVD-Super Multi double-layer drive: Read: 24X CD-ROM, 24X CD-R, 24X CD-RW, 8X DVD-ROM, 8X DVD-R, 8X DVD+R, 6X DVD-ROM DL, 6X DVD-R DL, 6X DVD+R DL, 8X DVD-RW, 8X DVD+RW, 5X DVD-RAM, 4X BD-ROM, 4X BD-R, 4X...

1-8 Hardware Specifications and Configurations Dimension and Weight 0 Dimensions 0 440 (W) x 295 (D) x 29.5/39.4 (H) mm (17.34 x 11.62 x 1.16/1.55 inches) Weight 0 4.6 kg (10.1 lbs.)13 with 8-cell battery Power Adapter and Battery 0 ACPI 3.0 CPU power management standard: supports Standby and Hibern...

Hardware Specifications and Configurations 1-9 Special Keys and Controls 0 Keyboard 0 103-/104-/107-key back-mounted keyboard with independent standard numeric keypad, international language support Touchpad 0 Dual-mode touchpad with Media Console / multi-gesture function, supporting two-finger scro...

1-10 Hardware Specifications and Configurations Optional Items 0 Acer Xpress VoIP phone and Acer Video Conference Manager pack Acer Media Center remote control 1 GB / 2 GB / 4 GB DDR3 1066 MHz soDIMM module 160/250/320/500/640/750 GB hard disk drive 8-cell Li-ion battery pack 3-pin 120 W AC adapter ...

Hardware Specifications and Configurations 1-11 Software 0 Productivity 0 Acer Backup Manager Acer ePower Management Acer eRecovery Management Adobe ® Flash ® Player 10.1 Adobe ® Reader ® 9.1 eSobi ™ Bing ™ Bar Microsoft ® Office 2010 preloaded (purchase a product key to activate) Microsoft ® Office...

1-12 Hardware Specifications and Configurations Web links and utilities 0 Acer Accessory Store (Belgium, France, Germany, Italy, Netherlands, Spain, Sweden, UK only) Acer Identity Card Acer Registration Acer Updater eBay ® shortcut 2009 (Canada, France, Germany, Italy, Mexico, Spain, UK, US only) Ne...

Hardware Specifications and Configurations 1-13 Notebook Tour 0 Top View 0 Figure 1-1. Top View Table 1-1. Top View # Icon Item Description 1 Acer Crystal Eye webcam Web camera for video communication. (only for certain models) 2 Display screen Also called Liquid-Crystal Display (LCD), displays comp...

1-16 Hardware Specifications and Configurations Media Console 0 Figure 1-2. Media Console Media Console is a touch-sensitive entertainment interface including instant access to Acer Arcade. Press the Media Console controller to activate Media Console. Press again to turn it off and activate the touc...

Hardware Specifications and Configurations 1-17 Closed Front View 0 Figure 1-3. Closed Front View Table 1-3. Closed Front View # Icon Item Description 1 Thumbwheel Turn the volume up or down. 2 Multi-in-1 card reader Accepts Secure Digital (SD), MultiMediaCard (MMC), Memory Stick (MS), Memory Stick ...

1-18 Hardware Specifications and Configurations Rear View 0 Figure 1-4. Rear View Table 1-4. Rear View # Icon Item Description 1 Battery bay Houses the computer’s battery pack. A

Hardware Specifications and Configurations 1-19 Left View 0 Figure 1-5. Left View Table 1-5. Left View # Icon Item Description 1 Kensington lock slot Connects to a Kensington-compatible computer security lock. NOTE: Wrap the computer security lock cable around an immovable object such as a table or ...

Hardware Specifications and Configurations 1-21 Right View 0 Figure 1-6. Right View Table 1-6. Right View # Icon Item Description 1 USB 2.0 ports Connects to USB 2.0 devices (e.g., USB mouse, USB camera). 2 Optical drive Internal optical drive; accepts CDs, DVDs, or Blu-ray Discs (for certain models...

1-22 Hardware Specifications and Configurations Base View 0 Figure 1-7. Base View Table 1-7. Base View # Icon Item Description 1 Battery bay Houses the computer’s battery pack. 2 Subwoofer Emits low frequency sound output. 3 Battery release latch Releases the battery for removal. 4 Memory compartmen...

Hardware Specifications and Configurations 1-23 Touchpad Basics 0 Figure 1-8. Touchpad Move your finger across the Touchpad (1) to move the cursor. Press the left (2) and right (3) buttons located beneath the Touchpad to perform selection and execution functions. These two buttons are the equivalent...

1-24 Hardware Specifications and Configurations Using the Keyboard 0 The computer has a close-to-full-sized keyboard and an embedded numeric keypad, separate cursor, lock, function and special keys. Figure 1-9. Keyboard Lock Keys Lock Keys 0 The keyboard has three lock keys which can be toggled on a...

Hardware Specifications and Configurations 1-25 Windows Keys 0 The keyboard has two keys that perform Windows-specific functions. Windows Logo key Application key Table 1-10. Windows Keys Key Description Windows Logo key Pressed alone, this key has the same effect as clicking on the Windows Start bu...

1-26 Hardware Specifications and Configurations Hot Keys 0 The computer employs hot keys or key combinations to access most of the computer's controls like screen brightness and volume output. Figure 1-10. Keyboard Hot Keys To activate hot keys, press and hold the <Fn> key before pressing the ...

1-28 Hardware Specifications and Configurations System Block Diagram Figure 1-11. System Block Diagram A z alia ODD (SATA) SATA5 CIR X'TAL 32.768K H z PCI-Ex pre s s X 4 DM I inte rfac e USB 2. 0 P o rt x 3 EC (WPC791) USB 2. 0 HDD (SA T A ) *2 SPI RO M T o uch P a d US B 8 CCD Giga- L A N Realtek X...

Hardware Specifications and Configurations 1-29 Specification Tables 0 Computer specifications Item Metric Imperial DimensionsLength 295mm 11.6” Width 440mm 17.3” Height(front to rear) 39.4mm 1.6” Weight (equipped with optical drive, flash drive, and battery) Glass SKU 3.9kg / Non-glass SKU 3.6kg Gl...

System Utilities 2-3 System Utilities BIOS Setup Utility 0 This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System).The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may...

2-4 System Utilities BIOS 0 The following is a description of the tabs found on the InsydeH20 BIOS Setup Utility screen: NOTE: NOTE : The screens provided are for reference only. Actual values may differ by model. Information 0 This tab shows a summary of computer hardware information. Figure 2-1. B...

2-6 System Utilities Main 0 This tab allows the user to set system time and date, enable or disable boot option and enable or disable recovery. Figure 2-2. BIOS Main Table 2-2 describes the parameters shown in Figure 2-2. Table 2-2. BIOS Main Parameter Description Format/Option System Time BIOS syst...

2-8 System Utilities Security 0 This tab shows parameters that safeguard and protect the computer from unauthorized use. Figure 2-3. BIOS Security Table 2-3 describes the parameters shown in Figure 2-3. Table 2-3. BIOS Security Parameter Description Option Supervisor Password Is Supervisor password ...

System Utilities 2-9 NOTE: NOTE : When prompted to enter password, three attempts are allowed before system halts. Resetting BIOS password may require computer be returned to dealer. Setting a Password 0 Perform the following to set user or supervisor passwords: 1. Use the ↑ and ↓ keys to highlight ...

2-10 System Utilities 3. Press Enter twice without typing anything in Enter New Password and Confirm New Password fields. Computer will set Supervisor Password parameter to Clear . 4. Press F10 to save changes and exit the BIOS Setup Utility . Changing a Password 0 1. Use the ↑ and ↓ keys to highlig...

2-12 System Utilities Boot 0 This tab allows changes to the order of boot devices used to load the operating system. Bootable devices include the: USB diskette drives Onboard hard disk drive DVD drive in the module bay Use ↑ and ↓ keys to select a device and press F5 or F6 to change the value. Figur...

System Utilities 2-13 Exit 0 The Exit tab allows users to save or discard changes and quit the BIOS Setup Utility . Figure 2-11. BIOS Exit Table 2-4 describes the parameters in Figure 2-11. Table 2-4. Exit Parameters Parameter Description Exit Saving Changes Exit BIOS utility and save setup item cha...

2-14 System Utilities BIOS Flash Utilities 0 BIOS Flash memory updates are required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE : If a Crisis Reco...

System Utilities 2-15 DOS Flash Utility 0 Perform the following to use the DOS Flash Utility : 1. Press F2 during boot to enter Setup Menu . 2. Select Boot Menu to modify boot priority order. Example: If using USB HDD to Update BIOS, move USB HDD to position 1. Figure 2-12. BIOS Boot 3. Insert the U...

System Utilities 2-17 WinFlash Utility 0 Perform the following to use the WinFlash Utility: 1. Double-click WinFlash executable.2. Click OK to begin update. A progress screen is shown. (Figure 2-15) Figure 2-15. InsydeFlash

2-18 System Utilities Remove HDD/BIOS Password Utilities 0 This section provides details about removing HDD/BIOS passwords.Remove HDD Password as follows: NOTE: NOTE : If the HDD password is incorrectly entered three times, an error is generated. (Figure 2-16) Figure 2-16. Password Error Status To r...

2-20 System Utilities Removing BIOS Passwords 0 If wrong supervisor password is entered three times, the message System will halt! is displayed on screen. Figure 2-19. Supervisor Password Error If user is unable to obtain correct password then it must be removed. There are two methods to do this. Me...

System Utilities 2-21 Miscellaneous Tools 0 Using DMITools 0 The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM (Electrically Erasable Programmable Read-Only Memory). Used in the DMI pool for hardware management.When the BIOS shows Verifying DMI pool data, it is checking t...

System Utilities 2-25 Using the LAN MAC EEPROM Utility 0 Perform the following steps to write MAC (Media Access Control) information to EEPROM: 1. Start the computer and press F2 during boot to enter the Setup Menu . 2. Select Boot Menu to modify the boot priority order. 3. Insert the USB HDD and re...

Machine Maintenance Procedures 3-5 Machine Maintenance Procedures Introduction 0 This chapter contains general information about the computer, a list of tools needed to perform the required maintenance and step by step procedures on how to remove and install components from the computer. General Inf...

3-6 Machine Maintenance Procedures Screw Table 0 Table 3-1 contains a complete list of the screws and fasteners associated with this computer. Table 3-1. Screws M2.0*3.0-IQty. - 18P/N - M2.5*4-IQty. - 11P/N - M2.5*6.0-IQty. - 35P/N - M2.5*4.0-IQty. - 30P/N -

Machine Maintenance Procedures 3-7 Maintenance Flowchart 0 The flowchart in Figure 3-1 provides a graphic representation of the module removal and installation sequences. It provides information on what components may need to be removed and installed during servicing. Figure 3-1. Maintenance Flow Ba...

3-8 Machine Maintenance Procedures Getting Started 0 Flowchart Figure 3-1 identifies sections illustrating the entire removal and install sequence. Observe the order of the sequence to avoid damage to any of the hardware components. Perform the following prior to performing any maintenance procedure...

Machine Maintenance Procedures 3-9 Battery Pack Removal 0 1. Place computer on flat surface, battery side up.2. Push battery lock/unlock latch (A) to unlock position.3. Push and hold battery release latch (B) to release position.4. Pull battery pack (C) from lower cover. Figure 3-3. Battery IMPORTAN...

3-10 Machine Maintenance Procedures Dummy Card Removal 0 1. Push dummy card (A) in to release it from spring latch.2. Remove dummy card (A). Figure 3-4. Dummy Card Dummy Card Installation 0 1. Insert dummy card (A).2. Push card until spring latch locks. Refer to Figure 3-4 . A A

Machine Maintenance Procedures 3-11 Base Door Removal 0 Prerequisite: Battery Pack Removal 1. Locate base door (C) on lower cover as shown in Figure 3-5 . 2. Loosen nine (9) captive screws (A).3. Remove door from lower cover. Figure 3-5. Lower Cover with Battery Base Door Installation 0 1. Insert do...

Machine Maintenance Procedures 3-13 HDD Module Installation 0 1. Connect HDD connector (B) to module. Refer to Figure 3-7 . 2. Place module into module bay.3. Connect module connector (A) to mainboard.4. Install base door.

3-14 Machine Maintenance Procedures DIMM (Dual In-line Memory Module) Module Removal 0 Prerequisite: Base Door Removal 1. Locate module (C) on lower cover. Refer to Figure 3-6 . 2. Push module clips (A) outwards as shown in Figure 3-8 . 3. Pull module out of mainboard connector (B).4. Repeat steps 2...

Machine Maintenance Procedures 3-15 WLAN (Wireless Local Area Network) Module Removal 0 Prerequisite: Base Door Removal 1. Locate module (D) on lower cover. Refer to Figure 3-6 . 2. Disconnect main (A) and auxiliary (B) antenna cables from module as shown in Figure 3-9 . 3. Remove screw (C) ( M2.5*2...

3-16 Machine Maintenance Procedures Slave HDD Door Removal 0 Prerequisite: Battery Pack Removal 1. Locate slave HDD door (D) on lower cover. Refer to Figure 3-5 . 2. Loosen two (2) captive screws (A) as shown in Figure 3-10 . 3. Remove door from lower cover. Figure 3-10. Slave HDD Door Slave HDD Doo...

Machine Maintenance Procedures 3-17 Slave HDD Module Removal 0 Prerequisite: Slave HDD Door Removal 1. Locate module (B) on lower cover. Refer to Figure 3-6 . 2. Disconnect module connector (A) from mainboard as shown in Figure 3-11 . 3. Lift module from module bay.4. Disconnect module connector (B)...

Machine Maintenance Procedures 3-19 ODD Module Installation 0 1. Install module bezel (E) on module. Refer to Figure 3-13 . 2. Install module bracket (D) on module and secure two (2) screws (C) ( M2.0*3.0-I ). 3. Insert module (B) into module bay. Refer to Figure 3-12 . 4. Install and secure screw (...

3-20 Machine Maintenance Procedures Keyboard Removal 0 Prerequisite: ODD (Optical Disk Drive) Module RemovalSlave HDD Door Removal 1. Remove eighteen (18) screws (A) ( M2.5*6.0-I ) and two (2) screws (B) ( M2.5*2.3 ) from lower cover as shown in Figure 3-14 . Figure 3-14. Lower Cover Screws 2. Flip ...

Machine Maintenance Procedures 3-21 3. Lift keyboard frame from upper cover, starting from top edge (A). Figure 3-15. Keyboard Frame CAUTION : ! Keyboard FPC (Flexible Printed Circuit) can be damaged if removed while mainboard connector is locked. 4. Carefully flip keyboard as shown in Figure 3-16 ....

3-22 Machine Maintenance Procedures 6. Remove six (6) screws (A) ( M1.6*1.35-I ) from keyboard frame as shown in Figure 3-17 . Figure 3-17. Keyboard Module Keyboard Installation 0 1. Install module on frame. Refer to Figure 3-17 . 2. Install and secure six (6) screws (A) ( M1.6*1.35-I ) to keyboard ...

3-24 Machine Maintenance Procedures LCD (Liquid Crystal Display) Module Removal 0 Prerequisite: Keyboard Removal 1. Flip computer over onto LCD cover. Refer to Figure 3-14 . 2. Disconnect WLAN antenna cables (A) from WLAN module connectors as shown in Figure 3-19 . Figure 3-19. WLAN Module Cables 3....

3-26 Machine Maintenance Procedures LCD Module Installation 0 1. Install LCD module on chassis.2. Install and secure six (6) screws (E) ( M2.0*3.0-I ) to chassis. Refer to Figure 3-22 . 3. Put WLAN antenna cable down through upper cover and put all cables in correct guides. Refer to Figure 3-21 . 4....

Machine Maintenance Procedures 3-27 Upper Cover Removal 0 Prerequisite: LCD (Liquid Crystal Display) Module Removal 1. Disconnect touchpad module FFC (Flat Flexible Cable) (A), speaker cable (B), Bluetooth cable (C), and microphone cable (D) from mainboard connectors as shown in Figure 3-23 . Figure...

3-28 Machine Maintenance Procedures Upper Cover Installation 0 1. Install upper cover on lower cover.2. Install and secure five (5) screws (A) ( M2.5*6.0-I ) and seven (7) screws (B) ( M2.5*4.0-I ) to upper cover. Refer to Figure 3-24 . 3. Connect touchpad module FFC (A), speaker cable (B), Bluetoot...

Machine Maintenance Procedures 3-29 Microphone Module Removal 0 Prerequisite: Upper Cover Removal 1. Locate microphone module (A) on upper cover as shown in Figure 3-25 . Figure 3-25. Overview of Upper Cover Modules and Cables 2. Remove screw (A) ( M2.0*3.0-I ) from upper cover as shown in Figure 3-...

3-30 Machine Maintenance Procedures Microphone Module Installation 0 1. Install microphone module (B). Refer to Figure 3-26 . 2. Install and secure screw (A) ( M2.0*3.0-I ) to upper cover. 3. Install upper cover.

Machine Maintenance Procedures 3-31 Bluetooth Module Removal 0 Prerequisite: Upper Cover Removal 1. Locate Bluetooth module (B) on upper cover. Refer to Figure 3-25 . 2. Lift module (A) from adhesive strip on upper cover as shown in Figure 3-27 . 3. Disconnect module cable (B) from module (A). Figur...

3-32 Machine Maintenance Procedures Touchpad Board Removal 0 Prerequisite: Upper Cover Removal NOTE: NOTE : If touchpad module malfunctions, replace upper cover. 1. Locate touchpad board (D) and touchpad module (C) on upper cover. Refer to Figure 3-25 . 2. Remove adhesive tape from touchpad module c...

Machine Maintenance Procedures 3-33 Touchpad Board Installation 0 1. Install board by pivoting it around guide pin (B). Refer to Figure 3-29 . 2. Install and secure four (4) screws (A) ( M2-0.4*2-I ) to upper cover. 3. Install board FFC (C) to upper cover. Refer to Figure 3-28 . 4. Connect board FFC...

3-34 Machine Maintenance Procedures Fingerprint Module Removal 0 Prerequisite: Upper Cover Removal 1. Locate fingerprint module (E) on upper cover. Refer to Figure 3-25 . 2. Disconnect module FFC (A) from module connector (B) as shown in Figure 3-30 . 3. Remove module FFC (A) from upper cover.4. Rem...

Machine Maintenance Procedures 3-35 LAN Module Removal 0 Prerequisite: Upper Cover Removal 1. Locate LAN module (A) on lower cover as shown on Figure 3-31 . Figure 3-31. Lower Cover with Modules 2. Disconnect module FFC (A) from module connector (B) as shown in Figure 3-32 . 3. Disconnect module FFC...

3-36 Machine Maintenance Procedures NOTE: NOTE : The LAN module FFC is part of the lower cover FRU (Field Replacement Unit) component. Do not remove it. 4. Remove screw (D) ( M2.5*6.0-I ) from lower cover. 5. Remove module from lower cover. LAN Module Installation 0 1. Install module (A) on lower co...

Machine Maintenance Procedures 3-37 USB Module Removal 0 Prerequisite: Upper Cover Removal 1. Locate USB module (B) on lower cover as shown on Figure 3-31 . 2. Disconnect module FFC (A) from module connector (B). Refer to Figure 3-33 . 3. Disconnect module FFC (A) from mainboard connector (C). Figur...

3-38 Machine Maintenance Procedures Mainboard Removal 0 Prerequisite: Upper Cover Removal 1. Locate mainboard on lower cover as shown in Figure 3-34 . 2. Disconnect DC-in cable from mainboard connector (A).3. Disconnect speaker cable from mainboard connector (B).4. Disconnect LAN module FFC from mai...

3-40 Machine Maintenance Procedures 11. Remove mainboard by pulling away from left side (C) of lower cover. Mainboard Installation 0 1. Install mainboard by sliding left side at a slight angle into slots on left side (C) of lower cover. Refer to Figure 3-36 . NOTE: NOTE : Connectors on left side of ...

Machine Maintenance Procedures 3-41 Speaker and Subwoofer Assembly Removal 0 Prerequisite: Mainboard Removal 1. Locate speaker and subwoofer assembly (A and B) on the lower cover as shown in Figure 3-37 . Figure 3-37. Speaker and Subwoofer Overview 2. Remove the speaker to mainboard cables (C) locat...

3-42 Machine Maintenance Procedures RTC Battery Removal 0 Prerequisite: Mainboard Removal 1. Locate RTC battery (A) on mainboard as shown in Figure 3-38 . Figure 3-38. Mainboard (bottom) Overview 2. Disconnect RTC battery cable from mainboard connector (A) as shown in Figure 3-39 . 3. Remove RTC bat...

Machine Maintenance Procedures 3-43 RTC Battery Installation 0 1. Install RTC battery (A) on mainboard. Refer to Figure 3-38 . 2. Connect RTC battery cable to mainboard connector (A). Refer to Figure 3-39 . 3. Install mainboard.

3-44 Machine Maintenance Procedures Thermal Module Removal 0 Prerequisite: Mainboard Removal 1. Locate thermal module (B) and heatsink (E) on mainboard. Refer to Figure 3-38 . 2. Disconnect module cable from mainboard connector (A) as shown in Figure 3-40 . 3. Loosen four (4) captive screws (B).4. R...

Machine Maintenance Procedures 3-45 Thermal Module Installation 0 IMPORTANT : + Apply suitable thermal grease and ensure all heat pads are in place before replacing module. CAUTION : ! Make sure thermal grease does not spill on mainboard because it may cause damage. The following thermal grease type...

Machine Maintenance Procedures 3-47 CPU Removal 0 Prerequisite: Thermal Module Removal 1. Locate CPU module (D) on mainboard. Refer to Figure 3-38 . 1. Turn captive screw (A) left 180º as shown in Figure 3-42 . 2. Remove CPU from socket. Figure 3-42. CPU in Socket CPU Installation 0 1. Align CPU mar...

3-48 Machine Maintenance Procedures PCH Heatsink Removal 0 Prerequisite: Mainboard Removal 1. Locate PCH heatsink (C) on mainboard. Refer to Figure 3-38 . 2. Loosen two (2) captive screws (A) as shown in Figure 3-43 . 3. Remove PCH heatsink from mainboard. Figure 3-43. PCH Heatsink A A

Machine Maintenance Procedures 3-49 Figure 3-44. Mainboard Recycling IMPORTANT : + Circuit boards >10 cm² must be recycled. Follow local regulations for disposal. PCH Heatsink Installation 0 1. Install PCH heatsink (C) on mainboard. Refer to Figure 3-38 . 2. Secure two (2) captive screws (A) to m...

3-50 Machine Maintenance Procedures LCD Module Removal and Installation Instructions 0 The LCD module must be disassembled in a clean room environment. Disassembly outside of a clean room environment can allow foreign object matter to enter the sealed area between the LCD panel and glass cover. If a...

4-4 Troubleshooting Power On Issues 0 If the system does not power on, perform the following, one at a time, to correct the problem. Do not replace a non-defective FRU: Figure 4-1. Power On Issue Computer Shuts Down Intermittently 0 If the system powers off at intervals, perform the following. 1. Ma...

Troubleshooting 4-5 No Display Issues 0 If the Display does not work, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-2. No Display Issue No POST or Video 0 If the POST or video does not appear, perform the following, one at a time. 1. Make sure that internal displ...

4-6 Troubleshooting seconds. 4. Connect the power and reboot the computer.5. Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn+F5 . 6. If the POST or video appears on the external display only, refer to LCD Failure . 7. Dis...

Troubleshooting 4-7 LCD Failure 0 If the LCD fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-3. LCD Failure Start Check LCD module? Swap LCD cable /LCD panel OK NG Check MB LCD connector and cable ? Reassemble Re-plug LCD cable OK NG Swap M/B

4-8 Troubleshooting Keyboard Failure 0 If the Keyboard fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-4. Keyboard Failure No No START Keyboard FPC well connected? Connect it well Keyboard OK? Replace keyboard Replace M/B

Troubleshooting 4-9 Touchpad Failure 0 If the Touchpad fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-5. Touchpad Failure Start OK NG OK NG Check M/B T/P FFC Re-assemble the T/P FFC to M/B Check TouchPad Swap/Reassemble the T/P board or T/P FFC Swap M/B

4-10 Troubleshooting Internal Speaker Failure 0 If internal Speakers fail, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-6. Internal Speaker Failure Sound Problems 0 Perform the following, one at a time. 1. Boot the computer. 2. Navigate to Start ´ Control Panel ...

4-12 Troubleshooting Microphone Failure 0 If internal or external Microphones fail, perform the following, one at a time. Figure 4-7. Microphone Failure 1. Check that the microphone is enabled. Navigate to Start ´ Control Panel ´ Hardware and Sound ´ Sound and select the Recording tab. 2. Right clic...

Troubleshooting 4-13 USB Failure 0 If the USB fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-8. USB Failure Start Check USB/B to M/B cable Re-assemble the USB/B cable to M/B OK NG Check USB/B OK Swap USB/B and USB cable OK NG Swap M/B

4-14 Troubleshooting Other Functions Failure 0 1. Check if drives are functioning correctly.2. Check if external modules are functioning correctly.3. Change mainboard to check if current one is defective.

4-16 Troubleshooting Post Codes 0 The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. Table 4-1. POST Code Range Phase POST Code Range SEC 0x0 1 - ...

Jumper and Connector Locations 5-3 Jumper and Connector Locations Mainboard Jumper and Connector Locations 0 Figure 5-1. Mainboard Top Table 5-1. Mainboard Top Item Description Item Description U14 eSATA CONN CN3 KEYBOARD CONN U21 ALC669 CODEC U7 EC ROM CN7 MIC CONN CN6 TOUCH PAD CONN CN4 ARCAD KEY ...

Jumper and Connector Locations 5-5 Clearing Password Check and BIOS Recovery 0 This section provides users with the standard operating procedures of clearing password and BIOS recovery for the Acer AS8950G. The machine provides one Hardware Open Gap on main board for clearing password check, and one...

5-6 Jumper and Connector Locations Clear CMOS Jumper 0 Figure 5-3. CMOS Jumper BIOS Recovery by Crisis Disk 0 BIOS Recovery Boot Block 0 BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore th...

Jumper and Connector Locations 5-7 Steps for BIOS Recovery from USB Storage 0 NOTE: NOTE : Prior to performing the recovery, prepare a Crisis USB key. The Crisis USB key is created by executing the Crisis Disk program on another system with Windows 7 OS. To Create a Crisis USB key, perform the follo...

6-4 FRU (Field Replaceable Unit) List Exploded Diagrams 0 Figure 6-1. Upper & Lower Cover Exploded Diagram Table 6-1. Upper & Lower Cover Exploded Diagram No. Description Acer Part No. 1 Battery BT.00805.015 2 KB COVER SUB ASSY 60.PWC07.001 3 KB KB.I170A.179 4 TOP ASSY including microphone 6...

6-8 FRU (Field Replaceable Unit) List FRU List 0 Table 6-3. FRU List Category Description P/N ADAPTER Adapter DELTA 120W-DE 19V 1.7x5.5x11 Green ADP-120ZB BBGB, LV5+OBL LED LF AP.12001.009 Adapter LITE-ON 120W-DE 19V 1.7x5.5x11 Green PA-1121-04AC, LV5+OBL LED LF AP.12003.003 BATTERY Battery PANASONI...

FRU (Field Replaceable Unit) List 6-19 Screw List 0 Table 6-4. Screw List Category Description P/N SCREW SCREW M2.5*6-I(BNI)(NYLOK) 86.A08V7.004 SCREW M2.5*4.0-I(NI)(NYLOK) 86.PWC07.001 SCREW M2.5*4-I(BNI) 86.N1407.003 SCREW M2.5*2.3-I(BZN)(NYLOK)IRON 86.PWC07.002 SCREW M2.0*3.0-I IRON 86.S0207.001 ...

viii Finger Print Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . 3-34LAN Module Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35 LAN Module Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36USB Module Removal . . . . . . ...

Hardware Specifications and Configurations 1-5 Hardware Specifications and Configurations Features 0 The following is a summary of the computer’s many features: Operating System 0 Genuine Windows ® 7 Ultimate 64-bit Genuine Windows ® 7 Home Premium 64-bit Platform 0 Intel ® Core™ i7-2820QM processor...

1-6 Hardware Specifications and Configurations Audio Subsystem 0 Optimized Dolby ® Home Theater ® v47 audio enhancement, featuring Audio Optimizer, Audio Regulator, Volume Leveler, Volume Maximizer, Intelligent EQ, Dialogue Enhancer, Surround Virtualizer for Headphones, Surround Virtualizer for Buil...

Hardware Specifications and Configurations 1-7 Optical Media Drive 0 4X Blu-ray Disc ™ writer / DVD-Super Multi double-layer drive: Read: 24X CD-ROM, 24X CD-R, 24X CD-RW, 8X DVD-ROM, 8X DVD-R, 8X DVD+R, 6X DVD-ROM DL, 6X DVD-R DL, 6X DVD+R DL, 8X DVD-RW, 8X DVD+RW, 5X DVD-RAM, 4X BD-ROM, 4X BD-R, 4X...

1-8 Hardware Specifications and Configurations Dimension and Weight 0 Dimensions 0 440 (W) x 295 (D) x 29.5/39.4 (H) mm (17.34 x 11.62 x 1.16/1.55 inches) Weight 0 4.6 kg (10.1 lbs.)13 with 8-cell battery Power Adapter and Battery 0 ACPI 3.0 CPU power management standard: supports Standby and Hibern...

Hardware Specifications and Configurations 1-9 Special Keys and Controls 0 Keyboard 0 103-/104-/107-key back-mounted keyboard with independent standard numeric keypad, international language support Touchpad 0 Dual-mode touchpad with Media Console / multi-gesture function, supporting two-finger scro...

1-10 Hardware Specifications and Configurations Optional Items 0 Acer Xpress VoIP phone and Acer Video Conference Manager pack Acer Media Center remote control 1 GB / 2 GB / 4 GB DDR3 1066 MHz soDIMM module 160/250/320/500/640/750 GB hard disk drive 8-cell Li-ion battery pack 3-pin 120 W AC adapter ...

Hardware Specifications and Configurations 1-11 Software 0 Productivity 0 Acer Backup Manager Acer ePower Management Acer eRecovery Management Adobe ® Flash ® Player 10.1 Adobe ® Reader ® 9.1 eSobi ™ Bing ™ Bar Microsoft ® Office 2010 preloaded (purchase a product key to activate) Microsoft ® Office...

1-12 Hardware Specifications and Configurations Web links and utilities 0 Acer Accessory Store (Belgium, France, Germany, Italy, Netherlands, Spain, Sweden, UK only) Acer Identity Card Acer Registration Acer Updater eBay ® shortcut 2009 (Canada, France, Germany, Italy, Mexico, Spain, UK, US only) Ne...

Hardware Specifications and Configurations 1-13 Notebook Tour 0 Top View 0 Figure 1-1. Top View Table 1-1. Top View # Icon Item Description 1 Acer Crystal Eye webcam Web camera for video communication. (only for certain models) 2 Display screen Also called Liquid-Crystal Display (LCD), displays comp...

1-16 Hardware Specifications and Configurations Media Console 0 Figure 1-2. Media Console Media Console is a touch-sensitive entertainment interface including instant access to Acer Arcade. Press the Media Console controller to activate Media Console. Press again to turn it off and activate the touc...

Hardware Specifications and Configurations 1-17 Closed Front View 0 Figure 1-3. Closed Front View Table 1-3. Closed Front View # Icon Item Description 1 Thumbwheel Turn the volume up or down. 2 Multi-in-1 card reader Accepts Secure Digital (SD), MultiMediaCard (MMC), Memory Stick (MS), Memory Stick ...

1-18 Hardware Specifications and Configurations Rear View 0 Figure 1-4. Rear View Table 1-4. Rear View # Icon Item Description 1 Battery bay Houses the computer’s battery pack. A

Hardware Specifications and Configurations 1-19 Left View 0 Figure 1-5. Left View Table 1-5. Left View # Icon Item Description 1 Kensington lock slot Connects to a Kensington-compatible computer security lock. NOTE: Wrap the computer security lock cable around an immovable object such as a table or ...

Hardware Specifications and Configurations 1-21 Right View 0 Figure 1-6. Right View Table 1-6. Right View # Icon Item Description 1 USB 2.0 ports Connects to USB 2.0 devices (e.g., USB mouse, USB camera). 2 Optical drive Internal optical drive; accepts CDs, DVDs, or Blu-ray Discs (for certain models...

1-22 Hardware Specifications and Configurations Base View 0 Figure 1-7. Base View Table 1-7. Base View # Icon Item Description 1 Battery bay Houses the computer’s battery pack. 2 Subwoofer Emits low frequency sound output. 3 Battery release latch Releases the battery for removal. 4 Memory compartmen...

Hardware Specifications and Configurations 1-23 Touchpad Basics 0 Figure 1-8. Touchpad Move your finger across the Touchpad (1) to move the cursor. Press the left (2) and right (3) buttons located beneath the Touchpad to perform selection and execution functions. These two buttons are the equivalent...

1-24 Hardware Specifications and Configurations Using the Keyboard 0 The computer has a close-to-full-sized keyboard and an embedded numeric keypad, separate cursor, lock, function and special keys. Figure 1-9. Keyboard Lock Keys Lock Keys 0 The keyboard has three lock keys which can be toggled on a...

Hardware Specifications and Configurations 1-25 Windows Keys 0 The keyboard has two keys that perform Windows-specific functions. Windows Logo key Application key Table 1-10. Windows Keys Key Description Windows Logo key Pressed alone, this key has the same effect as clicking on the Windows Start bu...

1-26 Hardware Specifications and Configurations Hot Keys 0 The computer employs hot keys or key combinations to access most of the computer's controls like screen brightness and volume output. Figure 1-10. Keyboard Hot Keys To activate hot keys, press and hold the <Fn> key before pressing the ...

1-28 Hardware Specifications and Configurations System Block Diagram Figure 1-11. System Block Diagram A z alia ODD (SATA) SATA5 CIR X'TAL 32.768K H z PCI-Ex pre s s X 4 DM I inte rfac e USB 2. 0 P o rt x 3 EC (WPC791) USB 2. 0 HDD (SA T A ) *2 SPI RO M T o uch P a d US B 8 CCD Giga- L A N Realtek X...

Hardware Specifications and Configurations 1-29 Specification Tables 0 Computer specifications Item Metric Imperial DimensionsLength 295mm 11.6” Width 440mm 17.3” Height(front to rear) 39.4mm 1.6” Weight (equipped with optical drive, flash drive, and battery) Glass SKU 3.9kg / Non-glass SKU 3.6kg Gl...

System Utilities 2-3 System Utilities BIOS Setup Utility 0 This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System).The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may...

2-4 System Utilities BIOS 0 The following is a description of the tabs found on the InsydeH20 BIOS Setup Utility screen: NOTE: NOTE : The screens provided are for reference only. Actual values may differ by model. Information 0 This tab shows a summary of computer hardware information. Figure 2-1. B...

2-6 System Utilities Main 0 This tab allows the user to set system time and date, enable or disable boot option and enable or disable recovery. Figure 2-2. BIOS Main Table 2-2 describes the parameters shown in Figure 2-2. Table 2-2. BIOS Main Parameter Description Format/Option System Time BIOS syst...

2-8 System Utilities Security 0 This tab shows parameters that safeguard and protect the computer from unauthorized use. Figure 2-3. BIOS Security Table 2-3 describes the parameters shown in Figure 2-3. Table 2-3. BIOS Security Parameter Description Option Supervisor Password Is Supervisor password ...

System Utilities 2-9 NOTE: NOTE : When prompted to enter password, three attempts are allowed before system halts. Resetting BIOS password may require computer be returned to dealer. Setting a Password 0 Perform the following to set user or supervisor passwords: 1. Use the ↑ and ↓ keys to highlight ...

2-10 System Utilities 3. Press Enter twice without typing anything in Enter New Password and Confirm New Password fields. Computer will set Supervisor Password parameter to Clear . 4. Press F10 to save changes and exit the BIOS Setup Utility . Changing a Password 0 1. Use the ↑ and ↓ keys to highlig...

2-12 System Utilities Boot 0 This tab allows changes to the order of boot devices used to load the operating system. Bootable devices include the: USB diskette drives Onboard hard disk drive DVD drive in the module bay Use ↑ and ↓ keys to select a device and press F5 or F6 to change the value. Figur...

System Utilities 2-13 Exit 0 The Exit tab allows users to save or discard changes and quit the BIOS Setup Utility . Figure 2-11. BIOS Exit Table 2-4 describes the parameters in Figure 2-11. Table 2-4. Exit Parameters Parameter Description Exit Saving Changes Exit BIOS utility and save setup item cha...

2-14 System Utilities BIOS Flash Utilities 0 BIOS Flash memory updates are required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE : If a Crisis Reco...

System Utilities 2-15 DOS Flash Utility 0 Perform the following to use the DOS Flash Utility : 1. Press F2 during boot to enter Setup Menu . 2. Select Boot Menu to modify boot priority order. Example: If using USB HDD to Update BIOS, move USB HDD to position 1. Figure 2-12. BIOS Boot 3. Insert the U...

System Utilities 2-17 WinFlash Utility 0 Perform the following to use the WinFlash Utility: 1. Double-click WinFlash executable.2. Click OK to begin update. A progress screen is shown. (Figure 2-15) Figure 2-15. InsydeFlash

2-18 System Utilities Remove HDD/BIOS Password Utilities 0 This section provides details about removing HDD/BIOS passwords.Remove HDD Password as follows: NOTE: NOTE : If the HDD password is incorrectly entered three times, an error is generated. (Figure 2-16) Figure 2-16. Password Error Status To r...

2-20 System Utilities Removing BIOS Passwords 0 If wrong supervisor password is entered three times, the message System will halt! is displayed on screen. Figure 2-19. Supervisor Password Error If user is unable to obtain correct password then it must be removed. There are two methods to do this. Me...

System Utilities 2-21 Miscellaneous Tools 0 Using DMITools 0 The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM (Electrically Erasable Programmable Read-Only Memory). Used in the DMI pool for hardware management.When the BIOS shows Verifying DMI pool data, it is checking t...

System Utilities 2-25 Using the LAN MAC EEPROM Utility 0 Perform the following steps to write MAC (Media Access Control) information to EEPROM: 1. Start the computer and press F2 during boot to enter the Setup Menu . 2. Select Boot Menu to modify the boot priority order. 3. Insert the USB HDD and re...

Machine Maintenance Procedures 3-5 Machine Maintenance Procedures Introduction 0 This chapter contains general information about the computer, a list of tools needed to perform the required maintenance and step by step procedures on how to remove and install components from the computer. General Inf...

3-6 Machine Maintenance Procedures Screw Table 0 Table 3-1 contains a complete list of the screws and fasteners associated with this computer. Table 3-1. Screws M2.0*3.0-IQty. - 18P/N - M2.5*4-IQty. - 11P/N - M2.5*6.0-IQty. - 35P/N - M2.5*4.0-IQty. - 30P/N -

Machine Maintenance Procedures 3-7 Maintenance Flowchart 0 The flowchart in Figure 3-1 provides a graphic representation of the module removal and installation sequences. It provides information on what components may need to be removed and installed during servicing. Figure 3-1. Maintenance Flow Ba...

3-8 Machine Maintenance Procedures Getting Started 0 Flowchart Figure 3-1 identifies sections illustrating the entire removal and install sequence. Observe the order of the sequence to avoid damage to any of the hardware components. Perform the following prior to performing any maintenance procedure...

Machine Maintenance Procedures 3-9 Battery Pack Removal 0 1. Place computer on flat surface, battery side up.2. Push battery lock/unlock latch (A) to unlock position.3. Push and hold battery release latch (B) to release position.4. Pull battery pack (C) from lower cover. Figure 3-3. Battery IMPORTAN...

3-10 Machine Maintenance Procedures Dummy Card Removal 0 1. Push dummy card (A) in to release it from spring latch.2. Remove dummy card (A). Figure 3-4. Dummy Card Dummy Card Installation 0 1. Insert dummy card (A).2. Push card until spring latch locks. Refer to Figure 3-4 . A A

Machine Maintenance Procedures 3-11 Base Door Removal 0 Prerequisite: Battery Pack Removal 1. Locate base door (C) on lower cover as shown in Figure 3-5 . 2. Loosen nine (9) captive screws (A).3. Remove door from lower cover. Figure 3-5. Lower Cover with Battery Base Door Installation 0 1. Insert do...

Machine Maintenance Procedures 3-13 HDD Module Installation 0 1. Connect HDD connector (B) to module. Refer to Figure 3-7 . 2. Place module into module bay.3. Connect module connector (A) to mainboard.4. Install base door.

3-14 Machine Maintenance Procedures DIMM (Dual In-line Memory Module) Module Removal 0 Prerequisite: Base Door Removal 1. Locate module (C) on lower cover. Refer to Figure 3-6 . 2. Push module clips (A) outwards as shown in Figure 3-8 . 3. Pull module out of mainboard connector (B).4. Repeat steps 2...

Machine Maintenance Procedures 3-15 WLAN (Wireless Local Area Network) Module Removal 0 Prerequisite: Base Door Removal 1. Locate module (D) on lower cover. Refer to Figure 3-6 . 2. Disconnect main (A) and auxiliary (B) antenna cables from module as shown in Figure 3-9 . 3. Remove screw (C) ( M2.5*2...

3-16 Machine Maintenance Procedures Slave HDD Door Removal 0 Prerequisite: Battery Pack Removal 1. Locate slave HDD door (D) on lower cover. Refer to Figure 3-5 . 2. Loosen two (2) captive screws (A) as shown in Figure 3-10 . 3. Remove door from lower cover. Figure 3-10. Slave HDD Door Slave HDD Doo...

Machine Maintenance Procedures 3-17 Slave HDD Module Removal 0 Prerequisite: Slave HDD Door Removal 1. Locate module (B) on lower cover. Refer to Figure 3-6 . 2. Disconnect module connector (A) from mainboard as shown in Figure 3-11 . 3. Lift module from module bay.4. Disconnect module connector (B)...

Machine Maintenance Procedures 3-19 ODD Module Installation 0 1. Install module bezel (E) on module. Refer to Figure 3-13 . 2. Install module bracket (D) on module and secure two (2) screws (C) ( M2.0*3.0-I ). 3. Insert module (B) into module bay. Refer to Figure 3-12 . 4. Install and secure screw (...

3-20 Machine Maintenance Procedures Keyboard Removal 0 Prerequisite: ODD (Optical Disk Drive) Module RemovalSlave HDD Door Removal 1. Remove eighteen (18) screws (A) ( M2.5*6.0-I ) and two (2) screws (B) ( M2.5*2.3 ) from lower cover as shown in Figure 3-14 . Figure 3-14. Lower Cover Screws 2. Flip ...

Machine Maintenance Procedures 3-21 3. Lift keyboard frame from upper cover, starting from top edge (A). Figure 3-15. Keyboard Frame CAUTION : ! Keyboard FPC (Flexible Printed Circuit) can be damaged if removed while mainboard connector is locked. 4. Carefully flip keyboard as shown in Figure 3-16 ....

3-22 Machine Maintenance Procedures 6. Remove six (6) screws (A) ( M1.6*1.35-I ) from keyboard frame as shown in Figure 3-17 . Figure 3-17. Keyboard Module Keyboard Installation 0 1. Install module on frame. Refer to Figure 3-17 . 2. Install and secure six (6) screws (A) ( M1.6*1.35-I ) to keyboard ...

3-24 Machine Maintenance Procedures LCD (Liquid Crystal Display) Module Removal 0 Prerequisite: Keyboard Removal 1. Flip computer over onto LCD cover. Refer to Figure 3-14 . 2. Disconnect WLAN antenna cables (A) from WLAN module connectors as shown in Figure 3-19 . Figure 3-19. WLAN Module Cables 3....

3-26 Machine Maintenance Procedures LCD Module Installation 0 1. Install LCD module on chassis.2. Install and secure six (6) screws (E) ( M2.0*3.0-I ) to chassis. Refer to Figure 3-22 . 3. Put WLAN antenna cable down through upper cover and put all cables in correct guides. Refer to Figure 3-21 . 4....

Machine Maintenance Procedures 3-27 Upper Cover Removal 0 Prerequisite: LCD (Liquid Crystal Display) Module Removal 1. Disconnect touchpad module FFC (Flat Flexible Cable) (A), speaker cable (B), Bluetooth cable (C), and microphone cable (D) from mainboard connectors as shown in Figure 3-23 . Figure...

3-28 Machine Maintenance Procedures Upper Cover Installation 0 1. Install upper cover on lower cover.2. Install and secure five (5) screws (A) ( M2.5*6.0-I ) and seven (7) screws (B) ( M2.5*4.0-I ) to upper cover. Refer to Figure 3-24 . 3. Connect touchpad module FFC (A), speaker cable (B), Bluetoot...

Machine Maintenance Procedures 3-29 Microphone Module Removal 0 Prerequisite: Upper Cover Removal 1. Locate microphone module (A) on upper cover as shown in Figure 3-25 . Figure 3-25. Overview of Upper Cover Modules and Cables 2. Remove screw (A) ( M2.0*3.0-I ) from upper cover as shown in Figure 3-...

3-30 Machine Maintenance Procedures Microphone Module Installation 0 1. Install microphone module (B). Refer to Figure 3-26 . 2. Install and secure screw (A) ( M2.0*3.0-I ) to upper cover. 3. Install upper cover.

Machine Maintenance Procedures 3-31 Bluetooth Module Removal 0 Prerequisite: Upper Cover Removal 1. Locate Bluetooth module (B) on upper cover. Refer to Figure 3-25 . 2. Lift module (A) from adhesive strip on upper cover as shown in Figure 3-27 . 3. Disconnect module cable (B) from module (A). Figur...

3-32 Machine Maintenance Procedures Touchpad Board Removal 0 Prerequisite: Upper Cover Removal NOTE: NOTE : If touchpad module malfunctions, replace upper cover. 1. Locate touchpad board (D) and touchpad module (C) on upper cover. Refer to Figure 3-25 . 2. Remove adhesive tape from touchpad module c...

Machine Maintenance Procedures 3-33 Touchpad Board Installation 0 1. Install board by pivoting it around guide pin (B). Refer to Figure 3-29 . 2. Install and secure four (4) screws (A) ( M2-0.4*2-I ) to upper cover. 3. Install board FFC (C) to upper cover. Refer to Figure 3-28 . 4. Connect board FFC...

3-34 Machine Maintenance Procedures Fingerprint Module Removal 0 Prerequisite: Upper Cover Removal 1. Locate fingerprint module (E) on upper cover. Refer to Figure 3-25 . 2. Disconnect module FFC (A) from module connector (B) as shown in Figure 3-30 . 3. Remove module FFC (A) from upper cover.4. Rem...

Machine Maintenance Procedures 3-35 LAN Module Removal 0 Prerequisite: Upper Cover Removal 1. Locate LAN module (A) on lower cover as shown on Figure 3-31 . Figure 3-31. Lower Cover with Modules 2. Disconnect module FFC (A) from module connector (B) as shown in Figure 3-32 . 3. Disconnect module FFC...

3-36 Machine Maintenance Procedures NOTE: NOTE : The LAN module FFC is part of the lower cover FRU (Field Replacement Unit) component. Do not remove it. 4. Remove screw (D) ( M2.5*6.0-I ) from lower cover. 5. Remove module from lower cover. LAN Module Installation 0 1. Install module (A) on lower co...

Machine Maintenance Procedures 3-37 USB Module Removal 0 Prerequisite: Upper Cover Removal 1. Locate USB module (B) on lower cover as shown on Figure 3-31 . 2. Disconnect module FFC (A) from module connector (B). Refer to Figure 3-33 . 3. Disconnect module FFC (A) from mainboard connector (C). Figur...

3-38 Machine Maintenance Procedures Mainboard Removal 0 Prerequisite: Upper Cover Removal 1. Locate mainboard on lower cover as shown in Figure 3-34 . 2. Disconnect DC-in cable from mainboard connector (A).3. Disconnect speaker cable from mainboard connector (B).4. Disconnect LAN module FFC from mai...

3-40 Machine Maintenance Procedures 11. Remove mainboard by pulling away from left side (C) of lower cover. Mainboard Installation 0 1. Install mainboard by sliding left side at a slight angle into slots on left side (C) of lower cover. Refer to Figure 3-36 . NOTE: NOTE : Connectors on left side of ...

Machine Maintenance Procedures 3-41 Speaker and Subwoofer Assembly Removal 0 Prerequisite: Mainboard Removal 1. Locate speaker and subwoofer assembly (A and B) on the lower cover as shown in Figure 3-37 . Figure 3-37. Speaker and Subwoofer Overview 2. Remove the speaker to mainboard cables (C) locat...

3-42 Machine Maintenance Procedures RTC Battery Removal 0 Prerequisite: Mainboard Removal 1. Locate RTC battery (A) on mainboard as shown in Figure 3-38 . Figure 3-38. Mainboard (bottom) Overview 2. Disconnect RTC battery cable from mainboard connector (A) as shown in Figure 3-39 . 3. Remove RTC bat...

Machine Maintenance Procedures 3-43 RTC Battery Installation 0 1. Install RTC battery (A) on mainboard. Refer to Figure 3-38 . 2. Connect RTC battery cable to mainboard connector (A). Refer to Figure 3-39 . 3. Install mainboard.

3-44 Machine Maintenance Procedures Thermal Module Removal 0 Prerequisite: Mainboard Removal 1. Locate thermal module (B) and heatsink (E) on mainboard. Refer to Figure 3-38 . 2. Disconnect module cable from mainboard connector (A) as shown in Figure 3-40 . 3. Loosen four (4) captive screws (B).4. R...

Machine Maintenance Procedures 3-45 Thermal Module Installation 0 IMPORTANT : + Apply suitable thermal grease and ensure all heat pads are in place before replacing module. CAUTION : ! Make sure thermal grease does not spill on mainboard because it may cause damage. The following thermal grease type...

Machine Maintenance Procedures 3-47 CPU Removal 0 Prerequisite: Thermal Module Removal 1. Locate CPU module (D) on mainboard. Refer to Figure 3-38 . 1. Turn captive screw (A) left 180º as shown in Figure 3-42 . 2. Remove CPU from socket. Figure 3-42. CPU in Socket CPU Installation 0 1. Align CPU mar...

3-48 Machine Maintenance Procedures PCH Heatsink Removal 0 Prerequisite: Mainboard Removal 1. Locate PCH heatsink (C) on mainboard. Refer to Figure 3-38 . 2. Loosen two (2) captive screws (A) as shown in Figure 3-43 . 3. Remove PCH heatsink from mainboard. Figure 3-43. PCH Heatsink A A

Machine Maintenance Procedures 3-49 Figure 3-44. Mainboard Recycling IMPORTANT : + Circuit boards >10 cm² must be recycled. Follow local regulations for disposal. PCH Heatsink Installation 0 1. Install PCH heatsink (C) on mainboard. Refer to Figure 3-38 . 2. Secure two (2) captive screws (A) to m...

3-50 Machine Maintenance Procedures LCD Module Removal and Installation Instructions 0 The LCD module must be disassembled in a clean room environment. Disassembly outside of a clean room environment can allow foreign object matter to enter the sealed area between the LCD panel and glass cover. If a...

4-4 Troubleshooting Power On Issues 0 If the system does not power on, perform the following, one at a time, to correct the problem. Do not replace a non-defective FRU: Figure 4-1. Power On Issue Computer Shuts Down Intermittently 0 If the system powers off at intervals, perform the following. 1. Ma...

Troubleshooting 4-5 No Display Issues 0 If the Display does not work, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-2. No Display Issue No POST or Video 0 If the POST or video does not appear, perform the following, one at a time. 1. Make sure that internal displ...

4-6 Troubleshooting seconds. 4. Connect the power and reboot the computer.5. Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn+F5 . 6. If the POST or video appears on the external display only, refer to LCD Failure . 7. Dis...

Troubleshooting 4-7 LCD Failure 0 If the LCD fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-3. LCD Failure Start Check LCD module? Swap LCD cable /LCD panel OK NG Check MB LCD connector and cable ? Reassemble Re-plug LCD cable OK NG Swap M/B

4-8 Troubleshooting Keyboard Failure 0 If the Keyboard fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-4. Keyboard Failure No No START Keyboard FPC well connected? Connect it well Keyboard OK? Replace keyboard Replace M/B

Troubleshooting 4-9 Touchpad Failure 0 If the Touchpad fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-5. Touchpad Failure Start OK NG OK NG Check M/B T/P FFC Re-assemble the T/P FFC to M/B Check TouchPad Swap/Reassemble the T/P board or T/P FFC Swap M/B

4-10 Troubleshooting Internal Speaker Failure 0 If internal Speakers fail, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-6. Internal Speaker Failure Sound Problems 0 Perform the following, one at a time. 1. Boot the computer. 2. Navigate to Start ´ Control Panel ...

4-12 Troubleshooting Microphone Failure 0 If internal or external Microphones fail, perform the following, one at a time. Figure 4-7. Microphone Failure 1. Check that the microphone is enabled. Navigate to Start ´ Control Panel ´ Hardware and Sound ´ Sound and select the Recording tab. 2. Right clic...

Troubleshooting 4-13 USB Failure 0 If the USB fails, perform the following, one at a time. Do not replace a non-defective FRU: Figure 4-8. USB Failure Start Check USB/B to M/B cable Re-assemble the USB/B cable to M/B OK NG Check USB/B OK Swap USB/B and USB cable OK NG Swap M/B

4-14 Troubleshooting Other Functions Failure 0 1. Check if drives are functioning correctly.2. Check if external modules are functioning correctly.3. Change mainboard to check if current one is defective.

4-16 Troubleshooting Post Codes 0 The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. Table 4-1. POST Code Range Phase POST Code Range SEC 0x0 1 - ...

Jumper and Connector Locations 5-3 Jumper and Connector Locations Mainboard Jumper and Connector Locations 0 Figure 5-1. Mainboard Top Table 5-1. Mainboard Top Item Description Item Description U14 eSATA CONN CN3 KEYBOARD CONN U21 ALC669 CODEC U7 EC ROM CN7 MIC CONN CN6 TOUCH PAD CONN CN4 ARCAD KEY ...

Jumper and Connector Locations 5-5 Clearing Password Check and BIOS Recovery 0 This section provides users with the standard operating procedures of clearing password and BIOS recovery for the Acer AS8950G. The machine provides one Hardware Open Gap on main board for clearing password check, and one...

5-6 Jumper and Connector Locations Clear CMOS Jumper 0 Figure 5-3. CMOS Jumper BIOS Recovery by Crisis Disk 0 BIOS Recovery Boot Block 0 BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore th...

Jumper and Connector Locations 5-7 Steps for BIOS Recovery from USB Storage 0 NOTE: NOTE : Prior to performing the recovery, prepare a Crisis USB key. The Crisis USB key is created by executing the Crisis Disk program on another system with Windows 7 OS. To Create a Crisis USB key, perform the follo...

6-4 FRU (Field Replaceable Unit) List Exploded Diagrams 0 Figure 6-1. Upper & Lower Cover Exploded Diagram Table 6-1. Upper & Lower Cover Exploded Diagram No. Description Acer Part No. 1 Battery BT.00805.015 2 KB COVER SUB ASSY 60.PWC07.001 3 KB KB.I170A.179 4 TOP ASSY including microphone 6...

6-8 FRU (Field Replaceable Unit) List FRU List 0 Table 6-3. FRU List Category Description P/N ADAPTER Adapter DELTA 120W-DE 19V 1.7x5.5x11 Green ADP-120ZB BBGB, LV5+OBL LED LF AP.12001.009 Adapter LITE-ON 120W-DE 19V 1.7x5.5x11 Green PA-1121-04AC, LV5+OBL LED LF AP.12003.003 BATTERY Battery PANASONI...

FRU (Field Replaceable Unit) List 6-19 Screw List 0 Table 6-4. Screw List Category Description P/N SCREW SCREW M2.5*6-I(BNI)(NYLOK) 86.A08V7.004 SCREW M2.5*4.0-I(NI)(NYLOK) 86.PWC07.001 SCREW M2.5*4-I(BNI) 86.N1407.003 SCREW M2.5*2.3-I(BZN)(NYLOK)IRON 86.PWC07.002 SCREW M2.0*3.0-I IRON 86.S0207.001 ...