Page 2 - II; Revision History
II Revision History Please refer to the table below for the updates made on TravelMate 3300/Extensa 3100 service guide. Date Chapter Updates 2005/11/25 All Revise TravelMate 3300/Extensa 3100 battery spec. on page 25 and page 26. 2005/12/15 Chapter 1 Add “WFM” to BIOS support protocols on page 23.
Page 3 - III; Copyright; The information in this guide is subject to change without notice.
III Copyright Copyright © 2005 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optica...
Page 4 - IV; Conventions; The following conventions are used in this manual:; SCREEN MESSAGES
IV Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific acti...
Page 5 - Preface
V Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market r...
Page 7 - Features; System Specifications; Chapter 1
Chapter 1 1 Features This computer was designed with the user in mind. Here are just a few of its many features: Performance T Intel ® 915GM PCI Express chipset T Intel ® Pentium ® M processor 740/750/760/770/780 (2MB L2 cache, 1.60/1.73/1.86/2/2.13/2.26 GHz, 533 MHz FSB) T Intel ® Celeron ® M proce...
Page 8 - Dimensions and weight
2 Chapter 1 T WLAN (optional): T Integrated Intel ® PRO/Wireless 2200BG network connection (dual-band 802.11b/g) Wi-Fi CERTIFIED TM solution, supporting Acer SignalUp TM wireless technology, or T Integrated Acer InviLink TM 802.11b/g Wi-Fi CERTIFIED TM solution, supporting Acer SignalUp TM wirelss t...
Page 9 - Chapter 1; Mainboard Layout; Top View
Chapter 1 3 Mainboard Layout Top View 1 Fan Connector (FAN1) 6 5-in-1 Card Reader Slot (CARD1) 2 LCD Cable Connector (LCD1) 7 RTC Battery Connector (RTC1) 3 IEEE 1394 Connector (SKT1) 8 Bluetooth Module Connector (BT1) 4 USB Port (SKT2) 9 Touchpad FFC Connector (TPAD1) 5 PC Card Slot (PCH1 or U22) 1...
Page 10 - Bottom View
4 Chapter 1 Bottom View 1 Giga LAN Port (JK1) 10 Main Board to IO Board Connector (IOB1) 2 Power Jack (DCIN1) 11 HDD Connector (HDD1) 3 VGA Port (CRT1) 12 DIMM Slot (DM2) 4 ezDock Port (DOCK1) 13 DIMM Slot (DM1) 5 IO Controller-PC 87392 (U27) 14 South Bridge-Intel ICH6-M (U44) 6 Wireless LAN Card Sl...
Page 11 - IO Board Layout
Chapter 1 5 IO Board Layout Top View 1 Microphone Connector (INTMIC1) 7 Microphone-in Port (MIC1) 2 Cover Switch Cable Connector (LID1) 8 Line-in Port (LINT1) 3 Audio Codec-Realtek ALC655 (U1) 9 USB Port (USB1) 4 IO Board to Main Board Connector (BTB1) 10 USB Port (USB2) 5 Speaker Set Connector (SPK...
Page 13 - System Block Diagram; Myna II; DDR II
Chapter 1 7 System Block Diagram Title Size Document Number Rev Date: Sheet Myna II SB BLOCK DIAGRAM Custom 14 7 Monday, September 26, 2005 <Core Design> Title Size Document Number Rev Date: Sheet Myna II SB BLOCK DIAGRAM Custom 14 7 Monday, September 26, 2005 <Core Design> Title Size Do...
Page 14 - Outlook View; Front View
8 Chapter 1 Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Front View # Item Description 1 Display screen Also called Liquid-Crystal Display (LCD), displaying computer output. 2 Microphone Internal microphone for sound recording....
Page 15 - Closed front view; Icon; Icon; Icon
Chapter 1 9 Closed front view Left View # Icon Item Description 1 Speakers Left and right speakers deliver stereo audio output. 2 Battery indicator Lights up when the battery is being charged. 3 Power indicator Lights up when the computer is on. 4 Latch Locks and releases the lid. 5 5-in-1 card read...
Page 16 - Right View
10 Chapter 1 NOTE: The positions of the AcerMedia indicator, eject button and emergency eject hole may differ depending on the optical drive module installed. Right View # Item Description 1 Kensington lock slot Connects to a Kensington-compatible 2 Modem (RJ-11) port Connects to a phone line. 3 Inf...
Page 17 - Rear View
Chapter 1 11 Rear View # Icon Item Description 1 PC Card slot eject button Ejects the PC Card from the slot. 2 PC Card slot Connects to one Type II CardBus PC Card. 3 USB 2.0 ports Connect to Universal Serial Bus (USB) 2.0 devices (e.g., USB mouse, USB camera). 4 IEEE 1394 port (6-pin) Connects to I...
Page 19 - Indicators; Charging; green when in AC mode.
Chapter 1 13 Indicators The computer has three easy-to-read status indicators on the left side of the keyboard, and four on the front panel. The power, battery and wireless communiction status indicators are visible even when the LCd display is closed. NOTE: 1. Charging : The light shwos amber when ...
Page 21 - Touchpad; Touchpad Basics
Chapter 1 15 Touchpad The build-in touchpad is pointing device that senses movement on its surface. This means the cursor responds as you move your finger across the surface of the touchpad. The central location on the palmrest provides optimum comfort and support. Touchpad Basics Use the touchpad a...
Page 23 - Using the Keyboard; Lock Keys and embedded mumeric keypad; The keyboard has three lock keys which you can toggle on and off.; Windows Keys
Chapter 1 17 Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded mumeric keypad The keyboard has three lock keys which you can toggle on and off. The embedded numeric keypad functions like...
Page 24 - Hot Keys; To activate hot keys, press and hold the <
18 Chapter 1 Hot Keys The computer employs hotkeys or key combinations to access most of the computer’s controls like sreen brightness, volume output and the BIOS utility. To activate hot keys, press and hold the < Fn> key before pressing the other key in the hotkey combination. Key Icon Descr...
Page 25 - Special Key
Chapter 1 19 Special Key You can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard. To type: Fn-F4 Sleep Puts the computer in Sleep mode. Fn-F5 Display toggle Switches display output between the display screen, external monitor (if connected) and both...
Page 27 - Using System Utilities; Acer eManager; “Launch keys” on page 20; Acer eSetting; “Launch keys” on page 20; Acer eSetting
Chapter 1 21 Using System Utilities Acer eManager Innovative Acer eManagement software is designed for easy access to frequently used functions. At the press of Acer Empowering Key, the Acer eManager user interface appears, featuring four main settings -- Acer eSetting, Acer ePresentation, Acer ePow...
Page 28 - You can access the Launch Manager by clicking on; Launch Manager; to start; Start
22 Chapter 1 Launch Manager Launch Manager allows you to set the two launch keys located above the keyboard. You can access the Launch Manager by clicking on Start, All Programs , and then Launch Manager to start the application. Start All Programs Launch Manager
Page 29 - Hardware Specifications and Configurations; Processor
Chapter 1 23 Hardware Specifications and Configurations Processor Item Specification CPU type Intel ® Pentium ® M processor 740/750/760/770/780 (2MB L2 cache, 1.73/ 1.87/2.0/2.13/2.26 GHz, 533 MHz FSB) Intel ® Celeron ® M processor 360/370/380 (1MB L2 cache, 1.4/1.5/1.6 GHz, 400 MHz FSB) CPU package...
Page 33 - Hard Disk Drive Interface; AC Adapter
Chapter 1 27 Temperature Range( C) OperatingStorage (shipping) 0 to +50-20 to +60 0 to +50-25 to +60 0 to +50-20 to +60 Hard Disk Drive Interface Item Vendor & Model Name HGST Hakone TOBHIBA Pluto MK4025GASSEAGATE N2.1 ST9402112A HGST Hakone TOBHIBA Pluto MK6025GASSEAGATE N2.2 ST960812A HGST Hak...
Page 35 - HDD Interface
Chapter 1 29 Environmental Requirements Item Specification Temperature Operating +5°C ~ +35°C Non-operating -10°C ~ +60°C Package storage -20°C ~ 60°C Humidity Operating 20% ~ 85% RH Non-operating 20% ~ 80% RH Package storage 20% ~ 90% RH Altitude Operating sea level 0 to 10,000ft Storage sea level ...
Page 37 - BIOS Setup Utility; zx; System Utilities; Chapter 2
Chapter 2 31 BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration proble...
Page 38 - Information; Parameter
32 Chapter 2 Information Parameter Description CPU Type This field displays the system CPU type. CPU Speed This field displays the CPU speed of the system. IDE1 Model Name This item will show the Model name of HDD installed on Primary IDE master. The hard disk model name is automatically detected by...
Page 40 - Main
34 Chapter 2 Main This menu provides you the information of the system. Parameter Description System Time / System Date The hours are displayed with 24 hours format. The values set in these two fields take effect immediately. System Memory This field reports the memory size of system base memory. Th...
Page 42 - Chapter 2; Advanced; settings of the system.; boldface; are the default and suggested; Description; Serial port A; Auto
36 Chapter 2 Advanced The Advanced screen contains parameters involving your hardware devices. It also provides advanced settings of the system. The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings. Description Option Serial po...
Page 43 - Parallel port; Mode; ECP
Chapter 2 37 Infrared Port Configure serial port B using options:[Disabled]: No configuration[Enabled]: User configuration[Auto]: BIOS or OS chooses configuration(OS Controlled) Displayedd when controlled by OS DisabledEnabled Auto Parallel port Configure serial port B using options:[Disabled]: No c...
Page 44 - Security
38 Chapter 2 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option Supervisor P...
Page 45 - Set Supervisor/User Password; Enter; Set SupervisorPassword; Set Supervisor Password
Chapter 2 39 Set Supervisor/User Password If password on boot is required, the password must be set otherwise it cannot be enabled. The formats of the password are as follows: Length No more than 8 characters Characters 0-9,A-Z (not case sensitive) While these fields are highlighted and press “Enter...
Page 46 - Setup Notice; Setup Warning
40 Chapter 2 User can now type password in field “Enter New Password”, and re-enter password in field “Confirm New Password” for verification. If the verification is OK: The password setting is complete after user presses enter. If the current password entered does not match the actual current passw...
Page 47 - Boot; in module bay and onboard LAN device.
Chapter 2 41 Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay and onboard LAN device. . Parameter Description +Hard Drive + and - indic...
Page 48 - Exit
42 Chapter 2 Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Description Exit Saving Changes Exit System Setup and save your changes to CMOS Exit Discarding Changes Exit u...
Page 49 - Chapter 3; Machine Disassembly and Replacement
Chapter 3 43 This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Small Philips scr...
Page 50 - General Information; Before You Begin; Turn off the power to the system and all peripherals.
44 Chapter 3 General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Remove the battery pack.
Page 51 - Disassembly Procedure Flowchart
Chapter 3 45 Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first re...
Page 52 - Screw List
46 Chapter 3 Screw List Item Description Part Number A SCW HEX NYL I#R-40/O#4-40 L5.9 34.4C210.001 B SCREW MACH WAFER M2*L4 NI 86.T39V1.002 C SCREW M2*L9 NYLOK 86.00D38.520 D SCRW WH MS+CBZ M2.5+L4 BLACK 86.9A323.4R0 E SCREW M2.5-6 86.9A323.6R0 F SCREW M2*3 NYLON 1JMCPC-420325 86.9A352.3R0 G SCREW M...
Page 53 - Removing the Battery Pack; Release the battery lock.
Chapter 3 47 Removing the Battery Pack 1. Release the battery lock. 2. Slide the battery latch as shown then remove the battery pack.
Page 55 - Removing the LCD Module
Chapter 3 49 . Removing the LCD Module 1. Open the notebook as shown. 2. Detach the middle cover from the main unit. 3. Remove the two screws that secure the keyboard. 4. Turn over the keyboard as shown. 5. Disconnect the keyboard cable then remove the keyboard. 6. Tear off the tape fastening the wi...
Page 57 - Disassembling the Main Unit; Separate the Main Unit Into the Upper and the Lower Case Assembly; Disconnect the touchpad FFC from the main board.; Disassembling the Lower Case Assembly; Disconnect the speaker cable from the IO board.
Chapter 3 51 Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly 1. Disconnect the touchpad FFC from the main board. 2. Disconnect the system fan cable from the main board. 3. Remove one screw fastening the upper and the lower case assembly as shwon. 4. Remo...
Page 59 - Disassembling the Upper Case Assembly
Chapter 3 53 18. Disconnect the modem board from the IO board. 19. Disconnect the modem board cable from the modem board. Disassembling the Upper Case Assembly 1. Disconnect the touchpad FFC from the touchpad then remove it. 2. Remove the five screws fastening the touchpad plate. 3. Detach the scrol...
Page 60 - Disassembling the LCD Module
54 Chapter 3 Disassembling the LCD Module 1. Remove the four screw caps as shown. 2. Remove the four screws holding the LCD bezel. 3. Then detach the LCD bezel from the LCD module. 4. Remove the two screws fastening the inverter. 5. Take the inverter out of the LCD panel then disconnect the LCD cabl...
Page 62 - Disassembling the External Modules; Disassembling the HDD Module; Detach the HDD sponge.
56 Chapter 3 Disassembling the External Modules Disassembling the HDD Module 1. Detach the HDD sponge. 2. Turn over the HDD module. 3. Tear off the HDD module copper (shielding). 4. Then detach the HDD from the HDD copper (shielding) as shown.
Page 63 - Troubleshooting; Chapter 4
Chapter 4 57 Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail ...
Page 64 - System Check Procedures; External Diskette Drive Check
58 Chapter 4 System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can c...
Page 65 - Check the Power Adapter
Chapter 4 59 Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. 2. Go to the diagnostic memory in the test items. 3. Press F2 in the tes...
Page 66 - Touchpad Check; Reconnect the touchpad cables.
60 Chapter 4 4. This helps you identify first the problem is on recharging or discharging. From Hardware: 1. Power off the computer. 2. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the following figure 3. If the voltage is still less than 7.5 Vdc ...
Page 68 - Index of Error Messages; Error Code List; Error Message List
62 Chapter 4 Index of Error Messages Error Code List Error Codes Error Messages 006 Equipment Configuration ErrorCauses:1. CPU BIOS Update Code Mismatch2. IDE Primary Channel Master Drive Error(THe causes will be shown before “Equipment Configuration Error”) 010 Memory Error at xxxx:xxxx:xxxxh (R:xx...
Page 71 - Phoenix BIOS Beep Codes
Chapter 4 65 Phoenix BIOS Beep Codes Code Beeps POST Routine Description 02h Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cach...
Page 75 - Indicator-Related Symptoms; Power-Related Symptoms
Chapter 4 69 Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't workLCD is too darkLCD brightness cannot be adjustedLCD contrast cannot be adjusted Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system.Reconne...
Page 76 - PCMCIA-Related Symptoms; Memory-Related Symptoms; Speaker-Related Symptoms; Power Management-Related Symptoms
70 Chapter 4 PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA) PCMCIA slot assemblySystem board PCMCIA slot pin is damaged. PCMCIA slot assembly Memory-Related Symptoms Symptom / Error Action in Sequence Memory count (size) appears different from ac...
Page 77 - Peripheral-Related Symptoms; Modem-Related Symptoms
Chapter 4 71 NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 73. System hangs intermittently. Reconnect hard disk/CD-ROM drives. Hard disk connection boardSystem board Peripheral-Related Symptoms Symptom / Error Action in Seque...
Page 78 - Intermittent Problems; When analyzing an intermittent problem, do the following:
72 Chapter 4 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists...
Page 79 - Undetermined Problems
Chapter 4 73 Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defec...
Page 81 - Jumper and Connector Locations; Chapter 5
Chapter 5 75 Mainboard Layout Top View 1 FAN1 Fan Connector 6 CARD1 5-in-1 Card Reader Slot 2 LCD1 LCD Cable Connector 7 RTC1 RTC Battery Connector 3 SKT1 IEEE 1394 Connector 8 BT1 Bluetooth Module Connector 4 SKT2 USB Port 9 TPAD1 Touchpad FFC Connector 5 U22 or PCH1??) PC Card Slot 10 KB1 Keyboard...
Page 85 - Switch Settings
Chapter 5 79 Switch Settings Please see the bottom view of the main board layout for switch location. The image bleow is switch enlarged image. Switch Settings Switch Function SW8-1 Clear Password SW8-2 Bootblock SW8-3 Keyboard Matrix ID1 SW8-4 Keyboard Matrix ID2
Page 87 - Chapter 6
Chapter 6 81 This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 3300/Extensa 3100. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check...
Page 88 - Exploded Diagram
82 Chapter 6 Exploded Diagram Image Part Name Description Acer P/N ADAPTER ADAPTER 65W LITEON PA-1650-02WR ADT 65W LITEON PA-1650-02WR AP.06503.011 ADAPTER 65W LISHIN SLS0335A19A54LF ADT 65W LISHIN SLS0335A19A54LF AP.06506.003 BATTERY BATTERY PACK LI+ 6CELL 2.4MAH SONY BTY PACK LI+ 6C 2.4AH SONY BT....
