Page 2 - Revision History
II Revision History Please refer to the table below for the updates made on Aspire 5710/5710G/5310/5310G Series service guide. Date Chapter Updates
Page 3 - Copyright
III Copyright Copyright © 2007 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optica...
Page 4 - Conventions
IV Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific acti...
Page 5 - Preface
V Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market r...
Page 7 - Features; Operating system; Storage subsystem; System Specifications; Chapter 1
Chapter 1 1 1 1 Features Operating system • Windows Vista™ Home Premium • Windows Vista™ Home Basic Platform • Intel Centrino Duo mobile technology, featuring: • Intel Core™2 Duo processor T7200/T7400/T7600 (4 MB L2 cache, 2/2.16/2.33 GHz, 667 MHz FSB); or T5500/T5600 (2 MB L2 cache, 1.66GHz/1.83 GH...
Page 8 - Audio
2 Chapter 1 • Optical drive options: • HD-DVD drive (for selected models) • DVD-Super Multi double-layer drive (for selected models) • 5-in-1 card reader, supporting Secure Digital (SD), MultiMediaCard (MMC), Memory Stick ® (MS), Memory Stick PRO TM (MS PRO), xD-Picture Card TM (xD) Audio • Dolby-ce...
Page 10 - System compliance
4 Chapter 1 • Operating: 20%~80% • Non-operating: 20%~80% System compliance • Wi-Fi • ACPI • Mobile PC 2002 • DMI 2.0 NOTE: The specifications listed above are for reference only. The exact configuration of your PC depends on the model purchased.
Page 11 - System Block Diagram
Page 12 - Board Layout; Top View
6 Chapter 1 Board Layout Top View 1 JP1 LCD Connector 8 JP2 Mainboard to Button Board Connector 2 JP3 Speaker (Left) Connector 9 JP36 Mainboard to LED Board Connector 3 JP34 Speaker (Right) Connector 10 JP9 PCI Express Card Socket 4 JP4 Internal MIC Connector 11 LED1 Power/Suspend LED 5 U5 South Bri...
Page 13 - Bottom View
Chapter 1 7 Bottom View 1 PJP1 DC-in Power Jack 12 JP27 SATA HDD Connector 2 PJP2 Battery Connector 13 U23 North Bridge (945GM/PM /943GML) 3 JP14 CRT Connector 14 U29 Volume Control 4 JP25 ODD Connector 15 JP28 DDRII Memory Socket 5 JP19‘ Mini Card (TV-Tuner) Socket 16 JP29 DDRII Memory Socket 6 JP1...
Page 14 - Your Acer Notebook Tour; Front View
8 Chapter 1 Your Acer Notebook Tour After knowing your computer features, let us show you around your new Aspire computer. Front View # Icon Item Description 1 Acer Crystal Eye Web camera for video communication (for selected models). 2 Power button Turns the computer on and off. 3 Acer Arcade Launc...
Page 15 - Closed Front View
Chapter 1 9 Closed Front View Left View 7 Touchpad Touch-sensitive pointing device which functions like a computer mouse. 8 Click buttons (left, center, and right) The left and right buttons function like the left and right mouse buttons. 9 Microphone Internal microphone for sound recording. 10 Disp...
Page 16 - Right View
10 Chapter 1 Right View # Icon Item Description 1 Kensington lock slot Connects to a Kensington-compatible computer security lock. 2 External display (VGA) port Connects to a display device (e.g., external monitor, LCD projector). 3 Ethernet (RJ-45) Connects to an Ethernet 10/100/1000-based network ...
Page 17 - Rear view
Chapter 1 11 Rear view Base view 2 Optical drive Internal optical drive; accepts CDs or DVDs (slot-load or tray-load depending on model). 3 Optical disk access indicator Lights up when the optical drive is active. 4 Optical drive eject button Ejects the optical disk from the drive. 5 Emergency eject...
Page 18 - Indicators
12 Chapter 1 Indicators The computer has several easy-to-read status indicators. The front panel indicators are visible even when the computer cover is closed up. NOTE: 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light shows green when in AC mode. 3 Battery...
Page 19 - Touchpad Basics
Chapter 1 13 Easy-Launch Buttons To the top of the keyboard there are four easy-launch buttons: Web browser, mail, arcade buttons and an Empowering Key “ . Press “ “ to run the Acer Empowering Technology. The mail and Web browser buttons are pre-set to email and Internet programs, but can be reset b...
Page 21 - Using the Keyboard; Lock Keys and embedded numeric keypad
Chapter 1 15 Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, one Windows key and twelve function keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. The embedded numeric keypad functions like ...
Page 22 - Windows Keys
16 Chapter 1 Windows Keys The keyboard has one key that performs Windows-specific functions. Hot Keys The computer employs hotkeys or key combinations to access most of the computer’s controls like screen brightness, volume output, and the BIOS utility. To activate hot keys, press and hold the < ...
Page 24 - The US dollar sign
18 Chapter 1 The US dollar sign 1. Open a text editor or word processor. 2. Either directly press the < > key at the bottom-right of the keyboard, or hold <Shift> and then press the <4> key at the upper-center of the keyboard. NOTE: This function varies by the operating system vers...
Page 25 - Acer Empowering Technology; Empowering Technology password
Chapter 1 19 Acer Empowering Technology Acer’s innovative Empowering Technology makes it easy for you to access frequently used functions and manage your new Acer notebook. It features the following handy utilities: T Acer eNet Management hooks up to location-based networks intelligently. T Acer ePo...
Page 28 - Battery status
22 Chapter 1 Battery status For real-time battery life estimates based on current usage, refer to the time shown in the “Remaining Battery Life” field. For additional power options, click “ More Power Options ”.
Page 29 - Acer eAudio Management
Chapter 1 23 Acer eAudio Management Acer eAudio Management allows you to easily control the enhanced sound effects of Dolby® Home Theater™ on your system. Select "Movie" or "Game" mode to experience the awesome realism of 5.1-channel surround sound from just 2 speakers, via Dolby Vir...
Page 30 - Acer ePresentation Management
24 Chapter 1 Acer ePresentation Management Acer ePresentation Management lets you project your computer’s display to an external device or project using the hot key: Fn + F5. If auto-detection hardware is implemented in the system, your system display will be automatically switched out when an exter...
Page 32 - Acer eLock Management
26 Chapter 1 Acer eLock Management Acer eLock Management is a security utility that allows you to lock your removable data, optical and floppy drives to ensure that data cannot be stolen while your notebook is unattended. T Removable data devices - includes USB disk drives, USB pen drives, USB flash...
Page 33 - Acer eRecovery Management
Chapter 1 27 Acer eRecovery Management Acer eRecovery Management is a powerful utility that does away with the need for recovery disks provided by the manufacturer. The Acer eRecovery Management utility occupies space in a hidden partition on your system’s HDD. User-created backups are stored on D:\...
Page 34 - Acer eSettings Management; Getting to know your Acer Crystal Eye
28 Chapter 1 Acer eSettings Management Acer eSettings Management allows you to inspect hardware specifications and to monitor the system health status. Furthermore, Acer eSettings Management enables you to optimize your Windows operating system, so your computer runs faster, smoother and better. Ace...
Page 35 - Launching the Acer Crystal Eye; Changing the Acer Crystal Eye resolution
Chapter 1 29 Launching the Acer Crystal Eye To launch the Acer Crystal Eye, double click on the Acer Crystal Eye icon on the screen. OR Click Start > All programs > Acer > Acer Crystal Eye. The Acer Crystal Eye capture window appears. Changing the Acer Crystal Eye resolution To change the c...
Page 36 - Using the System Utilities
30 Chapter 1 Using the System Utilities NOTE: The system utilities work under Microsoft Windows XP only. Acer GridVista (dual-display compatible) NOTE: This feature is only available on certain models. To enable the dual monitor feature of the notebook, first ensure that the second monitor is connec...
Page 37 - Launch Manager; Start All Programs
Chapter 1 31 NOTE: Please ensure that the resolution setting of the second monitor is set to the manufacturer's recommended value. Launch Manager Launch Manager allows you to set the four easy-launch buttons (see their locations mentioned in “Easy-Launch Buttons”). You can access the Launch Manager ...
Page 38 - Hardware Specifications and Configurations
32 Chapter 1 Hardware Specifications and Configurations NOTE: If you need to check PXE version, press F2 to enter BIOS then enable boot from LAN function. After that, power off the system and remove the HDD. Last, reboot the laptop. Then you will see PXE version displaying on the screen. Processor I...
Page 45 - BIOS Setup Utility; Esc; Main; XXXXXXXXXXXXXXXXXXXXXXXXXXXX; System Utilities; Chapter 2
Chapter 2 39 BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problem...
Page 46 - Navigating the BIOS Utility
40 Chapter 2 Navigating the BIOS Utility There are five menu options: Information, Main, Security, Boot, and Exit. Follow these instructions: q To choose a menu, use the cursor left/right keys ( zx ). q To choose a parameter, use the cursor up/down keys ( wy ). q To change the value of a parameter, ...
Page 47 - Information
Chapter 2 41 Information NOTE: The system information is subject to different models. Parameter Description CPU Type / CPU Speed Display the CPU type and speed of the system. IDE0 Model Name Displays the model name of the HDD installed on the primary IDE master. IDE0 Model Name Displays the serial n...
Page 48 - PhoenixBIOS Setup Utility
42 Chapter 2 Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. NOTE: The screen above is for your reference only. Actual values may differ. PhoenixBIOS Setup Uti...
Page 50 - Security; PhoenixBIOS; Disabled
44 Chapter 2 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Item Specific Help Supervisor Pass w ord Is : User Pass w ord Is : Clear Set Supervisor Pass w ord Set User Pass w ord Pass w ord on boot : [ D...
Page 51 - Setting a Password
Chapter 2 45 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget your password. If you forget your password, you may...
Page 52 - Removing a Password; Changing a Password
46 Chapter 2 Removing a Password Follow these steps: 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Supervisor Password box appears: 2. Type the current password in the Enter Current Password field and press e . 3. Press e twice without typing...
Page 56 - BIOS Flash Utility
50 Chapter 2 BIOS Flash Utility The BIOS flash memory update is required for the following conditions: q New versions of system programs q New features or options q Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis...
Page 57 - Chapter 3; Machine Disassembly and Replacement
Chapter 3 53 This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: q Wrist grounding strap and conductive mat for preventing electrostatic discharge q Small Philips scr...
Page 58 - General Information; Before You Begin
54 Chapter 3 General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack.
Page 59 - Disassembly Procedure Flowchart
Chapter 3 55 Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first re...
Page 61 - Removing the Battery Pack
Chapter 3 57 Removing the Battery Pack 1. Unlock the battery lock (move the battery lock to the unlock position as shown). 2. Slide the battery release latch then remove the battery.
Page 64 - Removing the Keyboard and LCD Module
60 Chapter 3 3. Remove the four spring screws holding the CPU thermal module. 4. Then detach the CPU thermal module as shown. 5. Use a flat screwdriver to release the CPU lock (Turn counter clock-wire). 6. Remove the CPU from the CPU socket carefully. Removing the Keyboard and LCD Module 1. Turn the...
Page 66 - Disassembling the Main Unit; Separate the Main Unit Into the Upper and the Lower Case Assembly
62 Chapter 3 Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly 1. Remove the screw fastening the ODD from the bottom of the notebook. 2. Push the ODD module outwards and gently pull it out as shown. 3. Press and release the PC dummy card from the PC slot a...
Page 67 - Disassembling the Lower Case Assembly
Chapter 3 63 7. Disconnect the touchpad FFC, left speaker cable, button board FFC, and LED board FFC from the main board. 8. Carefully detach the upper case assembly from the lower case assembly. Disassembling the Lower Case Assembly 1. Disconnect the USB cable from the main board. 2. Remove the scr...
Page 69 - Disassembling the Upper Case Assembly
Chapter 3 65 Disassembling the Upper Case Assembly 1. Turn the upper case over. 2. Remove the two screws fastening the button board. 3. Detach the button board with FFC from the upper case as shown. 4. Remove the two screws fastening the LED board. 5. Detach the LED board with FFC from the upper cas...
Page 70 - Disassembling the LCD Module
66 Chapter 3 Disassembling the LCD Module 1. Remove the four screw rubbers as shown. 2. Then remove the four screws fastening the LCD bezel. 3. Detach the LCD bezel from the LCD module carefully. 4. Remove the four screws holding the LCD to the LCD panel. 5. Detach the CCD cable connector from the C...
Page 72 - Disassembling the External Modules; Disassembling the HDD Module; Disassembling the ODD Module
68 Chapter 3 Disassembling the External Modules Disassembling the HDD Module 1. Remove the four screws holding the HDD (hard disk drive) case; two on each side. 2. Carefully slide out the hard disk drive from the HDD case. Disassembling the ODD Module 1. Remove the three screws holding the optical b...
Page 73 - Troubleshooting; Chapter 4
Chapter 4 69 Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail ...
Page 74 - System Check Procedures; External Diskette Drive Check
70 Chapter 4 System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can c...
Page 76 - Check the Power Adapter
72 Chapter 4 Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure: 1. If the voltage is not correct, replace the power adapter. 2. If the voltage is within the range, do the following:...
Page 77 - Check the Battery Pack; Touchpad Check
Chapter 4 73 Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Management in Control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat t...
Page 78 - Forgotten Hard Disk Password; Resetting a BIOS Password
74 Chapter 4 Forgotten Hard Disk Password When the user keys in the wrong password three times, an error message appears. The user must now reset the password. 1. Make a note of the error code that is displayed with the error message. 2. Run unlock6.exe from the DOS prompt in the following format: u...
Page 80 - Index of Error Messages
76 Chapter 4 Index of Error Messages Error Code List Error Codes Error Messages 006 Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (THe causes will be shown before “Equipment Configuration Error”) 010 Memory Error at xxxx:xxxx:xxxxh (...
Page 83 - Phoenix BIOS Beep Codes
Chapter 4 79 Phoenix BIOS Beep Codes Code Beeps POST Routine Description 02h Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cach...
Page 90 - Intermittent Problems
86 Chapter 4 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists...
Page 91 - Undetermined Problems
Chapter 4 87 Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defec...
Page 93 - Jumper and Connector Locations; Chapter 5
Chapter 5 87 Top View 1 JP1 LCD Connector 8 JP2 Mainboard to Button Board Connector 2 JP3 Speaker (Left) Connector 9 JP36 Mainboard to LED Board Connector 3 JP34 Speaker (Right) Connector 10 JP9 PCI Express Card Socket 4 JP4 Internal MIC Connector 11 LED1 Power/Suspend LED 5 U5 South Bridge (ICH7M) ...
Page 95 - Chapter 6
Chapter 6 89 This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 5710/5710G/5310/5310G Series. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you shoul...
