Page 2 - Revision History
II Revision History Please refer to the table below for the updates made on Acer Altos G510 service guide. Date Chapter Updates
Page 3 - Copyright
III Copyright Copyright © 2001 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optica...
Page 4 - Conventions
IV Conventions The following conventions are used in this manual : Screen messages Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific act...
Page 5 - Preface
V Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market r...
Page 7 - Table of Contents
VII Table of Contents Chapter 1 System Introduction 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3System Board...
Page 9 - Features; System Introduction; Chapter 1
Chapter 1 1 Features System T Processor Dual Intel Xeon processor (PGA604 package) with FSB 400/533MHz. T Cache Integrated 512K L2 cache per processor T Chipset T North Bridge: ServerWorks CMIC-SL T South Bridge: ServerWorks CSB5 T PCI-X Controller: ServerWorks CIOB-X2 T System Bus 400/533 MHz syste...
Page 11 - System Block Diagram
Page 12 - System Board Layout
Page 15 - Front Bezel
Chapter 1 7 Front Bezel No. Description 1 Power indicator 2 Hard disk activity indicator 3 System fault indicator 4 Hard disk fault indicator ( for Altos G510 model only ) 5 Security keylock 6 Front Bezel
Page 16 - Front Panel
8 Chapter 1 Front Panel Altos G510 Basic model Altos G510 model
Page 18 - Rear Panel
10 Chapter 1 Rear Panel Altos G510 Basic model Altos G510 model
Page 20 - Internal Components
12 Chapter 1 Internal Components Altos G510 Basic model Altos G510 model
Page 22 - Hardware Specifications and Configurations; PCI Bus Subsystem
14 Chapter 1 Hardware Specifications and Configurations PCI Bus Subsystem PCI Addressing Mapping The table below summarizes the assignments of IDSEL pins and the PCI addresses of all PCI devices, and the figure shows the locations of all PCI devices. System PCI REQ/GNT The PCI 32-bit arbiters built ...
Page 23 - RQ Assignments
Chapter 1 15 System Management Bus (SMBus) Interface There are one SMBus (I 2 C) on G510 system been used for reading SPDs of DIMMs, accesses the CNB20HE_SL PCI configuration space, control the FAN and access the hardware monitor data. RQ Assignments There are three IO/APIC built in G510.One is ISA ...
Page 26 - State Transition
18 Chapter 1 State Transition The sleeping states supported by G510 are only S1 and S5. Table below shows the wake up events in each state. The way to transfer system to S5 from S0 in ACPI OS. Use OS build-in function: ACPI OS provide the interface to allow user directly execute this function. The w...
Page 27 - System Utilities; Chapter 2
Chapter 2 20 Most system are already configured by the manufacturer or the dealer. There is no need to run Setup when starting the computer unless you get a Run Setup message. The Setup program loads configuration values into the battery-backed nonvolatile memory called COMS RAM. This memory area is...
Page 28 - Entering setup
21 Chapter 2 Entering setup Power on the server to start the system POST ( Power On Self Test ) process. During bootup, press Ctrl-Alt-Esc to enter the BIOS setup. NOTE: You must press Ctrl-Alt-Esc while the system is booting. This key combination does not work during any other time. There are sever...
Page 29 - Main
Chapter 2 22 Main Then Main menu displays basic and important information about the system. These information is necessary for troubleshooting and may be required when asking for technical support. The last two parameters on the screen lets you define the system’s time and date settings. The real-ti...
Page 31 - Advanced
Chapter 2 24 Advanced The advanced menu contains parameter values that define how the system behaves on startup. WARNING: Be cautious in setting parameter values in the Advanced menu as any incorrect value may cause the system to malfunction. Press Enter to enter the submenu screen of the parameters...
Page 32 - Super I/O Configuration
25 Chapter 2 Super I/O Configuration The Super I/O Configuration submenu lets you define the parameter settings for the system’s parallel and serial ports. Parameter Description Serial Port 1 ( Addres/ IRQ) Serial port 1 address and IRQ ( interrupt request ) setting Parallel Port Address Sets a logi...
Page 33 - IDE Configuration
Chapter 2 26 IDE Configuration The IDE Configuration submenu lets you define the parameter settings related to the hard disk/s. Parameter Description Onboard PCI IDE Controller Selects which system IDE controller to enable Primary IDE Master Press Enter to access the Primary IDE Master submenu. Prim...
Page 35 - Floppy Configuration
Chapter 2 28 Floppy Configuration The Floppy Configuration submenu displays the type of floppy drive installed in the server. PIO Mode When set to Auto, BIOS setup automaticallydetects if the installed hard disk supports the function. If supported, it allows for faster data recovery and read/write t...
Page 36 - PCI/PnP Configuration
29 Chapter 2 PCI/PnP Configuration The PCI/PnP Configuration submenu lets you specify the settings for the PCI devices. Parameter Description Option Floppy Drive A Floppy Disk drive type 1.44MB, 3.5-inch None
Page 38 - Boot Settings Configuration
31 Chapter 2 Boot Settings Configuration The Boot Settings Configuration submenu lets you specify the preferred settings for system bootup. Parameter Description Option Quick Boot Allows the system to boot faster by skipping some POST routine Enabled Disabled Quiet Boot Enables or disables the Quiet...
Page 39 - Event Log Configuration
Chapter 2 32 Event Log Configuration The Event Log Configuration submenu lets you specify the appropriate settings for the system’s event handling function. The system event log enables you to record and monitor events that occur in the system( e.g. system temperature changes, fan stops, etc.). Hype...
Page 42 - Onboard Devices Configuration
35 Chapter 2 Onboard Devices Configuration The onboard Devices Configuration submenu lets you specify settings that are relatd to the system hardware. Parameter Description Option Onboard LAN Enables or disables the onboard LAN controller Enabled Disabled Onboard SCSI Controller Enables or disables ...
Page 43 - Power
Chapter 2 36 Power The power menu allows you to configure the system’s power management feature. Parameter Description Option ACPI-aware O/S This parameter indicates whether the system’s OS support the ACPI ( Advanced Configuration and Power Interface ) standard of power management. Yes No Power Man...
Page 44 - Boot; Boot Device Priority
37 Chapter 2 Boot The Boot menu allows you to specify the preferred setting during system bootup. Press Enter to enter the submenu screen of the parameters shown in the screen below. Boot Device Priority The Boot Device Priority submenu lets you specify the boot search sequence during the POST proce...
Page 45 - Hard Disk Drives
Chapter 2 38 Hard Disk Drives The Hard Disk Drives submenu lets you specify the devices that will be considered as the primary and secondary hard drives. Parameter Description 1st Boot Device Sets the device from which the system will first attempt to boot up. 2nd Boot Device Sets the device from wh...
Page 46 - Removable Devices
39 Chapter 2 Removable Devices The Removable Devices submenu displays the type of removable devices available in the system. ATAPI CD-ROM Devices The ATAPI ( Advanced Technology Attachment Packet Interface ) CD-ROM submenu displays the type of ATAPI CD-ROM available in the system. BIOS SETUP UTILITY...
Page 47 - Security
Chapter 2 40 Security The Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords. Parameter Description Option Supervisor Password Prevents unauthorized access to the BIOS setup. Not Installed Installed User Password Secures your system agai...
Page 49 - Exit
Chapter 2 42 Exit The Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then press Enter . Parameter Description Exit Saving Changes Saves changes made and close the BIOS setup Exit Discarding Changes Discards changes made and close the BIOS setup ...
Page 50 - Machine Disassembly and Replacement; Chapter 3
Chapter 3 66 This chapter contains step-by-step procedures on how to disassemble the server system for maintenance and troubleshooting. NOTE: The screws for the different components vary in size. During the disassembly process, group the screws with the corresponding components to avoid mismatch whe...
Page 51 - Disassembly FlowChart
Page 52 - General Information; Before You Begin
Chapter 3 44 General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Open the system according to ...
Page 53 - Opening the Housing Panels; Opening the Front Panel door
69 Chapter 3 Opening the Housing Panels CAUTION: Before you proceed, make sure that you have turned off your computer and all peripherals connected to it. Opening the Front Panel door A security lock secures the front door to protect against unauthorized access. To open the front door: 1. Insert the...
Page 54 - Removing the Side Panel
Chapter 3 70 Removing the Side Panel 1. Loosen the three thumb screws located at the end of the left panel closest to the front panel. 2. Slide the left panel slightly forward then upward before detaching it from the chassis.
Page 55 - Opening the Server; To remove the air baffle
71 Chapter 3 Opening the Server To remove the air baffle Remove the air baffle to allow easy access to the motherboard and system components. 1. Press the release latches on both ends of the air baffle. 2. Pull out the air baffle to remove it from the chassis. To remove the Rear Fan 1. Unplug all ca...
Page 57 - To remove the Backplane Board; To remove the Floppy
73 Chapter 3 To remove the Backplane Board 1. Loosen the one thumb screw to release the hard disk backplane board. 2. Pull the hard disk backplane board from rear of the cage. To remove the CD-ROM 1. Loosen and remove the two screws from each side of the CD-ROM drive before pulling it from the chass...
Page 58 - To remove the Power Supply; To remove the PDB; To remove the Front Fan
Chapter 3 74 To remove the Power Supply Grasp the handle bar to pull the power supply from the chassis. To remove the PDB 1. Loosen the thumb screw as highlight. 2. Then pull the power supply PDB from the chassis. To remove the Front Fan Open the front fan door then pull the front fan module away.
Page 59 - To remove the Mainboard
75 Chapter 3 To remove the Mainboard 1. Unscrew the thumb screw in the rear of the chassis to release the mainboard. 2. Then push backward to release and pull the mainboard from the chassis. To remove the LED Unscrew the one screw to release the LED then take the LED away.
Page 60 - Troubleshooting; Chapter 4
Chapter 4 52 This chapter provides troubleshooting information for the Altos G510: 1. AMIBIOS POST Checkpoint Codes a. Uncompressed Initialization Codes b. Bootblock Recovery Codes c. Uncompressed Initialization Codes 2. Bus Checkpoint Codes 3. AMIBIOS Beep Codes Troubleshooting Chapter 4
Page 61 - AMIBIOS POST Checkpoint Codes; Uncompressed Initialization Codes
53 Chapter 4 AMIBIOS POST Checkpoint Codes When AMIBIOS performs the Power On Self Test, it writes diagnostic codes checkpoint codes to I/O port 0080h. If the computer cannot complete the boot process, diagnostic equipment can be attached to the computer to read I/O port 0080h. Uncompressed Initiali...
Page 67 - Bus Checkpoint Codes; Additional Bus Checkpoints
59 Chapter 4 Bus Checkpoint Codes The system BIOS pases control to different buses at the following checkpoints: Additional Bus Checkpoints While control is inside the different bus routines, additional checkpoints are output to I/O port address 0080h as word to identify the routines being executed....
Page 68 - AMIBIOS Beep Codes
Chapter 4 60 AMIBIOS Beep Codes Except for beep code #8, these codes are always fatal. Beep Description 1 beep Refresh failure 2 beeps Parity error 3 beeps Base 64K memory failure 4 beeps Timer not operational 5 beeps Processor error 6 beeps 8042-gate A20 failure 7 beeps Processor exception interrup...
Page 70 - Jumpers and Connectors; Jumper and Connector Information; Chapter 5
Chapter 5 98 Jumpers and Connectors The following figure shows the jumper and connector locations on the system board: Jumper and Connector Information Chapter 5
Page 75 - CPU Frequency Ratio Setting
103 Chapter 5 CPU Frequency Ratio Setting System Bus-to-Core Frequency Ratio Core Frequency 1/16 1.60 GHz 1/17 1.70 GHz 1/18 1.80 GHz 1/19 1.90 GHz 1/20 2 GHz 1/21 2.10 GHz 1/22 2.20 GHz 1/24 2.40 GHz
Page 76 - Chapter 6
Chapter 6 68 This chapter gives you the FRU ( Field Replaceable Unit ) listing in global configurations of Acer Altos G510. Refer to this chapter whenever ordering for parts to repair or for RMA ( Return Merchandise Authorization ). Please note that WHENORDERING FRU PARTS, you should check the most ...
Page 77 - Exploded Diagram
Page 87 - Model Definition and Configuration; Appendix A
Appendix A 86 The Altos G510 Model No. Define: 1. Trade Mark: 2. Brand Name: Acer 3. Description: Dual 604-pin sockets 4. Model No: G510 5. Product Name: Altos G510 Model Definition and Configuration Appendix A
Page 88 - Test Compatible Components; Appendix B
Appendix B 82 Altos G510 compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows 2000 Server and Windows NET environment. In addition to these tests, the network communication functions are also tested under DOS6.22 、 Linux 7.3...
Page 89 - Microsoft Windows 2000 Server Environment Test
83 Appendix B Microsoft Windows 2000 Server Environment Test Items Specifications CPU Xeon 2.8GHz/ 533FSB/512KB Prestonia, C1 stepping, FC-mPGAS2P/INT-m PGA, Xeon 2.66GHz/533FSB/512KBXeon 2.4GHz/533FSB/512KBXeon 2.0GHz/533FSB/512KBXeon 2.8GHz/400FSB/512KBXeon 2.4GHz/400FSB/512KBXeon 2.0GHz/400FSB/51...
Page 91 - Microsoft Windows.NET Environment Test
85 Appendix B Microsoft Windows.NET Environment Test Items Specifications CPU Xeon 2.8GHz/ 533FSB/512KB Prestonia, C1 stepping, FC-mPGAS2P/INT-m PGA, Xeon 2.66GHz/533FSB/512KBXeon 2.4GHz/533FSB/512KBXeon 2.0GHz/533FSB/512KBXeon 2.8GHz/400FSB/512KBXeon 2.4GHz/400FSB/512KBXeon 2.0GHz/400FSB/512KBXeon ...
Page 93 - DOS 6.22 Environment Test
87 Appendix B DOS 6.22 Environment Test Items Specifications CPU Xeon 2.8GHz/ 533FSB/512KB Prestonia, C1 stepping, FC-mPGAS2P/INT-m PGA, Xeon 2.66GHz/533FSB/512KBXeon 2.4GHz/533FSB/512KBXeon 2.0GHz/ 533 FSB/512KB Xeon 2.8GHz/400FSB/512KBXeon 2.4GHz/400FSB/512KBXeon 2.0GHz/400FSB/512KBXeon 1.8GHz/400...
Page 97 - Netware 6.0 Environment Test
91 Appendix B Netware 6.0 Environment Test Items Specifications CPU Xeon 2.8GHz/ 533FSB/512KB Prestonia, C1 stepping, FC-mPGAS2P/INT-m PGA, Xeon 2.66GHz/533FSB/512KBXeon 2.4GHz/533FSB/512KBXeon 2.0GHz/533FSB/512KBXeon 2.8GHz/400FSB/512KBXeon 2.4GHz/400FSB/512KBXeon 2.0GHz/400FSB/512KBXeon 1.8GHz/400...
Page 103 - Windows NT4.0 Environment Test
97 Appendix B Windows NT4.0 Environment Test Items Specifications CPU Xeon 2.8GHz/ 533FSB/512KB Prestonia, C1 stepping, FC-mPGAS2P/INT-m PGA, Xeon 2.66GHz/533FSB/512KBXeon 2.4GHz/533FSB/512KBXeon 2.0GHz/533FSB/512KBXeon 2.8GHz/400FSB/512KBXeon 2.4GHz/400FSB/512KBXeon 2.0GHz/400FSB/512KBXeon 1.8GHz/4...
Page 105 - Online Support Information; Appendix C
Appendix C 106 This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our w...
