Acer 2920Z - Manuals
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Manual Acer 2920Z
Summary
II Revision History Please refer to the table below for the updates made on Aspire 2920/2920Z/2420 Series service guide. Date Chapter Updates
III Copyright Copyright © 2007 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optica...
IV Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific acti...
V Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market r...
VII Table of Contents System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4Your A...
VIII Table of Contents Removing the SD dummy card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56Removing the ExpressCard dummy card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57Removing the Lower Cover . . . . . . . . . . . . . . . . . . . . . . . . . ....
IX Table of Contents Model Definition and Configuration 130 Test Compatible Components 153 Microsoft® Windows® Vista Environment Test . . . . . . . . . . . . . . . . . . . . . . . . . . . .154 Online Support Information 157 Index 159
Chapter 1 1 Features Below is a brief summary of the computer’s many feature: Platform For Aspire 2920 K Intel® Centrino® Duo mobile processor technology, featuring: K Intel® Core™2 Duo mobile processor T7300/T7500/T7700/T7800 (4 MB L2 cache, 2/2.20/2.40/2.60 GHz, 800 MHz FSB), T5250/T5450/T5550/T71...
Chapter 1 3 I/O Ports K ExpressCard™/54 slot K 5-in-1 card reader (SD™, MMC, MS, MS PRO, xD) K Three USB 2.0 ports K External display (VGA) port K S-video/TV-out (NTSC/PAL) port K Headphone/speaker/line-out jack K Microphone-in jack K Ethernet (RJ-45) port K Modem (RJ-11) port K DC-in jack for AC ad...
4 Chapter 1 System Block Diagram KBC 28 WPC8763L W inbond INT . KB T ouch Pad 29 29 X4 DMI HOST BUS DDR2 CLK GEN. 667/[email protected] 400MHz 533/667 MHz 3 4,5 6,7,8,9,10,1 1 12,13 16,17,18,19 Intel GM965/GL960 ICH8M Mobile CPU 2.0G : 71.MEROM.A0U 2.33G : 71.MEROM.B0U Codec ALC268 MIC In Merom 479 Celer...
Chapter 1 5 Your Acer Notebook tour After knowing your computer features, let us show you around your new TravelMate computer. Front View Icon Item Description 1 Microphone Internal microphone for sound recording. 2 Display screen Also called Liquid-Crystal Display (LCD), displays computer output. 3...
8 Chapter 1 Bottom View Icon Item Description 1 Battery bay Houses the computer's battery pack. 2 Battery release latch Releases the battery for removal. 3 Battery lock Locks the battery in position. 4 Memory compartment Houses the computer's main memory. 5 Hard disk bay Houses the computer's hard d...
Chapter 1 9 Indicators The computer has several easy-to-read status indicators: The front panel indicators are visible even when the computer cover is closed. NOTE: 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light shows green when in AC mode. Easy-Launch B...
10 Chapter 1 Touchpad Basics The following teaches you how to use the touchpad: K Move your finger across the touchpad (2) to move the cursor. K Press the left (1) and right (3) buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the le...
12 Chapter 1 Using the Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. The embedded numeric keypad functions li...
Chapter 1 13 Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functi...
14 Chapter 1 Hot Keys The computer employs hotkeys or key combinations to access most of the computer’s controls like sreen brightness, volume output and the BIOS utility. To activate hot keys, press and hold the <Fn> key before pressing the other key in the hotkey combination. Hotkey Icon Fun...
Chapter 1 15 Special Key You can locate the Euro symbol and the US dollar sign at the upper-center and/or bottom-right of your keyboard. The Euro symbol 1. Open a text editor or word processor. 2. Hold <Alt Gr> and then press the <5> key at the upper-center of the keyboard. NOTE: Note: S...
16 Chapter 1 Acer Empowering Technology The Empowering Technology toolbar makes it easy for you to access frequently used functions and manage your new Acer system. Displayed by default in the upper half of your screen, it provides access to the following utilities: K Acer eNet Management hooks up t...
18 Chapter 1 Acer ePower Management Acer ePower Management features a straightforward user interface for configuring your power management options. To access this utility, select "Acer ePower Management" from the Empowering Technology toolbar, run the program from the Acer Empowering Technol...
20 Chapter 1 Acer eAudio Management Acer eAudio Management allows you to easily control the enhanced sound effects of Dolby® Home Theater™ on your system. Select "Movie" or "Game" mode to experience the awesome realism of 5.1-channel surround sound from just 2 speakers, via Dolby Vir...
Chapter 1 21 connected to the system. For projectors and external devices that are not auto-detected, launch Acer ePresentation Management to choose an appropriate display setting. NOTE: If the restored resolution is not correct after disconnecting a projector, or you need to use an external resolut...
22 Chapter 1 The Acer eDataSecurity Management setup wizard will prompt you for a supervisor password and default encryption password. This password will be used to encrypt files by default, or you can choose to enter your own password when encrypting a file. NOTE: The password used to encrypt a fil...
Chapter 1 23 To use Acer eLock Management, the Empowering Technology password must be set first. Once set, you can apply locks to any of the devices types. Lock(s) will immediately be set without any reboot necessary, and will remain after rebooting, until removed. NOTE: If you lose the Empowering T...
24 Chapter 1 NOTE: If your computer did not come with a Recovery CD or System CD, please use Acer eRecovery Management's "System backup to optical disc" feature to burn a backup image to CD or DVD. To ensure the best results when recovering your system using a CD or Acer eRecovery Management...
Chapter 1 25 K Lets you set an asset tag for your system. Windows Mobility Center The Windows Mobility Center collects key mobile-related system settings in one easy-to-find place, so you can quickly configure your Acer system to fit the situation as you change locations, networks or activities. Set...
26 Chapter 1 Using the System Utilities Acer GridVista (dual-display compatible) NOTE: This feature is only available on certain models. To enable the dual monitor feature of the notebook, first ensure that the second monitor is connected, then select Start, Control Panel, Display and click on Setti...
Chapter 1 27 NOTE: Please ensure that the resolution setting of the second monitor is set to the manufacturer's recommended value. Launch Manager Launch Manager allows you to set the four easy-launch buttons located above the keyboard. You can access the Launch Manager by clicking on Start > All ...
Chapter 1 29 Hardware Specifications and Configurations Throttling 50%: On= 99 C; OFF=93 C OS shut down at 105 C; H/W shot down at 110 .C Processor Item Specification CPU type Intel® Core™2 Duo mobile processor T7300/T7500/T7700/T7800 (4 MB L2 cache, 2/2.20/2.40/2.60 GHz, 800 MHz FSB), T5250/T5450/T...
Chapter 2 39 BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problem...
40 Chapter 2 Navigating the BIOS Utility There are six menu options: Information, Main, Advanced, Security, Boot, and Exit. Follow these instructions: K To choose a menu, use the left and right arrow keys. K To choose an item, use the up and down arrow keys. K To change the value of a parameter, pre...
Chapter 2 41 Information The Information screen displays a summary of your computer hardware information. NOTE: The system information is subject to different models. Parameter Description CPU Type This field shows the CPU type and speed of the system. CPU Speed This field shows the speed of the CPU...
42 Chapter 2 Main The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery. NOTE: The screen above is for your reference only. Actual values may differ. P h o e n i x T r u s t e d C o r e ( t m ) S e t u p U t i l i t y M a i n I t e m S...
44 Chapter 2 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. NOTE: Please refer to “Remove HDD/BIOS Password” section if you need to know how to remove HDD/BIOS Password. P h o e n i x T r u s t e d C o r e ( t m ) S e t u p U t i...
Chapter 2 45 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget your password. If you forget your password, you may...
48 Chapter 2 Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. P h o e n i x T r u s t e d C o r e ( t m ) S e t u p U t i l i t y M a ...
Chapter 2 49 Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Description Exit Saving Changes Exit System Setup and save your changes to CMOS. Exit Discarding Changes Exit ...
50 Chapter 2 BIOS Flash Utility The BIOS flash memory update is required for the following conditions: K New versions of system programs K New features or options K Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis...
Chapter 2 51 Removing HDD Utility This section provide you with removing HDD method: Remove HDD Password: K If you key in wrong HDD password for three time, “HDD password error code” would display on the screen. See the image below. K If you need to solve HDD password locked problem, you can run unl...
Chapter 3 53 This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: K Wrist grounding strap and conductive mat for preventing electrostatic disc...
54 Chapter 3 General Information Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Place the system ...
Chapter 3 55 External Module Disassembly Process External Modules Disassembly Flowchart The flowchart below gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main ...
56 Chapter 3 Removing the Battery Pack 1. Turn base unit over. 2. Slide the battery lock/unlock latch to the unlock position. 3. Slide and hold the battery release latch to the release position (1), then slide out the battery pack from the main unit (2). Removing the SD dummy card 1. Push the SD dum...
Chapter 3 57 2. Pull it out from the slot. Removing the ExpressCard dummy card 1. Push the ExpressCard dummy card all the way in to eject it. 2. Pull it out from the slot. Removing the Lower Cover 1. See “Removing the Battery Pack” on page 56.
Chapter 3 59 6. Remove the lower cover from the lower case. Removing the DIMM 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56. 3. See “Removing the ExpressCard dummy card” on page 57. 4. See “Removing the Lower Cover” on page 57.. 5. Push out the latches...
60 Chapter 3 6. Remove the DIMM module. Removing the WLAN Board Modules 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56. 3. See “Removing the ExpressCard dummy card” on page 57. 4. See “Removing the Lower Cover” on page 57. 5. Disconnect the antenna cabl...
Chapter 3 61 6. Move the antenna away from the WLAN board and remove the two screws (A) on the WLAN board to release the WLAN board. 7. Detach the WLAN board from the WLAN socket. NOTE: When attaching the antenna back to the WLAN board, make sure the cable are arranged properly. Removing the Hard Di...
Chapter 3 63 7. Remove the four screws (C) securing the hard disk to the bracket. Removing the Optical Drive Module 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the Lower Cover” on page 57. 3. Carefully use a plastic screw driver to eject the optical drive tray. Step Size (Quantit...
Chapter 3 65 Main Unit Disassembly Process Main Unit Disassembly Flowchart Removing the CPU and VGA Heatsink Module 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the Lower Cover” on page 57. Screw List Item Screw Color Part No. A M2 x L3 Black 86.00D29.620 D M2 x L5 Black 86.00E32....
Chapter 3 67 5. Slide out and remove the heatsink module. Removing the CPU 1. See “Removing the Battery Pack” on page 56.. 2. See “Removing the Lower Cover” on page 57.. 3. See “Removing the CPU and VGA Heatsink Module” on page 65.
Chapter 3 69 Removing the Keyboard 1. See “Removing the Battery Pack” on page 56.. 2. Push down on the lock and release the latches securing the keyboard to the upper case. 3. Turn over the keyboard on the touchpad area.
70 Chapter 3 4. Disconnect the keyboard cable from the main board to remove the keyboard. Removing the LCD Module 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the Lower Cover” on page 57. 3. See “Removing the WLAN Board Modules” on page 60. 4. See “Removing the Keyboard” on page 6...
74 Chapter 3 13. Remove the four screws (F) from the left and right hinge of the LCD module. 14. Carefully remove the LCD module from the base unit. NOTE: When connecting the cable back to the unit, please note that the cable should be routed well. Separating the Upper Case from the Lower Case 1. Se...
Chapter 3 77 Removing the Launch Board 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56. 3. See “Removing the ExpressCard dummy card” on page 57. 4. See “Removing the Lower Cover” on page 57. 5. See “Removing the DIMM” on page 59. 6. See “Removing the WLA...
78 Chapter 3 15. Remove the four screws (A) holding the launch board and remove the launch board from the upper cover. Removing theTouch Pad Board Module 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56. 3. See “Removing the ExpressCard dummy card” on pag...
80 Chapter 3 Removing the main board 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56. 3. See “Removing the ExpressCard dummy card” on page 57. 4. See “Removing the Lower Cover” on page 57. 5. See “Removing the DIMM” on page 59. 6. See “Removing the WLAN ...
82 Chapter 3 Removing the Speaker Modules 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56. 3. See “Removing the ExpressCard dummy card” on page 57. 4. See “Removing the Lower Cover” on page 57. 5. See “Removing the DIMM” on page 59. 6. See “Removing the ...
Chapter 3 83 16. Remove the left and right speakers from the upper case. Removing the Modem Board 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56. 3. See “Removing the ExpressCard dummy card” on page 57. 4. See “Removing the Lower Cover” on page 57. 5. S...
Chapter 3 85 Removing the Bluetooth board 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56. 3. See “Removing the ExpressCard dummy card” on page 57. 4. See “Removing the Lower Cover” on page 57. 5. See “Removing the DIMM” on page 59. 6. See “Removing the ...
86 Chapter 3 LCD Module Disassembly Process LCD Module Disassembly Flowchart Screw List Item Screw Color Part No. E M2.5 x L5 Black 86.00F87.735 G M2 x L3 Silver 86.9A552.3R0 I M2.5 x L4 Silver 86.00E41.134 L C D M O D U L E L C D B E Z E L E x 6 L C D A S S E M B LY L E F T L C D B R A C K E T G x ...
Chapter 3 87 Removing the LCD Bezel 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56. 3. See “Removing the ExpressCard dummy card” on page 57. 4. See “Removing the Lower Cover” on page 57. 5. See “Removing the WLAN Board Modules” on page 60. 6. See “Remov...
88 Chapter 3 10. Carefully pry open the LCD bezel and remove the bezel from the LCD module. Removing the LCD module with the Brackets 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56.
90 Chapter 3 10. Remove the four screws (I) securing the LCD module and the Inverter panel. 11. Detach the LCD with the brackets from the back cover. Removing the Inverter Board and FPC Cable 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56. 3. See “Remov...
92 Chapter 3 12. Disconnect the FPC cable from the LCD panel. Removing the LCD Brackets 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56. 3. See “Removing the ExpressCard dummy card” on page 57. 4. See “Removing the Lower Cover” on page 57. 5. See “Removi...
Chapter 3 93 11. Remove the four screws (G) securing the left and right LCD brackets to remove the brackets. Removing the Antennas 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56. 3. See “Removing the ExpressCard dummy card” on page 57. 4. See “Removing ...
94 Chapter 3 12. Remove the tapes together with the antenna cables from the back cover. Removing the Internal Microphone and Web Camera 1. See “Removing the Battery Pack” on page 56. 2. See “Removing the SD dummy card” on page 56.
Chapter 4 97 Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail ...
98 Chapter 4 System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can c...
100 Chapter 4 Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure 1. If the voltage is not correct, replace the power adapter. 2. If the voltage is within the range, do the following:...
Chapter 4 101 Check the Battery Pack To check the battery pack, do the following: From Software: 1. Check out the Power Management in control Panel 2. In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct. 3. Repeat ...
Chapter 4 103 Index of Error Messages Error Code List Error Codes Error Messages 006 Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (THe causes will be shown before “Equipment Configuration Error”) 010 Memory Error at xxxx:xxxx:xxxxh ...
106 Chapter 4 Phoenix BIOS Beep Codes Code Beeps POST Routine Description 02h Verify Real Mode 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cac...
Chapter 4 115 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exist...
116 Chapter 4 Undetermined Problems The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. Follow these procedures to isolate the failing FRU (do not isolate non-defe...
Chapter 5 117 Top View Jumper and Connector Locations Chapter 5
Chapter 5 119 Clearing Password Check and BIOS Recovery This section provide you the standard operating procedures of clearing password and BIOS recovery for Aspire 2920/2920Z/2420. Aspire 2920/2920Z/2420 provide one Hardware Open Gap on main board for clearing password check, and one Hotkey for ena...
120 Chapter 5 BIOS Recovery by Crisis Disk BIOS Recovery Boot Block: BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashing ...
Chapter 6 121 This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire 2920/2920Z/2420. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the ...
Appendix A 130 Aspire 2920/2920Z/2420 Series Model RO Country Acer Part no Descriptio n CPU LCD DIMM 1 DIMM 2 HDD 1 (GB) ODD Wirele ss LAN Blueto oth VOIP Phone AS5051ANWXMi AAP India LX.AV30C.002 AS5051ANWXMi LINPUSIL1 UMAC 1*512/80/6L/5R/CB_bg_0.3C_AN ATMK36 N14.1WXGAG SO512MBII5 N N80GB5.4K NSM8X...
Appendix B 153 This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows ® XP Home, Windows ® XP Pro environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these...
154 Appendix B Microsoft ® Windows ® Vista Environment Test Item Specification CRT Port Test CRT Monitor Acer 211c 21”, ViewSonic G220F, ViewSonic PF790 19” LCD Monitor Acer FP751 17” TFT LCD, Acer AL1521, Acer AL1721, ViewSonic VD201b, Westinghouse W37G, HP LP2065, HP S9500 Projector Dell 3300MP US...
Appendix C 157 This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our w...
159 A AFLASH Utility 50 Antennas 93 Audio 34 B Battery Pack 56 BIOS 29 package 29 password control 29 ROM size 29 ROM type 29 vendor 29 Version 29 BIOS Supports protocol 29 BIOS Utility 39–50 Navigating 40 Onboard Device Configuration 45 Security 43, 44 System Security 49 Bluetooth board 85 Board La...
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