Page 2 - Revision History
II Revision History Please refer to the table below for the updates made on Aspire 3810T/3810TZ service guide. Date Chapter Updates
Page 3 - Copyright
III Copyright Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optica...
Page 4 - Conventions
IV Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific acti...
Page 5 - Preface
V Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market r...
Page 7 - Features; System Specifications; Chapter 1
Chapter 1 1 Features Below is a brief summary of the computer’s many feature: Operating system Genuine Windows Vista ® NOTE: Windowsl ® Vista ® Capable PCs come with Windows ® XP installed, and can be upgraded to Windows ® Vista ® . For more information on Windows ® Vista ® and how to upgrade, go ...
Page 9 - Environment
Chapter 1 3 Environment Temperature: z operating: 5°C to 35°C z Non-operating: -20°C to 65°C Humidity (non-condensing): z operating: 20%~80% z Non-operating: 20%~80% NOTE: "*" only for certain models.
Page 10 - System Block Diagram
Page 11 - Board Layout; Top View
Chapter 1 5 Board Layout Top View Aspire 3810T/3810TZ M/B layout and connector location TOP view No. Name Description 1 CN1 CCD cable CNTR 2 CN2 MMB cable CNTR 3 CN3 LVDS cable CNTR 4 CN4 Keyboard CNTR 5 CN5 Touch Pad FFC CNTR 6 CN6 SSD cable CNTR 7 CN7 Card reader CNTR 8 CN8 BT cable CNTR 9 CN15 Fa...
Page 12 - Bottom View
6 Chapter 1 Bottom View Bottom view No. Name Description 11 CN9 Battery CNTR 12 CN10 PCI-E socket 13 CN11 SIM card socket 14 CN12 PCI-E socket 15 CN13 Power cable CNTR 16 CN14 LVDS cable CNTR 17 CN16 DIMM socket 18 CN17 DIMM socket 19 CN19 HDD socket 20 CN20 USB board CNTR 21 U18 South Bridge 22 U14...
Page 13 - Your Acer Notebook tour
Chapter 1 7 Your Acer Notebook tour After setting up your computer as illustrated in the Just for Starters... poster, let us show you around your new Acer notebook. Top View No. Icon Item Description 1 Acer Crystal Eye webcam Web camera for video communication. 2 Microphone Internal microphone for s...
Page 14 - Closed Front View
8 Chapter 1 Closed Front View 7 Click buttons (left and right) The left and right buttons function like the left and right mouse buttons. 8 Palmrest Comfortable support area for your hands when you use the computer. 9 Touchpad toggle Turns the internal touchpad on and off. 10 Communication key Enabl...
Page 15 - Rear view
Chapter 1 9 Rear view Left View No. Icon Item Description 1 Battery bay Houses the computer's battery pack. No. Icon Item Description 1 DC-in jack Connects to an AC adapter. 2 External display (VGA) port Connects to a display device (e.g., external monitor, LCD projector). 3 Ventilation slots Enable...
Page 16 - Right View
10 Chapter 1 Right View No. Icon Item Description 1 5-in-1 card reader Accepts Secure Digital (SD), MultiMediaCard (MMC), Memory Stick (MS), Memory Stick PRO (MS PRO), xD-Picture Card (xD). NOTE: Push to remove/install the card. Only one card can operate at any given time. 2 USB 2.0 port Connects to...
Page 17 - Base view
Chapter 1 11 Base view No. Icon Item Description 1 Battery bay Houses the computer's battery pack. 2 Battery lock Locks the battery in position. 3 Memory compartment Houses the computer's main memory. 4 Hard disk bay Houses the computer's hard disk (secured with screws). 5 Ventilation slots and cool...
Page 18 - Touchpad Basics
12 Chapter 1 Touchpad Basics The following teaches you how to use the touchpad: Move your finger across the touchpad (2) to move the cursor. Press the left (1) and right (3) buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the le...
Page 19 - Using the Keyboard; Lock Keys and embedded numeric keypad
Chapter 1 13 Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock When Caps L...
Page 20 - Windows Keys
14 Chapter 1 Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functi...
Page 23 - Using the system utilities
Chapter 1 17 Using the system utilities Acer GridVista (dual-display compatible) NOTE: This feature is only available on certain models. To enable the dual display feature of your notebook, first ensure that a second display is connected, then, open the Display Settings properties box using the Cont...
Page 24 - Acer Backup Manager
18 Chapter 1 3. Enjoy the convenience of a well-organized desktop. NOTE: Please ensure that the resolution setting of the second monitor is set to the manufacturer's recommended value. Acer Backup Manager NOTE: This feature is only available on certain models. Acer Backup Manager is a simple three-s...
Page 25 - Power management; Acer PowerSmart key; Acer eRecovery Management
Chapter 1 19 If you wish to change your settings at any time, run Acer Backup Manager from the Start menu and go through the steps outlined above. Power management This computer has a built-in power management unit that monitors system activity. System activity refers to any activity involving one o...
Page 26 - Burn backup discs
20 Chapter 1 This chapter will guide you through each process. NOTE: This feature is only available on certain models. For systems that do not have a built-in optical disc burner, plug in an external optical disc burner before entering Acer eRecovery Management for optical disc-related tasks. To use...
Page 27 - Restore; Restore Windows Vista from backup discs
Chapter 1 21 NOTE: Create a factory default image when you want to burn a bootable disc that contains your computer's entire operating system as it was delivered to you from the factory. If you wish to have a disc that will allow you to browse the contents and install selected drivers and applicatio...
Page 28 - Acer Arcade Deluxe
22 Chapter 1 10. Remove the recovery disc from the optical drive once the restore is complete. Do this before rebooting your computer. NOTE: This feature is only available on certain models. If you prefer to set the boot priority for long-term use, you should select the Boot submenu. 1. Turn on your...
Page 30 - HomeMedia
24 Chapter 1 Clicking the stop button will stop the movie playback, and return you to the Cinema main screen. At the bottom of the screen are buttons that allow you to resume the movie from the point it was stopped, restart the movie from the beginning or eject the disk. Videos: Click Videos to watc...
Page 32 - Music; Online Media
26 Chapter 1 Music For convenient access to your music collection, click Music to open the Music homepage. Select the folder, CD or category that contains the music you want to listen to. Click Play to listen to the entire content from the beginning, or select the song that you want to hear from the...
Page 33 - Hardware Specifications and Configurations
Chapter 1 27 Hardware Specifications and Configurations Processor Second Level Cache System Memory Lan Interface Wireless LAN Pointing Device Item Specification Processor packing uFCPGA Support Processor @ Launch ULV Centrino,PDC, ICPM, 10W CPU On-die L2 Cache Up to 6 MB FSB 1067 MHz TDP (Thermal) 1...
Page 37 - BIOS Setup Utility; System Utilities; Chapter 2
Chapter 2 31 BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/Output System).Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems...
Page 38 - Invoking BIOS Setup; Information
32 Chapter 2 Invoking BIOS Setup The setup function can only be invoked by pressing F2 when Press <F2> to enter Setup message is prompted on the bottom of screen during POST.The setup uses a menu driven interface to allow the user to configure their system. The features are divided into 6 part...
Page 39 - Main
Chapter 2 33 Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. NOTE: The screen above is for your reference only. Actual values may differ. HDD1 Mode Name This f...
Page 41 - Security
Chapter 2 35 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use.
Page 42 - Setting a Password
36 Chapter 2 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget your password. If you forget your password, you may...
Page 43 - Removing a Password; Changing a Password
Chapter 2 37 4. If desired, you can opt to enable the Password on boot parameter. 5. When you are done, press u to save the changes and exit the BIOS Setup Utility. Removing a Password Follow these steps: 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key....
Page 44 - Boot
38 Chapter 2 If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message. Boot This menu allows the user to decide the order of...
Page 45 - Exit
Chapter 2 39 Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Description Exit Saving Changes Exit System Setup and save your changes to CMOS. Exit Discarding Changes Exit ...
Page 46 - BIOS Flash Utility
40 Chapter 2 BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis...
Page 47 - Chapter 3; Machine Disassembly and Replacement
Chapter 3 41 This chapter contains step-by-step procedures on how to disassemble the notebook computer Aspire 3810T/3810TZ for maintenance and troubleshooting.To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge ...
Page 48 - General Information; Before You Begin
42 Chapter 3 General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack.
Page 49 - Disassembly Procedure Flowchard
Chapter 3 43 Disassembly Procedure Flowchard The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first re...
Page 50 - Removing the Battery Pack
44 Chapter 3 Removing the Battery Pack 1. Release the battery. 2. Slide the battery latch then remove the battery. NOTE: Battery has been highlighted with the yellow circle as above image shows. Please detach the battery and follow local regulations for disposal.
Page 51 - Removing the HDD and RAM
Chapter 3 45 Removing the HDD and RAM 3. Remove three screws on the HDD cover and remove HDD. 4. Remove the screw on RAM cover and remove Both of RAM NOTE: RTC battery has been highlighted with the yellow circle as above image shows. Please detach the RTC battery and follow local regulations for dis...
Page 52 - Remove keyboard; Remove FFC of main board
46 Chapter 3 Remove keyboard 5. Disconnect five latches on the keyboard. 6. Remove the FFC behind the keyboard. 7. Remove Touch Pad FFC and lamp FFC. Remove FFC of main board 8. Use tweezers to remove the rubber foot on the back of the notebook. There are five rubber foots.
Page 55 - Remove wireless card and thermal module
Chapter 3 49 15. Remove the FFC of Bluetooth and SSD board. 16. Remove the connector of camera and the FFC of card reader board. Remove wireless card and thermal module 17. Release wireless screw and Line and remove wireless card. Type Number M2*5*3 2
Page 57 - Remove Main board
Chapter 3 51 Remove Main board 20. Remove connection CRT board and USB board. 21. Loose two screw on the main board. Type Number M2*4(4.5D*0.5T) 2
Page 59 - Remove I/O board and Panel
Chapter 3 53 Remove I/O board and Panel 24. Remove seven screws on the bezel. 25. Release connection of audio board and panel and remove the panel. Type Number M2*3 6(Red) M2*4(4.5D*0.5T) 1(Yellow)
Page 62 - Disassembly LCM module
56 Chapter 3 30. Remove three screws on USB board and remove it. NOTE: Replace the USB Board need to flash new UUID Disassembly LCM module 31. Remove four bezel mylar. 32. Release four LCM screw under the mylar. 33. Remove the bezel. Type Number M2*4(4.5D*0.5T) 3 Type Number M2.5*4(4.5D*0.5T) 4
Page 64 - Disassembling the External Module; Disassembling the HDD Module
58 Chapter 3 Disassembling the External Module Disassembling the HDD Module 1. Remove the four screws from both side of HDD and divide them. Type Number M2.5*3 4
Page 65 - Troubleshooting; Chapter 4
Chapter 4 59 Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail ...
Page 66 - System Check Procedures; External Diskette Drive Check
60 Chapter 4 System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can c...
Page 67 - Check the Power Adapter
Chapter 4 61 Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. 2. Go to the diagnostic memory in the test items. 3. Press F2 in the tes...
Page 68 - Touchpad Check
62 Chapter 4 From Hardware: 1. Power off the computer. 2. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the following figure. 3. If the voltage is still less than 7.5 Vdc after recharging, replace the battery. To check the battery charge operation,...
Page 70 - Index of Error Messages
64 Chapter 4 Index of Error Messages Error Code List Error Message List Error Codes Error Messages 006 Equipment Configuration ErrorCauses:1. CPU BIOS Update Code Mismatch2. IDE Primary Channel Master Drive Error(THe causes will be shown before “Equipment Configuration Error”) 010 Memory Error at xx...
Page 73 - InsydeH2O BIOS Beep Codes
Chapter 4 67 InsydeH2O BIOS Beep Codes Code Beeps POST Routine Description 02h Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU ca...
Page 81 - Intermittent Problems
Chapter 4 75 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists...
Page 82 - Undetermined Problems
76 Chapter 4 Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defec...
Page 83 - Jumper and Connector Locations; Chapter 5
Chapter 5 77 Top View Aspire3810T/3810TZ M/B layout and connector location TOP view No. Name Description 1 CN1 CCD cable CNTR 2 CN2 MMB cable CNTR 3 CN3 LVDS cable CNTR 4 CN4 Keyboard CNTR 5 CN5 Touch Pad FFC CNTR 6 CN6 SSD cable CNTR 7 CN7 Card reader CNTR 8 CN8 BT cable CNTR 9 CN15 Fan cable CNTR ...
Page 85 - Chapter 6
Chapter 6 79 This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 3810T/3810TZ. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization).Please note that WHEN ORDERING FRU PARTS, you should check the most ...
